The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 126 112 128
Rank change year-on-year
-14 +16
Permanent jobs requiring a 2nd Line Support 5 8 2
As % of all permanent IT jobs located in Birmingham 0.25% 0.40% 0.098%
As % of the Job Titles category 0.27% 0.42% 0.10%
Number of salaries quoted 4 8 2
Average salary £24,375 £21,500 £24,500
Average salary % change year-on-year
+13.37% -12.24%
90% offered a salary of more than £22,500 £17,200 £22,900
10% offered a salary of more than £26,250 £27,600 £26,100
UK excluding London average salary £25,000 £24,500 £25,000
% change year-on-year
+2.04% -2.00%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1884 1898 1912
As % of all permanent IT jobs located in Birmingham 93.36% 94.29% 93.91%
Number of salaries quoted 1583 1640 1689
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £27,000 £26,500 £25,000
10% offered a salary of more than £70,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 4 August 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 18 (90.00%) Windows
2 12 (60.00%) MS Excel
2 12 (60.00%) MS Exchange
2 12 (60.00%) Active Directory
3 11 (55.00%) Microsoft
4 10 (50.00%) Blackberry
5 9 (45.00%) Service Delivery
5 9 (45.00%) Windows 7
6 7 (35.00%) Exchange Server 2010
6 7 (35.00%) Exchange Server 2007
6 7 (35.00%) MS Office
6 7 (35.00%) ITIL
7 6 (30.00%) Apple
7 6 (30.00%) Wireless
8 5 (25.00%) Video Conferencing
8 5 (25.00%) Analytical Skills
8 5 (25.00%) Windows XP
8 5 (25.00%) Citrix
9 4 (20.00%) WAN
9 4 (20.00%) User Experience
9 4 (20.00%) SCCM
9 4 (20.00%) Time Management
9 4 (20.00%) Law
9 4 (20.00%) Legal
10 3 (15.00%) LAN
11 2 (10.00%) SQL
11 2 (10.00%) DHCP
11 2 (10.00%) TCP/IP
11 2 (10.00%) DNS
11 2 (10.00%) SLA

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 4 August 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (60.00%) MS Exchange
2 7 (35.00%) Exchange Server 2007
2 7 (35.00%) Exchange Server 2010
3 1 (5.00%) Exchange Server 2013
3 1 (5.00%) Exchange Server 2003
Applications
1 12 (60.00%) MS Excel
2 7 (35.00%) MS Office
3 1 (5.00%) MS PowerPoint
Communications & Networking
1 6 (30.00%) Wireless
2 4 (20.00%) WAN
3 3 (15.00%) LAN
4 2 (10.00%) DHCP
4 2 (10.00%) TCP/IP
4 2 (10.00%) DNS
4 2 (10.00%) Firewall
5 1 (5.00%) DECT
5 1 (5.00%) VLAN
Database & Business Intelligence
1 1 (5.00%) RDBMS
1 1 (5.00%) Relational Database
General
1 4 (20.00%) Law
1 4 (20.00%) Legal
2 1 (5.00%) Finance
Miscellaneous
1 10 (50.00%) Blackberry
2 5 (25.00%) Video Conferencing
2 5 (25.00%) Analytical Skills
3 4 (20.00%) User Experience
4 2 (10.00%) iPhone
5 1 (5.00%) iPad
5 1 (5.00%) Handset
5 1 (5.00%) CMDB
Operating Systems
1 18 (90.00%) Windows
2 9 (45.00%) Windows 7
3 5 (25.00%) Windows XP
4 2 (10.00%) Windows Server 2008
4 2 (10.00%) Windows Server 2012
5 1 (5.00%) UNIX
Processes & Methodologies
1 9 (45.00%) Service Delivery
2 7 (35.00%) ITIL
3 4 (20.00%) Time Management
4 1 (5.00%) Configuration Management
4 1 (5.00%) Change Management
4 1 (5.00%) Problem Management
Programming Languages
1 2 (10.00%) SQL
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 12 (60.00%) Active Directory
2 1 (5.00%) VMware Infrastructure
2 1 (5.00%) Hyper-V
Systems Management
1 4 (20.00%) SCCM
2 1 (5.00%) Nagios
Vendors
1 11 (55.00%) Microsoft
2 6 (30.00%) Apple
3 5 (25.00%) Citrix
4 2 (10.00%) Cisco
4 2 (10.00%) VMware
5 1 (5.00%) Mitel
5 1 (5.00%) Google
Birmingham, West Midlands (County)
Searchability
Salary: £22000 - £28000 per annum
Posted: 7 hours ago
Birmingham
Hays IT - Uk Posting account
Salary: £23000.00 - £25000.00 per annum
Posted: 13 days ago