The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Hertfordshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 55 69 66
Rank change year-on-year
+14 -3
Contract jobs requiring a 1st Line Support 4 3 2
As % of all contract IT jobs located in Hertfordshire 0.612% 0.312% 0.236%
As % of the Job Titles category 0.642% 0.332% 0.247%
Number of daily rates quoted 0 0 0
Average daily rate - - -
UK excluding London average daily rate £110 £105 £88
% change year-on-year
+4.76% +20.00%
Number of hourly rates quoted 0 2 0
Average hourly rate - £13.59 -
UK excluding London average hourly rate £11.50 £11.20 £11.36
% change year-on-year
+2.70% -1.43%
All Job Titles
Hertfordshire
Contract IT job ads with a match in the
Job Titles category
623 904 810
As % of all contract IT jobs located in Hertfordshire 95.26% 93.87% 95.41%
Number of daily rates quoted 318 397 343
Average daily rate £400 £375 £350
Average daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £230 £247 £217
10% offered a daily rate of more than £500 £500 £525
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 37 87 105
Average hourly rate £17.47 £22.00 £17.00
Average hourly rate % change year-on-year
-20.59% +29.41%
90% offered a hourly rate of more than £11.15 £11.00 £11.20
10% offered a hourly rate of more than £37.50 £37.00 £37.40
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
1st Line Support
East of England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Hertfordshire 1st Line Support Jobs Demand Trend

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Hertfordshire region.

Hertfordshire 1st Line Support Daily Rate Trend

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Hertfordshire region.

Hertfordshire 1st Line Support Hourly Rate Trend

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Hertfordshire region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Watford +7 1 - -
1st Line Support
East of England

1st Line Support
Top 26 Related IT Skills

For the 6 months to 21 May 2013, IT contractor jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 6 (66.67%) Windows
2 5 (55.56%) Microsoft
2 5 (55.56%) Active Directory
3 4 (44.44%) MS Office
4 3 (33.33%) MS Excel
4 3 (33.33%) Windows 7
5 2 (22.22%) Welsh Language
5 2 (22.22%) Degree
5 2 (22.22%) SharePoint
5 2 (22.22%) Windows XP
5 2 (22.22%) MCSE
5 2 (22.22%) MCSA
5 2 (22.22%) Microsoft Certification
6 1 (11.11%) NHS
6 1 (11.11%) Windows Server 2003
6 1 (11.11%) Remedy
6 1 (11.11%) Project Management
6 1 (11.11%) Citrix
6 1 (11.11%) HTTP
6 1 (11.11%) ITIL
6 1 (11.11%) SQL
6 1 (11.11%) SQL Server
6 1 (11.11%) Mathematics
6 1 (11.11%) Change Management
6 1 (11.11%) Workflow
6 1 (11.11%) Windows Server 2008

1st Line Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT contractor jobs across the Hertfordshire region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) SharePoint
Applications
1 4 (44.44%) MS Office
2 3 (33.33%) MS Excel
Communications & Networking
1 1 (11.11%) HTTP
Database & Business Intelligence
1 1 (11.11%) SQL Server
General
1 2 (22.22%) Welsh Language
Miscellaneous
1 1 (11.11%) NHS
1 1 (11.11%) Mathematics
Operating Systems
1 6 (66.67%) Windows
2 3 (33.33%) Windows 7
3 2 (22.22%) Windows XP
4 1 (11.11%) Windows Server 2003
4 1 (11.11%) Windows Server 2008
Processes & Methodologies
1 1 (11.11%) Project Management
1 1 (11.11%) ITIL
1 1 (11.11%) Change Management
1 1 (11.11%) Workflow
Programming Languages
1 1 (11.11%) SQL
Qualifications
1 2 (22.22%) Degree
1 2 (22.22%) MCSE
1 2 (22.22%) MCSA
1 2 (22.22%) Microsoft Certification
System Software
1 5 (55.56%) Active Directory
Vendors
1 5 (55.56%) Microsoft
2 1 (11.11%) Remedy
2 1 (11.11%) Citrix