The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 90 117 92
Rank change year-on-year
+27 -25
Contract jobs requiring a 1st Line Support 38 24 24
As % of all contract IT jobs located in the East of England 1.44% 0.78% 1.08%
As % of the Job Titles category 1.52% 0.84% 1.15%
Number of daily rates quoted 11 5 6
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£115 £100 £103
Average daily rate % change year-on-year
+15.00% -2.43%
90% offered a daily rate of more than £100 £87 £100
10% offered a daily rate of more than £135 £102 £115
UK excluding London average daily rate £125 £100 £105
% change year-on-year
+25.00% -4.76%
Number of hourly rates quoted 19 13 12
Average hourly rate £12.00 £11.50 £11.00
Average hourly rate % change year-on-year
+4.34% +4.54%
90% offered a hourly rate of more than £9.93 £9.63 £9.63
10% offered a hourly rate of more than £12.83 £19.00 £80.00
UK excluding London average hourly rate £11.75 £11.00 £11.50
% change year-on-year
+6.81% -4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2492 2856 2078
As % of all contract IT jobs located in the East of England 94.11% 92.94% 93.60%
Number of daily rates quoted 1379 1596 1056
Average daily rate £388 £375 £350
Average daily rate % change year-on-year
+3.33% +7.14%
90% offered a daily rate of more than £210 £215 £185
10% offered a daily rate of more than £525 £500 £488
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 234 206 248
Average hourly rate £15.00 £23.00 £22.50
Average hourly rate % change year-on-year
-34.78% +2.22%
90% offered a hourly rate of more than £11.00 £10.75 £11.00
10% offered a hourly rate of more than £40.00 £40.50 £40.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the East of England region.

1st Line Support Daily Rate Trend in the East of England

1st Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the East of England region.

1st Line Support Hourly Rate Trend in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +13 17 - - 1
Norfolk +8 7 £100 +17.64% 2
Hertfordshire +10 6 - - 2
Essex +3 5 £135 +50.00% 1
Suffolk +4 2 £108 - 1
Bedfordshire -2 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 27 April 2015, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 52 (62.65%) Windows
2 48 (57.83%) MS Office
2 48 (57.83%) Microsoft
3 36 (43.37%) ITIL
4 34 (40.96%) Active Directory
5 26 (31.33%) Citrix
6 18 (21.69%) Incident Management
7 17 (20.48%) Cisco
8 14 (16.87%) Lotus
8 14 (16.87%) Adobe
8 14 (16.87%) IBM Notes
8 14 (16.87%) McAfee
8 14 (16.87%) Symantec
9 13 (15.66%) Service Delivery
9 13 (15.66%) Windows XP
9 13 (15.66%) MCP
10 10 (12.05%) Windows 7
11 7 (8.43%) MS Excel
11 7 (8.43%) Windows Server 2003
11 7 (8.43%) Windows Vista
12 6 (7.23%) SLA
13 5 (6.02%) TCP/IP
13 5 (6.02%) Apple
13 5 (6.02%) Finance
13 5 (6.02%) Service Management
13 5 (6.02%) Mathematics
13 5 (6.02%) Android
13 5 (6.02%) Windows Server 2008
13 5 (6.02%) Windows 2000 Server
13 5 (6.02%) Windows Server 2012

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 27 April 2015, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (16.87%) IBM Notes
2 4 (4.82%) MS Exchange
3 2 (2.41%) Exchange Server 2003
3 2 (2.41%) Exchange Server 2010
4 1 (1.20%) Exchange Server 2007
Applications
1 48 (57.83%) MS Office
2 7 (8.43%) MS Excel
Communications & Networking
1 5 (6.02%) TCP/IP
2 3 (3.61%) DNS
2 3 (3.61%) Wireless
2 3 (3.61%) DHCP
3 2 (2.41%) Structured Cabling
3 2 (2.41%) WebEx
3 2 (2.41%) Wi-Fi
4 1 (1.20%) VPN
General
1 5 (6.02%) Finance
2 4 (4.82%) Legal
2 4 (4.82%) French Language
3 3 (3.61%) Pharmaceutical
3 3 (3.61%) Telecoms
Miscellaneous
1 5 (6.02%) Mathematics
2 4 (4.82%) NHS
2 4 (4.82%) Blackberry
3 2 (2.41%) Management Information System
3 2 (2.41%) EPoS
4 1 (1.20%) iPad
4 1 (1.20%) User Experience
4 1 (1.20%) Analytical Skills
4 1 (1.20%) BYOD
Operating Systems
1 52 (62.65%) Windows
2 13 (15.66%) Windows XP
3 10 (12.05%) Windows 7
4 7 (8.43%) Windows Server 2003
4 7 (8.43%) Windows Vista
5 5 (6.02%) Android
5 5 (6.02%) Windows Server 2008
5 5 (6.02%) Windows 2000 Server
5 5 (6.02%) Windows Server 2012
6 4 (4.82%) Windows 8
7 2 (2.41%) Apple iOS
7 2 (2.41%) BlackBerry OS
7 2 (2.41%) Mac OS X
7 2 (2.41%) Linux
Processes & Methodologies
1 36 (43.37%) ITIL
2 18 (21.69%) Incident Management
3 13 (15.66%) Service Delivery
4 5 (6.02%) Service Management
5 4 (4.82%) Project Management
6 3 (3.61%) Time Management
7 2 (2.41%) Service Desk Management
7 2 (2.41%) Line Management
7 2 (2.41%) Problem Management
7 2 (2.41%) Knowledge Management
7 2 (2.41%) Change Management
8 1 (1.20%) ITSM
8 1 (1.20%) Migration
8 1 (1.20%) CRM
8 1 (1.20%) Software Testing
8 1 (1.20%) Stakeholder Engagement
Programming Languages
1 1 (1.20%) SQL
1 1 (1.20%) VBScript
1 1 (1.20%) VB
Qualifications
1 13 (15.66%) MCP
2 4 (4.82%) Security Cleared
3 3 (3.61%) CCNA
3 3 (3.61%) Cisco Certification
4 2 (2.41%) Microsoft Certification
4 2 (2.41%) Degree
4 2 (2.41%) SC Cleared
4 2 (2.41%) DV Cleared
Quality Assurance & Compliance
1 6 (7.23%) SLA
System Software
1 34 (40.96%) Active Directory
2 3 (3.61%) XenApp
3 1 (1.20%) Firmware
Systems Management
1 2 (2.41%) DameWare
Vendors
1 48 (57.83%) Microsoft
2 26 (31.33%) Citrix
3 17 (20.48%) Cisco
4 14 (16.87%) Lotus
4 14 (16.87%) Adobe
4 14 (16.87%) Symantec
4 14 (16.87%) McAfee
5 5 (6.02%) Apple
6 4 (4.82%) VMware
7 3 (3.61%) HP
7 3 (3.61%) Dell
8 2 (2.41%) BMC
8 2 (2.41%) Remedy
8 2 (2.41%) LANDesk
8 2 (2.41%) Kerio
9 1 (1.20%) ServiceNow
9 1 (1.20%) WorldPay
9 1 (1.20%) Mitel
9 1 (1.20%) NetApp
Norwich, Norfolk
Connectus
Rate: £11.18 - £13.68 per hour
Posted: 10 hours ago
Norwich, Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £100 per day
Posted: 11 hours ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 3 days ago