london, south east england, united kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Randstad Digital
and enables diversity of thought. Communication: Strong written and verbal skills, with confidence in presenting to senior stakeholders. Qualifications Degree-level education or equivalent experience. Azure Solution Architect Expert certification (desirable). Cisco certifications (desirable). ITILcertification (desirable). Why Join Us? This is an exciting opportunity to play a pivotal role in shaping cutting-edge More ❯
e.g. CCNP) or equivalent knowledge, skills and experience. Relevant Leadership Qualification or equivalent knowledge, skills and experience. (e.g. ILM/CMI/Degree) Project Management Qualification (Prince2, SCRUM, etc) ITIL Qualification Evidence of continued professional development Desirable Professional, managerial and leadership qualification or equivalent experience at senior management level. Knowledge & Experience Essential Proven experience in team management, work scheduling More ❯
client stakeholders. Your focus will be ensuring the stability and performance of live services through effective management of incidents, problems, and service improvements. Alongside day-to-day support and ITIL-aligned processes, you will also play a central role in managing ongoing Agile enhancement workstreams, overseeing the prioritisation, planning, and delivery of feature developments, changes, and releases. You will … meet the following essential qualifications: Proven experience as a Service Delivery Manager, with responsibility for managing incidents, problems, changes, and releases in live digital service environments. Strong knowledge of ITIL service management practices, with practical application across Incident, Problem, Change, and Release Management. Demonstrated ability to handle escalations and drive timely resolution of complex service issues. Experience in line … and internal stakeholders. Strong business acumen with proven relationship management skills. Nice to have experience Exposure to Agile delivery environments, with experience collaborating closely with development and project teams. ITILcertification (Foundation or higher). Hands-on experience with Jira (Software and Service Management) and Confluence. Previous experience working in a digital agency, technology consultancy or similar environment More ❯
Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper More ❯
LS10, Leeds ICD, City and Borough of Leeds, West Yorkshire, United Kingdom
Steeper Group
Experience supporting 8x8 Phone systems with Poly phones Experience working with VMware Virtual Data Center and Microsoft HyperV Experience with Android Mobile devices Experience working with Veeam Backup & Replication ITIL Certified Own car with Business Level Insurance The ideal candidate will have previous experience in IT Support\Helpdesk with solid Customer Service experience and preferably be Microsoft certified. Steeper More ❯
item status, change status/schedule and configuration audits to the customer and management, keeping leadership informed of CM progress and escalating any identified roadblocks as necessary • Provide latest ITIL/ITSM configuration and change management (CM) processes and to contribute valuable insights and recommendations for the selection and identification of hardware and software configuration approved items that align … to acquire SCI Minimum Education: Bachelor's Degree Minimum Years of Experience: 10 years of relevant experience Required Certifications: • At least one of the following certifications are required: o ITIL Certified o NDIA Certification o Data Management Certification o CompTia Security+ or higher-level DOD 8140 certification Preferred: • Configuration Management Principles and Implementation Certification • CM2 … PRO Certification • Experience with ServiceNow More ❯
Chatham, Kent, England, United Kingdom Hybrid / WFH Options
INTEC SELECT LIMITED
Exchange Online, Office 365, Citrix and Azure is a must have. Strong experience designing (HLD/LLD) whilst implementing new technology solutions for Workplace Services is a must have. ITILcertification, Foundation or above, is a must-have. Please send across an up to date version of your CV and the leading consultant will be in touch. Call More ❯
environments Preferred Qualifications: • Experience with federal government IT operations • Knowledge of major incident management procedures • Familiarity with CBP applications and systems • Experience managing bilingual support operations (English and Spanish) • ITILcertification Performance Responsibilities: • Service Level Management: Maintain 85% calls answered within 60 seconds • Email Processing: Ensure 90% processing within 12-hour SLA • Staff Management: Maintain optimal staffing levels More ❯
for adoption, maternity and paternity Flexible working conditions and hybrid work model What we're looking for 5 years of experience in a similar role or project management capacity ITIL qualification (at least v3 Foundation). Proven ability to perform under pressure and manage multiple clients. Strong critical thinking and continual service improvement mindset. Excellent communication, negotiation, and presentation More ❯
be able to: • Maintain an up to date understanding an evolving IT service baseline of networks, virtualization, hosting, and other enterprise IT capabilities • Leverage a working understanding of the ITIL framework and apply it towards the oversight and maturity of an evolving IT operations • Assess proposed service delivery alignment against service operations requirements and mission objectives • Oversee service operations … decision makers on failures, and offer recommendations for improvement • Ensure plans, processes, procedures, and other relevant documentation are continuously aligned to mission needs • Provide recommendations on requirements, content, scheduling, certification strategies, and other relevant features as requested by the Government • Operate proactively with ability to lead and execute project engagements without direct leadership oversight and/or participation • Identify … Masters in a STEM related field and three (3) years or more experience • Experiences with Intelligence Community (IC) infrastructure is a plus • PMP is a plus, but not required • ITILcertification is a plus, but not required • Clearance: • TS/SCI with CI Polygraph Geographic Locations: Springfield, Virginia, On-Site Position Travel: 25% Timing: LV8D Solutions accepts applications More ❯
Networking foundations: HTTP, SMTP, DNS, TCP/IP, proxies, remote access and load balancers. Communication: Clear written/verbal communication and presentation skills for technical and senior audiences. Process: ITILcertification (desirable) and familiarity with structured change management. Strong understanding/experience of the following products/technologies: Active Directory and Group Policy Zscaler (Internet Access and Private More ❯
with InfoSec. Networking foundations: HTTP, SMTP, DNS, TCP/IP, proxies, and load balancers. Communication: Clear written/verbal communication and presentation skills for technical and senior audiences. Process: ITILcertification (desirable) and familiarity with structured change management. Networking People (UK) is acting as an Employment Business in relation to this vacancy. More ❯
person specification and job description for further information about this role. Person Specification Qualifications Essential Educated to A - C GCSE standard or equivalent., e.g., City and Guilds, NVQ3 etc ITIL Qualification Desirable Microsoft Certifications Knowledge and Experience Essential Knowledge of computer hardware and software applications Providing a customer service function Desirable Experience with NHS systems and processes Disclosure and More ❯
resources and timelines • Contribute to customer roadmaps and value delivery • Participate in remote and on-site work as needed What We're Looking For Basic to intermediate Microsoft 365 certification Some experience with Unified Communications (e.g., Teams Voice, SIP trunking, SBCs) Strong communication and documentation skills A proactive, customer-focused mindset Willingness to work flexible hours during key project … phases Full UK driving licence Desirable (but not essential) Experience with Audiocodes media packs, or similar gateways Knowledge of network infrastructure (VPNs, firewalls, load balancers) PRINCE2 Foundation or ITILcertification Why Join Us? • Clear progression path into Project Management or Technical Consultancy • Supportive team culture with a focus on learning and development • Exposure to enterprise-level deployments and More ❯
Huntsville, Alabama, United States Hybrid / WFH Options
All Points Logistics LLC
CompSci or related discipline US CITIZENSHIP REQUIRED YEARS OF EXPERIENCE: 5 - 10 Years US CITIZENSHIP REQUIRED SKILLS/CERTIFICATIONS: US CITIZENSHIP REQUIRED 5-years Linux and Windows administrator experience ITILcertification JIRA/Atlassian environment experience required Ability to facilitate weekly meetings with Data Center service managers, leads, and the NASA customer across the Agency. SECURITY CLEARANCE: FULL More ❯
record of delivering a quality service to agreed SLA's and OLAs. Any experience around Service Improvement would be helpful but essential. Must have outstanding Communication and Stakeholder skills. ITIL Accreditations would be nice but again not essential. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have More ❯
Cloud (Azure) and Backup Services. · Ability to identify potential risks in technical operations and develop mitigation strategies to prevent disruptions. · Ideal certifications: (or demonstrable equivalent competency and knowledge) o ITIL certified (at least v3) Prince 2. o Microsoft Certified Solutions Architect o Microsoft Enterprise Administrator o Microsoft Security Operations Analyst Associate o Microsoft 365 Endpoint Administratoro InTune Please note More ❯
client-facing skills, while mentoring others and driving improvement across security practices. Essential qualifications and skills: 5+ years of experience in delivering operational security services within IT infrastructure management. ITIL certified and CISM (Certified Information Security Manager) qualified. Experience with Tenable and strong understanding of ISO27001 and ISO9001 compliance requirements. Knowledge of CGI management frameworks or similar governance models. More ❯
Security, Cloud and Backup Services. · Ability to identify potential risks in technical operations and develop mitigation strategies to prevent disruptions. · Ideal certifications: (or demonstrable equivalent competency and knowledge) o ITIL certified (at least v3) Prince 2. o Microsoft Certified Solutions Architect o Microsoft Enterprise Administrator o Microsoft Security Operations Analyst Associate o Microsoft 365 Endpoint Administratoro InTune Please note More ❯
experience in AWS cloud services. Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Responsibilities: Write clean, secure code using test-driven approach. Create reusable and open code. Collaborate with other developers. … Apigee) Proficiency in AngularJS, Jenkins, Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design principles. ITILcertificationMore ❯
Wat we van je vragen Hbo+ werk- en denkniveau Kennis van informatiebeveiliging, ISO27001/2, SOC1/2, NIS2 en ISF Ervaring met Prince2 en/of Agile en ITIL Informatiebeveiligingscertificaten (bijv. CISA/CISM/CISSP/CCSP) Ervaring met privacy en GDPR/AVG Ervaring met projectmatig werken in IT Goede beheersing van Nederlands en Engels, zowel More ❯
Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service … WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS). Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You More ❯
Additional years of work experience in lieu of degree is acceptable. Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ within 14 days of hire Understanding of ITIL foundation or ITIL certified Experience in architecture … with agile development Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc. Experience with JIRA and Confluence. Understanding of ITIL foundation or ITIL certified. Bachelor's/Master's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related More ❯