The table below looks at the statistics for the Technical Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Technical Support
Rank 125 114 108
Rank change year-on-year
-11 -6
Contract jobs requiring a Technical Support 12 23 7
As % of all contract IT jobs located in the East of England 0.42% 0.79% 0.33%
As % of the Job Titles category 0.46% 0.86% 0.35%
Number of daily rates quoted 7 11 3
Average daily rate
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£288 £190 £225
Average daily rate % change year-on-year
+51.31% -15.55%
90% offered a daily rate of more than £230 £190 £145
10% offered a daily rate of more than £423 £235 £305
UK excluding London average daily rate £263 £225 £140
% change year-on-year
+16.66% +60.71%
Number of hourly rates quoted 2 5 1
Average hourly rate £14.50 £23.00 £8.12
Average hourly rate % change year-on-year
-36.95% +183.25%
UK excluding London average hourly rate £14.50 £20.00 £13.50
% change year-on-year
-27.50% +48.14%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2631 2689 2004
As % of all contract IT jobs located in the East of England 93.17% 92.03% 93.69%
Number of daily rates quoted 1489 1496 1035
Average daily rate £375 £375 £340
Average daily rate % change year-on-year
- +10.29%
90% offered a daily rate of more than £225 £200 £200
10% offered a daily rate of more than £525 £475 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 226 224 245
Average hourly rate £15.00 £18.00 £22.66
Average hourly rate % change year-on-year
-16.66% -20.56%
90% offered a hourly rate of more than £11.00 £10.70 £11.00
10% offered a hourly rate of more than £40.00 £39.50 £42.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the East of England region.

Technical Support Daily Rate Trend in the East of England

Technical Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the East of England region over the 3 months to 27 May 2015.

Technical Support Daily Rate Histogram in the East of England

Technical Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the East of England region.

Technical Support Hourly Rate Trend in the East of England

Technical Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -2 4 £338 -
Hertfordshire -9 3 £350 +84.21% 4
Suffolk +6 2 £200 -8.04%
Norfolk - 2 £250 - 1
Bedfordshire +1 1 £475 - 4
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 27 May 2015, IT contractor jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 10 (45.45%) Windows
2 9 (40.91%) Active Directory
3 8 (36.36%) Microsoft
4 7 (31.82%) Project Management
5 6 (27.27%) MS Office
6 5 (22.73%) VMware
6 5 (22.73%) Windows Server 2008
6 5 (22.73%) SharePoint
6 5 (22.73%) ITIL
7 4 (18.18%) TCP/IP
7 4 (18.18%) SQL Server
7 4 (18.18%) BizTalk Server
7 4 (18.18%) Windows Server 2003
8 3 (13.64%) IIS
8 3 (13.64%) LDAP
8 3 (13.64%) DNS
8 3 (13.64%) DHCP
8 3 (13.64%) MS Exchange
8 3 (13.64%) IBM
8 3 (13.64%) Exchange Server 2010
8 3 (13.64%) Windows Server 2012
8 3 (13.64%) Finance
8 3 (13.64%) Document Management
8 3 (13.64%) Planview
8 3 (13.64%) PowerShell
9 2 (9.09%) Android
9 2 (9.09%) Fat Client
9 2 (9.09%) Resource Management
9 2 (9.09%) Exchange Server 2003
9 2 (9.09%) Terminal Services

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 27 May 2015, IT contractor jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (22.73%) SharePoint
2 4 (18.18%) BizTalk Server
3 3 (13.64%) Exchange Server 2010
3 3 (13.64%) MS Exchange
3 3 (13.64%) IIS
4 2 (9.09%) Exchange Server 2003
5 1 (4.55%) IBM Notes
Applications
1 6 (27.27%) MS Office
Business Applications
1 1 (4.55%) Tridion
Communications & Networking
1 4 (18.18%) TCP/IP
2 3 (13.64%) DNS
2 3 (13.64%) LDAP
2 3 (13.64%) DHCP
3 2 (9.09%) Wi-Fi
3 2 (9.09%) LAN
3 2 (9.09%) WAN
3 2 (9.09%) SAN
4 1 (4.55%) Intranet
Database & Business Intelligence
1 4 (18.18%) SQL Server
General
1 3 (13.64%) Finance
2 1 (4.55%) Retail
2 1 (4.55%) Marketing
2 1 (4.55%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (4.55%) .NET
1 1 (4.55%) CSS
1 1 (4.55%) Web Services
Miscellaneous
1 2 (9.09%) Thin Client
1 2 (9.09%) Fat Client
2 1 (4.55%) iSeries
2 1 (4.55%) Mobile App
2 1 (4.55%) Analytical Skills
2 1 (4.55%) Management Information System
2 1 (4.55%) AS400
2 1 (4.55%) Mathematics
2 1 (4.55%) Client/Server
2 1 (4.55%) PMI
Operating Systems
1 10 (45.45%) Windows
2 5 (22.73%) Windows Server 2008
3 4 (18.18%) Windows Server 2003
4 3 (13.64%) Windows Server 2012
5 2 (9.09%) Android
6 1 (4.55%) Windows 2000 Server
6 1 (4.55%) Apple iOS
6 1 (4.55%) Solaris
6 1 (4.55%) Linux
6 1 (4.55%) Windows NT
6 1 (4.55%) Windows XP
6 1 (4.55%) OS/400
Processes & Methodologies
1 7 (31.82%) Project Management
2 5 (22.73%) ITIL
3 3 (13.64%) Document Management
4 2 (9.09%) Resource Management
5 1 (4.55%) Problem Management
5 1 (4.55%) Network Management
5 1 (4.55%) Process Improvement
5 1 (4.55%) Line Management
5 1 (4.55%) Coaching
5 1 (4.55%) Incident Management
5 1 (4.55%) OO
5 1 (4.55%) PRINCE
5 1 (4.55%) Service Delivery
5 1 (4.55%) Change Management
5 1 (4.55%) SEO
Programming Languages
1 3 (13.64%) PowerShell
2 1 (4.55%) PHP
2 1 (4.55%) SQL
Qualifications
1 1 (4.55%) CCNA
1 1 (4.55%) Cisco Certification
1 1 (4.55%) PMI Certification
1 1 (4.55%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (4.55%) SLA
System Software
1 9 (40.91%) Active Directory
2 2 (9.09%) Terminal Services
2 2 (9.09%) VMware Infrastructure
3 1 (4.55%) XenApp
3 1 (4.55%) Terminal Server
Systems Management
1 2 (9.09%) ARCserve
2 1 (4.55%) SCOM
Vendors
1 8 (36.36%) Microsoft
2 5 (22.73%) VMware
3 3 (13.64%) Planview
3 3 (13.64%) IBM
4 2 (9.09%) Cisco
4 2 (9.09%) Intel
4 2 (9.09%) Citrix
5 1 (4.55%) CommVault
5 1 (4.55%) Nokia
5 1 (4.55%) Lotus
5 1 (4.55%) Apple
5 1 (4.55%) Symantec
5 1 (4.55%) McAfee
5 1 (4.55%) Oracle
5 1 (4.55%) Symbian
5 1 (4.55%) Adobe
5 1 (4.55%) Sun
5 1 (4.55%) HP
5 1 (4.55%) Dell
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