51 to 75 of 332 Service Delivery Manager Jobs

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯

Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions … your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures More ❯

Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … Consulting, implementation, and support services 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. … Finance, Supply Chain and HR solutions that underpin digital transformation for our customers businesses? Here at Version 1, we are currently in the market for an experienced Oracle Cloud Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1. In addition, you will ensure customer satisfaction More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level. You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team … and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational. Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests. Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed. Maintain detailed documentation of user setups, preferences, and support More ❯

/flex . We give you a world of potential Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare is going through a time of growth and transformation, and this is your opportunity to jump in and get involved. A role you will love … We’re seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of Global IT Service Management. The role provides great exposure to the global business. You … Computershare and what each business unit does. You’ll also have the chance to work alongside senior leadership. Other key responsibilities: To contribute to a culture of first-class service to both Technical and Business teams. Identify improvements to the core processes to improve Service Availability and minimise repeat issues. Define, manage and maintain Service Management policies More ❯

Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … Consulting, implementation, and support services 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. … Finance, Supply Chain and HR solutions that underpin digital transformation for our customers businesses? Here at Version 1, we are currently in the market for an experienced Oracle Cloud Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1. In addition, you will ensure customer satisfaction More ❯

Service Delivery Manager, BIT Shared Services & ITSM RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored … tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today. The Service Delivery Manager for BIT Shared Services & ITSM will be responsible for establishing, managing, and continually improving the internal IT shared services framework. This role includes ownership of IT Service Management (ITSM) technologies and associated service operations, ensuring high … quality service delivery and alignment with business objectives. Your main key stakeholders are IT Operations, Business & Information technology, Service Delivery, Customer Operations and possible other departments in RELEX. What you will be doing: Strategic Leadership and Setup of Shared Services: Define and develop the IT Operations service portfolio, including the creation of a comprehensive service More ❯

covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Delivery Manager acts as point of contact for key customers, engaging with customers to ensure that SLA’s are met, they will be responsible for overseeing change … management, coordinating CAB meetings, and ensuring ITIL principles are followed to ensure seamless service transactions. They monitor performance track KPI’s and provide detailed reports on SLA adherence, service quality and IT Strategy alignment. Key Accountabilities Client Relationship & Engagement Maintain strong relationships with clients, ensuring service expectations are met and addressing any concerns promptly. Maintain regular touchpoints … with SLT within key customers. Conduct site visits as needed to strengthen client relationships. Service Quality & Improvement Oversee service quality, ensuring alignment with established standards and high customer satisfaction. Own the CSAT policy and reporting to measure and improve client satisfaction. Ensure all service delivery aligns with ITIL principles. Identify opportunities for process enhancements, efficiency gains More ❯

ourselves, both as individuals and as a team, to be Game-Changers. Be the best you can be We do what we say Together we win Description As a Service Delivery Manager, you will own the service experience for a portfolio of customers, adding value to key functions within the Service Operations that enable the … delivery of a high quality of service. Key Responsibilities Service Management – Helping Acora meet agreed service levels on an ongoing basis for one or more customers. Service Transition – Working with the aligned Project Manager and Service Operations to successfully onboard new customers into Acora Service Operations. Service Remediation – Owning and managing to … conclusion specific identified service defects that require management ownership and leadership in order to effect a positive, lasting change. Pro-Active Analysis – Leading and contributing to regular activity to analyse ticket patterns to help the Service Desk team identify common issues that require Problem Management or identify risks/eliminate false positives based on Event Management data. Pro More ❯

Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … Consulting, implementation, and support services 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. … Finance, Supply Chain and HR solutions that underpin digital transformation for our customers businesses? Here at Version 1, we are currently in the market for an experienced Oracle Cloud Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1. In addition, you will ensure customer satisfaction More ❯

Service Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery … go through this clearance. This position will be a working out of our office in Lincoln. Your future duties and responsibilities You'll work closely with leadership to drive service excellence by sustaining and enhancing a bespoke LAN environment. Your focus on continuous improvement and effective change management will ensure that critical network services are delivered reliably, meeting the … evolving needs of our clients. Key Responsibilities: • Introduce and manage SLAs and KPIs on behalf of the CIS Department. • Capture service delivery performance through varied service reports measured against agreed SLAs and KPIs. • Lead or consult on continuous service improvement initiatives. • Facilitate collaboration among contract and client colleagues to optimise service delivery. • Oversee obsolescence, licence More ❯

operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global … system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. • Prepare comprehensive monthly reports on user activity as part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. • Assume full ownership of all management documentation related to service account administration and ID Access … of any subsequent additions or changes. • Provide proactive, front-line support through floor-walking activities, assisting cyber analysts and key stakeholders with operational and technical queries. • Proven experience in service account administration and a strong understanding of user support within a cyber security or IT operations environment. • Excellent communication and documentation skills with the ability to work collaboratively across More ❯

Global Service Delivery Manager (IT Service Transformation) Permanent Based on-site in Parma (3 days/week) SixteenFifty is a specialist digital and technology talent consultancy, and we are representing a global manufacturing organisation seeking an experienced Global Service Delivery Manager to lead the transformation of IT service governance across their digital … and application landscape. This role focuses on redefining service delivery models, optimising vendor ecosystems, and embedding governance frameworks across a complex environment of internal teams and third-party partners. This is a permanent role, ideally onsite in Parma with a hybrid setup (3 days/week preferred in office). The Service Delivery Manager will … be responsible for: Designing and embedding a scalable IT service governance model Driving transformation in how application services are delivered and supported Partnering with AMS teams and external vendors to align SLAs, support models, and performance metrics Supporting internal teams through the adoption of a service-oriented mindset Streamlining the vendor landscape to improve efficiency, reduce complexity, and More ❯

Job title: Service Delivery Manager Location: Croydon/hybrid Rate: £558 per day inside ir35 Contract: 6 months+ SC security clearance is required for this role Overview Experienced Service Delivery Manager required to oversee and co-ordinate engineering activities for CNI platform Level 3 support engineers for a client of mine who are a … leading IT and Digital transformation consultancy operating within the public sector. Key Responsibilities: 1. Service Management: * Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices. * Ensure services meet agreed-upon service levels and customer expectations. 2. Incident and Problem Management: * Manage the resolution of incidents and problems to minimize impact on … Management: * Coordinate and manage changes to IT services, ensuring minimal disruption. * Facilitate change processes and communicate changes to stakeholders. 4. Performance Reporting: * Generate and analyze performance reports to track service delivery metrics. * Present findings to senior management and stakeholders. Skills Required:- * ITIL 4 Foundation * Service Now knowledge * Excellent stakeholder management - able to articulate concepts to both client More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team Coach and develop … junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to delivery — using influence and More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team Coach and develop … junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to delivery — using influence and More ❯

IT Infrastructure & Service Delivery Manager On-site | £50,000–60,000 + bonus & benefits Are you a hands-on IT leader with a passion for service excellence and team development? Ready to lead global operations, coach early-career talent, and drive ITIL-aligned service delivery in a fast-paced environment? Excellent opportunity for an … experienced IT Infrastructure & Service Delivery Manager to lead a global IT support function. You’ll manage a shift-based team, provide skills development/support of team, and ensure seamless service across time zones, all while staying close to the tech. What You’ll Do: Lead a global IT service desk team Coach and develop … junior IT staff — technical skills, customer service, and career growth. Troubleshoot across M365, Teams, SharePoint, Azure AD, MFA, networks, and desktop support. Build and embed ITIL-aligned processes using ITSM tools (ServiceNow experience a plus). Report on service metrics: ticket SLAs, customer satisfaction, and process performance. Drive IT projects — from scoping to delivery — using influence and More ❯

Social network you want to login/join with: SAP Service Delivery Manager - Location Flexible, england col-narrow-left Client: retailsolutions UK Location: england, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational … efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support. Key Responsibilities: Service Delivery Oversight Ensure the effective More ❯

Service Delivery Manager Opportunity | £45,000 - 55,000 (15% bonus & £4k plus car allowance) (SC Cleared or SC Eligible is a MUST) UK-Based | Hybrid Working | Permanent (Hybrid in favour of WFH) I’m currently supporting a market-leading client in the search for a highly capable Service Delivery Manager to join their Intelligent … Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned with business goals, and … the technology function continues to operate securely, efficiently, and in alignment with best practices. Key Responsibilities Monitor and manage delivery of IT services against agreed service levels. Control the full lifecycle of IT assets—from acquisition to disposal. Support financial planning and analysis across IT services. Drive supplier performance and ensure alignment with strategic sourcing goals. Manage formal More ❯

Service Delivery Manager Opportunity | £45,000 - 55,000 (15% bonus & £4k plus car allowance) (SC Cleared or SC Eligible is a MUST) 📍 UK-Based | Hybrid Working | Permanent (Hybrid in favour of WFH) I’m currently supporting a market-leading client in the search for a highly capable Service Delivery Manager to join their Intelligent … Customer function within IT Services. This is a fantastic opportunity for someone with a strong background in IT service delivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the Service Delivery Lead to ensure services are delivered effectively, suppliers are aligned with business goals, and … the technology function continues to operate securely, efficiently, and in alignment with best practices. 🔧 Key Responsibilities Monitor and manage delivery of IT services against agreed service levels. Control the full lifecycle of IT assets—from acquisition to disposal. Support financial planning and analysis across IT services. Drive supplier performance and ensure alignment with strategic sourcing goals. Manage formal More ❯