1 to 25 of 330 ITIL Certification Jobs

desk performance, including complaints and plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. The creation and maintenance … desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to … Group Policy Support. Strong technical proficiency in Windows Server and Linux (preferable) operating systems. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. ITIL Version 4 Foundation Level certification. Relevant Technical Certifications. Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering More ❯

and IT teams it may require a degree of out of hours working including attending team meetings and interactive with other IT Operations team members. What you will bring: ITIL qualified or relevant experience. Strong and broad understanding of IT methodologies, frameworks and best practices. A strong understanding of operational risk and risk-related control frameworks and practices such … COCO, COSO, ISO, ITIL, CMM, COBIT, etc.) Good technical background in a range of infrastructure technologies, specifically within a virtualized and standardised environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party More ❯

stakeholders across global regions. Strong problem-solving and analytical skills, with attention to detail. Service Management Experience managing third-party vendors and holding them accountable for delivery. Familiarity with ITIL service delivery practices and tools such as FreshService, ServiceNow, or JIRA. Ability to balance business priorities with operational stability. Education, Experience and Certifications Post-secondary degree or equivalent in … or a related discipline. Minimum 5 years' experience in HR systems management, including SAP SuccessFactors or similar platforms. Experience managing HRIS or application support teams in a global environment. Certification in SuccessFactors or relevant HR technology preferred. Project management or ITIL certification advantageous. Experience in legal, professional services, or similarly complex organizational structures desirable. Fluency in English More ❯

stakeholders across global regions. Strong problem-solving and analytical skills, with attention to detail. Service Management Experience managing third-party vendors and holding them accountable for delivery. Familiarity with ITIL service delivery practices and tools such as FreshService, ServiceNow, or JIRA. Ability to balance business priorities with operational stability. Education, Experience and Certifications Post-secondary degree or equivalent in … or a related discipline. Minimum 5 years’ experience in HR systems management, including SAP SuccessFactors or similar platforms. Experience managing HRIS or application support teams in a global environment. Certification in SuccessFactors or relevant HR technology preferred. Project management or ITIL certification advantageous. Experience in legal, professional services, or similarly complex organizational structures desirable. Fluency in English More ❯

financial tracking, and risk assessments ? Drive a culture of continuous improvement, knowledge sharing, and operational excellence ?? What You Bring ? Degree in IT, Computer Science, or relevant field ? Accredited in ITIL, Prince2, APMP, or equivalent ? Eligible for security clearance (BPSS or higher), ideally you will have lived in the UK for a minimum of 3 years and have permanent residency … need to stay locally to attend the office 2 days a week, a local accommodation allowance is available for eligible employees Qualifications Degree in an I.T. related subject with ITIL certification Why is this a great opportunity? Chance to be part of a huge green energy/sustainability project, helping the UK to achieve it's zero carbon More ❯

financial tracking, and risk assessments Drive a culture of continuous improvement, knowledge sharing, and operational excellence What You Bring Degree in IT, Computer Science, or relevant field Accredited in ITIL, Prince2, APMP, or equivalent Eligible for security clearance (BPSS or higher), ideally you will have lived in the UK for a minimum of 3 years and have permanent Strong … need to stay locally to attend the office 2 days a week, a local accommodation allowance is available for eligible employees Qualifications Degree in an I.T. related subject with ITIL certification Why is this a great opportunity? Chance to be part of a huge green energy/sustainability project, helping the UK to achieve it's zero carbon More ❯

environment. Understanding of company operations, with knowledge of core business and rail industry systems being advantageous. Technical qualifications and skills Degree in an IT discipline (or equivalent experience), with ITIL certification preferred. Hands-on experience with: Microsoft technologies (including Active Directory) Core understanding of networking and firewalls AWS, Azure and Oracle cloud platforms IAC, Terraform and GitHub Skilled More ❯

and IT teams it may require a degree of out of hours working including attending team meetings and interactive with other IT Operations team members. What you will bring: ITIL qualified or relevant experience. Strong and broad understanding of IT methodologies, frameworks and best practices. A strong understanding of operational risk and risk-related control frameworks and practices such … COCO, COSO, ISO, ITIL, CMM, COBIT, etc.) Good technical background in a range of infrastructure technologies, specifically within a virtualized and standardised environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party More ❯

guides and Standard Operating Procedures (SOPs) Experience with Kanban, Agile, or project management applications and methodologies Certified Information Systems Security Professional (CISSP), CompTIA Network+, or Information Technology Infrastructure Library (ITIL) certification(s) Experience supporting the Intelligence Community or a DoD, Army, or Joint Staff classified program Experience as a U.S. Army Information Management Officer and/or coordinating … degree and 4 years of experience, or HS diploma and 6 years of experience) TS/SCI clearance CompTIA Security+ and/or DoD 8570-compliant IAT Level II Certification Experience with Kanban, Agile, or project management applications and methodologies Certified Information Systems Security Professional (CISSP), CompTIA Network+, or Information Technology Infrastructure Library (ITIL) certification(s Job More ❯

systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio More ❯

results-driven Service Desk Manager to deliver the effective global operation of the ASPIRE service desk, 24/7, ensuring exceptional IT support services are delivered in alignment with ITIL practices and organizational goals. This role is pivotal in maintaining service quality, optimizing workflows, and fostering a high-performing, customer-focused service desk team. The ASPIRE service desk operates … shift teams are based in Belfast, Dublin and Bengaluru, with onsite support teams based in London and Dublin. Key Responsibilities: Manage daily service desk operations, ensuring adherence to ITIL processes and organizational SLAs. Oversee the effective resolution of incidents (including major incidents), service requests, and escalations while minimizing disruptions. Oversee the Tracking, analysing, and reporting on KPIs and service … leaders, and service desk support lead. Mentor and develop a team of service desk leads and their service desk staff, fostering a positive and collaborative environment. Promote adherence to ITIL best practices, including incident, problem, change, and knowledge management. Identify inefficiencies in processes and workflows, recommending and implementing improvements to enhance service quality. Motivate and inspire the team to More ❯

Microsoft Azure knowledge of the Utilities sector or similar is a strong advantage familiar with project methodologies such as Waterfall (Prince2) and Agile (Scrum, Scaled Agile), and has an ITIL certification an analytical and proactive approach , with a problem-solving mentality and strong customer focus commercial flair and excellent listening and negotiation skills strong oral & written communication & presentation More ❯

systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio More ❯

systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English; other EU languages preferred Bonus Qualifications: Experience with cloud platforms (AWS/Azure); gaming studio More ❯

and strong customer relationship skills. Industry Knowledge & Experience – Familiarity with corporate or MSP environments, an understanding of razorblue’s business and client needs, and service delivery expertise. Qualifications & Requirements – ITIL certification or higher education (degree desirable), full UK driving license, and excellent fluency in English. Continuous learning and development are central to our culture, and we heavily invest More ❯

container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments AskBio Inc . click More ❯

container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments AskBio Inc. (AskBio) is More ❯

contact for service-related escalations ️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction ️ Monitoring service performance and implementing strategies for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management role ️ Strong understanding of ITIL … skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

orders, reconcile and approve IT operations invoices and track against budget. Analyse cloud consumption and work with wider IT team to ensure cloud cost optimisation. What you will bring: ITIL qualified or relevant experience. Strong and broad understanding of IT methodologies, frameworks and best practices. A strong understanding of operational risk and risk-related control frameworks and practices such … COCO, COSO, ISO, ITIL, CMM, COBIT, etc.) Good technical background in a range of infrastructure technologies, specifically within a virtualized and standardised environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step More ❯

internal standards and external contractual commitments. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Minimum A-Levels (A-C) English & Mathematics - ESSENTIAL Batchelor’s Degree in a relevant subject - DESIRABLE Professional Qualifications ITIL Qualified - ESSENTIAL Prince2 or Hybrid Agile (or similar) accreditation - DESIRABLE Microsoft Certified: Azure Fundamentals (AZ-900) - ESSENTIAL Microsoft Certified: Microsoft 365 Fundamentals (MS-900) - ESSENTIAL Microsoft Azure Administrator Associate More ❯

and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of … working with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and Video Conferencing systems Our dedicated team would be pleased to discuss in more detail how we may be More ❯

and knowledge within an ITSM tool. • Ability to handle enquiries, complaints, and escalations professionally. • Analytical skills to follow established processes and procedures. • Ability to work independently after initial training. • ITIL certification is beneficial. • Basic technical knowledge, including familiarity with Microsoft Office Applications and ITIL best practices. Desirables • ITIL Foundation Certification • Operational knowledge and experience of … working with call management systems • Worked with a service management framework (ITIL beneficial) • Intermediate working knowledge of Microsoft Office Applications • Intermediate working knowledge of Microsoft Operations Systems • Intermediate working knowledge of Microsoft Active Directory • Basic working knowledge of Cisco VoIP and Video Conferencing systems #J-18808-Ljbffr More ❯

processes. Minimum Requirements: Candidates must have an active TS/SCI Security Clearance. Bachelor's degree in Program/Project Management, Information Systems, Business Management, or another related field. ITIL (Information Technology Infrastructure Library) Certification. 7 years of proven experience in process engineering and improvement, ideally within DoD. 5 years in performing process and requirements analysis. Proficiency in Microsoft … Office suite (Word, Excel, Outlook, PowerPoint, Visio, Power BI, etc.). Proficiency in process mapping and analysis tools/software. Familiarity with industry-specific frameworks (ITIL, COBIT 2019, TOGAF, PMBOK etc.). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Desired Skills & Qualifications: Certified Business Process … Professional (CBPP). Certification in Six Sigma, Lean, or other process improvement methodologies. Project Management Certification (i.e., CAPM, PMP, CSPM). Experience with project management software (e.g., MS Project, Jira). Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals More ❯

duties and occasional night and weekend patching or implementation requirements. Qualifications Basic Qualifications: • Bachelors degree 10-12, Masters degree 8-10, Phd 5-7, High school years • IAT II Certification required • Cohesity hybrid-cloud backup solution experience required • Senior-level experience with the following technologies supported in the hybrid-cloud datacenter: o Cohesity hybrid-cloud backup solutions o QStar … teams including virtual teams at other locations to provide optimal backup and storage solutions for infrastructure and hosted applications (Oracle and SQL requirement required) • Firm understanding of ITSM/ITIL processes and change management protocols • Experience working within Agile and traditional project management teams • Strong technical leadership and collaboration skills to work within a diverse team of operational and … Top Secret, or Top Secret/SCI). • Because an active or interim DoD clearance is required, U.S. Citizenship is required. Preferred Qualifications: • Cloud Storage/Backup experience desired • ITIL certification or ITSM Experience desired Benefits: • Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change More ❯