The table below looks at the statistics for the Desktop Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Desktop Support
Rank 90 75 90
Rank change year-on-year
-15 +15
Contract jobs requiring a Desktop Support 37 54 39
As % of all contract IT jobs located in the East of England 1.55% 2.11% 1.62%
As % of the Job Titles category 1.63% 2.18% 1.70%
Number of daily rates quoted 15 30 14
Average daily rate £174 £150 £155
Average daily rate % change year-on-year
+16.38% -3.54%
90% offered a daily rate of more than £120 £100 £109
10% offered a daily rate of more than £190 £200 £171
UK excluding London average daily rate £150 £140 £146
% change year-on-year
+7.14% -4.27%
Number of hourly rates quoted 13 19 19
Average hourly rate £16.50 £15.00 £13.50
Average hourly rate % change year-on-year
+10.00% +11.11%
90% offered a hourly rate of more than £12.50 £13.40 £11.45
10% offered a hourly rate of more than £20.80 £21.00 £121.00
UK excluding London average hourly rate £14.40 £14.50 £15.50
% change year-on-year
-0.68% -6.45%
Desktop Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2273 2472 2291
As % of all contract IT jobs located in the East of England 95.38% 96.60% 95.06%
Number of daily rates quoted 1361 1468 1252
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £240 £180 £190
10% offered a daily rate of more than £550 £550 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 213 229 245
Average hourly rate £20.50 £16.50 £20.00
Average hourly rate % change year-on-year
+24.24% -17.50%
90% offered a hourly rate of more than £11.00 £10.50 £11.25
10% offered a hourly rate of more than £50.68 £39.85 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Desktop Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend in the East of England

Desktop Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support across the East of England region.

Desktop Support Daily Rate Trend in the East of England

Desktop Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support across the East of England region.

Desktop Support Hourly Rate Trend in the East of England

Desktop Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support across the East of England region over the 3 months to 11 February 2016.

Desktop Support Hourly Rate Histogram in the East of England

Desktop Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support within the East of England region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +7 12 £174 +12.25% 1
Hertfordshire +9 10 £120 - 3
Essex +4 10 £185 +20.12% 2
Suffolk +1 3 £170 +49.45% 1
Bedfordshire +4 2 £175 +75.00%
Desktop Support
England

Desktop Support
Top 30 Related IT Skills in the East of England

For the 6 months to 11 February 2016, IT contractor jobs across the East of England region that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title.

1 60 (80.00%) Windows
2 43 (57.33%) Active Directory
3 41 (54.67%) Microsoft
4 37 (49.33%) Windows 7
5 19 (25.33%) MS Office
6 15 (20.00%) Windows 8
6 15 (20.00%) MS Excel
7 11 (14.67%) Windows XP
7 11 (14.67%) Microsoft Certification
7 11 (14.67%) SCCM
8 10 (13.33%) ITIL
8 10 (13.33%) Citrix
9 9 (12.00%) Data Centre
9 9 (12.00%) ITSM
9 9 (12.00%) MS Exchange
10 8 (10.67%) Blackberry
10 8 (10.67%) Windows Server 2008
10 8 (10.67%) Office 365
11 7 (9.33%) Analytical Skills
11 7 (9.33%) Migration
11 7 (9.33%) SLA
11 7 (9.33%) MCSE
12 6 (8.00%) TCP/IP
12 6 (8.00%) DNS
12 6 (8.00%) Driving Licence
13 5 (6.67%) Windows Server 2012
13 5 (6.67%) Windows Server
13 5 (6.67%) DHCP
13 5 (6.67%) Telecoms
13 5 (6.67%) Finance

Desktop Support
Top Related IT Skills in the East of England by Category

For the 6 months to 11 February 2016, IT contractor jobs across the East of England region that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (12.00%) MS Exchange
2 5 (6.67%) Blackberry Enterprise Server
3 3 (4.00%) IBM Notes
4 2 (2.67%) Exchange Server 2007
4 2 (2.67%) Exchange Server 2010
4 2 (2.67%) IBM Domino
4 2 (2.67%) SharePoint
5 1 (1.33%) SharePoint 2010
5 1 (1.33%) Skype for Business
Applications
1 19 (25.33%) MS Office
2 15 (20.00%) MS Excel
3 1 (1.33%) MS PowerPoint
3 1 (1.33%) MS Visio
Business Applications
1 1 (1.33%) Oracle Applications
Cloud Services
1 8 (10.67%) Office 365
Communications & Networking
1 6 (8.00%) DNS
1 6 (8.00%) TCP/IP
2 5 (6.67%) DHCP
3 4 (5.33%) Firewall
3 4 (5.33%) VPN
4 3 (4.00%) LAN
4 3 (4.00%) MPLS
4 3 (4.00%) VoIP
4 3 (4.00%) WAN
5 1 (1.33%) IP Telephony
5 1 (1.33%) Network Security
5 1 (1.33%) Skype
5 1 (1.33%) Wireless
Database & Business Intelligence
1 3 (4.00%) SQL Server
2 1 (1.33%) Relational Database
2 1 (1.33%) SQL Server 2005
2 1 (1.33%) SQL Server 2008
Development Applications
1 1 (1.33%) MSI
General
1 5 (6.67%) Finance
1 5 (6.67%) Telecoms
2 3 (4.00%) Manufacturing
2 3 (4.00%) Retail
3 2 (2.67%) Banking
4 1 (1.33%) Back Office
Miscellaneous
1 9 (12.00%) Data Centre
2 8 (10.67%) Blackberry
3 7 (9.33%) Analytical Skills
4 6 (8.00%) Driving Licence
5 5 (6.67%) NHS
6 3 (4.00%) Management Information System
7 2 (2.67%) Computer Science
7 2 (2.67%) Learning Management System
7 2 (2.67%) Mathematics
8 1 (1.33%) CMDB
8 1 (1.33%) Fat Client
8 1 (1.33%) iPhone
8 1 (1.33%) Mobile Computing
8 1 (1.33%) Thin Client
Operating Systems
1 60 (80.00%) Windows
2 37 (49.33%) Windows 7
3 15 (20.00%) Windows 8
4 11 (14.67%) Windows XP
5 8 (10.67%) Windows Server 2008
6 5 (6.67%) Windows Server
6 5 (6.67%) Windows Server 2012
7 4 (5.33%) Windows Server 2003
8 3 (4.00%) Windows Phone
9 2 (2.67%) Android
10 1 (1.33%) Apple iOS
10 1 (1.33%) Mac OS
10 1 (1.33%) Unix
10 1 (1.33%) Windows 10
10 1 (1.33%) Windows 2000 Server
10 1 (1.33%) Windows Mobile
10 1 (1.33%) Windows NT
10 1 (1.33%) Windows Vista
Processes & Methodologies
1 10 (13.33%) ITIL
2 9 (12.00%) ITSM
3 7 (9.33%) Migration
4 4 (5.33%) Continuous Improvement
4 4 (5.33%) Time Management
5 3 (4.00%) Asset Management
5 3 (4.00%) ITIL V3
5 3 (4.00%) Service Management
6 2 (2.67%) Capacity Management
6 2 (2.67%) Data Protection
6 2 (2.67%) Incident Management
6 2 (2.67%) Information Security
6 2 (2.67%) QMS
6 2 (2.67%) Root Cause Analysis
6 2 (2.67%) Software Deployment
7 1 (1.33%) Application Packaging
7 1 (1.33%) Disaster Recovery
7 1 (1.33%) Mobile Device Management
Programming Languages
1 2 (2.67%) C
1 2 (2.67%) PowerShell
2 1 (1.33%) SQL
Qualifications
1 11 (14.67%) Microsoft Certification
2 7 (9.33%) MCSE
3 4 (5.33%) Security Cleared
4 3 (4.00%) Degree
5 2 (2.67%) MCITP
5 2 (2.67%) MCP
5 2 (2.67%) MCSA
6 1 (1.33%) A+ Certification
6 1 (1.33%) DBS Check
6 1 (1.33%) SC Cleared
Quality Assurance & Compliance
1 7 (9.33%) SLA
System Software
1 43 (57.33%) Active Directory
2 2 (2.67%) XenDesktop
3 1 (1.33%) Hyper-V
3 1 (1.33%) XenApp
3 1 (1.33%) XenServer
Systems Management
1 11 (14.67%) SCCM
2 1 (1.33%) SCOM
2 1 (1.33%) Systems Management Server (SMS)
Vendors
1 41 (54.67%) Microsoft
2 10 (13.33%) Citrix
3 5 (6.67%) Apple
4 4 (5.33%) Lotus
5 2 (2.67%) Amdocs
5 2 (2.67%) IBM
5 2 (2.67%) VMware
6 1 (1.33%) Adobe
6 1 (1.33%) Avaya
6 1 (1.33%) Dell
6 1 (1.33%) HP
6 1 (1.33%) Oracle