The table below looks at the statistics for the Technical Support role in IT contracts advertised for the Scotland region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 117 95 98
Rank change year-on-year
-22 +3
Contract jobs requiring a Technical Support 10 12 11
As % of all contract IT jobs located in Scotland 0.36% 0.49% 0.41%
As % of the Job Titles category 0.40% 0.52% 0.44%
Number of daily rates quoted 3 3 1
Average daily rate
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£170 £275 £200
Average daily rate % change year-on-year
-38.18% +37.50%
UK excluding London average daily rate £230 £250 £226
% change year-on-year
-8.00% +10.49%
Number of hourly rates quoted 1 1 5
Average hourly rate £20.50 £17.00 £12.00
Average hourly rate % change year-on-year
+20.58% +41.66%
UK excluding London average hourly rate £17.29 £16.25 £13.34
% change year-on-year
+6.36% +21.85%
Technical Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Scotland region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Scotland
Contract IT job ads with a match in the
Job Titles category
2529 2318 2507
As % of all contract IT jobs located in Scotland 92.30% 93.73% 93.02%
Number of daily rates quoted 1282 1124 1142
Average daily rate £375 £350 £338
Average daily rate % change year-on-year
+7.14% +3.70%
90% offered a daily rate of more than £225 £200 £225
10% offered a daily rate of more than £500 £475 £472
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 47 85 108
Average hourly rate £17.50 £16.00 £16.72
Average hourly rate % change year-on-year
+9.37% -4.30%
90% offered a hourly rate of more than £11.05 £9.00 £12.00
10% offered a hourly rate of more than £46.50 £32.50 £40.00
UK excluding London average hourly rate £16.61 £17.00 £18.00
% change year-on-year
-2.30% -5.55%

Technical Support
Jobs Demand Trend in Scotland

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the Scotland region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in Scotland

Technical Support
Daily Rate Trend in Scotland

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the Scotland region.

Technical Support Daily Rate Trend in Scotland

Technical Support
Daily Rate Histogram in Scotland

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the Scotland region over the 3 months to 27 August 2014.

Technical Support Daily Rate Histogram in Scotland

Technical Support
Hourly Rate Trend in Scotland

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the Scotland region.

Technical Support Hourly Rate Trend in Scotland

Technical Support
Contract Job Locations in Scotland

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the Scotland region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Edinburgh -4 7 £160 - 1
Glasgow -14 1 - -
Inverclyde - 1 - -
Scottish Borders - - - - 1
Aberdeen - - - - 1
Midlothian - - - -
Lothian - - - -
Technical Support
UK

Technical Support
Top 30 Related IT Skills in Scotland

For the 6 months to 27 August 2014, IT contractor jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 16 (76.19%) Windows
2 10 (47.62%) Active Directory
3 6 (28.57%) VMware
3 6 (28.57%) Microsoft
3 6 (28.57%) Windows 7
3 6 (28.57%) VMware Infrastructure
4 5 (23.81%) MS Office
5 4 (19.05%) Cisco
5 4 (19.05%) Firewall
5 4 (19.05%) Finance
5 4 (19.05%) VMware ESXi
5 4 (19.05%) Windows Server 2008
5 4 (19.05%) Data Management
5 4 (19.05%) VLAN
5 4 (19.05%) Fortinet
6 3 (14.29%) Banking
6 3 (14.29%) Symantec
6 3 (14.29%) VPN
6 3 (14.29%) Lotus
6 3 (14.29%) ITIL
6 3 (14.29%) IBM Notes
7 2 (9.52%) MCP
7 2 (9.52%) Apple
7 2 (9.52%) SAN
7 2 (9.52%) Microsoft Certification
7 2 (9.52%) Linux
7 2 (9.52%) Norton AntiVirus
7 2 (9.52%) Windows Server 2003
7 2 (9.52%) Stakeholder Management
7 2 (9.52%) Service Management

Technical Support
Top Related IT Skills in Scotland by Category

For the 6 months to 27 August 2014, IT contractor jobs across the Scotland region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (14.29%) IBM Notes
2 1 (4.76%) MS Exchange
Applications
1 5 (23.81%) MS Office
2 1 (4.76%) MS Excel
Communications & Networking
1 4 (19.05%) Firewall
1 4 (19.05%) VLAN
2 3 (14.29%) VPN
3 2 (9.52%) SAN
4 1 (4.76%) NAS
4 1 (4.76%) DNS
4 1 (4.76%) SSL
4 1 (4.76%) DHCP
4 1 (4.76%) SNMP
4 1 (4.76%) TCP/IP
General
1 4 (19.05%) Finance
2 3 (14.29%) Banking
3 1 (4.76%) German Language
Miscellaneous
1 2 (9.52%) iPhone
2 1 (4.76%) Enterprise Software
2 1 (4.76%) Firmware
2 1 (4.76%) Mainframe
2 1 (4.76%) Management Information System
2 1 (4.76%) Device Driver
2 1 (4.76%) IVR
2 1 (4.76%) IBM Mainframe
Operating Systems
1 16 (76.19%) Windows
2 6 (28.57%) Windows 7
3 4 (19.05%) Windows Server 2008
4 2 (9.52%) Linux
4 2 (9.52%) Windows Server 2003
4 2 (9.52%) Android
5 1 (4.76%) Windows XP
5 1 (4.76%) UNIX
5 1 (4.76%) Apple iOS
Processes & Methodologies
1 4 (19.05%) Data Management
2 3 (14.29%) ITIL
3 2 (9.52%) Service Management
3 2 (9.52%) Incident Management
3 2 (9.52%) Performance Management
3 2 (9.52%) Stakeholder Management
4 1 (4.76%) Data Analysis
4 1 (4.76%) Service Delivery
4 1 (4.76%) Change Management
4 1 (4.76%) UML
4 1 (4.76%) CRM
Programming Languages
1 1 (4.76%) Java
1 1 (4.76%) JavaScript
1 1 (4.76%) PHP
1 1 (4.76%) SQL
Qualifications
1 2 (9.52%) Microsoft Certification
1 2 (9.52%) MCP
2 1 (4.76%) MCSE
2 1 (4.76%) MCSA
2 1 (4.76%) MCTS
2 1 (4.76%) SC Cleared
2 1 (4.76%) Security Cleared
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 10 (47.62%) Active Directory
2 6 (28.57%) VMware Infrastructure
3 4 (19.05%) VMware ESXi
4 1 (4.76%) VMware ESX
4 1 (4.76%) Microsoft App-V
4 1 (4.76%) Hyper-V
4 1 (4.76%) XenApp
4 1 (4.76%) XenDesktop
4 1 (4.76%) vSphere
Systems Management
1 2 (9.52%) Norton AntiVirus
1 2 (9.52%) SCCM
2 1 (4.76%) SCOM
2 1 (4.76%) Symantec Endpoint Protection
2 1 (4.76%) NetBackup
2 1 (4.76%) MOM
2 1 (4.76%) OpenView Configuration Management
2 1 (4.76%) BMC PATROL
2 1 (4.76%) Control-M
Vendors
1 6 (28.57%) Microsoft
1 6 (28.57%) VMware
2 4 (19.05%) Fortinet
2 4 (19.05%) Cisco
3 3 (14.29%) Lotus
3 3 (14.29%) Symantec
4 2 (9.52%) LANDesk
4 2 (9.52%) Apple
5 1 (4.76%) IBM
5 1 (4.76%) Citrix
5 1 (4.76%) Genesys
5 1 (4.76%) BMC
5 1 (4.76%) Lumension
5 1 (4.76%) Unisys
5 1 (4.76%) AppSense