IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 251 406 646
Rank change year-on-year +155 +240 -198
Permanent jobs requiring an IT Support Engineer 1,166 760 744
As % of all permanent jobs advertised in the UK 1.14% 0.78% 0.45%
As % of the Job Titles category 1.20% 0.85% 0.46%
Number of salaries quoted 1,078 566 678
10th Percentile £23,000 £25,500 £22,500
25th Percentile £25,625 £26,375 £26,250
Median annual salary (50th Percentile) £30,000 £32,500 £31,000
Median % change year-on-year -7.69% +4.84% +3.33%
75th Percentile £35,000 £37,000 £36,500
90th Percentile £42,650 £42,500 £45,000
UK excluding London median annual salary £29,500 £30,000 £30,000
% change year-on-year -1.67% - +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

IT Support Engineer
Job Vacancy Trend

Job postings that featured IT Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support Engineer in the UK

IT Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing IT Support Engineer.

Salary trend for IT Support Engineer in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 28 May 2024.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +156 1,074 £30,000 -7.69% 203
UK excluding London +141 1,046 £29,500 -1.67% 156
South East +136 278 £30,000 - 38
Work from Home +121 241 £32,500 - 38
North of England +82 213 £28,500 -5.00% 44
Midlands +83 185 £29,000 +5.45% 25
East of England +51 145 £29,500 -5.98% 17
South West +19 145 £30,000 -6.25% 24
West Midlands +71 109 £28,500 +3.64% 11
London +50 108 £34,000 -2.86% 49
North West +46 104 £27,000 -16.92% 22
East Midlands +17 71 £30,000 +9.09% 14
Yorkshire +59 69 £30,000 +9.09% 20
North East +25 40 £32,500 -3.34% 3
Wales +39 38 £27,500 -12.00% 2
Scotland -46 38 £27,500 - 6
Northern Ireland +19 4 £30,000 -11.11% 1

IT Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 736 (63.12%) Windows
2 695 (59.61%) Microsoft 365
3 630 (54.03%) Microsoft
4 556 (47.68%) Active Directory
5 423 (36.28%) Azure
6 401 (34.39%) Social Skills
7 350 (30.02%) Windows Server
8 277 (23.76%) Customer Service
9 275 (23.58%) Firewall
10 223 (19.13%) Microsoft Exchange
11 221 (18.95%) Windows 10
12 216 (18.52%) Problem-Solving
13 201 (17.24%) Microsoft Office
14 199 (17.07%) VMware
15 178 (15.27%) ITIL
16 166 (14.24%) Hyper-V
17 161 (13.81%) SharePoint
18 156 (13.38%) Entra ID
19 144 (12.35%) Microsoft Intune
20 141 (12.09%) VMware Infrastructure
21 117 (10.03%) DNS
22 116 (9.95%) Driving Licence
23 111 (9.52%) SQL
24 106 (9.09%) Wi-Fi
25 96 (8.23%) VPN
26 95 (8.15%) DHCP
26 95 (8.15%) SQL Server
26 95 (8.15%) Linux
27 93 (7.98%) Citrix
28 91 (7.80%) Degree

IT Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 223 (19.13%) Microsoft Exchange
2 161 (13.81%) SharePoint
3 17 (1.46%) Exchange Server 2013
4 12 (1.03%) Confluence
5 11 (0.94%) Exchange Server 2010
6 9 (0.77%) Exchange Server 2007
7 6 (0.51%) Exchange Server 2000
8 5 (0.43%) IIS
9 4 (0.34%) Jupyter
10 3 (0.26%) SAS
10 3 (0.26%) WordPress
11 2 (0.17%) Blackberry Enterprise Server
11 2 (0.17%) Exchange Server 2003
11 2 (0.17%) Skype for Business
12 1 (0.086%) Apache
12 1 (0.086%) CMS
12 1 (0.086%) Site Server
12 1 (0.086%) Tomcat
Applications
1 201 (17.24%) Microsoft Office
2 42 (3.60%) Microsoft Excel
3 6 (0.51%) Spreadsheet
4 4 (0.34%) Microsoft Project
5 3 (0.26%) SPSS
6 1 (0.086%) Microsoft PowerPoint
Business Applications
1 5 (0.43%) Sage X3
2 2 (0.17%) Oracle Receivables
3 1 (0.086%) Carpe Diem
3 1 (0.086%) Dynamics AX
3 1 (0.086%) Dynamics CRM
3 1 (0.086%) Elite 3E
Cloud Services
1 695 (59.61%) Microsoft 365
2 423 (36.28%) Azure
3 156 (13.38%) Entra ID
4 52 (4.46%) AWS
5 46 (3.95%) OneDrive
6 21 (1.80%) Google Workspace
7 19 (1.63%) Mimecast
8 9 (0.77%) Amazon EC2
9 6 (0.51%) Cloud Computing
9 6 (0.51%) Serverless
10 5 (0.43%) iTunes
10 5 (0.43%) Power Platform
11 4 (0.34%) IaaS
11 4 (0.34%) PaaS
11 4 (0.34%) SaaS
11 4 (0.34%) WhatsApp
12 3 (0.26%) Dropbox
12 3 (0.26%) Rubrik
13 2 (0.17%) Amazon S3
13 2 (0.17%) Microsoft Purview
Communications & Networking
1 275 (23.58%) Firewall
2 117 (10.03%) DNS
3 106 (9.09%) Wi-Fi
4 96 (8.23%) VPN
5 95 (8.15%) DHCP
6 85 (7.29%) Wireless
7 84 (7.20%) VoIP
8 72 (6.17%) TCP/IP
9 62 (5.32%) SAN
10 58 (4.97%) WAN
11 54 (4.63%) VLAN
12 49 (4.20%) LAN
13 35 (3.00%) Internet
14 28 (2.40%) Remote Desktop
15 19 (1.63%) NAS
16 18 (1.54%) Network Security
17 16 (1.37%) Unified Communications
18 12 (1.03%) SSL
19 11 (0.94%) Broadband
20 10 (0.86%) PBX
Database & Business Intelligence
1 95 (8.15%) SQL Server
2 35 (3.00%) Amazon RDS
3 17 (1.46%) MySQL
4 8 (0.69%) MariaDB
5 4 (0.34%) DB2
5 4 (0.34%) Metabase
6 3 (0.26%) Big Data
6 3 (0.26%) EDRMS
6 3 (0.26%) Oracle Database
6 3 (0.26%) Power BI
7 2 (0.17%) Crystal Reports
7 2 (0.17%) Oracle Reports
8 1 (0.086%) Electronic Patient Records
Development Applications
1 25 (2.14%) JIRA
2 4 (0.34%) Visual Studio Code
3 2 (0.17%) MSI
3 2 (0.17%) Visual Studio
4 1 (0.086%) Atlassian Bamboo
4 1 (0.086%) Bitbucket
4 1 (0.086%) Jenkins
General
1 401 (34.39%) Social Skills
2 75 (6.43%) Organisational Skills
3 56 (4.80%) Telecoms
4 51 (4.37%) Analytical Skills
5 50 (4.29%) Finance
6 47 (4.03%) Law
7 36 (3.09%) Inclusion and Diversity
8 29 (2.49%) Manufacturing
9 28 (2.40%) Retail
10 26 (2.23%) Legal
11 20 (1.72%) Documentation Skills
12 18 (1.54%) Games
13 14 (1.20%) Marketing
14 12 (1.03%) Banking
15 11 (0.94%) Back Office
16 9 (0.77%) Advertising
17 7 (0.60%) Public Sector
18 2 (0.17%) Electronics
18 2 (0.17%) Military
18 2 (0.17%) Publishing
Libraries, Frameworks & Software Standards
1 8 (0.69%) ADSI
1 8 (0.69%) LDAP
2 5 (0.43%) Kafka
3 4 (0.34%) Cocoa
4 3 (0.26%) LAMP
5 2 (0.17%) .NET
5 2 (0.17%) CSS
5 2 (0.17%) HTML
5 2 (0.17%) V-Ray
6 1 (0.086%) EDI
6 1 (0.086%) RESTEasy
6 1 (0.086%) SAML
Miscellaneous
1 116 (9.95%) Driving Licence
2 43 (3.69%) Self-Motivation
3 38 (3.26%) Replication
4 27 (2.32%) EPoS
5 26 (2.23%) Enterprise Storage
6 25 (2.14%) Management Information System
7 22 (1.89%) Fat Client
7 22 (1.89%) Thin Client
8 20 (1.72%) Data Centre
9 17 (1.46%) Onboarding
10 15 (1.29%) iPad
11 14 (1.20%) CCTV
12 13 (1.11%) Social Media
13 11 (0.94%) Video Conferencing
14 8 (0.69%) Client/Server
14 8 (0.69%) iPhone
15 7 (0.60%) Public Cloud
16 6 (0.51%) Apple TV
16 6 (0.51%) Life Science
17 5 (0.43%) Hybrid Cloud
Operating Systems
1 736 (63.12%) Windows
2 350 (30.02%) Windows Server
3 221 (18.95%) Windows 10
4 95 (8.15%) Linux
5 71 (6.09%) Mac OS
6 69 (5.92%) Windows Server 2016
7 57 (4.89%) Windows Server 2019
8 51 (4.37%) Windows Server 2012
9 49 (4.20%) Android
10 45 (3.86%) Apple iOS
11 29 (2.49%) Windows 7
12 21 (1.80%) Mac OS X
13 19 (1.63%) Windows Server 2008
14 13 (1.11%) Windows 8
15 11 (0.94%) Unix
16 7 (0.60%) CentOS
17 5 (0.43%) Windows Server 2003
18 4 (0.34%) Debian
19 3 (0.26%) Red Hat Enterprise Linux
19 3 (0.26%) VMS
Processes & Methodologies
1 277 (23.76%) Customer Service
2 216 (18.52%) Problem-Solving
3 178 (15.27%) ITIL
4 81 (6.95%) Cybersecurity
5 73 (6.26%) Infrastructure Engineering
6 54 (4.63%) Service Delivery
7 50 (4.29%) Project Delivery
8 46 (3.95%) Incident Management
9 38 (3.26%) Asset Management
9 38 (3.26%) Continuous Improvement
10 37 (3.17%) Agile
10 37 (3.17%) Remote Monitoring and Management
11 35 (3.00%) Change Management
11 35 (3.00%) Project Planning
12 34 (2.92%) Migration
13 32 (2.74%) Disaster Recovery
14 30 (2.57%) Customer Experience
14 30 (2.57%) Time Management
15 28 (2.40%) Service Management
16 22 (1.89%) B2B
Programming Languages
1 111 (9.52%) SQL
2 54 (4.63%) PowerShell
3 7 (0.60%) PHP
4 5 (0.43%) Java
4 5 (0.43%) Python
4 5 (0.43%) VB
5 4 (0.34%) Bash
6 1 (0.086%) Perl
Qualifications
1 91 (7.80%) Degree
2 85 (7.29%) Microsoft Certification
3 48 (4.12%) DBS Check
4 35 (3.00%) Cisco Certification
5 34 (2.92%) CCNA
6 32 (2.74%) Network+ Certification
7 22 (1.89%) Azure Certification
8 21 (1.80%) A+ Certification
9 20 (1.72%) MCSE
10 16 (1.37%) MCP
11 12 (1.03%) CompTIA Security+
12 11 (0.94%) Security Cleared
13 10 (0.86%) ITIL Certification
14 8 (0.69%) MCSA
15 7 (0.60%) ITIL Foundation Certificate
15 7 (0.60%) SC Cleared
16 6 (0.51%) DV Cleared
17 4 (0.34%) Computer Science Degree
18 2 (0.17%) CCNP
18 2 (0.17%) MCITP
Quality Assurance & Compliance
1 75 (6.43%) SLA
2 30 (2.57%) GDPR
3 14 (1.20%) Cyber Essentials
4 11 (0.94%) ISO/IEC 27001
5 2 (0.17%) NIST
6 1 (0.086%) Accessibility
6 1 (0.086%) Cyber Essentials PLUS
6 1 (0.086%) PCI DSS
System Software
1 556 (47.68%) Active Directory
2 166 (14.24%) Hyper-V
3 141 (12.09%) VMware Infrastructure
4 27 (2.32%) VMware ESXi
5 21 (1.80%) Virtual Desktop
6 12 (1.03%) vSphere
7 10 (0.86%) Virtual Machines
8 8 (0.69%) Docker
8 8 (0.69%) Terminal Services
9 6 (0.51%) Virtual Servers
10 4 (0.34%) Citrix Hypervisor
11 3 (0.26%) Firmware
12 2 (0.17%) pfSense
12 2 (0.17%) VMware Workstation
12 2 (0.17%) XenApp
13 1 (0.086%) Microsoft App-V
13 1 (0.086%) NFS
13 1 (0.086%) Terminal Server
13 1 (0.086%) Xen
Systems Management
1 144 (12.35%) Microsoft Intune
2 56 (4.80%) SCCM
3 13 (1.11%) Cisco CUCM
3 13 (1.11%) ServiceCenter
4 11 (0.94%) Jamf Pro
5 6 (0.51%) Kubernetes
5 6 (0.51%) Opsgenie
6 5 (0.43%) WSUS
7 4 (0.34%) Backup Exec
8 3 (0.26%) NetBackup
8 3 (0.26%) NetCrunch
9 2 (0.17%) Active Directory Federation Services
9 2 (0.17%) Grafana
9 2 (0.17%) Prometheus
9 2 (0.17%) Single Sign-On
9 2 (0.17%) vCenter Server
10 1 (0.086%) Ansible
10 1 (0.086%) Autotask
10 1 (0.086%) Failover Clustering
10 1 (0.086%) Progress Chef
Vendors
1 630 (54.03%) Microsoft
2 199 (17.07%) VMware
3 93 (7.98%) Citrix
4 80 (6.86%) Cisco
5 77 (6.60%) Apple
5 77 (6.60%) Veeam
6 51 (4.37%) Sophos
7 40 (3.43%) HP
8 30 (2.57%) Meraki
9 28 (2.40%) ConnectWise
10 27 (2.32%) Draytek
11 24 (2.06%) Google
12 23 (1.97%) Barracuda Networks
13 19 (1.63%) Aruba
14 16 (1.37%) Fortinet
14 16 (1.37%) Palo Alto
15 13 (1.11%) WatchGuard
16 12 (1.03%) Dell
16 12 (1.03%) Mitel
17 10 (0.86%) ServiceNow