The first table below looks at the demand for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Birmingham region.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 114 127 105
Rank change year-on-year
+13 -22
Permanent jobs requiring a 2nd Line Support 9 2 4
As % of all permanent IT jobs located in Birmingham 0.45% 0.098% 0.24%
As % of the Job Titles category 0.47% 0.10% 0.26%
Number of salaries quoted 9 2 3
Average salary £20,500 £24,500 £21,917
Average salary % change year-on-year
-16.32% +11.78%
90% offered a salary of more than £17,800 £22,900 £19,983
10% offered a salary of more than £26,900 £26,100 £22,383
UK excluding London average salary £24,500 £25,000 £25,000
% change year-on-year
-2.00% -
Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1896 1918 1568
As % of all permanent IT jobs located in Birmingham 94.19% 93.70% 94.29%
Number of salaries quoted 1636 1696 1382
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £26,500 £25,000 £26,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
2nd Line Support
West Midlands

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Birmingham region over the 3 months to 31 July 2014.

2nd Line Support Salary Histogram in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 31 July 2014, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 20 (80.00%) Windows
2 14 (56.00%) Microsoft
2 14 (56.00%) Active Directory
2 14 (56.00%) MS Exchange
2 14 (56.00%) Windows Server 2008
2 14 (56.00%) Windows 7
3 13 (52.00%) VMware
3 13 (52.00%) MS Excel
4 12 (48.00%) WAN
4 12 (48.00%) MS Office
4 12 (48.00%) Windows Server 2003
5 11 (44.00%) Windows XP
6 10 (40.00%) LAN
7 9 (36.00%) VPN
7 9 (36.00%) Internet
7 9 (36.00%) Cisco
7 9 (36.00%) VMware Infrastructure
8 6 (24.00%) Office 365
8 6 (24.00%) Windows 8
8 6 (24.00%) Windows Server 2012
8 6 (24.00%) Exchange Server 2010
8 6 (24.00%) Microsoft Certification
8 6 (24.00%) TCP/IP
8 6 (24.00%) Firewall
9 5 (20.00%) Blackberry
9 5 (20.00%) Blackberry Enterprise Server
9 5 (20.00%) Backup Exec
10 4 (16.00%) SCCM
10 4 (16.00%) Exchange Server 2007
10 4 (16.00%) Exchange Server 2003

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 31 July 2014, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (56.00%) MS Exchange
2 6 (24.00%) Exchange Server 2010
3 5 (20.00%) Blackberry Enterprise Server
4 4 (16.00%) Exchange Server 2007
4 4 (16.00%) Exchange Server 2003
5 2 (8.00%) SharePoint Server
5 2 (8.00%) Exchange Server 2013
5 2 (8.00%) SharePoint
6 1 (4.00%) Exchange Server 2000
Applications
1 13 (52.00%) MS Excel
2 12 (48.00%) MS Office
Cloud Services
1 6 (24.00%) Office 365
Communications & Networking
1 12 (48.00%) WAN
2 10 (40.00%) LAN
3 9 (36.00%) VPN
3 9 (36.00%) Internet
4 6 (24.00%) TCP/IP
4 6 (24.00%) Firewall
5 4 (16.00%) Wi-Fi
5 4 (16.00%) ADSL
6 3 (12.00%) Wireless
7 2 (8.00%) IP Telephony
8 1 (4.00%) DNS
8 1 (4.00%) SMTP
8 1 (4.00%) DWDM
8 1 (4.00%) 3G
8 1 (4.00%) Network Security
Database & Business Intelligence
1 2 (8.00%) Crystal Reports
1 2 (8.00%) SQL Server
1 2 (8.00%) MySQL
2 1 (4.00%) RDBMS
2 1 (4.00%) Oracle Database
2 1 (4.00%) Relational Database
General
1 3 (12.00%) Finance
2 1 (4.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.00%) HTML
1 1 (4.00%) CSS
Miscellaneous
1 5 (20.00%) Blackberry
2 1 (4.00%) Client/Server
2 1 (4.00%) Statistics
Operating Systems
1 20 (80.00%) Windows
2 14 (56.00%) Windows Server 2008
2 14 (56.00%) Windows 7
3 12 (48.00%) Windows Server 2003
4 11 (44.00%) Windows XP
5 6 (24.00%) Windows 8
5 6 (24.00%) Windows Server 2012
6 3 (12.00%) Linux
7 2 (8.00%) Android
8 1 (4.00%) UNIX
8 1 (4.00%) Solaris
8 1 (4.00%) Windows 2000
8 1 (4.00%) Windows Vista
8 1 (4.00%) Ubuntu
8 1 (4.00%) Debian
Processes & Methodologies
1 3 (12.00%) ITIL
2 2 (8.00%) Migration
2 2 (8.00%) Incident Management
3 1 (4.00%) CRM
3 1 (4.00%) Document Management
3 1 (4.00%) Stakeholder Management
3 1 (4.00%) Service Delivery
Programming Languages
1 4 (16.00%) SQL
2 1 (4.00%) C
2 1 (4.00%) C++
2 1 (4.00%) Java
2 1 (4.00%) Perl
2 1 (4.00%) PHP
2 1 (4.00%) Shell Script
Qualifications
1 6 (24.00%) Microsoft Certification
2 4 (16.00%) MCP
3 2 (8.00%) Degree
3 2 (8.00%) MCITP
3 2 (8.00%) MCSE
4 1 (4.00%) CCNA
4 1 (4.00%) Cisco Certification
4 1 (4.00%) Security Cleared
Quality Assurance & Compliance
1 2 (8.00%) SLA
System Software
1 14 (56.00%) Active Directory
2 9 (36.00%) VMware Infrastructure
3 4 (16.00%) Terminal Services
Systems Management
1 5 (20.00%) Backup Exec
2 4 (16.00%) SCCM
2 4 (16.00%) Systems Management Server (SMS)
2 4 (16.00%) Norton AntiVirus
Vendors
1 14 (56.00%) Microsoft
2 13 (52.00%) VMware
3 9 (36.00%) Cisco
4 4 (16.00%) Symantec
4 4 (16.00%) Intel
5 3 (12.00%) Oracle
5 3 (12.00%) Apple
6 2 (8.00%) Juniper
6 2 (8.00%) Citrix
7 1 (4.00%) Sybase
7 1 (4.00%) Progress
7 1 (4.00%) Nortel
7 1 (4.00%) Interwoven
7 1 (4.00%) Sage
7 1 (4.00%) Salesforce.com
7 1 (4.00%) Acronis
7 1 (4.00%) LANDesk
7 1 (4.00%) WatchGuard
7 1 (4.00%) SonicWALL
7 1 (4.00%) Draytek