The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 132 85 93
Rank change year-on-year
-47 +8
Contract jobs requiring a 1st Line Support 17 42 53
As % of all contract IT jobs located in the East of England 0.56% 1.73% 1.73%
As % of the Job Titles category 0.60% 1.86% 1.84%
Number of daily rates quoted 4 9 29
Average daily rate
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£126 £190 £100
Average daily rate % change year-on-year
-33.55% +90.00%
90% offered a daily rate of more than £112 £100 £80
10% offered a daily rate of more than £138 £190 £260
UK excluding London average daily rate £115 £90 £112
% change year-on-year
+27.77% -19.64%
Number of hourly rates quoted 13 26 16
Average hourly rate £12.50 £10.25 £10.50
Average hourly rate % change year-on-year
+21.95% -2.38%
90% offered a hourly rate of more than £9.63 £8.75 £9.50
10% offered a hourly rate of more than £15.00 £16.50 £13.50
UK excluding London average hourly rate £11.50 £11.50 £11.50
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2831 2259 2885
As % of all contract IT jobs located in the East of England 93.46% 93.23% 94.31%
Number of daily rates quoted 1768 1167 1443
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £200 £184 £185
10% offered a daily rate of more than £525 £500 £475
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 195 238 285
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £10.25 £10.50
10% offered a hourly rate of more than £38.50 £42.50 £40.00
UK excluding London average hourly rate £16.30 £16.25 £17.50
% change year-on-year
+0.30% -7.14%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the East of England region.

1st Line Support Daily Rate Trend in the East of England

1st Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the East of England region.

1st Line Support Hourly Rate Trend in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -6 5 £138 -27.63% 3
Hertfordshire -24 4 £110 - 2
Essex -24 3 £115 -
Bedfordshire -18 2 £138 -
Suffolk 0 1 - - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 22 October 2014, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 30 (65.22%) Windows
2 22 (47.83%) MS Office
3 19 (41.30%) Windows XP
3 19 (41.30%) Microsoft
4 18 (39.13%) Active Directory
5 15 (32.61%) ITIL
5 15 (32.61%) Windows 7
6 13 (28.26%) MS Excel
7 9 (19.57%) Windows Server 2003
7 9 (19.57%) Citrix
8 7 (15.22%) Windows Server 2008
9 6 (13.04%) Cisco
9 6 (13.04%) Incident Management
10 5 (10.87%) Blackberry
10 5 (10.87%) SLA
11 4 (8.70%) CRM
11 4 (8.70%) Remedy
11 4 (8.70%) McAfee
11 4 (8.70%) NHS
11 4 (8.70%) Windows 8
12 3 (6.52%) Video Conferencing
12 3 (6.52%) Windows Vista
12 3 (6.52%) Symantec
12 3 (6.52%) Service Delivery
12 3 (6.52%) HP
12 3 (6.52%) MS Exchange
13 2 (4.35%) ADSL
13 2 (4.35%) Broadband
13 2 (4.35%) MCP
13 2 (4.35%) IBM Notes

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 22 October 2014, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (6.52%) MS Exchange
2 2 (4.35%) IBM Notes
2 2 (4.35%) Exchange Server 2007
2 2 (4.35%) Exchange Server 2010
3 1 (2.17%) Exchange Server 2003
Applications
1 22 (47.83%) MS Office
2 13 (28.26%) MS Excel
3 1 (2.17%) MS PowerPoint
Business Applications
1 1 (2.17%) Remedy ITSM
Communications & Networking
1 2 (4.35%) ADSL
1 2 (4.35%) Broadband
1 2 (4.35%) Internet
2 1 (2.17%) Firewall
2 1 (2.17%) DHCP
2 1 (2.17%) Ethernet
2 1 (2.17%) VPN
2 1 (2.17%) DNS
Database & Business Intelligence
1 1 (2.17%) SQL Server
General
1 2 (4.35%) Finance
2 1 (2.17%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (2.17%) .NET
Miscellaneous
1 5 (10.87%) Blackberry
2 4 (8.70%) NHS
3 3 (6.52%) Video Conferencing
4 2 (4.35%) iPhone
5 1 (2.17%) Fat Client
5 1 (2.17%) Informatics
5 1 (2.17%) Mathematics
5 1 (2.17%) Computer Science
5 1 (2.17%) Thin Client
5 1 (2.17%) Handset
Operating Systems
1 30 (65.22%) Windows
2 19 (41.30%) Windows XP
3 15 (32.61%) Windows 7
4 9 (19.57%) Windows Server 2003
5 7 (15.22%) Windows Server 2008
6 4 (8.70%) Windows 8
7 3 (6.52%) Windows Vista
8 2 (4.35%) Windows Server 2012
9 1 (2.17%) Windows 2000 Server
9 1 (2.17%) Red Hat Enterprise Linux
Processes & Methodologies
1 15 (32.61%) ITIL
2 6 (13.04%) Incident Management
3 4 (8.70%) CRM
4 3 (6.52%) Service Delivery
5 2 (4.35%) Service Management
6 1 (2.17%) Root Cause Analysis
6 1 (2.17%) Time Management
6 1 (2.17%) Knowledge Management
6 1 (2.17%) ITSM
6 1 (2.17%) E-Commerce
Programming Languages
1 1 (2.17%) C#
1 1 (2.17%) SQL
Qualifications
1 2 (4.35%) MCP
1 2 (4.35%) SC Cleared
1 2 (4.35%) Security Cleared
2 1 (2.17%) Degree
2 1 (2.17%) A+ Certification
Quality Assurance & Compliance
1 5 (10.87%) SLA
System Software
1 18 (39.13%) Active Directory
2 1 (2.17%) VMware Infrastructure
2 1 (2.17%) Firmware
2 1 (2.17%) Terminal Services
2 1 (2.17%) VMware Workstation
Systems Management
1 2 (4.35%) OpenView
2 1 (2.17%) Symantec Enterprise Vault
2 1 (2.17%) Opsview
2 1 (2.17%) Cacti
2 1 (2.17%) Nagios
2 1 (2.17%) Norton AntiVirus
Vendors
1 19 (41.30%) Microsoft
2 9 (19.57%) Citrix
3 6 (13.04%) Cisco
4 4 (8.70%) Remedy
4 4 (8.70%) McAfee
5 3 (6.52%) Symantec
5 3 (6.52%) HP
6 2 (4.35%) Lotus
6 2 (4.35%) Adobe
6 2 (4.35%) VMware
6 2 (4.35%) LANDesk
7 1 (2.17%) Nimsoft
7 1 (2.17%) CheckPoint
7 1 (2.17%) Apple
7 1 (2.17%) Dell
7 1 (2.17%) Avaya
7 1 (2.17%) BMC
7 1 (2.17%) CA
7 1 (2.17%) Nokia
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 2 days ago
Hoddesdon, Hertfordshire
Canary Wharf and City
Rate: Up to £13 per hour
Posted: 6 days ago