The table below looks at the statistics for knowledge and experience of ServiceNow products and/or services in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ServiceNow over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are NOT representative of contractor rates within ServiceNow.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
ServiceNow
Rank 299 323 383
Rank change year-on-year
+24 +60
Contract jobs citing ServiceNow 116 110 21
As % of all contract IT jobs located in London 0.48% 0.44% 0.085%
As % of the Vendors category 1.06% 0.96% 0.18%
Number of daily rates quoted 83 78 16
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£365 £400 £450
Average daily rate % change year-on-year
-8.75% -11.11%
UK excluding London average daily rate £300 £325 £450
% change year-on-year
-7.69% -27.77%
Number of hourly rates quoted 9 3 1
Average hourly rate £13.09 £13.93 £21.00
Average hourly rate % change year-on-year
-6.06% -33.66%
UK excluding London average hourly rate £24.00 £15.50 -
% change year-on-year
+54.83% -
ServiceNow
England

The following table is for comparison with the above and provides statistics for the entire Vendors category in contract jobs advertised in the London region.

Vendors Category
London
Contract IT job ads with a match in the
Vendors category
10902 11470 11462
As % of all contract IT jobs located in London 44.87% 45.42% 46.47%
Number of daily rates quoted 7291 7557 7116
Average daily rate £425 £425 £425
90% offered a daily rate of more than £240 £250 £245
10% offered a daily rate of more than £588 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 273 229 305
Average hourly rate £18.00 £17.50 £20.00
Average hourly rate % change year-on-year
+2.85% -12.50%
90% offered a hourly rate of more than £13.00 £12.75 £12.50
10% offered a hourly rate of more than £37.50 £42.75 £43.40
UK excluding London average hourly rate £18.00 £18.03 £18.75
% change year-on-year
-0.16% -3.84%

ServiceNow
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ServiceNow across the London region as a proportion of the total demand within the Vendors category.

ServiceNow Jobs Demand Trend in London

ServiceNow
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ServiceNow across the London region.

ServiceNow Daily Rate Trend in London

ServiceNow
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ServiceNow across the London region over the 3 months to 22 October 2014.

ServiceNow Daily Rate Histogram in London

ServiceNow
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ServiceNow across the London region.

ServiceNow Hourly Rate Trend in London

ServiceNow
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ServiceNow within the London region over the 3 months to 22 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +18 21 £343 -23.88% 5
Uxbridge - 8 - -
Canary Wharf - - - -
Enfield - - - -
Harrow - - - -
ServiceNow
England

ServiceNow
Top 30 Related IT Skills in London

For the 6 months to 22 October 2014, IT contractor jobs across the London region citing ServiceNow also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ServiceNow.

1 73 (45.06%) ITIL
2 45 (27.78%) Service Management
3 36 (22.22%) Active Directory
4 35 (21.60%) Windows
5 31 (19.14%) Finance
6 30 (18.52%) Microsoft
6 30 (18.52%) ITSM
7 28 (17.28%) MS Office
7 28 (17.28%) Banking
8 27 (16.67%) JavaScript
9 24 (14.81%) Web Services
10 23 (14.20%) Workflow
10 23 (14.20%) CMS
11 21 (12.96%) XML
12 20 (12.35%) IBM
12 20 (12.35%) Remedy
12 20 (12.35%) MS Excel
13 19 (11.73%) HTML
13 19 (11.73%) Change Management
13 19 (11.73%) Project Management
13 19 (11.73%) Agile Software Development
13 19 (11.73%) Incident Management
14 18 (11.11%) CSS
15 17 (10.49%) Analytical Skills
16 16 (9.88%) SOAP
16 16 (9.88%) Windows XP
16 16 (9.88%) Ajax
17 15 (9.26%) CMDB
17 15 (9.26%) Configuration Management
18 14 (8.64%) Tivoli

ServiceNow
Top Related IT Skills in London by Category

For the 6 months to 22 October 2014, IT contractor jobs across the London region citing ServiceNow also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ServiceNow. Up to 20 skills are shown per category.

Application Platforms
1 23 (14.20%) CMS
2 13 (8.02%) IBM Notes
3 9 (5.56%) SharePoint
4 8 (4.94%) MS Exchange
5 4 (2.47%) WebSphere Application Server
5 4 (2.47%) WebSphere
5 4 (2.47%) Exchange Server 2007
6 3 (1.85%) IBM HTTP Server
6 3 (1.85%) Documentum
6 3 (1.85%) Apache
6 3 (1.85%) Tomcat
6 3 (1.85%) Oracle HTTP Server
6 3 (1.85%) WebLogic
6 3 (1.85%) IIS
6 3 (1.85%) JBoss
6 3 (1.85%) Blackberry Enterprise Server
7 2 (1.23%) Exchange Server 2010
7 2 (1.23%) Exchange Server 2003
8 1 (0.62%) Drupal
8 1 (0.62%) Lotus Domino
Applications
1 28 (17.28%) MS Office
2 20 (12.35%) MS Excel
3 9 (5.56%) MS Visio
4 7 (4.32%) MS PowerPoint
5 4 (2.47%) MS Project
Business Applications
1 6 (3.70%) Remedy ITSM
2 3 (1.85%) WebTrends
3 1 (0.62%) Oracle Retail
Cloud Services
1 5 (3.09%) SaaS
2 1 (0.62%) Amazon AWS
2 1 (0.62%) PaaS
Communications & Networking
1 11 (6.79%) SAN
2 7 (4.32%) TCP/IP
3 6 (3.70%) SSL
4 4 (2.47%) WAN
4 4 (2.47%) LAN
5 3 (1.85%) HTTP
6 2 (1.23%) Firewall
6 2 (1.23%) DHCP
6 2 (1.23%) VPN
6 2 (1.23%) DNS
7 1 (0.62%) SSH
7 1 (0.62%) FTP
7 1 (0.62%) LDAP
7 1 (0.62%) VoIP
7 1 (0.62%) Wi-Fi
7 1 (0.62%) 3G
7 1 (0.62%) MPLS
Database & Business Intelligence
1 5 (3.09%) SQL Server
2 1 (0.62%) SQL Server 2008
2 1 (0.62%) SQL Server 2005
2 1 (0.62%) SQL Server Integration Services
2 1 (0.62%) SQL Server Reporting Services
2 1 (0.62%) DB2
2 1 (0.62%) SQL Server 2000
2 1 (0.62%) Oracle Database
Development Applications
1 7 (4.32%) JIRA
2 1 (0.62%) Subversion
2 1 (0.62%) Oracle Forms
2 1 (0.62%) MSI
2 1 (0.62%) Jenkins
General
1 31 (19.14%) Finance
2 28 (17.28%) Banking
3 13 (8.02%) Retail
4 10 (6.17%) Games
5 6 (3.70%) Investment Banking
6 4 (2.47%) Manufacturing
7 3 (1.85%) Law
7 3 (1.85%) Telecoms
7 3 (1.85%) Financial Institution
8 2 (1.23%) Legal
8 2 (1.23%) Publishing
9 1 (0.62%) Marketing
9 1 (0.62%) Local Government
9 1 (0.62%) Back Office
Job Titles
1 55 (33.95%) Analyst
2 26 (16.05%) Developer
3 23 (14.20%) ServiceNow Developer
4 21 (12.96%) Administrator
5 18 (11.11%) Service Analyst
6 13 (8.02%) Business Analyst
6 13 (8.02%) Service Desk Analyst
7 11 (6.79%) Desktop Support
7 11 (6.79%) 2nd Line Support
8 10 (6.17%) Support Analyst
8 10 (6.17%) Consultant
9 9 (5.56%) Configuration Analyst
9 9 (5.56%) Project Manager
10 7 (4.32%) ServiceNow Consultant
11 6 (3.70%) Support Engineer
11 6 (3.70%) Process Analyst
12 5 (3.09%) 2nd Line Support Analyst
12 5 (3.09%) Storage Administrator
13 4 (2.47%) IT Support
13 4 (2.47%) Desktop Support Analyst
Libraries, Frameworks & Software Standards
1 24 (14.81%) Web Services
2 21 (12.96%) XML
3 19 (11.73%) HTML
4 18 (11.11%) CSS
5 16 (9.88%) SOAP
5 16 (9.88%) Ajax
6 14 (8.64%) REST
7 3 (1.85%) Java EE
7 3 (1.85%) JMS
7 3 (1.85%) .NET
7 3 (1.85%) Middleware
8 1 (0.62%) jQuery
8 1 (0.62%) Application Packaging
8 1 (0.62%) XML Schema
8 1 (0.62%) J2EE
8 1 (0.62%) XSL
8 1 (0.62%) WebSphere MQ
Miscellaneous
1 17 (10.49%) Analytical Skills
2 15 (9.26%) CMDB
3 10 (6.17%) Online Games
4 9 (5.56%) Management Information System
5 7 (4.32%) Blackberry
6 5 (3.09%) Computer Science
6 5 (3.09%) Mainframe
7 4 (2.47%) iPad
7 4 (2.47%) Digital Media
8 2 (1.23%) User Experience
8 2 (1.23%) e-Health
8 2 (1.23%) PDA
9 1 (0.62%) Mathematics
9 1 (0.62%) Client/Server
9 1 (0.62%) EPoS
9 1 (0.62%) Chip and PIN
9 1 (0.62%) Performance Metrics
Operating Systems
1 35 (21.60%) Windows
2 16 (9.88%) Windows XP
3 12 (7.41%) Windows 7
4 9 (5.56%) Windows Server 2003
5 8 (4.94%) Linux
5 8 (4.94%) Windows Server 2008
6 7 (4.32%) UNIX
7 3 (1.85%) Red Hat Enterprise Linux
8 1 (0.62%) SUSE
8 1 (0.62%) Windows NT
8 1 (0.62%) AIX
8 1 (0.62%) Mac OS X
8 1 (0.62%) Windows Server 2012
Processes & Methodologies
1 73 (45.06%) ITIL
2 45 (27.78%) Service Management
3 30 (18.52%) ITSM
4 23 (14.20%) Workflow
5 19 (11.73%) Change Management
5 19 (11.73%) Project Management
5 19 (11.73%) Agile Software Development
5 19 (11.73%) Incident Management
6 15 (9.26%) Configuration Management
7 13 (8.02%) Stakeholder Management
8 10 (6.17%) Problem Management
8 10 (6.17%) Release Management
9 6 (3.70%) ITIL V3
9 6 (3.70%) ITIL V2
9 6 (3.70%) Asset Management
9 6 (3.70%) Time Management
10 5 (3.09%) Service Delivery
11 4 (2.47%) Service Desk Management
11 4 (2.47%) Six Sigma
11 4 (2.47%) Quality Management
Programming Languages
1 27 (16.67%) JavaScript
2 8 (4.94%) PowerShell
3 5 (3.09%) Shell Script
4 4 (2.47%) SQL
5 3 (1.85%) Korn
5 3 (1.85%) Jython
5 3 (1.85%) VBScript
5 3 (1.85%) C
5 3 (1.85%) C-shell
5 3 (1.85%) Bash Shell
6 2 (1.23%) Java
6 2 (1.23%) VB
7 1 (0.62%) Python
Qualifications
1 9 (5.56%) Microsoft Certification
2 7 (4.32%) Degree
3 6 (3.70%) ITIL Certification
3 6 (3.70%) Security Cleared
4 4 (2.47%) Six Sigma Green Belt
4 4 (2.47%) DV Cleared
5 3 (1.85%) SC Cleared
6 2 (1.23%) MBA
7 1 (0.62%) VMware Certified Professional (VCP)
7 1 (0.62%) MCSA
7 1 (0.62%) CCA
7 1 (0.62%) Citrix Certification
7 1 (0.62%) Cisco Certification
7 1 (0.62%) PRINCE2 Certification
7 1 (0.62%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (5.56%) SLA
2 3 (1.85%) ISO 9001
3 2 (1.23%) QA
4 1 (0.62%) COBIT
System Software
1 36 (22.22%) Active Directory
2 6 (3.70%) VMware Infrastructure
3 4 (2.47%) vSphere
3 4 (2.47%) XenApp
4 1 (0.62%) VMware ESXi
Systems Management
1 14 (8.64%) Tivoli
2 11 (6.79%) Tivoli Storage Manager
3 9 (5.56%) HP UCMDB
4 6 (3.70%) SCCM
5 3 (1.85%) HP SIM
6 2 (1.23%) CA Spectrum
7 1 (0.62%) BladeLogic
Vendors
1 30 (18.52%) Microsoft
2 20 (12.35%) IBM
2 20 (12.35%) Remedy
3 14 (8.64%) Lotus
4 11 (6.79%) HP
5 10 (6.17%) EMC
6 7 (4.32%) VMware
6 7 (4.32%) Oracle
7 6 (3.70%) BMC
7 6 (3.70%) CA
8 5 (3.09%) Cisco
8 5 (3.09%) SAP
8 5 (3.09%) Citrix
9 3 (1.85%) Business Objects
9 3 (1.85%) Salesforce.com
9 3 (1.85%) Red Hat
10 2 (1.23%) Nimsoft
10 2 (1.23%) webMethods
10 2 (1.23%) LANDesk
11 1 (0.62%) Opsware
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