The statistics below represent IT jobs advertised across the Birmingham region that had 2nd Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Second Line Support
Rank 123 116 105
Rank change year-on-year
-7 -11
Permanent jobs requiring a 2nd Line Support 17 15 20
As % of all permanent IT jobs located in Birmingham 0.72% 0.75% 1.06%
As % of the Job Titles category 0.75% 0.76% 1.11%
Number of salaries quoted 17 14 20
Median salary £23,500 £26,250 £25,000
Median salary % change year-on-year
-10.47% +5.00%
90% offered a salary of more than £21,000 £23,250 £19,900
10% offered a salary of more than £28,500 £27,200 £27,300
UK excluding London median salary £25,500 £25,000 £25,000
% change year-on-year
+2.00% -
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2265 1963 1798
As % of all permanent IT jobs located in Birmingham 96.02% 97.56% 95.28%
Number of salaries quoted 1686 1613 1588
Median salary £40,000 £42,500 £42,500
Median salary % change year-on-year
-5.88% -
90% offered a salary of more than £25,000 £26,500 £25,500
10% offered a salary of more than £62,500 £65,000 £67,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 28 June 2016, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 30 (78.95%) Windows
2 17 (44.74%) Microsoft
3 13 (34.21%) MS Excel
4 11 (28.95%) Active Directory
5 10 (26.32%) MS Office
6 8 (21.05%) Windows Server
7 7 (18.42%) VoIP
7 7 (18.42%) TCP/IP
7 7 (18.42%) SLA
7 7 (18.42%) Telecoms
7 7 (18.42%) Degree
8 6 (15.79%) Android
8 6 (15.79%) Windows 7
8 6 (15.79%) Apple iOS
8 6 (15.79%) VMware
8 6 (15.79%) Firewall
8 6 (15.79%) Linux
9 5 (13.16%) Windows Server 2012
9 5 (13.16%) Mobile Computing
9 5 (13.16%) Mobile Device Management
9 5 (13.16%) PBX
9 5 (13.16%) Blackberry
9 5 (13.16%) VMware Infrastructure
9 5 (13.16%) Windows Server 2008
9 5 (13.16%) Computer Science
9 5 (13.16%) Windows Mobile
10 4 (10.53%) Logistics
10 4 (10.53%) MS PowerPoint
10 4 (10.53%) Problem Management
10 4 (10.53%) Windows Server 2003

2nd Line Support Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.53%) MS Exchange
2 3 (7.89%) Exchange Server 2010
2 3 (7.89%) Exchange Server 2013
3 2 (5.26%) Exchange Server 2007
3 2 (5.26%) Skype for Business
4 1 (2.63%) GroupWise
4 1 (2.63%) JBoss
4 1 (2.63%) WordPress
Applications
1 13 (34.21%) MS Excel
2 10 (26.32%) MS Office
3 4 (10.53%) MS PowerPoint
Cloud Services
1 1 (2.63%) Cloud Computing
1 1 (2.63%) Microsoft Azure
1 1 (2.63%) Office 365
1 1 (2.63%) SaaS
Communications & Networking
1 7 (18.42%) TCP/IP
1 7 (18.42%) VoIP
2 6 (15.79%) Firewall
3 5 (13.16%) PBX
4 2 (5.26%) LAN
4 2 (5.26%) Remote Desktop
4 2 (5.26%) Unified Communications
4 2 (5.26%) VLAN
4 2 (5.26%) VPN
4 2 (5.26%) WAN
5 1 (2.63%) DHCP
5 1 (2.63%) DNS
5 1 (2.63%) SAN
5 1 (2.63%) Wi-Fi
Database & Business Intelligence
1 3 (7.89%) SQL Server
General
1 7 (18.42%) Telecoms
2 4 (10.53%) Automotive
3 2 (5.26%) Finance
4 1 (2.63%) Financial Institution
4 1 (2.63%) French Language
4 1 (2.63%) German Language
Libraries, Frameworks & Software Standards
1 2 (5.26%) XMPP
2 1 (2.63%) .NET
Miscellaneous
1 5 (13.16%) Blackberry
1 5 (13.16%) Computer Science
1 5 (13.16%) Mobile Computing
2 2 (5.26%) Data Centre
3 1 (2.63%) Management Information System
3 1 (2.63%) Replication
Operating Systems
1 30 (78.95%) Windows
2 8 (21.05%) Windows Server
3 6 (15.79%) Android
3 6 (15.79%) Apple iOS
3 6 (15.79%) Linux
3 6 (15.79%) Windows 7
4 5 (13.16%) Windows Mobile
4 5 (13.16%) Windows Server 2008
4 5 (13.16%) Windows Server 2012
5 4 (10.53%) Unix
5 4 (10.53%) Windows Server 2003
6 3 (7.89%) Windows 8
7 1 (2.63%) Windows 10
7 1 (2.63%) Windows XP
Processes & Methodologies
1 5 (13.16%) Mobile Device Management
2 4 (10.53%) Logistics
2 4 (10.53%) Migration
2 4 (10.53%) Problem Management
3 2 (5.26%) Incident Management
3 2 (5.26%) ITIL
3 2 (5.26%) Root Cause Analysis
3 2 (5.26%) Stakeholder Management
4 1 (2.63%) Change Management
4 1 (2.63%) Configuration Management
4 1 (2.63%) Continuous Improvement
4 1 (2.63%) Document Management
4 1 (2.63%) Load Balancing
4 1 (2.63%) Patch Management
4 1 (2.63%) Service Delivery
4 1 (2.63%) Time Management
Programming Languages
1 2 (5.26%) SQL
Qualifications
1 7 (18.42%) Degree
2 2 (5.26%) MCSE
2 2 (5.26%) Microsoft Certification
3 1 (2.63%) MCITP
3 1 (2.63%) MCP
3 1 (2.63%) MCSA
3 1 (2.63%) SC Cleared
3 1 (2.63%) Security Cleared
Quality Assurance & Compliance
1 7 (18.42%) SLA
System Software
1 11 (28.95%) Active Directory
2 5 (13.16%) VMware Infrastructure
3 2 (5.26%) Hyper-V
4 1 (2.63%) Microsoft Virtual Server
4 1 (2.63%) Virtual Machines
4 1 (2.63%) Virtual Servers
4 1 (2.63%) vSphere
Systems Management
1 2 (5.26%) Cisco CUCM
2 1 (2.63%) Backup Exec
2 1 (2.63%) Norton AntiVirus
2 1 (2.63%) SCCM
2 1 (2.63%) SCOM
Vendors
1 17 (44.74%) Microsoft
2 6 (15.79%) VMware
3 3 (7.89%) Cisco
4 2 (5.26%) Adobe
4 2 (5.26%) Apple
4 2 (5.26%) Avaya
5 1 (2.63%) Citrix
5 1 (2.63%) EMC
5 1 (2.63%) NetApp
5 1 (2.63%) Novell
5 1 (2.63%) Oracle
5 1 (2.63%) SAP
5 1 (2.63%) SolarWinds
5 1 (2.63%) Symantec
5 1 (2.63%) Veeam
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 14 hours ago
Birmingham, West Midlands (County)
Gleeson Recruitment Group
Salary: £25k - 28k per year + Benefits
Posted: 6 days ago