The statistics below represent IT jobs advertised across the Birmingham region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 123 123 110
Rank change year-on-year
0 -13
Permanent jobs requiring a 2nd Line Support 23 12 17
As % of all permanent IT jobs located in Birmingham 0.97% 0.59% 0.89%
As % of the Job Titles category 1.01% 0.61% 0.93%
Number of salaries quoted 23 11 17
Median salary £24,000 £26,250 £25,000
Median salary % change year-on-year
-8.57% +5.00%
90% offered a salary of more than £21,100 £22,500 £19,000
10% offered a salary of more than £29,500 £26,500 £27,000
UK excluding London median salary £25,625 £25,000 £24,875
% change year-on-year
+2.50% +0.50%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2269 1974 1831
As % of all permanent IT jobs located in Birmingham 96.14% 96.48% 95.36%
Number of salaries quoted 1695 1628 1586
Median salary £40,000 £44,500 £41,500
Median salary % change year-on-year
-10.11% +7.22%
90% offered a salary of more than £24,500 £27,500 £25,000
10% offered a salary of more than £62,500 £65,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 27 July 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 33 (84.62%) Windows
2 21 (53.85%) Microsoft
3 17 (43.59%) MS Excel
4 13 (33.33%) Active Directory
5 12 (30.77%) MS Office
6 10 (25.64%) Degree
7 8 (20.51%) Computer Science
7 8 (20.51%) Android
7 8 (20.51%) Apple iOS
7 8 (20.51%) Firewall
7 8 (20.51%) VoIP
7 8 (20.51%) TCP/IP
7 8 (20.51%) Windows Server
8 7 (17.95%) Mobile Computing
8 7 (17.95%) Telecoms
8 7 (17.95%) Blackberry
8 7 (17.95%) Windows 7
8 7 (17.95%) Windows Mobile
9 6 (15.38%) MS PowerPoint
9 6 (15.38%) Migration
9 6 (15.38%) SLA
9 6 (15.38%) Mobile Device Management
10 5 (12.82%) Windows Server 2012
10 5 (12.82%) PBX
10 5 (12.82%) Linux
10 5 (12.82%) Automotive
11 4 (10.26%) VMware
11 4 (10.26%) MS Exchange
11 4 (10.26%) Logistics
11 4 (10.26%) Windows Server 2008

2nd Line Support Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.26%) MS Exchange
2 3 (7.69%) Exchange Server 2010
3 2 (5.13%) Exchange Server 2007
3 2 (5.13%) Exchange Server 2013
3 2 (5.13%) Skype for Business
Applications
1 17 (43.59%) MS Excel
2 12 (30.77%) MS Office
3 6 (15.38%) MS PowerPoint
Cloud Services
1 1 (2.56%) Cloud Computing
1 1 (2.56%) Microsoft Azure
1 1 (2.56%) Office 365
1 1 (2.56%) SaaS
Communications & Networking
1 8 (20.51%) Firewall
1 8 (20.51%) TCP/IP
1 8 (20.51%) VoIP
2 5 (12.82%) PBX
3 2 (5.13%) DHCP
3 2 (5.13%) DNS
3 2 (5.13%) Remote Desktop
3 2 (5.13%) Unified Communications
3 2 (5.13%) VPN
4 1 (2.56%) LAN
4 1 (2.56%) VLAN
4 1 (2.56%) WAN
4 1 (2.56%) Wi-Fi
Database & Business Intelligence
1 3 (7.69%) SQL Server
General
1 7 (17.95%) Telecoms
2 5 (12.82%) Automotive
3 2 (5.13%) Finance
4 1 (2.56%) Financial Institution
4 1 (2.56%) French Language
4 1 (2.56%) German Language
Libraries, Frameworks & Software Standards
1 2 (5.13%) XMPP
Miscellaneous
1 8 (20.51%) Computer Science
2 7 (17.95%) Blackberry
2 7 (17.95%) Mobile Computing
3 1 (2.56%) Data Centre
3 1 (2.56%) Driving Licence
Operating Systems
1 33 (84.62%) Windows
2 8 (20.51%) Android
2 8 (20.51%) Apple iOS
2 8 (20.51%) Windows Server
3 7 (17.95%) Windows 7
3 7 (17.95%) Windows Mobile
4 5 (12.82%) Linux
4 5 (12.82%) Windows Server 2012
5 4 (10.26%) Windows Server 2008
6 3 (7.69%) Unix
6 3 (7.69%) Windows 8
6 3 (7.69%) Windows Server 2003
7 1 (2.56%) Windows 10
7 1 (2.56%) Windows XP
Processes & Methodologies
1 6 (15.38%) Migration
1 6 (15.38%) Mobile Device Management
2 4 (10.26%) Logistics
3 2 (5.13%) ITIL
3 2 (5.13%) Problem Management
3 2 (5.13%) Stakeholder Management
4 1 (2.56%) Change Management
4 1 (2.56%) Document Management
4 1 (2.56%) Incident Management
4 1 (2.56%) Load Balancing
4 1 (2.56%) Root Cause Analysis
4 1 (2.56%) Service Delivery
4 1 (2.56%) Software Engineering
4 1 (2.56%) Time Management
Programming Languages
1 2 (5.13%) SQL
Qualifications
1 10 (25.64%) Degree
2 3 (7.69%) MCSE
2 3 (7.69%) Microsoft Certification
3 1 (2.56%) MCITP
3 1 (2.56%) MCP
3 1 (2.56%) MCSA
Quality Assurance & Compliance
1 6 (15.38%) SLA
System Software
1 13 (33.33%) Active Directory
2 3 (7.69%) VMware Infrastructure
3 2 (5.13%) Hyper-V
4 1 (2.56%) Microsoft Virtual Server
4 1 (2.56%) Virtual Machines
4 1 (2.56%) Virtual Servers
4 1 (2.56%) vSphere
Systems Management
1 2 (5.13%) Cisco CUCM
2 1 (2.56%) Backup Exec
2 1 (2.56%) Norton AntiVirus
2 1 (2.56%) SCCM
2 1 (2.56%) SCOM
Vendors
1 21 (53.85%) Microsoft
2 4 (10.26%) VMware
3 3 (7.69%) Cisco
4 2 (5.13%) Adobe
4 2 (5.13%) Avaya
5 1 (2.56%) Apple
5 1 (2.56%) Citrix
5 1 (2.56%) EMC
5 1 (2.56%) NetApp
5 1 (2.56%) Symantec