The table below looks at the statistics for Service Management skills in IT contracts advertised for the Bristol region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 69 38 61
Rank change year-on-year
-31 +23
Contract jobs citing Service Management 2 14 10
As % of all contract IT jobs located in Bristol 0.23% 2.29% 1.12%
As % of the Processes & Methodologies category 0.31% 3.21% 1.54%
Number of daily rates quoted 1 11 7
Average daily rate
Keep up to 90%
of your Daily Rate
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£425 £400 £238
Average daily rate % change year-on-year
+6.25% +68.42%
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 1 1 1
Average hourly rate £25.00 £45.00 £13.50
Average hourly rate % change year-on-year
-44.44% +233.33%
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Bristol region.

Processes & Methodologies Category
Bristol
Contract IT job ads with a match in the
Processes & Methodologies category
639 436 651
As % of all contract IT jobs located in Bristol 73.53% 71.24% 73.15%
Number of daily rates quoted 459 310 421
Average daily rate £375 £363 £363
Average daily rate % change year-on-year
+3.44% -
90% offered a daily rate of more than £275 £273 £250
10% offered a daily rate of more than £510 £475 £475
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 15 12 39
Average hourly rate £20.00 £38.50 £28.00
Average hourly rate % change year-on-year
-48.05% +37.50%
90% offered a hourly rate of more than £15.70 £13.90 £13.50
10% offered a hourly rate of more than £33.80 £45.00 £47.50
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Service Management
Jobs Demand Trend in Bristol

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Bristol region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Bristol

Service Management
Daily Rate Trend in Bristol

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Bristol region.

Service Management Daily Rate Trend in Bristol

Service Management
Hourly Rate Trend in Bristol

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Bristol region.

Service Management Hourly Rate Trend in Bristol

Service Management
Top 30 Related IT Skills in Bristol

For the 6 months to 29 August 2014, IT contractor jobs across the Bristol region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 15 (65.22%) ITIL
2 11 (47.83%) ITSM
3 5 (21.74%) Risk Management
3 5 (21.74%) Finance
3 5 (21.74%) Project Management
3 5 (21.74%) MS Excel
3 5 (21.74%) Time Management
4 4 (17.39%) Incident Management
4 4 (17.39%) Service Delivery
4 4 (17.39%) Remedy
5 3 (13.04%) Intranet
5 3 (13.04%) SharePoint
5 3 (13.04%) DNS
5 3 (13.04%) MS Office
5 3 (13.04%) Publishing
5 3 (13.04%) VLAN
5 3 (13.04%) Problem Management
5 3 (13.04%) SC Cleared
5 3 (13.04%) Security Cleared
6 2 (8.70%) ITIL V3
6 2 (8.70%) C#
6 2 (8.70%) .NET
6 2 (8.70%) Windows
6 2 (8.70%) Microsoft
7 1 (4.35%) BusinessObjects
7 1 (4.35%) ITIL Certification
7 1 (4.35%) BMC
7 1 (4.35%) Lotus
7 1 (4.35%) Windows Server 2003
7 1 (4.35%) Automotive

Service Management
Top Related IT Skills in Bristol by Category

For the 6 months to 29 August 2014, IT contractor jobs across the Bristol region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (13.04%) SharePoint
2 1 (4.35%) IBM Notes
Applications
1 5 (21.74%) MS Excel
2 3 (13.04%) MS Office
Communications & Networking
1 3 (13.04%) DNS
1 3 (13.04%) Intranet
1 3 (13.04%) VLAN
Database & Business Intelligence
1 1 (4.35%) SQL Server
1 1 (4.35%) MS Access
1 1 (4.35%) BusinessObjects
General
1 5 (21.74%) Finance
2 3 (13.04%) Publishing
3 1 (4.35%) Automotive
3 1 (4.35%) Legal
Job Titles
1 5 (21.74%) Service Manager
1 5 (21.74%) Contracts Manager
2 3 (13.04%) Team Leader
2 3 (13.04%) Help Desk Team Lead
2 3 (13.04%) Administrator
2 3 (13.04%) Consultant
2 3 (13.04%) Architect
2 3 (13.04%) Service Desk Team Leader
3 2 (8.70%) SharePoint Consultant
3 2 (8.70%) Help Desk Manager
3 2 (8.70%) Developer
3 2 (8.70%) Analyst
3 2 (8.70%) Service Desk Manager
4 1 (4.35%) Technical Manager
4 1 (4.35%) Technical Services Manager
4 1 (4.35%) Deskside Support
4 1 (4.35%) Deskside Analyst
4 1 (4.35%) Deskside Support Analyst
4 1 (4.35%) Project Manager
4 1 (4.35%) Applications Specialist
Libraries, Frameworks & Software Standards
1 2 (8.70%) .NET
Miscellaneous
1 1 (4.35%) iPhone
1 1 (4.35%) iPad
Operating Systems
1 2 (8.70%) Windows
2 1 (4.35%) Windows Server 2003
2 1 (4.35%) Windows 7
Processes & Methodologies
1 15 (65.22%) ITIL
2 11 (47.83%) ITSM
3 5 (21.74%) Risk Management
3 5 (21.74%) Project Management
3 5 (21.74%) Time Management
4 4 (17.39%) Service Delivery
4 4 (17.39%) Incident Management
5 3 (13.04%) Problem Management
6 2 (8.70%) ITIL V3
7 1 (4.35%) Continuous Improvement
7 1 (4.35%) Infrastructure Management
7 1 (4.35%) Stakeholder Engagement
7 1 (4.35%) Network Management
7 1 (4.35%) Migration
7 1 (4.35%) Stakeholder Management
7 1 (4.35%) Programme Management
7 1 (4.35%) PRINCE2
7 1 (4.35%) E-Commerce
7 1 (4.35%) ETL
Programming Languages
1 2 (8.70%) C#
2 1 (4.35%) JavaScript
Qualifications
1 3 (13.04%) SC Cleared
1 3 (13.04%) Security Cleared
2 1 (4.35%) ITIL Foundation Certificate
2 1 (4.35%) ITIL Certification
2 1 (4.35%) NVQ Level 4
Quality Assurance & Compliance
1 1 (4.35%) SLA
Vendors
1 4 (17.39%) Remedy
2 2 (8.70%) Microsoft
3 1 (4.35%) BMC
3 1 (4.35%) Lotus
3 1 (4.35%) Business Objects
3 1 (4.35%) SAP