The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Second Line Support
Rank 56 58 55
Rank change year-on-year
+2 -3
Contract jobs requiring a 2nd Line Support 9 9 7
As % of all contract IT jobs located in Birmingham 1.17% 1.11% 1.15%
As % of the Job Titles category 1.27% 1.19% 1.26%
Number of daily rates quoted 6 2 1
Average daily rate £175 £200 £240
Average daily rate % change year-on-year
-12.50% -16.66%
UK excluding London average daily rate £150 £150 £140
% change year-on-year
- +7.14%
Number of hourly rates quoted 1 1 5
Average hourly rate £18.50 £13.87 £11.00
Average hourly rate % change year-on-year
+33.38% +26.09%
UK excluding London average hourly rate £13.50 £14.50 £15.00
% change year-on-year
-6.89% -3.33%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Birmingham
Contract IT job ads with a match in the
Job Titles category
709 756 557
As % of all contract IT jobs located in Birmingham 92.44% 93.56% 91.61%
Number of daily rates quoted 474 513 327
Average daily rate £375 £350 £330
Average daily rate % change year-on-year
+7.14% +6.06%
90% offered a daily rate of more than £210 £213 £187
10% offered a daily rate of more than £500 £500 £463
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 21 24 25
Average hourly rate £18.23 £12.50 £16.00
Average hourly rate % change year-on-year
+45.80% -21.87%
90% offered a hourly rate of more than £10.73 £10.00 £10.50
10% offered a hourly rate of more than £40.00 £26.00 £26.75
UK excluding London average hourly rate £17.50 £16.70 £17.45
% change year-on-year
+4.79% -4.29%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Daily Rate Trend in Birmingham

2nd Line Support
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Hourly Rate Trend in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 28 April 2016, IT contractor jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 17 (89.47%) Windows
2 13 (68.42%) Active Directory
3 11 (57.89%) Windows 7
4 10 (52.63%) Microsoft
4 10 (52.63%) Citrix
5 9 (47.37%) SCCM
6 8 (42.11%) Sophos
6 8 (42.11%) Windows XP
7 6 (31.58%) Remote Desktop
8 5 (26.32%) Microsoft Certification
8 5 (26.32%) Dell
8 5 (26.32%) VPN
8 5 (26.32%) MS Office
8 5 (26.32%) SC Cleared
8 5 (26.32%) Security Cleared
8 5 (26.32%) Migration
8 5 (26.32%) Root Cause Analysis
9 4 (21.05%) Windows 8
9 4 (21.05%) Windows Server 2008
9 4 (21.05%) IBM Notes
9 4 (21.05%) Lotus
9 4 (21.05%) Service Management
10 3 (15.79%) Avaya
10 3 (15.79%) IBM Domino
10 3 (15.79%) TCP/IP
10 3 (15.79%) German Language
10 3 (15.79%) LANDesk
10 3 (15.79%) Windows Server 2012
10 3 (15.79%) Desktop Virtualisation
11 2 (10.53%) Microsoft App-V

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 28 April 2016, IT contractor jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (21.05%) IBM Notes
2 3 (15.79%) IBM Domino
3 1 (5.26%) Exchange Server 2003
3 1 (5.26%) Exchange Server 2007
3 1 (5.26%) MS Exchange
3 1 (5.26%) SharePoint
Applications
1 5 (26.32%) MS Office
2 1 (5.26%) MS Excel
2 1 (5.26%) MS PowerPoint
2 1 (5.26%) MS Project
2 1 (5.26%) MS Visio
Cloud Services
1 1 (5.26%) Office 365
Communications & Networking
1 6 (31.58%) Remote Desktop
2 5 (26.32%) VPN
3 3 (15.79%) TCP/IP
4 1 (5.26%) DNS
4 1 (5.26%) Firewall
4 1 (5.26%) IP Telephony
4 1 (5.26%) Junos
4 1 (5.26%) LAN
4 1 (5.26%) WAN
4 1 (5.26%) Wireless
General
1 3 (15.79%) German Language
2 2 (10.53%) Finance
3 1 (5.26%) Marketing
Miscellaneous
1 1 (5.26%) Analytical Skills
1 1 (5.26%) Blackberry
1 1 (5.26%) Health Informatics
1 1 (5.26%) Informatics
1 1 (5.26%) Mobile App
1 1 (5.26%) PDA
1 1 (5.26%) RSA SecurID
1 1 (5.26%) Smartphone
Operating Systems
1 17 (89.47%) Windows
2 11 (57.89%) Windows 7
3 8 (42.11%) Windows XP
4 4 (21.05%) Windows 8
4 4 (21.05%) Windows Server 2008
5 3 (15.79%) Windows Server 2012
6 1 (5.26%) Mac OS X
6 1 (5.26%) Windows 10
6 1 (5.26%) Windows Server
6 1 (5.26%) Windows Server 2003
Processes & Methodologies
1 5 (26.32%) Migration
1 5 (26.32%) Root Cause Analysis
2 4 (21.05%) Service Management
3 3 (15.79%) Desktop Virtualisation
4 2 (10.53%) Facilities Management
4 2 (10.53%) Incident Management
4 2 (10.53%) ITIL
5 1 (5.26%) Change Management
5 1 (5.26%) Coaching
5 1 (5.26%) ITIL V3
5 1 (5.26%) ITSM
5 1 (5.26%) Problem Management
5 1 (5.26%) Resource Management
5 1 (5.26%) Service Delivery
5 1 (5.26%) Software Deployment
5 1 (5.26%) Workflow
Qualifications
1 5 (26.32%) Microsoft Certification
1 5 (26.32%) SC Cleared
1 5 (26.32%) Security Cleared
Quality Assurance & Compliance
1 1 (5.26%) SLA
System Software
1 13 (68.42%) Active Directory
2 2 (10.53%) Microsoft App-V
Systems Management
1 9 (47.37%) SCCM
Vendors
1 10 (52.63%) Citrix
1 10 (52.63%) Microsoft
2 8 (42.11%) Sophos
3 5 (26.32%) Dell
4 4 (21.05%) Lotus
5 3 (15.79%) Avaya
5 3 (15.79%) LANDesk
6 1 (5.26%) Altiris