The statistics below represent IT jobs advertised across the Birmingham region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 20 February 2017 with a comparison to same period over 2 years.

3 months to
20 Feb 2017
Same period 2016 Same period 2015
Second Line Support
West Midlands / Birmingham
Rank 105 109 91
Rank change year-on-year
+4 -18
Permanent jobs requiring a 2nd Line Support 15 24 35
As % of all permanent IT jobs located in Birmingham 0.83% 1.14% 1.95%
As % of the Job Titles category 0.85% 1.19% 2.02%
Number of salaries quoted 15 24 23
Median salary £26,800 £28,750 £24,000
Median salary % change year-on-year
-6.78% +19.79%
90% offered a salary of more than £22,500 £22,650 £22,500
10% offered a salary of more than £27,220 £33,000 £26,900
UK excluding London median salary £25,000 £25,500 £25,000
% change year-on-year
-1.96% +2.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1756 2025 1730
As % of all permanent IT jobs located in Birmingham 97.61% 95.88% 96.54%
Number of salaries quoted 1359 1663 1541
Median salary £40,000 £42,500 £40,000
Median salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £27,500 £27,500 £24,000
10% offered a salary of more than £60,000 £65,000 £62,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

2nd Line Support
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 20 February 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 33 (100.00%) Windows
2 25 (75.76%) Microsoft
3 21 (63.64%) Active Directory
4 19 (57.58%) VMware
5 17 (51.52%) Citrix
5 17 (51.52%) VMware Infrastructure
6 16 (48.48%) MS Excel
7 14 (42.42%) Problem Management
8 13 (39.39%) Management Information System
8 13 (39.39%) Hyper-V
8 13 (39.39%) Enterprise Storage
8 13 (39.39%) Process Improvement
9 9 (27.27%) Windows Server
9 9 (27.27%) Windows 7
10 8 (24.24%) MS Office
10 8 (24.24%) MS Exchange
11 6 (18.18%) Windows Server 2008
12 5 (15.15%) TCP/IP
13 4 (12.12%) SQL
13 4 (12.12%) SQL Server
13 4 (12.12%) CRM
14 3 (9.09%) Linux
14 3 (9.09%) ERP
14 3 (9.09%) VoIP
14 3 (9.09%) WAN
14 3 (9.09%) LAN
14 3 (9.09%) Cisco
14 3 (9.09%) XenApp
14 3 (9.09%) Windows 8
15 2 (6.06%) Windows 10

2nd Line Support Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (24.24%) MS Exchange
2 2 (6.06%) SharePoint
3 1 (3.03%) IBM Notes
Applications
1 16 (48.48%) MS Excel
2 8 (24.24%) MS Office
Communications & Networking
1 5 (15.15%) TCP/IP
2 3 (9.09%) LAN
2 3 (9.09%) VoIP
2 3 (9.09%) WAN
3 2 (6.06%) DHCP
3 2 (6.06%) DNS
3 2 (6.06%) DSL
3 2 (6.06%) Ethernet
3 2 (6.06%) Firewall
3 2 (6.06%) ISDN
3 2 (6.06%) MPLS
3 2 (6.06%) PBX
3 2 (6.06%) PSTN
4 1 (3.03%) ADSL
4 1 (3.03%) Internet
4 1 (3.03%) Intranet
4 1 (3.03%) Remote Desktop
4 1 (3.03%) VLAN
4 1 (3.03%) VPN
4 1 (3.03%) Wi-Fi
Database & Business Intelligence
1 4 (12.12%) SQL Server
2 1 (3.03%) SQL Server 2000
2 1 (3.03%) SQL Server 2005
2 1 (3.03%) SQL Server 2008
General
1 2 (6.06%) Manufacturing
1 2 (6.06%) Telecoms
2 1 (3.03%) Automotive
2 1 (3.03%) Finance
2 1 (3.03%) French Language
2 1 (3.03%) German Language
2 1 (3.03%) Polish Language
2 1 (3.03%) Spanish Language
Miscellaneous
1 13 (39.39%) Enterprise Storage
1 13 (39.39%) Management Information System
2 1 (3.03%) Blackberry
2 1 (3.03%) Driving Licence
2 1 (3.03%) EPoS
2 1 (3.03%) iPhone
2 1 (3.03%) Life Science
2 1 (3.03%) Smartphone
2 1 (3.03%) Video Conferencing
Operating Systems
1 33 (100.00%) Windows
2 9 (27.27%) Windows 7
2 9 (27.27%) Windows Server
3 6 (18.18%) Windows Server 2008
4 3 (9.09%) Linux
4 3 (9.09%) Windows 8
5 2 (6.06%) Windows 10
5 2 (6.06%) Windows Server 2003
5 2 (6.06%) Windows Server 2012
5 2 (6.06%) Windows XP
6 1 (3.03%) Android
6 1 (3.03%) Apple iOS
Processes & Methodologies
1 14 (42.42%) Problem Management
2 13 (39.39%) Process Improvement
3 4 (12.12%) CRM
4 3 (9.09%) ERP
5 1 (3.03%) Incident Management
5 1 (3.03%) ITIL
5 1 (3.03%) Logistics
5 1 (3.03%) Service Management
Programming Languages
1 4 (12.12%) SQL
Qualifications
1 2 (6.06%) Microsoft Certification
Quality Assurance & Compliance
1 2 (6.06%) DICOM
1 2 (6.06%) HL7
2 1 (3.03%) SLA
System Software
1 21 (63.64%) Active Directory
2 17 (51.52%) VMware Infrastructure
3 13 (39.39%) Hyper-V
4 3 (9.09%) XenApp
Systems Management
1 1 (3.03%) DameWare
1 1 (3.03%) SCCM
Vendors
1 25 (75.76%) Microsoft
2 19 (57.58%) VMware
3 17 (51.52%) Citrix
4 3 (9.09%) Cisco
5 1 (3.03%) Altiris
5 1 (3.03%) Dell
5 1 (3.03%) Lotus
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum + Bonus + Global Company
Posted: 2 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: £20000.00 - £26000.00 per annum
Posted: 3 days ago