Service Manager Jobs

Services Manager
UK

The median Services Manager salary in the UK is £52,500 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 330 462 548
Rank change year-on-year +132 +86 -117
Permanent jobs requiring a Service Manager 871 607 1,017
As % of all permanent jobs advertised in the UK 0.83% 0.64% 0.60%
As % of the Job Titles category 0.87% 0.70% 0.63%
Number of salaries quoted 634 476 853
10th Percentile £35,000 £38,750 £40,625
25th Percentile £41,078 £46,250 £46,250
Median annual salary (50th Percentile) £52,500 £58,000 £55,000
Median % change year-on-year -9.48% +5.45% +4.76%
75th Percentile £64,375 £68,906 £68,750
90th Percentile £77,500 £80,000 £77,500
UK excluding London median annual salary £47,500 £55,000 £51,000
% change year-on-year -13.64% +7.84% +7.37%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,838 86,540 162,414
% of permanent jobs with a recognized job title 94.86% 91.29% 96.05%
Number of salaries quoted 70,991 55,953 84,888
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,676
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,238
% change year-on-year -6.54% +6.49% +5.76%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 2 June 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +170 818 £52,500 -12.50% 228
UK excluding London +73 585 £47,500 -13.64% 156
London +168 257 £66,500 +2.31% 80
Work from Home +31 226 £55,000 -8.33% 65
North of England +84 185 £47,500 -5.00% 42
South East +23 128 £47,500 -19.15% 40
Midlands +35 101 £53,635 +8.85% 34
South West +12 95 £46,958 -14.62% 14
Yorkshire +84 89 £52,500 -6.25% 14
North West +6 74 £46,783 -1.51% 24
West Midlands +19 65 £60,000 +18.17% 19
East of England -4 42 £49,000 -6.67% 19
East Midlands +1 34 £37,500 -11.81% 15
North East +5 22 £45,000 -10.00% 4
Scotland -61 21 £47,500 -5.00% 12
Wales +1 13 £32,500 -45.83% 1

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 508 (58.32%) Service Delivery
2 347 (39.84%) Social Skills
3 343 (39.38%) ITIL
4 257 (29.51%) Service Management
5 251 (28.82%) Microsoft
6 234 (26.87%) Finance
7 233 (26.75%) SLA
8 188 (21.58%) ITSM
9 184 (21.13%) Mentoring
10 150 (17.22%) ServiceNow
11 128 (14.70%) Customer Service
12 126 (14.47%) Performance Management
13 121 (13.89%) Contract Negotiation
14 119 (13.66%) Inclusion and Diversity
15 114 (13.09%) Law
16 113 (12.97%) SaaS
17 111 (12.74%) Problem-Solving
18 102 (11.71%) Degree
19 100 (11.48%) Incident Management
19 100 (11.48%) Microsoft 365
20 98 (11.25%) Stakeholder Management
21 95 (10.91%) Dell
21 95 (10.91%) Azure
22 88 (10.10%) Continuous Improvement
23 84 (9.64%) Project Management
24 74 (8.50%) Problem Management
25 73 (8.38%) Line Management
26 70 (8.04%) Cybersecurity
27 69 (7.92%) ITIL Certification
28 68 (7.81%) Agile

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (1.38%) Microsoft Exchange
2 11 (1.26%) SharePoint
3 9 (1.03%) Confluence
4 1 (0.11%) CMS
Applications
1 39 (4.48%) Microsoft Office
2 29 (3.33%) Microsoft Excel
3 15 (1.72%) Microsoft PowerPoint
4 1 (0.11%) Photoshop
Business Applications
1 7 (0.80%) Dynamics CRM
2 5 (0.57%) SAP ERP
3 2 (0.23%) iTrent
3 2 (0.23%) Raiser’s Edge
4 1 (0.11%) Oracle EBS
4 1 (0.11%) Oracle ERP
4 1 (0.11%) Remedy ITSM
4 1 (0.11%) SAP HR
4 1 (0.11%) SmartPlant
Cloud Services
1 113 (12.97%) SaaS
2 100 (11.48%) Microsoft 365
3 95 (10.91%) Azure
4 30 (3.44%) Cloud Computing
5 22 (2.53%) AWS
6 19 (2.18%) Power Platform
7 13 (1.49%) Entra ID
8 5 (0.57%) GCP
9 4 (0.46%) Mimecast
10 3 (0.34%) Amazon EC2
10 3 (0.34%) Amazon S3
10 3 (0.34%) AWS Lambda
10 3 (0.34%) MailChimp
10 3 (0.34%) Route 53
10 3 (0.34%) Serverless
10 3 (0.34%) WhatsApp
10 3 (0.34%) Zapier
11 2 (0.23%) Google Docs
11 2 (0.23%) Google Workspace
11 2 (0.23%) PaaS
Communications & Networking
1 24 (2.76%) WAN
2 19 (2.18%) LAN
3 13 (1.49%) Wi-Fi
4 12 (1.38%) Firewall
5 10 (1.15%) DHCP
5 10 (1.15%) DNS
6 7 (0.80%) Internet
6 7 (0.80%) Remote Desktop
7 5 (0.57%) SD-WAN
7 5 (0.57%) VPN
7 5 (0.57%) Wireless
8 4 (0.46%) Network Security
9 3 (0.34%) VoIP
9 3 (0.34%) WLAN
10 2 (0.23%) NAS
10 2 (0.23%) TCP/IP
10 2 (0.23%) VSAT
11 1 (0.11%) Cisco IOS
11 1 (0.11%) Ethernet
11 1 (0.11%) ISDN
Database & Business Intelligence
1 19 (2.18%) Power BI
2 14 (1.61%) SQL Server
3 8 (0.92%) Data Warehouse
4 6 (0.69%) SAP HANA
4 6 (0.69%) SQL Server Reporting Services
5 5 (0.57%) RDBMS
5 5 (0.57%) Relational Database
6 3 (0.34%) Amazon RDS
7 1 (0.11%) Oracle Reports
7 1 (0.11%) PowerPivot
Development Applications
1 12 (1.38%) JIRA
2 2 (0.23%) Bitbucket
2 2 (0.23%) GitLab
General
1 347 (39.84%) Social Skills
2 234 (26.87%) Finance
3 119 (13.66%) Inclusion and Diversity
4 114 (13.09%) Law
5 65 (7.46%) Analytical Skills
6 51 (5.86%) Presentation Skills
7 43 (4.94%) Retail
8 41 (4.71%) Public Sector
9 35 (4.02%) Banking
10 31 (3.56%) Influencing Skills
11 27 (3.10%) Telecoms
12 15 (1.72%) Spanish Language
13 14 (1.61%) Manufacturing
14 13 (1.49%) Legal
15 11 (1.26%) Organisational Skills
16 10 (1.15%) Advertising
16 10 (1.15%) Fire and Rescue
16 10 (1.15%) French Language
16 10 (1.15%) Marketing
17 9 (1.03%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (1.84%) EDI
2 7 (0.80%) Middleware
3 5 (0.57%) CSS
4 4 (0.46%) .NET
5 2 (0.23%) RESTful
6 1 (0.11%) Flash
6 1 (0.11%) HTML
Miscellaneous
1 28 (3.21%) Onboarding
2 23 (2.64%) Self-Motivation
3 17 (1.95%) Driving Licence
3 17 (1.95%) Management Information System
4 16 (1.84%) Virtual Team
5 10 (1.15%) Data Structures
5 10 (1.15%) NHS
5 10 (1.15%) PKI
6 8 (0.92%) Product Ownership
7 7 (0.80%) CMDB
8 6 (0.69%) Data Centre
9 5 (0.57%) Enterprise Software
9 5 (0.57%) Public Cloud
10 4 (0.46%) Cloud Native
10 4 (0.46%) Cyber Threat
10 4 (0.46%) PMI
10 4 (0.46%) Reinsurance
11 3 (0.34%) Cyber Kill Chain
11 3 (0.34%) Security Posture
11 3 (0.34%) Team-Oriented Environment
Operating Systems
1 61 (7.00%) Windows
2 18 (2.07%) Windows Server
3 6 (0.69%) Windows 10
4 4 (0.46%) Android
5 3 (0.34%) Linux
5 3 (0.34%) Mac OS
6 1 (0.11%) Apple iOS
6 1 (0.11%) VMS
6 1 (0.11%) Windows Server 2008
6 1 (0.11%) Windows Server 2016
Processes & Methodologies
1 508 (58.32%) Service Delivery
2 343 (39.38%) ITIL
3 257 (29.51%) Service Management
4 188 (21.58%) ITSM
5 184 (21.13%) Mentoring
6 128 (14.70%) Customer Service
7 126 (14.47%) Performance Management
8 121 (13.89%) Contract Negotiation
9 111 (12.74%) Problem-Solving
10 100 (11.48%) Incident Management
11 98 (11.25%) Stakeholder Management
12 88 (10.10%) Continuous Improvement
13 84 (9.64%) Project Management
14 74 (8.50%) Problem Management
15 73 (8.38%) Line Management
16 70 (8.04%) Cybersecurity
17 68 (7.81%) Agile
18 67 (7.69%) Change Management
19 63 (7.23%) Coaching
20 56 (6.43%) People Management
Programming Languages
1 10 (1.15%) C#
1 10 (1.15%) Java
1 10 (1.15%) SQL
2 8 (0.92%) Python
3 4 (0.46%) PowerShell
4 2 (0.23%) JavaScript
Qualifications
1 102 (11.71%) Degree
2 69 (7.92%) ITIL Certification
3 36 (4.13%) Security Cleared
4 21 (2.41%) Cisco Certification
5 20 (2.30%) Computer Science Degree
6 19 (2.18%) CCNP
7 18 (2.07%) CCNA
8 17 (1.95%) Azure Certification
9 13 (1.49%) DBS Check
10 12 (1.38%) APMP
11 11 (1.26%) Microsoft Certification
12 9 (1.03%) SC Cleared
13 5 (0.57%) A+ Certification
13 5 (0.57%) MCP
13 5 (0.57%) PMI Certification
14 4 (0.46%) ITIL Foundation Certificate
14 4 (0.46%) PMP
14 4 (0.46%) PRINCE2 Certification
15 3 (0.34%) MCSE
16 2 (0.23%) BC Cleared
Quality Assurance & Compliance
1 233 (26.75%) SLA
2 39 (4.48%) Cyber Essentials
3 31 (3.56%) ISO/IEC 27001
4 23 (2.64%) GDPR
5 21 (2.41%) Accessibility
6 15 (1.72%) PMO
7 12 (1.38%) QA
8 5 (0.57%) Data Quality
8 5 (0.57%) ISO 22301
8 5 (0.57%) NIST
9 3 (0.34%) Cyber Essentials PLUS
10 2 (0.23%) COBIT
10 2 (0.23%) PCI DSS
11 1 (0.11%) ISO 9001
11 1 (0.11%) ISO/IEC 20000
11 1 (0.11%) NEBOSH
11 1 (0.11%) NIST 800
11 1 (0.11%) SOC 2
System Software
1 31 (3.56%) Active Directory
2 11 (1.26%) IAG
3 5 (0.57%) VMware Infrastructure
4 3 (0.34%) Hyper-V
4 3 (0.34%) Virtual Servers
5 2 (0.23%) VMware Workstation
6 1 (0.11%) Virtual Machines
Systems Management
1 26 (2.99%) Microsoft Intune
2 5 (0.57%) Jamf Pro
3 4 (0.46%) Autotask
4 3 (0.34%) Terraform
5 2 (0.23%) SCCM
6 1 (0.11%) Ansible
6 1 (0.11%) WMI
Vendors
1 251 (28.82%) Microsoft
2 150 (17.22%) ServiceNow
3 95 (10.91%) Dell
4 28 (3.21%) Cisco
5 25 (2.87%) Salesforce
6 17 (1.95%) Apple
6 17 (1.95%) SAP
7 15 (1.72%) Fortinet
8 10 (1.15%) VMware
9 9 (1.03%) Oracle
10 8 (0.92%) Google
11 7 (0.80%) Remedy
12 5 (0.57%) Genesys
12 5 (0.57%) HubSpot
12 5 (0.57%) Meraki
13 4 (0.46%) Computacenter
13 4 (0.46%) ConnectWise
13 4 (0.46%) Qualys
13 4 (0.46%) Sophos
14 3 (0.34%) Citrix