The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Second Line Support
Rank 115 106 105
Rank change year-on-year
-9 -1
Permanent jobs requiring a 2nd Line Support 12 12 9
As % of all permanent IT jobs located in Birmingham 0.66% 0.65% 0.54%
As % of the Job Titles category 0.69% 0.68% 0.57%
Number of salaries quoted 11 12 8
Average salary £26,250 £23,750 £23,000
Average salary % change year-on-year
+10.52% +3.26%
90% offered a salary of more than £22,500 £19,150 £22,350
10% offered a salary of more than £26,500 £29,500 £25,300
UK excluding London average salary £24,500 £24,500 £24,500
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1743 1761 1588
As % of all permanent IT jobs located in Birmingham 95.98% 94.68% 94.86%
Number of salaries quoted 1423 1557 1338
Average salary £40,000 £42,500 £41,000
Average salary % change year-on-year
-5.88% +3.65%
90% offered a salary of more than £25,000 £27,500 £24,500
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 2 June 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 38 (95.00%) Windows
2 24 (60.00%) Blackberry
3 23 (57.50%) Active Directory
4 22 (55.00%) Windows 7
5 21 (52.50%) MS Exchange
6 20 (50.00%) Microsoft
7 18 (45.00%) MS Excel
7 18 (45.00%) Service Delivery
8 13 (32.50%) User Experience
8 13 (32.50%) SCCM
8 13 (32.50%) Time Management
9 12 (30.00%) Law
9 12 (30.00%) Legal
10 11 (27.50%) Apple
11 10 (25.00%) MS Office
11 10 (25.00%) WAN
12 9 (22.50%) LAN
13 8 (20.00%) Cisco
13 8 (20.00%) ITIL
13 8 (20.00%) Windows Server 2008
14 7 (17.50%) Exchange Server 2007
15 6 (15.00%) Wireless
15 6 (15.00%) Windows XP
15 6 (15.00%) Exchange Server 2010
16 5 (12.50%) Video Conferencing
16 5 (12.50%) Analytical Skills
16 5 (12.50%) Citrix
17 4 (10.00%) Windows Server 2003
17 4 (10.00%) Windows Server 2012
18 3 (7.50%) iPhone

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 2 June 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (52.50%) MS Exchange
2 7 (17.50%) Exchange Server 2007
3 6 (15.00%) Exchange Server 2010
4 3 (7.50%) Blackberry Enterprise Server
5 1 (2.50%) Exchange Server 2003
Applications
1 18 (45.00%) MS Excel
2 10 (25.00%) MS Office
3 1 (2.50%) MS PowerPoint
Communications & Networking
1 10 (25.00%) WAN
2 9 (22.50%) LAN
3 6 (15.00%) Wireless
4 3 (7.50%) MPLS
4 3 (7.50%) DSL
4 3 (7.50%) Firewall
5 1 (2.50%) SAN
5 1 (2.50%) DECT
5 1 (2.50%) DHCP
5 1 (2.50%) TCP/IP
5 1 (2.50%) DNS
5 1 (2.50%) Cisco IOS
5 1 (2.50%) VLAN
5 1 (2.50%) IP Telephony
Database & Business Intelligence
1 1 (2.50%) Relational Database
1 1 (2.50%) RDBMS
General
1 12 (30.00%) Law
1 12 (30.00%) Legal
2 3 (7.50%) Finance
Miscellaneous
1 24 (60.00%) Blackberry
2 13 (32.50%) User Experience
3 5 (12.50%) Video Conferencing
3 5 (12.50%) Analytical Skills
4 3 (7.50%) iPhone
5 2 (5.00%) iPad
6 1 (2.50%) Handset
6 1 (2.50%) CMDB
Operating Systems
1 38 (95.00%) Windows
2 22 (55.00%) Windows 7
3 8 (20.00%) Windows Server 2008
4 6 (15.00%) Windows XP
5 4 (10.00%) Windows Server 2003
5 4 (10.00%) Windows Server 2012
6 2 (5.00%) UNIX
7 1 (2.50%) Android
7 1 (2.50%) Linux
7 1 (2.50%) Windows Mobile
Processes & Methodologies
1 18 (45.00%) Service Delivery
2 13 (32.50%) Time Management
3 8 (20.00%) ITIL
4 2 (5.00%) Configuration Management
5 1 (2.50%) Continuous Improvement
5 1 (2.50%) Capacity Management
5 1 (2.50%) Software Deployment
5 1 (2.50%) Data Protection
5 1 (2.50%) Service Management
5 1 (2.50%) Incident Management
5 1 (2.50%) Problem Management
5 1 (2.50%) Asset Management
5 1 (2.50%) Change Management
5 1 (2.50%) Disaster Recovery
Programming Languages
1 3 (7.50%) SQL
Qualifications
1 1 (2.50%) Microsoft Certification
1 1 (2.50%) MCDST
1 1 (2.50%) MCITP
1 1 (2.50%) MOS
Quality Assurance & Compliance
1 3 (7.50%) SLA
System Software
1 23 (57.50%) Active Directory
2 1 (2.50%) VMware ESXi
2 1 (2.50%) VMware Infrastructure
2 1 (2.50%) Hyper-V
Systems Management
1 13 (32.50%) SCCM
2 1 (2.50%) Nagios
2 1 (2.50%) WSUS
Vendors
1 20 (50.00%) Microsoft
2 11 (27.50%) Apple
3 8 (20.00%) Cisco
4 5 (12.50%) Citrix
5 3 (7.50%) VMware
6 1 (2.50%) Toshiba
6 1 (2.50%) HP
6 1 (2.50%) Dell
6 1 (2.50%) Avaya
6 1 (2.50%) Google
6 1 (2.50%) LANDesk
6 1 (2.50%) Mitel
Birmingham, West Midlands (County)
Search Consultancy
Salary: £20000 - £25000 per annum
Posted: 19 hours ago
Birmingham
Blue Town Online
Salary: dependent upon experience
Posted: 14 days ago
Birmingham, West Midlands (County)
JMP Consultants Limited
Salary: Competitive salary + benefits
Posted: 26 days ago