The first table below looks at the demand for the Technical Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Technical Support
Rank 135 107 123
Rank change year-on-year
-28 +16
Contract jobs requiring a Technical Support 14 10 11
As % of all contract IT jobs located in the East of England 0.43% 0.43% 0.35%
As % of the Job Titles category 0.47% 0.46% 0.38%
Number of daily rates quoted 6 5 1
Average daily rate £235 £228 £175
Average daily rate % change year-on-year
+3.29% +30.00%
UK excluding London average daily rate £248 £170 £250
% change year-on-year
+45.58% -32.00%
Number of hourly rates quoted 3 1 5
Average hourly rate £23.00 £8.12 £16.00
Average hourly rate % change year-on-year
+183.25% -49.25%
UK excluding London average hourly rate £16.25 £14.00 £13.00
% change year-on-year
+16.07% +7.69%
Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2996 2156 2919
As % of all contract IT jobs located in the East of England 93.01% 93.50% 94.13%
Number of daily rates quoted 1671 1104 1408
Average daily rate £370 £350 £350
Average daily rate % change year-on-year
+5.71% -
90% offered a daily rate of more than £209 £188 £213
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 231 247 303
Average hourly rate £21.00 £19.39 £27.50
Average hourly rate % change year-on-year
+8.30% -29.49%
90% offered a hourly rate of more than £11.00 £11.00 £12.00
10% offered a hourly rate of more than £40.00 £39.50 £42.00
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
Technical Support
England

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the East of England region.

Technical Support Daily Rate Trend in the East of England

Technical Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the East of England region over the 3 months to 16 April 2014.

Technical Support Daily Rate Histogram in the East of England

Technical Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the East of England region.

Technical Support Hourly Rate Trend in the East of England

Technical Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hertfordshire -1 8 £190 -41.53% 5
Cambridgeshire -15 3 £365 +60.43% 2
Suffolk -2 2 £235 +88.00%
Essex -18 1 - - 1
Norfolk - - - - 3
Bedfordshire - - - - 3
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 16 April 2014, IT contractor jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 17 (77.27%) Windows
2 13 (59.09%) Active Directory
3 10 (45.45%) Cisco
4 9 (40.91%) Microsoft
5 8 (36.36%) Windows Server 2008
6 7 (31.82%) Windows Server 2003
6 7 (31.82%) Firewall
6 7 (31.82%) MS Exchange
7 6 (27.27%) ITIL
7 6 (27.27%) Microsoft Certification
8 5 (22.73%) TCP/IP
8 5 (22.73%) MS Office
8 5 (22.73%) MCSE
8 5 (22.73%) VMware
8 5 (22.73%) SAN
8 5 (22.73%) Windows 7
8 5 (22.73%) Exchange Server 2010
9 4 (18.18%) Cisco ASA
9 4 (18.18%) MS Excel
9 4 (18.18%) SQL
9 4 (18.18%) SQL Server
9 4 (18.18%) VPN
9 4 (18.18%) DNS
9 4 (18.18%) HP
10 3 (13.64%) CCNA
10 3 (13.64%) Oracle
10 3 (13.64%) Linux
10 3 (13.64%) Cisco Certification
10 3 (13.64%) Wireless
10 3 (13.64%) Hyper-V

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 16 April 2014, IT contractor jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (31.82%) MS Exchange
2 5 (22.73%) Exchange Server 2010
3 3 (13.64%) Exchange Server 2007
4 2 (9.09%) Exchange Server 2003
4 2 (9.09%) SharePoint
Applications
1 5 (22.73%) MS Office
2 4 (18.18%) MS Excel
Business Applications
1 1 (4.55%) Remedy ITSM
Communications & Networking
1 7 (31.82%) Firewall
2 5 (22.73%) TCP/IP
2 5 (22.73%) SAN
3 4 (18.18%) Cisco ASA
3 4 (18.18%) VPN
3 4 (18.18%) DNS
4 3 (13.64%) Wireless
5 2 (9.09%) LAN
5 2 (9.09%) WAN
6 1 (4.55%) DHCP
6 1 (4.55%) SSL
6 1 (4.55%) Wi-Fi
6 1 (4.55%) Cisco IOS
6 1 (4.55%) iSCSI
Database & Business Intelligence
1 4 (18.18%) SQL Server
2 3 (13.64%) SQL Server 2008
3 1 (4.55%) Oracle Reports
3 1 (4.55%) SQL Server 2012
3 1 (4.55%) Oracle ODI
General
1 1 (4.55%) Retail
1 1 (4.55%) Finance
Libraries, Frameworks & Software Standards
1 1 (4.55%) MSMQ
1 1 (4.55%) XMPP
Miscellaneous
1 1 (4.55%) EPoS
1 1 (4.55%) CLARiiON
1 1 (4.55%) iPhone
1 1 (4.55%) iPad
1 1 (4.55%) HP StorageWorks
Operating Systems
1 17 (77.27%) Windows
2 8 (36.36%) Windows Server 2008
3 7 (31.82%) Windows Server 2003
4 5 (22.73%) Windows 7
5 3 (13.64%) Linux
5 3 (13.64%) Windows 8
5 3 (13.64%) Windows Server 2012
6 2 (9.09%) Windows XP
7 1 (4.55%) Mac OS X
7 1 (4.55%) Android
7 1 (4.55%) Windows Phone
Processes & Methodologies
1 6 (27.27%) ITIL
2 3 (13.64%) Capacity Planning
3 2 (9.09%) Change Control
3 2 (9.09%) Migration
4 1 (4.55%) Service Delivery
4 1 (4.55%) Network Design
4 1 (4.55%) ITSM
4 1 (4.55%) Investment Management
4 1 (4.55%) Mobile Device Management
4 1 (4.55%) Performance Monitoring
Programming Languages
1 4 (18.18%) SQL
2 1 (4.55%) VB
2 1 (4.55%) Shell Script
2 1 (4.55%) PowerShell
Qualifications
1 6 (27.27%) Microsoft Certification
2 5 (22.73%) MCSE
3 3 (13.64%) CCNA
3 3 (13.64%) Cisco Certification
4 1 (4.55%) ITIL Certification
4 1 (4.55%) VMware Certified Professional (VCP)
4 1 (4.55%) MCITP
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 13 (59.09%) Active Directory
2 3 (13.64%) Hyper-V
3 2 (9.09%) vSphere
4 1 (4.55%) XenApp
4 1 (4.55%) XenServer
4 1 (4.55%) XenDesktop
4 1 (4.55%) VMware ESXi
Systems Management
1 1 (4.55%) NetBackup
1 1 (4.55%) WSUS
1 1 (4.55%) SCCM
1 1 (4.55%) SCOM
Vendors
1 10 (45.45%) Cisco
2 9 (40.91%) Microsoft
3 5 (22.73%) VMware
4 4 (18.18%) HP
5 3 (13.64%) Oracle
6 2 (9.09%) CheckPoint
6 2 (9.09%) CA
6 2 (9.09%) NetApp
7 1 (4.55%) IBM
7 1 (4.55%) Dell
7 1 (4.55%) EMC
7 1 (4.55%) Citrix
7 1 (4.55%) Avaya
7 1 (4.55%) Juniper
7 1 (4.55%) Nokia
7 1 (4.55%) Remedy
7 1 (4.55%) LANDesk
7 1 (4.55%) F5
Watford
Hudson - London
Posted: 28 days ago