26 to 44 of 44 3rd Line Support Jobs

2nd line, 3rd line, Azure, Cloud, Azure VM, Intune, Windows, Microsoft We are looking for a full-time permanent candidate to join our client based in East Kent. Predominantly office-based, you do need to live in the Folkestone, Dover, Canterbury, Margate, Medway, Ashford areas to practically get to the offices with ease. Supporting circa … users across several UK sites, you will join a small team based in the East Kent HQ. Experience of 2nd/3rd line support needed, as problems will be escalated to you. Skills in Microsoft Azure and the Cloud are also essential. Any certification in Azure to back up your skills would be useful, but … good knowledge around Azure VM's, Intune and Windows is essential. Aside from support, you would be involved in various IT project work! Excellent interpersonal skills expected, you must be able to work in a collaborative and supportive way, willing to impart your knowledge to other team members. It could suit someone currently working for an MSP. More ❯

We are seeking a highly skilled and proactive 3rd Line Engineer to join our engineering team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless … integration of new customers into our service ecosystem. Key Tasks & Accountabilities Technical Support & Escalations * Provide expert-level troubleshooting and resolution for complex technical issues escalated from 1st and 2nd line support. * Deliver remote and field-based support for critical incidents, ensuring minimal disruption to customer operations. * Maintain ownership of high-priority tickets and ensure … Monitor and manage internal networks, servers, and cloud services. * Ensure internal systems are secure, resilient, and optimised for performance. What will You Bring? Experience & Competencies * Proven experience in a 3rd Line Support role within IT and/or Telecoms. * Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. * Proficient in root cause More ❯

support role? Do you enjoy resolving complex technical issues and supporting colleagues with escalations? Are you confident working with servers, networking, and cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service … desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to … maintaining a high-quality IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining More ❯

Advancing People Recruitment Specialists are now recruiting for a 3rd Line Engineer to work for a worldwide, market leading Technology Company who have an office in Bromsgrove, Worcestershire. We are looking for an experienced 3rd Line Support Engineer who can join a dynamic team and provide exceptional technical support to … for Endpoint This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities: Provide high-quality support for incidents and service requests raised through our client's Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and More ❯

and support to a diverse range of clients, with a strong focus on reliability, security and customer care. The Opportunity We’re looking for an experienced Senior 3rd Line Engineer to join our growing technical team. This is a pivotal role within the business — acting as the go-to escalation point for complex issues, managing … standards, documenting solutions and helping mentor and guide junior engineers through effective Standard Operating Procedures (SOPs). Key Responsibilities Act as the primary escalation point for complex 2nd/3rd line incidents and service requests across infrastructure, networking, Azure, Microsoft 365 and cyber security. Manage and maintain client systems and centralised services, including: Mimecast, Avanan, SentinelOne, MDR … and technical guidance to Service Desk engineers. Ensure that all systems and processes align with best practices in cybersecurity, resilience, and performance. Key Skills & Experience Proven experience in a 3rd Line/Senior Engineer role within an MSP environment. Strong knowledge of Microsoft technologies including Azure, 365, SharePoint, and Intune. Excellent understanding of networking, firewalls, VPNs, and More ❯

2nd/3rd Line IT Support Engineer – Shoreditch - £45,000 + Great Opportunity! Role: 2nd/3rd Line IT Support Engineer Location: Shoreditch Salary: £40,000 - £45,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Islington who are looking to expand their team! This More ❯

Job Description Title: 3rd Line Cloud Support Engineer Location: Office-based Southwest London Salary: Circa £40,000 to £45,000 depending on experience + pension Permanent Position - Office Based - This position would appeal to a candidate with a permanent role background, including good tenure. Travel: Occasional when required Start Date: ASAP. Are you passionate about … make a significant impact in a small but dynamic Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 3rd Line Cloud Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhanceclients' business operations. A-Level … or HND level of qualifications Strong verbal and written communication Experience on a support helpdesk with a variety of technologies (MSP ideal) Certifications of technical knowledge Key Responsibilities Create scripts to improve cloud deployment and reporting mainly in SharePoint. Be a dedicated support point for detailed firewall questions. Ensure good working knowledge of cloud infrastructure and More ❯

Now Hiring: 3rd Line Service Desk Engineer Cardiff (onsite) Full Time - this role will run on a 4 days on 4 days off pattern We're looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with … DR tests (Azure failover, M365 restore, network failover). Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents. Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly … client reviews—add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to finish: triage, investigate, resolve, document. Collaborate with internal teams and 3rd parties when needed. Develop knowledge base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT More ❯

3rd Line Engineer - Solaris Basingstoke £55k plus 3% bonus and 10% DV bonus and 10% Pension Candidates must be willing and eligible to go through SC and DV clearance for this role I am looking for an experienced 3rd Line Messaging Engineer for a client of mine who are a leading IT Systems integrator More ❯

Problem Analyst/3rd Line Application Support Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. … Optum, were transforming how patients access healthcare. As a Problem Analyst (full-time, remote or hybrid from Leeds or Watford), youll play a key role in our technical support teaminvestigating complex issues, identifying root causes, and collaborating with development teams to deliver permanent solutions that improve patient care. What youll do: As a Problem Analyst, youll play a … vital role in our technical support team, acting as a key escalation point for complex issues and driving long-term solutions that improve patient care. Youll work proactively to identify recurring problems, analyse trends, and collaborate with development teams to implement permanent fixes. Your insights will help shape support processes and ensure our teams are equipped More ❯

Problem Analyst/3rd Line Application Support Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best More ❯

Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident … request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. … Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

Job title: 3rd Line AV Support Engineer Role Type: Permanent, Full time Location: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities: Provide incident … request, change, and problem management support. Troubleshoot AV issues, meet SLA targets, and perform root cause analysis. Monitor systems, escalate issues, and suggest service improvements. Support remote and on-site upgrades and contribute to knowledge sharing. Collaborate with project teams and attend regular reviews and client meetings. Participate in on-call rota and occasional planned on-site support. … Required Skills & Experience: 2+ years in AV support within a service operations environment. Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones). Proven L2-L3 support experience, excellent communication, and problem-solving skills. Ability to manage workloads, work flexibly, and collaborate effectively. More ❯

Are you a confident and skilled Microsoft IT support worker coming from an outsourced support provider? Do you enjoy a mix of virtual support and would love to move more into on-site hardware/networking field support? Would you like a generous flexible hybrid arrangement with some in office time weekly … from progressing you more into on site field work, then we could have a fantastic role for you. We are partnered with one of the leading Microsoft IT Support companies in Cambridge, looking to hire a confident and capable IT Support Specialist into their growing operation.Our client prides itself on great response times and first-class … manner and can work well under pressure. They are experiencing strong growth, so for the right candidate there is potential for career progression within the company.As an IT Support Specialist, you will play a crucial role in resolving complex technical issues and providing exceptional IT support to their clients, both on and off-site.You will be More ❯

We are seeking a highly skilled and proactive 3rd Line Engineer to join our engineering team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless More ❯

Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary. Complete backups … of live and reference platforms. Provide advice and assistance to 4th line SMEs when required Production of KBA's and/or Work Instructions to enable and assist colleagues Resolve and implement Ad-hoc work requests raised against the queue. Search for new processes to drive CSI improvements. Your transferable skills and experience: Advanced Knowledge and experience of … need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you. More ❯

Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From £400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve … and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows More ❯

Likely to extend to 12 Months) Location: Plymouth (Mostly Remote Working) Pay Rate: From £400 per day Job Overview: We're looking for an Operations Analyst Engineer to support the delivery of efficient, technology-driven services within a leading UK electricity network operator. Working closely with Operations Lead Specialist Engineers, you'll provide technical support, resolve … and Safety at work requirements, including fire and emergency precautions. Experience, Knowledge and Skills: Experience of working with and resolving difficult technical problems. Experience of technologies used to support endpoints within an enterprise environment. Experience of working in a customer facing role. Endpoint Management: SCCM, Intune, Autopilot, MDT, etc. Operating System: Extensive knowledge of Windows 10 and Windows More ❯

to join a fast-growing Managed Service Provider (MSP) offering tailored solutions in cloud infrastructure, cyber security, and proactive IT support. What will you be doing? Providing Third Line IT Support for internal and external clients Diagnosing and resolving complex technical issues across hardware, software, and networks. Supporting Microsoft 365, Azure, and EDR solutions. Visiting client … sites to deliver hands-on support and build strong relationships. Assisting with infrastructure deployments, migrations, and cyber security implementations. Collaborating with senior engineers and contributing to continuous service improvement. What We're Looking For? A recent graduate in Computer Science, IT, or a related field. Strong troubleshooting skills and a keen interest in IT infrastructure and cyber security. More ❯