The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 1 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Apr 2015
Same period 2014 Same period 2013
Third Line Support
Rank 261 241 267
Rank change year-on-year
-20 +26
Permanent jobs requiring a 3rd Line Support 197 203 180
As % of all permanent IT jobs located in the South East 0.92% 0.88% 0.81%
As % of the Job Titles category 0.97% 0.93% 0.85%
Number of salaries quoted 167 183 162
Average salary £40,000 £37,000 £35,000
Average salary % change year-on-year
+8.10% +5.71%
90% offered a salary of more than £29,000 £27,500 £29,675
10% offered a salary of more than £50,000 £45,500 £50,000
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20342 21801 21273
As % of all permanent IT jobs located in the South East 95.07% 94.74% 95.15%
Number of salaries quoted 16462 17296 17743
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the South East

3rd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the South East region.

3rd Line Support Salary Trend in the South East

3rd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the South East region over the 3 months to 1 April 2015.

3rd Line Support Salary Histogram in the South East

3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the South East region over the 3 months to 1 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +28 67 £43,000 +15.43% 4
Surrey +10 58 £40,000 +6.66% 2
Hampshire -15 31 £45,000 +40.62% 5
Buckinghamshire +8 20 £45,000 +13.92%
Oxfordshire +5 9 £32,500 -12.16% 3
West Sussex -8 9 £35,000 +7.69% 2
Kent +6 2 £29,250 -35.00%
Sussex - 1 £26,000 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 1 April 2015, IT jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 279 (68.89%) Windows
2 194 (47.90%) Microsoft
2 194 (47.90%) VMware
3 180 (44.44%) Active Directory
4 127 (31.36%) MS Exchange
5 113 (27.90%) VMware Infrastructure
6 111 (27.41%) Firewall
6 111 (27.41%) Windows Server 2008
7 103 (25.43%) SAN
8 102 (25.19%) SQL
8 102 (25.19%) Citrix
9 95 (23.46%) Cisco
10 94 (23.21%) MS Excel
11 87 (21.48%) Windows Server 2003
12 85 (20.99%) ITIL
13 71 (17.53%) SQL Server
14 69 (17.04%) Hyper-V
15 68 (16.79%) Microsoft Certification
16 67 (16.54%) DNS
16 67 (16.54%) Windows Server 2012
17 65 (16.05%) WAN
18 64 (15.80%) LAN
19 63 (15.56%) vSphere
19 63 (15.56%) Exchange Server 2010
20 60 (14.81%) TCP/IP
21 57 (14.07%) IIS
22 56 (13.83%) Cisco Certification
23 55 (13.58%) MCSE
24 54 (13.33%) Linux
25 52 (12.84%) Security Cleared

3rd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 1 April 2015, IT jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 127 (31.36%) MS Exchange
2 63 (15.56%) Exchange Server 2010
3 57 (14.07%) IIS
4 38 (9.38%) Exchange Server 2013
5 37 (9.14%) SharePoint
6 36 (8.89%) Exchange Server 2007
7 30 (7.41%) Exchange Server 2003
8 29 (7.16%) Lync
9 11 (2.72%) CMS
9 11 (2.72%) Apache
10 10 (2.47%) Tomcat
11 8 (1.98%) Lotus Domino
12 7 (1.73%) IBM Notes
12 7 (1.73%) Blackberry Enterprise Server
12 7 (1.73%) SharePoint 2010
13 6 (1.48%) Live Communications Server
14 4 (0.99%) Office Communications Server
15 3 (0.74%) Moodle
15 3 (0.74%) JBoss
15 3 (0.74%) Quickr
Applications
1 94 (23.21%) MS Excel
2 44 (10.86%) MS Office
3 7 (1.73%) MS Visio
4 1 (0.25%) MS PowerPoint
Business Applications
1 5 (1.23%) Retail-J
2 4 (0.99%) Oracle Cash Management
2 4 (0.99%) Dynamics NAV
2 4 (0.99%) Dynamics CRM
3 1 (0.25%) Dynamics GP
Cloud Services
1 39 (9.63%) Office 365
2 8 (1.98%) SaaS
3 5 (1.23%) Microsoft Azure
4 4 (0.99%) PaaS
5 2 (0.49%) IaaS
Communications & Networking
1 111 (27.41%) Firewall
2 103 (25.43%) SAN
3 67 (16.54%) DNS
4 65 (16.05%) WAN
5 64 (15.80%) LAN
6 60 (14.81%) TCP/IP
7 46 (11.36%) DHCP
8 44 (10.86%) NAS
9 37 (9.14%) VPN
10 28 (6.91%) SSL
11 27 (6.67%) Cisco ASA
12 17 (4.20%) Network Security
12 17 (4.20%) VoIP
13 15 (3.70%) VLAN
13 15 (3.70%) iSCSI
13 15 (3.70%) IPsec
14 13 (3.21%) Fibre Channel
15 10 (2.47%) NetScaler
15 10 (2.47%) Wi-Fi
15 10 (2.47%) OSPF
Database & Business Intelligence
1 71 (17.53%) SQL Server
2 14 (3.46%) SQL Server 2008
3 13 (3.21%) Oracle Reports
4 12 (2.96%) SQL Server 2000
4 12 (2.96%) SQL Server 2005
5 11 (2.72%) Crystal Reports
6 8 (1.98%) MS Access
7 7 (1.73%) EDRMS
7 7 (1.73%) IDOL
8 3 (0.74%) MySQL
Development Applications
1 1 (0.25%) Subversion
General
1 27 (6.67%) Telecoms
1 27 (6.67%) Finance
2 13 (3.21%) Law
3 12 (2.96%) Retail
4 2 (0.49%) Legal
4 2 (0.49%) Manufacturing
4 2 (0.49%) Financial Institution
5 1 (0.25%) Back Office
5 1 (0.25%) Automotive
5 1 (0.25%) Advertising
5 1 (0.25%) Publishing
5 1 (0.25%) Games
5 1 (0.25%) Marketing
5 1 (0.25%) French Language
5 1 (0.25%) German Language
5 1 (0.25%) Spanish Language
Libraries, Frameworks & Software Standards
1 16 (3.95%) .NET
2 15 (3.70%) HTML
2 15 (3.70%) CSS
3 14 (3.46%) ASP.NET
4 11 (2.72%) Ajax
5 4 (0.99%) WSE
6 3 (0.74%) .NET Framework
7 2 (0.49%) Regular Expression
7 2 (0.49%) JTAPI
7 2 (0.49%) Web Services
7 2 (0.49%) XML
8 1 (0.25%) WAP
8 1 (0.25%) Middleware
8 1 (0.25%) VXML
8 1 (0.25%) COM
Miscellaneous
1 31 (7.65%) Analytical Skills
2 18 (4.44%) Blackberry
3 16 (3.95%) Replication
3 16 (3.95%) Clustering
4 15 (3.70%) Statistics
4 15 (3.70%) Enterprise Storage
5 14 (3.46%) Fat Client
5 14 (3.46%) Thin Client
6 12 (2.96%) IVR
7 7 (1.73%) CLARiiON
8 4 (0.99%) Management Information System
8 4 (0.99%) EPoS
8 4 (0.99%) PKI
9 3 (0.74%) VLE
9 3 (0.74%) CMDB
10 2 (0.49%) Client/Server
10 2 (0.49%) User Experience
11 1 (0.25%) Enterprise Software
11 1 (0.25%) Video Conferencing
11 1 (0.25%) FMCG
Operating Systems
1 279 (68.89%) Windows
2 111 (27.41%) Windows Server 2008
3 87 (21.48%) Windows Server 2003
4 67 (16.54%) Windows Server 2012
5 54 (13.33%) Linux
6 38 (9.38%) Windows 7
7 36 (8.89%) Windows XP
8 19 (4.69%) Red Hat Enterprise Linux
9 15 (3.70%) CentOS
10 11 (2.72%) Windows 8
11 8 (1.98%) UNIX
12 5 (1.23%) Windows 2000
13 4 (0.99%) Windows Vista
13 4 (0.99%) Apple iOS
14 2 (0.49%) Windows Phone
14 2 (0.49%) Mac OS
14 2 (0.49%) AIX
14 2 (0.49%) HPUX
14 2 (0.49%) Solaris
15 1 (0.25%) Android
Processes & Methodologies
1 85 (20.99%) ITIL
2 23 (5.68%) Root Cause Analysis
2 23 (5.68%) Mentoring
3 21 (5.19%) Incident Management
4 20 (4.94%) Disaster Recovery
5 17 (4.20%) Configuration Management
6 14 (3.46%) Kalman Filter
6 14 (3.46%) Capacity Management
7 13 (3.21%) Performance Monitoring
7 13 (3.21%) Load Balancing
7 13 (3.21%) Problem Management
8 12 (2.96%) Technical Architecture
8 12 (2.96%) Business Intelligence
8 12 (2.96%) Change Management
9 11 (2.72%) Fault Management
9 11 (2.72%) Time Management
10 10 (2.47%) Coaching
11 9 (2.22%) Project Management
12 8 (1.98%) E-Commerce
13 6 (1.48%) Data Security
Programming Languages
1 102 (25.19%) SQL
2 32 (7.90%) PowerShell
3 23 (5.68%) Java
4 12 (2.96%) VBScript
5 11 (2.72%) T-SQL
6 10 (2.47%) VB
7 6 (1.48%) Shell Script
8 4 (0.99%) JavaScript
9 3 (0.74%) C
9 3 (0.74%) C++
9 3 (0.74%) VB.NET
10 2 (0.49%) Python
10 2 (0.49%) Perl
10 2 (0.49%) AWK
10 2 (0.49%) Korn
10 2 (0.49%) sed
Qualifications
1 68 (16.79%) Microsoft Certification
2 56 (13.83%) Cisco Certification
3 55 (13.58%) MCSE
4 52 (12.84%) Security Cleared
5 42 (10.37%) SC Cleared
6 36 (8.89%) CCNA
7 33 (8.15%) VMware Certified Professional (VCP)
8 31 (7.65%) MCSA
9 29 (7.16%) Degree
10 27 (6.67%) MCITP
11 25 (6.17%) DV Cleared
12 23 (5.68%) CCNP
13 19 (4.69%) Citrix Certification
14 18 (4.44%) MCP
15 14 (3.46%) CCA
16 10 (2.47%) CCIE
17 7 (1.73%) HNC
17 7 (1.73%) HND
17 7 (1.73%) CCSE
17 7 (1.73%) JNCIA
Quality Assurance & Compliance
1 19 (4.69%) SLA
2 6 (1.48%) Sarbanes-Oxley
2 6 (1.48%) ISO/IEC 27001
2 6 (1.48%) PCI DSS
3 2 (0.49%) ISO 9000
System Software
1 180 (44.44%) Active Directory
2 113 (27.90%) VMware Infrastructure
3 69 (17.04%) Hyper-V
4 63 (15.56%) vSphere
5 50 (12.35%) XenApp
6 30 (7.41%) XenDesktop
7 26 (6.42%) vCloud
8 23 (5.68%) VMware ESX
9 21 (5.19%) VMware ESXi
10 14 (3.46%) Terminal Services
11 13 (3.21%) ISA Server
12 9 (2.22%) Microsoft App-V
13 8 (1.98%) XenServer
14 6 (1.48%) Forefront TMG
15 2 (0.49%) Microsoft Virtual Server
15 2 (0.49%) Firmware
16 1 (0.25%) Terminal Server
16 1 (0.25%) MetaFrame
16 1 (0.25%) VMware Server
Systems Management
1 43 (10.62%) SCCM
2 16 (3.95%) NetBackup
3 15 (3.70%) SCOM
4 13 (3.21%) EMC NetWorker
5 10 (2.47%) Systems Management Server (SMS)
6 8 (1.98%) OpenView Configuration Management
6 8 (1.98%) Veritas Storage Foundation
6 8 (1.98%) EdgeSight
7 7 (1.73%) ARCserve
7 7 (1.73%) Netcool
8 6 (1.48%) Unicenter
8 6 (1.48%) Backup Exec
9 5 (1.23%) Symantec Enterprise Vault
10 3 (0.74%) Cisco CUCM
10 3 (0.74%) WSUS
10 3 (0.74%) Nagios
11 1 (0.25%) Netcool/OMNIbus
11 1 (0.25%) Legato
11 1 (0.25%) Tivoli
11 1 (0.25%) Tivoli Monitoring
Vendors
1 194 (47.90%) Microsoft
1 194 (47.90%) VMware
2 102 (25.19%) Citrix
3 95 (23.46%) Cisco
4 46 (11.36%) Oracle
5 40 (9.88%) HP
6 32 (7.90%) EMC
7 30 (7.41%) F5
8 22 (5.43%) CheckPoint
9 21 (5.19%) Juniper
10 19 (4.69%) Veritas
11 14 (3.46%) Brocade
12 13 (3.21%) Meridio
12 13 (3.21%) AppSense
12 13 (3.21%) StorageTek
12 13 (3.21%) Sun
13 12 (2.96%) NetApp
13 12 (2.96%) Genesys
13 12 (2.96%) McAfee
14 11 (2.72%) Apple
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