The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 118 125 98
Rank change year-on-year
+7 -27
Permanent jobs requiring a 2nd Line Support 7 3 10
As % of all permanent IT jobs located in Birmingham 0.32% 0.14% 0.60%
As % of the Job Titles category 0.34% 0.15% 0.64%
Number of salaries quoted 7 3 6
Average salary £22,500 £23,000 £21,209
Average salary % change year-on-year
-2.17% +8.44%
90% offered a salary of more than £17,200 £22,600 £19,250
10% offered a salary of more than £26,300 £25,800 £23,750
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2035 1977 1572
As % of all permanent IT jobs located in Birmingham 94.21% 93.65% 93.68%
Number of salaries quoted 1726 1764 1353
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £26,250 £25,000 £25,000
10% offered a salary of more than £67,500 £65,000 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Birmingham region over the 3 months to 21 August 2014.

2nd Line Support Salary Histogram in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 21 August 2014, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 17 (80.95%) Windows
2 14 (66.67%) Microsoft
3 13 (61.90%) MS Exchange
4 12 (57.14%) VMware
4 12 (57.14%) Windows 7
5 10 (47.62%) MS Excel
5 10 (47.62%) Windows Server 2008
6 9 (42.86%) MS Office
6 9 (42.86%) WAN
6 9 (42.86%) Active Directory
6 9 (42.86%) Windows Server 2003
7 8 (38.10%) Windows XP
7 8 (38.10%) Internet
7 8 (38.10%) VMware Infrastructure
8 7 (33.33%) TCP/IP
8 7 (33.33%) VPN
8 7 (33.33%) Cisco
8 7 (33.33%) Microsoft Certification
9 6 (28.57%) LAN
10 5 (23.81%) MCP
10 5 (23.81%) ADSL
10 5 (23.81%) Blackberry
10 5 (23.81%) Blackberry Enterprise Server
10 5 (23.81%) Firewall
10 5 (23.81%) Exchange Server 2010
10 5 (23.81%) Windows 8
10 5 (23.81%) Windows Server 2012
11 4 (19.05%) Intel
11 4 (19.05%) Terminal Services
11 4 (19.05%) Systems Management Server (SMS)

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 21 August 2014, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (61.90%) MS Exchange
2 5 (23.81%) Blackberry Enterprise Server
2 5 (23.81%) Exchange Server 2010
3 3 (14.29%) Exchange Server 2013
3 3 (14.29%) Exchange Server 2007
3 3 (14.29%) Exchange Server 2003
4 2 (9.52%) SharePoint Server
4 2 (9.52%) SharePoint
5 1 (4.76%) Exchange Server 2000
Applications
1 10 (47.62%) MS Excel
2 9 (42.86%) MS Office
Cloud Services
1 4 (19.05%) Office 365
Communications & Networking
1 9 (42.86%) WAN
2 8 (38.10%) Internet
3 7 (33.33%) TCP/IP
3 7 (33.33%) VPN
4 6 (28.57%) LAN
5 5 (23.81%) ADSL
5 5 (23.81%) Firewall
6 4 (19.05%) Wireless
7 2 (9.52%) IP Telephony
7 2 (9.52%) Wi-Fi
7 2 (9.52%) DNS
8 1 (4.76%) SAN
8 1 (4.76%) SMTP
8 1 (4.76%) DHCP
8 1 (4.76%) 3G
8 1 (4.76%) DWDM
8 1 (4.76%) VLAN
8 1 (4.76%) Network Security
Database & Business Intelligence
1 2 (9.52%) MySQL
1 2 (9.52%) SQL Server
1 2 (9.52%) Crystal Reports
2 1 (4.76%) SQL Server Analysis Services
General
1 3 (14.29%) Finance
2 1 (4.76%) Telecoms
Miscellaneous
1 5 (23.81%) Blackberry
2 1 (4.76%) Statistics
2 1 (4.76%) Client/Server
Operating Systems
1 17 (80.95%) Windows
2 12 (57.14%) Windows 7
3 10 (47.62%) Windows Server 2008
4 9 (42.86%) Windows Server 2003
5 8 (38.10%) Windows XP
6 5 (23.81%) Windows 8
6 5 (23.81%) Windows Server 2012
7 3 (14.29%) Linux
8 2 (9.52%) Android
9 1 (4.76%) Windows 2000
9 1 (4.76%) Debian
9 1 (4.76%) Ubuntu
9 1 (4.76%) Windows Vista
9 1 (4.76%) Mac OS
Processes & Methodologies
1 3 (14.29%) Incident Management
2 2 (9.52%) Migration
2 2 (9.52%) ITIL
2 2 (9.52%) Kalman Filter
3 1 (4.76%) Service Delivery
3 1 (4.76%) Stakeholder Management
3 1 (4.76%) Document Management
3 1 (4.76%) Business Analysis
3 1 (4.76%) Problem Management
3 1 (4.76%) Release Management
3 1 (4.76%) Web Application Development
Programming Languages
1 2 (9.52%) SQL
Qualifications
1 7 (33.33%) Microsoft Certification
2 5 (23.81%) MCP
3 3 (14.29%) MCSE
3 3 (14.29%) MCITP
4 2 (9.52%) CCNA
4 2 (9.52%) Cisco Certification
5 1 (4.76%) MCSA
5 1 (4.76%) Network+ Certification
Quality Assurance & Compliance
1 2 (9.52%) SLA
System Software
1 9 (42.86%) Active Directory
2 8 (38.10%) VMware Infrastructure
3 4 (19.05%) Terminal Services
4 1 (4.76%) Hyper-V
Systems Management
1 4 (19.05%) Systems Management Server (SMS)
1 4 (19.05%) Backup Exec
1 4 (19.05%) SCCM
2 2 (9.52%) Norton AntiVirus
Vendors
1 14 (66.67%) Microsoft
2 12 (57.14%) VMware
3 7 (33.33%) Cisco
4 4 (19.05%) Intel
5 3 (14.29%) Apple
6 2 (9.52%) Symantec
6 2 (9.52%) Juniper
6 2 (9.52%) Citrix
6 2 (9.52%) Oracle
6 2 (9.52%) HP
6 2 (9.52%) Dell
6 2 (9.52%) SonicWALL
7 1 (4.76%) Draytek
7 1 (4.76%) NETGEAR
7 1 (4.76%) Kaspersky
7 1 (4.76%) Kaseya
7 1 (4.76%) Acronis
7 1 (4.76%) AVG
7 1 (4.76%) Interwoven
7 1 (4.76%) Nortel
Birmingham, West Midlands (County)
BARCLAY ANDERSON LIMITED
Salary: From £18,000 to £25,000 per annum £18K - £25K
Posted: 6 days ago