The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Technical Support
Rank 119 124 131
Rank change year-on-year
+5 +7
Permanent jobs requiring a Technical Support 25 11 27
As % of all permanent IT jobs located in Hertfordshire 1.21% 0.51% 1.02%
As % of the Job Titles category 1.27% 0.54% 1.08%
Number of salaries quoted 25 10 27
Average salary £30,000 £25,250 £25,000
Average salary % change year-on-year
+18.81% +1.00%
90% offered a salary of more than £21,000 £19,900 £16,600
10% offered a salary of more than £35,000 £33,000 £52,500
UK excluding London average salary £31,500 £28,500 £30,250
% change year-on-year
+10.52% -5.78%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
1962 2043 2490
As % of all permanent IT jobs located in Hertfordshire 95.15% 95.60% 93.61%
Number of salaries quoted 1578 1584 2096
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,000 £25,000 £26,000
10% offered a salary of more than £65,000 £60,000 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hertfordshire

Technical Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Hertfordshire region.

Technical Support Salary Trend in Hertfordshire

Technical Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Hertfordshire region over the 3 months to 4 March 2015.

Technical Support Salary Histogram in Hertfordshire

Technical Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead - 5 £35,000 - 1
Welwyn Garden City - 5 £30,000 -
St Albans -16 3 £24,000 +26.31% 2
Watford +5 2 £21,000 -16.00%
Stevenage +28 1 £17,500 -42.62%
Borehamwood -1 1 £30,000 +50.00%
Letchworth - 1 £20,000 -
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 4 March 2015, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 41 (52.56%) Windows
2 33 (42.31%) Analytical Skills
3 29 (37.18%) Linux
3 29 (37.18%) MySQL
4 25 (32.05%) XML
5 24 (30.77%) SOAP
5 24 (30.77%) UNIX
5 24 (30.77%) Windows Server 2008
6 23 (29.49%) Internet
7 22 (28.21%) Microsoft
8 19 (24.36%) Active Directory
9 17 (21.79%) .NET
10 16 (20.51%) HTML
10 16 (20.51%) MS Excel
10 16 (20.51%) Windows XP
10 16 (20.51%) Windows Server 2003
10 16 (20.51%) Incident Management
10 16 (20.51%) Windows Vista
11 15 (19.23%) Red Hat Enterprise Linux
11 15 (19.23%) Red Hat
11 15 (19.23%) JavaScript
12 14 (17.95%) PHP
12 14 (17.95%) SQL
12 14 (17.95%) DHTML
12 14 (17.95%) MS Office
12 14 (17.95%) ASP.NET
12 14 (17.95%) DOM
12 14 (17.95%) ITIL
12 14 (17.95%) ColdFusion
12 14 (17.95%) Six Sigma

Technical Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 4 March 2015, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (17.95%) ColdFusion
2 4 (5.13%) SharePoint
3 2 (2.56%) Tomcat
3 2 (2.56%) MS Exchange
3 2 (2.56%) JBoss
3 2 (2.56%) Exchange Server 2003
3 2 (2.56%) Exchange Server 2010
4 1 (1.28%) Oracle Application Server
4 1 (1.28%) WebLogic
4 1 (1.28%) Apache
Applications
1 16 (20.51%) MS Excel
2 14 (17.95%) MS Office
Business Applications
1 2 (2.56%) Dynamics AX
2 1 (1.28%) RiskWrite
Cloud Services
1 1 (1.28%) SaaS
Communications & Networking
1 23 (29.49%) Internet
2 12 (15.38%) WAN
3 8 (10.26%) TCP/IP
4 4 (5.13%) LAN
5 2 (2.56%) VPN
6 1 (1.28%) PuTTY
6 1 (1.28%) WinSCP
6 1 (1.28%) Firewall
6 1 (1.28%) SSH
6 1 (1.28%) FTP
Database & Business Intelligence
1 29 (37.18%) MySQL
2 6 (7.69%) SQL Server
3 2 (2.56%) SQL Server 2012
3 2 (2.56%) SQL Server 2008
4 1 (1.28%) Oracle Database
4 1 (1.28%) Relational Database
4 1 (1.28%) PostgreSQL
4 1 (1.28%) RDBMS
Development Applications
1 1 (1.28%) JIRA
1 1 (1.28%) Toad
General
1 2 (2.56%) Publishing
2 1 (1.28%) Telecoms
Libraries, Frameworks & Software Standards
1 25 (32.05%) XML
2 24 (30.77%) SOAP
3 17 (21.79%) .NET
4 16 (20.51%) HTML
5 14 (17.95%) DHTML
5 14 (17.95%) ASP.NET
5 14 (17.95%) DOM
6 2 (2.56%) Application Packaging
7 1 (1.28%) Oracle Fusion
7 1 (1.28%) J2EE
7 1 (1.28%) Middleware
Miscellaneous
1 33 (42.31%) Analytical Skills
2 13 (16.67%) Computer Science
3 2 (2.56%) Enterprise Software
4 1 (1.28%) Mathematics
4 1 (1.28%) Physics
4 1 (1.28%) Clustering
Operating Systems
1 41 (52.56%) Windows
2 29 (37.18%) Linux
3 24 (30.77%) UNIX
3 24 (30.77%) Windows Server 2008
4 16 (20.51%) Windows XP
4 16 (20.51%) Windows Server 2003
4 16 (20.51%) Windows Vista
5 15 (19.23%) Red Hat Enterprise Linux
6 8 (10.26%) Windows Server 2012
7 2 (2.56%) Windows 7
7 2 (2.56%) Windows 8
Processes & Methodologies
1 16 (20.51%) Incident Management
2 14 (17.95%) ITIL
2 14 (17.95%) Six Sigma
3 7 (8.97%) Time Management
4 4 (5.13%) Project Planning
5 3 (3.85%) Computer Security
5 3 (3.85%) Statistical Analysis
6 2 (2.56%) ERP
6 2 (2.56%) Resource Management
7 1 (1.28%) Performance Monitoring
7 1 (1.28%) Stakeholder Management
7 1 (1.28%) Data Management
Programming Languages
1 15 (19.23%) JavaScript
2 14 (17.95%) PHP
2 14 (17.95%) SQL
3 5 (6.41%) Java
4 4 (5.13%) PowerShell
5 2 (2.56%) Shell Script
6 1 (1.28%) Bash Shell
6 1 (1.28%) VB6
6 1 (1.28%) C#
6 1 (1.28%) VB
6 1 (1.28%) VB.NET
6 1 (1.28%) VBA
Qualifications
1 14 (17.95%) Degree
1 14 (17.95%) Six Sigma Green Belt
2 5 (6.41%) MCSE
2 5 (6.41%) Microsoft Certification
3 4 (5.13%) MCSA
3 4 (5.13%) MCITP
4 1 (1.28%) VCP4
System Software
1 19 (24.36%) Active Directory
2 2 (2.56%) VMware ESXi
Systems Management
1 4 (5.13%) SCCM
2 2 (2.56%) ZENworks
2 2 (2.56%) SCOM
3 1 (1.28%) Tivoli
Vendors
1 22 (28.21%) Microsoft
2 15 (19.23%) Red Hat
3 6 (7.69%) VMware
4 4 (5.13%) Citrix
5 3 (3.85%) Cisco
6 2 (2.56%) JD Edwards
6 2 (2.56%) SAP
6 2 (2.56%) Oracle
7 1 (1.28%) Twitter
7 1 (1.28%) EnterpriseDB
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