Hertfordshire Technical Support Contracts

This section looks at the demand for the Technical Support role in IT contracts within the Hertfordshire region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Technical Support in their job title over the 3 months to 25 July 2008 with a comparison to the same period last year.

Technical Support
Location Basingstoke Bedfordshire Berkshire Birmingham Blackpool Bournemouth Bracknell Bradford Brighton Bristol Bromley Buckinghamshire Camberley Cambridge Cambridgeshire Canary Wharf Canterbury Cheshire City of London Corby Darlington Docklands, London Dorset Durham East Midlands East of England East Sussex Edinburgh England Feltham Glasgow Gloucestershire Grimsby Guildford Hampshire Hemel Hempstead Herefordshire Hertfordshire Highlands Hinckley Home Counties Hounslow Huntingdon Immingham Inverness Ipswich Kent Lancashire Leeds Leicester Leicestershire Lincolnshire London Maidenhead Manchester Middlesex Midlands Milton Keynes Newbury Newcastle Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northallerton Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Reading Redditch Reigate Rochester Rugby Runcorn Salisbury Scotland Sheffield Shropshire Slough South East South West South Yorkshire Southampton Staffordshire Stockport Stoke-on-Trent Suffolk Sunbury-on-Thames Surrey Swindon Teesside Telford Tyne and Wear UK Wales Warrington Warwickshire Watford Welwyn Garden City West Midlands West Yorkshire Weybridge Wilmslow Wiltshire Winchester Wolverhampton Worcestershire Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	78	83
Rank change on same period last year	+5
Matching contract IT job ads	11	11
As % of all UK contract IT job ads sampled	0.015 %	0.011 %
As % of the category below	0.771 %	0.625 %
Daily rates quoted	1	3
Average minimum daily rate	£300	£302
Average daily rate	£325	£325
% change on same period last year	-
Average maximum daily rate	£350	£348
UK excluding London average daily rate	£248	£292
% change on same period last year	-15.15 %
Hourly rates quoted	4	1
Average minimum hourly rate	£15.00	£38.00
Average hourly rate	£15.88	£38.00
% change on same period last year	-58.22 %
Average maximum hourly rate	£16.75	£38.00
UK excluding London average hourly rate	£17.50	£17.83
% change on same period last year	-1.84 %
Job Titles Hertfordshire
Matching contract IT job ads	1426	1759
As % of all UK contract IT job ads sampled	1.901 %	1.780 %
Daily rates quoted	522	682
Average minimum daily rate	£359	£330
Average daily rate	£386	£350
% change on same period last year	+10.24 %
Average maximum daily rate	£413	£370
UK excluding London average daily rate	£357	£353
% change on same period last year	+1.09 %
Hourly rates quoted	181	161
Average minimum hourly rate	£24.27	£22.02
Average hourly rate	£25.34	£23.13
% change on same period last year	+9.58 %
Average maximum hourly rate	£26.41	£24.23
UK excluding London average hourly rate	£23.51	£25.99
% change on same period last year	-9.54 %
Technical Support East of England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Technical Support across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Hertfordshire region.

Technical Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Hertfordshire region.

Technical Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the Hertfordshire region over the 3 months to 25 July 2008.

Technical Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 25 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Welwyn Garden City	-	2	-	-
Watford	+4	2	-	-

Technical Support East of England

Technical Support
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 5 (33.33 %) Windows 2 4 (26.67 %) ITIL 3 3 (20.00 %) MS Exchange 3 3 (20.00 %) Microsoft 3 3 (20.00 %) Active Directory 4 2 (13.33 %) SLA 4 2 (13.33 %) A+ Certification 4 2 (13.33 %) MS Excel 4 2 (13.33 %) SC Cleared 4 2 (13.33 %) Security Cleared 4 2 (13.33 %) Pharmaceutical 4 2 (13.33 %) Health 5 1 (6.667 %) Retail 5 1 (6.667 %) Dynamics NAV 5 1 (6.667 %) Exchange Server 2003

5 1 (6.667 %) ISO27001 5 1 (6.667 %) Informatics 5 1 (6.667 %) QA 5 1 (6.667 %) Fat Client 5 1 (6.667 %) Video Conferencing 5 1 (6.667 %) Manufacturing 5 1 (6.667 %) Migration 5 1 (6.667 %) Windows XP 5 1 (6.667 %) MS Visio 5 1 (6.667 %) Windows 2000 5 1 (6.667 %) MCSE 5 1 (6.667 %) PRINCE2 5 1 (6.667 %) UNIX 5 1 (6.667 %) C 5 1 (6.667 %) SQL

Technical Support
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 3 (20.00 %) MS Exchange 2 1 (6.667 %) Blackberry Enterprise Server 2 1 (6.667 %) Exchange Server 2003 2 1 (6.667 %) IIS	Applications 1 2 (13.33 %) MS Excel 2 1 (6.667 %) MS Visio
Business Applications 1 1 (6.667 %) Navision 1 1 (6.667 %) Dynamics NAV	Communications & Networking 1 1 (6.667 %) LAN 1 1 (6.667 %) SMS 1 1 (6.667 %) VoIP 1 1 (6.667 %) WAN 1 1 (6.667 %) TCP/IP 1 1 (6.667 %) Firewall
General 1 2 (13.33 %) Pharmaceutical 1 2 (13.33 %) Health 2 1 (6.667 %) Manufacturing 2 1 (6.667 %) Retail 2 1 (6.667 %) Telecoms	Miscellaneous 1 1 (6.667 %) NHS 1 1 (6.667 %) Thin Client 1 1 (6.667 %) Blackberry 1 1 (6.667 %) Informatics 1 1 (6.667 %) Fat Client 1 1 (6.667 %) Video Conferencing
Operating Systems 1 5 (33.33 %) Windows 2 1 (6.667 %) Windows 2000 2 1 (6.667 %) Windows XP 2 1 (6.667 %) VMS 2 1 (6.667 %) OpenVMS 2 1 (6.667 %) UNIX	Processes & Methodologies 1 4 (26.67 %) ITIL 2 2 (13.33 %) SC Cleared 2 2 (13.33 %) Security Cleared 3 1 (6.667 %) PRINCE2 3 1 (6.667 %) Service Delivery 3 1 (6.667 %) Migration
Programming Languages 1 1 (6.667 %) C 1 1 (6.667 %) SQL	Qualifications 1 2 (13.33 %) A+ Certification 2 1 (6.667 %) ITIL Certification 2 1 (6.667 %) MCSE 2 1 (6.667 %) CCNA 2 1 (6.667 %) Cisco Certification 2 1 (6.667 %) Microsoft Certification
Quality Assurance & Compliance 1 2 (13.33 %) SLA 2 1 (6.667 %) ISO27001 2 1 (6.667 %) QA 2 1 (6.667 %) ISO9000	System Software 1 3 (20.00 %) Active Directory
Vendors 1 3 (20.00 %) Microsoft 2 1 (6.667 %) Intel 2 1 (6.667 %) Citrix 2 1 (6.667 %) Cisco