The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Technical Support
Rank 96 103 128
Rank change year-on-year
+7 +25
Permanent jobs requiring a Technical Support 51 27 39
As % of all permanent IT jobs located in Hertfordshire 2.23% 1.43% 1.32%
As % of the Job Titles category 2.36% 1.47% 1.38%
Number of salaries quoted 47 25 31
Average salary £29,500 £31,500 £25,000
Average salary % change year-on-year
-6.34% +26.00%
90% offered a salary of more than £16,500 £26,200 £19,750
10% offered a salary of more than £32,500 £54,000 £32,000
UK excluding London average salary £30,500 £31,500 £30,000
% change year-on-year
-3.17% +5.00%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2165 1832 2824
As % of all permanent IT jobs located in Hertfordshire 94.58% 96.78% 95.24%
Number of salaries quoted 1754 1399 2424
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £64,600 £60,000 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Technical Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hertfordshire

Technical Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Hertfordshire region.

Technical Support Salary Trend in Hertfordshire

Technical Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Hertfordshire region over the 3 months to 24 December 2014.

Technical Support Salary Histogram in Hertfordshire

Technical Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Welwyn Garden City - 17 £30,000 -
Stevenage +21 11 £16,500 -69.44%
Hemel Hempstead -17 2 £36,000 +24.13%
Watford -22 2 £23,000 -13.20%
Letchworth +14 1 £20,000 -27.27%
Borehamwood -3 1 £30,000 +27.65% 1
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 24 December 2014, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 49 (56.32%) Windows
2 34 (39.08%) Linux
2 34 (39.08%) Microsoft
3 29 (33.33%) Windows Server 2008
3 29 (33.33%) Analytical Skills
4 27 (31.03%) MySQL
4 27 (31.03%) Windows Server 2003
5 25 (28.74%) Active Directory
6 22 (25.29%) SOAP
6 22 (25.29%) XML
6 22 (25.29%) ITIL
6 22 (25.29%) UNIX
6 22 (25.29%) Windows XP
7 21 (24.14%) MS Office
7 21 (24.14%) Internet
7 21 (24.14%) Windows Vista
7 21 (24.14%) Red Hat Enterprise Linux
8 19 (21.84%) Degree
9 18 (20.69%) MS Excel
10 16 (18.39%) WAN
11 15 (17.24%) Red Hat
11 15 (17.24%) Incident Management
12 14 (16.09%) HTML
12 14 (16.09%) .NET
13 13 (14.94%) DHTML
13 13 (14.94%) JavaScript
13 13 (14.94%) PHP
13 13 (14.94%) SQL
13 13 (14.94%) ASP.NET
13 13 (14.94%) DOM

Technical Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 24 December 2014, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (14.94%) ColdFusion
2 9 (10.34%) MS Exchange
3 6 (6.90%) Exchange Server 2007
3 6 (6.90%) Lync
4 3 (3.45%) JBoss
4 3 (3.45%) Tomcat
5 2 (2.30%) Apache
5 2 (2.30%) Oracle Application Server
6 1 (1.15%) WebLogic
Applications
1 21 (24.14%) MS Office
2 18 (20.69%) MS Excel
Business Applications
1 2 (2.30%) RiskWrite
2 1 (1.15%) Oracle Cash Management
2 1 (1.15%) Oracle Financials
2 1 (1.15%) Agresso
2 1 (1.15%) Oracle General Ledger
Cloud Services
1 6 (6.90%) PaaS
Communications & Networking
1 21 (24.14%) Internet
2 16 (18.39%) WAN
3 9 (10.34%) LAN
3 9 (10.34%) TCP/IP
3 9 (10.34%) VPN
4 8 (9.20%) Firewall
5 6 (6.90%) MPLS
5 6 (6.90%) VLAN
5 6 (6.90%) ISDN
5 6 (6.90%) DNS
5 6 (6.90%) PBX
5 6 (6.90%) VoIP
5 6 (6.90%) DHCP
6 1 (1.15%) FTP
6 1 (1.15%) SAN
6 1 (1.15%) PuTTY
6 1 (1.15%) WinSCP
6 1 (1.15%) SSH
Database & Business Intelligence
1 27 (31.03%) MySQL
2 5 (5.75%) SQL Server
3 2 (2.30%) RDBMS
3 2 (2.30%) PostgreSQL
3 2 (2.30%) Oracle Database
3 2 (2.30%) Relational Database
Development Applications
1 1 (1.15%) Toad
1 1 (1.15%) JIRA
General
1 8 (9.20%) Finance
2 7 (8.05%) Retail
3 6 (6.90%) Manufacturing
4 2 (2.30%) Telecoms
5 1 (1.15%) Banking
5 1 (1.15%) General Ledger
Libraries, Frameworks & Software Standards
1 22 (25.29%) SOAP
1 22 (25.29%) XML
2 14 (16.09%) HTML
2 14 (16.09%) .NET
3 13 (14.94%) ASP.NET
3 13 (14.94%) DOM
3 13 (14.94%) DHTML
4 2 (2.30%) Application Packaging
4 2 (2.30%) J2EE
5 1 (1.15%) COM
5 1 (1.15%) Middleware
5 1 (1.15%) Oracle Fusion
Miscellaneous
1 29 (33.33%) Analytical Skills
2 12 (13.79%) Computer Science
3 10 (11.49%) Mathematics
4 2 (2.30%) Clustering
4 2 (2.30%) Enterprise Software
5 1 (1.15%) FMCG
5 1 (1.15%) Physics
5 1 (1.15%) Mainframe
5 1 (1.15%) Handset
Operating Systems
1 49 (56.32%) Windows
2 34 (39.08%) Linux
3 29 (33.33%) Windows Server 2008
4 27 (31.03%) Windows Server 2003
5 22 (25.29%) Windows XP
5 22 (25.29%) UNIX
6 21 (24.14%) Windows Vista
6 21 (24.14%) Red Hat Enterprise Linux
7 8 (9.20%) Windows Server 2012
8 2 (2.30%) Windows 7
8 2 (2.30%) Windows 8
Processes & Methodologies
1 22 (25.29%) ITIL
2 15 (17.24%) Incident Management
3 13 (14.94%) Six Sigma
4 6 (6.90%) E-Commerce
4 6 (6.90%) Time Management
4 6 (6.90%) Mentoring
4 6 (6.90%) Coaching
5 3 (3.45%) Statistical Analysis
5 3 (3.45%) Computer Security
5 3 (3.45%) CRM
6 2 (2.30%) Service Management
6 2 (2.30%) Project Planning
6 2 (2.30%) Stakeholder Management
6 2 (2.30%) Performance Monitoring
7 1 (1.15%) Data Management
7 1 (1.15%) Cash Management
7 1 (1.15%) Infrastructure Management
7 1 (1.15%) Disaster Recovery
7 1 (1.15%) Project Management
7 1 (1.15%) PRINCE2
Programming Languages
1 13 (14.94%) JavaScript
1 13 (14.94%) PHP
1 13 (14.94%) SQL
2 9 (10.34%) C
3 3 (3.45%) Shell Script
3 3 (3.45%) Java
4 2 (2.30%) Bash Shell
5 1 (1.15%) VB6
5 1 (1.15%) C#
5 1 (1.15%) VB
5 1 (1.15%) VB.NET
5 1 (1.15%) VBA
Qualifications
1 19 (21.84%) Degree
2 13 (14.94%) Six Sigma Green Belt
3 1 (1.15%) MCSE
3 1 (1.15%) Microsoft Certification
3 1 (1.15%) ITIL Certification
System Software
1 25 (28.74%) Active Directory
2 7 (8.05%) VMware ESX
3 6 (6.90%) VMware Infrastructure
3 6 (6.90%) Terminal Services
Systems Management
1 2 (2.30%) ZENworks
2 1 (1.15%) Tivoli
Vendors
1 34 (39.08%) Microsoft
2 15 (17.24%) Red Hat
3 9 (10.34%) VMware
4 6 (6.90%) CheckPoint
5 4 (4.60%) Oracle
6 3 (3.45%) Cisco
6 3 (3.45%) Citrix
7 2 (2.30%) EnterpriseDB
8 1 (1.15%) Twitter
8 1 (1.15%) Remedy
8 1 (1.15%) Sage
8 1 (1.15%) SAP
8 1 (1.15%) Dell
Borehamwood
Required IT
Salary: £30,000 per year
Posted: 15 days ago