The first table below looks at the demand for the Help Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
Help Desk Analyst
Rank 194 187 182
Rank change year-on-year
-7 -5
Contract jobs requiring a Help Desk Analyst 29 55 77
As % of all contract IT jobs located in the South East 0.373% 0.541% 0.730%
As % of the Job Titles category 0.403% 0.586% 0.788%
Number of daily rates quoted 8 19 8
Average daily rate £125 £138 £100
Average daily rate % change year-on-year
-9.09% +37.50%
90% offered a daily rate of more than £118 £105 £97
10% offered a daily rate of more than £130 £138 £141
UK excluding London average daily rate £120 £115 £100
% change year-on-year
+4.34% +15.00%
Number of hourly rates quoted 16 21 48
Average hourly rate £14.00 £13.00 £12.00
Average hourly rate % change year-on-year
+7.69% +8.33%
90% offered a hourly rate of more than £13.00 £11.00 £10.35
10% offered a hourly rate of more than £15.50 £14.50 £15.00
UK excluding London average hourly rate £13.18 £12.00 £12.00
% change year-on-year
+9.79% -
All Job Titles
South East
Contract IT job ads with a match in the
Job Titles category
7204 9391 9776
As % of all contract IT jobs located in the South East 92.56% 92.35% 92.64%
Number of daily rates quoted 3605 4218 4213
Average daily rate £350 £350 £355
Average daily rate % change year-on-year
- -1.40%
90% offered a daily rate of more than £205 £220 £215
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 572 721 839
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £12.00 £11.25 £11.00
10% offered a hourly rate of more than £39.00 £42.50 £42.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Help Desk Analyst
England

Help Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst across the South East region as a proportion of the total demand within the Job Titles category.

South East Help Desk Analyst Jobs Demand Trend

Help Desk Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the South East region.

South East Help Desk Analyst Daily Rate Trend

Help Desk Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the South East region.

South East Help Desk Analyst Hourly Rate Trend

Help Desk Analyst
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the South East region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Berkshire +14 10 £125 +33.33%
Hampshire +5 9 £140 +16.66%
Buckinghamshire -8 6 - -
Oxfordshire +9 3 - -
West Sussex +16 1 - -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 21 (42.00%) Windows
2 19 (38.00%) Microsoft
3 18 (36.00%) Active Directory
3 18 (36.00%) MS Office
4 16 (32.00%) Windows 7
5 15 (30.00%) Citrix
6 13 (26.00%) MS Excel
7 12 (24.00%) Windows XP
8 7 (14.00%) ITIL
9 6 (12.00%) WAN
10 5 (10.00%) Security Cleared
10 5 (10.00%) MCP
10 5 (10.00%) SLA
10 5 (10.00%) Microsoft Certification
10 5 (10.00%) Remedy
10 5 (10.00%) Incident Management
11 4 (8.000%) Finance
11 4 (8.000%) Lotus
11 4 (8.000%) Lotus Notes
11 4 (8.000%) Time Management
11 4 (8.000%) SC Cleared
12 3 (6.000%) VMware Infrastructure
12 3 (6.000%) TCP/IP
12 3 (6.000%) Internet
12 3 (6.000%) EPoS
12 3 (6.000%) VMware
12 3 (6.000%) Change Management
13 2 (4.000%) ITSM
13 2 (4.000%) Cisco
13 2 (4.000%) CCNA

Help Desk Analyst
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.000%) Lotus Notes
2 1 (2.000%) SharePoint
Applications
1 18 (36.00%) MS Office
2 13 (26.00%) MS Excel
3 1 (2.000%) MS PowerPoint
Business Applications
1 1 (2.000%) Staffware
Communications & Networking
1 6 (12.00%) WAN
2 3 (6.000%) TCP/IP
2 3 (6.000%) Internet
3 2 (4.000%) VPN
3 2 (4.000%) LAN
4 1 (2.000%) SSL
4 1 (2.000%) SMTP
4 1 (2.000%) FTP
4 1 (2.000%) HTTP
4 1 (2.000%) CTI
4 1 (2.000%) SSH
General
1 4 (8.000%) Finance
2 1 (2.000%) Telecoms
2 1 (2.000%) Banking
2 1 (2.000%) Retail
2 1 (2.000%) French Language
2 1 (2.000%) Greek Language
2 1 (2.000%) Italian Language
Miscellaneous
1 3 (6.000%) EPoS
2 1 (2.000%) iPhone
2 1 (2.000%) AS400
Operating Systems
1 21 (42.00%) Windows
2 16 (32.00%) Windows 7
3 12 (24.00%) Windows XP
4 2 (4.000%) Windows Server 2008
5 1 (2.000%) Windows Vista
Processes & Methodologies
1 7 (14.00%) ITIL
2 5 (10.00%) Incident Management
3 4 (8.000%) Time Management
4 3 (6.000%) Change Management
5 2 (4.000%) ITSM
6 1 (2.000%) Validation
6 1 (2.000%) Service Management
6 1 (2.000%) Service Delivery
6 1 (2.000%) Fault Management
Qualifications
1 5 (10.00%) Security Cleared
1 5 (10.00%) MCP
1 5 (10.00%) Microsoft Certification
2 4 (8.000%) SC Cleared
3 2 (4.000%) CCNA
3 2 (4.000%) Cisco Certification
4 1 (2.000%) BC Cleared
4 1 (2.000%) MCSE
4 1 (2.000%) Degree
Quality Assurance & Compliance
1 5 (10.00%) SLA
System Software
1 18 (36.00%) Active Directory
2 3 (6.000%) VMware Infrastructure
3 2 (4.000%) Hyper-V
4 1 (2.000%) Microsoft App-V
Vendors
1 19 (38.00%) Microsoft
2 15 (30.00%) Citrix
3 5 (10.00%) Remedy
4 4 (8.000%) Lotus
5 3 (6.000%) VMware
6 2 (4.000%) Cisco
7 1 (2.000%) Dell
7 1 (2.000%) Apple
7 1 (2.000%) Avaya
7 1 (2.000%) FrontRange
Berkshire
My client are a leading organisation within their industry and currently have the fantastic opportunity for a 1st Line Support Analyst to join them. You will be the...
Clearwater People Solutions
Rate: £100 - 150 Per Day
Posted: 18 May 2013
Oxford, Oxfordshire
Line Support, Network Engineer, CCNA... A strong understanding of LAN/WAN connectivity troubleshooting would also be highly beneficial as would previous service desk experience... Skills:- * Ability to troubleshoot...
Haybrook IT Resourcing Ltd
Rate: Up to £15 per hour
Posted: 17 May 2013