The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 45 45 41
Rank change year-on-year
0 -4
Contract jobs requiring a 2nd Line Support 12 6 6
As % of all contract IT jobs located in Birmingham 1.91% 0.99% 1.19%
As % of the Job Titles category 2.10% 1.12% 1.27%
Number of daily rates quoted 2 2 0
Average daily rate
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of your Daily Rate
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£138 £225 -
Average daily rate % change year-on-year
-38.88% -
UK excluding London average daily rate £165 £150 £140
% change year-on-year
+10.00% +7.14%
Number of hourly rates quoted 6 3 3
Average hourly rate £13.00 £11.00 £14.00
Average hourly rate % change year-on-year
+18.18% -21.42%
UK excluding London average hourly rate £13.90 £14.50 £14.00
% change year-on-year
-4.13% +3.57%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Birmingham
Contract IT job ads with a match in the
Job Titles category
572 538 472
As % of all contract IT jobs located in Birmingham 90.94% 88.49% 93.84%
Number of daily rates quoted 363 302 209
Average daily rate £350 £325 £345
Average daily rate % change year-on-year
+7.69% -5.79%
90% offered a daily rate of more than £150 £208 £225
10% offered a daily rate of more than £475 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 30 28 36
Average hourly rate £16.00 £15.00 £15.50
Average hourly rate % change year-on-year
+6.66% -3.22%
90% offered a hourly rate of more than £11.00 £9.50 £11.50
10% offered a hourly rate of more than £27.50 £34.00 £30.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Daily Rate Trend in Birmingham

2nd Line Support
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Hourly Rate Trend in Birmingham

2nd Line Support
Hourly Rate Histogram in Birmingham

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the Birmingham region over the 3 months to 24 December 2014.

2nd Line Support Hourly Rate Histogram in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 24 December 2014, IT contractor jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 17 (77.27%) Windows
2 12 (54.55%) Windows XP
3 10 (45.45%) Active Directory
4 9 (40.91%) Microsoft
4 9 (40.91%) Windows Server 2008
5 6 (27.27%) MS Exchange
5 6 (27.27%) MS Office
6 5 (22.73%) SQL Server
6 5 (22.73%) SQL Server 2008
6 5 (22.73%) Windows 7
6 5 (22.73%) Exchange Server 2010
6 5 (22.73%) Windows 8
7 4 (18.18%) ITIL
7 4 (18.18%) VoIP
8 3 (13.64%) SLA
8 3 (13.64%) Microsoft Certification
8 3 (13.64%) HP
8 3 (13.64%) Blackberry
8 3 (13.64%) SCCM
8 3 (13.64%) Video Conferencing
8 3 (13.64%) Change Management
9 2 (9.09%) Incident Management
9 2 (9.09%) Legal
9 2 (9.09%) VMware
9 2 (9.09%) DNS
9 2 (9.09%) Lotus
9 2 (9.09%) Windows Server 2003
9 2 (9.09%) Citrix
9 2 (9.09%) Cisco
9 2 (9.09%) DHCP

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (27.27%) MS Exchange
2 5 (22.73%) Exchange Server 2010
3 2 (9.09%) IBM Notes
Applications
1 6 (27.27%) MS Office
2 1 (4.55%) MS Excel
Communications & Networking
1 4 (18.18%) VoIP
2 2 (9.09%) DHCP
2 2 (9.09%) DNS
3 1 (4.55%) Firewall
3 1 (4.55%) VLAN
3 1 (4.55%) NetScaler
3 1 (4.55%) TCP/IP
3 1 (4.55%) WAN
3 1 (4.55%) LAN
Database & Business Intelligence
1 5 (22.73%) SQL Server
1 5 (22.73%) SQL Server 2008
General
1 2 (9.09%) Legal
2 1 (4.55%) Marketing
2 1 (4.55%) Back Office
2 1 (4.55%) Telecoms
Miscellaneous
1 3 (13.64%) Blackberry
1 3 (13.64%) Video Conferencing
2 1 (4.55%) Mobile App
2 1 (4.55%) Analytical Skills
2 1 (4.55%) Management Information System
2 1 (4.55%) Smartphone
Operating Systems
1 17 (77.27%) Windows
2 12 (54.55%) Windows XP
3 9 (40.91%) Windows Server 2008
4 5 (22.73%) Windows 7
4 5 (22.73%) Windows 8
5 2 (9.09%) Windows Server 2012
5 2 (9.09%) Windows Server 2003
5 2 (9.09%) Linux
5 2 (9.09%) UNIX
6 1 (4.55%) Windows 2000
Processes & Methodologies
1 4 (18.18%) ITIL
2 3 (13.64%) Change Management
3 2 (9.09%) Incident Management
4 1 (4.55%) ITIL V3
4 1 (4.55%) Continuous Improvement
4 1 (4.55%) Infrastructure Management
4 1 (4.55%) Line Management
4 1 (4.55%) Configuration Management
4 1 (4.55%) Project Management
4 1 (4.55%) Service Management
4 1 (4.55%) Asset Management
4 1 (4.55%) Data Analysis
Programming Languages
1 2 (9.09%) SQL
Qualifications
1 3 (13.64%) Microsoft Certification
2 1 (4.55%) SC Cleared
2 1 (4.55%) DV Cleared
2 1 (4.55%) Security Cleared
2 1 (4.55%) MCSE
2 1 (4.55%) CCNP
2 1 (4.55%) CCNA
2 1 (4.55%) Cisco Certification
Quality Assurance & Compliance
1 3 (13.64%) SLA
System Software
1 10 (45.45%) Active Directory
2 1 (4.55%) VMware Infrastructure
2 1 (4.55%) Hyper-V
2 1 (4.55%) XenApp
2 1 (4.55%) XenDesktop
2 1 (4.55%) vSphere
Systems Management
1 3 (13.64%) SCCM
2 1 (4.55%) NetBackup
Vendors
1 9 (40.91%) Microsoft
2 3 (13.64%) HP
3 2 (9.09%) Citrix
3 2 (9.09%) Lotus
3 2 (9.09%) VMware
3 2 (9.09%) Cisco
4 1 (4.55%) AppSense
4 1 (4.55%) Symantec
4 1 (4.55%) Nokia