Duty Technician
- Hiring Organisation
- Experis
- Location
- Winchester, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £41000/annum
queue, and provide timely updates to users and internal stakeholders. The role also involves escalating issues where needed, supporting hardware and software fixes, and working closely with wider technical teams to resolve problems efficiently. Key responsibilities Monitor system status and respond to alerts, incidents, and service requests. Manage … Strong call queue management and incident resolution skills. Ability to work under pressure in a fast-paced support environment. Excellent customer service skills. Experience working as part of a skilled technical team. Confident troubleshooting across hardware, software, and server-related issues. Ability to escalate and communicate issues effectively with ...