Services Manager
UK

The median Services Manager salary in the UK is £52,500 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 339 464 533
Rank change year-on-year +125 +69 -106
Permanent jobs requiring a Service Manager 848 618 1,023
As % of all permanent jobs advertised in the UK 0.83% 0.63% 0.61%
As % of the Job Titles category 0.87% 0.69% 0.64%
Number of salaries quoted 616 487 862
10th Percentile £35,000 £39,349 £40,648
25th Percentile £41,250 £46,250 £46,250
Median annual salary (50th Percentile) £52,500 £60,000 £55,000
Median % change year-on-year -12.50% +9.09% +6.20%
75th Percentile £65,000 £70,000 £68,750
90th Percentile £77,500 £80,500 £77,500
UK excluding London median annual salary £48,000 £55,000 £52,500
% change year-on-year -12.73% +4.76% +10.53%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Manager.

Salary trend for Service Manager in the UK

Service Manager
Salary Histogram

Salary distribution for jobs citing Service Manager over the 6 months to 28 May 2024.

Salary histogram for Service Manager in the UK

Service Manager
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +141 801 £52,998 -11.67% 203
UK excluding London +83 559 £48,000 -12.73% 140
London +198 260 £68,000 +4.62% 71
Work from Home +40 224 £55,000 -8.33% 61
North of England +91 183 £47,500 -5.00% 32
South East +29 125 £48,750 -15.22% 43
Midlands +28 96 £53,635 +7.17% 33
South West +14 91 £50,000 -9.09% 8
Yorkshire +101 87 £52,500 -6.25% 12
North West +26 74 £46,783 -1.51% 16
West Midlands +30 61 £60,000 +16.50% 17
East of England -8 36 £49,000 -6.67% 20
East Midlands -2 33 £37,500 -11.81% 16
North East +10 22 £45,000 -10.00% 4
Scotland -52 19 £47,500 -5.00% 9
Wales -3 9 £35,000 -41.67% 2

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Manager in the job title.

1 493 (58.14%) Service Delivery
2 344 (40.57%) Social Skills
3 343 (40.45%) ITIL
4 260 (30.66%) Service Management
5 247 (29.13%) Microsoft
6 234 (27.59%) Finance
7 227 (26.77%) SLA
8 184 (21.70%) ITSM
9 183 (21.58%) Mentoring
10 151 (17.81%) ServiceNow
11 127 (14.98%) Customer Service
12 126 (14.86%) Performance Management
13 122 (14.39%) Contract Negotiation
14 119 (14.03%) Inclusion and Diversity
15 116 (13.68%) Law
16 114 (13.44%) SaaS
17 110 (12.97%) Problem-Solving
18 100 (11.79%) Degree
19 99 (11.67%) Incident Management
20 98 (11.56%) Microsoft 365
21 96 (11.32%) Stakeholder Management
22 95 (11.20%) Dell
23 91 (10.73%) Azure
24 89 (10.50%) Continuous Improvement
25 86 (10.14%) Project Management
26 75 (8.84%) Problem Management
27 73 (8.61%) Line Management
28 71 (8.37%) ITIL Certification
29 68 (8.02%) Agile
30 67 (7.90%) Cybersecurity

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (1.42%) Microsoft Exchange
2 10 (1.18%) SharePoint
3 9 (1.06%) Confluence
4 1 (0.12%) CMS
Applications
1 38 (4.48%) Microsoft Office
2 29 (3.42%) Microsoft Excel
3 15 (1.77%) Microsoft PowerPoint
4 1 (0.12%) Photoshop
Business Applications
1 6 (0.71%) Dynamics CRM
2 5 (0.59%) SAP ERP
3 2 (0.24%) iTrent
3 2 (0.24%) Raiser’s Edge
4 1 (0.12%) Oracle EBS
4 1 (0.12%) Oracle ERP
4 1 (0.12%) Remedy ITSM
4 1 (0.12%) SAP HR
4 1 (0.12%) SmartPlant
Cloud Services
1 114 (13.44%) SaaS
2 98 (11.56%) Microsoft 365
3 91 (10.73%) Azure
4 30 (3.54%) Cloud Computing
5 21 (2.48%) AWS
6 19 (2.24%) Power Platform
7 13 (1.53%) Entra ID
8 5 (0.59%) GCP
9 4 (0.47%) Mimecast
10 3 (0.35%) Amazon EC2
10 3 (0.35%) Amazon S3
10 3 (0.35%) AWS Lambda
10 3 (0.35%) MailChimp
10 3 (0.35%) Route 53
10 3 (0.35%) Serverless
10 3 (0.35%) WhatsApp
10 3 (0.35%) Zapier
11 2 (0.24%) Google Docs
11 2 (0.24%) Google Workspace
11 2 (0.24%) PaaS
Communications & Networking
1 22 (2.59%) WAN
2 17 (2.00%) LAN
3 12 (1.42%) Wi-Fi
4 11 (1.30%) Firewall
5 9 (1.06%) DHCP
5 9 (1.06%) DNS
6 7 (0.83%) Internet
6 7 (0.83%) Remote Desktop
7 5 (0.59%) SD-WAN
7 5 (0.59%) VPN
7 5 (0.59%) Wireless
8 4 (0.47%) Network Security
9 3 (0.35%) VoIP
9 3 (0.35%) WLAN
10 2 (0.24%) NAS
10 2 (0.24%) VSAT
11 1 (0.12%) Cisco IOS
11 1 (0.12%) Ethernet
11 1 (0.12%) ISDN
11 1 (0.12%) TCP/IP
Database & Business Intelligence
1 19 (2.24%) Power BI
2 14 (1.65%) SQL Server
3 8 (0.94%) Data Warehouse
4 6 (0.71%) SAP HANA
4 6 (0.71%) SQL Server Reporting Services
5 5 (0.59%) RDBMS
5 5 (0.59%) Relational Database
6 3 (0.35%) Amazon RDS
7 1 (0.12%) Oracle Reports
7 1 (0.12%) PowerPivot
Development Applications
1 12 (1.42%) JIRA
2 2 (0.24%) Bitbucket
2 2 (0.24%) GitLab
General
1 344 (40.57%) Social Skills
2 234 (27.59%) Finance
3 119 (14.03%) Inclusion and Diversity
4 116 (13.68%) Law
5 65 (7.67%) Analytical Skills
6 50 (5.90%) Presentation Skills
7 43 (5.07%) Retail
8 41 (4.83%) Public Sector
9 35 (4.13%) Banking
10 31 (3.66%) Influencing Skills
11 26 (3.07%) Telecoms
12 15 (1.77%) Legal
12 15 (1.77%) Spanish Language
13 14 (1.65%) Manufacturing
14 10 (1.18%) Advertising
14 10 (1.18%) Fire and Rescue
14 10 (1.18%) French Language
14 10 (1.18%) Marketing
14 10 (1.18%) Organisational Skills
14 10 (1.18%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (1.89%) EDI
2 8 (0.94%) Middleware
3 5 (0.59%) CSS
4 4 (0.47%) .NET
5 2 (0.24%) RESTful
6 1 (0.12%) Flash
6 1 (0.12%) HTML
Miscellaneous
1 27 (3.18%) Onboarding
2 24 (2.83%) Self-Motivation
3 17 (2.00%) Driving Licence
3 17 (2.00%) Management Information System
4 16 (1.89%) Virtual Team
5 10 (1.18%) Data Structures
6 9 (1.06%) NHS
6 9 (1.06%) PKI
7 8 (0.94%) Product Ownership
8 7 (0.83%) CMDB
9 6 (0.71%) Data Centre
10 5 (0.59%) Enterprise Software
10 5 (0.59%) Public Cloud
11 4 (0.47%) Cloud Native
11 4 (0.47%) Cyber Threat
11 4 (0.47%) PMI
11 4 (0.47%) Reinsurance
11 4 (0.47%) Team-Oriented Environment
12 3 (0.35%) Cyber Kill Chain
12 3 (0.35%) Security Posture
Operating Systems
1 60 (7.08%) Windows
2 17 (2.00%) Windows Server
3 6 (0.71%) Windows 10
4 4 (0.47%) Android
5 3 (0.35%) Linux
5 3 (0.35%) Mac OS
6 1 (0.12%) Apple iOS
6 1 (0.12%) Windows Server 2008
6 1 (0.12%) Windows Server 2016
Processes & Methodologies
1 493 (58.14%) Service Delivery
2 343 (40.45%) ITIL
3 260 (30.66%) Service Management
4 184 (21.70%) ITSM
5 183 (21.58%) Mentoring
6 127 (14.98%) Customer Service
7 126 (14.86%) Performance Management
8 122 (14.39%) Contract Negotiation
9 110 (12.97%) Problem-Solving
10 99 (11.67%) Incident Management
11 96 (11.32%) Stakeholder Management
12 89 (10.50%) Continuous Improvement
13 86 (10.14%) Project Management
14 75 (8.84%) Problem Management
15 73 (8.61%) Line Management
16 68 (8.02%) Agile
17 67 (7.90%) Cybersecurity
18 66 (7.78%) Change Management
19 63 (7.43%) Coaching
20 55 (6.49%) People Management
Programming Languages
1 10 (1.18%) C#
1 10 (1.18%) Java
2 9 (1.06%) SQL
3 8 (0.94%) Python
4 4 (0.47%) PowerShell
5 2 (0.24%) JavaScript
Qualifications
1 100 (11.79%) Degree
2 71 (8.37%) ITIL Certification
3 36 (4.25%) Security Cleared
4 21 (2.48%) Cisco Certification
5 20 (2.36%) Computer Science Degree
6 19 (2.24%) CCNP
7 18 (2.12%) CCNA
8 17 (2.00%) Azure Certification
9 12 (1.42%) DBS Check
10 11 (1.30%) APMP
10 11 (1.30%) Microsoft Certification
11 9 (1.06%) SC Cleared
12 5 (0.59%) A+ Certification
12 5 (0.59%) PMI Certification
13 4 (0.47%) ITIL Foundation Certificate
13 4 (0.47%) MCP
13 4 (0.47%) PMP
13 4 (0.47%) PRINCE2 Certification
14 3 (0.35%) MCSE
15 2 (0.24%) BC Cleared
Quality Assurance & Compliance
1 227 (26.77%) SLA
2 37 (4.36%) Cyber Essentials
3 30 (3.54%) ISO/IEC 27001
4 22 (2.59%) GDPR
5 21 (2.48%) Accessibility
6 14 (1.65%) PMO
7 11 (1.30%) QA
8 5 (0.59%) Data Quality
8 5 (0.59%) ISO 22301
8 5 (0.59%) NIST
9 3 (0.35%) Cyber Essentials PLUS
10 2 (0.24%) COBIT
11 1 (0.12%) ISO 9001
11 1 (0.12%) ISO/IEC 20000
11 1 (0.12%) NEBOSH
11 1 (0.12%) NIST 800
11 1 (0.12%) PCI DSS
11 1 (0.12%) SOC 2
System Software
1 30 (3.54%) Active Directory
2 11 (1.30%) IAG
3 5 (0.59%) VMware Infrastructure
4 3 (0.35%) Virtual Servers
5 2 (0.24%) Hyper-V
5 2 (0.24%) VMware Workstation
6 1 (0.12%) Virtual Machines
Systems Management
1 25 (2.95%) Microsoft Intune
2 5 (0.59%) Jamf Pro
3 4 (0.47%) Autotask
4 3 (0.35%) Terraform
5 2 (0.24%) SCCM
6 1 (0.12%) Ansible
6 1 (0.12%) WMI
Vendors
1 247 (29.13%) Microsoft
2 151 (17.81%) ServiceNow
3 95 (11.20%) Dell
4 28 (3.30%) Cisco
5 25 (2.95%) Salesforce
6 17 (2.00%) Apple
6 17 (2.00%) SAP
7 15 (1.77%) Fortinet
8 9 (1.06%) Oracle
8 9 (1.06%) VMware
9 8 (0.94%) Google
10 7 (0.83%) Remedy
11 5 (0.59%) Genesys
11 5 (0.59%) HubSpot
11 5 (0.59%) Meraki
12 4 (0.47%) Computacenter
12 4 (0.47%) ConnectWise
12 4 (0.47%) Qualys
12 4 (0.47%) Sophos
13 3 (0.35%) Citrix