The table below looks at the statistics for the 2nd Line Support role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 107 92 92
Rank change year-on-year
-15 0
Permanent jobs requiring a 2nd Line Support 21 33 20
As % of all permanent IT jobs located in Birmingham 1.02% 1.82% 1.33%
As % of the Job Titles category 1.06% 1.89% 1.38%
Number of salaries quoted 21 22 17
Average salary £30,000 £24,000 £25,000
Average salary % change year-on-year
+25.00% -4.00%
90% offered a salary of more than £22,500 £22,500 £20,600
10% offered a salary of more than £33,000 £26,950 £27,000
UK excluding London average salary £25,500 £25,000 £24,125
% change year-on-year
+2.00% +3.62%
2nd Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1982 1746 1450
As % of all permanent IT jobs located in Birmingham 95.84% 96.52% 96.73%
Number of salaries quoted 1642 1577 1252
Average salary £42,500 £40,000 £41,000
Average salary % change year-on-year
+6.25% -2.43%
90% offered a salary of more than £27,500 £23,000 £25,000
10% offered a salary of more than £62,500 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support across the Birmingham region.

2nd Line Support Salary Trend in Birmingham

2nd Line Support
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing 2nd Line Support across the Birmingham region over the 3 months to 11 February 2016.

2nd Line Support Salary Histogram in Birmingham

2nd Line Support
Top 30 Related IT Skills in Birmingham

For the 6 months to 11 February 2016, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title.

1 33 (84.62%) Windows
2 21 (53.85%) Microsoft
3 20 (51.28%) Windows Server
4 13 (33.33%) VMware
4 13 (33.33%) TCP/IP
5 10 (25.64%) Linux
6 9 (23.08%) SQL
6 9 (23.08%) Windows Server 2003
7 8 (20.51%) SCCM
7 8 (20.51%) Finance
7 8 (20.51%) Unix
7 8 (20.51%) MS Excel
7 8 (20.51%) MS Exchange
7 8 (20.51%) SLA
7 8 (20.51%) Active Directory
8 7 (17.95%) Patch Management
9 6 (15.38%) WSUS
9 6 (15.38%) VMware Infrastructure
9 6 (15.38%) Windows Server 2008
9 6 (15.38%) MS Office
9 6 (15.38%) Firmware
10 5 (12.82%) SQL Server
10 5 (12.82%) Citrix
10 5 (12.82%) Windows 2000 Server
10 5 (12.82%) Windows Server 2012
11 4 (10.26%) Exchange Server 2000
11 4 (10.26%) Problem Management
11 4 (10.26%) Cisco
12 3 (7.69%) Apple
12 3 (7.69%) Telecoms

2nd Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 11 February 2016, IT jobs across the Birmingham region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (20.51%) MS Exchange
2 4 (10.26%) Exchange Server 2000
3 3 (7.69%) Exchange Server 2013
4 2 (5.13%) Exchange Server 2007
4 2 (5.13%) Exchange Server 2010
4 2 (5.13%) GroupWise
5 1 (2.56%) Exchange Server 2003
5 1 (2.56%) JBoss
5 1 (2.56%) Skype for Business
5 1 (2.56%) WordPress
Applications
1 8 (20.51%) MS Excel
2 6 (15.38%) MS Office
Cloud Services
1 3 (7.69%) Office 365
Communications & Networking
1 13 (33.33%) TCP/IP
2 3 (7.69%) VoIP
3 2 (5.13%) DNS
3 2 (5.13%) LAN
3 2 (5.13%) PBX
3 2 (5.13%) VLAN
3 2 (5.13%) WAN
4 1 (2.56%) DHCP
4 1 (2.56%) Firewall
4 1 (2.56%) IP Telephony
4 1 (2.56%) MPLS
4 1 (2.56%) SAN
4 1 (2.56%) Unified Communications
4 1 (2.56%) VPN
Database & Business Intelligence
1 5 (12.82%) SQL Server
2 1 (2.56%) SQL Server 2008
2 1 (2.56%) SQL Server 2012
General
1 8 (20.51%) Finance
2 3 (7.69%) Telecoms
3 2 (5.13%) Financial Institution
4 1 (2.56%) Law
Libraries, Frameworks & Software Standards
1 2 (5.13%) .NET
2 1 (2.56%) XMPP
Miscellaneous
1 1 (2.56%) CMDB
1 1 (2.56%) Data Centre
1 1 (2.56%) Management Information System
1 1 (2.56%) Replication
1 1 (2.56%) User Experience
Operating Systems
1 33 (84.62%) Windows
2 20 (51.28%) Windows Server
3 10 (25.64%) Linux
4 9 (23.08%) Windows Server 2003
5 8 (20.51%) Unix
6 6 (15.38%) Windows Server 2008
7 5 (12.82%) Windows 2000 Server
7 5 (12.82%) Windows Server 2012
8 3 (7.69%) Windows XP
9 2 (5.13%) Mac OS
9 2 (5.13%) Windows 7
9 2 (5.13%) Windows 8
10 1 (2.56%) Mac OS X
10 1 (2.56%) Windows Vista
Processes & Methodologies
1 7 (17.95%) Patch Management
2 4 (10.26%) Problem Management
3 3 (7.69%) ITIL
4 2 (5.13%) Incident Management
4 2 (5.13%) Root Cause Analysis
5 1 (2.56%) Asset Management
5 1 (2.56%) Business Analysis
5 1 (2.56%) Configuration Management
5 1 (2.56%) Continuous Improvement
5 1 (2.56%) Disaster Recovery
5 1 (2.56%) Document Management
5 1 (2.56%) ITIL V3
5 1 (2.56%) ITSM
5 1 (2.56%) Mentoring
5 1 (2.56%) Migration
5 1 (2.56%) People Management
5 1 (2.56%) PRINCE
5 1 (2.56%) Release Management
5 1 (2.56%) Web Application Development
Programming Languages
1 9 (23.08%) SQL
Qualifications
1 3 (7.69%) MCSE
1 3 (7.69%) Microsoft Certification
2 1 (2.56%) CCNA
2 1 (2.56%) Cisco Certification
2 1 (2.56%) DBS Check
2 1 (2.56%) MCP
2 1 (2.56%) MCSA
2 1 (2.56%) SC Cleared
2 1 (2.56%) Security Cleared
Quality Assurance & Compliance
1 8 (20.51%) SLA
System Software
1 8 (20.51%) Active Directory
2 6 (15.38%) Firmware
2 6 (15.38%) VMware Infrastructure
3 1 (2.56%) BitLocker
3 1 (2.56%) XenApp
Systems Management
1 8 (20.51%) SCCM
2 6 (15.38%) WSUS
3 2 (5.13%) Cisco CUCM
Vendors
1 21 (53.85%) Microsoft
2 13 (33.33%) VMware
3 5 (12.82%) Citrix
4 4 (10.26%) Cisco
5 3 (7.69%) Apple
6 2 (5.13%) Novell
7 1 (2.56%) Adobe
7 1 (2.56%) Avaya
7 1 (2.56%) HP
7 1 (2.56%) Juniper
7 1 (2.56%) Nokia
7 1 (2.56%) Oracle
7 1 (2.56%) SAP
7 1 (2.56%) ServiceNow
7 1 (2.56%) SolarWinds
7 1 (2.56%) Veeam
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £25000.00 per annum
Posted: Yesterday
Birmingham
Shortlist Recruitment
Salary: £20000 - £25000 per annum + Generous Benefits
Posted: Yesterday