The table below looks at the statistics for Incident Management skills in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Incident Management over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Incident Management
Rank 125 153 127
Rank change year-on-year
+28 -26
Contract jobs citing Incident Management 127 92 118
As % of all contract IT jobs located in the South East 1.37% 1.04% 1.19%
As % of the Processes & Methodologies category 1.89% 1.44% 1.70%
Number of daily rates quoted 63 40 40
Average daily rate
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£313 £288 £250
Average daily rate % change year-on-year
+8.69% +14.88%
90% offered a daily rate of more than £164 £150 £175
10% offered a daily rate of more than £402 £475 £403
UK excluding London average daily rate £315 £308 £320
% change year-on-year
+2.43% -3.90%
Number of hourly rates quoted 15 8 21
Average hourly rate £15.73 £14.50 £14.50
Average hourly rate % change year-on-year
+8.48% -
90% offered a hourly rate of more than £13.60 £11.00 £12.50
10% offered a hourly rate of more than £25.40 £17.30 £18.00
UK excluding London average hourly rate £16.50 £16.25 £14.50
% change year-on-year
+1.53% +12.06%
Incident Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South East region.

Processes & Methodologies Category
South East
Contract IT job ads with a match in the
Processes & Methodologies category
6729 6375 6950
As % of all contract IT jobs located in the South East 72.52% 71.86% 70.28%
Number of daily rates quoted 3766 3478 3316
Average daily rate £375 £375 £375
90% offered a daily rate of more than £240 £250 £250
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 256 251 328
Average hourly rate £20.25 £26.50 £32.50
Average hourly rate % change year-on-year
-23.58% -18.46%
90% offered a hourly rate of more than £12.00 £12.50 £12.62
10% offered a hourly rate of more than £55.00 £45.00 £45.00
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Incident Management
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Incident Management across the South East region as a proportion of the total demand within the Processes & Methodologies category.

Incident Management Jobs Demand Trend in the South East

Incident Management
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Incident Management across the South East region.

Incident Management Daily Rate Trend in the South East

Incident Management
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Incident Management across the South East region over the 3 months to 22 August 2014.

Incident Management Daily Rate Histogram in the South East

Incident Management
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Incident Management across the South East region.

Incident Management Hourly Rate Trend in the South East

Incident Management
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Incident Management across the South East region over the 3 months to 22 August 2014.

Incident Management Hourly Rate Histogram in the South East

Incident Management
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Incident Management within the South East region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +13 28 £328 +36.45% 2
Buckinghamshire +7 26 £340 +43.15% 7
Hampshire -5 26 £302 +49.13% 10
Berkshire +19 25 £290 -3.33% 5
West Sussex +9 11 £301 +50.62% 2
Kent -6 4 £275 -37.14% 2
East Sussex - 2 - - 1
Oxfordshire -2 1 £500 +5.26%
Middlesex - - - -
Incident Management
England

Incident Management
Top 30 Related IT Skills in the South East

For the 6 months to 22 August 2014, IT contractor jobs across the South East region citing Incident Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management.

1 105 (45.26%) ITIL
2 87 (37.50%) Windows
3 56 (24.14%) Microsoft
4 55 (23.71%) Problem Management
5 53 (22.84%) Service Management
6 44 (18.97%) Active Directory
7 43 (18.53%) Security Cleared
8 41 (17.67%) SLA
9 39 (16.81%) Change Management
10 35 (15.09%) SC Cleared
11 34 (14.66%) Finance
12 33 (14.22%) Service Delivery
13 32 (13.79%) Firewall
13 32 (13.79%) MS Office
14 31 (13.36%) TCP/IP
15 29 (12.50%) MS Excel
15 29 (12.50%) Telecoms
16 28 (12.07%) Cisco Certification
16 28 (12.07%) Microsoft Certification
17 26 (11.21%) CCNA
18 25 (10.78%) Cisco
19 24 (10.34%) HP
20 23 (9.91%) SQL
21 22 (9.48%) SAN
22 21 (9.05%) Linux
22 21 (9.05%) Windows 7
23 20 (8.62%) SCCM
24 19 (8.19%) WAN
24 19 (8.19%) Citrix
25 18 (7.76%) ITSM

Incident Management
Top Related IT Skills in the South East by Category

For the 6 months to 22 August 2014, IT contractor jobs across the South East region citing Incident Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Incident Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (6.03%) IIS
2 13 (5.60%) MS Exchange
3 7 (3.02%) SharePoint
4 6 (2.59%) Lync
4 6 (2.59%) Apache
5 5 (2.16%) Exchange Server 2010
6 4 (1.72%) Liferay
6 4 (1.72%) WebSphere
6 4 (1.72%) IBM HTTP Server
6 4 (1.72%) Blackberry Enterprise Server
6 4 (1.72%) WebSphere Application Server
6 4 (1.72%) Oracle HTTP Server
7 3 (1.29%) CMS
8 2 (0.86%) SharePoint 2010
8 2 (0.86%) Exchange Server 2007
8 2 (0.86%) IBM Notes
9 1 (0.43%) Exchange Server 2003
9 1 (0.43%) SharePoint 2013
Applications
1 32 (13.79%) MS Office
2 29 (12.50%) MS Excel
3 12 (5.17%) MS Visio
4 5 (2.16%) MS Project
5 3 (1.29%) Spreadsheet
6 2 (0.86%) MS PowerPoint
Business Applications
1 4 (1.72%) Remedy ITSM
2 1 (0.43%) SAP Oil and Gas
2 1 (0.43%) Dynamics CRM
Cloud Services
1 2 (0.86%) SaaS
1 2 (0.86%) Cloud Computing
2 1 (0.43%) Office 365
Communications & Networking
1 32 (13.79%) Firewall
2 31 (13.36%) TCP/IP
3 22 (9.48%) SAN
4 19 (8.19%) WAN
5 16 (6.90%) LAN
6 15 (6.47%) Network Security
7 11 (4.74%) Wireless
7 11 (4.74%) Cisco ASA
8 10 (4.31%) Internet
8 10 (4.31%) VoIP
9 9 (3.88%) DNS
10 8 (3.45%) Cisco IOS
10 8 (3.45%) HTTP
10 8 (3.45%) OSPF
11 6 (2.59%) VLAN
11 6 (2.59%) DHCP
11 6 (2.59%) Ethernet
11 6 (2.59%) VPN
12 5 (2.16%) FTP
13 4 (1.72%) Intrusion Detection
Database & Business Intelligence
1 3 (1.29%) SQL Server
2 2 (0.86%) SQL Server Integration Services
2 2 (0.86%) SQL Server Reporting Services
3 1 (0.43%) MySQL
Development Applications
1 4 (1.72%) Subversion
1 4 (1.72%) Introscope
1 4 (1.72%) VSS/SourceSafe
2 2 (0.86%) QuickTest Pro
General
1 34 (14.66%) Finance
2 29 (12.50%) Telecoms
3 6 (2.59%) Banking
3 6 (2.59%) Front Office
4 5 (2.16%) Manufacturing
4 5 (2.16%) Marketing
5 4 (1.72%) Retail
5 4 (1.72%) Publishing
5 4 (1.72%) Back Office
6 3 (1.29%) Financial Institution
6 3 (1.29%) Legal
6 3 (1.29%) Military
7 2 (0.86%) German Language
7 2 (0.86%) Aerospace
7 2 (0.86%) Law
8 1 (0.43%) Electronics
8 1 (0.43%) Games
8 1 (0.43%) Advertising
8 1 (0.43%) Spanish Language
8 1 (0.43%) Retail Banking
Job Titles
1 83 (35.78%) Analyst
2 26 (11.21%) Incident Manager
3 25 (10.78%) Service Analyst
4 24 (10.34%) Service Desk Analyst
5 14 (6.03%) Support Analyst
6 13 (5.60%) Security Analyst
7 12 (5.17%) Support Engineer
7 12 (5.17%) Consultant
8 11 (4.74%) Desktop Support
8 11 (4.74%) Administrator
8 11 (4.74%) Release Manager
8 11 (4.74%) IT Security Analyst
9 10 (4.31%) Help Desk Analyst
10 9 (3.88%) Network Engineer
11 8 (3.45%) Incident Analyst
12 7 (3.02%) Coordinator
12 7 (3.02%) Infrastructure Manager
13 6 (2.59%) Service Manager
14 5 (2.16%) Project Manager
14 5 (2.16%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 4 (1.72%) WebCenter
2 3 (1.29%) ASP.NET
2 3 (1.29%) .NET
2 3 (1.29%) ASP.NET Web Forms
3 2 (0.86%) WinForms
4 1 (0.43%) CSS
4 1 (0.43%) SOAP
4 1 (0.43%) Web Services
4 1 (0.43%) HTML
4 1 (0.43%) Ajax
4 1 (0.43%) Software Packaging
Miscellaneous
1 17 (7.33%) Management Information System
2 13 (5.60%) Blackberry
3 6 (2.59%) Computer Science
4 5 (2.16%) Video Conferencing
5 4 (1.72%) Mathematics
6 3 (1.29%) CMDB
6 3 (1.29%) Statistics
6 3 (1.29%) PKI
6 3 (1.29%) Smart Meter
6 3 (1.29%) Mobile App
7 2 (0.86%) Fat Client
7 2 (0.86%) Wiki
7 2 (0.86%) Physics
7 2 (0.86%) Cryptography
7 2 (0.86%) Handset
7 2 (0.86%) Clustering
7 2 (0.86%) Thin Client
7 2 (0.86%) PMI
8 1 (0.43%) DTV
8 1 (0.43%) PDA
Operating Systems
1 87 (37.50%) Windows
2 21 (9.05%) Linux
2 21 (9.05%) Windows 7
3 16 (6.90%) Windows XP
4 15 (6.47%) Windows Server 2008
5 14 (6.03%) UNIX
6 13 (5.60%) Windows Server 2003
7 2 (0.86%) Windows 8
7 2 (0.86%) Windows 2000 Server
7 2 (0.86%) Solaris
8 1 (0.43%) Windows 2000
8 1 (0.43%) Red Hat Enterprise Linux
Processes & Methodologies
1 105 (45.26%) ITIL
2 55 (23.71%) Problem Management
3 53 (22.84%) Service Management
4 39 (16.81%) Change Management
5 33 (14.22%) Service Delivery
6 18 (7.76%) ITSM
7 17 (7.33%) Root Cause Analysis
8 15 (6.47%) Information Security
8 15 (6.47%) Release Management
9 14 (6.03%) Configuration Management
9 14 (6.03%) Project Management
10 13 (5.60%) Stakeholder Management
10 13 (5.60%) Risk Management
11 12 (5.17%) Capacity Management
12 11 (4.74%) Penetration Testing
13 10 (4.31%) Change Control
13 10 (4.31%) Vulnerability Management
14 9 (3.88%) Continuous Improvement
14 9 (3.88%) ITIL V3
14 9 (3.88%) Network Management
Programming Languages
1 23 (9.91%) SQL
2 9 (3.88%) VB
2 9 (3.88%) PowerShell
3 8 (3.45%) C
4 6 (2.59%) VBScript
5 5 (2.16%) C#
5 5 (2.16%) Java
6 4 (1.72%) PHP
7 2 (0.86%) VB6
8 1 (0.43%) JavaScript
8 1 (0.43%) Perl
8 1 (0.43%) VBA
8 1 (0.43%) Korn
8 1 (0.43%) Bourne shell
Qualifications
1 43 (18.53%) Security Cleared
2 35 (15.09%) SC Cleared
3 28 (12.07%) Cisco Certification
3 28 (12.07%) Microsoft Certification
4 26 (11.21%) CCNA
5 16 (6.90%) DV Cleared
5 16 (6.90%) CCNP
5 16 (6.90%) MCSE
6 15 (6.47%) Degree
7 12 (5.17%) ITIL Certification
7 12 (5.17%) MCP
8 11 (4.74%) CISSP
8 11 (4.74%) CEH
9 7 (3.02%) MCSA
10 3 (1.29%) ISEB
10 3 (1.29%) PMI Certification
10 3 (1.29%) MCDST
10 3 (1.29%) ISTQB Foundation Certification
11 2 (0.86%) MCTS
11 2 (0.86%) CCIP
Quality Assurance & Compliance
1 41 (17.67%) SLA
2 11 (4.74%) BS15000
3 9 (3.88%) QA
4 8 (3.45%) PCI DSS
5 6 (2.59%) ISO/IEC 27001
6 1 (0.43%) JSP 440
6 1 (0.43%) ISO/IEC 20000
System Software
1 44 (18.97%) Active Directory
2 7 (3.02%) VMware Infrastructure
3 6 (2.59%) vSphere
3 6 (2.59%) VMware ESXi
3 6 (2.59%) Hyper-V
4 3 (1.29%) Nmap
5 2 (0.86%) UAG
5 2 (0.86%) NLBS
5 2 (0.86%) VMware ESX
6 1 (0.43%) NFS
6 1 (0.43%) Terminal Services
6 1 (0.43%) ISA Server
6 1 (0.43%) ProxySG
6 1 (0.43%) Snort
6 1 (0.43%) XenApp
6 1 (0.43%) XenDesktop
6 1 (0.43%) VMware Server
Systems Management
1 20 (8.62%) SCCM
2 13 (5.60%) Nessus
2 13 (5.60%) SCOM
3 10 (4.31%) SolarWinds Orion
3 10 (4.31%) SCSM
4 8 (3.45%) BMC PATROL
5 6 (2.59%) HP Quality Center
5 6 (2.59%) OVSD
6 4 (1.72%) CA Wily
7 3 (1.29%) Norton AntiVirus
7 3 (1.29%) Systems Management Server (SMS)
7 3 (1.29%) Backup Exec
7 3 (1.29%) SCOrch
8 2 (0.86%) MOM
9 1 (0.43%) OpenView
9 1 (0.43%) Unicenter
9 1 (0.43%) Nagios
9 1 (0.43%) ARCserve
9 1 (0.43%) DameWare
9 1 (0.43%) NetBackup
Vendors
1 56 (24.14%) Microsoft
2 25 (10.78%) Cisco
3 24 (10.34%) HP
4 19 (8.19%) Citrix
5 17 (7.33%) McAfee
6 15 (6.47%) Juniper
7 14 (6.03%) VMware
8 12 (5.17%) SolarWinds
8 12 (5.17%) BMC
8 12 (5.17%) Symantec
9 11 (4.74%) Remedy
9 11 (4.74%) Avaya
10 10 (4.31%) Qualys
11 7 (3.02%) Nortel
11 7 (3.02%) 3PAR
12 5 (2.16%) Genesys
12 5 (2.16%) NetApp
12 5 (2.16%) CheckPoint
12 5 (2.16%) Brocade
13 4 (1.72%) ServiceNow
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