The table below looks at the statistics for CRM skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited CRM over the 3 months to 12 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
12 Feb 2016
Same period 2015 Same period 2014
Customer Relationship Management (CRM)
Rank 50 35 52
Rank change year-on-year
-15 +17
Permanent jobs citing CRM 19 38 12
As % of all permanent IT jobs located in the North East 3.20% 5.46% 2.13%
As % of the Processes & Methodologies category 3.75% 6.32% 2.68%
Number of salaries quoted 16 36 6
Average salary £50,000 £52,500 £35,500
Average salary % change year-on-year
-4.76% +47.88%
90% offered a salary of more than £27,500 £22,000 £22,410
10% offered a salary of more than £60,000 £55,000 £42,500
UK excluding London average salary £45,000 £45,000 £45,000
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
506 601 448
As % of all permanent IT jobs located in the North East 85.33% 86.35% 79.43%
Number of salaries quoted 441 521 359
Average salary £40,000 £40,000 £40,000
90% offered a salary of more than £29,433 £27,500 £26,500
10% offered a salary of more than £57,500 £52,500 £61,215
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

CRM
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing CRM across the North East region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the North East

CRM
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM across the North East region.

CRM Salary Trend in the North East

CRM
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing CRM across the North East region over the 3 months to 12 February 2016.

CRM Salary Histogram in the North East

CRM
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing CRM within the North East region over the 3 months to 12 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -15 16 £50,000 -4.76% 10
Durham - 3 - - 1
CRM
England

CRM
Top 30 Related IT Skills in the North East

For the 6 months to 12 February 2016, IT jobs across the North East region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM.

1 21 (70.00%) ERP
1 21 (70.00%) Finance
2 20 (66.67%) Project Management
2 20 (66.67%) Microsoft
2 20 (66.67%) Agile Software Development
3 17 (56.67%) .NET
3 17 (56.67%) SQL Server
4 16 (53.33%) C#
4 16 (53.33%) JavaScript
4 16 (53.33%) ASP.NET
4 16 (53.33%) MS Excel
4 16 (53.33%) MVC
4 16 (53.33%) Unit Testing
4 16 (53.33%) Team Foundation Server
5 15 (50.00%) Microsoft Azure
5 15 (50.00%) Amazon AWS
5 15 (50.00%) Heroku
5 15 (50.00%) Waterfall
5 15 (50.00%) SaaS
5 15 (50.00%) Enterprise Software
5 15 (50.00%) Software Engineering
5 15 (50.00%) JIRA
5 15 (50.00%) QA
5 15 (50.00%) Use Case
5 15 (50.00%) Web Services
6 14 (46.67%) IIS
6 14 (46.67%) Visual Studio
6 14 (46.67%) MS Exchange
6 14 (46.67%) HTTP
6 14 (46.67%) SSL

CRM
Top Related IT Skills in the North East by Category

For the 6 months to 12 February 2016, IT jobs across the North East region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 14 (46.67%) IIS
1 14 (46.67%) MS Exchange
2 1 (3.33%) Confluence
Applications
1 16 (53.33%) MS Excel
2 5 (16.67%) MS Office
Business Applications
1 2 (6.67%) Dynamics CRM
2 1 (3.33%) Oracle Financials
2 1 (3.33%) SAP CRM
2 1 (3.33%) SAP ERP
2 1 (3.33%) SAP IS-U
2 1 (3.33%) SAP PM
2 1 (3.33%) Unit4 Business World
Cloud Services
1 15 (50.00%) Amazon AWS
1 15 (50.00%) Heroku
1 15 (50.00%) Microsoft Azure
1 15 (50.00%) SaaS
Communications & Networking
1 14 (46.67%) HTTP
1 14 (46.67%) SSL
2 2 (6.67%) Internet
Database & Business Intelligence
1 17 (56.67%) SQL Server
2 1 (3.33%) BusinessObjects
2 1 (3.33%) Relational Database
2 1 (3.33%) SQL Server Reporting Services
Development Applications
1 16 (53.33%) Team Foundation Server
2 15 (50.00%) JIRA
3 14 (46.67%) Git (software)
3 14 (46.67%) Visual Studio
General
1 21 (70.00%) Finance
2 2 (6.67%) Marketing
3 1 (3.33%) Advertising
Job Titles
1 10 (33.33%) C# Developer
1 10 (33.33%) C# Software Developer
1 10 (33.33%) Developer
2 8 (26.67%) Lead C# Developer
2 8 (26.67%) Lead Developer
2 8 (26.67%) Lead Software Developer
2 8 (26.67%) Principal Developer
3 7 (23.33%) Analyst
4 4 (13.33%) Business Analyst
4 4 (13.33%) Software Engineer
5 3 (10.00%) Agile Business Analyst
5 3 (10.00%) Digital Analyst
5 3 (10.00%) Digital Business Analyst
6 2 (6.67%) .NET Developer
6 2 (6.67%) .NET Software Developer
6 2 (6.67%) C# .NET Developer
6 2 (6.67%) C# ASP.NET Developer
6 2 (6.67%) JavaScript Developer
6 2 (6.67%) Lead Software Engineer
6 2 (6.67%) Test Leader
Libraries, Frameworks & Software Standards
1 17 (56.67%) .NET
2 16 (53.33%) ASP.NET
3 15 (50.00%) Web Services
4 14 (46.67%) REST
5 2 (6.67%) ASP.NET MVC
5 2 (6.67%) KnockoutJS
6 1 (3.33%) .NET Framework
Miscellaneous
1 15 (50.00%) Enterprise Software
2 4 (13.33%) Data Centre
3 3 (10.00%) Analytical Skills
3 3 (10.00%) Digital Media
3 3 (10.00%) Mobile App
4 2 (6.67%) Internet of Things
4 2 (6.67%) Private Cloud
4 2 (6.67%) Public Cloud
5 1 (3.33%) iPhone
5 1 (3.33%) User Experience
Operating Systems
1 2 (6.67%) Windows
2 1 (3.33%) Android
2 1 (3.33%) Mac OS X
2 1 (3.33%) Unix
Processes & Methodologies
1 21 (70.00%) ERP
2 20 (66.67%) Agile Software Development
2 20 (66.67%) Project Management
3 16 (53.33%) MVC
3 16 (53.33%) Unit Testing
4 15 (50.00%) Software Engineering
4 15 (50.00%) Use Case
4 15 (50.00%) Waterfall
5 14 (46.67%) Continuous Integration
5 14 (46.67%) Multithreading
5 14 (46.67%) Release Management
6 13 (43.33%) Product Management
7 12 (40.00%) Line Management
8 10 (33.33%) OO
9 9 (30.00%) Service Delivery
10 5 (16.67%) Regression Testing
11 4 (13.33%) Stakeholder Engagement
11 4 (13.33%) System Testing
11 4 (13.33%) Test Management
11 4 (13.33%) Test Strategy
Programming Languages
1 16 (53.33%) C#
1 16 (53.33%) JavaScript
2 2 (6.67%) SQL
Qualifications
1 4 (13.33%) ISEB
1 4 (13.33%) ISTQB
2 1 (3.33%) ITIL Foundation Certificate
2 1 (3.33%) PRINCE2 Certification
Quality Assurance & Compliance
1 15 (50.00%) QA
2 2 (6.67%) SLA
System Software
1 2 (6.67%) Active Directory
Vendors
1 20 (66.67%) Microsoft
2 4 (13.33%) Northgate
3 3 (10.00%) SAP
4 1 (3.33%) Apple
4 1 (3.33%) CODA
4 1 (3.33%) JD Edwards
4 1 (3.33%) Oracle
4 1 (3.33%) Remedy
4 1 (3.33%) Sage
4 1 (3.33%) Sun
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