The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Second Line Support
Rank 112 106 100
Rank change year-on-year
-6 -6
Permanent jobs requiring a 2nd Line Support 18 16 8
As % of all permanent IT jobs located in Birmingham 0.87% 0.85% 0.48%
As % of the Job Titles category 0.92% 0.90% 0.50%
Number of salaries quoted 15 16 8
Average salary £27,000 £24,500 £25,000
Average salary % change year-on-year
+10.20% -2.00%
90% offered a salary of more than £24,000 £21,000 £19,600
10% offered a salary of more than £30,000 £26,750 £35,000
UK excluding London average salary £25,000 £25,000 £24,500
% change year-on-year
- +2.04%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1964 1771 1587
As % of all permanent IT jobs located in Birmingham 95.11% 94.20% 94.97%
Number of salaries quoted 1795 1575 1380
Average salary £40,000 £40,000 £42,500
Average salary % change year-on-year
- -5.88%
90% offered a salary of more than £24,500 £25,000 £27,500
10% offered a salary of more than £65,000 £62,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Birmingham region over the 3 months to 19 December 2014.

2nd Line Support Salary Histogram in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 19 December 2014, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 32 (94.12%) Windows
2 16 (47.06%) Microsoft
3 14 (41.18%) ITIL
4 12 (35.29%) Active Directory
5 10 (29.41%) MS Exchange
5 10 (29.41%) SQL
6 9 (26.47%) UNIX
6 9 (26.47%) SQL Server
6 9 (26.47%) MS Office
6 9 (26.47%) Sybase
6 9 (26.47%) PL/SQL
6 9 (26.47%) ITIL Certification
7 8 (23.53%) MS Excel
7 8 (23.53%) Windows Server 2008
7 8 (23.53%) Windows 7
8 6 (17.65%) Windows 8
8 6 (17.65%) Windows Server 2012
8 6 (17.65%) LAN
8 6 (17.65%) WAN
8 6 (17.65%) Blackberry
8 6 (17.65%) Finance
9 5 (14.71%) TCP/IP
9 5 (14.71%) Windows XP
9 5 (14.71%) VMware
10 4 (11.76%) Mitel
10 4 (11.76%) Apple
10 4 (11.76%) Continuous Improvement
10 4 (11.76%) Windows Server 2003
10 4 (11.76%) SAN
10 4 (11.76%) Internet

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 19 December 2014, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (29.41%) MS Exchange
2 3 (8.82%) Exchange Server 2010
2 3 (8.82%) Exchange Server 2013
3 2 (5.88%) Blackberry Enterprise Server
4 1 (2.94%) Exchange Server 2003
4 1 (2.94%) Exchange Server 2007
4 1 (2.94%) Lync
4 1 (2.94%) SharePoint
Applications
1 9 (26.47%) MS Office
2 8 (23.53%) MS Excel
Cloud Services
1 1 (2.94%) Office 365
Communications & Networking
1 6 (17.65%) LAN
1 6 (17.65%) WAN
2 5 (14.71%) TCP/IP
3 4 (11.76%) SAN
3 4 (11.76%) Internet
3 4 (11.76%) Firewall
4 3 (8.82%) VPN
4 3 (8.82%) DNS
5 2 (5.88%) MPLS
5 2 (5.88%) DSL
6 1 (2.94%) DHCP
6 1 (2.94%) Wireless
6 1 (2.94%) VLAN
6 1 (2.94%) ADSL
Database & Business Intelligence
1 9 (26.47%) SQL Server
2 2 (5.88%) SQL Server Analysis Services
2 2 (5.88%) MySQL
General
1 6 (17.65%) Finance
2 1 (2.94%) Advertising
Miscellaneous
1 6 (17.65%) Blackberry
2 3 (8.82%) User Experience
3 1 (2.94%) Analytical Skills
Operating Systems
1 32 (94.12%) Windows
2 9 (26.47%) UNIX
3 8 (23.53%) Windows 7
3 8 (23.53%) Windows Server 2008
4 6 (17.65%) Windows 8
4 6 (17.65%) Windows Server 2012
5 5 (14.71%) Windows XP
6 4 (11.76%) Windows Server 2003
7 3 (8.82%) Linux
8 2 (5.88%) Mac OS
8 2 (5.88%) Debian
8 2 (5.88%) Ubuntu
8 2 (5.88%) SUSE Linux Enterprise Server
9 1 (2.94%) Apple iOS
Processes & Methodologies
1 14 (41.18%) ITIL
2 4 (11.76%) Continuous Improvement
3 3 (8.82%) Time Management
3 3 (8.82%) Service Delivery
4 2 (5.88%) Migration
4 2 (5.88%) Business Analysis
4 2 (5.88%) Web Application Development
4 2 (5.88%) Release Management
4 2 (5.88%) Software License Management
5 1 (2.94%) Mobile Device Management
5 1 (2.94%) Kalman Filter
5 1 (2.94%) Data Protection
5 1 (2.94%) Capacity Management
5 1 (2.94%) Incident Management
5 1 (2.94%) Problem Management
5 1 (2.94%) Asset Management
5 1 (2.94%) Disaster Recovery
5 1 (2.94%) Configuration Management
5 1 (2.94%) Service Management
Programming Languages
1 10 (29.41%) SQL
2 9 (26.47%) PL/SQL
Qualifications
1 9 (26.47%) ITIL Certification
2 3 (8.82%) Microsoft Certification
2 3 (8.82%) MCSE
2 3 (8.82%) MCITP
3 1 (2.94%) MCSA
3 1 (2.94%) CCNA
3 1 (2.94%) CCA
3 1 (2.94%) Citrix Certification
3 1 (2.94%) Cisco Certification
3 1 (2.94%) MCP
3 1 (2.94%) Network+ Certification
Quality Assurance & Compliance
1 2 (5.88%) SLA
System Software
1 12 (35.29%) Active Directory
2 4 (11.76%) VMware Infrastructure
3 1 (2.94%) Hyper-V
3 1 (2.94%) XenApp
3 1 (2.94%) XenServer
3 1 (2.94%) vSphere
3 1 (2.94%) VMware ESXi
Systems Management
1 3 (8.82%) SCCM
2 1 (2.94%) Backup Exec
2 1 (2.94%) WSUS
Vendors
1 16 (47.06%) Microsoft
2 9 (26.47%) Sybase
3 5 (14.71%) VMware
4 4 (11.76%) Mitel
4 4 (11.76%) Apple
5 3 (8.82%) Cisco
6 2 (5.88%) Remedy
6 2 (5.88%) HP
6 2 (5.88%) Dell
6 2 (5.88%) Citrix
6 2 (5.88%) Juniper
6 2 (5.88%) Acronis
6 2 (5.88%) Oracle
7 1 (2.94%) AVG
7 1 (2.94%) SonicWALL
7 1 (2.94%) Kaspersky
7 1 (2.94%) Kaseya
7 1 (2.94%) NetApp
7 1 (2.94%) Sophos
Birmingham, West Midlands (County)
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: 4 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Salary: £28000 - £30000 per annum + Benefits
Posted: 9 days ago