The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Birmingham region.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
Second Line Support
Rank 105 95 82
Rank change year-on-year
-10 -13
Permanent jobs requiring a 2nd Line Support 9 5 9
As % of all permanent IT jobs located in Birmingham 0.534% 0.345% 0.694%
As % of the Job Titles category 0.563% 0.358% 0.722%
Number of salaries quoted 8 5 7
Average salary £23,000 £18,500 £22,000
Average salary % change year-on-year
+24.32% -15.90%
90% offered a salary of more than £22,350 £17,600 £21,000
10% offered a salary of more than £25,300 £20,200 £27,500
UK excluding London average salary £24,500 £24,500 £24,500
All Job Titles
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1598 1396 1246
As % of all permanent IT jobs located in Birmingham 94.78% 96.41% 96.07%
Number of salaries quoted 1340 1245 1079
Average salary £41,250 £37,500 £37,500
Average salary % change year-on-year
+10.00% -
90% offered a salary of more than £25,000 £25,500 £24,000
10% offered a salary of more than £60,000 £65,000 £62,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
2nd Line Support
West Midlands

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support across the Birmingham region as a proportion of the total demand within the Job Titles category.

Birmingham 2nd Line Support Jobs Demand Trend

2nd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

Birmingham 2nd Line Support Salary Trend

2nd Line Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 10 (71.43%) MS Office
1 10 (71.43%) Active Directory
2 9 (64.29%) Windows
2 9 (64.29%) Microsoft
3 6 (42.86%) MS Excel
4 4 (28.57%) ITIL
4 4 (28.57%) Blackberry
4 4 (28.57%) Citrix
5 3 (21.43%) Windows Server 2003
5 3 (21.43%) Cisco
5 3 (21.43%) WAN
5 3 (21.43%) Windows XP
5 3 (21.43%) MS Exchange
5 3 (21.43%) Windows 7
6 2 (14.29%) LAN
6 2 (14.29%) VPN
6 2 (14.29%) SLA
6 2 (14.29%) Avaya
6 2 (14.29%) Terminal Services
6 2 (14.29%) XenApp
6 2 (14.29%) VMware
6 2 (14.29%) MPLS
6 2 (14.29%) NEC
6 2 (14.29%) Law
7 1 (7.143%) SAP CO
7 1 (7.143%) Legal
7 1 (7.143%) Advertising
7 1 (7.143%) BGP
7 1 (7.143%) Document Management
7 1 (7.143%) MS PowerPoint

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (21.43%) MS Exchange
2 1 (7.143%) Blackberry Enterprise Server
2 1 (7.143%) SharePoint
Applications
1 10 (71.43%) MS Office
2 6 (42.86%) MS Excel
3 1 (7.143%) MS PowerPoint
Business Applications
1 1 (7.143%) SAP CO
1 1 (7.143%) SAP FI/CO
1 1 (7.143%) SAP FI
Communications & Networking
1 3 (21.43%) WAN
2 2 (14.29%) LAN
2 2 (14.29%) VPN
2 2 (14.29%) MPLS
3 1 (7.143%) BGP
3 1 (7.143%) Internet
3 1 (7.143%) DSL
3 1 (7.143%) EIGRP
3 1 (7.143%) TCP/IP
General
1 2 (14.29%) Law
2 1 (7.143%) Legal
2 1 (7.143%) Advertising
Miscellaneous
1 4 (28.57%) Blackberry
2 1 (7.143%) iPhone
Operating Systems
1 9 (64.29%) Windows
2 3 (21.43%) Windows Server 2003
2 3 (21.43%) Windows XP
2 3 (21.43%) Windows 7
3 1 (7.143%) Windows Server 2008
3 1 (7.143%) Windows 2000
Processes & Methodologies
1 4 (28.57%) ITIL
2 1 (7.143%) Document Management
2 1 (7.143%) Problem Management
Qualifications
1 1 (7.143%) MCITP
1 1 (7.143%) CCA
1 1 (7.143%) Cisco Certification
1 1 (7.143%) Microsoft Certification
1 1 (7.143%) CCNP
1 1 (7.143%) CCNA
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 10 (71.43%) Active Directory
2 2 (14.29%) Terminal Services
2 2 (14.29%) XenApp
3 1 (7.143%) Citrix Presentation Server
3 1 (7.143%) VMware Server
Systems Management
1 1 (7.143%) WSUS
Vendors
1 9 (64.29%) Microsoft
2 4 (28.57%) Citrix
3 3 (21.43%) Cisco
4 2 (14.29%) Avaya
4 2 (14.29%) VMware
4 2 (14.29%) NEC
5 1 (7.143%) SAP