Job Summary* Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now. This position will work closely with Care Support, Quality Engineering (QE), and Engineering groups worldwide. The successful candidate must be technically oriented with knowledge and experience of cloud technologies (REST, HTTP, APIs), IoT security camera systems, and hands … have excellent customer management skills to handle escalated and frustrated customers with professionalism and empathy, while maintaining strong time management abilities. The chosen candidate will provide 3rd tier escalation support as their primary responsibility, performing hands-on troubleshooting of complex multi-system issues, security incidents, and critical bug identification. They will work closely with QE and Engineering teams to … replicate issues, validate defects, and participate in product testing. They will produce internal and/or external knowledge content, give guidance to Arlo call centers and online support, and interact with customers and partners when dealing with product-specific issues across our large portfolio of products. Specific Responsibilities * Provide escalated technicalsupport for Arlo cameras, doorbells, hubs More ❯
Walter Everett is a specialist recruitment agency, and we are currently supporting our client in the search for a talented and driven TechnicalSupportEngineer - Network and Security to join their team in Glasgow. What You’ll Be Doing Key Responsibilities Technology Administration and Operations Carry out configuration tasks in compliance with technical and security policies. … Deliver accurate and timely support for queries, incidents, events, and change requests. Proactively monitor infrastructure and resolve issues. Respond to and recover from incidents in line with service level agreements. Participate in an on-call rota to ensure 24x7 operational support. Software Management Perform maintenance on systems, including patching and version updates. Support audits and capacity planning activities. … Analyse and mitigate security vulnerabilities. Project Support Assist with project-related infrastructure changes and modernisation. Create and maintain technical documentation for design, build, and operational procedures. Support environment automation to streamline deployments and configurations. What Experience You’ll Bring Skills and Experience You’ll have a proven track record in supporting infrastructures across a range of technologies. More ❯
london, south east england, united kingdom Hybrid / WFH Options
Academia Ltd t/a Smartdesc
Onsite TechnicalSupportEngineer Based: London, onsite full time Type: Full-time Salary: In the region of £38-40k Eligibility: You must be eligible to work in the UK About the role: Academia are looking for a knowledgeable, enthusiastic and methodical individual to join our ever expanding services team to help fulfil our service delivery for … encountered with endpoint devices Manage the wiping/locating of lost/stolen devices when required Run management/business reports to determine service metrics and utilisation, along with technical reports Key Skills: Fundamental understanding of endpoint hardware, operating systems, and software Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy … picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award. Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment More ❯
/7 Shift Work, Galway Based Contract Length: Now – Christmas 2025, with potential to extend the duration Multiple Positions Available I am looking to speak with AppOps Engineers/TechnicalSupport specialists to provide critical out-of-hours coverage through the holiday season to my Galway based client. This is an excellent short-term contract opportunity for skilled … support professionals who can hit the ground running and ensure the smooth operation of our client's global operations. This role is urgent and available immediately. If you are an experienced TechnicalSupport professional with 2+ years of experience who can commit to a 24/7 shift work model through Christmas, I’d love to hear … Your Responsabilities: Monitor stability, availability, and reliability of the organisation's infrastructure and applications in real-time. Ensure production systems remain highly available through proactive monitoring. Identify, escalate, and support resolution of service incidents to minimize business impact. Collaborate with organisation’s support teams to implement preventive measures and service improvements. Document, track, and manage issues through the More ❯
Are you a technically minded engineer passionate about renewable energy and ready to take on more responsibility in a growing global sector? We're working with a leading solar technology manufacturer to find a TechnicalSupportEngineer who will play a key role in supporting customers across the UK. This is a home-based position, perfect … for someone with hands-on solar experience and a strong customer focus. What You'll Be Doing Provide technical advice and troubleshooting support to customers, installers, and service partners. Respond to queries via phone, email, and CRM regarding product or PV system issues. Support customers during installation, commissioning, and operation of solar PV projects. Work with monitoring … to ensure exceptional customer experience. Maintain accurate service records and escalate complex issues when required. Ensure compliance with UK regulations and product certification standards. Occasionally travel within Europe to support events or customer needs. About You Degree or equivalent qualification in Electrical, Power, or Electronic Engineering (or similar). Minimum 2 years' experience in the solar or renewable energy More ❯
Are you experienced in providing IT TechnicalSupport? My client is looking to hire an ambitious IT expert for their in house IT Support position. Your job will be to provide technicalsupport to maintain the organisation's computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end … users can maintain a high level of productivity. There is a salary of up to £28,500 plus a great benefits package. The Role: Provide technical assistance with computer hardware and software Resolve issues for staff via phone, in person, or electronically Log bugs and enhancement requests Monitoring of server farms and perform general maintenance e.g. (File clearing) Liaise … maintenance functions on the companies ERP Create and maintain tips and tricks solutions for online database and web sites Provide introductory on-line & classroom training for company products Resolve technical issues in a timely manner using available resources within the company or from third party support. Create and write management reports using SQL, VBscript, PLSQL or other such products More ❯
Leigh, ENG, GB, Greater Manchester, United Kingdom
Kingdom People
Are you experienced in providing IT TechnicalSupport? My client is looking to hire an ambitious IT expert for their in house IT Support position. Your job will be to provide technicalsupport to maintain the organisation's computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end … users can maintain a high level of productivity. There is a salary of up to £28,500 plus a great benefits package. The Role: Provide technical assistance with computer hardware and software Resolve issues for staff via phone, in person, or electronically Log bugs and enhancement requests Monitoring of server farms and perform general maintenance e.g. (File clearing) Liaise … maintenance functions on the companies ERP Create and maintain tips and tricks solutions for online database and web sites Provide introductory on-line & classroom training for company products Resolve technical issues in a timely manner using available resources within the company or from third party support. Create and write management reports using SQL, VBscript, PLSQL or other such products More ❯
Duration: 6 Months Job Description: The client is seeking a highly skilled API Integration Technical Solutions SupportEngineer to join their team and support the migration from the Content API for Shopping to the Merchant API. This role requires a blend of technical expertise, strong communication, and project management skills to drive successful partner integrations … closely with Business Development, Product, and Partner Operations teams to deliver scalable solutions and ensure seamless partner transitions. Overall Responsibilities: In partnership with Business Development teams: Provide high touch technicalsupport with strategic clients to facilitate the migration from the Content API for Shopping to the Merchant API. Manage relationships with a portfolio of Partners with senior internal … and external stakeholders Design support solutions to complex customer challenges and recognize patterns that can be reused by other Partners. Top 3 Daily Responsibilities: Perform implementation reviews, advocate new product features, educate partners and ensure the prompt and proper resolution of technical challenges. Communicate pre-migration assessment, flag detected errors and migration-related issues. Work with Business Development More ❯
TechnicalSupportEngineer (PLC/Ladder Logic) 45,000 - 50,000 + 33 Days Holiday + Hybrid + Bonus + Company Benefits Altrincham Are you an Engineer who can read and modify PLC code looking for an off-the-tools, office-based role where you will be recognised as the leading technical expert within a … solving on software, then liaising with 3rd parties to fix issues within special purpose machinery. Using primarily TIA Portal, Siemens S7 and Ladder Logic, you will be providing customer support and assisting Service Engineers globally, with occasional travel to sites as needed. Founded 40 years ago, this design and manufacturing company are investing heavily into the future and pushing … based, 1 day from home, some travel to customer sites Monday to Thursday 8am - 4:20pm, finish at 3:20pm on Friday The Person: Service/Maintenance/Applications Engineer or similar Able to read and modify PLC code Looking for a primarily office-based role Reference Number: BBBH Engineer, Engineering, Mechanical, Manufacturing, Production, Industrial, Machinery, Production, Manufacture More ❯
will speak up (politely of course), but you do it because you care and because it’s the right thing to do. Overview We are looking for a skilled engineer with field repair experience to join us as the TechnicalSupportEngineer (Field Based) for all Home Entertainment products. LGEUK is an ever growing company in … for the ASC network. To review and rationalise small repairers. Liaise and work with WIP team colleagues daily in order to facilitate quick efficient job management. Be able to support when required other Service members with activities like job management, conference calls, shared knowledge etc Some technical understanding and ability is desirable but the role should not include … areas of the UK should be expected, so the candidate must hold a relatively clean driving license and be flexible in working hours and patterns. Skills, Education & Experience Skilled Engineer with over 5 years experience Good depth of knowledge of consumer electronics goods markets Familiar with Excel and Microsoft office Understand and analyse service data such as RTAT etc More ❯
will speak up (politely of course), but you do it because you care and because it’s the right thing to do. Overview We are looking for a skilled engineer with field repair experience to join us as the TechnicalSupportEngineer (Field Based) for all Home Entertainment products. LGEUK is an ever growing company in … for the ASC network. To review and rationalise small repairers. Liaise and work with WIP team colleagues daily in order to facilitate quick efficient job management. Be able to support when required other Service members with activities like job management, conference calls, shared knowledge etc Some technical understanding and ability is desirable but the role should not include … areas of the UK should be expected, so the candidate must hold a relatively clean driving license and be flexible in working hours and patterns. Skills, Education & Experience Skilled Engineer with over 5 years experience Good depth of knowledge of consumer electronics goods markets Familiar with Excel and Microsoft office Understand and analyse service data such as RTAT etc More ❯
Technical Helpdesk Engineer - Heating & Plumbing Sector Location: UK & Ireland Support We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing , or boiler systems who thrives in More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Operations Resources Limited
IT Managed Services 3rd Line Service Desk Engineer Location: Cardiff, United Kingdom Location: Hybrid working Salary: to £35000 Hours: 40hrs per week, which will include a rota. Job Summary: The Third Line Service Desk Engineer will be responsible for providing advanced technicalsupport, managing the infrastructure and security requirements of the client. This role involves handling … supports. Working alongside an extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted services. Maintain patching schedules for VMs … standards. Monitor usage & availability via the My clients monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. Maintain patching schedules and configuration More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Henderson Scott
About Us Our client is a technology services provider specialising in modern cloud and IT solutions. They support businesses of all sizes, from start-ups to established enterprises, helping them scale securely and efficiently. By tailoring services to each organisation's needs, they focus on delivering flexibility, resilience, and high-quality support to keep systems running smoothly. Role … Overview We're looking for someone to join the helpdesk team as a first line support for customers. You'll handle technical queries raised by phone or email, take ownership of tickets, and make sure issues are resolved within agreed timescales. You'll also support users onsite or remotely, contribute to projects, and keep customers updated throughout. … Key Responsibilities Act as first point of contact for technicalsupport requests Log, manage, and resolve incidents in line with SLAs Troubleshoot hardware, software, and network issues Provide onsite and remote user support Assist with project work and system implementations Monitor performance, backups, and cyber security alerts Support and administer Microsoft 365 services Contribute to process More ❯
Basingstoke, England, United Kingdom Hybrid / WFH Options
Hotality IT Solutions Ltd
Who we are looking for? We are recruiting for 2nd-Line IT SupportEngineer, based at our Basingstoke head office. What is the job role? Your duties would include a mixture of: Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures. Scheduled visits - undertake on-site visits to … including England bank holidays. We don’t have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on … call rota that is shared with other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the More ❯
southampton, south east england, united kingdom Hybrid / WFH Options
Hotality IT Solutions Ltd
Who we are looking for? We are recruiting for 2nd-Line IT SupportEngineer, based at our Basingstoke head office. What is the job role? Your duties would include a mixture of: Support – to take support calls from our customers in accordance with the prevailing escalation and resolution procedures. Scheduled visits - undertake on-site visits to … including England bank holidays. We don’t have the usual 'us' and 'them' culture because our engineers get involved in every area of IT, so sometimes a 3rd Line engineer is on the Support Desk whilst a 2nd Line engineer is out doing a project or a site visit and vice-versa. You would join the on … call rota that is shared with other engineers, escalating to a 3rd-Line engineer if needs be, and the existing out of hours engineers can't fix the issue. You must hold a valid UK driving license since travel could be required to our customers. If you have previous experience of providing IT support and services to the More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Lucera Financial Infrastructures
and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs. Role Lucera Financial Infrastructures is hiring a Level 2 Application SupportEngineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some of the top names in … financial services. We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with … A passion for technology, with an ability and desire to pick up new technologies Experience of first and second level support, and client onboarding Understanding of support processes, and ability to react and adapt to changing circumstances Strong skills in Unix/Linux based environments Experience with Financial Services, in particular concepts of Market Data and Order Entry More ❯
newtownabbey, antrim, united kingdom Hybrid / WFH Options
Lucera Financial Infrastructures
and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs. Role Lucera Financial Infrastructures is hiring a Level 2 Application SupportEngineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some of the top names in … financial services. We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with … A passion for technology, with an ability and desire to pick up new technologies Experience of first and second level support, and client onboarding Understanding of support processes, and ability to react and adapt to changing circumstances Strong skills in Unix/Linux based environments Experience with Financial Services, in particular concepts of Market Data and Order Entry More ❯
lisburn, antrim, united kingdom Hybrid / WFH Options
Lucera Financial Infrastructures
and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs. Role Lucera Financial Infrastructures is hiring a Level 2 Application SupportEngineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some of the top names in … financial services. We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with … A passion for technology, with an ability and desire to pick up new technologies Experience of first and second level support, and client onboarding Understanding of support processes, and ability to react and adapt to changing circumstances Strong skills in Unix/Linux based environments Experience with Financial Services, in particular concepts of Market Data and Order Entry More ❯
Job Role: Executive/Sr. Executive Location: London, UK Duration: 6+ Months Contract(rolling contract) Work Mode: Onsite Role Purpose The purpose of the role is to provide effective technicalsupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities Support process by managing transactions as per required … and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of More ❯
processes, reduce costs, and solve inefficiencies in a fragmented industry. Backed by top investors, it is building a high-impact team to drive long-term industry transformation. Role - Network SupportEngineer Location - London, UK Required Tech Stack - Routing, Switching, Wireless, Network Design & Deployment, Layer 1–4 Troubleshooting, Infrastructure as Code, API Automation, Customer-Facing Networking Compensation - £78K - £133K … +Equity (Competitive) YOE - 3+ years of experience in a network engineering role, not general IT support Benefits - Perks include free meals, flexible time off, wellness memberships, parental leave, and regular team events. Roles & Responsibilities: Troubleshoot and resolve network issues across all layers (Layer 1–4) Manage and support remote customer networks Configure and maintain Routing, Switching, and Wireless … and escalate product bugs Create feature requests based on customer feedback Use Infrastructure as Code and API automation for network tasks Share expertise and mentor team members to build technical depth Requirements for the role : 3+ years of hands-on network engineering experience in fast-paced, customer-facing environments Strong expertise in Routing, Switching, and Wireless Networks across diverse More ❯
Provide IT solutions expertise and customer service in support of the company's clients. Role Duties and key responsibilities: Windows 11 Desktop Operating Systems. Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory. Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment. Install, configure and maintain clients’ servers and … resolve issues with workstations, operating systems and network infrastructures. Helpdesk: Provide accurate and creative solutions to client problems to ensure user productivity. Assist in the resolution of user and support issues of the Company’s. Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s … standards. Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers. Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required. Complete documentation of all systems processes and related system More ❯
at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness More ❯
at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness More ❯
at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License : Clean record required Schedule Flexibility : Willingness More ❯