The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Third Line Support
Rank 282 242 260
Rank change year-on-year
-40 +18
Permanent jobs requiring a 3rd Line Support 169 232 195
As % of all permanent IT jobs located in the South East 0.81% 1.02% 0.88%
As % of the Job Titles category 0.86% 1.08% 0.93%
Number of salaries quoted 146 193 169
Average salary £38,500 £35,000 £33,500
Average salary % change year-on-year
+10.00% +4.47%
90% offered a salary of more than £32,500 £28,500 £29,000
10% offered a salary of more than £50,000 £47,500 £43,500
UK excluding London average salary £35,000 £34,000 £32,500
% change year-on-year
+2.94% +4.61%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19721 21579 21053
As % of all permanent IT jobs located in the South East 94.93% 95.04% 95.06%
Number of salaries quoted 16234 17295 17372
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

3rd Line Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the South East

3rd Line Support
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the South East region.

3rd Line Support Salary Trend in the South East

3rd Line Support
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the South East region over the 3 months to 29 July 2015.

3rd Line Support Salary Histogram in the South East

3rd Line Support
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the South East region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -8 61 £40,000 +19.40% 4
Berkshire -12 35 £36,000 -1.36%
Hampshire -9 26 £45,000 +28.57%
Kent +1 14 £38,500 +2.66% 2
Buckinghamshire -11 14 £32,500 -
East Sussex +23 6 £50,000 +53.84%
Oxfordshire +15 6 £48,750 +68.10% 2
Middlesex +12 6 £36,250 -19.44%
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the South East

For the 6 months to 29 July 2015, IT jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 251 (66.76%) Windows
2 191 (50.80%) VMware
3 179 (47.61%) Active Directory
4 174 (46.28%) Microsoft
5 147 (39.10%) MS Exchange
6 122 (32.45%) VMware Infrastructure
7 104 (27.66%) Cisco
8 101 (26.86%) Citrix
9 100 (26.60%) Windows Server 2008
10 95 (25.27%) Firewall
11 91 (24.20%) Hyper-V
12 83 (22.07%) Exchange Server 2010
13 82 (21.81%) Windows Server 2012
14 80 (21.28%) SAN
15 72 (19.15%) MS Excel
16 69 (18.35%) ITIL
16 69 (18.35%) SQL Server
17 64 (17.02%) SQL
17 64 (17.02%) Cisco Certification
18 61 (16.22%) Microsoft Certification
19 60 (15.96%) Data Centre
20 56 (14.89%) Windows Server 2003
21 54 (14.36%) DNS
22 52 (13.83%) CCNA
22 52 (13.83%) WAN
23 50 (13.30%) LAN
24 48 (12.77%) XenApp
25 46 (12.23%) MS Office
26 45 (11.97%) MCSE
26 45 (11.97%) HP

3rd Line Support
Top Related IT Skills in the South East by Category

For the 6 months to 29 July 2015, IT jobs across the South East region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 147 (39.10%) MS Exchange
2 83 (22.07%) Exchange Server 2010
3 32 (8.51%) SharePoint
4 31 (8.24%) Blackberry Enterprise Server
5 30 (7.98%) Exchange Server 2013
6 20 (5.32%) IIS
7 18 (4.79%) Exchange Server 2007
8 13 (3.46%) Lotus Domino
9 12 (3.19%) Exchange Server 2000
10 11 (2.93%) Lync
11 9 (2.39%) Exchange Server 2003
11 9 (2.39%) IBM Notes
12 7 (1.86%) Apache
13 5 (1.33%) SharePoint 2010
14 4 (1.06%) SAS
15 3 (0.80%) Tomcat
15 3 (0.80%) JBoss
15 3 (0.80%) Quickr
16 2 (0.53%) Office Communications Server
16 2 (0.53%) SharePoint 2013
Applications
1 72 (19.15%) MS Excel
2 46 (12.23%) MS Office
3 10 (2.66%) MS PowerPoint
Cloud Services
1 32 (8.51%) Office 365
2 3 (0.80%) Microsoft Azure
3 2 (0.53%) IaaS
3 2 (0.53%) Mimecast
3 2 (0.53%) PaaS
4 1 (0.27%) SaaS
Communications & Networking
1 95 (25.27%) Firewall
2 80 (21.28%) SAN
3 54 (14.36%) DNS
4 52 (13.83%) WAN
5 50 (13.30%) LAN
6 37 (9.84%) VPN
7 35 (9.31%) DHCP
8 30 (7.98%) NAS
9 27 (7.18%) TCP/IP
10 26 (6.91%) VLAN
11 24 (6.38%) Fibre Channel
12 16 (4.26%) iSCSI
12 16 (4.26%) VoIP
13 12 (3.19%) NetScaler
14 11 (2.93%) Cisco ASA
15 8 (2.13%) Network Security
15 8 (2.13%) MPLS
16 7 (1.86%) SSL
16 7 (1.86%) IPsec
16 7 (1.86%) Internet
Database & Business Intelligence
1 69 (18.35%) SQL Server
2 18 (4.79%) SQL Server 2008
3 12 (3.19%) SQL Server 2012
4 7 (1.86%) SQL Server 2005
5 3 (0.80%) SQL Server 2000
6 2 (0.53%) EDRMS
6 2 (0.53%) MySQL
7 1 (0.27%) SQL Server Reporting Services
7 1 (0.27%) MS Access
7 1 (0.27%) SQL Server Integration Services
Development Applications
1 2 (0.53%) Team Foundation Server
2 1 (0.27%) AdminStudio
General
1 21 (5.59%) Finance
2 17 (4.52%) Telecoms
3 16 (4.26%) Law
4 9 (2.39%) Marketing
5 4 (1.06%) Retail
6 3 (0.80%) French Language
6 3 (0.80%) German Language
6 3 (0.80%) Spanish Language
6 3 (0.80%) Manufacturing
7 1 (0.27%) Publishing
7 1 (0.27%) Back Office
Libraries, Frameworks & Software Standards
1 10 (2.66%) HTML
1 10 (2.66%) CSS
2 7 (1.86%) Ruby on Rails
3 4 (1.06%) .NET
4 3 (0.80%) ASP.NET
4 3 (0.80%) .NET Framework
5 2 (0.53%) VXML
6 1 (0.27%) Application Packaging
6 1 (0.27%) V-Ray
6 1 (0.27%) XML
6 1 (0.27%) Middleware
Miscellaneous
1 60 (15.96%) Data Centre
2 28 (7.45%) Analytical Skills
3 24 (6.38%) Blackberry
4 22 (5.85%) Replication
5 16 (4.26%) Enterprise Storage
6 15 (3.99%) Management Information System
7 11 (2.93%) Thin Client
7 11 (2.93%) Fat Client
7 11 (2.93%) EMC VNX
8 10 (2.66%) IVR
9 9 (2.39%) Clustering
10 6 (1.60%) Distributed Denial-of-Service
11 4 (1.06%) FMCG
11 4 (1.06%) iPhone
11 4 (1.06%) iPad
12 3 (0.80%) Statistics
13 2 (0.53%) EPoS
14 1 (0.27%) PKI
14 1 (0.27%) HP Storage
14 1 (0.27%) Hedge funds
Operating Systems
1 251 (66.76%) Windows
2 100 (26.60%) Windows Server 2008
3 82 (21.81%) Windows Server 2012
4 56 (14.89%) Windows Server 2003
5 42 (11.17%) Linux
5 42 (11.17%) Windows 7
6 32 (8.51%) Windows 8
7 27 (7.18%) Windows XP
8 14 (3.72%) Red Hat Enterprise Linux
9 13 (3.46%) Mac OS X
10 12 (3.19%) Windows 2000 Server
11 11 (2.93%) UNIX
12 9 (2.39%) Mac OS
13 8 (2.13%) CentOS
14 7 (1.86%) Ubuntu
15 3 (0.80%) Windows Vista
15 3 (0.80%) Windows 2000
Processes & Methodologies
1 69 (18.35%) ITIL
2 28 (7.45%) Project Management
2 28 (7.45%) Problem Management
3 26 (6.91%) Disaster Recovery
3 26 (6.91%) Mentoring
4 25 (6.65%) Configuration Management
5 19 (5.05%) Root Cause Analysis
5 19 (5.05%) Capacity Management
5 19 (5.05%) Performance Monitoring
6 17 (4.52%) Migration
7 15 (3.99%) Load Balancing
8 11 (2.93%) Business Continuity
8 11 (2.93%) Project Planning
9 10 (2.66%) Incident Management
10 9 (2.39%) Service Management
11 8 (2.13%) Service Delivery
11 8 (2.13%) Digital Marketing
11 8 (2.13%) Fault Management
12 7 (1.86%) Time Management
12 7 (1.86%) Line Management
Programming Languages
1 64 (17.02%) SQL
2 14 (3.72%) PowerShell
3 11 (2.93%) JavaScript
4 8 (2.13%) Perl
4 8 (2.13%) Python
4 8 (2.13%) Bash Shell
5 7 (1.86%) Ruby
5 7 (1.86%) Korn
6 5 (1.33%) VBScript
7 4 (1.06%) VB
8 3 (0.80%) VB.NET
9 2 (0.53%) C
9 2 (0.53%) C#
9 2 (0.53%) Shell Script
9 2 (0.53%) PHP
10 1 (0.27%) C++
10 1 (0.27%) Java
Qualifications
1 64 (17.02%) Cisco Certification
2 61 (16.22%) Microsoft Certification
3 52 (13.83%) CCNA
4 45 (11.97%) MCSE
5 43 (11.44%) Security Cleared
6 34 (9.04%) SC Cleared
7 31 (8.24%) MCP
8 30 (7.98%) MCITP
9 27 (7.18%) VMware Certified Professional (VCP)
10 21 (5.59%) CCNP
10 21 (5.59%) DV Cleared
11 18 (4.79%) Degree
11 18 (4.79%) Citrix Certification
12 13 (3.46%) MCSA
13 12 (3.19%) CCA
14 11 (2.93%) CCIE
15 9 (2.39%) MCTS
16 6 (1.60%) ITIL Certification
17 5 (1.33%) A+ Certification
18 4 (1.06%) CCSE
Quality Assurance & Compliance
1 19 (5.05%) SLA
2 4 (1.06%) PCI DSS
3 3 (0.80%) ISO/IEC 27001
3 3 (0.80%) QA
4 2 (0.53%) ISO 9000
System Software
1 179 (47.61%) Active Directory
2 122 (32.45%) VMware Infrastructure
3 91 (24.20%) Hyper-V
4 48 (12.77%) XenApp
5 44 (11.70%) vSphere
6 32 (8.51%) XenDesktop
7 23 (6.12%) VMware ESXi
8 21 (5.59%) VMware ESX
9 20 (5.32%) Terminal Services
10 16 (4.26%) vCloud
11 10 (2.66%) Microsoft App-V
12 6 (1.60%) XenServer
13 3 (0.80%) Forefront TMG
13 3 (0.80%) ISA Server
14 1 (0.27%) Firmware
14 1 (0.27%) Microsoft Virtual Server
14 1 (0.27%) VMware Server
14 1 (0.27%) UAG
Systems Management
1 43 (11.44%) SCCM
2 21 (5.59%) SCOM
3 14 (3.72%) EMC NetWorker
4 6 (1.60%) EdgeSight
4 6 (1.60%) Backup Exec
4 6 (1.60%) WSUS
5 5 (1.33%) NetBackup
6 4 (1.06%) Veritas Storage Foundation
6 4 (1.06%) Systems Management Server (SMS)
7 3 (0.80%) OpenView Configuration Management
8 2 (0.53%) Nagios
9 1 (0.27%) Netcool
9 1 (0.27%) Unicenter
9 1 (0.27%) HP Data Protector
9 1 (0.27%) Cisco UCCE
9 1 (0.27%) McAfee ePO
9 1 (0.27%) Red Hat Satellite
9 1 (0.27%) Cisco CUCM
9 1 (0.27%) Symantec Enterprise Vault
9 1 (0.27%) SCDPM
Vendors
1 191 (50.80%) VMware
2 174 (46.28%) Microsoft
3 104 (27.66%) Cisco
4 101 (26.86%) Citrix
5 45 (11.97%) HP
6 28 (7.45%) EMC
7 25 (6.65%) AppSense
8 24 (6.38%) NetApp
9 19 (5.05%) Avaya
9 19 (5.05%) Apple
10 18 (4.79%) Juniper
11 17 (4.52%) 3PAR
11 17 (4.52%) F5
12 15 (3.99%) MobileIron
13 14 (3.72%) StorageTek
13 14 (3.72%) Sun
13 14 (3.72%) Brocade
14 13 (3.46%) Oracle
15 12 (3.19%) CheckPoint
16 10 (2.66%) Genesys
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set2recruit
Salary: Up to £60,000 per annum + bonus + car allowance + benefits
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