The table below looks at the statistics for CRM skills in IT jobs advertised for the North East region. Included is a guide to the average salaries offered in IT jobs that have cited CRM over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Customer Relationship Management (CRM)
Rank 35 52 45
Rank change year-on-year
+17 -7
Permanent jobs citing CRM 47 21 30
As % of all permanent IT jobs located in the North East 5.87% 3.17% 3.96%
As % of the Processes & Methodologies category 7.19% 3.83% 5.54%
Number of salaries quoted 39 16 27
Average salary £33,500 £41,000 £37,500
Average salary % change year-on-year
-18.29% +9.33%
90% offered a salary of more than £30,000 £23,554 £26,750
10% offered a salary of more than £65,000 £44,500 £72,500
UK excluding London average salary £42,500 £42,500 £42,500
CRM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the North East region.

Processes & Methodologies Category
North East
Permanent IT job ads with a match in the
Processes & Methodologies category
654 548 542
As % of all permanent IT jobs located in the North East 81.65% 82.78% 71.50%
Number of salaries quoted 476 473 457
Average salary £37,500 £39,000 £35,000
Average salary % change year-on-year
-3.84% +11.42%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £52,500 £52,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

CRM
Jobs Demand Trend in the North East

This chart provides a 3-month moving total of permanent IT jobs citing CRM across the North East region as a proportion of the total demand within the Processes & Methodologies category.

CRM Jobs Demand Trend in the North East

CRM
Salary Trend in the North East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM across the North East region.

CRM Salary Trend in the North East

CRM
Salary Histogram in the North East

This chart provides a salary histogram for IT jobs citing CRM across the North East region over the 3 months to 17 September 2014.

CRM Salary Histogram in the North East

CRM
Job Locations in the North East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing CRM within the North East region over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +16 33 £33,500 -18.09% 10
Durham +13 9 £65,000 -
Northumberland - 1 £40,000 -
CRM
England

CRM
Top 30 Related IT Skills in the North East

For the 6 months to 17 September 2014, IT jobs across the North East region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM.

1 40 (48.78%) Microsoft
2 38 (46.34%) .NET
3 29 (35.37%) MS Excel
4 28 (34.15%) C#
5 27 (32.93%) ERP
6 26 (31.71%) SQL Server
6 26 (31.71%) Dynamics CRM
7 22 (26.83%) Finance
8 20 (24.39%) SQL
9 19 (23.17%) ASP.NET
10 17 (20.73%) HTML
11 16 (19.51%) SharePoint
11 16 (19.51%) Business Intelligence
12 15 (18.29%) Advertising
13 14 (17.07%) B2B
13 14 (17.07%) B2C
13 14 (17.07%) Sage
14 13 (15.85%) VB
15 12 (14.63%) CSS
15 12 (14.63%) Project Management
15 12 (14.63%) Team Foundation Server
16 11 (13.41%) Windows
17 10 (12.20%) JavaScript
17 10 (12.20%) OO
17 10 (12.20%) Telecoms
17 10 (12.20%) Logistics
17 10 (12.20%) Web Development
18 9 (10.98%) VoIP
18 9 (10.98%) Ajax
18 9 (10.98%) Degree

CRM
Top Related IT Skills in the North East by Category

For the 6 months to 17 September 2014, IT jobs across the North East region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Platforms
1 16 (19.51%) SharePoint
2 4 (4.88%) SharePoint 2010
3 2 (2.44%) BizTalk Server
3 2 (2.44%) CMS
3 2 (2.44%) Oracle Workflow
4 1 (1.22%) MS Exchange
Applications
1 29 (35.37%) MS Excel
2 3 (3.66%) PowerPivot
2 3 (3.66%) MS Office
3 1 (1.22%) MS Project
Business Applications
1 26 (31.71%) Dynamics CRM
2 6 (7.32%) Dynamics NAV
2 6 (7.32%) Sage BI
2 6 (7.32%) Sage 200
2 6 (7.32%) Sage 50
3 5 (6.10%) Oracle EBS R12
3 5 (6.10%) Oracle EBS
3 5 (6.10%) Dynamics GP
3 5 (6.10%) Line 50
4 4 (4.88%) Dynamics AX
5 3 (3.66%) Oracle iRecruitment
5 3 (3.66%) Oracle Internet Expenses
6 2 (2.44%) Oracle iProcurement
7 1 (1.22%) SAP CRM
7 1 (1.22%) Sage MMS
Cloud Services
1 6 (7.32%) SaaS
Communications & Networking
1 9 (10.98%) VoIP
2 4 (4.88%) Intranet
3 1 (1.22%) PBX
3 1 (1.22%) HTTP
Database & Business Intelligence
1 26 (31.71%) SQL Server
2 8 (9.76%) SQL Server 2008
3 5 (6.10%) Oracle BI EE
4 4 (4.88%) SQL Server 2012
5 3 (3.66%) SQL Server Reporting Services
5 3 (3.66%) SQL Server Integration Services
6 2 (2.44%) SQL Server Analysis Services
6 2 (2.44%) EDRMS
6 2 (2.44%) Oracle BI Publisher
6 2 (2.44%) Relational Database
7 1 (1.22%) Microsoft Analysis Services
7 1 (1.22%) MySQL
Development Applications
1 12 (14.63%) Team Foundation Server
2 5 (6.10%) Visual Studio
3 1 (1.22%) Git (software)
3 1 (1.22%) Mercurial
General
1 22 (26.83%) Finance
2 15 (18.29%) Advertising
3 10 (12.20%) Telecoms
4 5 (6.10%) Retail
5 4 (4.88%) Billing
6 1 (1.22%) Marketing
6 1 (1.22%) Manufacturing
Job Titles
1 26 (31.71%) Developer
2 21 (25.61%) Consultant
3 15 (18.29%) .NET Developer
4 13 (15.85%) Head of IT
5 9 (10.98%) Support Consultant
5 9 (10.98%) Software Developer
6 7 (8.54%) Web Developer
7 6 (7.32%) Sage Consultant
7 6 (7.32%) C# .NET Developer
7 6 (7.32%) .NET Software Developer
7 6 (7.32%) Telecoms Consultant
7 6 (7.32%) Applications Consultant
7 6 (7.32%) C# Developer
7 6 (7.32%) .NET Web Developer
7 6 (7.32%) Software Consultant
8 5 (6.10%) Oracle Consultant
8 5 (6.10%) Programmer
8 5 (6.10%) Analyst
8 5 (6.10%) C# Programmer
8 5 (6.10%) .NET Programmer
Libraries, Frameworks & Software Standards
1 38 (46.34%) .NET
2 19 (23.17%) ASP.NET
3 17 (20.73%) HTML
4 12 (14.63%) CSS
5 9 (10.98%) Ajax
6 8 (9.76%) XHTML
7 7 (8.54%) .NET Framework
8 5 (6.10%) jQuery
8 5 (6.10%) HTML5
8 5 (6.10%) Web Services
9 3 (3.66%) XML
10 2 (2.44%) COM
11 1 (1.22%) WinForms
11 1 (1.22%) XSL
11 1 (1.22%) Laravel
11 1 (1.22%) LESS
11 1 (1.22%) Kohana
11 1 (1.22%) WPF
11 1 (1.22%) Zend Framework
11 1 (1.22%) LINQ
Miscellaneous
1 8 (9.76%) N-Tier
2 3 (3.66%) Mobile App
3 2 (2.44%) Management Information System
4 1 (1.22%) Statistics
4 1 (1.22%) Data Protection Act
4 1 (1.22%) Enterprise Software
4 1 (1.22%) Analytical Skills
Operating Systems
1 11 (13.41%) Windows
2 6 (7.32%) Windows 7
2 6 (7.32%) Windows 8
3 5 (6.10%) Windows XP
4 4 (4.88%) Android
5 1 (1.22%) Linux
5 1 (1.22%) Windows Server 2012
Processes & Methodologies
1 27 (32.93%) ERP
2 16 (19.51%) Business Intelligence
3 14 (17.07%) B2B
3 14 (17.07%) B2C
4 12 (14.63%) Project Management
5 10 (12.20%) Logistics
5 10 (12.20%) OO
5 10 (12.20%) Web Development
6 7 (8.54%) Agile Software Development
7 6 (7.32%) ITIL
8 5 (6.10%) Service Management
8 5 (6.10%) Continuous Improvement
9 4 (4.88%) Android Development
9 4 (4.88%) Systems Analysis
10 3 (3.66%) PRINCE2
11 2 (2.44%) EAM
11 2 (2.44%) MVC
11 2 (2.44%) Workflow
11 2 (2.44%) Mobile Application Development
11 2 (2.44%) Unit Testing
Programming Languages
1 28 (34.15%) C#
2 20 (24.39%) SQL
3 13 (15.85%) VB
4 10 (12.20%) JavaScript
5 7 (8.54%) VB.NET
6 2 (2.44%) PHP
7 1 (1.22%) C++
7 1 (1.22%) PHP5
7 1 (1.22%) T-SQL
7 1 (1.22%) VBScript
7 1 (1.22%) C
Qualifications
1 9 (10.98%) Degree
2 8 (9.76%) CCNA
2 8 (9.76%) Cisco Certification
3 4 (4.88%) Microsoft Certification
3 4 (4.88%) Security Cleared
4 2 (2.44%) AAT
4 2 (2.44%) SC Cleared
4 2 (2.44%) CIMA
Quality Assurance & Compliance
1 3 (3.66%) SLA
2 1 (1.22%) QA
System Software
1 3 (3.66%) Microsoft App-V
1 3 (3.66%) XenDesktop
2 1 (1.22%) Active Directory
Systems Management
1 3 (3.66%) SCCM
Vendors
1 40 (48.78%) Microsoft
2 14 (17.07%) Sage
3 8 (9.76%) Mitel
4 6 (7.32%) SAP
4 6 (7.32%) Oracle
5 5 (6.10%) Pegasus
6 2 (2.44%) JD Edwards
6 2 (2.44%) Open Text
6 2 (2.44%) Lagan
6 2 (2.44%) Northgate
6 2 (2.44%) Fujitsu
7 1 (1.22%) Zend
7 1 (1.22%) Business Objects
7 1 (1.22%) Sun
7 1 (1.22%) Avaya
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