year of experience in a service delivery role, Experience working with ITIL or an understanding of the framework, Experience of service desk functions including SLA management, Proven ability to manage large volume activities, across multiple work streams, Strong knowledge of Microsoft based operating systems, Windows Server 2012/2016, AD more »
Middlesbrough, North Yorkshire, North East, United Kingdom Hybrid / WFH Options
Keystream Group Limited
SLA. The Technical Support Engineer role will be based out of Middlesborough with the role focused on supporting the Healthcare users in line with SLA, onsite support and project work this is to ensure system availability is maintained in line with defined servicelevel agreements (SLAs) and project timelines. The more »
Darlington, County Durham, North East, United Kingdom Hybrid / WFH Options
Senitor Associates Limited
policies. Provide the advanced technical knowledge required to reactively triage and fix incidents, as Level 3, or maintaining issue logs for ongoing Problem Management SLA's/OLA's for all technology services Skills/Experience required: Server, storage & networking hardware Virtualisation VDI Cloud technologies (AWS, Azure) Backup, Recovery & Disaster more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information At Version 1, we believe in providing our employees with a comprehensive more »
Washington, Tyne and Wear, North East, United Kingdom
Evri
trends through collaboration with the performance manager including complaints and compliance related issues arising from issues in Delivery Units or with couriers line with SLA's. Ensure a timely response to any requests from the central CX team where you can support on the ground to find a parcel. Conduct more »
Stockton-On-Tees, County Durham, North East, United Kingdom Hybrid / WFH Options
Everpool Recruitment
record in effectively managing teams. Service Delivery Experience: Possess experience in managing a complex service delivery structure with a successful track record in meeting SLA and KPI requirements. IT Proficiency: Display proficiency in IT, including competent use of MS Office, Word, and Excel. Communication Skills: Communicate fluently in English, maintaining more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Morrison Data Services
ensure accurate and timely invoicing to our clients. Be tenacious & strong-willed to conclude investigations quickly. Carry out daily inbox management in line with SLA requirements. Be able to effectively follow escalation processes when appropriate. Prioritise daily workload to ensure SLAs are successfully achieved. Ensure daily reporting, including analysis and more »
North Shields, Tyne and Wear, North East, United Kingdom
Ernest Gordon Recruitment
based IT software and hardware Assisting a team of 3 1st Line engineers, training and developing where needed Working incidents, problems, and requests to SLA thresholds, effectively managing your The Person: Experienced in providing First and Second Line IT support Problem solver Travel to customer sites when needed Local to more »
with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with servicelevelagreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »
Hebburn, Tyne and Wear, Tyne & Wear, United Kingdom
MiGrowth
Trainee Installation AV Engineer Basic salary dependant on experience £28,000- £32,000 20 days holiday , Travel, Accommodation & Food ( Engineer Credit Card) All tools and transport provided Company Mobile Phone & Laptop Candidates residing in North East or Yorkshire such as more »