The first table below looks at the demand for Service Management skills in IT contracts advertised for the Bristol region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Bristol region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Service Management
Rank 41 52 42
Rank change year-on-year
+11 -10
Contract jobs citing Service Management 4 12 15
As % of all contract IT jobs located in Bristol 0.811% 1.370% 2.165%
As % of the Processes & Methodologies category 1.278% 2.007% 3.356%
Number of daily rates quoted 4 5 11
Average daily rate £356 £200 £325
Average daily rate % change year-on-year
+78.12% -38.46%
90% offered a daily rate of more than £228 £120 £150
10% offered a daily rate of more than £389 £300 £413
UK excluding London average daily rate £355 £341 £325
% change year-on-year
+4.02% +5.00%
Number of hourly rates quoted 0 3 0
Average hourly rate - £10.50 -
UK excluding London average hourly rate £14.75 £16.74 £14.91
% change year-on-year
-11.87% +12.25%
All Processes & Methodologies
Bristol
Contract IT job ads with a match in the
Processes & Methodologies category
313 598 447
As % of all contract IT jobs located in Bristol 63.49% 68.26% 64.50%
Number of daily rates quoted 182 391 258
Average daily rate £350 £365 £370
Average daily rate % change year-on-year
-4.10% -1.35%
90% offered a daily rate of more than £230 £242 £213
10% offered a daily rate of more than £460 £525 £500
UK excluding London average daily rate £370 £365 £375
% change year-on-year
+1.36% -2.66%
Number of hourly rates quoted 7 23 19
Average hourly rate £27.93 £24.50 £20.00
Average hourly rate % change year-on-year
+13.97% +22.50%
90% offered a hourly rate of more than £15.95 £10.30 £9.10
10% offered a hourly rate of more than £55.25 £35.00 £39.60
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
Service Management
South West

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Bristol region as a proportion of the total demand within the Processes & Methodologies category.

Bristol Service Management Jobs Demand Trend

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Bristol region.

Bristol Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Bristol region over the 3 months to 19 June 2013.

Bristol Service Management Daily Rate Histogram

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Bristol region.

Bristol Service Management Hourly Rate Trend

Service Management
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the Bristol region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 9 (60.00%) ITIL
2 7 (46.67%) SLA
2 7 (46.67%) Change Management
3 5 (33.33%) Disaster Recovery
3 5 (33.33%) Asset Management
3 5 (33.33%) Incident Management
3 5 (33.33%) Configuration Management
4 4 (26.67%) Service Delivery
4 4 (26.67%) PRINCE2
4 4 (26.67%) Information Assurance
4 4 (26.67%) Budget Control
4 4 (26.67%) Stakeholder Management
4 4 (26.67%) Change Control
5 3 (20.00%) Telecoms
5 3 (20.00%) Finance
5 3 (20.00%) Windows
6 2 (13.33%) HP
6 2 (13.33%) Windows XP
6 2 (13.33%) Risk Management
6 2 (13.33%) Business Analysis
6 2 (13.33%) Problem Management
6 2 (13.33%) Security Cleared
6 2 (13.33%) ITIL V3
7 1 (6.667%) SIEM
7 1 (6.667%) Exchange Server 2010
7 1 (6.667%) Vulnerability Management
7 1 (6.667%) Capacity Management
7 1 (6.667%) Software Deployment
7 1 (6.667%) VMware Infrastructure
7 1 (6.667%) Windows Server 2008

Service Management
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the Bristol region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (6.667%) Exchange Server 2010
1 1 (6.667%) Exchange Server 2003
1 1 (6.667%) MS Exchange
Applications
1 1 (6.667%) MS Office
Communications & Networking
1 1 (6.667%) Firewall
1 1 (6.667%) GPRS
1 1 (6.667%) GSM
1 1 (6.667%) VoIP
1 1 (6.667%) DHCP
1 1 (6.667%) TCP/IP
1 1 (6.667%) DNS
1 1 (6.667%) 3G
1 1 (6.667%) ISUP
1 1 (6.667%) INAP
General
1 3 (20.00%) Telecoms
1 3 (20.00%) Finance
2 1 (6.667%) Legal
Job Titles
1 5 (33.33%) Project Manager
2 4 (26.67%) Analyst
3 3 (20.00%) Data Centre Project Manager
3 3 (20.00%) Data Centre Manager
3 3 (20.00%) Data Manager
3 3 (20.00%) Business Analyst
4 1 (6.667%) Defect Manager
4 1 (6.667%) Incident Manager
4 1 (6.667%) Senior Project Manager
4 1 (6.667%) Coordinator
4 1 (6.667%) Help Desk Manager
4 1 (6.667%) Consultant
4 1 (6.667%) Senior Manager
4 1 (6.667%) Security Consultant
4 1 (6.667%) Infrastructure Analyst
Miscellaneous
1 1 (6.667%) CMDB
1 1 (6.667%) Management Information System
Operating Systems
1 3 (20.00%) Windows
2 2 (13.33%) Windows XP
3 1 (6.667%) Windows Server 2008
3 1 (6.667%) Windows Vista
3 1 (6.667%) UNIX
3 1 (6.667%) Windows Server 2003
Processes & Methodologies
1 9 (60.00%) ITIL
2 7 (46.67%) Change Management
3 5 (33.33%) Disaster Recovery
3 5 (33.33%) Asset Management
3 5 (33.33%) Incident Management
3 5 (33.33%) Configuration Management
4 4 (26.67%) Service Delivery
4 4 (26.67%) PRINCE2
4 4 (26.67%) Information Assurance
4 4 (26.67%) Budget Control
4 4 (26.67%) Stakeholder Management
4 4 (26.67%) Change Control
5 2 (13.33%) Risk Management
5 2 (13.33%) Business Analysis
5 2 (13.33%) Problem Management
5 2 (13.33%) ITIL V3
6 1 (6.667%) SIEM
6 1 (6.667%) Vulnerability Management
6 1 (6.667%) Capacity Management
6 1 (6.667%) Software Deployment
Qualifications
1 2 (13.33%) Security Cleared
2 1 (6.667%) MCTS
2 1 (6.667%) MCITP
2 1 (6.667%) Degree
2 1 (6.667%) VMware Certified Professional (VCP)
2 1 (6.667%) MCSE
2 1 (6.667%) MCP
2 1 (6.667%) Microsoft Certification
2 1 (6.667%) ITIL Certification
Quality Assurance & Compliance
1 7 (46.67%) SLA
2 1 (6.667%) ISO 9001
System Software
1 1 (6.667%) VMware Infrastructure
1 1 (6.667%) vSphere
1 1 (6.667%) Active Directory
Systems Management
1 1 (6.667%) HP Quality Center
Vendors
1 2 (13.33%) HP
2 1 (6.667%) LANDesk
2 1 (6.667%) VMware
2 1 (6.667%) Microsoft
2 1 (6.667%) Dell