The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 117 112 116
Rank change year-on-year
-5 +4
Permanent jobs requiring a 2nd Line Support 10 8 6
As % of all permanent IT jobs located in Birmingham 0.49% 0.42% 0.32%
As % of the Job Titles category 0.52% 0.45% 0.34%
Number of salaries quoted 9 8 6
Average salary £26,250 £21,500 £25,000
Average salary % change year-on-year
+22.09% -14.00%
90% offered a salary of more than £22,500 £19,000 £22,750
10% offered a salary of more than £26,700 £27,600 £26,250
UK excluding London average salary £25,000 £25,000 £25,000
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1933 1788 1787
As % of all permanent IT jobs located in Birmingham 94.80% 93.61% 94.25%
Number of salaries quoted 1605 1574 1562
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 3 July 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 30 (93.75%) Windows
2 19 (59.38%) Active Directory
3 18 (56.25%) Blackberry
4 17 (53.13%) MS Exchange
5 16 (50.00%) MS Excel
5 16 (50.00%) Windows 7
6 15 (46.88%) Microsoft
7 14 (43.75%) Service Delivery
8 10 (31.25%) Law
8 10 (31.25%) Legal
9 9 (28.13%) Apple
9 9 (28.13%) SCCM
9 9 (28.13%) Time Management
9 9 (28.13%) User Experience
10 8 (25.00%) MS Office
10 8 (25.00%) ITIL
10 8 (25.00%) Exchange Server 2007
11 7 (21.88%) WAN
11 7 (21.88%) Exchange Server 2010
12 6 (18.75%) Windows Server 2008
12 6 (18.75%) LAN
12 6 (18.75%) Cisco
12 6 (18.75%) Windows XP
12 6 (18.75%) Wireless
13 5 (15.63%) Citrix
13 5 (15.63%) Video Conferencing
13 5 (15.63%) Analytical Skills
14 4 (12.50%) Windows Server 2012
15 3 (9.38%) iPhone
15 3 (9.38%) SLA

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 3 July 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (53.13%) MS Exchange
2 8 (25.00%) Exchange Server 2007
3 7 (21.88%) Exchange Server 2010
4 2 (6.25%) Exchange Server 2003
5 1 (3.13%) Exchange Server 2013
5 1 (3.13%) Blackberry Enterprise Server
Applications
1 16 (50.00%) MS Excel
2 8 (25.00%) MS Office
3 1 (3.13%) MS PowerPoint
Communications & Networking
1 7 (21.88%) WAN
2 6 (18.75%) Wireless
2 6 (18.75%) LAN
3 2 (6.25%) Firewall
3 2 (6.25%) DHCP
3 2 (6.25%) TCP/IP
3 2 (6.25%) DNS
4 1 (3.13%) SAN
4 1 (3.13%) MPLS
4 1 (3.13%) DSL
4 1 (3.13%) IP Telephony
4 1 (3.13%) VLAN
4 1 (3.13%) Cisco IOS
4 1 (3.13%) DECT
Database & Business Intelligence
1 1 (3.13%) RDBMS
1 1 (3.13%) Relational Database
General
1 10 (31.25%) Law
1 10 (31.25%) Legal
2 1 (3.13%) Finance
Miscellaneous
1 18 (56.25%) Blackberry
2 9 (28.13%) User Experience
3 5 (15.63%) Analytical Skills
3 5 (15.63%) Video Conferencing
4 3 (9.38%) iPhone
5 2 (6.25%) iPad
6 1 (3.13%) Handset
6 1 (3.13%) CMDB
Operating Systems
1 30 (93.75%) Windows
2 16 (50.00%) Windows 7
3 6 (18.75%) Windows Server 2008
3 6 (18.75%) Windows XP
4 4 (12.50%) Windows Server 2012
5 2 (6.25%) Windows Server 2003
5 2 (6.25%) UNIX
6 1 (3.13%) Linux
6 1 (3.13%) Windows Mobile
6 1 (3.13%) Android
Processes & Methodologies
1 14 (43.75%) Service Delivery
2 9 (28.13%) Time Management
3 8 (25.00%) ITIL
4 1 (3.13%) Configuration Management
4 1 (3.13%) Software Deployment
4 1 (3.13%) Change Management
4 1 (3.13%) Incident Management
4 1 (3.13%) Problem Management
Programming Languages
1 3 (9.38%) SQL
Qualifications
1 1 (3.13%) Microsoft Certification
1 1 (3.13%) MOS
1 1 (3.13%) MCDST
1 1 (3.13%) MCITP
Quality Assurance & Compliance
1 3 (9.38%) SLA
System Software
1 19 (59.38%) Active Directory
2 1 (3.13%) VMware Infrastructure
2 1 (3.13%) Hyper-V
Systems Management
1 9 (28.13%) SCCM
2 1 (3.13%) Nagios
Vendors
1 15 (46.88%) Microsoft
2 9 (28.13%) Apple
3 6 (18.75%) Cisco
4 5 (15.63%) Citrix
5 3 (9.38%) VMware
6 1 (3.13%) Mitel
6 1 (3.13%) Google
6 1 (3.13%) LANDesk
6 1 (3.13%) Avaya
6 1 (3.13%) HP
6 1 (3.13%) Dell
6 1 (3.13%) Toshiba
Birmingham, West Midlands (County)
SCC
Salary: From £21,000 to £25,000 per annum
Posted: 4 days ago