The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
First Line Support
Rank 115 110 102
Rank change year-on-year
-5 -8
Contract jobs requiring a 1st Line Support 28 16 43
As % of all contract IT jobs located in the East of England 0.90% 0.66% 1.38%
As % of the Job Titles category 0.97% 0.70% 1.46%
Number of daily rates quoted 8 5 20
Average daily rate
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£113 £100 £100
Average daily rate % change year-on-year
+12.50% -
90% offered a daily rate of more than £82 £85 £99
10% offered a daily rate of more than £145 £130 £260
UK excluding London average daily rate £110 £104 £108
% change year-on-year
+6.02% -3.48%
Number of hourly rates quoted 18 8 16
Average hourly rate £12.00 £10.06 £11.34
Average hourly rate % change year-on-year
+19.25% -11.28%
90% offered a hourly rate of more than £11.00 £8.85 £9.31
10% offered a hourly rate of more than £16.85 £33.70 £100.00
UK excluding London average hourly rate £11.50 £11.00 £11.69
% change year-on-year
+4.54% -5.90%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2899 2277 2941
As % of all contract IT jobs located in the East of England 93.25% 94.05% 94.29%
Number of daily rates quoted 1726 1159 1458
Average daily rate £375 £360 £338
Average daily rate % change year-on-year
+4.16% +6.66%
90% offered a daily rate of more than £200 £200 £190
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 225 208 354
Average hourly rate £20.00 £16.00 £22.50
Average hourly rate % change year-on-year
+25.00% -28.88%
90% offered a hourly rate of more than £11.00 £10.50 £11.50
10% offered a hourly rate of more than £37.50 £45.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the East of England region.

1st Line Support Daily Rate Trend in the East of England

1st Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the East of England region.

1st Line Support Hourly Rate Trend in the East of England

1st Line Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the East of England region over the 3 months to 20 August 2014.

1st Line Support Hourly Rate Histogram in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -6 11 £110 - 2
Cambridgeshire -3 6 £150 +27.65% 3
Essex -3 5 £115 +35.29%
Bedfordshire - 3 - - 1
Suffolk - - - - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 20 August 2014, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 37 (68.52%) Windows
2 28 (51.85%) MS Office
2 28 (51.85%) Microsoft
3 22 (40.74%) Windows XP
4 21 (38.89%) ITIL
5 19 (35.19%) Active Directory
6 16 (29.63%) Windows 7
7 15 (27.78%) MS Excel
8 14 (25.93%) Citrix
9 11 (20.37%) Incident Management
10 10 (18.52%) Cisco
11 9 (16.67%) Service Delivery
11 9 (16.67%) Windows Server 2003
11 9 (16.67%) McAfee
12 7 (12.96%) Symantec
12 7 (12.96%) Windows Server 2008
13 6 (11.11%) Lotus
13 6 (11.11%) Blackberry
13 6 (11.11%) NHS
13 6 (11.11%) Adobe
13 6 (11.11%) SLA
13 6 (11.11%) IBM Notes
13 6 (11.11%) MCP
14 5 (9.26%) Remedy
15 4 (7.41%) CRM
15 4 (7.41%) Windows 8
16 3 (5.56%) iPhone
16 3 (5.56%) Video Conferencing
16 3 (5.56%) Windows Vista
16 3 (5.56%) Informatics

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 20 August 2014, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (11.11%) IBM Notes
2 3 (5.56%) MS Exchange
3 2 (3.70%) Exchange Server 2007
3 2 (3.70%) Exchange Server 2010
4 1 (1.85%) Exchange Server 2003
Applications
1 28 (51.85%) MS Office
2 15 (27.78%) MS Excel
3 1 (1.85%) MS PowerPoint
Business Applications
1 1 (1.85%) Remedy ITSM
Communications & Networking
1 2 (3.70%) ADSL
1 2 (3.70%) Broadband
1 2 (3.70%) Internet
2 1 (1.85%) Firewall
2 1 (1.85%) DHCP
2 1 (1.85%) Ethernet
2 1 (1.85%) VPN
2 1 (1.85%) DNS
Database & Business Intelligence
1 3 (5.56%) SQL Server
General
1 2 (3.70%) Finance
2 1 (1.85%) Legal
2 1 (1.85%) Publishing
Libraries, Frameworks & Software Standards
1 2 (3.70%) .NET
Miscellaneous
1 6 (11.11%) NHS
1 6 (11.11%) Blackberry
2 3 (5.56%) Informatics
2 3 (5.56%) Video Conferencing
2 3 (5.56%) iPhone
3 1 (1.85%) Fat Client
3 1 (1.85%) Data Protection Act
3 1 (1.85%) Thin Client
Operating Systems
1 37 (68.52%) Windows
2 22 (40.74%) Windows XP
3 16 (29.63%) Windows 7
4 9 (16.67%) Windows Server 2003
5 7 (12.96%) Windows Server 2008
6 4 (7.41%) Windows 8
7 3 (5.56%) Windows Vista
8 2 (3.70%) Windows Server 2012
9 1 (1.85%) Windows 2000 Server
9 1 (1.85%) Red Hat Enterprise Linux
Processes & Methodologies
1 21 (38.89%) ITIL
2 11 (20.37%) Incident Management
3 9 (16.67%) Service Delivery
4 4 (7.41%) CRM
5 2 (3.70%) Service Management
6 1 (1.85%) Data Protection
6 1 (1.85%) E-Commerce
6 1 (1.85%) Workflow
6 1 (1.85%) Knowledge Management
Programming Languages
1 2 (3.70%) C#
Qualifications
1 6 (11.11%) MCP
2 2 (3.70%) A+ Certification
2 2 (3.70%) Degree
2 2 (3.70%) SC Cleared
2 2 (3.70%) Security Cleared
Quality Assurance & Compliance
1 6 (11.11%) SLA
System Software
1 19 (35.19%) Active Directory
2 1 (1.85%) Terminal Services
2 1 (1.85%) VMware Workstation
2 1 (1.85%) VMware Infrastructure
Systems Management
1 2 (3.70%) OpenView
2 1 (1.85%) Nagios
2 1 (1.85%) Norton AntiVirus
2 1 (1.85%) Cacti
2 1 (1.85%) Symantec Enterprise Vault
2 1 (1.85%) Opsview
Vendors
1 28 (51.85%) Microsoft
2 14 (25.93%) Citrix
3 10 (18.52%) Cisco
4 9 (16.67%) McAfee
5 7 (12.96%) Symantec
6 6 (11.11%) Lotus
6 6 (11.11%) Adobe
7 5 (9.26%) Remedy
8 3 (5.56%) LANDesk
8 3 (5.56%) HP
9 2 (3.70%) VMware
10 1 (1.85%) Altiris
10 1 (1.85%) Nimsoft
10 1 (1.85%) Apple
10 1 (1.85%) CheckPoint
10 1 (1.85%) Dell
10 1 (1.85%) BMC
10 1 (1.85%) CA
10 1 (1.85%) Nokia