1 to 25 of 57 Service Delivery Jobs in Yorkshire

As a Lead Digital Support Analyst, you will lead and manager the Digital Support Analyst Team ensuring an excellent people-centric digital support service experience for colleagues, customers, and stakeholders. We are really looking for an individual that has their customers at the heart of everything they do, and … can demonstrate a track record in delivering high quality customer service advice and digital support to colleagues and stakeholders face to face, remotely and over the telephone. There will be a requirement for the Lead Digital Support Analyst to be present in our Grimsby Office, at least 3 days … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

Job Title: Service Delivery Manager Experience: 15-17 years Location: Leeds/London A security clearance required for this role Position Summary: The Service Delivery Manager will act as the constant point of contact for customers and will be responsible for ensuring smooth service delivery and customer satisfaction. The main duties of the Service Delivery Manager will include setting up incident management and high-severity incident management processes, ensuring team compliance, scheduling regular meetings, ensuring governance and controlled change management, analyzing incident trends, and providing continuous improvements. Responsibilities: 1. Provide Level … following the incident management processes. 9. Managing Problem Management, Knowledge management and Change Management processes to ensure smooth implementation of changes without adversely affecting service delivery. 10. Handling queries from Risk, Audit, and other customer teams and attending meetings to provide necessary information and support. 11. Supporting any internal more »

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role, with the potential to go permanent for the right candidate. You would be working Monday to Friday, 37 hours a week, working … 08.30-17.00 Mon/Thur and 08.30-16.30 Friday. Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY … FOR AT LEAST 5 YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request more »

Cognizant has an exciting opportunity for an experienced and collaborative Service Delivery Lead to join our inclusive and thriving team. This full-time Service Delivery Lead role is based in Leeds. As a Service Delivery Lead, you will manage field and deskside services teams … spread across Europe. You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies. Here are some key responsibilities you could expect to do: To Serve as Regional Services Manager(RSM) ensuring continuity of delivery to meet and exceed … customer expectations. RSM will be the Customer’ point of contact, He will be accountable for compliance with customer policies. Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client. Partner with Service desk and UX command center more »

Job summary This is an exciting opportunity to join the Nimbuscare team in the role of Service Lead to support the Nimbuscare team in the delivery of our new Urgent Care/Out of Hours contract. The post holder will be responsible for the management of service delivery during the out of hours period and will act as a point of escalation. You will be responsible for the day-to-day line management of the Out of Hours Operational Team which comprises Senior Care Navigators, Care Navigators and Receptionist/Administrative Assistants with oversight from … the Operational Services - Senior Service Lead. The post holder will contribute to and will support the improvement of processes and procedures to ensure effective service delivery. The post holder will need to demonstrate the ability to work collaboratively with administrative staff as well as clinical colleagues to facilitate more »

IT Service Manager Permanent Sheffield/Hybrid (2 days per week on site) Salary: £55k - £65k + benefits We are actively looking to secure a Service Manager to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Skills: Service Management Leadership : Lead the service management team, ensuring that all IT services are delivered in accordance with ITIL standards. ITIL Implementation : Implement ITIL … best practices across all areas of service management, including incident management, problem management, change management, and continual service improvement. Service Strategy : Develop and implement a service strategy that aligns with the organization's business objectives. Service Design and Transition : Oversee the design and transition of more »

to deliver 'Right First Time & On Time'. At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery … changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven … responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw/Hybrid Working (Majority home working with occasional operational site visits … We currently have a vacancy for a WRAP (Water Resources Allocation Plan) & Energy Optimiser to join the Clean Water Technical Team in the Water Service Delivery Business Unit. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that … relating to WRAP and Energy across the suite of Yorkshire Waters Clean Water asset base. What will the role involve? Provide an expert advisory service in respect of both technical and regulatory aspects to ensure the company meets and exceeds its targets and critical business performance measures, particularly around more »

Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/Service Delivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »

Monday-Friday (fully in office) Key responsibilities: Management of daily requests via the CAFM system/Help desk Liaise with Contract Manager/Service Delivery & Mobilisation Manager for allocation of works to contractors Liaise with allocated client from beginning to end, updating works, assisting with client queries and … involve liaising with technical managers Collate all instances of planned and reactive works that are not able to be completed and escalate to the Service Delivery & Mobilisation Manager Ensure data for monthly reports are issued to CM Update WIP reports weekly for WIP meeting Upkeep of shared drive more »

Head of Service Operations Centre A rare opportunity has arisen to take the lead and drive the shared services delivery function for one of Ireland’s foremost managed services organisations. The Head of SOC will work as part of the Operations Management Team, reporting to the Group Delivery … Director, they will manage a team of 70+ people based in our Shared Services Centre in Sheffield. Previous experience of managing large IT support delivery teams, ideally experience working within a managed service provider (MSP) environment. People Management Financial Management Senior Leadership The Person The right person will … have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. We are looking for a Senior Manager who has 7 years’ experience managing managers, and leading operations in a customer focussed more »

Wi-Fi and proactive monitoring tools. Part of the role will be to establish new and continue to maintain ongoing documentation and ensure that service desk support requests are allocated correctly and prioritised. The role of the Network Specialist is to ensure consistent delivery of the network infrastructure … Wi-Fi and proactive monitoring tools. Part of the role will be to establish new and continue to maintain ongoing documentation and ensure that service desk support requests are allocated correctly and prioritised. The role of the Network Specialist is to ensure consistent delivery of the network infrastructure … performance & productivity. Occasional work within HM Prison establishments which require post holder to apply for Counter Terrorism Clearance. Participate in the Network on-call service providing essential network cover out of hours and bank holidays. About us You will be an integral part of a hard working team that more »

a pivotal role at the heart of our transformation journey, leading a dedicated team responsible for maintaining and evolving the critical infrastructure and support service functions that underpin our patient care. We offer: The opportunity to make a tangible difference in the lives of patients and staff. A challenging … the future: Champion innovation and modernisation initiatives, exploring and implementing cutting-edge technologies to enhance infrastructure, security, reliability, and efficiency. Orchestrate excellence: Oversee the delivery of day-to-day operations, ensuring service continuity, performance optimisation, and adherence to regulatory compliance. Build strong bridges: Foster meaningful relationships with clinical … love to hear from you. Job description Job responsibilities Job Summary To support the Chief Infrastructure Officer and manage the development, continuous improvement, and delivery of the full range of services including estates, facilities, medical devices, sterilisation and decontamination, PFI performance and sustainability To be an enthusiastic, pro-active more »

Pathology departments . As a State Registered Biomedical Scientist, the post holder will be a member of the departmental team and assist in the delivery of a quality driven, cost effective, patient focused service consistent with LTHT Pathology objectives. To provide that service in a manner commensurate … in different sections of the department you will gain the knowledge and skills necessary to contribute towards the provision of an accurate and timely service for patients. You will be expected to apply professional judgements and specialist skills to technically complex and sometimes difficult situations, and how to work … and accuracy. Technical validation and designated clinical authorisation of results as determined by specialist area Communication of complex, technical information to users of the service Use of LIMS to report, retrieve and manage technical information. Participate and ensure the operation and routine maintenance of equipment. The post holder will more »

summary Leeds Teaching Hospitals is looking to employ a Pathology IT Operations Manager to join our senior team. The individual will head up the delivery of a number of system implementations, and oversee the operational management of the current clinical systems used within Pathology. The individual will provide leadership … in a multidisciplinary environment within the CSU, the Trust, and engagement with our WYAAT partners. The individual will also be responsible for the delivery of the quality management and assurance of our clinical systems. This is an exciting time to join the team, as we are looking to engage … The post-holder will lead and manage the day to day operation ofdesign and implementation of new developments in Pathology Clinical Systems to support service evolution and improvements. Having expert technical knowledge this post will bring operational administration and project management function to the Pathology IT team along with more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

Exciting new opportunity for IT Service Desk Agents based in Wakefield on a Temporary contract 6/12 months contract. The company are keen to drive the hiring within and are looking for candidates that would be potential and suitable permanent employees at the end of the contract. As … the Service Desk Agent you will provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a …/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service. Documents actions taken in resolving routine customer enquiries ensuring established processes more »

duties and responsibilities As a Director you will create and develop relationships with C-suite stakeholders, both internal and external, to enable selling and delivery of CGI capabilities into the Auto and Asset Finance domain. This includes development of both new logo and existing accounts by leveraging the best … positive can do attitude with a willingness to collaborate. You will liaise with stakeholders in setting out our proposition capability, be well-versed in delivery and creating a meaningful pipeline of opportunity and client engagements aligned to core capabilities above. Core responsibilities include client relationship development, business development, revenue … generation, service delivery, operations, delivery oversight and capability build-out. #LI-NP1 #hybrid Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner more »

to embark on an exciting journey into the world of data? We are currently seeking a passionate and ambitious individual to join our IT Service Delivery Management team as a Data Foundations Apprentice at our Sheffield office. We are looking to recruit an apprentice to join our friendly … are delivered smoothly and meet the needs of our stakeholders. The team provides invaluable support including communication with third parties and stakeholders, reporting, and service improvement. Effective communication, clear reporting, and proactive service enhancement are crucial in maintaining strong relationships, identifying areas for improvement, minimising disruptions to service … use data to identify areas for improvement and make recommendations for changes. This will involve designing and creating reports that provide valuable insights into service levels, customer insights and system availability. By analysing this data, you will contribute to the enhancement of IT delivery processes, seeking opportunities to more »

reshape the future of healthcare, NEP welcomes you to join our team. Together, we'll drive positive change and ensure the highest standards of service delivery within the NHS. Main duties of the job As a Process Development Manager at NEP, your primary focus will be on driving … you will play a crucial role in providing ongoing support and guidance to NEP colleagues, consortium organisations, and partners to ensure clear communication and service continuity throughout the NEP Consortium. About us NEP is hosted by Northumbria Healthcare NHS Foundation Trust who was voted the best acute and combined … You would be working in an organisation that supports its staff and focuses on staff experience as much as it does the experience of service users. Here are only some of the benefits that would be available to you as a member of the NEP Team:Extensive staff health more »

Job summary As Programme Manager you will work as part of a Strategy, Development and Delivery team with responsibility for transformation and service development in our priority and enabler programmes, initially focusing on supporting the work of Healthy Children & Families priority area. Interviews for this role will be … and part of the Bradford and Craven Health and Care Partnership strategy. They encourage collaboration and partnerships between all sectors involved in the delivery and commissioning of health and care services in Bradford District and Craven. All programmes have a broad "end to end" scope, meaning that they cover … role Experience of making recommendations to decision makers Experience of being involved in budget setting and working knowledge of financial processes Experience of significant service redesign across organisational boundaries. Line management experience Knowledge and Understanding Essential A high level of knowledge and experience of health and/or care more »

exclusive arrangement. As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SMEs and large Corporations with a client list that is looking to … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

an exclusive arrangement.As a company my client has achieved ISO status and Microsoft Gold Partner accreditations by delivering excellent customer quality and high end service delivery. The business also operates UK wide working across a number of SME’s and large Corporations with a client list that is looking … DHCP) A technical knowledge of O365 & SharePoint migration Virtualisation experience (Hyper-V/VMware) Firewall Technologies and configuration including Factor Authentication solutions Excellent customer service and customer facing skills with a focus on exceptional service delivery A desire to learn new products and keep up to date more »

harnessing technology to deliver the best possible results for our customers.Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA’s and … Feet on the Street” network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company. We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles … to liaise with numerous stakeholders (via recognised governance forums) as detailed below – Senior Infrastructure Managers – Infrastructure Managers may be called upon to support the delivery of major Infrastructure Improvement Programmes where the Senior Infrastructure Manager will provide strategic guidance.Architecture - work with them to ensure they understand current setup and more »

individual patients in accordance with Trust Antimicrobial Policy and guidelines. Able to communicate clearly the rationale for advice where this is challenged. Lead the service for NLAG for the blood level monitoring and pharmacokinetic analysis of antimicrobials with a narrow therapeutic range. Work with Consultant Microbiologists, the Director of … the Director of Pharmacy in the management of antimicrobial usage and spend in the Trust. Responsible for the provision of specialist teaching and the delivery of core training to nurses, pharmacists, doctors and other healthcare staff. In particular, ensure that junior medical staff understand and can apply the anti … to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and more »