The table below looks at the statistics for the Technical Support role in IT contracts advertised for the Hertfordshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 74 44 78
Rank change year-on-year
-30 +34
Contract jobs requiring a Technical Support 1 3 3
As % of all contract IT jobs located in Hertfordshire 0.12% 0.63% 0.31%
As % of the Job Titles category 0.12% 0.68% 0.33%
Number of daily rates quoted 0 0 0
Average daily rate
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- - -
UK excluding London average daily rate £225 £250 £250
% change year-on-year
-10.00% -
Number of hourly rates quoted 1 0 2
Average hourly rate £11.00 - £14.25
UK excluding London average hourly rate £16.50 £14.00 £12.25
% change year-on-year
+17.85% +14.28%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Hertfordshire
Contract IT job ads with a match in the
Job Titles category
810 444 899
As % of all contract IT jobs located in Hertfordshire 94.52% 92.89% 93.74%
Number of daily rates quoted 469 216 411
Average daily rate £375 £350 £375
Average daily rate % change year-on-year
+7.14% -6.66%
90% offered a daily rate of more than £190 £170 £243
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 45 43 57
Average hourly rate £15.00 £15.00 £16.50
Average hourly rate % change year-on-year
- -9.09%
90% offered a hourly rate of more than £10.50 £10.50 £9.50
10% offered a hourly rate of more than £29.75 £50.00 £37.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Technical Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hertfordshire

Technical Support
Daily Rate Trend in Hertfordshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Hertfordshire region.

Technical Support Daily Rate Trend in Hertfordshire

Technical Support
Hourly Rate Trend in Hertfordshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Hertfordshire region.

Technical Support Hourly Rate Trend in Hertfordshire

Technical Support
Contract Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 2 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage -2 1 - - 1
Watford - - - -
Welwyn Garden City - - - -
Letchworth - - - - 1
St Albans - - - - 1
Technical Support
East of England

Technical Support
Top 24 Related IT Skills in Hertfordshire

For the 6 months to 2 October 2014, IT contractor jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 10 (90.91%) MS Excel
2 8 (72.73%) Windows Server 2008
2 8 (72.73%) Windows
3 7 (63.64%) MS Office
4 6 (54.55%) Microsoft
5 5 (45.45%) Windows Server 2003
6 4 (36.36%) Active Directory
6 4 (36.36%) CRM
6 4 (36.36%) Windows XP
7 3 (27.27%) MS Exchange
7 3 (27.27%) SQL
7 3 (27.27%) TCP/IP
7 3 (27.27%) DNS
7 3 (27.27%) Windows 7
7 3 (27.27%) Exchange Server 2010
7 3 (27.27%) Windows 8
7 3 (27.27%) Windows Server 2012
7 3 (27.27%) Exchange Server 2007
8 2 (18.18%) Network Management
8 2 (18.18%) Finance
8 2 (18.18%) Legal
8 2 (18.18%) Citrix
8 2 (18.18%) LAN
9 1 (9.09%) CA

Technical Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 2 October 2014, IT contractor jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (27.27%) MS Exchange
1 3 (27.27%) Exchange Server 2010
1 3 (27.27%) Exchange Server 2007
Applications
1 10 (90.91%) MS Excel
2 7 (63.64%) MS Office
Communications & Networking
1 3 (27.27%) TCP/IP
1 3 (27.27%) DNS
2 2 (18.18%) LAN
General
1 2 (18.18%) Finance
1 2 (18.18%) Legal
Operating Systems
1 8 (72.73%) Windows Server 2008
1 8 (72.73%) Windows
2 5 (45.45%) Windows Server 2003
3 4 (36.36%) Windows XP
4 3 (27.27%) Windows 7
4 3 (27.27%) Windows 8
4 3 (27.27%) Windows Server 2012
Processes & Methodologies
1 4 (36.36%) CRM
2 2 (18.18%) Network Management
Programming Languages
1 3 (27.27%) SQL
System Software
1 4 (36.36%) Active Directory
Vendors
1 6 (54.55%) Microsoft
2 2 (18.18%) Citrix
3 1 (9.09%) CA