The table below looks at the statistics for the Technical Support role in IT jobs advertised for the Hertfordshire region. Included is a guide to the average salaries offered in IT jobs that have cited Technical Support in their job title over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 125 113 124
Rank change year-on-year
-12 +11
Permanent jobs requiring a Technical Support 14 30 15
As % of all permanent IT jobs located in Hertfordshire 0.64% 1.49% 0.74%
As % of the Job Titles category 0.66% 1.54% 0.76%
Number of salaries quoted 13 27 14
Average salary £35,000 £29,500 £27,000
Average salary % change year-on-year
+18.64% +9.25%
90% offered a salary of more than £25,200 £19,000 £20,000
10% offered a salary of more than £40,000 £31,300 £47,400
UK excluding London average salary £30,000 £32,000 £30,000
% change year-on-year
-6.25% +6.66%
Technical Support
East of England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Hertfordshire region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Hertfordshire
Permanent IT job ads with a match in the
Job Titles category
2120 1952 1970
As % of all permanent IT jobs located in Hertfordshire 97.52% 96.73% 97.43%
Number of salaries quoted 1806 1564 1489
Average salary £45,000 £45,000 £39,500
Average salary % change year-on-year
- +13.92%
90% offered a salary of more than £28,500 £26,000 £25,000
10% offered a salary of more than £65,000 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Technical Support
Jobs Demand Trend in Hertfordshire

This chart provides a 3-month moving total of permanent IT jobs citing Technical Support in the job title across the Hertfordshire region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Hertfordshire

Technical Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support across the Hertfordshire region.

Technical Support Salary Trend in Hertfordshire

Technical Support
Salary Histogram in Hertfordshire

This chart provides a salary histogram for IT jobs citing Technical Support across the Hertfordshire region over the 3 months to 12 February 2016.

Technical Support Salary Histogram in Hertfordshire

Technical Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Technical Support within the Hertfordshire region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stevenage -1 5 £37,500 +127.27%
Tring - 3 £30,000 -
Watford +10 1 £34,000 +61.90%
Ware - 1 £22,000 -
Technical Support
East of England

Technical Support
Top 30 Related IT Skills in Hertfordshire

For the 6 months to 12 February 2016, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title.

1 11 (29.73%) .NET
1 11 (29.73%) SQL Server
2 9 (24.32%) User Acceptance Testing
2 9 (24.32%) Business Transformation
2 9 (24.32%) Analytical Skills
3 8 (21.62%) TCP/IP
3 8 (21.62%) Microsoft
4 7 (18.92%) SQL
4 7 (18.92%) MS Exchange
4 7 (18.92%) Change Management
4 7 (18.92%) Telecoms
5 6 (16.22%) ITIL
5 6 (16.22%) Windows
5 6 (16.22%) SLA
6 5 (13.51%) MS Excel
6 5 (13.51%) WAN
6 5 (13.51%) Active Directory
6 5 (13.51%) Windows Server
7 4 (10.81%) SC Cleared
7 4 (10.81%) Security Cleared
7 4 (10.81%) XenApp
7 4 (10.81%) XenDesktop
7 4 (10.81%) VoIP
7 4 (10.81%) Cisco
7 4 (10.81%) Citrix
8 3 (8.11%) Cisco Certification
8 3 (8.11%) NetApp
8 3 (8.11%) LAN
8 3 (8.11%) Firewall
8 3 (8.11%) Finance

Technical Support
Top Related IT Skills in Hertfordshire by Category

For the 6 months to 12 February 2016, IT jobs across the Hertfordshire region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (18.92%) MS Exchange
2 3 (8.11%) Exchange Server 2003
2 3 (8.11%) Exchange Server 2010
3 1 (2.70%) CMS
3 1 (2.70%) Skype for Business
Applications
1 5 (13.51%) MS Excel
2 2 (5.41%) MS Office
Business Applications
1 1 (2.70%) Dynamics CRM
Communications & Networking
1 8 (21.62%) TCP/IP
2 5 (13.51%) WAN
3 4 (10.81%) VoIP
4 3 (8.11%) Firewall
4 3 (8.11%) LAN
5 1 (2.70%) ADSL
5 1 (2.70%) BGP
5 1 (2.70%) Broadband
5 1 (2.70%) CTI
5 1 (2.70%) Ethernet
5 1 (2.70%) IP Telephony
5 1 (2.70%) MPLS
5 1 (2.70%) Multicast
5 1 (2.70%) NetScaler
5 1 (2.70%) OSPF
5 1 (2.70%) RIP
5 1 (2.70%) VLAN
5 1 (2.70%) VRRP
Database & Business Intelligence
1 11 (29.73%) SQL Server
General
1 7 (18.92%) Telecoms
2 3 (8.11%) Finance
2 3 (8.11%) Publishing
3 2 (5.41%) Billing
4 1 (2.70%) German Language
Libraries, Frameworks & Software Standards
1 11 (29.73%) .NET
Miscellaneous
1 9 (24.32%) Analytical Skills
2 3 (8.11%) Clustering
3 1 (2.70%) Data Centre
3 1 (2.70%) Driving Licence
3 1 (2.70%) Statistics
Operating Systems
1 6 (16.22%) Windows
2 5 (13.51%) Windows Server
3 2 (5.41%) Linux
3 2 (5.41%) Windows Server 2008
4 1 (2.70%) Unix
4 1 (2.70%) Windows 7
4 1 (2.70%) Windows 8
4 1 (2.70%) Windows Server 2003
4 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 9 (24.32%) Business Transformation
1 9 (24.32%) User Acceptance Testing
2 7 (18.92%) Change Management
3 6 (16.22%) ITIL
4 3 (8.11%) Data Validation
4 3 (8.11%) Functional Testing
4 3 (8.11%) High Availability
4 3 (8.11%) Software Testing
4 3 (8.11%) Validation
5 2 (5.41%) Agile Software Development
5 2 (5.41%) Data Management
5 2 (5.41%) Incident Management
5 2 (5.41%) Time Management
6 1 (2.70%) Content Management
6 1 (2.70%) CRM
6 1 (2.70%) ITSM
6 1 (2.70%) Network Planning
6 1 (2.70%) Problem Management
6 1 (2.70%) Risk Assessment
6 1 (2.70%) WFM
Programming Languages
1 7 (18.92%) SQL
2 2 (5.41%) VB
2 2 (5.41%) VB6
Qualifications
1 4 (10.81%) SC Cleared
1 4 (10.81%) Security Cleared
2 3 (8.11%) Cisco Certification
3 2 (5.41%) CCNA
3 2 (5.41%) Microsoft Certification
4 1 (2.70%) CCNP
4 1 (2.70%) Degree
4 1 (2.70%) ITIL Certification
4 1 (2.70%) MCDST
4 1 (2.70%) MCP
4 1 (2.70%) MCSE
Quality Assurance & Compliance
1 6 (16.22%) SLA
2 3 (8.11%) QA
System Software
1 5 (13.51%) Active Directory
2 4 (10.81%) XenApp
2 4 (10.81%) XenDesktop
3 1 (2.70%) Hyper-V
3 1 (2.70%) XenServer
Vendors
1 8 (21.62%) Microsoft
2 4 (10.81%) Cisco
2 4 (10.81%) Citrix
3 3 (8.11%) NetApp
4 2 (5.41%) Avaya
4 2 (5.41%) Nortel
4 2 (5.41%) VMware
5 1 (2.70%) Remedy
5 1 (2.70%) Rockwell
5 1 (2.70%) SolarWinds
Hertfordshire
Harvey Nash plc
Salary: £30000 - £40000 per annum + Benefits
Posted: 3 days ago
Hemel Hempstead, Hertfordshire
Circle Recruitment
Salary: £27000 - £35000 per annum + Relocation Package plus Benefits
Posted: 4 days ago
Borehamwood, Hertfordshire
AWD online
Salary: £20,000 - £25,000 + Benefits + Training
Posted: 17 days ago
Letchworth Garden City, Hertfordshire
Atos
Salary: Competitive Salary Plus Benefits
Posted: 24 days ago