The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 108 111 153
Rank change year-on-year
+3 +42
Permanent jobs requiring a Technical Support 36 20 21
As % of all permanent IT jobs located in Hertfordshire 1.52% 1.01% 0.68%
As % of the Job Titles category 1.59% 1.06% 0.70%
Number of salaries quoted 32 17 17
Average salary £23,000 £35,000 £24,000
Average salary % change year-on-year
-34.28% +45.83%
90% offered a salary of more than £16,500 £26,520 £22,500
10% offered a salary of more than £39,500 £54,200 £47,000
UK excluding London average salary £28,500 £30,000 £29,000
% change year-on-year
-5.00% +3.44%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2258 1891 3007
As % of all permanent IT jobs located in Hertfordshire 95.52% 95.36% 96.66%
Number of salaries quoted 1869 1557 2418
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £25,000 £24,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hertfordshire

Technical Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Hertfordshire region.

Technical Support Salary Trend in Hertfordshire

Technical Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Hertfordshire region over the 3 months to 21 October 2014.

Technical Support Salary Histogram in Hertfordshire

Technical Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +14 11 £16,500 -69.44% 1
Watford -13 8 £16,500 -52.85% 1
Welwyn Garden City - 6 £30,000 - 1
Letchworth -3 2 £30,750 +36.66%
St Albans - 1 £40,000 -
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 21 October 2014, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 64 (69.57%) Windows
2 60 (65.22%) Microsoft
3 44 (47.83%) MS Office
4 36 (39.13%) MS Excel
5 33 (35.87%) Active Directory
6 30 (32.61%) Windows Server 2003
6 30 (32.61%) Windows XP
6 30 (32.61%) Windows Server 2008
7 24 (26.09%) LAN
8 23 (25.00%) VMware
9 22 (23.91%) Citrix
10 19 (20.65%) TCP/IP
10 19 (20.65%) Linux
10 19 (20.65%) ITIL
10 19 (20.65%) Legal
11 16 (17.39%) Network Management
12 15 (16.30%) MS Exchange
13 14 (15.22%) Windows Vista
14 12 (13.04%) Finance
14 12 (13.04%) Degree
14 12 (13.04%) Mathematics
14 12 (13.04%) WAN
14 12 (13.04%) VMware Infrastructure
15 11 (11.96%) Pharmaceutical
15 11 (11.96%) Red Hat Enterprise Linux
15 11 (11.96%) VMware ESX
16 10 (10.87%) SQL Server
17 9 (9.78%) C
17 9 (9.78%) SQL
17 9 (9.78%) UNIX

Technical Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 21 October 2014, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (16.30%) MS Exchange
2 6 (6.52%) Lync
2 6 (6.52%) Exchange Server 2007
3 3 (3.26%) JBoss
3 3 (3.26%) Tomcat
3 3 (3.26%) ColdFusion
4 2 (2.17%) Apache
4 2 (2.17%) Oracle Application Server
5 1 (1.09%) WebLogic
Applications
1 44 (47.83%) MS Office
2 36 (39.13%) MS Excel
Business Applications
1 2 (2.17%) RiskWrite
2 1 (1.09%) Oracle Cash Management
2 1 (1.09%) Oracle General Ledger
2 1 (1.09%) Oracle Financials
2 1 (1.09%) Agresso
Cloud Services
1 6 (6.52%) PaaS
Communications & Networking
1 24 (26.09%) LAN
2 19 (20.65%) TCP/IP
3 12 (13.04%) WAN
4 8 (8.70%) Firewall
5 7 (7.61%) VPN
6 6 (6.52%) DHCP
6 6 (6.52%) DNS
6 6 (6.52%) MPLS
6 6 (6.52%) Internet
6 6 (6.52%) ISDN
6 6 (6.52%) PBX
6 6 (6.52%) VoIP
6 6 (6.52%) VLAN
7 3 (3.26%) SAN
8 2 (2.17%) Wireless
8 2 (2.17%) Unified Communications
9 1 (1.09%) PuTTY
9 1 (1.09%) WinSCP
9 1 (1.09%) SSH
9 1 (1.09%) FTP
Database & Business Intelligence
1 10 (10.87%) SQL Server
2 7 (7.61%) MySQL
3 4 (4.35%) Oracle Database
4 2 (2.17%) RDBMS
4 2 (2.17%) PostgreSQL
4 2 (2.17%) Relational Database
Development Applications
1 1 (1.09%) JIRA
1 1 (1.09%) Toad
General
1 19 (20.65%) Legal
2 12 (13.04%) Finance
3 11 (11.96%) Pharmaceutical
4 7 (7.61%) Retail
5 6 (6.52%) Manufacturing
6 1 (1.09%) Banking
6 1 (1.09%) General Ledger
6 1 (1.09%) Telecoms
Libraries, Frameworks & Software Standards
1 7 (7.61%) SOAP
1 7 (7.61%) XML
2 4 (4.35%) HTML
3 3 (3.26%) .NET
3 3 (3.26%) DHTML
3 3 (3.26%) ASP.NET
3 3 (3.26%) DOM
4 2 (2.17%) J2EE
5 1 (1.09%) Oracle Fusion
5 1 (1.09%) COM
5 1 (1.09%) Middleware
Miscellaneous
1 12 (13.04%) Mathematics
2 7 (7.61%) Analytical Skills
3 5 (5.43%) Computer Science
4 3 (3.26%) EqualLogic
5 2 (2.17%) Clustering
5 2 (2.17%) Enterprise Software
6 1 (1.09%) Physics
6 1 (1.09%) FMCG
6 1 (1.09%) Handset
6 1 (1.09%) Mainframe
Operating Systems
1 64 (69.57%) Windows
2 30 (32.61%) Windows Server 2003
2 30 (32.61%) Windows XP
2 30 (32.61%) Windows Server 2008
3 19 (20.65%) Linux
4 14 (15.22%) Windows Vista
5 11 (11.96%) Red Hat Enterprise Linux
6 9 (9.78%) UNIX
7 6 (6.52%) Windows Server 2012
8 4 (4.35%) Windows 7
Processes & Methodologies
1 19 (20.65%) ITIL
2 16 (17.39%) Network Management
3 6 (6.52%) Mentoring
3 6 (6.52%) Coaching
3 6 (6.52%) E-Commerce
4 5 (5.43%) Time Management
4 5 (5.43%) Incident Management
5 4 (4.35%) Six Sigma
5 4 (4.35%) CRM
6 3 (3.26%) Statistical Analysis
6 3 (3.26%) Computer Security
7 2 (2.17%) Workflow
7 2 (2.17%) Service Management
7 2 (2.17%) Stakeholder Management
7 2 (2.17%) Performance Monitoring
8 1 (1.09%) Infrastructure Management
8 1 (1.09%) Cash Management
8 1 (1.09%) Disaster Recovery
8 1 (1.09%) PRINCE2
8 1 (1.09%) Project Management
Programming Languages
1 9 (9.78%) C
1 9 (9.78%) SQL
2 3 (3.26%) Java
2 3 (3.26%) JavaScript
2 3 (3.26%) PHP
2 3 (3.26%) Shell Script
3 2 (2.17%) Bash Shell
Qualifications
1 12 (13.04%) Degree
2 6 (6.52%) Cisco Certification
3 5 (5.43%) Microsoft Certification
4 4 (4.35%) CCNA
4 4 (4.35%) MCSE
5 3 (3.26%) Six Sigma Green Belt
6 2 (2.17%) ITIL Certification
Quality Assurance & Compliance
1 2 (2.17%) QA
2 1 (1.09%) SLA
System Software
1 33 (35.87%) Active Directory
2 12 (13.04%) VMware Infrastructure
3 11 (11.96%) VMware ESX
4 6 (6.52%) Terminal Services
Systems Management
1 1 (1.09%) Tivoli
Vendors
1 60 (65.22%) Microsoft
2 23 (25.00%) VMware
3 22 (23.91%) Citrix
4 6 (6.52%) CheckPoint
4 6 (6.52%) Oracle
5 5 (5.43%) Red Hat
5 5 (5.43%) Dell
6 4 (4.35%) Cisco
7 2 (2.17%) Avaya
7 2 (2.17%) EnterpriseDB
8 1 (1.09%) Twitter
8 1 (1.09%) SAP
8 1 (1.09%) Remedy
8 1 (1.09%) Sage
Watford, Hertfordshire
RecruitmentRevolution.com Limited
Salary: From £50,000 to £60,000 per annum + Benefits + Bonus
Posted: 2 hours ago
Hertfordshire
Sanderson
Salary: £28 - £31 per annum + Excellent Benefits
Posted: 8 hours ago
Welwyn Garden City, Hertfordshire
Sanderson
Posted: 8 hours ago
Hertfordshire
Informatiq Consulting
Salary: £30000 - £39000 per annum
Posted: 10 hours ago
Stevenage, Hertfordshire
Roc Search
Salary: £15000 - £18000 per annum
Posted: Yesterday