The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 112 128 95
Rank change year-on-year
+16 -33
Permanent jobs requiring a 2nd Line Support 16 2 17
As % of all permanent IT jobs located in Birmingham 0.69% 0.094% 0.98%
As % of the Job Titles category 0.73% 0.10% 1.05%
Number of salaries quoted 13 2 13
Average salary £22,500 £22,750 £22,500
Average salary % change year-on-year
-1.09% +1.11%
90% offered a salary of more than £20,300 £22,550 £19,200
10% offered a salary of more than £29,500 £22,950 £25,800
UK excluding London average salary £24,500 £24,000 £24,000
% change year-on-year
+2.08% -
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2195 1999 1614
As % of all permanent IT jobs located in Birmingham 94.33% 93.54% 93.35%
Number of salaries quoted 1886 1809 1340
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £24,000 £26,000 £25,000
10% offered a salary of more than £70,000 £65,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Birmingham region over the 3 months to 22 September 2014.

2nd Line Support Salary Histogram in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 22 September 2014, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 23 (82.14%) Windows
2 16 (57.14%) Microsoft
3 12 (42.86%) Active Directory
4 11 (39.29%) MS Exchange
4 11 (39.29%) Windows Server 2008
5 10 (35.71%) Windows 7
5 10 (35.71%) MS Excel
5 10 (35.71%) VMware
6 9 (32.14%) Windows XP
6 9 (32.14%) MS Office
7 8 (28.57%) ITIL
7 8 (28.57%) TCP/IP
8 7 (25.00%) VPN
8 7 (25.00%) WAN
8 7 (25.00%) Windows 8
8 7 (25.00%) Windows Server 2012
9 6 (21.43%) VMware Infrastructure
9 6 (21.43%) Finance
9 6 (21.43%) Microsoft Certification
9 6 (21.43%) Windows Server 2003
9 6 (21.43%) Internet
10 5 (17.86%) LAN
10 5 (17.86%) Cisco
11 4 (14.29%) ADSL
11 4 (14.29%) MCP
11 4 (14.29%) SQL
11 4 (14.29%) SQL Server
11 4 (14.29%) Linux
11 4 (14.29%) Blackberry
11 4 (14.29%) Blackberry Enterprise Server

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 22 September 2014, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (39.29%) MS Exchange
2 4 (14.29%) Blackberry Enterprise Server
2 4 (14.29%) Exchange Server 2013
2 4 (14.29%) Exchange Server 2010
3 3 (10.71%) SharePoint
4 2 (7.14%) SharePoint Server
5 1 (3.57%) Exchange Server 2007
5 1 (3.57%) Exchange Server 2000
5 1 (3.57%) Exchange Server 2003
5 1 (3.57%) Lync
Applications
1 10 (35.71%) MS Excel
2 9 (32.14%) MS Office
Cloud Services
1 3 (10.71%) Office 365
Communications & Networking
1 8 (28.57%) TCP/IP
2 7 (25.00%) VPN
2 7 (25.00%) WAN
3 6 (21.43%) Internet
4 5 (17.86%) LAN
5 4 (14.29%) ADSL
5 4 (14.29%) SAN
5 4 (14.29%) Wireless
6 3 (10.71%) Firewall
6 3 (10.71%) DNS
7 2 (7.14%) IP Telephony
8 1 (3.57%) VLAN
8 1 (3.57%) Network Security
8 1 (3.57%) 3G
8 1 (3.57%) DWDM
8 1 (3.57%) DHCP
Database & Business Intelligence
1 4 (14.29%) SQL Server
2 3 (10.71%) MySQL
3 2 (7.14%) Crystal Reports
3 2 (7.14%) SQL Server Analysis Services
General
1 6 (21.43%) Finance
2 1 (3.57%) Telecoms
2 1 (3.57%) Advertising
Miscellaneous
1 4 (14.29%) Blackberry
2 3 (10.71%) Analytical Skills
3 1 (3.57%) Statistics
3 1 (3.57%) Client/Server
Operating Systems
1 23 (82.14%) Windows
2 11 (39.29%) Windows Server 2008
3 10 (35.71%) Windows 7
4 9 (32.14%) Windows XP
5 7 (25.00%) Windows 8
5 7 (25.00%) Windows Server 2012
6 6 (21.43%) Windows Server 2003
7 4 (14.29%) Linux
8 2 (7.14%) UNIX
8 2 (7.14%) Android
8 2 (7.14%) Mac OS
8 2 (7.14%) Debian
8 2 (7.14%) Ubuntu
9 1 (3.57%) Windows Vista
9 1 (3.57%) Windows 2000
Processes & Methodologies
1 8 (28.57%) ITIL
2 3 (10.71%) Continuous Improvement
2 3 (10.71%) Incident Management
2 3 (10.71%) Migration
3 2 (7.14%) Release Management
3 2 (7.14%) Business Analysis
3 2 (7.14%) Kalman Filter
3 2 (7.14%) Software License Management
3 2 (7.14%) Web Application Development
4 1 (3.57%) Document Management
4 1 (3.57%) Problem Management
4 1 (3.57%) Service Delivery
4 1 (3.57%) Stakeholder Management
Programming Languages
1 4 (14.29%) SQL
2 2 (7.14%) PL/SQL
Qualifications
1 6 (21.43%) Microsoft Certification
2 4 (14.29%) MCP
3 3 (10.71%) MCITP
3 3 (10.71%) MCSE
4 2 (7.14%) CCNA
4 2 (7.14%) ITIL Certification
4 2 (7.14%) Cisco Certification
5 1 (3.57%) Network+ Certification
5 1 (3.57%) MCSA
Quality Assurance & Compliance
1 2 (7.14%) SLA
System Software
1 12 (42.86%) Active Directory
2 6 (21.43%) VMware Infrastructure
3 3 (10.71%) Terminal Services
4 1 (3.57%) Hyper-V
4 1 (3.57%) XenApp
4 1 (3.57%) XenServer
4 1 (3.57%) vSphere
Systems Management
1 3 (10.71%) SCCM
1 3 (10.71%) Systems Management Server (SMS)
2 1 (3.57%) Backup Exec
Vendors
1 16 (57.14%) Microsoft
2 10 (35.71%) VMware
3 5 (17.86%) Cisco
4 4 (14.29%) Mitel
5 3 (10.71%) Juniper
5 3 (10.71%) Apple
5 3 (10.71%) Oracle
5 3 (10.71%) Intel
6 2 (7.14%) HP
6 2 (7.14%) Dell
6 2 (7.14%) Sybase
6 2 (7.14%) Remedy
6 2 (7.14%) Citrix
6 2 (7.14%) Acronis
7 1 (3.57%) AVG
7 1 (3.57%) LANDesk
7 1 (3.57%) SonicWALL
7 1 (3.57%) Kaseya
7 1 (3.57%) Kaspersky
7 1 (3.57%) Interwoven
Birmingham, West Midlands (County)
Search Consultancy
Salary: £15000 - £20000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £16000 - £22000 per annum + benefits
Posted: 5 days ago