South East 3rd Line Support Contracts

This section looks at the demand for the 3rd Line Support role in IT contracts within the South East region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 21 August 2008 with a comparison to the same period last year.

Third Line Support
Location Abingdon Basingstoke Berkshire Bicester Birmingham Bradford Bristol Buckinghamshire Cambridge Cambridgeshire Cardiff Chelmsford Cheshire Chichester City of London Coventry Crewe Darlington Devon Docklands, London Durham East Anglia East Midlands East of England Edinburgh England Essex Exeter Gatwick Gloucester Gloucestershire Guildford Hackney Hammersmith Hampshire Hemel Hempstead Herefordshire High Wycombe Home Counties Ipswich Kent Leatherhead Leeds Leicester Leicestershire Lincoln Lincolnshire London Maidenhead Manchester Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Norfolk North East North West North Yorkshire Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxford Oxfordshire Reading Scotland Sheffield Slough South East South Wales South West South Yorkshire Southampton Staffordshire Suffolk Surrey Sussex Swansea Swindon Tyne and Wear UK Wales Walsall Warwick Warwickshire West Midlands West Sussex West Wales West Yorkshire Westminster Wiltshire Wolverhampton Yorkshire	3 months to 21 Aug 2008	Same period last year
Rank	149	199
Rank change on same period last year	+50
Matching contract IT job ads	109	103
As % of all UK contract IT job ads sampled	0.144 %	0.103 %
As % of the category below	0.922 %	0.632 %
Daily rates quoted	11	10
Average minimum daily rate	£247	£293
Average daily rate	£266	£307
% change on same period last year	-13.25 %
Average maximum daily rate	£285	£321
UK excluding London average daily rate	£249	£293
% change on same period last year	-14.98 %
Hourly rates quoted	25	41
Average minimum hourly rate	£25.12	£23.16
Average hourly rate	£27.31	£24.45
% change on same period last year	+11.70 %
Average maximum hourly rate	£29.50	£25.73
UK excluding London average hourly rate	£24.40	£24.93
% change on same period last year	-2.12 %
Job Titles South East
Matching contract IT job ads	11819	16303
As % of all UK contract IT job ads sampled	15.60 %	16.24 %
Daily rates quoted	3042	4108
Average minimum daily rate	£336	£338
Average daily rate	£356	£356
% change on same period last year	+0.06 %
Average maximum daily rate	£377	£374
UK excluding London average daily rate	£355	£354
% change on same period last year	+0.32 %
Hourly rates quoted	1424	2031
Average minimum hourly rate	£22.18	£25.81
Average hourly rate	£23.67	£27.20
% change on same period last year	-12.99 %
Average maximum hourly rate	£25.16	£28.60
UK excluding London average hourly rate	£23.60	£25.69
% change on same period last year	-8.13 %
3rd Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

3rd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 3rd Line Support across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the South East region.

3rd Line Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the South East region over the 3 months to 21 August 2008.

3rd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the South East region.

3rd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the South East region over the 3 months to 21 August 2008.

3rd Line Support
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the South East region over the 3 months to 21 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Berkshire	+42	47	£222	-26.65 %
Surrey	-3	15	£256	-
Hampshire	+27	13	£246	-19.09 %
Oxfordshire	+3	10	-	-
West Sussex	+10	9	£375	-
Buckinghamshire	+18	7	£356	+78.12 %
Middlesex	+12	4	£263	-
Kent	-4	2	-	-
Sussex	-	2	-	-
Home Counties	-	1	-	-

3rd Line Support England

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 21 August 2008, IT contractor jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 156 (69.96 %) Windows 2 123 (55.16 %) Active Directory 3 85 (38.12 %) Windows Server 2003 4 67 (30.04 %) Microsoft 5 56 (25.11 %) MS Exchange 6 53 (23.77 %) Citrix 7 39 (17.49 %) Windows XP 8 38 (17.04 %) Exchange Server 2003 9 35 (15.70 %) Microsoft Certification 10 33 (14.80 %) VMware 11 32 (14.35 %) MCSE 12 31 (13.90 %) DNS 13 26 (11.66 %) Windows 2000 14 25 (11.21 %) MS Excel 15 24 (10.76 %) VBScript

15 24 (10.76 %) SAN 16 23 (10.31 %) LAN 16 23 (10.31 %) TCP/IP 17 22 (9.865 %) Cisco 17 22 (9.865 %) SQL 17 22 (9.865 %) SQL Server 18 20 (8.969 %) ITIL 18 20 (8.969 %) HP 19 19 (8.520 %) WAN 20 18 (8.072 %) VERITAS 20 18 (8.072 %) Backup Exec 21 17 (7.623 %) MSI 22 16 (7.175 %) Firewall 22 16 (7.175 %) Altiris 22 16 (7.175 %) Windows 2000 Server

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 21 August 2008, IT contractor jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Development 1 8 (3.587 %) HTML 2 7 (3.139 %) .NET 2 7 (3.139 %) XML 2 7 (3.139 %) Application Packaging 3 6 (2.691 %) WMI 3 6 (2.691 %) ASP 3 6 (2.691 %) WSH 4 2 (0.897 %) .NET Framework 4 2 (0.897 %) ASP.NET	Application Platforms 1 56 (25.11 %) MS Exchange 2 38 (17.04 %) Exchange Server 2003 3 10 (4.484 %) Exchange Server 2000 4 9 (4.036 %) Lotus Notes 4 9 (4.036 %) Exchange Server 5.5 4 9 (4.036 %) Exchange Server 2007 5 7 (3.139 %) IIS 6 4 (1.794 %) SharePoint Server 2007 7 3 (1.345 %) SharePoint 7 3 (1.345 %) Lotus Domino 8 2 (0.897 %) Apache 9 1 (0.448 %) BizTalk Server 9 1 (0.448 %) GroupWise 9 1 (0.448 %) ColdFusion
Applications 1 25 (11.21 %) MS Excel 2 14 (6.278 %) MS Office	Business Applications 1 1 (0.448 %) Retail-J
Communications & Networking 1 31 (13.90 %) DNS 2 24 (10.76 %) SAN 3 23 (10.31 %) LAN 3 23 (10.31 %) TCP/IP 4 19 (8.520 %) WAN 5 16 (7.175 %) Firewall 6 15 (6.726 %) RNC 7 14 (6.278 %) VPN 8 12 (5.381 %) SMS 9 10 (4.484 %) DHCP 10 9 (4.036 %) 3G 11 7 (3.139 %) Wireless 12 5 (2.242 %) Internet 13 3 (1.345 %) NetScreen 13 3 (1.345 %) MPLS 13 3 (1.345 %) Cisco PIX 14 2 (0.897 %) VoIP 14 2 (0.897 %) Ethernet 14 2 (0.897 %) HTTP 14 2 (0.897 %) SNMP	Database & Business Intelligence 1 22 (9.865 %) SQL Server 2 5 (2.242 %) SQL Server 2000 2 5 (2.242 %) SQL Server 2005 3 2 (0.897 %) Microsoft Analysis Services 3 2 (0.897 %) MSDE 4 1 (0.448 %) BusinessObjects 4 1 (0.448 %) Oracle 8/8i 4 1 (0.448 %) MySQL
Development Applications 1 17 (7.623 %) MSI 2 9 (4.036 %) InstallShield	General 1 13 (5.830 %) Finance 2 8 (3.587 %) Telecoms 3 4 (1.794 %) Government 4 2 (0.897 %) Marketing 4 2 (0.897 %) Legal 5 1 (0.448 %) Pharmaceutical 5 1 (0.448 %) Manufacturing 5 1 (0.448 %) Health 5 1 (0.448 %) Education 5 1 (0.448 %) Retail 5 1 (0.448 %) Insurance 5 1 (0.448 %) FMCG
Miscellaneous 1 9 (4.036 %) Clustering 2 5 (2.242 %) Blackberry 3 3 (1.345 %) NHS 4 2 (0.897 %) HACMP 5 1 (0.448 %) EPoS 5 1 (0.448 %) PKI 5 1 (0.448 %) French Language 5 1 (0.448 %) Video Conferencing	Operating Systems 1 156 (69.96 %) Windows 2 85 (38.12 %) Windows Server 2003 3 39 (17.49 %) Windows XP 4 26 (11.66 %) Windows 2000 5 16 (7.175 %) Windows 2000 Server 6 12 (5.381 %) Linux 7 9 (4.036 %) Windows Vista 8 8 (3.587 %) Windows NT 9 4 (1.794 %) Red Hat Linux 9 4 (1.794 %) UNIX 10 2 (0.897 %) Solaris 10 2 (0.897 %) NetWare 11 1 (0.448 %) HPUX 11 1 (0.448 %) Windows Server 2008
Processes & Methodologies 1 20 (8.969 %) ITIL 2 11 (4.933 %) SC Cleared 2 11 (4.933 %) Security Cleared 3 8 (3.587 %) Disaster Recovery 4 3 (1.345 %) Service Delivery 4 3 (1.345 %) DV Cleared 5 2 (0.897 %) Network Load Balancing 5 2 (0.897 %) Time Management 5 2 (0.897 %) Migration 6 1 (0.448 %) Configuration Management 6 1 (0.448 %) PRINCE 6 1 (0.448 %) PRINCE2 6 1 (0.448 %) Security Management 6 1 (0.448 %) Software Testing 6 1 (0.448 %) Content Management 6 1 (0.448 %) Release Management 6 1 (0.448 %) User Acceptance Testing 6 1 (0.448 %) Web Development 6 1 (0.448 %) Incident Management	Programming Languages 1 24 (10.76 %) VBScript 2 22 (9.865 %) SQL 3 13 (5.830 %) VB 4 10 (4.484 %) VBA 5 3 (1.345 %) C# 6 2 (0.897 %) C 6 2 (0.897 %) Java 6 2 (0.897 %) Perl 7 1 (0.448 %) PL/SQL
Qualifications 1 35 (15.70 %) Microsoft Certification 2 32 (14.35 %) MCSE 3 10 (4.484 %) Cisco Certification 4 8 (3.587 %) Degree 5 7 (3.139 %) CCNA 6 6 (2.691 %) MCP 7 5 (2.242 %) MCSA 8 2 (0.897 %) HND 9 1 (0.448 %) RHCE 9 1 (0.448 %) Citrix Certification 9 1 (0.448 %) CCNP 9 1 (0.448 %) MOS 9 1 (0.448 %) MCTS 9 1 (0.448 %) MCITP 9 1 (0.448 %) RHCT	Quality Assurance & Compliance 1 2 (0.897 %) SLA 2 1 (0.448 %) Sarbanes-Oxley
System Software 1 123 (55.16 %) Active Directory 2 18 (8.072 %) Backup Exec 3 10 (4.484 %) NetBackup 4 8 (3.587 %) VMware ESX 5 5 (2.242 %) ISA Server 5 5 (2.242 %) VMware Infrastructure 6 4 (1.794 %) MetaFrame 7 3 (1.345 %) Terminal Services 8 2 (0.897 %) Microsoft Virtual Server 8 2 (0.897 %) Novell eDirectory 8 2 (0.897 %) Citrix Presentation Server 9 1 (0.448 %) NDS	Systems Management 1 8 (3.587 %) WSUS 2 7 (3.139 %) Systems Management Server (SMS) 2 7 (3.139 %) SCCM 3 2 (0.897 %) Legato 3 2 (0.897 %) Tivoli Storage Manager 4 1 (0.448 %) Tivoli 4 1 (0.448 %) ZENworks 4 1 (0.448 %) MOM 4 1 (0.448 %) Norton AntiVirus 4 1 (0.448 %) HP Data Protector 4 1 (0.448 %) SCOM
Vendors 1 67 (30.04 %) Microsoft 2 53 (23.77 %) Citrix 3 33 (14.80 %) VMware 4 22 (9.865 %) Cisco 5 20 (8.969 %) HP 6 18 (8.072 %) VERITAS 7 16 (7.175 %) Altiris 8 15 (6.726 %) Nokia 9 14 (6.278 %) Symantec 10 12 (5.381 %) NEC 10 12 (5.381 %) Lotus 11 7 (3.139 %) IBM 11 7 (3.139 %) Dell 12 6 (2.691 %) Novell 13 5 (2.242 %) Sun 14 4 (1.794 %) Intel 14 4 (1.794 %) Red Hat 15 3 (1.345 %) CheckPoint 15 3 (1.345 %) McAfee Security 15 3 (1.345 %) Compaq