The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Buckinghamshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 62 58 43
Rank change year-on-year
-4 -15
Contract jobs requiring a Service Desk Analyst 20 20 29
As % of all contract IT jobs located in Buckinghamshire 1.70% 1.90% 2.94%
As % of the Job Titles category 1.84% 2.06% 3.16%
Number of daily rates quoted 2 0 7
Average daily rate
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£154 - £105
90% offered a daily rate of more than £140 - £96
10% offered a daily rate of more than £167 - £110
UK excluding London average daily rate £125 £105 £110
% change year-on-year
+19.04% -4.54%
Number of hourly rates quoted 14 16 18
Average hourly rate £13.00 £12.50 £13.50
Average hourly rate % change year-on-year
+4.00% -7.40%
90% offered a hourly rate of more than £12.00 £12.50 £12.85
10% offered a hourly rate of more than £15.80 £13.27 £16.00
UK excluding London average hourly rate £12.56 £12.50 £13.75
% change year-on-year
+0.48% -9.09%
Service Desk Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Buckinghamshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Buckinghamshire
Contract IT job ads with a match in the
Job Titles category
1086 971 918
As % of all contract IT jobs located in Buckinghamshire 92.50% 92.48% 93.01%
Number of daily rates quoted 588 482 429
Average daily rate £350 £350 £325
Average daily rate % change year-on-year
- +7.69%
90% offered a daily rate of more than £200 £210 £200
10% offered a daily rate of more than £475 £468 £450
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 57 75 79
Average hourly rate £12.50 £13.27 £14.50
Average hourly rate % change year-on-year
-5.80% -8.48%
90% offered a hourly rate of more than £10.90 £11.00 £12.00
10% offered a hourly rate of more than £20.50 £40.00 £22.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Desk Analyst
Jobs Demand Trend in Buckinghamshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Buckinghamshire region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Buckinghamshire

Service Desk Analyst
Daily Rate Trend in Buckinghamshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Buckinghamshire region.

Service Desk Analyst Daily Rate Trend in Buckinghamshire

Service Desk Analyst
Hourly Rate Trend in Buckinghamshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Buckinghamshire region.

Service Desk Analyst Hourly Rate Trend in Buckinghamshire

Service Desk Analyst
Contract Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the Buckinghamshire region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes -13 13 £170 - 8
High Wycombe - 4 - - 1
Iver - - - -
Service Desk Analyst
South East

Service Desk Analyst
Top 30 Related IT Skills in Buckinghamshire

For the 6 months to 19 September 2014, IT contractor jobs across the Buckinghamshire region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 28 (65.12%) Windows
2 20 (46.51%) ITIL
3 17 (39.53%) Active Directory
4 16 (37.21%) Windows XP
5 15 (34.88%) Windows 7
6 13 (30.23%) Microsoft
7 12 (27.91%) Analytical Skills
8 9 (20.93%) MS Office
8 9 (20.93%) Incident Management
9 8 (18.60%) Security Cleared
9 8 (18.60%) MS Exchange
9 8 (18.60%) Windows Server 2008
10 7 (16.28%) Citrix
10 7 (16.28%) Problem Management
11 6 (13.95%) DV Cleared
11 6 (13.95%) Service Management
12 5 (11.63%) Management Information System
12 5 (11.63%) Exchange Server 2003
12 5 (11.63%) MS Excel
12 5 (11.63%) Blackberry
13 4 (9.30%) SC Cleared
13 4 (9.30%) Finance
14 3 (6.98%) PDA
14 3 (6.98%) OVSD
14 3 (6.98%) Blackberry Enterprise Server
14 3 (6.98%) SQL
14 3 (6.98%) Exchange Server 2010
15 2 (4.65%) C
15 2 (4.65%) Windows 2000
15 2 (4.65%) IBM Notes

Service Desk Analyst
Top Related IT Skills in Buckinghamshire by Category

For the 6 months to 19 September 2014, IT contractor jobs across the Buckinghamshire region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (18.60%) MS Exchange
2 5 (11.63%) Exchange Server 2003
3 3 (6.98%) Blackberry Enterprise Server
3 3 (6.98%) Exchange Server 2010
4 2 (4.65%) IBM Notes
5 1 (2.33%) Exchange Server 2007
Applications
1 9 (20.93%) MS Office
2 5 (11.63%) MS Excel
3 1 (2.33%) MS PowerPoint
Communications & Networking
1 2 (4.65%) Cisco IPT
2 1 (2.33%) Wi-Fi
2 1 (2.33%) Internet
2 1 (2.33%) 3G
2 1 (2.33%) Broadband
2 1 (2.33%) LAN
2 1 (2.33%) WAN
2 1 (2.33%) HTTP
2 1 (2.33%) TCP/IP
2 1 (2.33%) VPN
2 1 (2.33%) HTTPS
General
1 4 (9.30%) Finance
2 2 (4.65%) Marketing
3 1 (2.33%) Automotive
3 1 (2.33%) Advertising
3 1 (2.33%) Telecoms
3 1 (2.33%) Banking
Libraries, Frameworks & Software Standards
1 1 (2.33%) JSON
1 1 (2.33%) .NET
1 1 (2.33%) XHR
Miscellaneous
1 12 (27.91%) Analytical Skills
2 5 (11.63%) Management Information System
2 5 (11.63%) Blackberry
3 3 (6.98%) PDA
4 2 (4.65%) Computer Science
5 1 (2.33%) iPhone
5 1 (2.33%) User Experience
Operating Systems
1 28 (65.12%) Windows
2 16 (37.21%) Windows XP
3 15 (34.88%) Windows 7
4 8 (18.60%) Windows Server 2008
5 2 (4.65%) Windows 2000
5 2 (4.65%) UNIX
6 1 (2.33%) Windows Vista
6 1 (2.33%) Mac OS X
6 1 (2.33%) Apple iOS
6 1 (2.33%) Windows 8
Processes & Methodologies
1 20 (46.51%) ITIL
2 9 (20.93%) Incident Management
3 7 (16.28%) Problem Management
4 6 (13.95%) Service Management
5 1 (2.33%) Service Delivery
5 1 (2.33%) ITSM
Programming Languages
1 3 (6.98%) SQL
2 2 (4.65%) C
Qualifications
1 8 (18.60%) Security Cleared
2 6 (13.95%) DV Cleared
3 4 (9.30%) SC Cleared
4 2 (4.65%) MCSE
4 2 (4.65%) Microsoft Certification
4 2 (4.65%) MCP
4 2 (4.65%) Degree
5 1 (2.33%) ITIL Certification
5 1 (2.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (4.65%) SLA
System Software
1 17 (39.53%) Active Directory
2 1 (2.33%) Terminal Services
Systems Management
1 3 (6.98%) OVSD
2 2 (4.65%) Backup Exec
3 1 (2.33%) Unicenter
Vendors
1 13 (30.23%) Microsoft
2 7 (16.28%) Citrix
3 2 (4.65%) CA
3 2 (4.65%) Lotus
3 2 (4.65%) Cisco
3 2 (4.65%) Remedy
4 1 (2.33%) New Relic
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