The table below looks at the statistics for the Help Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 190 223 174
Rank change year-on-year
+33 -49
Contract jobs requiring a Help Desk Analyst 56 22 66
As % of all contract IT jobs located in the South East 0.60% 0.25% 0.67%
As % of the Job Titles category 0.65% 0.27% 0.73%
Number of daily rates quoted 15 5 3
Average daily rate
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of your Daily Rate
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£115 £100 £150
Average daily rate % change year-on-year
+15.00% -33.33%
90% offered a daily rate of more than £110 £94 £148
10% offered a daily rate of more than £130 £123 £230
UK excluding London average daily rate £110 £101 £100
% change year-on-year
+8.91% +1.00%
Number of hourly rates quoted 24 14 39
Average hourly rate £15.75 £13.35 £12.62
Average hourly rate % change year-on-year
+17.97% +5.78%
90% offered a hourly rate of more than £12.00 £11.00 £10.00
10% offered a hourly rate of more than £17.00 £17.00 £14.80
UK excluding London average hourly rate £12.50 £13.00 £12.50
% change year-on-year
-3.84% +4.00%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8553 8234 9061
As % of all contract IT jobs located in the South East 92.18% 92.81% 91.63%
Number of daily rates quoted 4750 4342 4208
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £215 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 404 512 624
Average hourly rate £16.14 £17.50 £19.68
Average hourly rate % change year-on-year
-7.77% -11.07%
90% offered a hourly rate of more than £11.00 £11.75 £11.27
10% offered a hourly rate of more than £40.00 £38.75 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Help Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South East

Help Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Daily Rate Trend in the South East

Help Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Hourly Rate Trend in the South East

Help Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst across the South East region over the 3 months to 22 August 2014.

Help Desk Analyst Hourly Rate Histogram in the South East

Help Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the South East region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +11 10 £130 +18.18% 1
Buckinghamshire 0 9 £160 +60.00% 1
East Sussex - 8 - - 1
Middlesex - 8 £110 - 1
Hampshire -6 7 £115 - 1
West Sussex +4 5 - -
Kent -4 1 £118 - 1
Berkshire - - - -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 22 August 2014, IT contractor jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 74 (74.00%) Windows
2 51 (51.00%) Active Directory
3 40 (40.00%) MS Office
4 37 (37.00%) ITIL
4 37 (37.00%) Windows XP
4 37 (37.00%) Microsoft
5 35 (35.00%) Windows 7
6 22 (22.00%) MS Excel
7 17 (17.00%) Citrix
8 14 (14.00%) LAN
9 11 (11.00%) Windows Server 2008
9 11 (11.00%) WAN
9 11 (11.00%) Microsoft Certification
10 10 (10.00%) Incident Management
11 9 (9.00%) Finance
11 9 (9.00%) TCP/IP
12 8 (8.00%) ITSM
12 8 (8.00%) Law
13 7 (7.00%) Security Cleared
13 7 (7.00%) ERP
13 7 (7.00%) Windows 2000
14 6 (6.00%) VoIP
14 6 (6.00%) Cisco Certification
14 6 (6.00%) SLA
14 6 (6.00%) Windows Server 2003
14 6 (6.00%) CCNA
14 6 (6.00%) Symantec
14 6 (6.00%) WorkSite
14 6 (6.00%) SCCM
15 5 (5.00%) SCOM

Help Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 22 August 2014, IT contractor jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (6.00%) WorkSite
2 5 (5.00%) MS Exchange
3 3 (3.00%) Exchange Server 2010
4 1 (1.00%) Exchange Server 2000
4 1 (1.00%) IBM Notes
Applications
1 40 (40.00%) MS Office
2 22 (22.00%) MS Excel
3 2 (2.00%) Acrobat
4 1 (1.00%) MS PowerPoint
Business Applications
1 2 (2.00%) Remedy ITSM
Cloud Services
1 1 (1.00%) SaaS
Communications & Networking
1 14 (14.00%) LAN
2 11 (11.00%) WAN
3 9 (9.00%) TCP/IP
4 6 (6.00%) VoIP
5 5 (5.00%) VPN
6 3 (3.00%) Firewall
6 3 (3.00%) Internet
6 3 (3.00%) DHCP
7 2 (2.00%) ADSL
7 2 (2.00%) 3G
7 2 (2.00%) Wireless
8 1 (1.00%) SSH
8 1 (1.00%) FTP
8 1 (1.00%) HTTP
8 1 (1.00%) DNS
8 1 (1.00%) SMTP
Database & Business Intelligence
1 1 (1.00%) Oracle Database
General
1 9 (9.00%) Finance
2 8 (8.00%) Law
3 4 (4.00%) French Language
3 4 (4.00%) German Language
4 3 (3.00%) Retail
4 3 (3.00%) Telecoms
5 1 (1.00%) Legal
5 1 (1.00%) Manufacturing
Miscellaneous
1 4 (4.00%) Blackberry
2 2 (2.00%) EPoS
2 2 (2.00%) EFT
2 2 (2.00%) Management Information System
2 2 (2.00%) Video Conferencing
Operating Systems
1 74 (74.00%) Windows
2 37 (37.00%) Windows XP
3 35 (35.00%) Windows 7
4 11 (11.00%) Windows Server 2008
5 7 (7.00%) Windows 2000
6 6 (6.00%) Windows Server 2003
7 5 (5.00%) Windows 8
8 2 (2.00%) Windows NT
8 2 (2.00%) Windows 2000 Server
9 1 (1.00%) Windows Vista
9 1 (1.00%) AIX
Processes & Methodologies
1 37 (37.00%) ITIL
2 10 (10.00%) Incident Management
3 8 (8.00%) ITSM
4 7 (7.00%) ERP
5 4 (4.00%) Service Management
6 3 (3.00%) Problem Management
6 3 (3.00%) Risk Management
6 3 (3.00%) Change Management
7 2 (2.00%) Workflow
7 2 (2.00%) Migration
8 1 (1.00%) Fault Management
8 1 (1.00%) Project Planning
8 1 (1.00%) Asset Management
8 1 (1.00%) Workflow Management
8 1 (1.00%) Software Deployment
8 1 (1.00%) Disaster Recovery
8 1 (1.00%) Service Delivery
8 1 (1.00%) CRM
Programming Languages
1 2 (2.00%) Java
2 1 (1.00%) SQL
Qualifications
1 11 (11.00%) Microsoft Certification
2 7 (7.00%) Security Cleared
3 6 (6.00%) Cisco Certification
3 6 (6.00%) CCNA
4 5 (5.00%) SC Cleared
4 5 (5.00%) DV Cleared
4 5 (5.00%) MCSA
5 3 (3.00%) MCSE
5 3 (3.00%) MCP
6 1 (1.00%) BC Cleared
6 1 (1.00%) MCDST
6 1 (1.00%) MCITP
6 1 (1.00%) ITIL Foundation Certificate
6 1 (1.00%) A+ Certification
Quality Assurance & Compliance
1 6 (6.00%) SLA
2 1 (1.00%) ISO/IEC 20000
2 1 (1.00%) Sarbanes-Oxley
System Software
1 51 (51.00%) Active Directory
2 1 (1.00%) Citrix Presentation Server
2 1 (1.00%) XenApp
2 1 (1.00%) XenDesktop
Systems Management
1 6 (6.00%) SCCM
2 5 (5.00%) SCOM
3 1 (1.00%) Tivoli
3 1 (1.00%) Systems Management Server (SMS)
3 1 (1.00%) Norton AntiVirus
Vendors
1 37 (37.00%) Microsoft
2 17 (17.00%) Citrix
3 6 (6.00%) Symantec
4 5 (5.00%) CheckPoint
4 5 (5.00%) McAfee
5 4 (4.00%) Cisco
5 4 (4.00%) Remedy
6 3 (3.00%) Altiris
7 2 (2.00%) Adobe
8 1 (1.00%) Lotus
8 1 (1.00%) HP
8 1 (1.00%) Oracle
Surrey
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