in change advisory boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue & CMDB: Support the ongoing development of the service catalogue and configurationmanagementdatabase (CMDB) architecture. Skills & Experience Required Essential: Proven experience in IT service architecture, ITSM, or service design roles within More ❯
incident troubleshooting actions, coordination, and resolution status Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders Update incident: change documentation, configurationmanagementdatabase (CMDB), knowledge articles, training resources and other documentation Support non-standard surge services for special projects and high visibility activities as directed Collaborate with internal and external customers, agencies, and service More ❯
Charlotte, North Carolina, United States Hybrid / WFH Options
Verizon
plans, back-out plans and, when required, user acceptance plans, as defined in the M&P Manual. Maintain procedures and practices in order to provide updates to the Verizon CMDB, when appropriate, for updating configuration items and relationship plans as defined in the M&P Manual. Ensure NOC provides change control and metrics data for performance reporting. Use commercially reasonable More ❯
to obtain a TS/SCI Clearance required for this role. Desired Skills: Candidate will have knowledge of basic software practices such as coding standards, unit testing and configurationmanagement, database and System administration. Good communication skills. Strong team player. Candidate will work in a team environment utilizing software methodologies and processes. Familiarity with Agile Development Process a plus. Strong More ❯
phases What We're Looking For: Proven experience as a ServiceNow Business Analyst Strong configuration experience: Business Rules, Client Scripts, Workflows, Form Design, UI Actions Familiarity with CSM, ITSM, CMDB, Service Portal, Service Catalogue, Performance Analytics, and Reporting Strong understanding of the ServiceNow platform and lifecycle Excellent stakeholder management skills being confident challenging clients constructively and advising on best practices More ❯
phases What We’re Looking For: Proven experience as a ServiceNow Business Analyst Strong configuration experience: Business Rules, Client Scripts, Workflows, Form Design, UI Actions Familiarity with CSM, ITSM, CMDB, Service Portal, Service Catalogue, Performance Analytics, and Reporting Strong understanding of the ServiceNow platform and lifecycle Excellent stakeholder management skills being confident challenging clients constructively and advising on best practices More ❯
London, England, United Kingdom Hybrid / WFH Options
developrec
phases What We’re Looking For: Proven experience as a ServiceNow Business Analyst Strong configuration experience: Business Rules, Client Scripts, Workflows, Form Design, UI Actions Familiarity with CSM, ITSM, CMDB, Service Portal, Service Catalogue, Performance Analytics, and Reporting Strong understanding of the ServiceNow platform and lifecycle Excellent stakeholder management skills being confident challenging clients constructively and advising on best practices More ❯
of DevOps tools (e.g. Git, CI/CD pipelines) Desirable Skills ServiceNow Certified System Administrator – Required or in progress ITIL V4 Foundation certification Experience with other ServiceNow modules (e.g. CMDB, Discovery, HRSD, SecOps) Exposure to Virtual Agent, Performance Analytics, or custom app development More ❯
translating operational needs into scalable and actionable ServiceNow capabilities Enhancing and refining existing ITSM processes such as incident, change, problem, and service request management Supporting improvements in service mapping, CMDB linkage, and reporting, with a view to improving visibility and usability across both technical teams and business users Working closely with internal teams and external partners to adapt the toolset More ❯
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OVERVIEW: The GEOINT Repository for Needs (GRFN) Program, currently in its third year of a 5-year contract with the National Geospatial-Intelligence Agency (NGA), provides critical capabilities to help enable efficient and timely GEOINT collection management across multiple collection More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DWP Digital
Certified System Administrator and hold the Certified System Administrator Certification Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context. Proven ability to be able to work More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
DWP Digital
Certified System Administrator and hold the Certified System Administrator Certification Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context. Proven ability to be able to work More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Certified System Administrator and hold the Certified System Administrator Certification Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context. Proven ability to be able to work More ❯
Blackpool, Lancashire, North West, United Kingdom Hybrid / WFH Options
DWP Digital
Certified System Administrator and hold the Certified System Administrator Certification Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context. Proven ability to be able to work More ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
DWP Digital
Certified System Administrator and hold the Certified System Administrator Certification Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context. Proven ability to be able to work More ❯
quantification of costs and levels of effort for possible solutions to meet requirements being approved by the CCB. Develop Service Design Packages Develop and configure a ConfigurationManagementDatabase (CMDB) and Asset ManagementDatabase (AMDB) . Release and Deployment Management: Manage and support deployment releases into the live environment in a controlled manner to maintain and protect the integrity of More ❯
automated discovery tools, including (i.e. BMC Discovery and Cisco FindIT), to track and update IT assets and configuration items Ensure the accuracy and completeness of the ConfigurationManagementDatabase (CMDB) Collaborate with IT and business teams to identify and document configuration items and their relationships Perform regular audits and reconciliations of IT assets and configuration data Provide training and support More ❯
in the Ft. Belvoir, VA area. Responsibilities: Develop configurationmanagement architecture within COTS tools, perform requirements analysis working with all key stakeholders, determine the proper design for the configurationmanagementdatabase within COTS tool, train system administrators on the use of the tool. Integrate the configurationmanagement system and database with the Service management COTS suite, identify and select the … Define, Develop and produce reports on configuration items and their related applications and services. Performing change management impact assessments, perform quality analysis and control on the data within the CMDB, define the controls and perform the audits, participates in release management by auditing and updating configurationmanagement data. Qualifications/Requirements: BS degree and 10 years of experience Minimum of More ❯
business solutions for our customers for them to stay in control of their increasingly complex and changing IT environments? Join us in the role of Business Consultant - CSDM/CMDB! What will you do? We have built up a competency that focuses solely on the ServiceNow Common Service Data Model (CSDM). Within the IT industry/IT4IT reference architecture … Model (backbone). As CSDM is the foundation for the ServiceNow platform we foresee a continuous growth of CSDM related activities. Plat4mation is looking to grow the CSDM/CMDB competency and is looking for both functional and technical consultants in this area. That's why we are looking for a Business Consultant - CSDM/CMDB who can guide customers … in their CSDM journey and implement the model according to our best practices. Scope of work: As a Business Consultant - CSDM/CMDB you start with creating an overview of the current situation of a customer, by mapping their current IT and Business situation. Together with the customer you implement or optimize the ServiceNow ConfigurationManagementDatabase (CMDB) to get More ❯
Shreveport, Louisiana, United States Hybrid / WFH Options
KPMG US
PowerShell, JavaScript); admin level experience with event management tools (such as BigPanda, Moogsoft, Netcool) Advanced practical experience with system integration and data flow management; knowledge of ConfigurationManagementDatabase (CMDB) concept and practices; proficiency in Linux and Windows operating systems Excellent problem-solving and analytical skills; strong communication and collaboration abilities; capability to work independently and as part of a More ❯
Assisting in the configuration and integration of ITSM tools (e.g. ServiceNow, Jira, Confluence), including dashboard setup, reporting, end-user training, and ongoing support. • Providing support in the establishment of CMDB , service catalog management, and IT asset management processes. • Advising on the definition and monitoring of KPIs, SLAs, OLAs , and promoting continuous service improvement (CSI) in collaboration with the SIAM Expert. More ❯
Jackson, Mississippi, United States Hybrid / WFH Options
KPMG US
PowerShell, JavaScript); admin level experience with event management tools (such as BigPanda, Moogsoft, Netcool) Advanced practical experience with system integration and data flow management; knowledge of ConfigurationManagementDatabase (CMDB) concept and practices; proficiency in Linux and Windows operating systems Excellent problem-solving and analytical skills; strong communication and collaboration abilities; capability to work independently and as part of a More ❯