The first table below looks at the demand for the 3rd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Third Line Support
Rank 186 175 170
Rank change year-on-year
-11 -5
Contract jobs requiring a 3rd Line Support 60 60 82
As % of all contract IT jobs located in the South East 0.61% 0.71% 0.77%
As % of the Job Titles category 0.66% 0.77% 0.84%
Number of daily rates quoted 31 25 40
Average daily rate £250 £270 £260
Average daily rate % change year-on-year
-7.40% +3.84%
90% offered a daily rate of more than £115 £210 £200
10% offered a daily rate of more than £325 £333 £350
UK excluding London average daily rate £241 £250 £255
% change year-on-year
-3.50% -1.96%
Number of hourly rates quoted 10 7 7
Average hourly rate £19.00 £19.00 £29.00
Average hourly rate % change year-on-year
- -34.48%
90% offered a hourly rate of more than £14.50 £17.00 £17.25
10% offered a hourly rate of more than £22.60 £34.50 £32.80
UK excluding London average hourly rate £21.00 £23.50 £20.03
% change year-on-year
-10.63% +17.32%
Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9082 7833 9779
As % of all contract IT jobs located in the South East 91.84% 92.21% 92.39%
Number of daily rates quoted 5002 3901 4422
Average daily rate £350 £350 £350
90% offered a daily rate of more than £215 £220 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 483 611 700
Average hourly rate £17.13 £18.50 £19.00
Average hourly rate % change year-on-year
-7.43% -2.63%
90% offered a hourly rate of more than £11.50 £11.50 £11.65
10% offered a hourly rate of more than £50.00 £39.70 £41.67
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
3rd Line Support
England

3rd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the South East

3rd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the South East region.

3rd Line Support Daily Rate Trend in the South East

3rd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the South East region over the 3 months to 16 April 2014.

3rd Line Support Daily Rate Histogram in the South East

3rd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the South East region.

3rd Line Support Hourly Rate Trend in the South East

3rd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the South East region over the 3 months to 16 April 2014.

3rd Line Support Hourly Rate Histogram in the South East

3rd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the South East region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Hampshire +8 16 £190 -27.61% 4
Berkshire -11 15 £271 +0.46% 6
Buckinghamshire -23 12 £238 +5.55% 1
Surrey -23 7 £325 +14.03% 8
Kent +8 3 £218 - 4
West Sussex +4 2 £335 -21.17% 2
Oxfordshire -1 1 - -
Middlesex - 1 - - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 16 April 2014, IT contractor jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 91 (74.59%) Windows
2 79 (64.75%) Active Directory
3 66 (54.10%) VMware
4 54 (44.26%) MS Exchange
5 48 (39.34%) Windows Server 2008
6 47 (38.52%) Microsoft
7 42 (34.43%) Windows Server 2003
8 39 (31.97%) Exchange Server 2010
9 28 (22.95%) SQL
10 26 (21.31%) ITIL
10 26 (21.31%) Cisco
10 26 (21.31%) DNS
10 26 (21.31%) Windows Server 2012
11 25 (20.49%) Firewall
12 23 (18.85%) MS Excel
12 23 (18.85%) Citrix
13 21 (17.21%) SQL Server
13 21 (17.21%) Hyper-V
13 21 (17.21%) VMware Infrastructure
14 20 (16.39%) Windows 7
15 19 (15.57%) TCP/IP
15 19 (15.57%) SAN
16 16 (13.11%) Security Cleared
17 15 (12.30%) SCCM
17 15 (12.30%) vSphere
17 15 (12.30%) DHCP
17 15 (12.30%) MS Office
18 14 (11.48%) Windows XP
18 14 (11.48%) LAN
18 14 (11.48%) Microsoft Certification

3rd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 16 April 2014, IT contractor jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 54 (44.26%) MS Exchange
2 39 (31.97%) Exchange Server 2010
3 13 (10.66%) Exchange Server 2007
4 9 (7.38%) Exchange Server 2003
5 7 (5.74%) IIS
5 7 (5.74%) IBM Notes
6 6 (4.92%) SharePoint
7 5 (4.10%) Blackberry Enterprise Server
8 4 (3.28%) Lotus Domino
8 4 (3.28%) Lync
9 3 (2.46%) Exchange Server 2013
10 2 (1.64%) Tomcat
10 2 (1.64%) SAS
10 2 (1.64%) Exchange Server 2000
11 1 (0.82%) SharePoint Server
11 1 (0.82%) GlassFish
11 1 (0.82%) JCAPS
11 1 (0.82%) SharePoint 2010
11 1 (0.82%) Apache
11 1 (0.82%) SharePoint 2013
Applications
1 23 (18.85%) MS Excel
2 15 (12.30%) MS Office
3 2 (1.64%) MS Visio
Cloud Services
1 2 (1.64%) Office 365
2 1 (0.82%) Cloud Computing
Communications & Networking
1 26 (21.31%) DNS
2 25 (20.49%) Firewall
3 19 (15.57%) TCP/IP
3 19 (15.57%) SAN
4 15 (12.30%) DHCP
5 14 (11.48%) LAN
6 11 (9.02%) WAN
7 7 (5.74%) Internet
8 5 (4.10%) VPN
8 5 (4.10%) VLAN
8 5 (4.10%) Cisco ASA
9 3 (2.46%) Network Security
9 3 (2.46%) iSCSI
9 3 (2.46%) Wireless
9 3 (2.46%) 802.11
9 3 (2.46%) MPLS
9 3 (2.46%) Ethernet
9 3 (2.46%) VoIP
10 2 (1.64%) SSL
10 2 (1.64%) BGP
Database & Business Intelligence
1 21 (17.21%) SQL Server
2 9 (7.38%) SQL Server 2005
3 6 (4.92%) SQL Server 2008
4 3 (2.46%) MySQL
5 2 (1.64%) RDBMS
5 2 (1.64%) Oracle Database
5 2 (1.64%) Relational Database
Development Applications
1 3 (2.46%) Team Foundation Server
2 1 (0.82%) Ant
2 1 (0.82%) Oracle Forms
2 1 (0.82%) Eclipse
2 1 (0.82%) CruiseControl
2 1 (0.82%) Subversion
2 1 (0.82%) Maven
General
1 8 (6.56%) Finance
2 7 (5.74%) Telecoms
3 2 (1.64%) Pharmaceutical
3 2 (1.64%) Back Office
4 1 (0.82%) Legal
Libraries, Frameworks & Software Standards
1 2 (1.64%) Web Services
2 1 (0.82%) XML
2 1 (0.82%) XSD
2 1 (0.82%) XSL
2 1 (0.82%) JMS
2 1 (0.82%) WSDL
2 1 (0.82%) JAXB
2 1 (0.82%) Middleware
2 1 (0.82%) LAMP
2 1 (0.82%) JNDI
2 1 (0.82%) JAX-WS
2 1 (0.82%) .NET
2 1 (0.82%) J2EE
2 1 (0.82%) EJB
2 1 (0.82%) JDBC
2 1 (0.82%) SOAP
Miscellaneous
1 7 (5.74%) Blackberry
2 4 (3.28%) Management Information System
2 4 (3.28%) Clustering
3 2 (1.64%) Informatics
3 2 (1.64%) iPhone
4 1 (0.82%) Enterprise Software
4 1 (0.82%) EPoS
Operating Systems
1 91 (74.59%) Windows
2 48 (39.34%) Windows Server 2008
3 42 (34.43%) Windows Server 2003
4 26 (21.31%) Windows Server 2012
5 20 (16.39%) Windows 7
6 14 (11.48%) Windows XP
7 11 (9.02%) Linux
8 9 (7.38%) UNIX
9 6 (4.92%) Windows 2000 Server
10 4 (3.28%) Windows 8
11 3 (2.46%) Windows Vista
11 3 (2.46%) Windows 2000
12 2 (1.64%) Solaris
13 1 (0.82%) Ubuntu
13 1 (0.82%) Android
13 1 (0.82%) Apple iOS
13 1 (0.82%) Red Hat Enterprise Linux
13 1 (0.82%) Mac OS
Processes & Methodologies
1 26 (21.31%) ITIL
2 11 (9.02%) Migration
3 6 (4.92%) Change Management
3 6 (4.92%) Disaster Recovery
4 5 (4.10%) Incident Management
4 5 (4.10%) Problem Management
4 5 (4.10%) Service Delivery
5 4 (3.28%) Data Protection
5 4 (3.28%) Root Cause Analysis
5 4 (3.28%) Software Deployment
6 3 (2.46%) Load Balancing
6 3 (2.46%) Business Continuity
6 3 (2.46%) Performance Tuning
7 2 (1.64%) Risk Assessment
7 2 (1.64%) Data Security
7 2 (1.64%) Network Design
7 2 (1.64%) Mobile Device Management
8 1 (0.82%) Capacity Management
8 1 (0.82%) Capacity Planning
8 1 (0.82%) ITIL V3
Programming Languages
1 28 (22.95%) SQL
2 12 (9.84%) PowerShell
3 2 (1.64%) Java
3 2 (1.64%) VBScript
4 1 (0.82%) VB
4 1 (0.82%) Python
4 1 (0.82%) Shell Script
4 1 (0.82%) PL/SQL
Qualifications
1 16 (13.11%) Security Cleared
2 14 (11.48%) SC Cleared
2 14 (11.48%) Microsoft Certification
3 9 (7.38%) MCSE
4 7 (5.74%) CCNA
4 7 (5.74%) Cisco Certification
5 5 (4.10%) MCSA
6 4 (3.28%) Degree
7 3 (2.46%) VMware Certified Professional (VCP)
8 2 (1.64%) MCTS
8 2 (1.64%) MCITP
8 2 (1.64%) ITIL Certification
8 2 (1.64%) MCP
8 2 (1.64%) CCA
8 2 (1.64%) Citrix Certification
8 2 (1.64%) DV Cleared
9 1 (0.82%) CCDA
9 1 (0.82%) CCDP
9 1 (0.82%) CCNP
9 1 (0.82%) CCIP
Quality Assurance & Compliance
1 2 (1.64%) SLA
1 2 (1.64%) Sarbanes-Oxley
1 2 (1.64%) PCI DSS
2 1 (0.82%) QA
System Software
1 79 (64.75%) Active Directory
2 21 (17.21%) VMware Infrastructure
2 21 (17.21%) Hyper-V
3 15 (12.30%) vSphere
4 4 (3.28%) VMware ESXi
4 4 (3.28%) XenApp
4 4 (3.28%) Terminal Services
4 4 (3.28%) ISA Server
5 3 (2.46%) XenServer
5 3 (2.46%) Forefront TMG
5 3 (2.46%) Microsoft App-V
6 2 (1.64%) UAG
6 2 (1.64%) KVM
6 2 (1.64%) VMware Server
6 2 (1.64%) VMware ESX
7 1 (0.82%) VMware Workstation
7 1 (0.82%) DFS Replication
7 1 (0.82%) NLBS
Systems Management
1 15 (12.30%) SCCM
2 10 (8.20%) SCOM
3 7 (5.74%) NetBackup
4 4 (3.28%) SCDPM
4 4 (3.28%) SCVMM
4 4 (3.28%) ARCserve
5 2 (1.64%) WSUS
6 1 (0.82%) Backup Exec
6 1 (0.82%) WMI
6 1 (0.82%) MAILsweeper
6 1 (0.82%) Tivoli
6 1 (0.82%) Tivoli Storage Manager
6 1 (0.82%) OpenView Configuration Management
6 1 (0.82%) McAfee ePO
6 1 (0.82%) Symantec Enterprise Vault
Vendors
1 66 (54.10%) VMware
2 47 (38.52%) Microsoft
3 26 (21.31%) Cisco
4 23 (18.85%) Citrix
5 7 (5.74%) Lotus
6 6 (4.92%) NetApp
7 4 (3.28%) Juniper
7 4 (3.28%) HP
7 4 (3.28%) Remedy
7 4 (3.28%) McAfee
7 4 (3.28%) CheckPoint
7 4 (3.28%) LANDesk
7 4 (3.28%) Veeam
8 3 (2.46%) F5
8 3 (2.46%) Dell
8 3 (2.46%) Intel
8 3 (2.46%) Oracle
8 3 (2.46%) Veritas
8 3 (2.46%) IronPort
9 2 (1.64%) ServiceNow
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