The table below looks at the statistics for the Technical Support role in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 57 64 63
Rank change year-on-year
+7 -1
Contract jobs requiring a Technical Support 7 4 1
As % of all contract IT jobs located in Hertfordshire 1.05% 0.52% 0.15%
As % of the Job Titles category 1.11% 0.56% 0.16%
Number of daily rates quoted 3 1 0
Average daily rate
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of your Daily Rate
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£350 £245 -
Average daily rate % change year-on-year
+42.85% -
UK excluding London average daily rate £273 £248 £178
% change year-on-year
+10.10% +39.43%
Number of hourly rates quoted 2 0 0
Average hourly rate £15.25 - -
UK excluding London average hourly rate £13.68 £16.50 £13.73
% change year-on-year
-17.12% +20.17%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Hertfordshire
Contract IT job ads with a match in the
Job Titles category
629 716 638
As % of all contract IT jobs located in Hertfordshire 94.30% 93.23% 96.23%
Number of daily rates quoted 321 367 345
Average daily rate £413 £375 £400
Average daily rate % change year-on-year
+10.00% -6.25%
90% offered a daily rate of more than £265 £225 £242
10% offered a daily rate of more than £538 £493 £610
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 36 50 26
Average hourly rate £14.85 £23.86 £14.00
Average hourly rate % change year-on-year
-37.74% +70.39%
90% offered a hourly rate of more than £10.00 £12.50 £11.00
10% offered a hourly rate of more than £37.50 £37.00 £37.90
UK excluding London average hourly rate £16.70 £17.00 £17.50
% change year-on-year
-1.76% -2.85%

Technical Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hertfordshire

Technical Support
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Hertfordshire region.

Technical Support Daily Rate Trend in Hertfordshire

Technical Support
Daily Rate Histogram in Hertfordshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the Hertfordshire region over the 3 months to 31 March 2015.

Technical Support Daily Rate Histogram in Hertfordshire

Technical Support
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Hertfordshire region.

Technical Support Hourly Rate Trend in Hertfordshire

Technical Support
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 1 £350 -
St Albans - - - - 2
Stevenage - - - -
Watford - - - - 2
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 31 March 2015, IT contractor jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 4 (40.00%) TCP/IP
1 4 (40.00%) Project Management
2 3 (30.00%) IBM
2 3 (30.00%) Microsoft
2 3 (30.00%) Windows
2 3 (30.00%) SharePoint
2 3 (30.00%) MS Office
2 3 (30.00%) OS/400
2 3 (30.00%) Planview
2 3 (30.00%) Document Management
2 3 (30.00%) iSeries
3 2 (20.00%) Windows Server 2012
3 2 (20.00%) Android
3 2 (20.00%) Windows Server 2008
3 2 (20.00%) Resource Management
3 2 (20.00%) Problem Management
3 2 (20.00%) VMware
3 2 (20.00%) Active Directory
3 2 (20.00%) AS400
3 2 (20.00%) Finance
4 1 (10.00%) Migration
4 1 (10.00%) CCNA
4 1 (10.00%) DNS
4 1 (10.00%) Cisco
4 1 (10.00%) HP
4 1 (10.00%) Dell
4 1 (10.00%) Citrix
4 1 (10.00%) Cisco Certification
4 1 (10.00%) CommVault
4 1 (10.00%) Nokia

Technical Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 31 March 2015, IT contractor jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (30.00%) SharePoint
2 1 (10.00%) MS Exchange
2 1 (10.00%) Exchange Server 2010
Applications
1 3 (30.00%) MS Office
Communications & Networking
1 4 (40.00%) TCP/IP
2 1 (10.00%) DNS
2 1 (10.00%) DHCP
General
1 2 (20.00%) Finance
Miscellaneous
1 3 (30.00%) iSeries
2 2 (20.00%) AS400
3 1 (10.00%) Client/Server
3 1 (10.00%) Analytical Skills
Operating Systems
1 3 (30.00%) Windows
1 3 (30.00%) OS/400
2 2 (20.00%) Android
2 2 (20.00%) Windows Server 2008
2 2 (20.00%) Windows Server 2012
3 1 (10.00%) Windows 2000 Server
3 1 (10.00%) Apple iOS
3 1 (10.00%) Windows Server 2003
3 1 (10.00%) i5/OS
3 1 (10.00%) Windows XP
Processes & Methodologies
1 4 (40.00%) Project Management
2 3 (30.00%) Document Management
3 2 (20.00%) Resource Management
3 2 (20.00%) Problem Management
4 1 (10.00%) Performance Management
4 1 (10.00%) Capacity Planning
4 1 (10.00%) Root Cause Analysis
4 1 (10.00%) Performance Tuning
4 1 (10.00%) Performance Monitoring
4 1 (10.00%) Coaching
4 1 (10.00%) Incident Management
4 1 (10.00%) Migration
4 1 (10.00%) ITIL
Qualifications
1 1 (10.00%) CCNA
1 1 (10.00%) Cisco Certification
System Software
1 2 (20.00%) Active Directory
2 1 (10.00%) VMware Infrastructure
2 1 (10.00%) XenApp
Vendors
1 3 (30.00%) IBM
1 3 (30.00%) Microsoft
1 3 (30.00%) Planview
2 2 (20.00%) VMware
3 1 (10.00%) Symbian
3 1 (10.00%) Cisco
3 1 (10.00%) HP
3 1 (10.00%) Dell
3 1 (10.00%) Citrix
3 1 (10.00%) CommVault
3 1 (10.00%) Nokia
3 1 (10.00%) Apple