The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 21 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 101 109 98
Rank change year-on-year
+8 -11
Contract jobs requiring a 1st Line Support 19 22 28
As % of all contract IT jobs located in the East of England 0.872% 0.749% 1.083%
As % of the Job Titles category 0.932% 0.796% 1.142%
Number of daily rates quoted 1 6 11
Average daily rate £100 £99 £75
Average daily rate % change year-on-year
+1.01% +32.00%
UK excluding London average daily rate £110 £105 £88
% change year-on-year
+4.76% +20.00%
Number of hourly rates quoted 10 8 7
Average hourly rate £11.75 £11.59 £17.00
Average hourly rate % change year-on-year
+1.35% -31.80%
90% offered a hourly rate of more than £9.63 £10.00 £12.90
10% offered a hourly rate of more than £88.25 £13.20 £37.50
UK excluding London average hourly rate £11.50 £11.20 £11.36
% change year-on-year
+2.70% -1.43%
All Job Titles
East of England
Contract IT job ads with a match in the
Job Titles category
2038 2765 2452
As % of all contract IT jobs located in the East of England 93.49% 94.14% 94.85%
Number of daily rates quoted 1044 1303 1080
Average daily rate £350 £350 £350
90% offered a daily rate of more than £200 £200 £200
10% offered a daily rate of more than £475 £463 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 258 285 319
Average hourly rate £24.90 £25.75 £20.50
Average hourly rate % change year-on-year
-3.30% +25.60%
90% offered a hourly rate of more than £12.00 £11.50 £11.25
10% offered a hourly rate of more than £42.00 £42.00 £37.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
1st Line Support
England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support across the East of England region as a proportion of the total demand within the Job Titles category.

East of England 1st Line Support Jobs Demand Trend

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the East of England region.

East of England 1st Line Support Daily Rate Trend

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the East of England region.

East of England 1st Line Support Hourly Rate Trend

1st Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the East of England region over the 3 months to 21 May 2013.

East of England 1st Line Support Hourly Rate Histogram

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the East of England region over the 3 months to 21 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Essex -8 7 £100 +1.01%
Hertfordshire +14 4 - -
Suffolk +11 4 - -
Cambridgeshire +7 3 - -
Norfolk - 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 21 May 2013, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 28 (56.00%) Active Directory
2 26 (52.00%) Windows
3 20 (40.00%) MS Office
3 20 (40.00%) Microsoft
4 14 (28.00%) Windows XP
5 9 (18.00%) MS Exchange
5 9 (18.00%) MS Excel
5 9 (18.00%) Degree
6 8 (16.00%) Citrix
7 7 (14.00%) ITIL
8 6 (12.00%) Telecoms
8 6 (12.00%) SLA
8 6 (12.00%) Windows 7
9 4 (8.000%) Windows Server 2008
9 4 (8.000%) Exchange Server 2007
9 4 (8.000%) Microsoft Certification
9 4 (8.000%) Windows Server 2003
9 4 (8.000%) Windows 2000
9 4 (8.000%) VPN
9 4 (8.000%) VMware
9 4 (8.000%) Incident Management
10 3 (6.000%) Blackberry
10 3 (6.000%) Service Delivery
10 3 (6.000%) Change Management
10 3 (6.000%) LAN
10 3 (6.000%) SQL
10 3 (6.000%) Systems Management Server (SMS)
10 3 (6.000%) Dell
10 3 (6.000%) SCCM
10 3 (6.000%) VMware Infrastructure

1st Line Support
Top Related IT Skills by Category

For the 6 months to 21 May 2013, IT contractor jobs across the East of England region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (18.00%) MS Exchange
2 4 (8.000%) Exchange Server 2007
3 3 (6.000%) Exchange Server 2010
4 2 (4.000%) Lotus Notes
4 2 (4.000%) SharePoint
4 2 (4.000%) Blackberry Enterprise Server
5 1 (2.000%) Exchange Server 2003
Applications
1 20 (40.00%) MS Office
2 9 (18.00%) MS Excel
Communications & Networking
1 4 (8.000%) VPN
2 3 (6.000%) LAN
3 1 (2.000%) DNS
3 1 (2.000%) DHCP
3 1 (2.000%) HTTP
Database & Business Intelligence
1 1 (2.000%) SQL Server
General
1 6 (12.00%) Telecoms
2 2 (4.000%) Finance
2 2 (4.000%) Welsh Language
3 1 (2.000%) Local Government
Miscellaneous
1 3 (6.000%) Blackberry
2 2 (4.000%) Management Information System
3 1 (2.000%) Mathematics
3 1 (2.000%) NHS
Operating Systems
1 26 (52.00%) Windows
2 14 (28.00%) Windows XP
3 6 (12.00%) Windows 7
4 4 (8.000%) Windows Server 2008
4 4 (8.000%) Windows Server 2003
4 4 (8.000%) Windows 2000
5 1 (2.000%) Windows Vista
5 1 (2.000%) Windows 8
Processes & Methodologies
1 7 (14.00%) ITIL
2 4 (8.000%) Incident Management
3 3 (6.000%) Service Delivery
3 3 (6.000%) Change Management
4 2 (4.000%) Knowledge Management
4 2 (4.000%) Problem Management
5 1 (2.000%) Project Management
5 1 (2.000%) Migration
5 1 (2.000%) Workflow
5 1 (2.000%) Stakeholder Engagement
Programming Languages
1 3 (6.000%) SQL
2 2 (4.000%) VB
2 2 (4.000%) VB6
Qualifications
1 9 (18.00%) Degree
2 4 (8.000%) Microsoft Certification
3 2 (4.000%) MCP
3 2 (4.000%) MCSE
3 2 (4.000%) MCSA
Quality Assurance & Compliance
1 6 (12.00%) SLA
System Software
1 28 (56.00%) Active Directory
2 3 (6.000%) VMware Infrastructure
3 2 (4.000%) Hyper-V
4 1 (2.000%) XenApp
Systems Management
1 3 (6.000%) Systems Management Server (SMS)
1 3 (6.000%) SCCM
2 1 (2.000%) Backup Exec
Vendors
1 20 (40.00%) Microsoft
2 8 (16.00%) Citrix
3 4 (8.000%) VMware
4 3 (6.000%) Dell
5 2 (4.000%) McAfee
5 2 (4.000%) Symantec
5 2 (4.000%) Lotus
5 2 (4.000%) Cisco
5 2 (4.000%) Adobe
6 1 (2.000%) Toshiba
6 1 (2.000%) Remedy
6 1 (2.000%) HP
Peterborough, East Anglia
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
Rate: £13 per hour
Posted: 15 May 2013
Peterborough, Cambridgeshire
You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
QUANTICA
Rate: £13 per hour
Posted: 14 May 2013
Cambridge, Cambridgeshire
You will be directly involved in working with the Service Desk Department supporting the continued operations of the IT facilities and infrastructure at the IT site. As the...
Computer People
Salary: £1.00 per annum + Excellent Benefits
Posted: 14 May 2013