The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Third Line Support
Rank 198 194 180
Rank change year-on-year
-4 -14
Contract jobs requiring a 3rd Line Support 55 61 59
As % of all contract IT jobs located in the South East 0.64% 0.66% 0.70%
As % of the Job Titles category 0.68% 0.70% 0.76%
Number of daily rates quoted 38 37 29
Average daily rate £275 £275 £275
90% offered a daily rate of more than £200 £204 £233
10% offered a daily rate of more than £333 £375 £325
UK excluding London average daily rate £261 £275 £253
% change year-on-year
-5.00% +8.91%
Number of hourly rates quoted 5 7 7
Average hourly rate £63.00 £32.50 £28.00
Average hourly rate % change year-on-year
+93.84% +16.07%
UK excluding London average hourly rate £22.50 £25.00 £23.20
% change year-on-year
-10.00% +7.75%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8034 8717 7813
As % of all contract IT jobs located in the South East 93.91% 93.76% 93.33%
Number of daily rates quoted 4854 4667 4070
Average daily rate £385 £375 £370
Average daily rate % change year-on-year
+2.66% +1.35%
90% offered a daily rate of more than £239 £225 £220
10% offered a daily rate of more than £525 £518 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 411 421 454
Average hourly rate £17.50 £17.00 £16.50
Average hourly rate % change year-on-year
+2.94% +3.03%
90% offered a hourly rate of more than £11.50 £11.00 £11.50
10% offered a hourly rate of more than £55.28 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

3rd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the South East

3rd Line Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the South East region.

3rd Line Support Daily Rate Trend in the South East

3rd Line Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the South East region over the 3 months to 5 February 2016.

3rd Line Support Daily Rate Histogram in the South East

3rd Line Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the South East region.

3rd Line Support Hourly Rate Trend in the South East

3rd Line Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the South East region over the 3 months to 5 February 2016.

3rd Line Support Hourly Rate Histogram in the South East

3rd Line Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the South East region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +5 18 £275 -5.17% 3
Berkshire +2 14 £253 +23.77% 7
Surrey +1 12 £325 -13.33% 6
Oxfordshire +1 5 £250 -21.87% 4
Buckinghamshire +7 4 £248 -10.00% 2
West Sussex +6 2 - - 4
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 5 February 2016, IT contractor jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 83 (71.55%) Windows
2 63 (54.31%) Active Directory
3 62 (53.45%) Windows Server
4 56 (48.28%) VMware
5 49 (42.24%) Microsoft
6 42 (36.21%) Windows Server 2008
7 30 (25.86%) VMware Infrastructure
7 30 (25.86%) Windows 7
7 30 (25.86%) Windows Server 2012
8 26 (22.41%) MS Exchange
9 23 (19.83%) Citrix
9 23 (19.83%) SCCM
10 20 (17.24%) Cisco
11 18 (15.52%) Windows Server 2003
11 18 (15.52%) SCOM
11 18 (15.52%) Hyper-V
12 17 (14.66%) PowerShell
12 17 (14.66%) Firewall
13 15 (12.93%) ITIL
14 14 (12.07%) SAN
14 14 (12.07%) Security Cleared
15 13 (11.21%) vSphere
15 13 (11.21%) Exchange Server 2010
15 13 (11.21%) WAN
16 12 (10.34%) LAN
16 12 (10.34%) SQL
17 11 (9.48%) Analytical Skills
17 11 (9.48%) XenApp
17 11 (9.48%) SQL Server
17 11 (9.48%) VoIP

3rd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 5 February 2016, IT contractor jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (22.41%) MS Exchange
2 13 (11.21%) Exchange Server 2010
3 8 (6.90%) IIS
3 8 (6.90%) SharePoint
4 7 (6.03%) Lync
5 6 (5.17%) Exchange Server 2013
6 4 (3.45%) Blackberry Enterprise Server
7 3 (2.59%) IBM Notes
8 2 (1.72%) SharePoint 2013
9 1 (0.86%) Exchange Server 2003
9 1 (0.86%) Exchange Server 2007
9 1 (0.86%) IBM Domino
9 1 (0.86%) SharePoint 2010
9 1 (0.86%) SharePoint Server
Applications
1 11 (9.48%) MS Excel
2 6 (5.17%) MS Office
3 1 (0.86%) MS PowerPoint
Business Applications
1 3 (2.59%) Remedy ITSM
2 2 (1.72%) Maximo
3 1 (0.86%) Sage 200
3 1 (0.86%) SAP HCM
3 1 (0.86%) SAP Oil and Gas
Cloud Services
1 7 (6.03%) Office 365
2 5 (4.31%) Microsoft Azure
3 1 (0.86%) Mimecast
Communications & Networking
1 17 (14.66%) Firewall
2 14 (12.07%) SAN
3 13 (11.21%) WAN
4 12 (10.34%) LAN
5 11 (9.48%) VoIP
6 10 (8.62%) DNS
7 7 (6.03%) VPN
8 6 (5.17%) Cisco ASA
8 6 (5.17%) NAS
8 6 (5.17%) TCP/IP
9 5 (4.31%) Network Security
9 5 (4.31%) Wi-Fi
10 3 (2.59%) DHCP
10 3 (2.59%) Fibre Channel
10 3 (2.59%) Remote Desktop
11 2 (1.72%) MPLS
11 2 (1.72%) NetScaler
11 2 (1.72%) Skype
11 2 (1.72%) WebEx
11 2 (1.72%) Wireless
Database & Business Intelligence
1 11 (9.48%) SQL Server
2 5 (4.31%) BusinessObjects
3 3 (2.59%) SQL Server 2008
4 2 (1.72%) DB2
4 2 (1.72%) SQL Server 2005
5 1 (0.86%) EDRMS
Development Applications
1 1 (0.86%) InstallShield
1 1 (0.86%) LSMW
General
1 8 (6.90%) Finance
2 4 (3.45%) Legal
3 3 (2.59%) Banking
3 3 (2.59%) Law
3 3 (2.59%) Local Government
3 3 (2.59%) Manufacturing
4 2 (1.72%) Back Office
4 2 (1.72%) Pharmaceutical
4 2 (1.72%) Retail
4 2 (1.72%) Telecoms
5 1 (0.86%) Billing
5 1 (0.86%) Electronics
5 1 (0.86%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.59%) .NET
2 1 (0.86%) XML
Miscellaneous
1 11 (9.48%) Analytical Skills
2 10 (8.62%) Data Centre
3 6 (5.17%) Driving Licence
4 3 (2.59%) Blackberry
4 3 (2.59%) EMC VMAX
4 3 (2.59%) EMC VNX
4 3 (2.59%) Enterprise Storage
4 3 (2.59%) Replication
4 3 (2.59%) VCE vBlock
5 2 (1.72%) Clustering
6 1 (0.86%) AS400
6 1 (0.86%) Computer Science
6 1 (0.86%) Data Conversion
6 1 (0.86%) Fat Client
6 1 (0.86%) Mainframe
6 1 (0.86%) NHS
6 1 (0.86%) Smartcard
6 1 (0.86%) Thin Client
6 1 (0.86%) User Experience
6 1 (0.86%) Video Conferencing
Operating Systems
1 83 (71.55%) Windows
2 62 (53.45%) Windows Server
3 42 (36.21%) Windows Server 2008
4 30 (25.86%) Windows 7
4 30 (25.86%) Windows Server 2012
5 18 (15.52%) Windows Server 2003
6 10 (8.62%) Linux
7 8 (6.90%) Windows XP
8 6 (5.17%) Windows 8
9 4 (3.45%) Windows Vista
10 3 (2.59%) Unix
10 3 (2.59%) Windows 10
11 2 (1.72%) AIX
12 1 (0.86%) Red Hat Enterprise Linux
12 1 (0.86%) Solaris
12 1 (0.86%) Windows 2000
12 1 (0.86%) zOS
Processes & Methodologies
1 15 (12.93%) ITIL
2 6 (5.17%) Migration
3 5 (4.31%) Capacity Management
3 5 (4.31%) Disaster Recovery
3 5 (4.31%) Problem Management
4 4 (3.45%) B2B
4 4 (3.45%) Configuration Management
4 4 (3.45%) Infrastructure Management
5 3 (2.59%) Asset Management
5 3 (2.59%) Change Control
5 3 (2.59%) Converged Infrastructure
5 3 (2.59%) Data Protection
5 3 (2.59%) Incident Management
5 3 (2.59%) ITIL V3
5 3 (2.59%) Performance Monitoring
5 3 (2.59%) Server Building
5 3 (2.59%) Workflow
6 2 (1.72%) Root Cause Analysis
6 2 (1.72%) Software Distribution
6 2 (1.72%) Ticket Management
Programming Languages
1 17 (14.66%) PowerShell
2 12 (10.34%) SQL
3 1 (0.86%) COBOL
3 1 (0.86%) VB
Qualifications
1 14 (12.07%) Security Cleared
2 10 (8.62%) SC Cleared
3 9 (7.76%) Cisco Certification
3 9 (7.76%) Microsoft Certification
4 8 (6.90%) CCNA
5 6 (5.17%) DV Cleared
6 5 (4.31%) CCNP
7 4 (3.45%) MCSE
8 3 (2.59%) MCITP
8 3 (2.59%) MCSA
9 2 (1.72%) Degree
9 2 (1.72%) MCP
10 1 (0.86%) DBS Check
10 1 (0.86%) HNC
10 1 (0.86%) HND
10 1 (0.86%) SAP Certification
10 1 (0.86%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (6.90%) SLA
2 3 (2.59%) PCI DSS
3 1 (0.86%) Data Quality
System Software
1 63 (54.31%) Active Directory
2 30 (25.86%) VMware Infrastructure
3 18 (15.52%) Hyper-V
4 13 (11.21%) vSphere
5 11 (9.48%) XenApp
6 8 (6.90%) VMware ESXi
7 4 (3.45%) XenDesktop
7 4 (3.45%) XenServer
8 1 (0.86%) Shibboleth
8 1 (0.86%) Veritas Volume Manager
8 1 (0.86%) VMware Server
Systems Management
1 23 (19.83%) SCCM
2 18 (15.52%) SCOM
3 8 (6.90%) SCVMM
3 8 (6.90%) WSUS
4 4 (3.45%) EMC NetWorker
4 4 (3.45%) Tivoli Storage Manager
5 3 (2.59%) McAfee ePO
5 3 (2.59%) Microsoft Data Protection Manager
5 3 (2.59%) NetBackup
5 3 (2.59%) SCDPM
6 2 (1.72%) OpenView Configuration Management
6 2 (1.72%) SCOrch
6 2 (1.72%) Tivoli
7 1 (0.86%) AirWatch
7 1 (0.86%) Backup Exec
7 1 (0.86%) DatAdvantage
7 1 (0.86%) Foglight
7 1 (0.86%) SolarWinds Orion
7 1 (0.86%) yum
Vendors
1 56 (48.28%) VMware
2 49 (42.24%) Microsoft
3 23 (19.83%) Citrix
4 20 (17.24%) Cisco
5 10 (8.62%) HP
6 9 (7.76%) EMC
7 6 (5.17%) iManage
8 5 (4.31%) IBM
8 5 (4.31%) McAfee
8 5 (4.31%) Remedy
8 5 (4.31%) SolarWinds
9 4 (3.45%) CommVault
9 4 (3.45%) RightFax
10 3 (2.59%) Avaya
10 3 (2.59%) BT
10 3 (2.59%) ServiceNow
10 3 (2.59%) Spiceworks
10 3 (2.59%) Splunk
10 3 (2.59%) StorageTek
10 3 (2.59%) Sun
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