The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank 120 95 110
Rank change year-on-year
-25 +15
Contract jobs requiring a 1st Line Support 24 23 25
As % of all contract IT jobs located in the East of England 0.76% 1.02% 0.80%
As % of the Job Titles category 0.82% 1.09% 0.85%
Number of daily rates quoted 5 6 7
Average daily rate £100 £103 £99
Average daily rate % change year-on-year
-2.43% +3.53%
90% offered a daily rate of more than £87 £100 £93
10% offered a daily rate of more than £102 £115 £100
UK excluding London average daily rate £100 £105 £101
% change year-on-year
-4.76% +3.70%
Number of hourly rates quoted 13 13 8
Average hourly rate £11.50 £11.00 £11.38
Average hourly rate % change year-on-year
+4.54% -3.29%
90% offered a hourly rate of more than £9.63 £9.63 £9.85
10% offered a hourly rate of more than £19.00 £72.50 £13.20
UK excluding London average hourly rate £11.00 £11.50 £11.00
% change year-on-year
-4.34% +4.54%
Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2938 2107 2938
As % of all contract IT jobs located in the East of England 93.18% 93.56% 94.20%
Number of daily rates quoted 1639 1079 1416
Average daily rate £370 £350 £361
Average daily rate % change year-on-year
+5.71% -3.11%
90% offered a daily rate of more than £213 £188 £213
10% offered a daily rate of more than £500 £485 £475
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 220 246 307
Average hourly rate £21.00 £20.00 £27.63
Average hourly rate % change year-on-year
+5.00% -27.61%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £40.50 £39.50 £42.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
1st Line Support
England

1st Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the East of England

1st Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the East of England region.

1st Line Support Daily Rate Trend in the East of England

1st Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the East of England region.

1st Line Support Hourly Rate Trend in the East of England

1st Line Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the East of England region over the 3 months to 18 April 2014.

1st Line Support Hourly Rate Histogram in the East of England

1st Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Cambridgeshire -5 7 - -
Bedfordshire -10 7 £100 -20.00%
Essex -30 6 £90 -10.00% 2
Norfolk +10 3 £85 - 1
Hertfordshire -9 2 - -
Suffolk -10 1 - - 3
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 18 April 2014, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 35 (70.00%) Windows
2 21 (42.00%) MS Office
3 20 (40.00%) Microsoft
4 19 (38.00%) Active Directory
5 16 (32.00%) Windows 7
6 15 (30.00%) ITIL
7 12 (24.00%) MS Excel
8 11 (22.00%) Windows XP
8 11 (22.00%) Incident Management
9 10 (20.00%) Service Delivery
10 9 (18.00%) McAfee
10 9 (18.00%) Cisco
11 8 (16.00%) Citrix
11 8 (16.00%) Lotus
11 8 (16.00%) IBM Notes
12 7 (14.00%) MCP
12 7 (14.00%) Symantec
12 7 (14.00%) Adobe
13 5 (10.00%) Degree
14 4 (8.00%) IBM
15 3 (6.00%) HP
15 3 (6.00%) Dell
15 3 (6.00%) IIS
15 3 (6.00%) Mac OS X
15 3 (6.00%) NHS
15 3 (6.00%) VoIP
15 3 (6.00%) DHCP
15 3 (6.00%) DNS
15 3 (6.00%) SLA
15 3 (6.00%) Blackberry

1st Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 18 April 2014, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (16.00%) IBM Notes
2 3 (6.00%) IIS
Applications
1 21 (42.00%) MS Office
2 12 (24.00%) MS Excel
Cloud Services
1 3 (6.00%) Cloud Computing
1 3 (6.00%) SaaS
2 2 (4.00%) Office 365
Communications & Networking
1 3 (6.00%) VoIP
1 3 (6.00%) DHCP
1 3 (6.00%) DNS
2 2 (4.00%) Internet
3 1 (2.00%) Intranet
3 1 (2.00%) TCP/IP
3 1 (2.00%) WAN
3 1 (2.00%) LAN
3 1 (2.00%) Wireless
3 1 (2.00%) Firewall
Database & Business Intelligence
1 2 (4.00%) SQL Server
General
1 2 (4.00%) Telecoms
2 1 (2.00%) Legal
2 1 (2.00%) Publishing
Libraries, Frameworks & Software Standards
1 1 (2.00%) .NET
Miscellaneous
1 3 (6.00%) NHS
1 3 (6.00%) Blackberry
2 2 (4.00%) iPhone
2 2 (4.00%) Informatics
2 2 (4.00%) Management Information System
3 1 (2.00%) Data Protection Act
3 1 (2.00%) iSeries
Operating Systems
1 35 (70.00%) Windows
2 16 (32.00%) Windows 7
3 11 (22.00%) Windows XP
4 3 (6.00%) Mac OS X
4 3 (6.00%) Windows 8
5 1 (2.00%) Windows Server 2008
Processes & Methodologies
1 15 (30.00%) ITIL
2 11 (22.00%) Incident Management
3 10 (20.00%) Service Delivery
4 2 (4.00%) Problem Management
4 2 (4.00%) Knowledge Management
4 2 (4.00%) Service Management
4 2 (4.00%) Change Management
5 1 (2.00%) Workflow
5 1 (2.00%) Migration
5 1 (2.00%) Data Protection
Programming Languages
1 1 (2.00%) C#
Qualifications
1 7 (14.00%) MCP
2 5 (10.00%) Degree
3 2 (4.00%) A+ Certification
4 1 (2.00%) ITIL Certification
Quality Assurance & Compliance
1 3 (6.00%) SLA
System Software
1 19 (38.00%) Active Directory
2 3 (6.00%) Hyper-V
Systems Management
1 3 (6.00%) Backup Exec
Vendors
1 20 (40.00%) Microsoft
2 9 (18.00%) McAfee
2 9 (18.00%) Cisco
3 8 (16.00%) Citrix
3 8 (16.00%) Lotus
4 7 (14.00%) Symantec
4 7 (14.00%) Adobe
5 4 (8.00%) IBM
6 3 (6.00%) HP
6 3 (6.00%) Dell
6 3 (6.00%) LANDesk
6 3 (6.00%) Red Gate
7 2 (4.00%) Altiris
7 2 (4.00%) Oracle
7 2 (4.00%) Remedy
Ipswich, Suffolk
Connectus
Rate: £8.75 - £10.5 per hour
Posted: Yesterday
Norwich, Norfolk
Cooper Lomaz Recruitment Ltd
Rate: £80 - 90 per day
Posted: 4 days ago