The table below looks at the statistics for the Technical Support role in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 118 105 105
Rank change year-on-year
-13 0
Contract jobs requiring a Technical Support 3 7 7
As % of all contract IT jobs located in Scotland 0.11% 0.31% 0.35%
As % of the Job Titles category 0.12% 0.34% 0.37%
Number of daily rates quoted 1 3 4
Average daily rate
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£325 £300 £225
Average daily rate % change year-on-year
+8.33% +33.33%
UK excluding London average daily rate £300 £235 £218
% change year-on-year
+27.65% +8.04%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £13.25 £12.88 £17.50
% change year-on-year
+2.91% -26.42%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Scotland
Contract IT job ads with a match in the
Job Titles category
2525 2084 1909
As % of all contract IT jobs located in Scotland 94.22% 93.12% 94.27%
Number of daily rates quoted 1398 1015 1000
Average daily rate £375 £350 £330
Average daily rate % change year-on-year
+7.14% +6.06%
90% offered a daily rate of more than £225 £225 £200
10% offered a daily rate of more than £500 £488 £450
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 53 58 51
Average hourly rate £24.00 £16.00 £15.39
Average hourly rate % change year-on-year
+50.00% +3.99%
90% offered a hourly rate of more than £12.00 £11.00 £11.00
10% offered a hourly rate of more than £47.50 £44.75 £40.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Technical Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Scotland

Technical Support
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Scotland region.

Technical Support Daily Rate Trend in Scotland

Technical Support
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Scotland region.

Technical Support Hourly Rate Trend in Scotland

Technical Support
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Scotland region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -4 1 - - 1
Glasgow -8 1 - - 1
Dundee - - - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Scotland

For the 6 months to 30 January 2015, IT contractor jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 7 (53.85%) Active Directory
2 6 (46.15%) Windows
3 4 (30.77%) Microsoft App-V
3 4 (30.77%) Microsoft
3 4 (30.77%) Windows 7
4 3 (23.08%) SCCM
4 3 (23.08%) Symantec
5 2 (15.38%) Norton AntiVirus
5 2 (15.38%) Project Management
5 2 (15.38%) Stakeholder Management
5 2 (15.38%) Linux
5 2 (15.38%) SQL
5 2 (15.38%) MS Office
5 2 (15.38%) VPN
5 2 (15.38%) NHS
5 2 (15.38%) LANDesk
5 2 (15.38%) Application Packaging
5 2 (15.38%) Android
5 2 (15.38%) iPhone
5 2 (15.38%) SaaS
5 2 (15.38%) PaaS
5 2 (15.38%) IaaS
6 1 (7.69%) FortiGate
6 1 (7.69%) Enterprise Software
6 1 (7.69%) Symantec Endpoint Protection
6 1 (7.69%) Analytical Skills
6 1 (7.69%) Stakeholder Analysis
6 1 (7.69%) Lumension
6 1 (7.69%) Cisco ASA
6 1 (7.69%) Windows Server 2008

Technical Support
Top Related IT Skills in Scotland by Category

For the 6 months to 30 January 2015, IT contractor jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (7.69%) IIS
Applications
1 2 (15.38%) MS Office
Cloud Services
1 2 (15.38%) SaaS
1 2 (15.38%) PaaS
1 2 (15.38%) IaaS
Communications & Networking
1 2 (15.38%) VPN
2 1 (7.69%) Cisco ASA
2 1 (7.69%) SMS
2 1 (7.69%) DHCP
2 1 (7.69%) NetScreen
2 1 (7.69%) Firewall
Development Applications
1 1 (7.69%) Subversion
General
1 1 (7.69%) French Language
1 1 (7.69%) Banking
1 1 (7.69%) Telecoms
1 1 (7.69%) Finance
Libraries, Frameworks & Software Standards
1 2 (15.38%) Application Packaging
2 1 (7.69%) XML
2 1 (7.69%) XSLT
Miscellaneous
1 2 (15.38%) NHS
1 2 (15.38%) iPhone
2 1 (7.69%) Enterprise Software
2 1 (7.69%) Analytical Skills
2 1 (7.69%) Device Driver
2 1 (7.69%) GIS
Operating Systems
1 6 (46.15%) Windows
2 4 (30.77%) Windows 7
3 2 (15.38%) Linux
3 2 (15.38%) Android
4 1 (7.69%) Windows Server 2008
Processes & Methodologies
1 2 (15.38%) Project Management
1 2 (15.38%) Stakeholder Management
2 1 (7.69%) Stakeholder Analysis
2 1 (7.69%) Market Research
2 1 (7.69%) Data Analysis
2 1 (7.69%) Supplier Management
2 1 (7.69%) Web Development
2 1 (7.69%) Service Management
2 1 (7.69%) ITSM
Programming Languages
1 2 (15.38%) SQL
Qualifications
1 1 (7.69%) JNCIA
1 1 (7.69%) Citrix Certification
1 1 (7.69%) Microsoft Certification
1 1 (7.69%) MCSE
1 1 (7.69%) CCSA
System Software
1 7 (53.85%) Active Directory
2 4 (30.77%) Microsoft App-V
3 1 (7.69%) XenApp
3 1 (7.69%) XenDesktop
Systems Management
1 3 (23.08%) SCCM
2 2 (15.38%) Norton AntiVirus
3 1 (7.69%) FortiGate
3 1 (7.69%) Symantec Endpoint Protection
Vendors
1 4 (30.77%) Microsoft
2 3 (23.08%) Symantec
3 2 (15.38%) LANDesk
4 1 (7.69%) Lumension
4 1 (7.69%) Fortinet
4 1 (7.69%) CheckPoint
4 1 (7.69%) Cisco
4 1 (7.69%) Citrix
4 1 (7.69%) Juniper
4 1 (7.69%) Nokia
4 1 (7.69%) AppSense