26 to 50 of 138 Freshdesk Jobs

easy to understand. Basic knowledge of excel (formulas, pivot-tables). Knowledge of Python and SQL. Previous experience working with support desk tools (Zendesk, Freshdesk, Jira, etc.). Highly organized, the capacity to multitask and work within short time constraints. Quick learner, self-motivated, detailed-oriented, and able to work More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of More ❯

customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the More ❯

concepts to non-technical users. Ability to work collaboratively in a team environment and remain calm under pressure. Familiarity with support tools (e.g., Zendesk, Freshdesk, Salesforce) is a plus. Proficiency in English (additional languages are an asset, depending on the market). We offer Company that designs and manufactures worldwide More ❯

customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the More ❯

customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot, Zendesk, Freshdesk, or similar) Ability to efficiently manage and resolve 20–30+ support tickets per day, maintaining high accuracy and customer satisfaction. Strong multitasking skills, with the More ❯

and Tools Develop an intelligent omnichannel service model combining self-service, automation, and personalized support. Oversee the implementation and evolution of tools such as Freshdesk, 3CX, Jira Service Manager, among others. Integrate conversational AI solutions (chatbots, virtual assistants) to enhance efficiency and scalability. 6. Commercial and Logistics Coordination Ensure smooth More ❯

as tools evolve. Document technical knowledge, best practices, and troubleshooting steps in and Open API documentation. Respond quickly and efficiently to customer queries via Freshdesk, live chat, and other ticketing platforms. Collaborate with engineering, product, sales, and marketing teams to optimize customer experiences and product adoption. Analyze and debug logs More ❯

provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and More ❯

provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and More ❯

exceed customer expectations Ability to multitask and manage time effectively Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce) Ability to work in a fast-paced and dynamic environment Ability to work independently and as part of a team Flexibility to More ❯

support US-based users Bonus points if you have: Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc. Experience with tools like Freshdesk or ChurnZero Light programming or scripting knowledge (e.g. JavaScript or C#) 💡 What’s on Offer Up to £40,000 salary Fully remote working (UK only More ❯

support US-based users Bonus points if you have: Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc. Experience with tools like Freshdesk or ChurnZero Light programming or scripting knowledge (e.g. JavaScript or C#) What’s on Offer Up to £40,000 salary Fully remote working (UK only More ❯

support US-based users Bonus points if you have: Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc. Experience with tools like Freshdesk or ChurnZero Light programming or scripting knowledge (e.g. JavaScript or C#) 💡 What’s on Offer Up to £40,000 salary Fully remote working (UK only More ❯

support US-based users Bonus points if you have: Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc. Experience with tools like Freshdesk or ChurnZero Light programming or scripting knowledge (e.g. JavaScript or C#) 💡 What’s on Offer Up to £40,000 salary Fully remote working (UK only More ❯

support US-based users Bonus points if you have: Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc. Experience with tools like Freshdesk or ChurnZero Light programming or scripting knowledge (e.g. JavaScript or C#) 💡 What’s on Offer Up to £40,000 salary Fully remote working (UK only More ❯

support US-based users Bonus points if you have: Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc. Experience with tools like Freshdesk or ChurnZero Light programming or scripting knowledge (e.g. JavaScript or C#) 💡 What’s on Offer Up to £40,000 salary Fully remote working (UK only More ❯