The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
First Line Support
Rank 79 98 91
Rank change year-on-year
+19 -7
Contract jobs requiring a 1st Line Support 44 24 35
As % of all contract IT jobs located in the East of England 1.72% 1.05% 1.43%
As % of the Job Titles category 1.81% 1.12% 1.53%
Number of daily rates quoted 9 2 6
Average daily rate
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£118 £190 £110
Average daily rate % change year-on-year
-38.15% +72.72%
90% offered a daily rate of more than £104 £190 £105
10% offered a daily rate of more than £142 £190 £235
UK excluding London average daily rate £120 £80 £110
% change year-on-year
+50.00% -27.27%
Number of hourly rates quoted 24 15 23
Average hourly rate £12.00 £11.00 £10.50
Average hourly rate % change year-on-year
+9.09% +4.76%
90% offered a hourly rate of more than £9.63 £9.20 £9.63
10% offered a hourly rate of more than £12.50 £12.00 £13.20
UK excluding London average hourly rate £12.00 £11.50 £11.00
% change year-on-year
+4.34% +4.54%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2429 2143 2289
As % of all contract IT jobs located in the East of England 94.99% 93.34% 93.31%
Number of daily rates quoted 1471 1143 1196
Average daily rate £385 £350 £350
Average daily rate % change year-on-year
+10.00% -
90% offered a daily rate of more than £195 £175 £215
10% offered a daily rate of more than £550 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 203 259 238
Average hourly rate £16.50 £18.00 £17.50
Average hourly rate % change year-on-year
-8.33% +2.85%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £40.00 £40.00 £40.45
UK excluding London average hourly rate £16.16 £16.50 £18.00
% change year-on-year
-2.06% -8.33%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the East of England region.

1st Line Support Daily Rate Trend in the East of England

1st Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the East of England region.

1st Line Support Hourly Rate Trend in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 27 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -5 17 £170 -10.52% 3
Essex +14 12 £120 - 1
Norfolk +16 11 £118 - 1
Hertfordshire +3 3 - - 2
Suffolk -2 1 - -
Bedfordshire - - - - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 27 January 2015, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 43 (69.35%) Windows
2 38 (61.29%) Microsoft
3 35 (56.45%) MS Office
4 26 (41.94%) ITIL
5 23 (37.10%) Active Directory
6 14 (22.58%) Cisco
7 13 (20.97%) Citrix
8 12 (19.35%) Symantec
8 12 (19.35%) McAfee
8 12 (19.35%) Windows XP
8 12 (19.35%) Windows 7
8 12 (19.35%) Incident Management
9 11 (17.74%) IBM Notes
9 11 (17.74%) Adobe
9 11 (17.74%) Lotus
10 10 (16.13%) MCP
10 10 (16.13%) Service Delivery
11 7 (11.29%) MS Excel
12 6 (9.68%) SLA
13 5 (8.06%) Windows Vista
14 4 (6.45%) Security Cleared
14 4 (6.45%) Windows 8
14 4 (6.45%) MS Exchange
15 3 (4.84%) Apple
15 3 (4.84%) Wireless
15 3 (4.84%) Video Conferencing
15 3 (4.84%) Service Management
15 3 (4.84%) Degree
16 2 (3.23%) Exchange Server 2003
16 2 (3.23%) SC Cleared

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 27 January 2015, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (17.74%) IBM Notes
2 4 (6.45%) MS Exchange
3 2 (3.23%) Exchange Server 2003
3 2 (3.23%) Exchange Server 2010
4 1 (1.61%) Exchange Server 2007
Applications
1 35 (56.45%) MS Office
2 7 (11.29%) MS Excel
Communications & Networking
1 3 (4.84%) Wireless
2 2 (3.23%) Structured Cabling
2 2 (3.23%) Wi-Fi
2 2 (3.23%) TCP/IP
2 2 (3.23%) VPN
3 1 (1.61%) DNS
3 1 (1.61%) DHCP
3 1 (1.61%) Firewall
General
1 2 (3.23%) Finance
1 2 (3.23%) Pharmaceutical
2 1 (1.61%) Legal
2 1 (1.61%) Telecoms
2 1 (1.61%) French Language
Miscellaneous
1 3 (4.84%) Video Conferencing
2 2 (3.23%) Blackberry
2 2 (3.23%) NHS
3 1 (1.61%) Handset
3 1 (1.61%) iPhone
3 1 (1.61%) User Experience
3 1 (1.61%) Analytical Skills
3 1 (1.61%) iPad
3 1 (1.61%) Mathematics
3 1 (1.61%) Computer Science
Operating Systems
1 43 (69.35%) Windows
2 12 (19.35%) Windows XP
2 12 (19.35%) Windows 7
3 5 (8.06%) Windows Vista
4 4 (6.45%) Windows 8
5 2 (3.23%) Windows Server 2008
5 2 (3.23%) Windows Server 2003
5 2 (3.23%) Mac OS X
5 2 (3.23%) Linux
6 1 (1.61%) Red Hat Enterprise Linux
6 1 (1.61%) Windows Server 2012
Processes & Methodologies
1 26 (41.94%) ITIL
2 12 (19.35%) Incident Management
3 10 (16.13%) Service Delivery
4 3 (4.84%) Service Management
5 2 (3.23%) Time Management
5 2 (3.23%) Service Desk Management
5 2 (3.23%) Line Management
5 2 (3.23%) ITSM
6 1 (1.61%) E-Commerce
6 1 (1.61%) Project Management
6 1 (1.61%) Migration
6 1 (1.61%) Root Cause Analysis
6 1 (1.61%) Software Testing
Programming Languages
1 2 (3.23%) SQL
2 1 (1.61%) VBScript
2 1 (1.61%) VB
Qualifications
1 10 (16.13%) MCP
2 4 (6.45%) Security Cleared
3 3 (4.84%) Degree
4 2 (3.23%) SC Cleared
5 1 (1.61%) Microsoft Certification
Quality Assurance & Compliance
1 6 (9.68%) SLA
System Software
1 23 (37.10%) Active Directory
2 2 (3.23%) Firmware
3 1 (1.61%) Terminal Services
3 1 (1.61%) VMware Workstation
3 1 (1.61%) VMware Infrastructure
Systems Management
1 1 (1.61%) Norton AntiVirus
1 1 (1.61%) Symantec Enterprise Vault
Vendors
1 38 (61.29%) Microsoft
2 14 (22.58%) Cisco
3 13 (20.97%) Citrix
4 12 (19.35%) Symantec
4 12 (19.35%) McAfee
5 11 (17.74%) Adobe
5 11 (17.74%) Lotus
6 3 (4.84%) Apple
7 2 (3.23%) Kerio
7 2 (3.23%) VMware
8 1 (1.61%) Avaya
8 1 (1.61%) NetApp
8 1 (1.61%) Nokia
8 1 (1.61%) CheckPoint
8 1 (1.61%) Remedy
8 1 (1.61%) Mitel
8 1 (1.61%) LANDesk
Norwich, Norfolk
Connectus
Rate: £11.18 - £13.71 per hour
Posted: 4 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 4 days ago
Colchester, Essex
Bristow Holland
Rate: Excellent Hourly Rates
Posted: 6 days ago