Overview ZeroFox seeks an Intelligence Analyst to join the ZeroFox Services and Analysis Team. You will collect information to identify threats and generate intelligence products to assess risk in relevance to client needs. Intelligence activities can include researching current and emerging threats issues covering physical security, cyber security, geopolitical, reputation risk and compliance issues. The Intelligence Analyst will have … an investigative or analytical background and demonstrated exceptional analytic prowess in areas such as trendanalysis and pattern recognition, using independent critical thinking and judgment to act, lead, initiate and/or recommend next steps. Discretion, teamwork, and creativity are a must. Key Responsibilities Learn and employ ZeroFox patented technology to identify and analyze relevant information collected from … Support and/or lead recurring deliverables and touchpoints (ad hoc/daily/weekly/monthly/quarterly and/or annual): Security/Incident Alerts Intelligence Reports Trend and summary reports Strategic assessments and reviews Client briefings Support collection enhancement with ongoing and proactive collaboration with Collection Management and 24x7 support. Dedication and willingness to provide support More ❯
and team management; Regulatory compliance and quality assurance; Continuous improvement and process optimization; Effective communication and collaboration; Analytical and problem-solving; Risk management and preventive compliance; Data analytics and trendanalysis; Digital tools proficiency; Strong Business acumen. Qualifications & Experience 10+ years of management or team leadership experience in a QC/R&D analytical laboratory environment; Operational experience More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Norton Rose Fulbright LLP
to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trendanalysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these team members to discuss monthly More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group
/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting, and trend analysis. The role fosters a culture of trust, integrity, safety, and professional standards while ensuring operational excellence and customer satisfaction. What youll bring? Essential and desirable skills include leadership More ❯
IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service Analyst , providing direction, mentoring, and workload prioritisation. Lead vendor and MSP management , ensuring third-party partners deliver against contractual obligations, service … external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trendanalysis, and metrics for leadership review. Skills & Experience Proven experience in Service Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally More ❯
IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service Analyst , providing direction, mentoring, and workload prioritisation. Lead vendor and MSP management , ensuring third-party partners deliver against contractual obligations, service … external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trendanalysis, and metrics for leadership review. Skills & Experience Proven experience in Service Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally More ❯
IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service Analyst , providing direction, mentoring, and workload prioritisation. Lead vendor and MSP management , ensuring third-party partners deliver against contractual obligations, service … external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trendanalysis, and metrics for leadership review. Skills & Experience Proven experience in Service Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow - ideally More ❯
IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service Analyst , providing direction, mentoring, and workload prioritisation. Lead vendor and MSP management , ensuring third-party partners deliver against contractual obligations, service … external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trendanalysis, and metrics for leadership review. Skills & Experience Proven experience in Service Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally More ❯
IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service Analyst , providing direction, mentoring, and workload prioritisation. Lead vendor and MSP management , ensuring third-party partners deliver against contractual obligations, service … external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trendanalysis, and metrics for leadership review. Skills & Experience Proven experience in Service Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally More ❯
london (city of london), south east england, united kingdom
DVF Recruitment
IT processes (Incident, Problem, Change, Request, and CMDB). Oversee day-to-day Incident, Problem, and Major Incident Management , coordinating response and communication to stakeholders and ensuring root cause analysis and follow-up actions. Manage one FTC Service Analyst , providing direction, mentoring, and workload prioritisation. Lead vendor and MSP management , ensuring third-party partners deliver against contractual obligations, service … external suppliers to ensure clear communication and service alignment. Maintain and mature ITIL processes , driving continual improvement in service performance, efficiency, and user experience. Produce regular service performance reports , trendanalysis, and metrics for leadership review. Skills & Experience Proven experience in Service Management within a professional services, legal, or corporate environment. Strong hands-on experience with ServiceNow — ideally More ❯
incident manager who will be responsible for the end-to-end management and co-ordination of major/high severity incidents. The role will drive post-incident reviews and trendanalysis, ensuring robust root cause identification and implementation of permanent fixes to avoid recurrence. The role will also support identification of lessons learned from both incidents and scenario … facilitator - able to bring clarity in the heat of an incident, challenge constructively, and influence senior stakeholders You take a structured, analytical approach to problem-solving - using root cause analysis to turn issues into lasting improvements You're adaptable and thrive in a fast-moving, complex environment - balancing structure and control with flexibility and good judgement You're proactive More ❯
Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trendanalysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas More ❯
Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trendanalysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas More ❯
Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trendanalysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas More ❯
sheffield, south yorkshire, yorkshire and the humber, united kingdom
Fruition Group
Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trendanalysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas More ❯
Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trendanalysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas More ❯
Responsibilities Lead, coach, and manage first and second line IT support teams, ensuring optimal service delivery and customer satisfaction. Champion consistent proactiveness across the service function, driving continuous improvement (trendanalysis, ect). Oversee and continuously improve service desk operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas More ❯
problems to 3rd line support. To be fundamental in developing MJQ's working culture, its reputation, and values. To process regular reports from the ITSM Solution and Azure for trendanalysis and problem identification To provide training and support to 1st Line IT staff and end-users on the use of Microsoft products and IT best practices. PERSON More ❯
building relationships and running co-marketing programs Events management: Add the necessary support for events and conference planning, including sometimes participating with the team Insights & optimization: Conduct industry research, trendanalysis, and market segmentation to inform plans, and use data to measure and optimise results Why this position? This is a Marketing Manager position with the scope and More ❯
building relationships and running co-marketing programs Events management: Add the necessary support for events and conference planning, including sometimes participating with the team Insights & optimization: Conduct industry research, trendanalysis, and market segmentation to inform plans, and use data to measure and optimise results Why this position? This is a Marketing Manager position with the scope and More ❯
building relationships and running co-marketing programs Events management: Add the necessary support for events and conference planning, including sometimes participating with the team Insights & optimization: Conduct industry research, trendanalysis, and market segmentation to inform plans, and use data to measure and optimise results Why this position? This is a Marketing Manager position with the scope and More ❯
Proven experience in business development, sales, or a related commercial role. Strong background in the marine industry essential. Excellent communication, negotiation, and presentation skills. Strong understanding of market research, trendanalysis, and competitor intelligence. Ability to build and maintain professional relationships at all levels. Self-motivated and results-driven, with a proactive approach to new business generation. Proficient More ❯
building relationships and running co-marketing programs Events management: Add the necessary support for events and conference planning, including sometimes participating with the team Insights & optimization: Conduct industry research, trendanalysis, and market segmentation to inform plans, and use data to measure and optimise results Why this position? This is a Marketing Manager position with the scope and More ❯
building relationships and running co-marketing programs Events management: Add the necessary support for events and conference planning, including sometimes participating with the team Insights & optimization: Conduct industry research, trendanalysis, and market segmentation to inform plans, and use data to measure and optimise results Why this position? This is a Marketing Manager position with the scope and More ❯
discover great talent. About the role Our Product Management team is laser-focused on delivering great user experiences, grounded in a deep understanding of user needs through research, data analysis, and market insight. We believe the best products come from bold ideas, rapid experimentation, and a deep understanding of real human behaviours. We’re looking for an Innovation Product … that shape our future strategic direction and its product roadmap. What you’ll do Partner with the Director of Product/SLT to identify high-potential opportunities through research, trendanalysis and customer insights Design and run lean experiments to validate product-market fit, from concept to prototypes to pilot Collaborate with closely with design, engineering, and stakeholders More ❯