51 to 75 of 80 ITIL Foundation Certificate Jobs

priorities Define scope, objectives and deliverables in collaboration with stakeholders Manage risks, dependencies and resources across multiple initiatives Own and manage the IT Change Management framework in line with ITIL best practice Chair the Change Advisory Board and maintain the forward schedule of change Ensure compliance with ISO27001, GDPR and regulatory obligations Drive user adoption and training as part … strong relationships across departments and influence at all levels Skills and Experience: Proven experience in IT project and/or change management, ideally within professional services Strong understanding of ITIL processes, particularly Change and Release Management Excellent stakeholder engagement and communication skills Familiarity with ITSM and project management tools (e.g. ServiceNow, Jira, MS Project) Knowledge of information security, compliance … and risk management ITIL Foundation certification (v3 or v4) essential; Practitioner level desirable Project management certification (PRINCE2, PMP, AgilePM or equivalent) This is a fantastic opportunity to shape the delivery of technology change in a forward-thinking organisation. If you are a structured, collaborative and results-driven IT leader, we would love to hear from you. More ❯

and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line support for technical issues and … IT support or service desk role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills, both written and verbal Desirable … Experience ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an IT environment Our non-negotiables: You must be eligible More ❯

management. Strong working knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Excel). Comfortable handling data and using tools like Excel or Power BI for basic analysis and reporting. ITIL Foundation certification (or working knowledge of ITIL principles). Experience with automation, integrations, or process improvement projects. Exposure to tools such as Power Automate, Power Apps, or More ❯

reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL Foundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self More ❯

reviews, performance reports, and service metrics tracking * Collaborate with various internal functions to deliver contracted and ad-hoc managed services * Escalate service concerns promptly and maintain consistent productivity Requirements: * ITIL Foundation Certification is highly desirable * Some experience in a service desk or IT customer support environment * An understanding of service desk procedures and ticketing systems * Enthusiastic and self More ❯

you ll bring 2 4 years experience in ITSM reporting, operations, or service analytics Bachelor s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM reporting. Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation Attention to detail and ability to present complex data More ❯

you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM reporting. Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation Attention to detail and ability to present complex data More ❯

you'll bring 2–4 years' experience in ITSM reporting, operations, or service analytics Bachelor's degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM reporting. Strong skills in Excel (pivot tables, lookups), Power BI, and data visualisation Attention to detail and ability to present complex data More ❯

Preferred Qualifications: Bachelor’s degree in Computer Science or IT-related field. Certifications such as Microsoft MCSE, MCITP , or equivalent (Active Directory experience). Advanced Linux systems administration skills. ITIL Foundation Certification (preferred). If you are interested please apply or send your CV to luke.sandilands@cpl.com More ❯

Preferred Qualifications: Bachelor’s degree in Computer Science or IT-related field. Certifications such as Microsoft MCSE, MCITP , or equivalent (Active Directory experience). Advanced Linux systems administration skills. ITIL Foundation Certification (preferred). If you are interested please apply or send your CV to luke.sandilands@cpl.com More ❯

Preferred Qualifications: Bachelor’s degree in Computer Science or IT-related field. Certifications such as Microsoft MCSE, MCITP , or equivalent (Active Directory experience). Advanced Linux systems administration skills. ITIL Foundation Certification (preferred). If you are interested please apply or send your CV to luke.sandilands@cpl.com More ❯

Preferred Qualifications: Bachelor’s degree in Computer Science or IT-related field. Certifications such as Microsoft MCSE, MCITP , or equivalent (Active Directory experience). Advanced Linux systems administration skills. ITIL Foundation Certification (preferred). If you are interested please apply or send your CV to luke.sandilands@cpl.com More ❯

Preferred Qualifications: Bachelor’s degree in Computer Science or IT-related field. Certifications such as Microsoft MCSE, MCITP , or equivalent (Active Directory experience). Advanced Linux systems administration skills. ITIL Foundation Certification (preferred). If you are interested please apply or send your CV to luke.sandilands@cpl.com More ❯

/11 and associated application delivery methods. Experience working within structured IT frameworks (change, incident, and problem management). Beneficial: Experience with Microsoft FSLogix and Office 365 integration. ITIL Foundation certification. Senior Workspace Engineer Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are More ❯

Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (2016-2022), remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. The Person: Proven IT support experience in a customer-facing or field-based role. Confident troubleshooting across desktop, network, and server environments. Strong knowledge of Microsoft … technologies and network fundamentals (TCP/IP, LAN/WAN, DNS). Full UK driving license ITIL Foundation certification is desirable but not essential. Reference Number: BBBH263333 To apply for this role or to be considered for similar positions, please click 'Apply Now' or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an … candidates. Keywords: IT Support Technician, Service Delivery, Field IT Engineer, Desktop Support, 2nd Line Engineer, IT Field Support, VIP Support, Microsoft 365, Windows 10, Windows 11, Windows Server, Networking, ITIL, Technical Support, IT Technician, Infrastructure Support, Onsite Engineer, Regional IT Support, Axminster IT Jobs, Devon IT Jobs, Axminster, Honiton, Exeter, Taunton, Yeovil, Dorchester, Bridport, Crewkerne, Chard, Lyme Regis, Seaton More ❯

engineering teams without direct line management. - Excellent communication and stakeholder engagement skills.- Strong problem-solving capabilities under pressure. - Adaptability and attention to detail. - Experience managing enterprise-level infrastructure services.Desirable:- ITIL Foundation Certificate. - Experience supporting a live network across 500+ sites and 24,000+ users. What you'll get in return - A dynamic and collaborative working environment. - Opportunity to More ❯

and vendors. Desirable Skills & Qualifications *Experience with KeyedIn API and integration capabilities.*Familiarity with SQL or reporting tools for data extraction/analysis.*Knowledge of project portfolio management processes.*ITIL Foundation certification or similar service management accreditation.*Experience in change control and release management for SaaS applications. Key Competencies *Analytical and problem-solving skills.*Customer-focused mindset for More ❯

the direct result of the combined vision and strategic goals of: 1. Isle of Wight NHS Trust (IWT) 2. Portsmouth Hospitals University NHS Trust (PHU) 3. Hampshire Hospitals NHS Foundation Trust (HHFT) 4. University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement … skills, experience and resource levels allowing for hospital digital 24/7 services. Provide audit use reports to information governance and other stakeholders, when required EPR Applications Development Following ITIL Change and Release processes, and following pre-defined patient flow pathways, conduct robust tests on system releases and upgrades in the test environment. Where anomalies/bugs become apparent … ensuring fixes are implemented and thoroughly tested prior to release into the live environment. Working with Stakeholders to ensure that all parties are aware of the changes and following ITIL Change and Release processes, following pre-defined patient flow pathways, conduct robust tests on system releases and upgrades in the test environment. Work closely with the IT Development Team More ❯

of IT. Your Responsibilities Lead and supervise a team of two Helpdesk Technicians, ensuring high-quality IT support services. Act as Incident Manager, overseeing incident resolution in line with ITIL best practices. Provide hands-on technical support for hardware, software, and network issues. Monitor the helpdesk ticketing system, ensuring SLAs are met and customer satisfaction remains high. Manage escalations …/helpdesk roles, with 2+ years in a senior or supervisory capacity - Azure, SQL, strong troubleshooting, network. Broad technical experience across desktop, application, and network support. Working knowledge of ITIL principles (Incident, Problem, and Change Management). Proven leadership and coaching abilities. Excellent communication, interpersonal, and stakeholder management skills. Strong organisational and prioritisation skills in a fast-paced environment. … Experience collaborating with third-party vendors and managing escalations. Hands-on experience with service desk/ticketing systems (preferred). ITIL Foundation certification and experience with infrastructure projects (advantageous). Please APPLY directly or contact me on (url removed)/(phone number removed) for further details. More ❯

for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. This role will require you to be onsite in Bridgend 3 days a week Support incident reviews, planning meetings, and action tracking. Assist in root cause … during post-incident reviews. Generate reports with key metrics for incident and problem management. Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Strong working knowledge of ServiceNow or similar ITSM preferred More ❯

for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. The role requires 3 days a week onsite in Bridgend. The Role: Manage high-priority and major incidents through to resolution. Assess business impact and urgency … proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UK By applying to this advert you More ❯

for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. This role will require you to be onsite in Bridgend 3 days a week The Role: Manage high-priority and major incidents through to resolution. Assess … proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood – CPS Group UK More ❯

technical support for Line of Business Applications Managing application upgrades and ensuring systems remain on supported versions Monitoring performance and implementing service improvements Supporting change management and contributing to ITIL-aligned processes Advising on technical strategy and application development Building strong relationships with stakeholders across the organisation What you'll need to succeed This role demands a blend of … databases, and application services Ability to build effective working relationships with internal teams and external partners A commitment to equality, integrity, and delivering high-quality, customer-focused solutions Desirable: ITIL Foundation certification Experience in a medium to large-scale public sector environment What you need to do now If you're interested in this role, click 'apply now More ❯

technical support for Line of Business Applications Managing application upgrades and ensuring systems remain on supported versions Monitoring performance and implementing service improvements Supporting change management and contributing to ITIL-aligned processes Advising on technical strategy and application development Building strong relationships with stakeholders across the organisation What you'll need to succeed This role demands a blend of … databases, and application services Ability to build effective working relationships with internal teams and external partners A commitment to equality, integrity, and delivering high-quality, customer-focused solutions Desirable: ITIL Foundation certification Experience in a medium to large-scale public sector environment What you need to do now If you're interested in this role, click 'apply now More ❯

forums to ensure compliance with DR and continuity standards. Produce management reports and dashboards, highlighting test outcomes, risks, and recommendations. Key Skills & Experience Proven experience in IT Service Management (ITIL v3/v4) and solid working knowledge of Disaster Recovery/IT Continuity within a regulated environment. Strong stakeholder engagement and influencing skills at all levels, including senior management. … Operational Resilience, Risk Management, and Data Governance within financial services or other regulated industries. Experience partnering with third-party vendors (ideally cloud providers) to ensure alignment with continuity objectives. ITIL Foundation certification (v3 or v4) is essential. More ❯