The table below looks at the statistics for Service Management skills in IT contracts advertised for the Bristol region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 67 42 62
Rank change year-on-year
-25 +20
Contract jobs citing Service Management 3 12 7
As % of all contract IT jobs located in Bristol 0.33% 1.95% 0.78%
As % of the Processes & Methodologies category 0.46% 2.77% 1.08%
Number of daily rates quoted 1 9 6
Average daily rate
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£425 £410 £413
Average daily rate % change year-on-year
+3.65% -0.60%
UK excluding London average daily rate £365 £350 £355
% change year-on-year
+4.28% -1.40%
Number of hourly rates quoted 2 1 0
Average hourly rate £20.75 £45.00 -
Average hourly rate % change year-on-year
-53.88% -
UK excluding London average hourly rate £15.50 £13.75 £15.50
% change year-on-year
+12.72% -11.29%
Service Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Bristol region.

Processes & Methodologies Category
Bristol
Contract IT job ads with a match in the
Processes & Methodologies category
656 433 649
As % of all contract IT jobs located in Bristol 72.73% 70.52% 72.43%
Number of daily rates quoted 464 318 416
Average daily rate £375 £350 £360
Average daily rate % change year-on-year
+7.14% -2.77%
90% offered a daily rate of more than £275 £273 £245
10% offered a daily rate of more than £510 £475 £450
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 17 9 34
Average hourly rate £20.00 £40.00 £35.00
Average hourly rate % change year-on-year
-50.00% +14.28%
90% offered a hourly rate of more than £14.35 £13.20 £12.50
10% offered a hourly rate of more than £35.50 £45.00 £47.50
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Service Management
Jobs Demand Trend in Bristol

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Bristol region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Bristol

Service Management
Daily Rate Trend in Bristol

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Bristol region.

Service Management Daily Rate Trend in Bristol

Service Management
Hourly Rate Trend in Bristol

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Bristol region.

Service Management Hourly Rate Trend in Bristol

Service Management
Top 30 Related IT Skills in Bristol

For the 6 months to 17 September 2014, IT contractor jobs across the Bristol region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 16 (76.19%) ITIL
2 12 (57.14%) ITSM
3 5 (23.81%) Risk Management
3 5 (23.81%) Finance
3 5 (23.81%) Project Management
3 5 (23.81%) Time Management
4 4 (19.05%) Remedy
4 4 (19.05%) Incident Management
4 4 (19.05%) Service Delivery
4 4 (19.05%) Publishing
5 3 (14.29%) Intranet
5 3 (14.29%) SC Cleared
5 3 (14.29%) Security Cleared
5 3 (14.29%) Windows
5 3 (14.29%) SharePoint
5 3 (14.29%) Problem Management
6 2 (9.52%) ITIL V3
6 2 (9.52%) IBM Notes
6 2 (9.52%) MS Excel
6 2 (9.52%) C#
6 2 (9.52%) .NET
6 2 (9.52%) Lotus
6 2 (9.52%) Microsoft
7 1 (4.76%) COBIT
7 1 (4.76%) LANDesk
7 1 (4.76%) iPhone
7 1 (4.76%) Mac OS
7 1 (4.76%) Windows 7
7 1 (4.76%) Stakeholder Engagement
7 1 (4.76%) iPad

Service Management
Top Related IT Skills in Bristol by Category

For the 6 months to 17 September 2014, IT contractor jobs across the Bristol region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (14.29%) SharePoint
2 2 (9.52%) IBM Notes
3 1 (4.76%) Lotus Domino
Applications
1 2 (9.52%) MS Excel
Communications & Networking
1 3 (14.29%) Intranet
2 1 (4.76%) DHCP
2 1 (4.76%) VPN
2 1 (4.76%) DNS
Database & Business Intelligence
1 1 (4.76%) BusinessObjects
1 1 (4.76%) SQL Server
1 1 (4.76%) MS Access
General
1 5 (23.81%) Finance
2 4 (19.05%) Publishing
3 1 (4.76%) Automotive
3 1 (4.76%) Legal
Job Titles
1 5 (23.81%) Service Manager
1 5 (23.81%) Contracts Manager
2 3 (14.29%) Team Leader
2 3 (14.29%) Help Desk Team Lead
2 3 (14.29%) Architect
2 3 (14.29%) Analyst
2 3 (14.29%) Consultant
2 3 (14.29%) Service Desk Team Leader
3 2 (9.52%) Service Desk Manager
3 2 (9.52%) Help Desk Manager
3 2 (9.52%) Developer
3 2 (9.52%) SharePoint Consultant
4 1 (4.76%) IT Services Manager
4 1 (4.76%) SharePoint Developer
4 1 (4.76%) Technical Services Manager
4 1 (4.76%) Deskside Support
4 1 (4.76%) Deskside Analyst
4 1 (4.76%) Deskside Support Analyst
4 1 (4.76%) Technical Manager
4 1 (4.76%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 2 (9.52%) .NET
Miscellaneous
1 1 (4.76%) iPhone
1 1 (4.76%) iPad
1 1 (4.76%) Blackberry
1 1 (4.76%) User Experience
1 1 (4.76%) Analytical Skills
Operating Systems
1 3 (14.29%) Windows
2 1 (4.76%) Mac OS
2 1 (4.76%) Windows 7
2 1 (4.76%) Apple iOS
2 1 (4.76%) Windows Server 2003
Processes & Methodologies
1 16 (76.19%) ITIL
2 12 (57.14%) ITSM
3 5 (23.81%) Risk Management
3 5 (23.81%) Project Management
3 5 (23.81%) Time Management
4 4 (19.05%) Incident Management
4 4 (19.05%) Service Delivery
5 3 (14.29%) Problem Management
6 2 (9.52%) ITIL V3
7 1 (4.76%) Stakeholder Engagement
7 1 (4.76%) Network Management
7 1 (4.76%) Programme Management
7 1 (4.76%) Migration
7 1 (4.76%) Stakeholder Management
7 1 (4.76%) PRINCE2
7 1 (4.76%) E-Commerce
7 1 (4.76%) ETL
7 1 (4.76%) Continuous Improvement
7 1 (4.76%) Infrastructure Management
Programming Languages
1 2 (9.52%) C#
2 1 (4.76%) JavaScript
Qualifications
1 3 (14.29%) SC Cleared
1 3 (14.29%) Security Cleared
2 1 (4.76%) ITIL Certification
2 1 (4.76%) ITIL Foundation Certificate
2 1 (4.76%) NVQ Level 4
Quality Assurance & Compliance
1 1 (4.76%) COBIT
1 1 (4.76%) SLA
Vendors
1 4 (19.05%) Remedy
2 2 (9.52%) Lotus
2 2 (9.52%) Microsoft
3 1 (4.76%) LANDesk
3 1 (4.76%) VMware
3 1 (4.76%) BMC
3 1 (4.76%) Business Objects
3 1 (4.76%) SAP