The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 54 56 71
Rank change year-on-year
+2 +15
Contract jobs requiring a 1st Line Support 3 9 6
As % of all contract IT jobs located in Hertfordshire 0.44% 1.41% 0.66%
As % of the Job Titles category 0.47% 1.48% 0.72%
Number of daily rates quoted 0 0 0
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
- - -
UK excluding London average daily rate £110 £80 £115
% change year-on-year
+37.50% -30.13%
Number of hourly rates quoted 2 5 5
Average hourly rate £11.25 £12.00 £10.00
Average hourly rate % change year-on-year
-6.25% +20.00%
90% offered a hourly rate of more than £10.25 £12.00 £9.50
10% offered a hourly rate of more than £12.25 £15.20 £14.80
UK excluding London average hourly rate £11.75 £11.50 £11.35
% change year-on-year
+2.17% +1.32%
1st Line Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Hertfordshire
Contract IT job ads with a match in the
Job Titles category
640 607 839
As % of all contract IT jobs located in Hertfordshire 94.40% 94.84% 92.30%
Number of daily rates quoted 376 315 422
Average daily rate £375 £375 £375
90% offered a daily rate of more than £220 £225 £250
10% offered a daily rate of more than £550 £519 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 34 40 61
Average hourly rate £25.00 £16.00 £16.50
Average hourly rate % change year-on-year
+56.25% -3.03%
90% offered a hourly rate of more than £10.50 £11.00 £9.96
10% offered a hourly rate of more than £40.00 £34.00 £41.40
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

1st Line Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Hertfordshire

1st Line Support
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Daily Rate Trend in Hertfordshire

1st Line Support
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Hertfordshire region.

1st Line Support Hourly Rate Trend in Hertfordshire

1st Line Support
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage -2 1 - -
Watford - - - - 1
Hemel Hempstead - - - -
Letchworth - - - -
1st Line Support
East of England

1st Line Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 24 December 2014, IT contractor jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 11 (91.67%) Windows
2 8 (66.67%) MS Office
3 7 (58.33%) MS Excel
3 7 (58.33%) Windows XP
4 6 (50.00%) Microsoft
5 5 (41.67%) Windows Server 2003
5 5 (41.67%) Windows 7
6 4 (33.33%) Active Directory
6 4 (33.33%) ITIL
7 3 (25.00%) Windows Server 2008
8 2 (16.67%) Time Management
8 2 (16.67%) Video Conferencing
8 2 (16.67%) SC Cleared
8 2 (16.67%) Security Cleared
8 2 (16.67%) Degree
8 2 (16.67%) Windows Vista
8 2 (16.67%) SQL
8 2 (16.67%) CRM
8 2 (16.67%) NHS
8 2 (16.67%) MS Exchange
8 2 (16.67%) Internet
8 2 (16.67%) SLA
8 2 (16.67%) Pharmaceutical
8 2 (16.67%) Service Management
8 2 (16.67%) ITSM
9 1 (8.33%) Wireless
9 1 (8.33%) Telecoms
9 1 (8.33%) VMware
9 1 (8.33%) VMware Workstation
9 1 (8.33%) Mitel

1st Line Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) MS Exchange
Applications
1 8 (66.67%) MS Office
2 7 (58.33%) MS Excel
Communications & Networking
1 2 (16.67%) Internet
2 1 (8.33%) Wireless
2 1 (8.33%) DHCP
2 1 (8.33%) Ethernet
2 1 (8.33%) DNS
General
1 2 (16.67%) Pharmaceutical
2 1 (8.33%) Telecoms
Miscellaneous
1 2 (16.67%) NHS
1 2 (16.67%) Video Conferencing
2 1 (8.33%) iPad
2 1 (8.33%) Mathematics
2 1 (8.33%) Computer Science
Operating Systems
1 11 (91.67%) Windows
2 7 (58.33%) Windows XP
3 5 (41.67%) Windows Server 2003
3 5 (41.67%) Windows 7
4 3 (25.00%) Windows Server 2008
5 2 (16.67%) Windows Vista
6 1 (8.33%) Windows 2000 Server
6 1 (8.33%) Red Hat Enterprise Linux
6 1 (8.33%) Windows 8
6 1 (8.33%) Windows Server 2012
Processes & Methodologies
1 4 (33.33%) ITIL
2 2 (16.67%) CRM
2 2 (16.67%) Service Management
2 2 (16.67%) ITSM
2 2 (16.67%) Time Management
3 1 (8.33%) Software Testing
3 1 (8.33%) E-Commerce
3 1 (8.33%) Project Management
Programming Languages
1 2 (16.67%) SQL
2 1 (8.33%) VBScript
2 1 (8.33%) VB
Qualifications
1 2 (16.67%) Degree
1 2 (16.67%) SC Cleared
1 2 (16.67%) Security Cleared
Quality Assurance & Compliance
1 2 (16.67%) SLA
System Software
1 4 (33.33%) Active Directory
2 1 (8.33%) Terminal Services
2 1 (8.33%) VMware Workstation
2 1 (8.33%) VMware Infrastructure
Vendors
1 6 (50.00%) Microsoft
2 1 (8.33%) HP
2 1 (8.33%) Remedy
2 1 (8.33%) VMware
2 1 (8.33%) Mitel