26 to 28 of 28 IVR Jobs

and administer various mission critical multi-tier customized client server and web based applications and databases. Design and configure, and maintains various reports using SQL Reporting Services. Maintain the IVR telephony Call Center databases, application, network and infrastructure. Configure, administer and maintain the IVR Customer Interaction Center (CIC) servers. Design disaster recovery and backup plans for infrastructure and databases. Recommend … multi-task effectively Possess excellent oral and written communication skills Possess excellent troubleshooting skills Some Knowledge of Business Intelligence (BI) Experience with Active Directory is a plus Experience with IVR technology is also a plus Must also be able to pass a security background check and pass a for-cause and pre-employment drug test. Responsibilities: Installation, configuration and upgrading More ❯

Job Title: UX Content Conversation Designer Location: Ashburn, VA Type: Contract Contractor Work Model: Remote Description: • Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR. • Write conversational content that aligns with our brand voice and More ❯

years of experience in an IT project testing role -1+ years of experience working in a contact center with understanding of fundamental concepts such as Interactive Voice Response (IVR), Automated Call Distributiion (ACD), Voicebots, Skills/Queues, Agent Workspace, Softphone, Workforce Management (WFM), Forecasting, Scheduling, Shift Bidding, Quality Management (QM), and Evaluation Scorecards. -Proficiency in MS Excel is a More ❯