The first table below looks at the demand for Incident Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Incident Management
Rank 155 164 177
Rank change year-on-year
+9 +13
Contract jobs citing Incident Management 70 76 76
As % of all contract IT jobs located in the South East 0.898% 0.749% 0.733%
As % of the Processes & Methodologies category 1.323% 1.151% 1.137%
Number of daily rates quoted 36 18 31
Average daily rate £289 £263 £330
Average daily rate % change year-on-year
+10.00% -20.45%
90% offered a daily rate of more than £124 £165 £200
10% offered a daily rate of more than £440 £311 £417
UK excluding London average daily rate £300 £325 £300
% change year-on-year
-7.69% +8.33%
Number of hourly rates quoted 10 14 15
Average hourly rate £14.50 £15.25 £15.00
Average hourly rate % change year-on-year
-4.91% +1.66%
UK excluding London average hourly rate £13.25 £16.47 £15.00
% change year-on-year
-19.52% +9.76%
All Processes & Methodologies
South East
Contract IT job ads with a match in the
Processes & Methodologies category
5291 6603 6683
As % of all contract IT jobs located in the South East 67.89% 65.08% 64.42%
Number of daily rates quoted 2748 3170 3050
Average daily rate £375 £363 £375
Average daily rate % change year-on-year
+3.44% -3.33%
90% offered a daily rate of more than £260 £250 £250
10% offered a daily rate of more than £525 £500 £514
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 217 323 365
Average hourly rate £26.98 £26.25 £34.41
Average hourly rate % change year-on-year
+2.76% -23.70%
90% offered a hourly rate of more than £13.15 £13.50 £13.54
10% offered a hourly rate of more than £50.00 £45.00 £45.00
UK excluding London average hourly rate £30.00 £25.00 £29.50
% change year-on-year
+20.00% -15.25%
Incident Management
England

Incident Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

South East Incident Management Jobs Demand Trend

Incident Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the South East region.

South East Incident Management Daily Rate Trend

Incident Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the South East region over the 3 months to 24 May 2013.

South East Incident Management Daily Rate Histogram

Incident Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the South East region.

South East Incident Management Hourly Rate Trend

Incident Management
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the South East region over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Berkshire +21 24 £415 +88.63%
Hampshire 0 18 £195 -29.09%
Surrey +15 9 £140 -49.54%
Middlesex +13 7 £363 +20.83%
Buckinghamshire -14 7 £294 +35.21%
Oxfordshire +8 3 £225 -
Incident Management
England

Incident Management
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the South East region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 84 (45.16%) ITIL
2 58 (31.18%) Windows
3 51 (27.42%) Microsoft
4 46 (24.73%) Service Management
5 42 (22.58%) Telecoms
6 34 (18.28%) SLA
7 32 (17.20%) MS Excel
7 32 (17.20%) Radio Access Network
8 28 (15.05%) Security Cleared
8 28 (15.05%) MS Office
8 28 (15.05%) Internet
9 25 (13.44%) Problem Management
9 25 (13.44%) SC Cleared
10 23 (12.37%) Active Directory
10 23 (12.37%) Windows 7
11 22 (11.83%) Remedy
11 22 (11.83%) Citrix
12 20 (10.75%) Change Management
13 19 (10.22%) HP
14 18 (9.677%) ITIL Certification
14 18 (9.677%) Windows XP
14 18 (9.677%) Service Delivery
15 16 (8.602%) Project Management
16 15 (8.065%) Blackberry
17 14 (7.527%) Cisco
17 14 (7.527%) UNIX
17 14 (7.527%) ITSM
17 14 (7.527%) Management Information System
17 14 (7.527%) Backup Exec
18 13 (6.989%) Finance

Incident Management
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the South East region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Development
1 4 (2.151%) CSS
2 3 (1.613%) Middleware
3 2 (1.075%) Oracle Fusion
3 2 (1.075%) COM
3 2 (1.075%) WinForms
4 1 (0.538%) .NET
4 1 (0.538%) JSP
4 1 (0.538%) ASP
Application Platforms
1 7 (3.763%) MS Exchange
2 6 (3.226%) Blackberry Enterprise Server
3 5 (2.688%) SharePoint
3 5 (2.688%) Lotus Notes
4 4 (2.151%) Exchange Server 2003
5 3 (1.613%) IIS
6 2 (1.075%) Exchange Server 2010
6 2 (1.075%) Oracle SOA Suite
6 2 (1.075%) GroupWise
6 2 (1.075%) Exchange Server 2007
7 1 (0.538%) Documentum
7 1 (0.538%) Lync
Applications
1 32 (17.20%) MS Excel
2 28 (15.05%) MS Office
3 1 (0.538%) MS PowerPoint
Business Applications
1 2 (1.075%) Oracle EBS R12
1 2 (1.075%) Oracle EBS
1 2 (1.075%) Remedy ITSM
2 1 (0.538%) Maximo
2 1 (0.538%) SAP SM
Communications & Networking
1 32 (17.20%) Radio Access Network
2 28 (15.05%) Internet
3 13 (6.989%) LAN
4 10 (5.376%) WAN
4 10 (5.376%) Firewall
5 9 (4.839%) Intrusion Detection
5 9 (4.839%) TCP/IP
6 8 (4.301%) SAN
7 7 (3.763%) ATM
8 6 (3.226%) GSM
8 6 (3.226%) HTTP
8 6 (3.226%) DNS
9 5 (2.688%) 2G
9 5 (2.688%) 3G
9 5 (2.688%) VPN
9 5 (2.688%) WCDMA
9 5 (2.688%) LTE
10 4 (2.151%) Cisco Nexus
10 4 (2.151%) Ethernet
10 4 (2.151%) IPv4
Database & Business Intelligence
1 6 (3.226%) SQL Server
2 3 (1.613%) SQL Server Reporting Services
2 3 (1.613%) SQL Server Integration Services
3 2 (1.075%) Oracle Exadata
3 2 (1.075%) Oracle 8/8i
3 2 (1.075%) Oracle 11g
4 1 (0.538%) SAP BW
Development Applications
1 1 (0.538%) QuickTest Pro
1 1 (0.538%) Visual Studio
General
1 42 (22.58%) Telecoms
2 13 (6.989%) Finance
3 3 (1.613%) Manufacturing
4 2 (1.075%) Banking
5 1 (0.538%) French Language
5 1 (0.538%) Investment Banking
5 1 (0.538%) Retail Banking
5 1 (0.538%) Retail
5 1 (0.538%) Games
5 1 (0.538%) Publishing
5 1 (0.538%) Law
Job Titles
1 50 (26.88%) Analyst
2 26 (13.98%) Service Analyst
3 24 (12.90%) Service Desk Analyst
4 17 (9.140%) Administrator
5 12 (6.452%) Service Manager
5 12 (6.452%) Incident Manager
6 10 (5.376%) Support Engineer
6 10 (5.376%) Architect
6 10 (5.376%) Support Analyst
6 10 (5.376%) Delivery Manager
7 9 (4.839%) Implementation Manager
7 9 (4.839%) Solutions Architect
7 9 (4.839%) Coordinator
8 8 (4.301%) Desktop Support
8 8 (4.301%) Operations Manager
8 8 (4.301%) 3rd Line Support
8 8 (4.301%) Services Delivery Manager
9 7 (3.763%) Security Analyst
9 7 (3.763%) 1st Line Support
10 6 (3.226%) Systems Administrator
Miscellaneous
1 15 (8.065%) Blackberry
2 14 (7.527%) Management Information System
3 10 (5.376%) Computer Science
4 5 (2.688%) CESG
4 5 (2.688%) iSeries
5 4 (2.151%) RMADS
6 3 (1.613%) Mathematics
6 3 (1.613%) Smartphone
6 3 (1.613%) Clustering
6 3 (1.613%) SaaS
7 2 (1.075%) Oracle Exalogic
7 2 (1.075%) Client/Server
7 2 (1.075%) CMDB
7 2 (1.075%) Physics
8 1 (0.538%) Video Conferencing
8 1 (0.538%) PDA
8 1 (0.538%) Statistics
8 1 (0.538%) Cloud Computing
Operating Systems
1 58 (31.18%) Windows
2 23 (12.37%) Windows 7
3 18 (9.677%) Windows XP
4 14 (7.527%) UNIX
5 13 (6.989%) Windows Server 2003
6 12 (6.452%) Windows Server 2008
7 11 (5.914%) Windows 8
8 8 (4.301%) Linux
9 5 (2.688%) Windows Mobile
9 5 (2.688%) Windows NT
9 5 (2.688%) Windows Server 2012
10 4 (2.151%) Windows Vista
11 3 (1.613%) Windows 2000
12 2 (1.075%) Mac OS X
13 1 (0.538%) Solaris
13 1 (0.538%) Windows 2000 Server
Processes & Methodologies
1 84 (45.16%) ITIL
2 46 (24.73%) Service Management
3 25 (13.44%) Problem Management
4 20 (10.75%) Change Management
5 18 (9.677%) Service Delivery
6 16 (8.602%) Project Management
7 14 (7.527%) ITSM
8 11 (5.914%) Change Control
9 10 (5.376%) PRINCE2
9 10 (5.376%) Disaster Recovery
9 10 (5.376%) Information Security
10 9 (4.839%) Resource Management
11 8 (4.301%) Asset Management
12 7 (3.763%) HOOD
13 6 (3.226%) SIEM
13 6 (3.226%) Risk Management
13 6 (3.226%) Security Testing
14 5 (2.688%) Continuous Improvement
14 5 (2.688%) ITIL V3
14 5 (2.688%) Capacity Management
Programming Languages
1 11 (5.914%) SQL
2 7 (3.763%) C
3 3 (1.613%) C#
3 3 (1.613%) PowerShell
4 2 (1.075%) T-SQL
4 2 (1.075%) VB
4 2 (1.075%) VB6
5 1 (0.538%) Shell Script
Qualifications
1 28 (15.05%) Security Cleared
2 25 (13.44%) SC Cleared
3 18 (9.677%) ITIL Certification
4 12 (6.452%) Degree
5 11 (5.914%) Microsoft Certification
6 8 (4.301%) CCNA
6 8 (4.301%) Cisco Certification
7 6 (3.226%) MCSA
8 3 (1.613%) MCP
8 3 (1.613%) MCSE
8 3 (1.613%) CCDA
8 3 (1.613%) DV Cleared
9 2 (1.075%) A+ Certification
10 1 (0.538%) MCITP
10 1 (0.538%) GCIA
10 1 (0.538%) GIAC
10 1 (0.538%) MCDBA
10 1 (0.538%) CCNP
Quality Assurance & Compliance
1 34 (18.28%) SLA
2 7 (3.763%) PCI DSS
3 5 (2.688%) ISO/IEC 27001
4 1 (0.538%) QA
4 1 (0.538%) JSP 440
4 1 (0.538%) COBIT
4 1 (0.538%) Sarbanes-Oxley
System Software
1 23 (12.37%) Active Directory
2 9 (4.839%) VMware Infrastructure
3 7 (3.763%) Microsoft App-V
4 5 (2.688%) Hyper-V
5 2 (1.075%) vSphere
5 2 (1.075%) Oracle RAC
5 2 (1.075%) NLBS
6 1 (0.538%) Snort
6 1 (0.538%) VMware ESX
6 1 (0.538%) XenApp
Systems Management
1 14 (7.527%) Backup Exec
2 6 (3.226%) Unicenter
3 5 (2.688%) SCOM
3 5 (2.688%) OpenView
3 5 (2.688%) HP SIM
4 4 (2.151%) Tivoli
4 4 (2.151%) OVSD
4 4 (2.151%) SCCM
5 2 (1.075%) SolarWinds Orion
5 2 (1.075%) Oracle Enterprise Manager
6 1 (0.538%) EMC NetWorker
6 1 (0.538%) NetBackup
6 1 (0.538%) Norton AntiVirus
6 1 (0.538%) HP Quality Center
Vendors
1 51 (27.42%) Microsoft
2 22 (11.83%) Remedy
2 22 (11.83%) Citrix
3 19 (10.22%) HP
4 14 (7.527%) Cisco
5 11 (5.914%) Ericsson
6 10 (5.376%) Oracle
6 10 (5.376%) CA
6 10 (5.376%) VMware
7 6 (3.226%) SAP
7 6 (3.226%) Nortel
7 6 (3.226%) Lotus
8 5 (2.688%) LANDesk
8 5 (2.688%) FrontRange
8 5 (2.688%) Royalblue
8 5 (2.688%) NETGEAR
9 4 (2.151%) Sun
10 3 (1.613%) Qualys
11 2 (1.075%) SolarWinds
11 2 (1.075%) Red Hat