44 Ticket Management Jobs

pattern of 4 days on 4 days off and a mix of nights and days** What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular more »

issues (Standard and Non-Standard) familiarity with Dell and Microsoft products with experience in component replacement Excellent communication skills (verbal and written) Excellent Time management and Organisational skills. A good theoretical and practical approach to diagnosing problems. Ability to work independently and in a small team on a wide … range of products. Experience with ticket management such as Service Now Must have experience in VIP Support Must be able to demonstrate a logical approach to fault finding Good all-round understanding of hardware maintenance/break-fix This contract has been deemed an inside IR35 role, therefore more »

technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting … blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac … operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends more »

user and system test plans Key Responsibilities: Collect, understand, and transmit the business requirements following the MoSCoW methodology for the project or the Demand Management (DM), and translate these into functional specifications and detailed test plans. Act as the interface between the business, internal Development Team and third parties … Understand the business process and the impact of change on each of the areas. Skills & Attributes: Good communication skills Skills in TFS or Jira Ticket Management Ability to liaise and influence all levels of management, and work with other departments. Agile methodologies Ability to make an informed more »

multiple 1st Line Support Engineers to join the team. Responsibilities: Provide assistance to users through phone, in-person interactions, email, or by utilising a ticket management system. Offer support for computers, laptops, tablets, switches, smartphones, and various applications. Elevate issues to the appropriate support team as necessary. Conduct more »

infrastructure & connectivity in place to trade efficiently. Managing the investigation, tendering and negotiation of key operational systems upgrades such as Financial, POS/Inventory Management and HR systems (amongst other software’s) to ensure we are using the best-in-class software that enables the business to be agile … implementations. Essential requirements – Skills, Qualifications & Experience Multi-site retail business experience including exposure and implementation of software tools such as: Finance software. EPOS Inventory management software. Data warehousing, reporting and visualisation. Web front end – Shopify CRM tools Ticket Management (ITSM) Pricing tools – Not essential Experience project managing more »

Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management … end to end business flow synthetic monitoring/automated regression tests to allow early visibility of production problems. o Working with Atlassian Jira Service Management/Opsgenie/StatusPage to enhance and improve ticket handling, alerting automation and dashboards to provide MI. more »

advice to senior leaders by communicating recommendations to improve processes and working practices What We Want From You: experience in customer/Client relationship management Confident multi-tasking and handling varied duties A natural problem-solving mentality Takes responsibility and initiative for actions with the ability to work independently … guidance Highly self-disciplined Solid understanding of how IT systems work and being quick to operate them Familiar with the digital workflow and technical ticket management system (i.e ServiceNow) Making recommendations to improve processes and working practices Ability to clearly converse through written, verbal, and visual communication Fluency … in Spanish is a plus Undergraduate degree Knowledge in network management and entry level CISCO CCNA certificate is a plus Please Note: The ideal candidate will work 5 days a week, including 4 weekdays and 1 weekend day. Working hours: Weekends: 1 Day - business hours; Weekdays: 1 Day - business more »

Employee Administration To provide first/second line technical support for all incidents, service requests, tasks and change requests. Procurement of stocked items. Asset management & Ticket management. Provide and maintain a high degree of customer service for all support queries. Support NCC Group both remotely and on-site more »

to provide support to Linux based systems within a production based environment ensuring problems are identified and resolved. You will also be responsible for ticket management, basic maintenance, supporting customers and escalating where required. The ideal candidate will ideally be of graduate level in ideally Computer Science, Information more »

with A/V supporting technologies (eg, touchscreens, video distribution systems, media players and software). Strong working knowledge of industry-standard processes for ticket management and service delivery (Service Now). Good listening, communication, and documentation skills. Able to partner with and advise internal stakeholders. Research-oriented more »

computing platforms, in a customer facing, professional and courteous manner. * Ensuring adherence to company processes and SLAs/OLAs. * Responsible for own queue and ticket management. * Lead in the development of good customer service practices * Keeping abreast of current IT and solution trends, technologies, system information, problems, changes and …/2019/2023, MAC OS operating systems, FSMO roles, Active Directory, Virtual Infrastructure technologies - Hyper V, VMWare, Exchange. MDM systems (Mobile Device Management), WLAN * Basic understanding of various backup technologies, Firewall exposure - SonicWALL, WatchGuard, Cisco, LAN - Cisco, Dell * Have a Passionate, Proactive and Dynamic approach to your work. more »

Are you a seasoned professional in Warehouse Management Systems (WMS), with expertise in Manhattan and strong leadership skills? We have an exciting opportunity for you! Role Overview: As the WMS Manhattan Lead/Manager, you will serve as the primary point of contact between our client and our offshore … team in India. This pivotal role requires effective management of the offshore support function while ensuring seamless communication and coordination with our valued customer. Your responsibilities will include ticket management, stakeholder engagement, and overall project oversight. Key Requirements: Extensive experience with WMS Manhattan, demonstrating strong technical proficiency. … Proven ability to manage offshore support teams effectively. Exceptional stakeholder management skills, with the ability to communicate fluently in Spanish. Immediate availability to start this exciting opportunity. Flexibility to work onsite in Barcelona for 4 days per week. Contract Details: Duration: Initial 6-month contract, with potential for extensions more »

authentication mechanisms and security features Strong Understanding of TCP/IP and associated network protocols; dns, dhcp, ntp, snmp, radius, eap, ssh, tls Deployment, Management and Troubleshooting experience of multi-vendor, multi-protocol, high-availability environments including Fortinet and Cisco VPN and IPSec configuration and troubleshooting expertise. Experience of … working with Network Operation Tooling including SIEM systems, ticket management and change control systems Excellent communication and interpersonal skills Diagnostics Mindset - familiarity with network traffic analysis tools Extra Kudos If You Have Practical experience with Netbox or other inventory management systems Practical experience with Golang Google Cloud more »

support with local companies Extract user request data using SQL Review and improve existing system and processes. Allocate tickets effectively among the IT PIC (Ticket Management System) Implement and disseminate the HQ policies Training the End-User on the System Manage Local User Accounts Line management of more »

clear functional and business specifications in Jira and Confluence. Skills & experience: Essential - Technical and functional experience in eCommerce systems and retail, including product information, management, order management, payment processing, content management, and front-end UI. Experience in the delivery of (hybrid) Agile methodology & Jira (user story, ticket more »

You will also provide desktop support and maintenance of over 400 printers, which includes troubleshooting issues, providing software and hardware maintenance. Other tasks include: Ticket Management. Active Directory including password resets Deployments and configurations Network patching. Asset Management (including monthly fleet and stock audits.) Essential skills & experience: Experience more »

You will also provide desktop support and maintenance of over 400 printers, which includes troubleshooting issues, providing software and hardware maintenance. Other tasks include: Ticket Management. Speaking with suppliers to get pricing Checking user requirements before creating a quote Active Directory including password resets Deployments and configurations Network patching … Asset Management (including monthly fleet and stock audits.) Essential skills & experience: Experience supporting desktop and printer hardware Active Directory experience Active SC Clearance Breakfix experience on laptops and desktops If the Breakfix Engineer - SC role is of interest please apply now more »

but not essential! Responsibilities: Participate in 24/7 shift rotation. Ensure stable network services and manage major incidents. Conduct network monitoring, troubleshooting, and ticket management. Deploy and maintain network tools and systems. Provide support and incident management during network failures. Skills & Experience: Previous experience in IT network more »