The first table below looks at the demand for the Technical Support role in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Scotland region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 122 102 94
Rank change year-on-year
-20 -8
Contract jobs requiring a Technical Support 9 8 10
As % of all contract IT jobs located in Scotland 0.33% 0.33% 0.38%
As % of the Job Titles category 0.36% 0.35% 0.41%
Number of daily rates quoted 2 2 1
Average daily rate
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£300 £275 £200
Average daily rate % change year-on-year
+9.09% +37.50%
UK excluding London average daily rate £225 £269 £225
% change year-on-year
-16.27% +19.44%
Number of hourly rates quoted 1 1 3
Average hourly rate £20.50 £17.00 £16.00
Average hourly rate % change year-on-year
+20.58% +6.25%
UK excluding London average hourly rate £22.00 £15.50 £13.50
% change year-on-year
+41.93% +14.81%
Job Titles Category
Scotland
Contract IT job ads with a match in the
Job Titles category
2532 2292 2432
As % of all contract IT jobs located in Scotland 92.38% 93.74% 93.54%
Number of daily rates quoted 1322 1117 1130
Average daily rate £375 £350 £338
Average daily rate % change year-on-year
+7.14% +3.70%
90% offered a daily rate of more than £240 £200 £235
10% offered a daily rate of more than £492 £500 £463
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 52 77 109
Average hourly rate £18.00 £14.00 £17.00
Average hourly rate % change year-on-year
+28.57% -17.64%
90% offered a hourly rate of more than £11.00 £9.00 £11.00
10% offered a hourly rate of more than £42.00 £32.00 £36.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Technical Support
UK

Technical Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Scotland

Technical Support
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Scotland region.

Technical Support Daily Rate Trend in Scotland

Technical Support
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Scotland region.

Technical Support Hourly Rate Trend in Scotland

Technical Support
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Scotland region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -17 5 £275 - 1
Aberdeen +8 1 - - 1
Glasgow -6 1 - -
Inverclyde - 1 - -
South Ayrshire - - - -
Midlothian - - - -
Lothian - - - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Scotland

For the 6 months to 1 August 2014, IT contractor jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 13 (68.42%) Windows
2 8 (42.11%) Active Directory
3 6 (31.58%) VMware
3 6 (31.58%) VMware Infrastructure
4 4 (21.05%) VMware ESXi
4 4 (21.05%) Data Management
4 4 (21.05%) VLAN
4 4 (21.05%) Fortinet
4 4 (21.05%) Firewall
4 4 (21.05%) Finance
4 4 (21.05%) Cisco
4 4 (21.05%) Microsoft
5 3 (15.79%) ITIL
5 3 (15.79%) MS Office
5 3 (15.79%) IBM Notes
5 3 (15.79%) Lotus
5 3 (15.79%) Windows Server 2008
5 3 (15.79%) Windows 7
6 2 (10.53%) Banking
6 2 (10.53%) Incident Management
6 2 (10.53%) SCCM
6 2 (10.53%) Performance Management
6 2 (10.53%) Apple
6 2 (10.53%) SAN
6 2 (10.53%) Windows Server 2003
6 2 (10.53%) Stakeholder Management
6 2 (10.53%) Service Management
6 2 (10.53%) MCP
6 2 (10.53%) SQL
6 2 (10.53%) Microsoft Certification

Technical Support
Top Related IT Skills in Scotland by Category

For the 6 months to 1 August 2014, IT contractor jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (15.79%) IBM Notes
2 1 (5.26%) MS Exchange
Applications
1 3 (15.79%) MS Office
2 1 (5.26%) MS Excel
Business Applications
1 1 (5.26%) PeopleSoft Financials
Communications & Networking
1 4 (21.05%) VLAN
1 4 (21.05%) Firewall
2 2 (10.53%) SAN
3 1 (5.26%) DHCP
3 1 (5.26%) SNMP
3 1 (5.26%) TCP/IP
3 1 (5.26%) VPN
3 1 (5.26%) DNS
3 1 (5.26%) SSL
3 1 (5.26%) NAS
General
1 4 (21.05%) Finance
2 2 (10.53%) Banking
3 1 (5.26%) German Language
Libraries, Frameworks & Software Standards
1 1 (5.26%) Web Services
Miscellaneous
1 1 (5.26%) Management Information System
1 1 (5.26%) IVR
1 1 (5.26%) Mainframe
1 1 (5.26%) Firmware
1 1 (5.26%) IBM Mainframe
1 1 (5.26%) Enterprise Software
Operating Systems
1 13 (68.42%) Windows
2 3 (15.79%) Windows Server 2008
2 3 (15.79%) Windows 7
3 2 (10.53%) Windows Server 2003
4 1 (5.26%) UNIX
4 1 (5.26%) Windows XP
4 1 (5.26%) Apple iOS
Processes & Methodologies
1 4 (21.05%) Data Management
2 3 (15.79%) ITIL
3 2 (10.53%) Incident Management
3 2 (10.53%) Performance Management
3 2 (10.53%) Stakeholder Management
3 2 (10.53%) Service Management
4 1 (5.26%) UML
4 1 (5.26%) CRM
4 1 (5.26%) Service Delivery
4 1 (5.26%) Change Management
4 1 (5.26%) Time Management
4 1 (5.26%) Data Analysis
4 1 (5.26%) Performance Tuning
Programming Languages
1 2 (10.53%) SQL
2 1 (5.26%) Java
2 1 (5.26%) JavaScript
2 1 (5.26%) PHP
Qualifications
1 2 (10.53%) MCP
1 2 (10.53%) Microsoft Certification
2 1 (5.26%) MCSE
2 1 (5.26%) MCSA
2 1 (5.26%) SC Cleared
2 1 (5.26%) Security Cleared
2 1 (5.26%) MCTS
Quality Assurance & Compliance
1 1 (5.26%) SLA
System Software
1 8 (42.11%) Active Directory
2 6 (31.58%) VMware Infrastructure
3 4 (21.05%) VMware ESXi
4 1 (5.26%) VMware ESX
4 1 (5.26%) vSphere
4 1 (5.26%) Hyper-V
Systems Management
1 2 (10.53%) SCCM
2 1 (5.26%) NetBackup
2 1 (5.26%) MOM
2 1 (5.26%) OpenView Configuration Management
2 1 (5.26%) BMC PATROL
2 1 (5.26%) Control-M
2 1 (5.26%) SCOM
Vendors
1 6 (31.58%) VMware
2 4 (21.05%) Fortinet
2 4 (21.05%) Cisco
2 4 (21.05%) Microsoft
3 3 (15.79%) Lotus
4 2 (10.53%) Apple
5 1 (5.26%) Genesys
5 1 (5.26%) Citrix
5 1 (5.26%) IBM
5 1 (5.26%) PeopleSoft
5 1 (5.26%) Unisys
5 1 (5.26%) BMC