The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 94 95 105
Rank change year-on-year
+1 +10
Permanent jobs requiring a 2nd Line Support 26 15 8
As % of all permanent IT jobs located in Birmingham 1.44% 0.99% 0.48%
As % of the Job Titles category 1.50% 1.05% 0.50%
Number of salaries quoted 17 14 8
Average salary £25,000 £25,000 £24,500
Average salary % change year-on-year
- +2.04%
90% offered a salary of more than £22,500 £20,000 £19,825
10% offered a salary of more than £30,000 £27,000 £29,050
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1734 1425 1592
As % of all permanent IT jobs located in Birmingham 95.85% 94.06% 94.76%
Number of salaries quoted 1573 1242 1360
Average salary £40,000 £41,000 £40,000
Average salary % change year-on-year
-2.43% +2.50%
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 30 January 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 44 (95.65%) Windows
2 20 (43.48%) Microsoft
3 19 (41.30%) Active Directory
4 15 (32.61%) Blackberry
4 15 (32.61%) MS Exchange
4 15 (32.61%) ITIL
4 15 (32.61%) Windows 7
5 13 (28.26%) MS Excel
6 11 (23.91%) SQL
7 10 (21.74%) Windows Server 2008
7 10 (21.74%) UNIX
8 9 (19.57%) Service Delivery
8 9 (19.57%) PL/SQL
8 9 (19.57%) SQL Server
8 9 (19.57%) Sybase
8 9 (19.57%) ITIL Certification
8 9 (19.57%) LAN
8 9 (19.57%) WAN
8 9 (19.57%) User Experience
8 9 (19.57%) SCCM
8 9 (19.57%) Time Management
9 8 (17.39%) MS Office
9 8 (17.39%) Apple
10 7 (15.22%) Law
10 7 (15.22%) Legal
10 7 (15.22%) Cisco
10 7 (15.22%) Windows Server 2012
11 6 (13.04%) Finance
11 6 (13.04%) Windows XP
12 5 (10.87%) VMware

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 30 January 2015, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (32.61%) MS Exchange
2 3 (6.52%) Blackberry Enterprise Server
3 2 (4.35%) Exchange Server 2003
3 2 (4.35%) Exchange Server 2007
3 2 (4.35%) Exchange Server 2010
3 2 (4.35%) Exchange Server 2013
4 1 (2.17%) SharePoint
4 1 (2.17%) Lync
Applications
1 13 (28.26%) MS Excel
2 8 (17.39%) MS Office
Cloud Services
1 1 (2.17%) Office 365
Communications & Networking
1 9 (19.57%) LAN
1 9 (19.57%) WAN
2 5 (10.87%) SAN
3 4 (8.70%) TCP/IP
4 3 (6.52%) Firewall
4 3 (6.52%) Internet
4 3 (6.52%) MPLS
4 3 (6.52%) DSL
5 2 (4.35%) VPN
5 2 (4.35%) DNS
6 1 (2.17%) DHCP
6 1 (2.17%) ADSL
6 1 (2.17%) Wireless
6 1 (2.17%) IP Telephony
6 1 (2.17%) Cisco IOS
6 1 (2.17%) VLAN
Database & Business Intelligence
1 9 (19.57%) SQL Server
2 2 (4.35%) SQL Server Analysis Services
3 1 (2.17%) MySQL
General
1 7 (15.22%) Law
1 7 (15.22%) Legal
2 6 (13.04%) Finance
3 1 (2.17%) Advertising
Miscellaneous
1 15 (32.61%) Blackberry
2 9 (19.57%) User Experience
3 1 (2.17%) Analytical Skills
3 1 (2.17%) iPad
3 1 (2.17%) iPhone
Operating Systems
1 44 (95.65%) Windows
2 15 (32.61%) Windows 7
3 10 (21.74%) Windows Server 2008
3 10 (21.74%) UNIX
4 7 (15.22%) Windows Server 2012
5 6 (13.04%) Windows XP
6 5 (10.87%) Windows Server 2003
6 5 (10.87%) Windows 8
7 3 (6.52%) Linux
8 2 (4.35%) Mac OS
9 1 (2.17%) Debian
9 1 (2.17%) SUSE Linux Enterprise Server
9 1 (2.17%) Apple iOS
9 1 (2.17%) Android
9 1 (2.17%) Ubuntu
9 1 (2.17%) Windows Mobile
Processes & Methodologies
1 15 (32.61%) ITIL
2 9 (19.57%) Service Delivery
2 9 (19.57%) Time Management
3 4 (8.70%) Continuous Improvement
4 2 (4.35%) Business Analysis
4 2 (4.35%) Incident Management
4 2 (4.35%) Release Management
4 2 (4.35%) Web Application Development
5 1 (2.17%) Migration
5 1 (2.17%) Asset Management
5 1 (2.17%) Configuration Management
5 1 (2.17%) Service Management
5 1 (2.17%) Disaster Recovery
5 1 (2.17%) Kalman Filter
5 1 (2.17%) Mobile Device Management
5 1 (2.17%) Software Deployment
5 1 (2.17%) Capacity Management
5 1 (2.17%) Software License Management
5 1 (2.17%) Data Protection
5 1 (2.17%) Problem Management
Programming Languages
1 11 (23.91%) SQL
2 9 (19.57%) PL/SQL
Qualifications
1 9 (19.57%) ITIL Certification
2 3 (6.52%) Microsoft Certification
2 3 (6.52%) MCITP
3 2 (4.35%) MCSE
4 1 (2.17%) CCNA
4 1 (2.17%) CCA
4 1 (2.17%) Citrix Certification
4 1 (2.17%) Cisco Certification
4 1 (2.17%) MCSA
4 1 (2.17%) MCP
4 1 (2.17%) Network+ Certification
4 1 (2.17%) MOS
4 1 (2.17%) MCDST
Quality Assurance & Compliance
1 3 (6.52%) SLA
System Software
1 19 (41.30%) Active Directory
2 3 (6.52%) VMware Infrastructure
3 1 (2.17%) Hyper-V
3 1 (2.17%) XenApp
3 1 (2.17%) XenServer
3 1 (2.17%) vSphere
3 1 (2.17%) VMware ESXi
Systems Management
1 9 (19.57%) SCCM
2 1 (2.17%) Backup Exec
2 1 (2.17%) WSUS
Vendors
1 20 (43.48%) Microsoft
2 9 (19.57%) Sybase
3 8 (17.39%) Apple
4 7 (15.22%) Cisco
5 5 (10.87%) VMware
6 4 (8.70%) Mitel
7 3 (6.52%) HP
7 3 (6.52%) Dell
8 2 (4.35%) Remedy
8 2 (4.35%) Citrix
9 1 (2.17%) Avaya
9 1 (2.17%) Juniper
9 1 (2.17%) Oracle
9 1 (2.17%) Sophos
9 1 (2.17%) NetApp
9 1 (2.17%) Toshiba
9 1 (2.17%) AVG
9 1 (2.17%) Kaseya
9 1 (2.17%) Acronis
9 1 (2.17%) Kaspersky
Birmingham
Searchability
Salary: £22000 - £26000 per annum
Posted: 4 days ago
Birmingham
Hays IT - Uk Posting account
Salary: £24000.00 - £28000.00 per annum
Posted: 18 days ago