The table below looks at the statistics for knowledge and experience of ServiceNow products and/or services in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ServiceNow over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

The figures below represent the IT contractor job market in general and are NOT representative of contractor rates within ServiceNow.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
ServiceNow
Rank 339 341 379
Rank change year-on-year
+2 +38
Contract jobs citing ServiceNow 81 93 27
As % of all contract IT jobs located in London 0.33% 0.37% 0.10%
As % of the Vendors category 0.72% 0.80% 0.23%
Number of daily rates quoted 60 59 19
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 £400 £500
Average daily rate % change year-on-year
-25.00% -20.00%
90% offered a daily rate of more than £160 £300 £450
10% offered a daily rate of more than £450 £550 £515
UK excluding London average daily rate £300 £200 £385
% change year-on-year
+50.00% -48.05%
Number of hourly rates quoted 1 3 1
Average hourly rate £18.50 £13.93 £21.00
Average hourly rate % change year-on-year
+32.80% -33.66%
UK excluding London average hourly rate £13.50 - £12.50
ServiceNow
England

The following table is for comparison with the above and provides statistics for the entire Vendors category in contract jobs advertised in the London region.

Vendors Category
London
Contract IT job ads with a match in the
Vendors category
11240 11609 11761
As % of all contract IT jobs located in London 45.89% 46.19% 45.54%
Number of daily rates quoted 7272 7557 7142
Average daily rate £425 £420 £425
Average daily rate % change year-on-year
+1.13% -1.11%
90% offered a daily rate of more than £240 £250 £250
10% offered a daily rate of more than £575 £580 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 244 256 334
Average hourly rate £19.00 £19.50 £19.00
Average hourly rate % change year-on-year
-2.56% +2.63%
90% offered a hourly rate of more than £13.46 £13.00 £12.50
10% offered a hourly rate of more than £37.50 £48.00 £41.00
UK excluding London average hourly rate £18.97 £19.00 £18.50
% change year-on-year
-0.18% +2.70%

ServiceNow
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing ServiceNow across the London region as a proportion of the total demand within the Vendors category.

ServiceNow Jobs Demand Trend in London

ServiceNow
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ServiceNow across the London region.

ServiceNow Daily Rate Trend in London

ServiceNow
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ServiceNow across the London region over the 3 months to 19 September 2014.

ServiceNow Daily Rate Histogram in London

ServiceNow
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ServiceNow across the London region.

ServiceNow Hourly Rate Trend in London

ServiceNow
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ServiceNow within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +21 13 £208 -55.61% 3
Croydon -3 2 £338 +110.93%
Enfield - - - -
Harrow - - - -
Uxbridge - - - -
ServiceNow
England

ServiceNow
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT contractor jobs across the London region citing ServiceNow also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ServiceNow.

1 86 (62.77%) ITIL
2 49 (35.77%) Service Management
3 38 (27.74%) Windows
4 33 (24.09%) Active Directory
5 30 (21.90%) ITSM
6 28 (20.44%) MS Office
7 26 (18.98%) Microsoft
8 24 (17.52%) MS Excel
9 23 (16.79%) CMDB
9 23 (16.79%) Analytical Skills
10 20 (14.60%) Incident Management
10 20 (14.60%) Change Management
10 20 (14.60%) Configuration Management
11 18 (13.14%) Finance
11 18 (13.14%) Banking
12 17 (12.41%) Project Management
12 17 (12.41%) Windows XP
12 17 (12.41%) IBM
13 15 (10.95%) CMS
13 15 (10.95%) IBM Notes
13 15 (10.95%) Lotus
14 14 (10.22%) HP
14 14 (10.22%) MS PowerPoint
15 13 (9.49%) Retail
15 13 (9.49%) Stakeholder Management
15 13 (9.49%) Remedy
16 12 (8.76%) JavaScript
16 12 (8.76%) SharePoint
16 12 (8.76%) Workflow
16 12 (8.76%) Windows 7

ServiceNow
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT contractor jobs across the London region citing ServiceNow also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ServiceNow. Up to 20 skills are shown per category.

Application Platforms
1 15 (10.95%) CMS
1 15 (10.95%) IBM Notes
2 12 (8.76%) SharePoint
3 5 (3.65%) Tomcat
3 5 (3.65%) IIS
4 4 (2.92%) WebSphere
4 4 (2.92%) WebSphere Application Server
4 4 (2.92%) MS Exchange
5 3 (2.19%) Documentum
5 3 (2.19%) Oracle HTTP Server
5 3 (2.19%) Apache
5 3 (2.19%) WebLogic
5 3 (2.19%) IBM HTTP Server
6 1 (0.73%) Confluence
Applications
1 28 (20.44%) MS Office
2 24 (17.52%) MS Excel
3 14 (10.22%) MS PowerPoint
4 6 (4.38%) MS Visio
5 3 (2.19%) MS Project
Business Applications
1 7 (5.11%) Remedy ITSM
2 3 (2.19%) WebTrends
3 1 (0.73%) Oracle Retail
Cloud Services
1 7 (5.11%) SaaS
2 1 (0.73%) Amazon AWS
2 1 (0.73%) PaaS
Communications & Networking
1 7 (5.11%) SAN
2 6 (4.38%) TCP/IP
2 6 (4.38%) SSL
3 3 (2.19%) HTTP
4 2 (1.46%) LDAP
5 1 (0.73%) Firewall
5 1 (0.73%) 3G
5 1 (0.73%) FTP
5 1 (0.73%) LAN
5 1 (0.73%) VoIP
5 1 (0.73%) WAN
5 1 (0.73%) SSH
Database & Business Intelligence
1 6 (4.38%) SQL Server
2 1 (0.73%) Oracle Database
2 1 (0.73%) SQL Server 2000
2 1 (0.73%) MySQL
2 1 (0.73%) DB2
2 1 (0.73%) SQL Server 2005
2 1 (0.73%) SQL Server 2008
Development Applications
1 7 (5.11%) JIRA
2 1 (0.73%) Jenkins
2 1 (0.73%) MSI
2 1 (0.73%) Oracle Forms
2 1 (0.73%) Subversion
General
1 18 (13.14%) Finance
1 18 (13.14%) Banking
2 13 (9.49%) Retail
3 11 (8.03%) Games
4 4 (2.92%) Investment Banking
4 4 (2.92%) Manufacturing
5 3 (2.19%) Law
5 3 (2.19%) Legal
6 2 (1.46%) Publishing
6 2 (1.46%) Back Office
7 1 (0.73%) Front Office
7 1 (0.73%) Telecoms
7 1 (0.73%) Financial Institution
7 1 (0.73%) Marketing
7 1 (0.73%) Local Government
Job Titles
1 54 (39.42%) Analyst
2 20 (14.60%) Administrator
3 16 (11.68%) Configuration Analyst
4 13 (9.49%) Consultant
4 13 (9.49%) Service Analyst
4 13 (9.49%) Business Analyst
5 9 (6.57%) ServiceNow Consultant
6 8 (5.84%) ServiceNow Developer
6 8 (5.84%) Service Desk Analyst
6 8 (5.84%) 2nd Line Support
6 8 (5.84%) Project Manager
6 8 (5.84%) Developer
7 6 (4.38%) Windows Administrator
7 6 (4.38%) Technical Analyst
7 6 (4.38%) Server Administrator
7 6 (4.38%) Support Analyst
7 6 (4.38%) Desktop Support
8 5 (3.65%) Process Analyst
8 5 (3.65%) Storage Administrator
9 3 (2.19%) Support Engineer
Libraries, Frameworks & Software Standards
1 10 (7.30%) Web Services
2 7 (5.11%) XML
3 4 (2.92%) HTML
3 4 (2.92%) CSS
4 3 (2.19%) Middleware
4 3 (2.19%) JMS
4 3 (2.19%) .NET
4 3 (2.19%) Java EE
5 2 (1.46%) SOAP
5 2 (1.46%) XSL
5 2 (1.46%) XML Schema
6 1 (0.73%) WebSphere MQ
6 1 (0.73%) X-Windows
6 1 (0.73%) J2EE
6 1 (0.73%) Ajax
6 1 (0.73%) Application Packaging
Miscellaneous
1 23 (16.79%) CMDB
1 23 (16.79%) Analytical Skills
2 10 (7.30%) Online Games
2 10 (7.30%) Management Information System
3 4 (2.92%) Computer Science
4 3 (2.19%) Blackberry
4 3 (2.19%) EPoS
4 3 (2.19%) Chip and PIN
5 2 (1.46%) PDA
6 1 (0.73%) User Experience
6 1 (0.73%) Mainframe
6 1 (0.73%) EFT
6 1 (0.73%) Mathematics
Operating Systems
1 38 (27.74%) Windows
2 17 (12.41%) Windows XP
3 12 (8.76%) Windows 7
4 10 (7.30%) Windows Server 2003
5 9 (6.57%) Windows Server 2008
6 8 (5.84%) Linux
7 7 (5.11%) UNIX
8 3 (2.19%) Red Hat Enterprise Linux
9 2 (1.46%) Mac OS X
10 1 (0.73%) Windows 8
10 1 (0.73%) Windows Server 2012
10 1 (0.73%) Windows NT
10 1 (0.73%) AIX
10 1 (0.73%) SUSE
Processes & Methodologies
1 86 (62.77%) ITIL
2 49 (35.77%) Service Management
3 30 (21.90%) ITSM
4 20 (14.60%) Incident Management
4 20 (14.60%) Change Management
4 20 (14.60%) Configuration Management
5 17 (12.41%) Project Management
6 13 (9.49%) Stakeholder Management
7 12 (8.76%) Workflow
8 8 (5.84%) Time Management
9 7 (5.11%) Problem Management
9 7 (5.11%) Agile Software Development
10 6 (4.38%) ITIL V3
10 6 (4.38%) ITIL V2
10 6 (4.38%) Six Sigma
11 5 (3.65%) Service Delivery
11 5 (3.65%) Asset Management
12 4 (2.92%) Lean Six Sigma
12 4 (2.92%) PRINCE2
12 4 (2.92%) Quality Management
Programming Languages
1 12 (8.76%) JavaScript
2 7 (5.11%) PowerShell
3 6 (4.38%) VBScript
4 5 (3.65%) Shell Script
5 4 (2.92%) Java
6 3 (2.19%) C
6 3 (2.19%) SQL
6 3 (2.19%) Jython
6 3 (2.19%) Korn
6 3 (2.19%) C-shell
6 3 (2.19%) Bash Shell
7 2 (1.46%) VB
8 1 (0.73%) Python
8 1 (0.73%) C++
Qualifications
1 8 (5.84%) Microsoft Certification
2 6 (4.38%) ITIL Certification
3 5 (3.65%) Security Cleared
4 4 (2.92%) DV Cleared
4 4 (2.92%) Degree
4 4 (2.92%) Six Sigma Green Belt
5 2 (1.46%) SC Cleared
5 2 (1.46%) MBA
5 2 (1.46%) PRINCE2 Certification
6 1 (0.73%) ITIL Foundation Certificate
6 1 (0.73%) A+ Certification
6 1 (0.73%) CCA
6 1 (0.73%) Citrix Certification
6 1 (0.73%) Cisco Certification
6 1 (0.73%) MCSA
6 1 (0.73%) VMware Certified Professional (VCP)
6 1 (0.73%) MCTS
Quality Assurance & Compliance
1 9 (6.57%) SLA
2 5 (3.65%) ISO 9001
3 2 (1.46%) COBIT
4 1 (0.73%) PCI DSS
System Software
1 33 (24.09%) Active Directory
2 8 (5.84%) VMware Infrastructure
3 7 (5.11%) vSphere
4 4 (2.92%) XenApp
5 1 (0.73%) Terminal Server
5 1 (0.73%) VMware ESXi
Systems Management
1 10 (7.30%) Tivoli
2 9 (6.57%) HP UCMDB
3 7 (5.11%) Tivoli Storage Manager
4 6 (4.38%) HP SIM
4 6 (4.38%) SCCM
5 1 (0.73%) Opscode Chef
5 1 (0.73%) Systems Management Server (SMS)
5 1 (0.73%) BladeLogic
Vendors
1 26 (18.98%) Microsoft
2 17 (12.41%) IBM
3 15 (10.95%) Lotus
4 14 (10.22%) HP
5 13 (9.49%) Remedy
6 9 (6.57%) VMware
7 7 (5.11%) Oracle
8 6 (4.38%) EMC
8 6 (4.38%) BMC
9 4 (2.92%) Cisco
9 4 (2.92%) Citrix
10 3 (2.19%) Salesforce.com
10 3 (2.19%) CA
10 3 (2.19%) Red Hat
10 3 (2.19%) JBoss
10 3 (2.19%) Business Objects
11 2 (1.46%) LANDesk
11 2 (1.46%) webMethods
12 1 (0.73%) Dell
12 1 (0.73%) Software AG
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