East of England 1st Line Support Contracts

The table below looks at the demand for the 1st Line Support role in IT contracts within the East of England region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 21 November 2008 with a comparison to the same period last year.

First Line Support
Location Aberdeen Aberdeenshire Abingdon Airdrie Barnsley Basildon Basingstoke Bath Beccles Bellshill Berkshire Birmingham Bishop's Stortford Bolton Bournemouth Bracknell Bradford Braintree Brighton Bristol Bromley Bromsgrove Buckinghamshire Bury Cambridge Cambridgeshire Canary Wharf Cannock Cardiff Castleford Chelmsford Cheshire Chester Chippenham City of London Clydebank Coatbridge Colchester Cornwall Coventry Crawley Derby Derbyshire Devon Docklands, London Dorchester Dorset Dudley Durham East Ayrshire East Grinstead East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Epsom Essex Exeter Fareham Folkestone Glasgow Hampshire Harrogate Hemel Hempstead Herefordshire Hertfordshire High Wycombe Horsham Hounslow Hull Kegworth Kent Kidlington Kilmarnock Lancashire Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool London M4 Corridor Macclesfield Maidenhead Manchester Merseyside Middlesbrough Midlands Milton Keynes Motherwell Newbury Newcastle Newport Norfolk North East North Lanarkshire North West North Yorkshire Northampton Northamptonshire Northumberland Northwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Preston Reading Redhill Reigate Renfrewshire Rugby Sandwich Scotland Sheffield Shropshire Sidcup Slough Somerset South East South Wales South West South Yorkshire Southampton Spalding St Helens Stafford Staffordshire Suffolk Surrey Swindon Tadworth Telford Thames Valley Thirsk Tyne and Wear UK Uxbridge Wakefield Wales Walsall Walton-on-Thames Warwickshire West Dunbartonshire West Midlands West Sussex West Yorkshire Weston-super-Mare Wiltshire Witham Wolverhampton Worcestershire Yorkshire	3 months to 21 Nov 2008	Same period last year
Rank	71	102
Rank change on same period last year	+31
Matching contract IT job ads	52	54
As % of all UK contract IT job ads sampled	0.082 %	0.058 %
As % of the category below	1.709 %	1.273 %
Daily rates quoted	3	12
Average minimum daily rate	£88	£118
Average daily rate	£92	£118
% change on same period last year	-21.83 %
Average maximum daily rate	£97	£118
UK excluding London average daily rate	£132	£135
% change on same period last year	-1.75 %
Hourly rates quoted	19	10
Average minimum hourly rate	£10.42	£12.83
Average hourly rate	£11.37	£13.43
% change on same period last year	-15.32 %
Average maximum hourly rate	£12.31	£14.03
UK excluding London average hourly rate	£11.45	£12.08
% change on same period last year	-5.22 %
Job Titles East of England
Matching contract IT job ads	3043	4243
As % of all UK contract IT job ads sampled	4.793 %	4.547 %
Daily rates quoted	839	1316
Average minimum daily rate	£305	£311
Average daily rate	£326	£329
% change on same period last year	-0.90 %
Average maximum daily rate	£347	£347
UK excluding London average daily rate	£353	£351
% change on same period last year	+0.72 %
Hourly rates quoted	491	689
Average minimum hourly rate	£21.83	£25.29
Average hourly rate	£23.22	£26.74
% change on same period last year	-13.14 %
Average maximum hourly rate	£24.61	£28.18
UK excluding London average hourly rate	£23.37	£24.42
% change on same period last year	-4.31 %
1st Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 1st Line Support across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the East of England region.

1st Line Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support across the East of England region over the 3 months to 21 November 2008.

1st Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the East of England region.

1st Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the East of England region over the 3 months to 21 November 2008.

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 21 November 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Cambridgeshire	+37	27	£95	-36.66 %
Essex	-7	14	£78	-32.60 %
Hertfordshire	+22	7	£105	-12.50 %
Suffolk	+16	4	-	-
Norfolk	-8	1	-	-

1st Line Support England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 21 November 2008, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 55 (59.14 %) MS Office 2 52 (55.91 %) Windows 3 40 (43.01 %) Microsoft 4 23 (24.73 %) Windows Server 2003 5 19 (20.43 %) Windows XP 6 15 (16.13 %) Windows 2000 7 14 (15.05 %) MS Excel 8 12 (12.90 %) SLA 9 10 (10.75 %) Active Directory 10 8 (8.602 %) Microsoft Certification 10 8 (8.602 %) Legal 11 6 (6.452 %) MS Exchange 11 6 (6.452 %) ITIL 12 5 (5.376 %) MCP 12 5 (5.376 %) TCP/IP

12 5 (5.376 %) Internet 12 5 (5.376 %) Exchange Server 2003 13 4 (4.301 %) Knowledge Management 13 4 (4.301 %) Law 13 4 (4.301 %) Finance 13 4 (4.301 %) Citrix 13 4 (4.301 %) SQL 13 4 (4.301 %) MCSE 13 4 (4.301 %) MCSA 13 4 (4.301 %) Windows NT 14 3 (3.226 %) SAP 14 3 (3.226 %) Automotive 14 3 (3.226 %) Service Management 14 3 (3.226 %) Remedy 14 3 (3.226 %) Exchange Server 2000

1st Line Support
Top Related IT Skills by Category

For the 6 months to 21 November 2008, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 6 (6.452 %) MS Exchange 2 5 (5.376 %) Exchange Server 2003 3 3 (3.226 %) Exchange Server 2000 4 1 (1.075 %) Exchange Server 5.5	Applications 1 55 (59.14 %) MS Office 2 14 (15.05 %) MS Excel 3 1 (1.075 %) MS Visio
Communications & Networking 1 5 (5.376 %) TCP/IP 1 5 (5.376 %) Internet 2 2 (2.151 %) SSH 3 1 (1.075 %) Wireless 3 1 (1.075 %) LAN 3 1 (1.075 %) WAN 3 1 (1.075 %) DHCP	Database & Business Intelligence 1 2 (2.151 %) TOAD
General 1 8 (8.602 %) Legal 2 4 (4.301 %) Finance 2 4 (4.301 %) Law 3 3 (3.226 %) Automotive 4 2 (2.151 %) Telecoms 5 1 (1.075 %) Government	Miscellaneous 1 2 (2.151 %) PKI 2 1 (1.075 %) Data Protection Act
Operating Systems 1 52 (55.91 %) Windows 2 23 (24.73 %) Windows Server 2003 3 19 (20.43 %) Windows XP 4 15 (16.13 %) Windows 2000 5 4 (4.301 %) Windows NT 6 3 (3.226 %) Windows 2000 Server 7 2 (2.151 %) UNIX 7 2 (2.151 %) AIX	Processes & Methodologies 1 6 (6.452 %) ITIL 2 4 (4.301 %) Knowledge Management 3 3 (3.226 %) Software Testing 3 3 (3.226 %) Incident Management 3 3 (3.226 %) Problem Management 3 3 (3.226 %) Service Management 3 3 (3.226 %) Security Cleared 4 2 (2.151 %) Performance Management 5 1 (1.075 %) Data Protection 5 1 (1.075 %) SC Cleared 5 1 (1.075 %) Service Delivery 5 1 (1.075 %) Workflow 5 1 (1.075 %) Business Continuity 5 1 (1.075 %) Content Management 5 1 (1.075 %) CRM 5 1 (1.075 %) ERP
Programming Languages 1 4 (4.301 %) SQL	Qualifications 1 8 (8.602 %) Microsoft Certification 2 5 (5.376 %) MCP 3 4 (4.301 %) MCSE 3 4 (4.301 %) MCSA 4 2 (2.151 %) MCDST 5 1 (1.075 %) CCNA 5 1 (1.075 %) CCA 5 1 (1.075 %) Citrix Certification 5 1 (1.075 %) CCEA 5 1 (1.075 %) Cisco Certification
Quality Assurance & Compliance 1 12 (12.90 %) SLA	System Software 1 10 (10.75 %) Active Directory 2 2 (2.151 %) Tivoli Workload Scheduler
Systems Management 1 2 (2.151 %) Tivoli 2 1 (1.075 %) Systems Management Server (SMS) 2 1 (1.075 %) OpenView	Vendors 1 40 (43.01 %) Microsoft 2 4 (4.301 %) Citrix 3 3 (3.226 %) SAP 3 3 (3.226 %) Remedy 4 2 (2.151 %) Oracle 5 1 (1.075 %) Cisco 5 1 (1.075 %) HP 5 1 (1.075 %) Dell 5 1 (1.075 %) Ericsson 5 1 (1.075 %) Nokia 5 1 (1.075 %) Novell 5 1 (1.075 %) VERITAS