format that can be understood and is accepted by all personnel. Assist with ongoing implementation of SAF/FM initiatives to include Identity, Credential, and Access Management (ICAM), ConfigurationManagementDatabase/Enterprise Integration (CMDB/EI), System Information and Event Management (SIEM) and System Security. Requirements: Knowledge and experience with OSD FIAR audit readiness requirements desired. Understands audit processes More ❯
and Gordon. As part of this role you will manage a team of technicians and be responsible for IT Asset Management including the maintaining of a ConfigurationManagementDatabase (CMDB). About The Team The IT department manages all technology in the business, including infrastructure, software and hardware. The team plays a key role in driving technological improvements across the More ❯
network assets, including hardware, software, documentation, and point-to-point circuits, is documented, and configured according to DoD and JSP engineering standards. Develop and maintain the Configuration Managed Database (CMDB) containing infrastructure data supporting relevant IT processes and management practices (e.g., Asset, Incident, Problem, Change, Release, Capacity, Operations, Project, & Security Management) to meet or exceed MOAs/MOUs/SLAs More ❯
Network Engineer Responsibilities Include: Maintain the configurationmanagementdatabase for the customer's transport network Interact frequently with network an transport services providers to resolve network anomalies and performance issues, as well as to determine future products to meet the customer's strategic initiatives for services Provide engineering for optical circuit design, integration, testing, and troubleshooting efforts Develop circuit specifications More ❯
Network Engineer TS/SCI with CI poly Job Location: Chantilly, VA Responsibilities Include: Maintain the configurationmanagementdatabase for the customer's transport network Interact frequently with network an transport services providers to resolve network anomalies and performance issues, as well as to determine future products to meet the customer's strategic initiatives for services Provide engineering for optical More ❯
on-site per week, 3 remote Language: English Minimum Experience: 5+ years with ServiceNow Responsibilities Lead the implementation of ServiceNow ITOM modules , including Discovery, Service Mapping, Event Management, and CMDB . Analyze infrastructure and operational requirements to design scalable ITOM solutions . Configure and optimize MID Servers, probes, and sensors for data collection. Implement integrations with monitoring tools (e.g., SolarWinds … Dynatrace, Zabbix, etc.). Collaborate with IT infrastructure and cloud teams to map services and dependencies. Manage CMDB health, data quality, and reconciliation rules. Support platform testing, UAT, go-live, and post-deployment activities in an Agile environment. Functional Requirements: Strong understanding of IT operations and service management processes. Experience working with infrastructure, cloud, and network teams. Ability to gather … Proven hands-on experience with ServiceNow ITOM , especially Discovery , Service Mapping , and Event Management . Strong scripting skills (JavaScript, Glide API) and experience with MID Server setup. Familiarity with CMDB architecture, normalization, and data ingestion. Nice to Have: ServiceNow Certifications (CSA, ITOM Implementation Specialist) Knowledge of Service Graph Connectors and IntegrationHub More ❯
incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Provide local support for networking, telephony, and server infrastructure Ensure compliance with ITIL practices , technical standards, and security policies Manage local vendors (e.g. ISPs and mobile carriers ) Perform out … years in IT support or similar technical roles Strong knowledge of: Windows and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯
Ellesmere, Shropshire, West Midlands, United Kingdom
ACS Performance
incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Provide local support for networking, telephony, and server infrastructure Ensure compliance with ITIL practices , technical standards, and security policies Manage local vendors (e.g. ISPs and mobile carriers ) Perform out … years in IT support or similar technical roles Strong knowledge of: Windows and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯
Ellesmere Port, Cheshire, Ellesmere Port Town, United Kingdom
ACS Business Performance Ltd
incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Provide local support for networking, telephony, and server infrastructure Ensure compliance with ITIL practices , technical standards, and security policies Manage local vendors (e.g. ISPs and mobile carriers ) Perform out … years in IT support or similar technical roles Strong knowledge of: Windows and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯
Role: Security Operations and Infrastructure Assist in identifying, analysing, and following up on security vulnerabilities in IT systems. Help maintain accurate IT asset inventory across various security platforms (e.g., CMDB, AV, SIEM). Participate in regular security reviews, vulnerability assessments, and help ensure compliance with established security standards. Monitor user access and permissions, identifying and reporting potential unauthorized access. Implement More ❯
Role: Security Operations and Infrastructure Assist in identifying, analysing, and following up on security vulnerabilities in IT systems. Help maintain accurate IT asset inventory across various security platforms (e.g., CMDB, AV, SIEM). Participate in regular security reviews, vulnerability assessments, and help ensure compliance with established security standards. Monitor user access and permissions, identifying and reporting potential unauthorized access. Implement More ❯
new technologies and assisting with the IT setup for new starters.Manage Service Desk Tools: Ensuring our ticketing system is used effectively, utilizing remote support tools, and contributing to our CMDB administration.Support Procurement: Assisting with raising and uploading Purchase Orders and Quotes. What you'll bring:A strong customer service orientation and excellent communication skills (both written and verbal).A proactive More ❯
Job Title: SkillBridge Internship Subcategory: Service Now (SNOW) System Administrator Location: Columbia, MD About Us: We help to solve difficult business, IT and analytic problems by addressing the whole problem - not just the symptoms - using interdisciplinary approaches that are both More ❯
South Western Ambulance Service NHS Foundation Trust
acceptance criteria, training, documentation, and support arrangements. Collaborate with PMs, Service Owners, and Tech Teams to agree on transition plans, milestones, and risks. Contribute to accurate Service Catalogue and CMDB records. Coordinate the creation/approval of Service Design & Transition docs, aligned to ITIL and Trust standards. Support CAB by analysing change impacts and dependencies; attend meetings as needed. Facilitate More ❯
The main responsibilities are: Translating business requirements into ServiceNow features focusing on minimizing the level of customizations Collaborating with the ServiceNow Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development. ITAM More ❯
The main responsibilities are: Translating business requirements into ServiceNow features focusing on minimizing the level of customizations Collaborating with the ServiceNow Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development. ITAM More ❯
Senior Network Engineer | Full Time, Permanent | Home Based | Up to £60k, depending on experience We are one of the UK's leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and 33 clinics, medical More ❯
the BMC Remedy ticketing system. Consult with engineering teams to understand changes and ensure all related models and drawings are kept current. Maintain and update the ConfigurationManagementDatabase (CMDB) in BMC Remedy . Minimum Qualifications: Must be a U.S. Citizen Must have 4 or more years of direct experience in ConfigurationManagement Must have an active Secret or above More ❯
documentation, including processes, procedures, best practices, and SOPs. Designs and implements build procedures to facilitate product creation and use, potentially training others. Manages the Configuration Control Board (CCB), configurationmanagementdatabase, and maintains configuration records. Provides regular status reports on CM activities to both customer and internal management. Minimum Qualifications: Bachelor's degree or 4+ years of IT experience in More ❯
uninterrupted equipment maintenance on a cost-reimbursable basis Manage all equipment and systems maintenance support agreements, unless directed otherwise by the ARNG Maintain accurate maintenance agreements information in the CMDB Track, manage, and report equipment warranties and maintenance agreements Requirements: Bachelor's degree in a related field Ten (10) years of prior experience in a similar role Strong communication and More ❯
uninterrupted equipment maintenance on a cost-reimbursable basis Manage all equipment and systems maintenance support agreements, unless directed otherwise by the ARNG Maintain accurate maintenance agreements information in the CMDB Track, manage, and report equipment warranties and maintenance agreements Requirements: Bachelor's degree in a related field Eight (8) years of prior experience in a similar role Strong communication and More ❯
clearance (2) Bachelor's Degree and 1+ years of relevant experience (or Associate's Degree/3+ years or High School Degree/5+ years) (3) Experience with ServiceNow CMDB and/or ITOM modules; Basic knowledge of ServiceNow Discovery and Cloud Discovery concepts. Eligibility requirements apply to some benefits and may depend on your job classification and length of More ❯
to identify and resolve audible or visual alarms. Troubleshoot, diagnose and isolate failures. Reseat card and perform hardware reboots. Replace broken hardware components and update the ConfigurationManagementDatabase (CMDB). Restore hardware system to approved baseline configuration. Re-image or reload Firmware and or imbedded software to restore hardware to approved baseline. Run diagnostic to repair storage disc or More ❯
to identify and resolve audible or visual alarms. •Troubleshoot, diagnose and isolate failures. •Reseat card and perform hardware reboots. •Replace broken hardware components and update the ConfigurationManagementDatabase (CMDB ). •Restore hardware system to approved baseline configuration. •Re-image or reload Firmware and or imbedded software to restore hardware to approved baseline. •Run diagnostic to repair storage disc or More ❯
Equipment (GFE) maintenance coverage. Prepare, submit, and track CRQ approvals, ensuring compliance with configuration and change management processes. Maintain accurate records of MAC activities in the ConfigurationManagementDatabase (CMDB) and prepare monthly summary reports detailing MAC locations, timelines, and statuses. Follow established change and configurationmanagement policies and processes to ensure appropriate change control and asset accountability. Treat customer More ❯