63 Incident Management Jobs in the North of England

improve standards to provide a better customer experience . You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible. … of the Service Desk Analysts Assist with employee training Experience and skills required: Experience within a similar role Knowledge and experience implementing ITIL Service Management Best Practices Excellent communication, both verbal and written Excellent customer service skills Experience in Major Incident Management Next Steps? If you would more »

in multiple security projects and processes across the business in a rapidly changing environment. Key areas of the role are: IT Governance & Compliance Risk Management Phishing Controls Threat Modelling Incident Management Security Product Development Vulnerability scanning The role offers: Hybrid working Company bonus Training and development If more »

key daily and weekly operational risk controls and monitoring processes. to incidents timely, drafting details of incidents accurately following investigation and administration of the incident management system. in producing operational risk content and materials for monthly and ad-hoc management reporting. independent analysis on risk and control … aspects of the incident to provide appropriate recommendations, capture all action details, track statuses and record resolutions. implementation of key change projects for the Enterprise and Operational risk team in the development of Key Risk Indicators (KRIs) and Risk & Control Self Assessments (RCSAs) Requirements Experience in operational risk – from more »

Operations and will work closely with the service desk engineers. This role will suit an experienced and proactive Problem Manager who is familiar with incident management and the resolution of recurring issues at a large scale. Problem Manager Essential Skills/Requirements: Minimum of 4 years experience in more »

internal staff. The IT Service Desk Analyst will also be a key contributor to the ongoing maintenance and ownership of the service catalogue, major incident management (MIM), problem, and change. The IT Service Desk Analyst has a diversified background of service orientated roles, technical understanding, excellent customer service more »

an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of … the following experience: Client Support : Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively. Incident Management : Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Managing client escalations … improve support processes and procedures to enhance service quality and efficiency. Client Communication : Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress. Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies. Manage occasionally challenging scenarios and elevate the more »

include managing all incoming Dematic Software customer incidents, resolving escalated issues and ensuring the requirements of the shift are met. You will report to management on a weekly basis and hold daily team meetings to ensure that an efficient handover process between shifts takes place. You will be responsible … maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management REQUIRED SKILLS • An excellent command of the English language (both spoken and written) • A team player with a desire for continuous improvement and able … to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL more »

understanding any assumptions made and able to defend decisions professionally when challengedDesigning, testing and implementing the complete solutionYou’ll take an active role in incident managementExperience delivering services and supporting a production environmentComfortable presenting technical ideas to non-technical colleaguesPassionate about mentoring and coaching and sharing technical expertiseStrong team more »

Applicants should meet the following criteria: SIA CCTV license holder Previous control room experience is essential. Responsibilities: Supervision of a small control room team Incident management and command Operation of security systems in a professional manner Monitoring CCTV systems Operation of access control systems Operation of remote monitoring … a professional manner Liaise with emergency services when required Respond and remain vigilant to threats such as crime, illegal entry and trespass Produce written incident reports Manage crisis situations in a confident and calm manner Respond to general queries Liaise with keyholding providers Momentum – Security Recruitment Specialists – Established as … service for the provision of permanent, contract & temporary staff across the EMEA region. Momentum Security Recruitment covers the following markets. Corporate Security Security Guarding - Management & Operations Security Guarding – SIA licensed Officer & site personnel staff Retail Loss Prevention, Audit & Fraud Security Sales & Business Development Electronic Security Risk Management more »

that operate them. You will work with a wide range of technologies developing solutions, consulting with development teams and working with contemporary observability and incident management tools to assist the Business. You will be required to make effective decisions to improve the health and maintain the availability and … inclusion in the Company’s hybrid working from home policy. Preferred Skills, Qualifications and Experience Excellent knowledge of SRE principles, including the creation and management of effective SLI’s and SLO’s for reliability and customer satisfaction. Knowledge of contemporary observability tools, techniques and best practice including Splunk, New more »

stable network services and manage major incidents. Conduct network monitoring, troubleshooting, and ticket management. Deploy and maintain network tools and systems. Provide support and incident management during network failures. Skills & Experience: Previous experience in IT network environments or large NOCs. CCNA certification. Solid understanding of IP protocols, routing more »

implementation, and maintaining the IT operations ensuring that activities are conducted in accordance with organisational rules, processes and standards. You will also lead the management and implementation of changes, in accordance with organisation strategy and budget. Alongside this, the IT Operations Manager will also manage risks and ensure the … team which encompasses corporate infrastructure, end-user computing, product support of key technologies (including SAP, Salesforce, Microsoft etc) and the ITSM suite including changed, incident and service desk. Accountability for the maintenance of the IT estate including delivery of projects and system upgrades to ensure continued support of the … estate Responsibility for the management of applications, support teams, licences, services, maintenance and operations contracts and the associated budgets. Accountability for ITIL framework application to ensure robust change management, including configuration, commissioning, maintenance releases and small changes across the estate. Responsibility for creating and maintaining service and support more »

AD \ GPO \ PowerShell) Windows servers, including Hyper-V and VMWare Familiar with Cloud computing platforms (Azure, AWS) Imaging including MDT and MCS Windows driver management Printers and print management ITIL knowledge including change, problem, and incident management. In return, you will be rewarded with ongoing training and more »