1st Line Support - IT
- Hiring Organisation
- Key Recruitment Ltd
- Location
- Waterlooville, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 per annum
team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service. Responsibilities: Resolve first-line incidents and service requests within defined scope. Maintain accurate records in the ticketing system and escalate issues appropriately. … Requirements: Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services. Knowledge of Microsoft 365 and ticketing systems. Strong communication skills and attention to detail. Dependable, process-driven, and customer-focused. Benefits: Hybrid working, private healthcare, pension, generous holiday, professional growth opportunities. Apply ...