The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 109 111 124
Rank change year-on-year
+2 +13
Permanent jobs requiring a Technical Support 39 19 37
As % of all permanent IT jobs located in Hertfordshire 1.65% 0.95% 1.28%
As % of the Job Titles category 1.71% 0.99% 1.33%
Number of salaries quoted 33 19 36
Average salary £32,500 £31,000 £29,000
Average salary % change year-on-year
+4.83% +6.89%
90% offered a salary of more than £16,500 £19,900 £25,000
10% offered a salary of more than £39,000 £60,000 £43,000
UK excluding London average salary £30,000 £30,750 £30,000
% change year-on-year
-2.43% +2.50%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2285 1913 2773
As % of all permanent IT jobs located in Hertfordshire 96.86% 95.22% 96.22%
Number of salaries quoted 1879 1553 2177
Average salary £45,000 £40,000 £42,500
Average salary % change year-on-year
+12.50% -5.88%
90% offered a salary of more than £26,500 £23,500 £25,000
10% offered a salary of more than £65,000 £60,000 £62,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Technical Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hertfordshire

Technical Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Hertfordshire region.

Technical Support Salary Trend in Hertfordshire

Technical Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Hertfordshire region over the 3 months to 29 August 2014.

Technical Support Salary Histogram in Hertfordshire

Technical Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage +8 12 £32,500 +4.83% 1
Watford -2 10 £32,500 -5.79% 1
Letchworth +10 8 £35,000 +32.07%
St Albans -12 1 £40,000 -33.33%
Welwyn Garden City - 1 £47,500 -
Hemel Hempstead - 1 £45,000 -
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 29 August 2014, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 67 (79.76%) Microsoft
2 62 (73.81%) Windows
3 49 (58.33%) MS Office
4 39 (46.43%) MS Excel
5 30 (35.71%) Active Directory
6 29 (34.52%) Citrix
7 28 (33.33%) LAN
8 27 (32.14%) Windows XP
9 25 (29.76%) Windows Server 2003
9 25 (29.76%) VMware
9 25 (29.76%) Windows Server 2008
10 23 (27.38%) Legal
11 21 (25.00%) TCP/IP
12 19 (22.62%) Network Management
13 18 (21.43%) ITIL
14 15 (17.86%) MS Exchange
15 14 (16.67%) Finance
15 14 (16.67%) VMware Infrastructure
16 13 (15.48%) Pharmaceutical
17 12 (14.29%) WAN
18 11 (13.10%) SQL Server
18 11 (13.10%) VMware ESX
18 11 (13.10%) Mathematics
19 9 (10.71%) C
19 9 (10.71%) SQL
20 7 (8.33%) VPN
20 7 (8.33%) Linux
20 7 (8.33%) Cisco Certification
20 7 (8.33%) Red Hat Enterprise Linux
20 7 (8.33%) Manufacturing

Technical Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 29 August 2014, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (17.86%) MS Exchange
2 6 (7.14%) Exchange Server 2007
2 6 (7.14%) Lync
3 1 (1.19%) Oracle Application Server
3 1 (1.19%) SharePoint Server
3 1 (1.19%) Apache
3 1 (1.19%) Tomcat
Applications
1 49 (58.33%) MS Office
2 39 (46.43%) MS Excel
3 1 (1.19%) Spreadsheet
Business Applications
1 1 (1.19%) Oracle Financials
1 1 (1.19%) Agresso
1 1 (1.19%) Dynamics AX
1 1 (1.19%) Oracle General Ledger
1 1 (1.19%) RiskWrite
1 1 (1.19%) Oracle Cash Management
Cloud Services
1 6 (7.14%) PaaS
Communications & Networking
1 28 (33.33%) LAN
2 21 (25.00%) TCP/IP
3 12 (14.29%) WAN
4 7 (8.33%) VPN
4 7 (8.33%) Firewall
5 6 (7.14%) ISDN
5 6 (7.14%) MPLS
5 6 (7.14%) VLAN
5 6 (7.14%) DNS
5 6 (7.14%) DHCP
5 6 (7.14%) PBX
5 6 (7.14%) VoIP
6 3 (3.57%) SAN
7 2 (2.38%) Unified Communications
7 2 (2.38%) Wireless
Database & Business Intelligence
1 11 (13.10%) SQL Server
2 3 (3.57%) Oracle Database
3 1 (1.19%) Relational Database
3 1 (1.19%) MS Access
3 1 (1.19%) RDBMS
3 1 (1.19%) PostgreSQL
3 1 (1.19%) SQL Server Reporting Services
General
1 23 (27.38%) Legal
2 14 (16.67%) Finance
3 13 (15.48%) Pharmaceutical
4 7 (8.33%) Manufacturing
4 7 (8.33%) Retail
5 2 (2.38%) Telecoms
6 1 (1.19%) Banking
6 1 (1.19%) General Ledger
Libraries, Frameworks & Software Standards
1 1 (1.19%) .NET
1 1 (1.19%) J2EE
1 1 (1.19%) ASP.NET
1 1 (1.19%) COM
Miscellaneous
1 11 (13.10%) Mathematics
2 3 (3.57%) EqualLogic
3 1 (1.19%) Enterprise Software
3 1 (1.19%) Video Conferencing
3 1 (1.19%) FMCG
3 1 (1.19%) Mainframe
3 1 (1.19%) Handset
3 1 (1.19%) Clustering
Operating Systems
1 62 (73.81%) Windows
2 27 (32.14%) Windows XP
3 25 (29.76%) Windows Server 2003
3 25 (29.76%) Windows Server 2008
4 7 (8.33%) Red Hat Enterprise Linux
4 7 (8.33%) Linux
5 6 (7.14%) Windows Vista
5 6 (7.14%) Windows Server 2012
6 4 (4.76%) Windows 7
7 2 (2.38%) UNIX
Processes & Methodologies
1 19 (22.62%) Network Management
2 18 (21.43%) ITIL
3 6 (7.14%) E-Commerce
4 4 (4.76%) CRM
5 3 (3.57%) Web Design
5 3 (3.57%) Service Management
6 2 (2.38%) Workflow
7 1 (1.19%) Stakeholder Management
7 1 (1.19%) Change Management
7 1 (1.19%) Disaster Recovery
7 1 (1.19%) Six Sigma
7 1 (1.19%) Project Management
7 1 (1.19%) PRINCE2
7 1 (1.19%) Data Management
7 1 (1.19%) Cash Management
7 1 (1.19%) Root Cause Analysis
7 1 (1.19%) Infrastructure Management
7 1 (1.19%) Service Desk Management
7 1 (1.19%) Performance Monitoring
Programming Languages
1 9 (10.71%) C
1 9 (10.71%) SQL
2 1 (1.19%) Shell Script
2 1 (1.19%) Bash Shell
2 1 (1.19%) C#
2 1 (1.19%) Java
Qualifications
1 7 (8.33%) Cisco Certification
2 6 (7.14%) Microsoft Certification
2 6 (7.14%) Degree
3 5 (5.95%) MCSE
3 5 (5.95%) CCNA
4 3 (3.57%) ITIL Certification
5 1 (1.19%) Security Cleared
Quality Assurance & Compliance
1 3 (3.57%) SLA
2 2 (2.38%) QA
System Software
1 30 (35.71%) Active Directory
2 14 (16.67%) VMware Infrastructure
3 11 (13.10%) VMware ESX
4 6 (7.14%) Terminal Services
Vendors
1 67 (79.76%) Microsoft
2 29 (34.52%) Citrix
3 25 (29.76%) VMware
4 6 (7.14%) CheckPoint
5 5 (5.95%) Dell
6 4 (4.76%) Oracle
6 4 (4.76%) Cisco
7 2 (2.38%) Avaya
8 1 (1.19%) Red Hat
8 1 (1.19%) Sage
8 1 (1.19%) SAP
8 1 (1.19%) JBoss
8 1 (1.19%) Remedy
8 1 (1.19%) EnterpriseDB
Stevenage, Hertfordshire
Roc Search
Salary: £15000 - £18000 per annum
Posted: 3 days ago
Central London, London, Hounslow, Slough,...
XIST4 IT LIMITED
Salary: £40-50,000 + 10% Bonus
Posted: 11 days ago