26 to 38 of 38 ITIL Certification Jobs

platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party … using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills ...

Windows Server administration experience • Exposure to containerisation technologies would be beneficial • Experience working within structured IT service environments Desirable certifications • CCNP/CCIE • JNCIP • ITIL certification or framework exposure What’s on offer • Competitive salary from £48,000 • Permanent, full-time opportunity • Modern on-site working environment • Cycle ...

programme planning and reporting capability Strong commercial and budget management experience Previous experience managing Project Managers or delivery teams Prince2 Practitioner certified MSP or ITIL certifications desirable Why apply? Opportunity to lead a business-critical transformation programme Large-scale investment and long-term roadmap Senior stakeholder exposure and strategic ...

role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application … from end-users to senior leadership Excellent analytical, organisational, and problem-solving abilities Experience defining, tracking, and presenting service metrics to non-technical audiences ITIL v4 Foundation (minimum); higher-level ITIL qualifications (Managing Professional or above) Relevant technical certifications in Microsoft, cloud, or infrastructure technologies Hands-on experience ...

role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application … from end-users to senior leadership Excellent analytical, organisational, and problem-solving abilities Experience defining, tracking, and presenting service metrics to non-technical audiences ITIL v4 Foundation (minimum); higher-level ITIL qualifications (Managing Professional or above) Relevant technical certifications in Microsoft, cloud, or infrastructure technologies Hands-on experience ...

Role: Deskside Support Engineer Job Type: Full Time Job location: Manchester, UK (5 days from office) Mandatory skills: Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Position Overview: We are seeking a highly skilled and detail-oriented end user computing Engineer to join … strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: 1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain ...

coaching and motivating people. Proven experience leading or mentoring a service desk team in a high-pressure environment. Strong experience working within an ITIL framework (specifically Incident, Request, and Change Management), ideally holding an ITIL certification. Deep knowledge of Windows OS, Google Workspace Admin, Office 365, and hardware ...

affect successful delivery taking appropriate action as required. The post holder will ensure that all projects are delivered in line with departmental standards (e.g. ITIL, PRINCE2) and organisational policies. The post holder will ensure that project reporting is accurate and current, providing reports to the Programme Management Committee … PMO. FULL JOB DESCRIPTION IS ATTACHED Person Specification Skills & Abilities Essential Demonstrable use of Prince2 or other structured project management framework Demonstrable use of ITIL within a Service Management Environment Proven evidence of delivering change without direct operational management Able to work under pressure. An ability ...

large IT Service Desk in a medium–large organisation Strong people leadership and stakeholder management skills Deep understanding of IT Service Management/ITIL environments Ability to balance strategic improvement with day-to-day operations Confident decision-maker with strong prioritisation skills Experience influencing senior stakeholders across the business … Willingness to travel in line with business needs Desirable: ITIL qualification IT or Project Management qualification Experience driving ITSM automation and service transformation Full UK driving licence ...

testing and deployment environments. Strong understanding of Microsoft Windows desktop support. Experience supporting Linux/Unix desktop environments (e.g. Ubuntu). Experience working within ITIL environments including change and release management. Understanding of quality and service management standards such as ISO 9001/ISO 20000. Strong networking fundamentals including … Active Directory technologies including: DNS DHCP Group Policy WSUS DFS Experience with OS imaging and deployment technologies including PXE and system imaging solutions. Desirable ITIL certification. Microsoft certifications. Experience managing services against strict SLAs. Experience with virtualisation technologies including: VMware Hyper-V Experience with additional scripting or development languages ...

SystmOne and Nervecentre Qualifications Essential Degree Level qualification or equivalent experience1 Level 4 or 5 training qualification or equivalent experience Knowledge of ITIL PRINCE 2 Foundation Certificate in Project Management Show evidence of continued professional development Desirable ITIL qualified Prince 2 Practitioner Experience Essential Substantial experience of working ...

SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted … receive. What were looking for: Were looking for someone who: Has solid experience as a Service Delivery Manager in IT or Managed Services Understands ITIL and service governance in practice, not just theory Is comfortable dealing with senior stakeholders and difficult conversations Can use data to drive decisions ...

troubleshooting skills, including fault diagnostics and resolution. Ability to manage and prioritise workload effectively. Ability to work independently and as part of a team. ITIL qualification (or working towards it) is beneficial. Cisco certification (e.g., CCNA or equivalent) is desirable. Full UK driving licence and access ...