The table below looks at the statistics for Service Management skills in IT jobs advertised for the Bristol region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 89 103 93
Rank change year-on-year
+14 -10
Permanent jobs citing Service Management 43 34 28
As % of all permanent IT jobs located in Bristol 2.17% 1.75% 1.65%
As % of the Processes & Methodologies category 2.60% 2.03% 2.17%
Number of salaries quoted 34 30 27
Average salary £39,500 £43,250 £35,000
Average salary % change year-on-year
-8.67% +23.57%
90% offered a salary of more than £32,200 £23,850 £32,500
10% offered a salary of more than £61,750 £51,000 £57,500
UK excluding London average salary £43,000 £45,000 £42,500
% change year-on-year
-4.44% +5.88%
Service Management
South West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Bristol region.

Processes & Methodologies Category
Bristol
Permanent IT job ads with a match in the
Processes & Methodologies category
1656 1678 1293
As % of all permanent IT jobs located in Bristol 83.59% 86.14% 76.01%
Number of salaries quoted 1322 1386 1098
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £30,000 £28,500 £27,000
10% offered a salary of more than £70,000 £55,000 £57,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Management
Jobs Demand Trend in Bristol

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Bristol region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Bristol

Service Management
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Bristol region.

Service Management Salary Trend in Bristol

Service Management
Salary Histogram in Bristol

This chart provides a salary histogram for IT jobs citing Service Management across the Bristol region over the 3 months to 19 December 2014.

Service Management Salary Histogram in Bristol

Service Management
Top 30 Related IT Skills in Bristol

For the 6 months to 19 December 2014, IT jobs across the Bristol region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 82 (77.36%) ITIL
2 34 (32.08%) SLA
3 31 (29.25%) ITSM
4 29 (27.36%) Windows
5 28 (26.42%) VMware
6 27 (25.47%) Problem Management
7 26 (24.53%) Microsoft
8 24 (22.64%) Finance
9 23 (21.70%) Stakeholder Management
9 23 (21.70%) SQL
10 22 (20.75%) Service Delivery
10 22 (20.75%) Configuration Management
11 21 (19.81%) Active Directory
12 19 (17.92%) Project Management
12 19 (17.92%) CRM
13 18 (16.98%) Change Management
13 18 (16.98%) Degree
13 18 (16.98%) Analytical Skills
14 17 (16.04%) Management Information System
14 17 (16.04%) SQL Server
15 16 (15.09%) MS Office
15 16 (15.09%) MCP
15 16 (15.09%) VPN
15 16 (15.09%) UNIX
16 15 (14.15%) Firewall
16 15 (14.15%) MS Excel
16 15 (14.15%) IIS
16 15 (14.15%) Legal
17 14 (13.21%) MPLS
17 14 (13.21%) Coaching

Service Management
Top Related IT Skills in Bristol by Category

For the 6 months to 19 December 2014, IT jobs across the Bristol region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 15 (14.15%) IIS
2 11 (10.38%) SharePoint
3 10 (9.43%) MS Exchange
4 6 (5.66%) Lync
5 4 (3.77%) Exchange Server 2003
5 4 (3.77%) Office Communications Server
5 4 (3.77%) Tomcat
5 4 (3.77%) Exchange Server 2013
6 3 (2.83%) Blackberry Enterprise Server
7 2 (1.89%) Exchange Server 2010
Applications
1 16 (15.09%) MS Office
2 15 (14.15%) MS Excel
3 2 (1.89%) MS Project
Business Applications
1 11 (10.38%) Dynamics CRM
2 1 (0.94%) Remedy ITSM
Communications & Networking
1 16 (15.09%) VPN
2 15 (14.15%) Firewall
3 14 (13.21%) MPLS
4 13 (12.26%) VLAN
5 11 (10.38%) ISDN
6 8 (7.55%) SAN
7 6 (5.66%) DHCP
7 6 (5.66%) DNS
8 4 (3.77%) TCP/IP
9 3 (2.83%) Cisco ASA
9 3 (2.83%) NAS
10 2 (1.89%) Unified Communications
10 2 (1.89%) LDAP
10 2 (1.89%) LAN
10 2 (1.89%) VoIP
10 2 (1.89%) WAN
10 2 (1.89%) Wireless
11 1 (0.94%) Ethernet
11 1 (0.94%) DVB
Database & Business Intelligence
1 17 (16.04%) SQL Server
2 3 (2.83%) Oracle Database
3 2 (1.89%) Relational Database
3 2 (1.89%) Data Mining
3 2 (1.89%) PostgreSQL
General
1 24 (22.64%) Finance
2 15 (14.15%) Legal
3 10 (9.43%) Back Office
4 6 (5.66%) Telecoms
5 3 (2.83%) Law
5 3 (2.83%) Military
5 3 (2.83%) Banking
5 3 (2.83%) Local Government
6 1 (0.94%) Advertising
6 1 (0.94%) Retail
6 1 (0.94%) Multimedia
Job Titles
1 33 (31.13%) Service Manager
2 24 (22.64%) Service Desk Manager
3 16 (15.09%) Analyst
4 14 (13.21%) Architect
5 9 (8.49%) Consultant
6 8 (7.55%) Infrastructure Analyst
7 7 (6.60%) Project Manager
7 7 (6.60%) Solutions Architect
8 5 (4.72%) Operations Manager
9 4 (3.77%) Service Analyst
9 4 (3.77%) Implementation Manager
9 4 (3.77%) Project Consultant
9 4 (3.77%) Technical Design Authority
9 4 (3.77%) Service Improvement Analyst
10 3 (2.83%) Problem Manager
10 3 (2.83%) IT Services Manager
10 3 (2.83%) Senior Analyst
10 3 (2.83%) Principal Consultant
10 3 (2.83%) IT Project Manager
10 3 (2.83%) Technical Manager
Libraries, Frameworks & Software Standards
1 7 (6.60%) Middleware
2 4 (3.77%) Application Packaging
2 4 (3.77%) Oracle Fusion
3 3 (2.83%) WebCenter
Miscellaneous
1 18 (16.98%) Analytical Skills
2 17 (16.04%) Management Information System
3 7 (6.60%) Computer Science
4 6 (5.66%) IVR
5 4 (3.77%) Mathematics
6 3 (2.83%) Blackberry
6 3 (2.83%) EqualLogic
7 2 (1.89%) PMI
8 1 (0.94%) W3C
8 1 (0.94%) GIS
8 1 (0.94%) Replication
8 1 (0.94%) CLARiiON
8 1 (0.94%) Life Science
Operating Systems
1 29 (27.36%) Windows
2 16 (15.09%) UNIX
3 8 (7.55%) Linux
4 6 (5.66%) Windows Server 2003
4 6 (5.66%) Windows Server 2008
5 5 (4.72%) Windows XP
6 4 (3.77%) Windows Vista
6 4 (3.77%) Windows 8
7 3 (2.83%) CentOS
7 3 (2.83%) Red Hat Enterprise Linux
7 3 (2.83%) Windows 7
8 2 (1.89%) Windows Server 2012
Processes & Methodologies
1 82 (77.36%) ITIL
2 31 (29.25%) ITSM
3 27 (25.47%) Problem Management
4 23 (21.70%) Stakeholder Management
5 22 (20.75%) Configuration Management
5 22 (20.75%) Service Delivery
6 19 (17.92%) Project Management
6 19 (17.92%) CRM
7 18 (16.98%) Change Management
8 14 (13.21%) Coaching
9 13 (12.26%) Mentoring
9 13 (12.26%) Software Deployment
10 12 (11.32%) Matrix Management
10 12 (11.32%) Incident Management
11 11 (10.38%) PRINCE2
12 10 (9.43%) Migration
13 8 (7.55%) Disaster Recovery
13 8 (7.55%) Business Analysis
14 6 (5.66%) Supply Chain Management
14 6 (5.66%) TOGAF
Programming Languages
1 23 (21.70%) SQL
2 4 (3.77%) PowerShell
3 1 (0.94%) C
Qualifications
1 18 (16.98%) Degree
2 16 (15.09%) MCP
3 9 (8.49%) Security Cleared
4 7 (6.60%) SC Cleared
5 6 (5.66%) Microsoft Certification
6 5 (4.72%) MCSE
6 5 (4.72%) MCITP
7 4 (3.77%) VMware Certified Professional (VCP)
7 4 (3.77%) MCTS
7 4 (3.77%) ITIL Certification
8 2 (1.89%) PMP
8 2 (1.89%) PMI Certification
8 2 (1.89%) APMP
9 1 (0.94%) DV Cleared
9 1 (0.94%) MCSA
9 1 (0.94%) CCA
9 1 (0.94%) Citrix Certification
Quality Assurance & Compliance
1 34 (32.08%) SLA
2 2 (1.89%) COBIT
2 2 (1.89%) QA
3 1 (0.94%) WAI
3 1 (0.94%) ISO 9001
System Software
1 21 (19.81%) Active Directory
2 11 (10.38%) Terminal Services
3 10 (9.43%) VMware Infrastructure
4 4 (3.77%) vSphere
5 3 (2.83%) Forefront TMG
Systems Management
1 6 (5.66%) SCCM
1 6 (5.66%) SCOM
2 5 (4.72%) Backup Exec
3 2 (1.89%) WSUS
3 2 (1.89%) Puppet
3 2 (1.89%) Vagrant
3 2 (1.89%) Opscode Chef
Vendors
1 28 (26.42%) VMware
2 26 (24.53%) Microsoft
3 11 (10.38%) Oracle
4 6 (5.66%) Citrix
5 5 (4.72%) Cisco
6 4 (3.77%) Dell
7 3 (2.83%) Red Hat
8 2 (1.89%) CheckPoint
8 2 (1.89%) Cognos
8 2 (1.89%) Avaya
8 2 (1.89%) Juniper
9 1 (0.94%) BMC
9 1 (0.94%) EMC
9 1 (0.94%) Remedy
9 1 (0.94%) BT
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