1st/2nd Line Support Contracts in London

1st/2nd Line Support
England > London

The median 1st/2nd Line Support daily rate in London is £200 according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 361 454 547
Rank change year-on-year +93 +93 -93
Contract jobs requiring a 1st/2nd Line Support 30 44 54
As % of all contract jobs advertised in London 0.17% 0.16% 0.14%
As % of the Job Titles category 0.18% 0.17% 0.15%
Number of daily rates quoted 29 32 43
10th Percentile £142 £163 £150
25th Percentile £180 £173 £165
Median daily rate (50th Percentile) £200 £228 £200
Median % change year-on-year -12.09% +13.75% +8.11%
75th Percentile £238 £281 £241
90th Percentile £255 £300 £250
England median daily rate £200 £200 £170
% change year-on-year - +17.65% +6.25%
Number of hourly rates quoted 0 2 4
10th Percentile - £17.45 £14.83
25th Percentile - £20.38 £15.63
Median hourly rate - £25.50 £20.43
Median % change year-on-year - +24.82% -
75th Percentile - £30.38 £53.56
90th Percentile - £33.15 £106.92
England median hourly rate £17.72 £18.75 £18.00
% change year-on-year -5.49% +4.17% +20.00%

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,628 25,761 37,096
% of contract IT jobs with a recognized job title 93.20% 95.30% 95.31%
Number of daily rates quoted 12,029 18,663 27,061
10th Percentile £325 £363 £375
25th Percentile £444 £463 £469
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.52%
75th Percentile £675 £700 £675
90th Percentile £798 £800 £775
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +9.38%
Number of hourly rates quoted 337 289 451
10th Percentile £16.01 £18.00 £16.50
25th Percentile £20.02 £22.50 £22.06
Median hourly rate £27.50 £35.00 £35.00
Median % change year-on-year -21.43% - +12.27%
75th Percentile £43.75 £60.00 £49.25
90th Percentile £65.00 £76.05 £67.50
England median hourly rate £35.96 £45.00 £22.50
% change year-on-year -20.09% +100.00% +0.36%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support in London.

Daily rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 1st/2nd Line Support in London over the 6 months to 29 April 2024.

Daily rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support in London.

Hourly rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +36 3 £188 +25.00%
East London -3 2 £123 -38.75%
West London +16 1 £150 -33.33% 1
South London - 1 £200 -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 29 April 2024, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st/2nd Line Support in the job title.

1 27 (90.00%) Windows
2 26 (86.67%) Microsoft
3 19 (63.33%) Active Directory
3 19 (63.33%) Microsoft Office
4 17 (56.67%) Microsoft 365
5 16 (53.33%) Social Skills
6 10 (33.33%) Finance
7 9 (30.00%) SCCM
7 9 (30.00%) Customer Service
8 7 (23.33%) Microsoft Excel
8 7 (23.33%) Video Conferencing
9 6 (20.00%) Azure
9 6 (20.00%) Windows 10
9 6 (20.00%) Asset Management
9 6 (20.00%) Apple
9 6 (20.00%) Onboarding
10 5 (16.67%) Zscaler
10 5 (16.67%) Windows Server
10 5 (16.67%) Slack
10 5 (16.67%) Asana
10 5 (16.67%) ITIL
10 5 (16.67%) VPN
10 5 (16.67%) Banking
10 5 (16.67%) Palo Alto
10 5 (16.67%) Investment Management
10 5 (16.67%) JIRA
11 4 (13.33%) Smartphone
11 4 (13.33%) Degree
11 4 (13.33%) iPhone
11 4 (13.33%) iPad

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.00%) Microsoft Exchange
2 1 (3.33%) Exchange Server 2013
2 1 (3.33%) SharePoint
Applications
1 19 (63.33%) Microsoft Office
2 7 (23.33%) Microsoft Excel
3 3 (10.00%) Microsoft PowerPoint
Cloud Services
1 17 (56.67%) Microsoft 365
2 6 (20.00%) Azure
3 5 (16.67%) Asana
3 5 (16.67%) Slack
4 3 (10.00%) WhatsApp
5 2 (6.67%) Google Workspace
6 1 (3.33%) OneDrive
Communications & Networking
1 5 (16.67%) VPN
2 4 (13.33%) Internet
3 3 (10.00%) FTP
3 3 (10.00%) LAN
3 3 (10.00%) Wireless
4 2 (6.67%) VoIP
4 2 (6.67%) WAN
5 1 (3.33%) DHCP
5 1 (3.33%) DNS
5 1 (3.33%) Firewall
5 1 (3.33%) SAN
5 1 (3.33%) TCP/IP
5 1 (3.33%) Wi-Fi
Development Applications
1 5 (16.67%) JIRA
2 1 (3.33%) Hudson
General
1 16 (53.33%) Social Skills
2 10 (33.33%) Finance
3 5 (16.67%) Banking
4 3 (10.00%) Billing
4 3 (10.00%) Legal
4 3 (10.00%) Multimedia
4 3 (10.00%) Public Sector
5 2 (6.67%) Telecoms
6 1 (3.33%) Analytical Skills
6 1 (3.33%) Organisational Skills
6 1 (3.33%) Pharmaceutical
Miscellaneous
1 7 (23.33%) Video Conferencing
2 6 (20.00%) Onboarding
3 4 (13.33%) iPad
3 4 (13.33%) iPhone
3 4 (13.33%) Smartphone
4 2 (6.67%) Management Information System
5 1 (3.33%) Blackberry
5 1 (3.33%) PDA
5 1 (3.33%) Self-Motivation
Operating Systems
1 27 (90.00%) Windows
2 6 (20.00%) Windows 10
3 5 (16.67%) Windows Server
4 3 (10.00%) Apple iOS
4 3 (10.00%) Mac OS
5 2 (6.67%) Android
5 2 (6.67%) Windows Server 2008
6 1 (3.33%) Mac OS X
6 1 (3.33%) OpenVMS
6 1 (3.33%) VMS
6 1 (3.33%) Windows 7
6 1 (3.33%) Windows Server 2012
6 1 (3.33%) Windows Server 2019
Processes & Methodologies
1 9 (30.00%) Customer Service
2 6 (20.00%) Asset Management
3 5 (16.67%) Investment Management
3 5 (16.67%) ITIL
4 4 (13.33%) Problem-Solving
5 3 (10.00%) Collaborative Working
5 3 (10.00%) Data Protection
5 3 (10.00%) Data Visualisation
5 3 (10.00%) Information Security
5 3 (10.00%) Migration
5 3 (10.00%) Proactive Maintenance
5 3 (10.00%) Root Cause Analysis
5 3 (10.00%) Service Delivery
5 3 (10.00%) Software Distribution
5 3 (10.00%) Visualisation
6 2 (6.67%) Proactive Monitoring
6 2 (6.67%) Ticket Management
6 2 (6.67%) User Experience
7 1 (3.33%) Software Asset Management
7 1 (3.33%) Time Management
Qualifications
1 4 (13.33%) Degree
2 3 (10.00%) ITIL Certification
3 2 (6.67%) A+ Certification
3 2 (6.67%) MCP
3 2 (6.67%) Microsoft Certification
4 1 (3.33%) DBS Check
4 1 (3.33%) DV Cleared
4 1 (3.33%) Security Cleared
Quality Assurance & Compliance
1 1 (3.33%) SLA
System Software
1 19 (63.33%) Active Directory
Systems Management
1 9 (30.00%) SCCM
2 1 (3.33%) Microsoft Intune
2 1 (3.33%) PaperCut
Vendors
1 26 (86.67%) Microsoft
2 6 (20.00%) Apple
3 5 (16.67%) Palo Alto
3 5 (16.67%) Zscaler
4 3 (10.00%) Citrix
4 3 (10.00%) ServiceNow
5 2 (6.67%) Dell
5 2 (6.67%) Google
5 2 (6.67%) HP
6 1 (3.33%) Avaya
6 1 (3.33%) Cisco
6 1 (3.33%) EMC
6 1 (3.33%) Facebook
6 1 (3.33%) Instagram
6 1 (3.33%) Meraki
6 1 (3.33%) Micro Focus
6 1 (3.33%) Veeam
6 1 (3.33%) VMware