The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Second Line Support
Rank 117 121 128
Rank change year-on-year
+4 +7
Permanent jobs requiring a 2nd Line Support 5 8 3
As % of all permanent IT jobs located in Birmingham 0.25% 0.37% 0.14%
As % of the Job Titles category 0.27% 0.39% 0.15%
Number of salaries quoted 5 8 3
Average salary £22,500 £22,000 £23,000
Average salary % change year-on-year
+2.27% -4.34%
90% offered a salary of more than £21,600 £17,900 £22,600
10% offered a salary of more than £27,000 £26,100 £25,800
UK excluding London average salary £25,000 £24,125 £25,000
% change year-on-year
+3.62% -3.50%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1868 2054 2002
As % of all permanent IT jobs located in Birmingham 94.06% 94.31% 93.64%
Number of salaries quoted 1590 1740 1790
Average salary £43,000 £43,000 £42,500
Average salary % change year-on-year
- +1.17%
90% offered a salary of more than £26,500 £26,250 £26,000
10% offered a salary of more than £70,000 £65,000 £67,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 1 September 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 15 (88.24%) Windows
2 13 (76.47%) MS Excel
3 12 (70.59%) MS Exchange
4 11 (64.71%) Microsoft
5 7 (41.18%) Active Directory
5 7 (41.18%) ITIL
6 6 (35.29%) Windows XP
6 6 (35.29%) MS Office
6 6 (35.29%) Citrix
6 6 (35.29%) Wireless
6 6 (35.29%) Exchange Server 2007
6 6 (35.29%) Exchange Server 2010
7 5 (29.41%) Analytical Skills
7 5 (29.41%) Video Conferencing
7 5 (29.41%) Service Delivery
7 5 (29.41%) Windows 7
7 5 (29.41%) Apple
7 5 (29.41%) Blackberry
8 3 (17.65%) VMware
8 3 (17.65%) Windows Server 2012
8 3 (17.65%) Cisco
9 2 (11.76%) DNS
9 2 (11.76%) LAN
9 2 (11.76%) WAN
9 2 (11.76%) DHCP
9 2 (11.76%) TCP/IP
9 2 (11.76%) SQL
9 2 (11.76%) Exchange Server 2013
9 2 (11.76%) Windows Server 2008
9 2 (11.76%) VMware Infrastructure

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 1 September 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (70.59%) MS Exchange
2 6 (35.29%) Exchange Server 2007
2 6 (35.29%) Exchange Server 2010
3 2 (11.76%) Exchange Server 2013
4 1 (5.88%) Exchange Server 2003
Applications
1 13 (76.47%) MS Excel
2 6 (35.29%) MS Office
Communications & Networking
1 6 (35.29%) Wireless
2 2 (11.76%) DNS
2 2 (11.76%) LAN
2 2 (11.76%) WAN
2 2 (11.76%) DHCP
2 2 (11.76%) TCP/IP
3 1 (5.88%) VPN
3 1 (5.88%) DECT
Database & Business Intelligence
1 1 (5.88%) SQL Server
1 1 (5.88%) RDBMS
1 1 (5.88%) SQL Server 2008
1 1 (5.88%) SQL Server 2012
1 1 (5.88%) Relational Database
Miscellaneous
1 5 (29.41%) Blackberry
1 5 (29.41%) Video Conferencing
1 5 (29.41%) Analytical Skills
2 1 (5.88%) iPhone
2 1 (5.88%) Handset
2 1 (5.88%) CMDB
Operating Systems
1 15 (88.24%) Windows
2 6 (35.29%) Windows XP
3 5 (29.41%) Windows 7
4 3 (17.65%) Windows Server 2012
5 2 (11.76%) Windows Server 2008
6 1 (5.88%) Mac OS
6 1 (5.88%) Windows Vista
6 1 (5.88%) UNIX
6 1 (5.88%) Windows 8
Processes & Methodologies
1 7 (41.18%) ITIL
2 5 (29.41%) Service Delivery
3 1 (5.88%) Change Management
3 1 (5.88%) Document Management
3 1 (5.88%) Business Analysis
3 1 (5.88%) Problem Management
3 1 (5.88%) Release Management
3 1 (5.88%) Web Application Development
3 1 (5.88%) Configuration Management
Programming Languages
1 2 (11.76%) SQL
Quality Assurance & Compliance
1 1 (5.88%) SLA
System Software
1 7 (41.18%) Active Directory
2 2 (11.76%) VMware Infrastructure
3 1 (5.88%) Hyper-V
Systems Management
1 1 (5.88%) Nagios
Vendors
1 11 (64.71%) Microsoft
2 6 (35.29%) Citrix
3 5 (29.41%) Apple
4 3 (17.65%) VMware
4 3 (17.65%) Cisco
5 1 (5.88%) Mitel
5 1 (5.88%) Google
Birmingham
Shortlist Recruitment
Salary: £20000 - £25000 per annum + Generous Benefits
Posted: 22 days ago