1st Line Support
- Hiring Organisation
- Sanderson
- Location
- Stoke-on-Trent, Staffordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £25,000 - £28,000 per annum
Previous experience in an IT support or Service Desk environment (preferred but not essential) Understanding of ITIL processes (Incident, Problem, Change Management) Strong communication skills, both written and verbal Customer-focused mindset with a genuine desire to resolve issues A team player who thrives in a collaborative environment Strong … problem-solving skills and ability to prioritise workload Adaptable, proactive, and eager to learn Technical Awareness (Desirable) Windows 10 and Windows Server environments Office 365 and Active Directory VMware SharePoint Endpoint security tools (e.g. McAfee, Sophos) Hardware support (Dell & Lenovo devices) Security Requirements Due to the nature of this ...