The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Desktop Support
Rank 111 95 100
Rank change year-on-year
-16 +5
Contract jobs requiring a Desktop Support 36 31 42
As % of all contract IT jobs located in the East of England 1.20% 1.26% 1.40%
As % of the Job Titles category 1.29% 1.35% 1.49%
Number of daily rates quoted 24 13 11
Average daily rate
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£123 £150 £145
Average daily rate % change year-on-year
-18.33% +3.44%
90% offered a daily rate of more than £100 £90 £115
10% offered a daily rate of more than £186 £174 £175
UK excluding London average daily rate £150 £145 £135
% change year-on-year
+3.44% +7.40%
Number of hourly rates quoted 7 6 17
Average hourly rate £21.50 £14.00 £16.50
Average hourly rate % change year-on-year
+53.57% -15.15%
90% offered a hourly rate of more than £12.10 £12.25 £11.80
10% offered a hourly rate of more than £67.00 £14.75 £20.70
UK excluding London average hourly rate £15.00 £13.87 £15.00
% change year-on-year
+8.14% -7.53%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2799 2290 2823
As % of all contract IT jobs located in the East of England 93.08% 93.36% 94.19%
Number of daily rates quoted 1749 1185 1418
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £200 £180 £178
10% offered a daily rate of more than £538 £500 £475
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 193 257 269
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £10.48 £10.50
10% offered a hourly rate of more than £41.10 £42.50 £40.00
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

Desktop Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the East of England

Desktop Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the East of England region.

Desktop Support Daily Rate Trend in the East of England

Desktop Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the East of England region.

Desktop Support Hourly Rate Trend in the East of England

Desktop Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the East of England region over the 3 months to 31 October 2014.

Desktop Support Hourly Rate Histogram in the East of England

Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the East of England region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -13 11 £133 -19.69%
Cambridgeshire -4 7 £110 -35.29% 2
Essex -18 5 £170 +36.00%
Suffolk +10 3 £115 -
Bedfordshire -15 3 £134 +33.75% 1
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the East of England

For the 6 months to 31 October 2014, IT contractor jobs across the East of England region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 51 (72.86%) Windows
2 36 (51.43%) Active Directory
3 27 (38.57%) Microsoft
4 26 (37.14%) Windows 7
5 23 (32.86%) Windows XP
6 21 (30.00%) MS Office
7 16 (22.86%) ITIL
8 12 (17.14%) MS Excel
9 11 (15.71%) MS Exchange
10 10 (14.29%) Security Cleared
11 9 (12.86%) SCCM
11 9 (12.86%) SC Cleared
12 8 (11.43%) Lotus
12 8 (11.43%) Finance
12 8 (11.43%) IBM Notes
13 6 (8.57%) LAN
13 6 (8.57%) Citrix
13 6 (8.57%) Windows Server 2008
13 6 (8.57%) Exchange Server 2007
14 5 (7.14%) Exchange Server 2010
14 5 (7.14%) SLA
14 5 (7.14%) WAN
15 4 (5.71%) Microsoft Certification
15 4 (5.71%) Apple
15 4 (5.71%) NHS
15 4 (5.71%) Service Delivery
16 3 (4.29%) Windows Vista
16 3 (4.29%) iPhone
16 3 (4.29%) Analytical Skills
16 3 (4.29%) Mac OS X

Desktop Support
Top Related IT Skills in the East of England by Category

For the 6 months to 31 October 2014, IT contractor jobs across the East of England region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (15.71%) MS Exchange
2 8 (11.43%) IBM Notes
3 6 (8.57%) Exchange Server 2007
4 5 (7.14%) Exchange Server 2010
5 2 (2.86%) Lync
6 1 (1.43%) Lotus Domino
6 1 (1.43%) Exchange Server 2003
Applications
1 21 (30.00%) MS Office
2 12 (17.14%) MS Excel
3 1 (1.43%) MS PowerPoint
3 1 (1.43%) Adobe Creative Suite
Communications & Networking
1 6 (8.57%) LAN
2 5 (7.14%) WAN
3 3 (4.29%) VoIP
3 3 (4.29%) TCP/IP
4 2 (2.86%) DHCP
4 2 (2.86%) DNS
5 1 (1.43%) Internet
5 1 (1.43%) Firewall
5 1 (1.43%) Wi-Fi
5 1 (1.43%) VPN
General
1 8 (11.43%) Finance
2 3 (4.29%) Telecoms
3 2 (2.86%) Banking
4 1 (1.43%) Multimedia
4 1 (1.43%) Local Government
4 1 (1.43%) Manufacturing
4 1 (1.43%) Pharmaceutical
4 1 (1.43%) Back Office
Libraries, Frameworks & Software Standards
1 2 (2.86%) Software Packaging
2 1 (1.43%) Application Packaging
Miscellaneous
1 4 (5.71%) NHS
2 3 (4.29%) iPhone
2 3 (4.29%) Analytical Skills
3 2 (2.86%) Blackberry
3 2 (2.86%) Smartphone
3 2 (2.86%) Video Conferencing
4 1 (1.43%) GIS
4 1 (1.43%) Client/Server
4 1 (1.43%) iPad
Operating Systems
1 51 (72.86%) Windows
2 26 (37.14%) Windows 7
3 23 (32.86%) Windows XP
4 6 (8.57%) Windows Server 2008
5 3 (4.29%) Mac OS X
5 3 (4.29%) Windows Vista
6 2 (2.86%) Linux
6 2 (2.86%) Windows 8
7 1 (1.43%) Windows Server 2012
7 1 (1.43%) Windows 2000
7 1 (1.43%) Windows Server 2003
7 1 (1.43%) Android
7 1 (1.43%) Apple iOS
Processes & Methodologies
1 16 (22.86%) ITIL
2 4 (5.71%) Service Delivery
3 2 (2.86%) ITSM
3 2 (2.86%) Migration
3 2 (2.86%) Software Deployment
4 1 (1.43%) Project Management
4 1 (1.43%) Service Management
4 1 (1.43%) Logistics
Qualifications
1 10 (14.29%) Security Cleared
2 9 (12.86%) SC Cleared
3 4 (5.71%) Microsoft Certification
4 3 (4.29%) MCSE
5 2 (2.86%) MCDST
5 2 (2.86%) MCP
5 2 (2.86%) Degree
6 1 (1.43%) MCITP
6 1 (1.43%) Citrix Certification
Quality Assurance & Compliance
1 5 (7.14%) SLA
System Software
1 36 (51.43%) Active Directory
2 1 (1.43%) Microsoft App-V
Systems Management
1 9 (12.86%) SCCM
2 2 (2.86%) Systems Management Server (SMS)
3 1 (1.43%) SCOM
Vendors
1 27 (38.57%) Microsoft
2 8 (11.43%) Lotus
3 6 (8.57%) Citrix
4 4 (5.71%) Apple
5 3 (4.29%) Cisco
5 3 (4.29%) HP
6 2 (2.86%) Polycom
6 2 (2.86%) Avaya
7 1 (1.43%) IBM
7 1 (1.43%) Adobe
7 1 (1.43%) Symantec
7 1 (1.43%) Sophos
7 1 (1.43%) Wyse
7 1 (1.43%) LANDesk