The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 109 101 105
Rank change year-on-year
-8 +4
Permanent jobs requiring a 2nd Line Support 16 16 11
As % of all permanent IT jobs located in Birmingham 0.88% 0.89% 0.65%
As % of the Job Titles category 0.91% 0.94% 0.69%
Number of salaries quoted 11 16 10
Average salary £22,500 £24,500 £23,000
Average salary % change year-on-year
-8.16% +6.52%
90% offered a salary of more than £22,000 £23,000 £21,900
10% offered a salary of more than £26,500 £26,750 £25,100
UK excluding London average salary £25,000 £24,250 £24,500
% change year-on-year
+3.09% -1.02%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1754 1705 1595
As % of all permanent IT jobs located in Birmingham 96.37% 95.15% 94.16%
Number of salaries quoted 1434 1489 1325
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 4 May 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 39 (95.12%) Windows
2 24 (58.54%) Blackberry
3 23 (56.10%) Active Directory
4 22 (53.66%) Windows 7
5 20 (48.78%) Microsoft
5 20 (48.78%) MS Exchange
6 18 (43.90%) MS Excel
7 17 (41.46%) Service Delivery
8 14 (34.15%) User Experience
8 14 (34.15%) SCCM
8 14 (34.15%) Time Management
9 13 (31.71%) Apple
10 12 (29.27%) Law
10 12 (29.27%) Legal
11 10 (24.39%) WAN
12 9 (21.95%) LAN
12 9 (21.95%) MS Office
13 8 (19.51%) Cisco
13 8 (19.51%) Windows Server 2008
14 7 (17.07%) ITIL
15 5 (12.20%) Exchange Server 2007
16 4 (9.76%) Windows Server 2012
16 4 (9.76%) Exchange Server 2010
16 4 (9.76%) Wireless
16 4 (9.76%) Finance
16 4 (9.76%) Windows XP
16 4 (9.76%) Windows Server 2003
16 4 (9.76%) Citrix
17 3 (7.32%) MPLS
17 3 (7.32%) SLA

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 4 May 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (48.78%) MS Exchange
2 5 (12.20%) Exchange Server 2007
3 4 (9.76%) Exchange Server 2010
4 3 (7.32%) Blackberry Enterprise Server
5 1 (2.44%) Exchange Server 2003
Applications
1 18 (43.90%) MS Excel
2 9 (21.95%) MS Office
3 1 (2.44%) MS PowerPoint
Communications & Networking
1 10 (24.39%) WAN
2 9 (21.95%) LAN
3 4 (9.76%) Wireless
4 3 (7.32%) MPLS
4 3 (7.32%) DSL
4 3 (7.32%) Firewall
5 1 (2.44%) SAN
5 1 (2.44%) Internet
5 1 (2.44%) DECT
5 1 (2.44%) DHCP
5 1 (2.44%) TCP/IP
5 1 (2.44%) DNS
5 1 (2.44%) VLAN
5 1 (2.44%) IP Telephony
5 1 (2.44%) Cisco IOS
Database & Business Intelligence
1 1 (2.44%) SQL Server
1 1 (2.44%) RDBMS
1 1 (2.44%) Relational Database
General
1 12 (29.27%) Law
1 12 (29.27%) Legal
2 4 (9.76%) Finance
Miscellaneous
1 24 (58.54%) Blackberry
2 14 (34.15%) User Experience
3 3 (7.32%) Analytical Skills
3 3 (7.32%) iPhone
3 3 (7.32%) Video Conferencing
4 2 (4.88%) iPad
5 1 (2.44%) CMDB
5 1 (2.44%) Handset
Operating Systems
1 39 (95.12%) Windows
2 22 (53.66%) Windows 7
3 8 (19.51%) Windows Server 2008
4 4 (9.76%) Windows Server 2012
4 4 (9.76%) Windows XP
4 4 (9.76%) Windows Server 2003
5 3 (7.32%) UNIX
6 1 (2.44%) Linux
6 1 (2.44%) Windows Mobile
6 1 (2.44%) Apple iOS
6 1 (2.44%) Android
Processes & Methodologies
1 17 (41.46%) Service Delivery
2 14 (34.15%) Time Management
3 7 (17.07%) ITIL
4 2 (4.88%) Configuration Management
5 1 (2.44%) Incident Management
5 1 (2.44%) Problem Management
5 1 (2.44%) Asset Management
5 1 (2.44%) Service Management
5 1 (2.44%) Change Management
5 1 (2.44%) Disaster Recovery
5 1 (2.44%) Continuous Improvement
5 1 (2.44%) Capacity Management
5 1 (2.44%) Software Deployment
5 1 (2.44%) Mobile Device Management
5 1 (2.44%) Data Protection
Programming Languages
1 3 (7.32%) SQL
2 1 (2.44%) PL/SQL
Qualifications
1 2 (4.88%) MCITP
1 2 (4.88%) Microsoft Certification
2 1 (2.44%) ITIL Certification
2 1 (2.44%) CCA
2 1 (2.44%) Citrix Certification
2 1 (2.44%) MCSE
2 1 (2.44%) MOS
2 1 (2.44%) MCDST
Quality Assurance & Compliance
1 3 (7.32%) SLA
System Software
1 23 (56.10%) Active Directory
2 1 (2.44%) VMware ESXi
2 1 (2.44%) VMware Infrastructure
Systems Management
1 14 (34.15%) SCCM
2 1 (2.44%) Nagios
2 1 (2.44%) WSUS
Vendors
1 20 (48.78%) Microsoft
2 13 (31.71%) Apple
3 8 (19.51%) Cisco
4 4 (9.76%) Citrix
5 2 (4.88%) VMware
6 1 (2.44%) Avaya
6 1 (2.44%) HP
6 1 (2.44%) Dell
6 1 (2.44%) Sybase
6 1 (2.44%) LANDesk
6 1 (2.44%) Mitel
6 1 (2.44%) Toshiba
Birmingham, West Midlands (County)
Searchability
Salary: £22000 - £26000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Searchability
Salary: £22000 - £28000 per annum
Posted: 4 days ago