The statistics below represent IT jobs advertised across the Birmingham region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 5 May 2016 with a comparison to same period over 2 years.

3 months to
5 May 2016
Same period 2015 Same period 2014
Second Line Support
Rank 132 114 100
Rank change year-on-year
-18 -14
Permanent jobs requiring a 2nd Line Support 13 17 19
As % of all permanent IT jobs located in Birmingham 0.53% 0.93% 1.06%
As % of the Job Titles category 0.56% 0.96% 1.10%
Number of salaries quoted 13 12 19
Median salary £24,500 £24,375 £25,000
Median salary % change year-on-year
+0.51% -2.50%
90% offered a salary of more than £23,500 £22,050 £22,250
10% offered a salary of more than £32,400 £26,500 £25,700
UK excluding London median salary £25,500 £24,500 £24,375
% change year-on-year
+4.08% +0.51%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2311 1776 1728
As % of all permanent IT jobs located in Birmingham 95.10% 97.48% 96.43%
Number of salaries quoted 1731 1451 1503
Median salary £42,500 £40,000 £44,600
Median salary % change year-on-year
+6.25% -10.31%
90% offered a salary of more than £26,000 £25,000 £27,000
10% offered a salary of more than £62,500 £65,000 £67,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 5 May 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 26 (74.29%) Windows
2 16 (45.71%) Microsoft
3 11 (31.43%) Windows Server
4 9 (25.71%) Active Directory
4 9 (25.71%) TCP/IP
5 8 (22.86%) SLA
6 7 (20.00%) Linux
6 7 (20.00%) MS Excel
6 7 (20.00%) Unix
6 7 (20.00%) VMware
7 6 (17.14%) Telecoms
7 6 (17.14%) Finance
7 6 (17.14%) Windows Server 2003
7 6 (17.14%) MS Office
7 6 (17.14%) MS Exchange
7 6 (17.14%) VoIP
7 6 (17.14%) Windows 7
8 5 (14.29%) SQL Server
9 4 (11.43%) VMware Infrastructure
9 4 (11.43%) Windows Server 2012
9 4 (11.43%) Problem Management
9 4 (11.43%) SCCM
9 4 (11.43%) SQL
9 4 (11.43%) PBX
10 3 (8.57%) Cisco CUCM
10 3 (8.57%) Cisco
10 3 (8.57%) WAN
10 3 (8.57%) LAN
10 3 (8.57%) Apple
10 3 (8.57%) Automotive

2nd Line Support Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.14%) MS Exchange
2 3 (8.57%) Exchange Server 2000
3 2 (5.71%) Exchange Server 2010
3 2 (5.71%) Exchange Server 2013
3 2 (5.71%) GroupWise
3 2 (5.71%) Skype for Business
4 1 (2.86%) Exchange Server 2007
4 1 (2.86%) JBoss
4 1 (2.86%) WordPress
Applications
1 7 (20.00%) MS Excel
2 6 (17.14%) MS Office
Cloud Services
1 2 (5.71%) Office 365
2 1 (2.86%) Cloud Computing
2 1 (2.86%) SaaS
Communications & Networking
1 9 (25.71%) TCP/IP
2 6 (17.14%) VoIP
3 4 (11.43%) PBX
4 3 (8.57%) LAN
4 3 (8.57%) VLAN
4 3 (8.57%) WAN
5 2 (5.71%) Unified Communications
6 1 (2.86%) DHCP
6 1 (2.86%) DNS
6 1 (2.86%) Firewall
6 1 (2.86%) SAN
6 1 (2.86%) VPN
6 1 (2.86%) Wi-Fi
Database & Business Intelligence
1 5 (14.29%) SQL Server
General
1 6 (17.14%) Finance
1 6 (17.14%) Telecoms
2 3 (8.57%) Automotive
3 2 (5.71%) Financial Institution
4 1 (2.86%) Law
Libraries, Frameworks & Software Standards
1 2 (5.71%) .NET
1 2 (5.71%) XMPP
Miscellaneous
1 1 (2.86%) CMDB
1 1 (2.86%) Data Centre
1 1 (2.86%) Management Information System
1 1 (2.86%) Replication
1 1 (2.86%) User Experience
Operating Systems
1 26 (74.29%) Windows
2 11 (31.43%) Windows Server
3 7 (20.00%) Linux
3 7 (20.00%) Unix
4 6 (17.14%) Windows 7
4 6 (17.14%) Windows Server 2003
5 4 (11.43%) Windows Server 2012
6 3 (8.57%) Windows 2000 Server
6 3 (8.57%) Windows Server 2008
7 2 (5.71%) Windows 8
8 1 (2.86%) Android
8 1 (2.86%) Apple iOS
8 1 (2.86%) Windows 10
8 1 (2.86%) Windows XP
Processes & Methodologies
1 4 (11.43%) Problem Management
2 3 (8.57%) Logistics
3 2 (5.71%) Incident Management
3 2 (5.71%) Patch Management
3 2 (5.71%) Root Cause Analysis
4 1 (2.86%) Asset Management
4 1 (2.86%) Change Management
4 1 (2.86%) Configuration Management
4 1 (2.86%) Continuous Improvement
4 1 (2.86%) Disaster Recovery
4 1 (2.86%) ITIL
4 1 (2.86%) ITSM
4 1 (2.86%) Load Balancing
4 1 (2.86%) Mentoring
4 1 (2.86%) Migration
4 1 (2.86%) People Management
4 1 (2.86%) PRINCE
4 1 (2.86%) Service Delivery
4 1 (2.86%) Stakeholder Management
Programming Languages
1 4 (11.43%) SQL
Qualifications
1 2 (5.71%) MCSE
1 2 (5.71%) Microsoft Certification
2 1 (2.86%) DBS Check
2 1 (2.86%) Degree
2 1 (2.86%) MCP
2 1 (2.86%) MCSA
2 1 (2.86%) SC Cleared
2 1 (2.86%) Security Cleared
Quality Assurance & Compliance
1 8 (22.86%) SLA
System Software
1 9 (25.71%) Active Directory
2 4 (11.43%) VMware Infrastructure
3 1 (2.86%) BitLocker
3 1 (2.86%) Firmware
3 1 (2.86%) Hyper-V
3 1 (2.86%) vSphere
Systems Management
1 4 (11.43%) SCCM
2 3 (8.57%) Cisco CUCM
3 1 (2.86%) Backup Exec
3 1 (2.86%) Norton AntiVirus
3 1 (2.86%) WSUS
Vendors
1 16 (45.71%) Microsoft
2 7 (20.00%) VMware
3 3 (8.57%) Apple
3 3 (8.57%) Cisco
4 2 (5.71%) Avaya
4 2 (5.71%) Novell
5 1 (2.86%) Citrix
5 1 (2.86%) HP
5 1 (2.86%) Nokia
5 1 (2.86%) Oracle
5 1 (2.86%) SAP
5 1 (2.86%) ServiceNow
5 1 (2.86%) SolarWinds
5 1 (2.86%) Symantec
5 1 (2.86%) Veeam
Birmingham, West Midlands (County)
Michael Page Technology
Salary: £23000 - £24000 per annum + 20% shift allowance + Benefits
Posted: 5 days ago