The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 51 40 50
Rank change year-on-year
-11 +10
Contract jobs requiring a 2nd Line Support 6 15 5
As % of all contract IT jobs located in Birmingham 0.88% 2.48% 0.87%
As % of the Job Titles category 0.94% 2.70% 0.98%
Number of daily rates quoted 5 2 0
Average daily rate £175 £224 -
Average daily rate % change year-on-year
-21.78% -
UK excluding London average daily rate £160 £165 £140
% change year-on-year
-3.03% +17.85%
Number of hourly rates quoted 0 9 3
Average hourly rate - £13.00 £11.50
Average hourly rate % change year-on-year
- +13.04%
UK excluding London average hourly rate £16.00 £14.50 £15.09
% change year-on-year
+10.34% -3.90%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Birmingham
Contract IT job ads with a match in the
Job Titles category
637 556 508
As % of all contract IT jobs located in Birmingham 93.95% 91.90% 88.81%
Number of daily rates quoted 398 339 301
Average daily rate £363 £355 £325
Average daily rate % change year-on-year
+2.11% +9.23%
90% offered a daily rate of more than £235 £220 £180
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 27 30 22
Average hourly rate £12.95 £13.00 £14.50
Average hourly rate % change year-on-year
-0.38% -10.34%
90% offered a hourly rate of more than £10.73 £10.95 £9.50
10% offered a hourly rate of more than £40.00 £22.60 £17.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Daily Rate Trend in Birmingham

2nd Line Support
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Hourly Rate Trend in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 11 February 2016, IT contractor jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 15 (78.95%) Windows
2 9 (47.37%) Windows XP
2 9 (47.37%) Microsoft
2 9 (47.37%) Windows 7
3 8 (42.11%) Active Directory
3 8 (42.11%) Citrix
4 7 (36.84%) Remote Desktop
4 7 (36.84%) SCCM
5 5 (26.32%) SC Cleared
5 5 (26.32%) Security Cleared
6 4 (21.05%) Incident Management
6 4 (21.05%) Sophos
6 4 (21.05%) Migration
6 4 (21.05%) Microsoft Certification
6 4 (21.05%) Dell
6 4 (21.05%) Root Cause Analysis
7 3 (15.79%) Office 365
7 3 (15.79%) Service Management
7 3 (15.79%) Windows Server 2008
7 3 (15.79%) German Language
8 2 (10.53%) LANDesk
8 2 (10.53%) Facilities Management
8 2 (10.53%) IP Telephony
8 2 (10.53%) VMware
8 2 (10.53%) Microsoft App-V
8 2 (10.53%) ITIL
8 2 (10.53%) Windows Server 2003
8 2 (10.53%) VPN
8 2 (10.53%) DNS
8 2 (10.53%) SLA

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 11 February 2016, IT contractor jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.26%) Exchange Server 2003
1 1 (5.26%) Exchange Server 2007
1 1 (5.26%) MS Exchange
1 1 (5.26%) SharePoint
Applications
1 2 (10.53%) MS Excel
2 1 (5.26%) MS Office
Cloud Services
1 3 (15.79%) Office 365
Communications & Networking
1 7 (36.84%) Remote Desktop
2 2 (10.53%) DNS
2 2 (10.53%) IP Telephony
2 2 (10.53%) VPN
3 1 (5.26%) Firewall
3 1 (5.26%) Junos
3 1 (5.26%) Wireless
General
1 3 (15.79%) German Language
Miscellaneous
1 1 (5.26%) Analytical Skills
1 1 (5.26%) Blackberry
1 1 (5.26%) Fat Client
1 1 (5.26%) Mobile App
1 1 (5.26%) SecurID
1 1 (5.26%) Thin Client
Operating Systems
1 15 (78.95%) Windows
2 9 (47.37%) Windows 7
2 9 (47.37%) Windows XP
3 3 (15.79%) Windows Server 2008
4 2 (10.53%) Windows Server
4 2 (10.53%) Windows Server 2003
5 1 (5.26%) Mac OS X
5 1 (5.26%) Windows 10
Processes & Methodologies
1 4 (21.05%) Incident Management
1 4 (21.05%) Migration
1 4 (21.05%) Root Cause Analysis
2 3 (15.79%) Service Management
3 2 (10.53%) Facilities Management
3 2 (10.53%) ITIL
4 1 (5.26%) Change Management
4 1 (5.26%) Coaching
4 1 (5.26%) ITIL V3
4 1 (5.26%) ITSM
4 1 (5.26%) Performance Management
4 1 (5.26%) Problem Management
4 1 (5.26%) Service Delivery
4 1 (5.26%) Ticket Management
4 1 (5.26%) Workflow
Programming Languages
1 1 (5.26%) C
Qualifications
1 5 (26.32%) SC Cleared
1 5 (26.32%) Security Cleared
2 4 (21.05%) Microsoft Certification
Quality Assurance & Compliance
1 2 (10.53%) SLA
System Software
1 8 (42.11%) Active Directory
2 2 (10.53%) Microsoft App-V
3 1 (5.26%) VMware Infrastructure
Systems Management
1 7 (36.84%) SCCM
Vendors
1 9 (47.37%) Microsoft
2 8 (42.11%) Citrix
3 4 (21.05%) Dell
3 4 (21.05%) Sophos
4 2 (10.53%) LANDesk
4 2 (10.53%) VMware
5 1 (5.26%) Adobe
5 1 (5.26%) Altiris
5 1 (5.26%) Juniper