The first table below looks at the demand for Incident Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 25 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Jul 2014
Same period 2013 Same period 2012
Incident Management
Rank 124 132 155
Rank change year-on-year
+8 +23
Contract jobs citing Incident Management 114 101 88
As % of all contract IT jobs located in the South East 1.24% 1.19% 0.89%
As % of the Processes & Methodologies category 1.71% 1.70% 1.29%
Number of daily rates quoted 58 44 32
Average daily rate
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£320 £250 £257
Average daily rate % change year-on-year
+28.00% -2.53%
90% offered a daily rate of more than £202 £130 £153
10% offered a daily rate of more than £395 £450 £375
UK excluding London average daily rate £315 £315 £325
% change year-on-year
- -3.07%
Number of hourly rates quoted 9 11 10
Average hourly rate £16.50 £12.00 £15.25
Average hourly rate % change year-on-year
+37.50% -21.31%
90% offered a hourly rate of more than £13.36 £11.00 £14.17
10% offered a hourly rate of more than £20.80 £17.00 £30.00
UK excluding London average hourly rate £17.00 £12.00 £16.00
% change year-on-year
+41.66% -25.00%
Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6664 5946 6806
As % of all contract IT jobs located in the South East 72.64% 70.23% 68.94%
Number of daily rates quoted 3661 3169 3242
Average daily rate £375 £375 £370
Average daily rate % change year-on-year
- +1.48%
90% offered a daily rate of more than £240 £250 £250
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 247 260 316
Average hourly rate £25.00 £27.50 £35.00
Average hourly rate % change year-on-year
-9.09% -21.42%
90% offered a hourly rate of more than £12.50 £12.90 £13.80
10% offered a hourly rate of more than £55.00 £42.50 £47.50
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Incident Management
England

Incident Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the South East

Incident Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the South East region.

Incident Management Daily Rate Trend in the South East

Incident Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the South East region over the 3 months to 25 July 2014.

Incident Management Daily Rate Histogram in the South East

Incident Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the South East region.

Incident Management Hourly Rate Trend in the South East

Incident Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management across the South East region over the 3 months to 25 July 2014.

Incident Management Hourly Rate Histogram in the South East

Incident Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the South East region over the 3 months to 25 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +7 24 £335 +48.88% 9
Hampshire -22 23 £304 +52.00% 6
Berkshire -3 22 £237 -20.91% 4
West Sussex +11 16 £305 - 2
Buckinghamshire 0 15 £350 +19.14% 3
Kent +1 7 £363 -3.26% 2
Middlesex -5 1 £325 -20.73%
East Sussex - 1 - -
Oxfordshire - - - -
Incident Management
England

Incident Management
Top 30 Related IT Skills in the South East

For the 6 months to 25 July 2014, IT contractor jobs across the South East region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 107 (47.56%) ITIL
2 78 (34.67%) Windows
3 56 (24.89%) Microsoft
4 51 (22.67%) Problem Management
5 45 (20.00%) Active Directory
6 42 (18.67%) Service Management
7 40 (17.78%) SLA
8 39 (17.33%) Security Cleared
9 36 (16.00%) Finance
10 35 (15.56%) Change Management
11 34 (15.11%) Firewall
11 34 (15.11%) TCP/IP
12 32 (14.22%) MS Office
12 32 (14.22%) Telecoms
12 32 (14.22%) SC Cleared
13 29 (12.89%) SQL
14 28 (12.44%) MS Excel
15 27 (12.00%) Cisco Certification
15 27 (12.00%) Service Delivery
16 26 (11.56%) Cisco
17 25 (11.11%) Microsoft Certification
17 25 (11.11%) SAN
18 23 (10.22%) CCNA
19 20 (8.89%) Citrix
19 20 (8.89%) WAN
19 20 (8.89%) SCCM
20 19 (8.44%) Windows 7
20 19 (8.44%) Linux
21 18 (8.00%) HP
21 18 (8.00%) McAfee

Incident Management
Top Related IT Skills in the South East by Category

For the 6 months to 25 July 2014, IT contractor jobs across the South East region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (7.56%) IIS
2 13 (5.78%) MS Exchange
3 8 (3.56%) Apache
4 6 (2.67%) Lync
5 5 (2.22%) Exchange Server 2010
5 5 (2.22%) SharePoint
5 5 (2.22%) Blackberry Enterprise Server
6 4 (1.78%) Oracle HTTP Server
6 4 (1.78%) WebSphere Application Server
6 4 (1.78%) Liferay
6 4 (1.78%) IBM HTTP Server
6 4 (1.78%) WebSphere
7 3 (1.33%) CMS
8 2 (0.89%) Tomcat
8 2 (0.89%) Exchange Server 2003
8 2 (0.89%) SharePoint 2010
9 1 (0.44%) SharePoint 2013
9 1 (0.44%) Exchange Server 2007
Applications
1 32 (14.22%) MS Office
2 28 (12.44%) MS Excel
3 12 (5.33%) MS Visio
4 5 (2.22%) MS Project
5 3 (1.33%) Spreadsheet
6 2 (0.89%) MS PowerPoint
Business Applications
1 4 (1.78%) Remedy ITSM
2 1 (0.44%) SAP Oil and Gas
2 1 (0.44%) Dynamics CRM
2 1 (0.44%) Dynamics AX
Cloud Services
1 2 (0.89%) Cloud Computing
1 2 (0.89%) SaaS
2 1 (0.44%) Google Apps
2 1 (0.44%) Office 365
2 1 (0.44%) Amazon AWS
Communications & Networking
1 34 (15.11%) TCP/IP
1 34 (15.11%) Firewall
2 25 (11.11%) SAN
3 20 (8.89%) WAN
4 15 (6.67%) LAN
5 13 (5.78%) Network Security
6 12 (5.33%) Internet
6 12 (5.33%) Wireless
7 11 (4.89%) DNS
8 10 (4.44%) HTTP
8 10 (4.44%) VPN
8 10 (4.44%) VoIP
9 9 (4.00%) Cisco ASA
10 8 (3.56%) OSPF
11 7 (3.11%) FTP
11 7 (3.11%) DHCP
12 6 (2.67%) Ethernet
12 6 (2.67%) SMTP
12 6 (2.67%) LDAP
12 6 (2.67%) SSL
Database & Business Intelligence
1 5 (2.22%) SQL Server
2 3 (1.33%) SQL Server Reporting Services
2 3 (1.33%) SQL Server Integration Services
2 3 (1.33%) MySQL
3 1 (0.44%) SQL Server Analysis Services
3 1 (0.44%) SQL Server 2012
Development Applications
1 4 (1.78%) VSS/SourceSafe
1 4 (1.78%) Introscope
1 4 (1.78%) Subversion
2 2 (0.89%) QuickTest Pro
General
1 36 (16.00%) Finance
2 32 (14.22%) Telecoms
3 7 (3.11%) Front Office
4 6 (2.67%) Banking
4 6 (2.67%) Marketing
5 5 (2.22%) Manufacturing
6 4 (1.78%) Financial Institution
6 4 (1.78%) Legal
7 3 (1.33%) Military
7 3 (1.33%) Retail
8 2 (0.89%) Aerospace
8 2 (0.89%) Law
9 1 (0.44%) Advertising
9 1 (0.44%) Games
9 1 (0.44%) Back Office
9 1 (0.44%) Electronics
9 1 (0.44%) Retail Banking
9 1 (0.44%) German Language
9 1 (0.44%) Spanish Language
Job Titles
1 70 (31.11%) Analyst
2 24 (10.67%) Incident Manager
3 21 (9.33%) Service Analyst
4 18 (8.00%) Service Desk Analyst
5 15 (6.67%) Support Analyst
6 14 (6.22%) Support Engineer
6 14 (6.22%) Security Analyst
7 12 (5.33%) Administrator
7 12 (5.33%) Consultant
8 11 (4.89%) Release Manager
8 11 (4.89%) IT Security Analyst
9 10 (4.44%) Help Desk Analyst
10 8 (3.56%) Network Engineer
10 8 (3.56%) Service Manager
10 8 (3.56%) Infrastructure Manager
11 7 (3.11%) Coordinator
11 7 (3.11%) Desktop Support
11 7 (3.11%) Incident Analyst
11 7 (3.11%) Incident & Problem Manager
11 7 (3.11%) Support Manager
Libraries, Frameworks & Software Standards
1 4 (1.78%) WebCenter
2 3 (1.33%) ASP.NET Web Forms
2 3 (1.33%) .NET
2 3 (1.33%) ASP.NET
3 2 (0.89%) VXML
3 2 (0.89%) WinForms
4 1 (0.44%) CSS
4 1 (0.44%) SOAP
4 1 (0.44%) Web Services
4 1 (0.44%) HTML
Miscellaneous
1 13 (5.78%) Management Information System
2 9 (4.00%) Blackberry
3 6 (2.67%) Clustering
4 5 (2.22%) Computer Science
5 4 (1.78%) Replication
5 4 (1.78%) Video Conferencing
6 3 (1.33%) Physics
6 3 (1.33%) AS400
6 3 (1.33%) Statistics
7 2 (0.89%) Mathematics
7 2 (0.89%) CMDB
7 2 (0.89%) IVR
7 2 (0.89%) Cryptography
7 2 (0.89%) PKI
7 2 (0.89%) Handset
7 2 (0.89%) Thin Client
7 2 (0.89%) PMI
7 2 (0.89%) Fat Client
7 2 (0.89%) Machine to Machine
7 2 (0.89%) Smart Meter
Operating Systems
1 78 (34.67%) Windows
2 19 (8.44%) Linux
2 19 (8.44%) Windows 7
3 14 (6.22%) Windows Server 2008
4 13 (5.78%) UNIX
4 13 (5.78%) Windows Server 2003
5 11 (4.89%) Windows XP
6 3 (1.33%) Windows 8
7 2 (0.89%) Windows Server 2012
7 2 (0.89%) Windows 2000 Server
7 2 (0.89%) Windows 2000
7 2 (0.89%) Solaris
8 1 (0.44%) Android
Processes & Methodologies
1 107 (47.56%) ITIL
2 51 (22.67%) Problem Management
3 42 (18.67%) Service Management
4 35 (15.56%) Change Management
5 27 (12.00%) Service Delivery
6 17 (7.56%) ITSM
6 17 (7.56%) Continuous Improvement
7 15 (6.67%) Stakeholder Management
7 15 (6.67%) Information Security
8 14 (6.22%) Release Management
9 13 (5.78%) Root Cause Analysis
10 12 (5.33%) Capacity Management
10 12 (5.33%) Risk Management
10 12 (5.33%) Configuration Management
10 12 (5.33%) Project Management
11 11 (4.89%) Penetration Testing
12 10 (4.44%) Vulnerability Management
12 10 (4.44%) Change Control
13 9 (4.00%) Performance Management
14 7 (3.11%) Time Management
Programming Languages
1 29 (12.89%) SQL
2 7 (3.11%) VB
2 7 (3.11%) C
3 6 (2.67%) PowerShell
4 5 (2.22%) C#
4 5 (2.22%) VBScript
5 4 (1.78%) Java
5 4 (1.78%) PHP
6 2 (0.89%) VB6
7 1 (0.44%) JavaScript
7 1 (0.44%) VBA
Qualifications
1 39 (17.33%) Security Cleared
2 32 (14.22%) SC Cleared
3 27 (12.00%) Cisco Certification
4 25 (11.11%) Microsoft Certification
5 23 (10.22%) CCNA
6 17 (7.56%) MCSE
7 15 (6.67%) ITIL Certification
7 15 (6.67%) Degree
8 14 (6.22%) DV Cleared
8 14 (6.22%) CCNP
9 11 (4.89%) CISSP
9 11 (4.89%) CEH
10 10 (4.44%) MCP
11 7 (3.11%) MCSA
12 3 (1.33%) HNC
12 3 (1.33%) PMI Certification
12 3 (1.33%) MCDST
13 2 (0.89%) ITIL Foundation Certificate
13 2 (0.89%) ISTQB Foundation Certification
13 2 (0.89%) ISEB
Quality Assurance & Compliance
1 40 (17.78%) SLA
2 8 (3.56%) PCI DSS
3 6 (2.67%) BS15000
3 6 (2.67%) QA
4 5 (2.22%) ISO/IEC 27001
5 1 (0.44%) JSP 440
5 1 (0.44%) ISO/IEC 20000
System Software
1 45 (20.00%) Active Directory
2 7 (3.11%) VMware Infrastructure
3 6 (2.67%) NLBS
4 5 (2.22%) vSphere
4 5 (2.22%) VMware ESXi
5 4 (1.78%) Hyper-V
6 3 (1.33%) Nmap
7 2 (0.89%) UAG
7 2 (0.89%) VMware ESX
8 1 (0.44%) Snort
8 1 (0.44%) Terminal Services
8 1 (0.44%) ISA Server
8 1 (0.44%) XenApp
8 1 (0.44%) XenDesktop
Systems Management
1 20 (8.89%) SCCM
2 13 (5.78%) SCOM
2 13 (5.78%) Nessus
3 8 (3.56%) SolarWinds Orion
3 8 (3.56%) BMC PATROL
4 7 (3.11%) SCSM
5 5 (2.22%) HP Quality Center
5 5 (2.22%) OVSD
6 4 (1.78%) CA Wily
7 3 (1.33%) Backup Exec
7 3 (1.33%) Norton AntiVirus
7 3 (1.33%) Systems Management Server (SMS)
8 2 (0.89%) MOM
9 1 (0.44%) OpenView
9 1 (0.44%) Unicenter
9 1 (0.44%) DameWare
9 1 (0.44%) McAfee ePO
9 1 (0.44%) WSUS
Vendors
1 56 (24.89%) Microsoft
2 26 (11.56%) Cisco
3 20 (8.89%) Citrix
4 18 (8.00%) HP
4 18 (8.00%) McAfee
5 14 (6.22%) VMware
5 14 (6.22%) Juniper
6 13 (5.78%) SolarWinds
7 11 (4.89%) Symantec
8 10 (4.44%) Nortel
8 10 (4.44%) Qualys
8 10 (4.44%) Avaya
8 10 (4.44%) BMC
9 9 (4.00%) Remedy
10 7 (3.11%) CheckPoint
11 6 (2.67%) SAP
12 5 (2.22%) Sun
12 5 (2.22%) ServiceNow
13 4 (1.78%) Oracle
13 4 (1.78%) IBM
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