The first table below looks at the demand for the Help Desk Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 209 214 185
Rank change year-on-year
+5 -29
Contract jobs requiring a Help Desk Analyst 41 23 63
As % of all contract IT jobs located in the South East 0.42% 0.27% 0.59%
As % of the Job Titles category 0.46% 0.30% 0.64%
Number of daily rates quoted 19 2 26
Average daily rate £145 £129 £138
Average daily rate % change year-on-year
+12.62% -6.36%
90% offered a daily rate of more than £100 £120 £105
10% offered a daily rate of more than £168 £138 £139
UK excluding London average daily rate £135 £98 £135
% change year-on-year
+38.46% -27.77%
Number of hourly rates quoted 14 12 15
Average hourly rate £14.67 £14.00 £13.50
Average hourly rate % change year-on-year
+4.78% +3.70%
90% offered a hourly rate of more than £12.15 £10.70 £11.50
10% offered a hourly rate of more than £96.25 £14.50 £14.50
UK excluding London average hourly rate £12.50 £11.50 £12.50
% change year-on-year
+8.69% -8.00%
Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8899 7717 9795
As % of all contract IT jobs located in the South East 91.87% 92.21% 92.38%
Number of daily rates quoted 4907 3849 4446
Average daily rate £350 £350 £350
90% offered a daily rate of more than £213 £220 £213
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 481 603 705
Average hourly rate £17.00 £18.50 £19.50
Average hourly rate % change year-on-year
-8.10% -5.12%
90% offered a hourly rate of more than £11.50 £11.50 £11.67
10% offered a hourly rate of more than £50.00 £39.00 £41.72
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Help Desk Analyst
England

Help Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South East

Help Desk Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Daily Rate Trend in the South East

Help Desk Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Analyst across the South East region over the 3 months to 18 April 2014.

Help Desk Analyst Daily Rate Histogram in the South East

Help Desk Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Hourly Rate Trend in the South East

Help Desk Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Analyst across the South East region over the 3 months to 18 April 2014.

Help Desk Analyst Hourly Rate Histogram in the South East

Help Desk Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Analyst within the South East region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Buckinghamshire -7 17 £145 - 4
Berkshire +1 13 £100 -14.89% 2
Surrey -5 8 £100 - 4
West Sussex 0 2 - -
Hampshire -1 1 - - 1
Kent - - - -
Middlesex - - - -
Oxfordshire - - - -
East Sussex - - - -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 18 April 2014, IT contractor jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title.

1 65 (70.65%) Windows
2 44 (47.83%) Active Directory
3 42 (45.65%) Microsoft
4 39 (42.39%) MS Office
5 38 (41.30%) Windows XP
6 33 (35.87%) ITIL
7 28 (30.43%) Windows 7
8 21 (22.83%) MS Excel
9 13 (14.13%) Citrix
10 11 (11.96%) SLA
11 10 (10.87%) Security Cleared
12 9 (9.78%) TCP/IP
12 9 (9.78%) VPN
13 8 (8.70%) Microsoft Certification
14 7 (7.61%) Finance
14 7 (7.61%) Remedy
14 7 (7.61%) Windows Server 2008
14 7 (7.61%) Incident Management
14 7 (7.61%) French Language
14 7 (7.61%) German Language
15 6 (6.52%) CheckPoint
15 6 (6.52%) Symantec
15 6 (6.52%) Service Management
15 6 (6.52%) ERP
16 5 (5.43%) Cisco
16 5 (5.43%) LAN
16 5 (5.43%) VoIP
16 5 (5.43%) Windows 2000
16 5 (5.43%) MCSA
16 5 (5.43%) ITSM

Help Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 18 April 2014, IT contractor jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (3.26%) MS Exchange
2 2 (2.17%) Exchange Server 2010
2 2 (2.17%) Blackberry Enterprise Server
Applications
1 39 (42.39%) MS Office
2 21 (22.83%) MS Excel
3 4 (4.35%) MS PowerPoint
4 1 (1.09%) Spreadsheet
Business Applications
1 1 (1.09%) assyst
Communications & Networking
1 9 (9.78%) TCP/IP
1 9 (9.78%) VPN
2 5 (5.43%) LAN
2 5 (5.43%) VoIP
3 4 (4.35%) WAN
3 4 (4.35%) ADSL
4 2 (2.17%) Firewall
4 2 (2.17%) Structured Cabling
4 2 (2.17%) Ethernet
4 2 (2.17%) FTP
5 1 (1.09%) HTTP
5 1 (1.09%) GSM
5 1 (1.09%) DNS
5 1 (1.09%) SMTP
5 1 (1.09%) DHCP
5 1 (1.09%) Intranet
5 1 (1.09%) Internet
5 1 (1.09%) Wireless
5 1 (1.09%) SSH
General
1 7 (7.61%) Finance
1 7 (7.61%) French Language
1 7 (7.61%) German Language
2 4 (4.35%) Retail
3 3 (3.26%) Spanish Language
4 2 (2.17%) Italian Language
5 1 (1.09%) Telecoms
5 1 (1.09%) Law
5 1 (1.09%) Legal
5 1 (1.09%) Manufacturing
Miscellaneous
1 4 (4.35%) EPoS
1 4 (4.35%) EFT
2 3 (3.26%) Blackberry
3 1 (1.09%) Management Information System
3 1 (1.09%) iPad
Operating Systems
1 65 (70.65%) Windows
2 38 (41.30%) Windows XP
3 28 (30.43%) Windows 7
4 7 (7.61%) Windows Server 2008
5 5 (5.43%) Windows 2000
6 3 (3.26%) Windows Server 2003
6 3 (3.26%) Windows 2000 Server
7 2 (2.17%) Windows NT
7 2 (2.17%) Mac OS X
8 1 (1.09%) Windows Vista
8 1 (1.09%) Windows Mobile
8 1 (1.09%) Windows 8
Processes & Methodologies
1 33 (35.87%) ITIL
2 7 (7.61%) Incident Management
3 6 (6.52%) Service Management
3 6 (6.52%) ERP
4 5 (5.43%) ITSM
5 1 (1.09%) Change Management
5 1 (1.09%) Disaster Recovery
5 1 (1.09%) Risk Management
5 1 (1.09%) Workflow
5 1 (1.09%) Fault Management
5 1 (1.09%) Software Deployment
Programming Languages
1 1 (1.09%) SQL
Qualifications
1 10 (10.87%) Security Cleared
2 8 (8.70%) Microsoft Certification
3 5 (5.43%) MCSA
3 5 (5.43%) SC Cleared
3 5 (5.43%) BC Cleared
4 4 (4.35%) DV Cleared
4 4 (4.35%) Degree
5 2 (2.17%) MCSE
5 2 (2.17%) MCP
6 1 (1.09%) MCDST
Quality Assurance & Compliance
1 11 (11.96%) SLA
2 1 (1.09%) Sarbanes-Oxley
System Software
1 44 (47.83%) Active Directory
Systems Management
1 5 (5.43%) SCCM
1 5 (5.43%) SCOM
2 1 (1.09%) Systems Management Server (SMS)
2 1 (1.09%) Norton AntiVirus
Vendors
1 42 (45.65%) Microsoft
2 13 (14.13%) Citrix
3 7 (7.61%) Remedy
4 6 (6.52%) CheckPoint
4 6 (6.52%) Symantec
5 5 (5.43%) Cisco
5 5 (5.43%) McAfee
6 3 (3.26%) HP
6 3 (3.26%) Altiris
7 2 (2.17%) Apple
8 1 (1.09%) Dell
8 1 (1.09%) SAP
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