The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 112 114 105
Rank change year-on-year
+2 -9
Contract jobs requiring a 1st Line Support 29 27 17
As % of all contract IT jobs located in the East of England 0.95% 0.89% 0.72%
As % of the Job Titles category 1.01% 0.96% 0.76%
Number of daily rates quoted 5 5 5
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£110 £90 £100
Average daily rate % change year-on-year
+22.22% -10.00%
90% offered a daily rate of more than £94 £79 £85
10% offered a daily rate of more than £215 £144 £130
UK excluding London average daily rate £120 £108 £123
% change year-on-year
+11.62% -12.24%
Number of hourly rates quoted 19 20 6
Average hourly rate £12.00 £15.00 £9.81
Average hourly rate % change year-on-year
-20.00% +52.86%
90% offered a hourly rate of more than £9.00 £11.00 £9.31
10% offered a hourly rate of more than £18.00 £15.73 £14.50
UK excluding London average hourly rate £12.00 £11.50 £11.00
% change year-on-year
+4.34% +4.54%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2868 2809 2232
As % of all contract IT jobs located in the East of England 93.91% 92.80% 94.02%
Number of daily rates quoted 1766 1648 1134
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £210 £200 £200
10% offered a daily rate of more than £500 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 233 230 229
Average hourly rate £19.00 £17.25 £20.00
Average hourly rate % change year-on-year
+10.14% -13.75%
90% offered a hourly rate of more than £12.00 £11.00 £11.00
10% offered a hourly rate of more than £41.00 £37.85 £42.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the East of England region.

1st Line Support Daily Rate Trend in the East of England

1st Line Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the East of England region over the 3 months to 31 July 2015.

1st Line Support Daily Rate Histogram in the East of England

1st Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the East of England region.

1st Line Support Hourly Rate Trend in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +11 15 - - 2
Norfolk +1 5 £105 +27.27%
Hertfordshire -8 5 £215 +115.00%
Essex -9 3 £90 -
Suffolk +4 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 31 July 2015, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 40 (60.61%) Windows
1 40 (60.61%) Microsoft
2 39 (59.09%) MS Office
3 29 (43.94%) Active Directory
4 28 (42.42%) ITIL
5 26 (39.39%) Citrix
6 18 (27.27%) Cisco
7 17 (25.76%) Incident Management
8 12 (18.18%) Service Delivery
8 12 (18.18%) Adobe
8 12 (18.18%) MCP
8 12 (18.18%) IBM Notes
8 12 (18.18%) Lotus
8 12 (18.18%) Symantec
8 12 (18.18%) McAfee
9 11 (16.67%) Windows XP
10 10 (15.15%) Android
11 9 (13.64%) Mathematics
12 8 (12.12%) TCP/IP
12 8 (12.12%) Windows Server 2003
12 8 (12.12%) Apple
12 8 (12.12%) Windows Server 2012
13 7 (10.61%) Windows 7
13 7 (10.61%) Windows Server 2008
13 7 (10.61%) Windows 2000 Server
14 6 (9.09%) VMware
14 6 (9.09%) Finance
14 6 (9.09%) Project Management
14 6 (9.09%) Cisco Certification
14 6 (9.09%) DNS

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 31 July 2015, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (18.18%) IBM Notes
2 6 (9.09%) MS Exchange
3 3 (4.55%) Lync
4 2 (3.03%) SharePoint
Applications
1 39 (59.09%) MS Office
2 5 (7.58%) MS Excel
Cloud Services
1 2 (3.03%) Office 365
Communications & Networking
1 8 (12.12%) TCP/IP
2 6 (9.09%) DNS
2 6 (9.09%) DHCP
3 3 (4.55%) Skype
4 2 (3.03%) WebEx
4 2 (3.03%) Wireless
General
1 6 (9.09%) Finance
2 4 (6.06%) Telecoms
3 3 (4.55%) Legal
3 3 (4.55%) French Language
4 2 (3.03%) Pharmaceutical
Miscellaneous
1 9 (13.64%) Mathematics
2 5 (7.58%) Blackberry
3 3 (4.55%) NHS
4 2 (3.03%) EPoS
4 2 (3.03%) Management Information System
4 2 (3.03%) Video Conferencing
4 2 (3.03%) BYOD
Operating Systems
1 40 (60.61%) Windows
2 11 (16.67%) Windows XP
3 10 (15.15%) Android
4 8 (12.12%) Windows Server 2003
4 8 (12.12%) Windows Server 2012
5 7 (10.61%) Windows Server 2008
5 7 (10.61%) Windows 2000 Server
5 7 (10.61%) Windows 7
6 4 (6.06%) Apple iOS
7 3 (4.55%) Windows Vista
8 2 (3.03%) Windows Phone
8 2 (3.03%) BlackBerry OS
8 2 (3.03%) Windows 8
8 2 (3.03%) Mac OS X
8 2 (3.03%) Linux
Processes & Methodologies
1 28 (42.42%) ITIL
2 17 (25.76%) Incident Management
3 12 (18.18%) Service Delivery
4 6 (9.09%) Project Management
5 3 (4.55%) Service Management
5 3 (4.55%) Asset Management
6 2 (3.03%) Knowledge Management
6 2 (3.03%) Change Management
6 2 (3.03%) Migration
6 2 (3.03%) Problem Management
6 2 (3.03%) Time Management
6 2 (3.03%) Data Protection
7 1 (1.52%) Stakeholder Engagement
7 1 (1.52%) CRM
Qualifications
1 12 (18.18%) MCP
2 6 (9.09%) CCNA
2 6 (9.09%) Cisco Certification
3 4 (6.06%) SC Cleared
3 4 (6.06%) DV Cleared
3 4 (6.06%) Security Cleared
4 1 (1.52%) Microsoft Certification
Quality Assurance & Compliance
1 3 (4.55%) SLA
System Software
1 29 (43.94%) Active Directory
2 6 (9.09%) XenApp
Systems Management
1 2 (3.03%) DameWare
Vendors
1 40 (60.61%) Microsoft
2 26 (39.39%) Citrix
3 18 (27.27%) Cisco
4 12 (18.18%) Symantec
4 12 (18.18%) McAfee
4 12 (18.18%) Lotus
4 12 (18.18%) Adobe
5 8 (12.12%) Apple
6 6 (9.09%) HP
6 6 (9.09%) Dell
6 6 (9.09%) VMware
7 2 (3.03%) LANDesk
7 2 (3.03%) Remedy
7 2 (3.03%) WorldPay
7 2 (3.03%) BMC
8 1 (1.52%) ServiceNow
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago