Birmingham, Wylde Green, West Midlands (County), United Kingdom Hybrid / WFH Options
Jumar Solutions
automation products (or other Tier 1 HR SaaS platforms) SuccessFactors (or other Tier 1 SaaS based platform) certified Experienced in ensuring operational availability of major SaaS based platforms and well versed in Incident and MajorIncidentManagement Direct line management experience Budgetary experience Experienced more »
are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … team(s) and/or vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following majorincidentmanagement process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined more »
We're seeking a Senior Cloud Engineer for a Silicon Valley–headquartered software company which provides Product Lifecycle Management (PLM) software, as well as planning, pricing and market Intelligence solutions, for the consumer goods market. This is a full-time (permanent) vacancy This vacancy can be worked 100% remotely … cloud technology trends and best practices. Propose and implement improvements to cloud operations processes. Qualifications: 8+ years of experience in cloud operations and infrastructure management in AWS, Azure, and/or Google cloud 5+ years in incident response and majorincidentmanagement Advanced Linux and … in AWS, Azure or Google Cloud is a plus. Solid understanding of Cloud networking and security Proficiency in infrastructure as code (IaC) and configuration management tools. (e.g, Terraform, Ansible) Experience in version control, CI and automation tools such as Github/Bitbucket, Github Actions, Jenkins, Rundeck) Experience in deploying more »
Hertford, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
clients putting customer service at the highest priority. What you will ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause … analysis & Majorincidentmanagement What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »
input from Product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality? Are you passionate about developing and implementing modules for Incident, Problem, Change, and Service Catalog, majorIncidentmanagement? We have an exciting role for you as ServiceNow Architect ! Careers at TCS more »
Milton Keynes, Buckinghamshire, South East, United Kingdom
Solos Consultants Ltd
incidents ensuring a quick resolution is achieved and accurate recording of activities is captured. Delivering excellent customer service they will on occasion support the MajorIncidentManagement process. The role will be well suited to candidates who like to stretch themselves across a wide range of tasks … skills. Ability to create, interpret and present data effectively. Sound level of technical WINTEL understanding. Previous Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines + understanding of priority classifications and SLAs; Experience working in a secure environment Managing Modern Desktops - MD 101 Microsoft more »
the leading worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include MajorIncidentManagement and continuing to support the organisation in implementing ITIL framework. Furthermore, you will be responsible for supporting C-level executives more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major IncidentManagement - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to … resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major IncidentManagement - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to … resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »
Erdington, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major IncidentManagement - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to … resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »
Erdington, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
tools.Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others.Major IncidentManagement - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to … resolve these with minimal downtime for our customers.Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. … the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. more »