The table below looks at the statistics for the Technical Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Technical Support
Rank 130 124 116
Rank change year-on-year
-6 -8
Contract jobs requiring a Technical Support 8 20 7
As % of all contract IT jobs located in the East of England 0.26% 0.65% 0.30%
As % of the Job Titles category 0.28% 0.70% 0.32%
Number of daily rates quoted 2 12 3
Average daily rate
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£188 £250 £275
Average daily rate % change year-on-year
-24.71% -9.09%
90% offered a daily rate of more than £127 £132 £231
10% offered a daily rate of more than £250 £648 £295
UK excluding London average daily rate £283 £230 £250
% change year-on-year
+22.82% -8.00%
Number of hourly rates quoted 5 5 0
Average hourly rate £15.75 £11.00 -
Average hourly rate % change year-on-year
+43.18% -
UK excluding London average hourly rate £16.50 £17.07 £16.25
% change year-on-year
-3.33% +5.04%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2842 2865 2189
As % of all contract IT jobs located in the East of England 93.92% 93.63% 93.83%
Number of daily rates quoted 1670 1713 1075
Average daily rate £375 £375 £363
Average daily rate % change year-on-year
+0.06% +3.44%
90% offered a daily rate of more than £213 £210 £200
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 243 227 211
Average hourly rate £20.00 £20.00 £16.10
Average hourly rate % change year-on-year
- +24.22%
90% offered a hourly rate of more than £12.00 £11.00 £10.50
10% offered a hourly rate of more than £41.00 £38.80 £45.50
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

Technical Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the East of England

Technical Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the East of England region.

Technical Support Daily Rate Trend in the East of England

Technical Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the East of England region over the 3 months to 4 September 2015.

Technical Support Daily Rate Histogram in the East of England

Technical Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the East of England region.

Technical Support Hourly Rate Trend in the East of England

Technical Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the East of England region over the 3 months to 4 September 2015.

Technical Support Hourly Rate Histogram in the East of England

Technical Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the East of England region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +4 5 - - 5
Bedfordshire +6 1 - - 1
Essex +3 1 £265 +112.00% 1
Cambridgeshire -9 1 £111 -60.37% 5
Technical Support
England

Technical Support
Top 30 Related IT Skills in the East of England

For the 6 months to 4 September 2015, IT contractor jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 11 (55.00%) Active Directory
2 10 (50.00%) Windows
3 8 (40.00%) VMware
4 7 (35.00%) ITIL
5 6 (30.00%) Windows Server 2008
6 5 (25.00%) Windows Server 2012
6 5 (25.00%) DNS
6 5 (25.00%) Microsoft
6 5 (25.00%) Windows Server 2003
7 4 (20.00%) BizTalk Server
7 4 (20.00%) Project Management
7 4 (20.00%) DHCP
7 4 (20.00%) TCP/IP
7 4 (20.00%) Citrix
7 4 (20.00%) IIS
8 3 (15.00%) VMware Infrastructure
8 3 (15.00%) PowerShell
8 3 (15.00%) MS Office
8 3 (15.00%) SQL Server
8 3 (15.00%) HP
8 3 (15.00%) Dell
8 3 (15.00%) LDAP
9 2 (10.00%) Apple
9 2 (10.00%) Wi-Fi
9 2 (10.00%) SharePoint
9 2 (10.00%) CCNA
9 2 (10.00%) Cisco
9 2 (10.00%) IBM
9 2 (10.00%) Cisco Certification
9 2 (10.00%) Windows XP

Technical Support
Top Related IT Skills in the East of England by Category

For the 6 months to 4 September 2015, IT contractor jobs across the East of England region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (20.00%) IIS
1 4 (20.00%) BizTalk Server
2 2 (10.00%) SharePoint
2 2 (10.00%) MS Exchange
2 2 (10.00%) Exchange Server 2010
3 1 (5.00%) Exchange Server 2003
Applications
1 3 (15.00%) MS Office
Business Applications
1 1 (5.00%) Tridion
Communications & Networking
1 5 (25.00%) DNS
2 4 (20.00%) DHCP
2 4 (20.00%) TCP/IP
3 3 (15.00%) LDAP
4 2 (10.00%) Wi-Fi
5 1 (5.00%) SAN
5 1 (5.00%) Intranet
5 1 (5.00%) LAN
5 1 (5.00%) WAN
Database & Business Intelligence
1 3 (15.00%) SQL Server
General
1 1 (5.00%) Retail
1 1 (5.00%) Marketing
Libraries, Frameworks & Software Standards
1 2 (10.00%) .NET
2 1 (5.00%) CSS
2 1 (5.00%) Web Services
Miscellaneous
1 2 (10.00%) Data Centre
2 1 (5.00%) Client/Server
2 1 (5.00%) PMI
2 1 (5.00%) NHS
2 1 (5.00%) Thin Client
2 1 (5.00%) Management Information System
2 1 (5.00%) Mathematics
2 1 (5.00%) CMDB
2 1 (5.00%) Fat Client
2 1 (5.00%) Mobile App
2 1 (5.00%) Analytical Skills
Operating Systems
1 10 (50.00%) Windows
2 6 (30.00%) Windows Server 2008
3 5 (25.00%) Windows Server 2012
3 5 (25.00%) Windows Server 2003
4 2 (10.00%) Android
4 2 (10.00%) Windows XP
4 2 (10.00%) Windows 2000 Server
5 1 (5.00%) Windows 7
5 1 (5.00%) Linux
Processes & Methodologies
1 7 (35.00%) ITIL
2 4 (20.00%) Project Management
3 1 (5.00%) Service Delivery
3 1 (5.00%) Change Management
3 1 (5.00%) SEO
3 1 (5.00%) Migration
3 1 (5.00%) Incident Management
3 1 (5.00%) Time Management
3 1 (5.00%) Stakeholder Engagement
3 1 (5.00%) Line Management
3 1 (5.00%) OO
3 1 (5.00%) PRINCE
3 1 (5.00%) Configuration Management
Programming Languages
1 3 (15.00%) PowerShell
2 1 (5.00%) PHP
2 1 (5.00%) SQL
Qualifications
1 2 (10.00%) CCNA
1 2 (10.00%) Cisco Certification
2 1 (5.00%) PMI Certification
2 1 (5.00%) ITIL Foundation Certificate
System Software
1 11 (55.00%) Active Directory
2 3 (15.00%) VMware Infrastructure
3 2 (10.00%) XenApp
4 1 (5.00%) Terminal Server
4 1 (5.00%) Terminal Services
Systems Management
1 1 (5.00%) ARCserve
1 1 (5.00%) SCOM
Vendors
1 8 (40.00%) VMware
2 5 (25.00%) Microsoft
3 4 (20.00%) Citrix
4 3 (15.00%) HP
4 3 (15.00%) Dell
5 2 (10.00%) Cisco
5 2 (10.00%) IBM
5 2 (10.00%) Apple
6 1 (5.00%) Oracle
6 1 (5.00%) CommVault
6 1 (5.00%) Intel
Hertfordshire
Marcus Donald People
Rate: £8 - £10 per hour
Posted: Yesterday