Level 1 Technical Helpdesk Technician
- Hiring Organisation
- Apogee Corporation**
- Location
- Maidstone, Kent, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
desktops and laptops as part of our Managed IT Services. Use remote management tools to investigate and diagnose issues efficiently. Deliver clear and timely communication to clients on incident progress and planned changes. Ensure a high level of customer satisfaction by resolving queries within agreed SLAs. Escalate unresolved or complex … diagnosis and support (preferred but not essential). Previous exposure to a customer-focused helpdesk or IT support environment. Strong verbal and written communication skills with a clear telephone manner. Ability to work under pressure while maintaining attention to detail. BENEFITS Flexible working options 33 days holiday including bank ...