Scotland Technical Support Contracts

The table below looks at the demand for the Technical Support role in IT contracts within the Scotland region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Technical Support in their job title over the 3 months to 7 October 2008 with a comparison to the same period last year.

Technical Support
Location Aberdeen Berkshire Birmingham Blackpool Bournemouth Bradford Brighton Bristol Bromley Buckinghamshire Buxton Cambridge Cambridgeshire Canterbury Cheltenham Cheshire Chesterfield Chichester Cirencester City of London Dartford Derby Derbyshire Devon Docklands, London Dorset Durham East Midlands East of England East Sussex Edinburgh England Essex Feltham Glasgow Gloucestershire Godalming Hammersmith Hampshire Hertfordshire Hounslow Huntingdon Ipswich Kegworth Kent Lancashire Leatherhead Leeds Leicestershire Liverpool London M4 Corridor Manchester Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northallerton Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Portsmouth Preston Reading Rugby Runcorn Scotland Shropshire Solihull South East South West South Yorkshire Southampton Staffordshire Stockport Suffolk Surrey Sussex Swindon Teddington Telford Tiverton Tyne and Wear UK Wales Warwickshire West Midlands West Sussex West Yorkshire Weybridge Wilmslow Wiltshire Winchester Worcestershire Yorkshire	3 months to 7 Oct 2008	Same period last year
Rank	95	90
Rank change on same period last year	-5
Matching contract IT job ads	8	38
As % of all UK contract IT job ads sampled	0.011 %	0.038 %
As % of the category below	0.368 %	1.110 %
Daily rates quoted	4	4
Average minimum daily rate	£121	£350
Average daily rate	£122	£375
% change on same period last year	-67.36 %
Average maximum daily rate	£124	£400
UK excluding London average daily rate	£265	£248
% change on same period last year	+6.96 %
Hourly rates quoted	2	8
Average minimum hourly rate	£12.23	£11.13
Average hourly rate	£12.23	£11.38
% change on same period last year	+7.47 %
Average maximum hourly rate	£12.23	£11.63
UK excluding London average hourly rate	£15.63	£17.15
% change on same period last year	-8.89 %
Job Titles Scotland
Matching contract IT job ads	2176	3422
As % of all UK contract IT job ads sampled	3.092 %	3.456 %
Daily rates quoted	470	670
Average minimum daily rate	£293	£308
Average daily rate	£317	£324
% change on same period last year	-2.41 %
Average maximum daily rate	£340	£340
UK excluding London average daily rate	£353	£353
% change on same period last year	-0.10 %
Hourly rates quoted	168	237
Average minimum hourly rate	£21.80	£19.32
Average hourly rate	£23.02	£20.55
% change on same period last year	+12.06 %
Average maximum hourly rate	£24.25	£21.77
UK excluding London average hourly rate	£23.69	£25.18
% change on same period last year	-5.93 %
Technical Support UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Technical Support across the Scotland region as a proportion of the total demand within the Job Titles category.

Technical Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Scotland region.

Technical Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the Scotland region over the 3 months to 7 October 2008.

Technical Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Scotland region.

Technical Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Scotland region over the 3 months to 7 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Edinburgh	+6	3	£125	-70.58 %
Glasgow	+10	2	-	-
Aberdeen	-4	1	-	-
North Lanarkshire	-	1	-	-

Technical Support UK

Technical Support
Top 30 Related IT Skills

For the 6 months to 7 October 2008, IT contractor jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 8 (34.78 %) Windows 2 7 (30.43 %) Microsoft 2 7 (30.43 %) Finance 3 6 (26.09 %) HP 4 5 (21.74 %) Dell 4 5 (21.74 %) Banking 5 4 (17.39 %) Compaq 5 4 (17.39 %) Active Directory 5 4 (17.39 %) SLA 5 4 (17.39 %) VB 6 3 (13.04 %) Business Objects 6 3 (13.04 %) Windows 2000 6 3 (13.04 %) Cognos 6 3 (13.04 %) BusinessObjects 6 3 (13.04 %) Tivoli

7 2 (8.696 %) DNS 7 2 (8.696 %) Windows Server 2003 7 2 (8.696 %) MOM 7 2 (8.696 %) Government 7 2 (8.696 %) Health 7 2 (8.696 %) Financial Institution 7 2 (8.696 %) Citrix 7 2 (8.696 %) Microsoft Certification 7 2 (8.696 %) Windows XP 7 2 (8.696 %) ITIL 7 2 (8.696 %) MCP 8 1 (4.348 %) UNIX 8 1 (4.348 %) WebLogic 8 1 (4.348 %) C 8 1 (4.348 %) Java

Technical Support
Top Related IT Skills by Category

For the 6 months to 7 October 2008, IT contractor jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 1 (4.348 %) WebLogic	Applications 1 1 (4.348 %) MS Excel 1 1 (4.348 %) MS Visio
Business Applications 1 1 (4.348 %) Movex	Communications & Networking 1 2 (8.696 %) DNS 2 1 (4.348 %) SMS 2 1 (4.348 %) WAN 2 1 (4.348 %) TCP/IP 2 1 (4.348 %) VPN
Database & Business Intelligence 1 3 (13.04 %) BusinessObjects	General 1 7 (30.43 %) Finance 2 5 (21.74 %) Banking 3 2 (8.696 %) Government 3 2 (8.696 %) Health 3 2 (8.696 %) Financial Institution 4 1 (4.348 %) Telecoms 4 1 (4.348 %) Investment Banking
Miscellaneous 1 1 (4.348 %) NHS 1 1 (4.348 %) Blackberry 1 1 (4.348 %) AS400 1 1 (4.348 %) PKI 1 1 (4.348 %) Video Conferencing	Operating Systems 1 8 (34.78 %) Windows 2 3 (13.04 %) Windows 2000 3 2 (8.696 %) Windows XP 3 2 (8.696 %) Windows Server 2003 4 1 (4.348 %) UNIX
Processes & Methodologies 1 2 (8.696 %) ITIL 2 1 (4.348 %) ERP 2 1 (4.348 %) Service Management 2 1 (4.348 %) Quality Management 2 1 (4.348 %) Workflow 2 1 (4.348 %) Network Load Balancing 2 1 (4.348 %) SC Cleared 2 1 (4.348 %) Security Cleared	Programming Languages 1 4 (17.39 %) VB 2 1 (4.348 %) Shell Script 2 1 (4.348 %) C 2 1 (4.348 %) Java 2 1 (4.348 %) SQL 2 1 (4.348 %) VBScript
Qualifications 1 2 (8.696 %) Microsoft Certification 1 2 (8.696 %) MCP 2 1 (4.348 %) MCSE 2 1 (4.348 %) CNA 2 1 (4.348 %) Novell Certification 2 1 (4.348 %) A+ Certification 2 1 (4.348 %) Network+ Certification	Quality Assurance & Compliance 1 4 (17.39 %) SLA
System Software 1 4 (17.39 %) Active Directory 2 1 (4.348 %) Terminal Services 2 1 (4.348 %) VMware ESX 2 1 (4.348 %) Microsoft Virtual Server 2 1 (4.348 %) Citrix Presentation Server 2 1 (4.348 %) VMware Infrastructure	Systems Management 1 3 (13.04 %) Tivoli 2 2 (8.696 %) MOM 3 1 (4.348 %) Systems Management Server (SMS) 3 1 (4.348 %) Netcool 3 1 (4.348 %) Norton AntiVirus 3 1 (4.348 %) ServiceCenter 3 1 (4.348 %) SCOM 3 1 (4.348 %) Tivoli Storage Manager
Vendors 1 7 (30.43 %) Microsoft 2 6 (26.09 %) HP 3 5 (21.74 %) Dell 4 4 (17.39 %) Compaq 5 3 (13.04 %) Business Objects 5 3 (13.04 %) Cognos 6 2 (8.696 %) Citrix 7 1 (4.348 %) CommVault 7 1 (4.348 %) Novell 7 1 (4.348 %) Lawson 7 1 (4.348 %) Symantec 7 1 (4.348 %) Remedy 7 1 (4.348 %) VMware 7 1 (4.348 %) StreamServe 7 1 (4.348 %) Cisco 7 1 (4.348 %) IBM 7 1 (4.348 %) Intel