The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 107 114 136
Rank change year-on-year
+7 +22
Permanent jobs requiring a Technical Support 35 19 33
As % of all permanent IT jobs located in Hertfordshire 1.53% 0.95% 1.13%
As % of the Job Titles category 1.58% 0.99% 1.18%
Number of salaries quoted 29 19 30
Average salary £23,000 £31,500 £28,750
Average salary % change year-on-year
-26.98% +9.56%
90% offered a salary of more than £16,500 £25,100 £22,500
10% offered a salary of more than £41,500 £56,000 £43,200
UK excluding London average salary £30,000 £30,000 £28,500
% change year-on-year
- +5.26%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2221 1915 2808
As % of all permanent IT jobs located in Hertfordshire 96.86% 95.27% 96.43%
Number of salaries quoted 1833 1580 2211
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,000 £24,000 £25,000
10% offered a salary of more than £66,000 £60,000 £62,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Technical Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hertfordshire

Technical Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Hertfordshire region.

Technical Support Salary Trend in Hertfordshire

Technical Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Hertfordshire region over the 3 months to 19 September 2014.

Technical Support Salary Histogram in Hertfordshire

Technical Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford 0 11 £21,000 -40.00%
Stevenage +8 10 £16,500 -46.77%
Letchworth -1 4 £35,000 +32.07%
Welwyn Garden City - 2 £37,500 - 1
St Albans -11 1 £40,000 -33.33% 1
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 19 September 2014, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 66 (74.16%) Microsoft
2 65 (73.03%) Windows
3 49 (55.06%) MS Office
4 38 (42.70%) MS Excel
5 31 (34.83%) Active Directory
6 29 (32.58%) Windows XP
7 28 (31.46%) LAN
7 28 (31.46%) Citrix
7 28 (31.46%) Windows Server 2003
7 28 (31.46%) Windows Server 2008
8 25 (28.09%) VMware
9 23 (25.84%) Legal
10 21 (23.60%) TCP/IP
11 19 (21.35%) Network Management
12 18 (20.22%) ITIL
13 15 (16.85%) MS Exchange
14 14 (15.73%) VMware Infrastructure
14 14 (15.73%) Finance
15 13 (14.61%) Pharmaceutical
16 12 (13.48%) WAN
17 11 (12.36%) Linux
17 11 (12.36%) SQL
17 11 (12.36%) Mathematics
17 11 (12.36%) VMware ESX
18 10 (11.24%) SQL Server
19 9 (10.11%) C
19 9 (10.11%) Windows Vista
20 8 (8.99%) Red Hat Enterprise Linux
20 8 (8.99%) Firewall
21 7 (7.87%) Retail

Technical Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 19 September 2014, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (16.85%) MS Exchange
2 6 (6.74%) Exchange Server 2007
2 6 (6.74%) Lync
3 2 (2.25%) Oracle Application Server
3 2 (2.25%) Apache
3 2 (2.25%) Tomcat
4 1 (1.12%) SharePoint Server
Applications
1 49 (55.06%) MS Office
2 38 (42.70%) MS Excel
Business Applications
1 2 (2.25%) RiskWrite
2 1 (1.12%) Oracle Cash Management
2 1 (1.12%) Oracle Financials
2 1 (1.12%) Agresso
2 1 (1.12%) Dynamics AX
2 1 (1.12%) Oracle General Ledger
Cloud Services
1 6 (6.74%) PaaS
Communications & Networking
1 28 (31.46%) LAN
2 21 (23.60%) TCP/IP
3 12 (13.48%) WAN
4 8 (8.99%) Firewall
5 7 (7.87%) VPN
6 6 (6.74%) DNS
6 6 (6.74%) DHCP
6 6 (6.74%) PBX
6 6 (6.74%) VoIP
6 6 (6.74%) ISDN
6 6 (6.74%) MPLS
6 6 (6.74%) VLAN
7 3 (3.37%) SAN
8 2 (2.25%) Unified Communications
8 2 (2.25%) Wireless
9 1 (1.12%) Internet
Database & Business Intelligence
1 10 (11.24%) SQL Server
2 3 (3.37%) Oracle Database
3 2 (2.25%) Relational Database
3 2 (2.25%) RDBMS
3 2 (2.25%) PostgreSQL
4 1 (1.12%) SQL Server Reporting Services
4 1 (1.12%) MySQL
General
1 23 (25.84%) Legal
2 14 (15.73%) Finance
3 13 (14.61%) Pharmaceutical
4 7 (7.87%) Manufacturing
4 7 (7.87%) Retail
5 1 (1.12%) General Ledger
5 1 (1.12%) Banking
5 1 (1.12%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (2.25%) J2EE
2 1 (1.12%) ASP.NET
2 1 (1.12%) COM
2 1 (1.12%) SOAP
2 1 (1.12%) XML
2 1 (1.12%) .NET
Miscellaneous
1 11 (12.36%) Mathematics
2 3 (3.37%) EqualLogic
3 2 (2.25%) Enterprise Software
3 2 (2.25%) Clustering
4 1 (1.12%) Analytical Skills
4 1 (1.12%) Mainframe
4 1 (1.12%) Handset
4 1 (1.12%) Computer Science
4 1 (1.12%) Video Conferencing
4 1 (1.12%) FMCG
Operating Systems
1 65 (73.03%) Windows
2 29 (32.58%) Windows XP
3 28 (31.46%) Windows Server 2003
3 28 (31.46%) Windows Server 2008
4 11 (12.36%) Linux
5 9 (10.11%) Windows Vista
6 8 (8.99%) Red Hat Enterprise Linux
7 6 (6.74%) Windows Server 2012
8 4 (4.49%) Windows 7
9 3 (3.37%) UNIX
Processes & Methodologies
1 19 (21.35%) Network Management
2 18 (20.22%) ITIL
3 6 (6.74%) E-Commerce
3 6 (6.74%) Mentoring
3 6 (6.74%) Coaching
4 4 (4.49%) CRM
5 3 (3.37%) Web Design
5 3 (3.37%) Time Management
5 3 (3.37%) Service Management
6 2 (2.25%) Workflow
6 2 (2.25%) Computer Security
6 2 (2.25%) Statistical Analysis
6 2 (2.25%) Performance Monitoring
7 1 (1.12%) Infrastructure Management
7 1 (1.12%) Service Desk Management
7 1 (1.12%) Incident Management
7 1 (1.12%) Cash Management
7 1 (1.12%) Stakeholder Management
7 1 (1.12%) Disaster Recovery
7 1 (1.12%) Six Sigma
Programming Languages
1 11 (12.36%) SQL
2 9 (10.11%) C
3 2 (2.25%) Shell Script
3 2 (2.25%) Bash Shell
3 2 (2.25%) Java
4 1 (1.12%) C#
Qualifications
1 7 (7.87%) Cisco Certification
1 7 (7.87%) Degree
2 6 (6.74%) Microsoft Certification
3 5 (5.62%) MCSE
3 5 (5.62%) CCNA
4 3 (3.37%) ITIL Certification
Quality Assurance & Compliance
1 3 (3.37%) SLA
2 2 (2.25%) QA
System Software
1 31 (34.83%) Active Directory
2 14 (15.73%) VMware Infrastructure
3 11 (12.36%) VMware ESX
4 6 (6.74%) Terminal Services
Vendors
1 66 (74.16%) Microsoft
2 28 (31.46%) Citrix
3 25 (28.09%) VMware
4 6 (6.74%) CheckPoint
5 5 (5.62%) Dell
5 5 (5.62%) Oracle
6 4 (4.49%) Cisco
7 2 (2.25%) JBoss
7 2 (2.25%) Avaya
7 2 (2.25%) Red Hat
7 2 (2.25%) EnterpriseDB
8 1 (1.12%) Twitter
8 1 (1.12%) Remedy
8 1 (1.12%) Sage
8 1 (1.12%) SAP
St. Albans, Hertfordshire
Senitor Associates
Salary: £16000 - £22000 per annum + great career prospects
Posted: Yesterday
Welwyn Garden City, Hertfordshire
Absolute Solution Limited
Salary: From £28,000 to £30,000 per annum £30k plus bens
Posted: 2 days ago