South East SLA Contracts

The table below looks at the demand for Service Level Agreement (SLA) skills within the South East region with a comparison to our Quality Assurance & Compliance category. Included is a guide to the contractor rates offered in IT jobs that have cited SLA over the 3 months to 5 September 2008 with a comparison to the same period last year.

Service Level Agreement (SLA)
Location Aberdeen Ashton-under-Lyne Aylesbury Basildon Basingstoke Bath Bedfordshire Belfast Berkshire Bexleyheath Birmingham Borehamwood Bracknell Bradford Brighton Bristol Buckinghamshire Burnley Cambridge Cambridgeshire Canary Wharf Cardiff Chatham Cheshire Chester City of London Corsham County Antrim Coventry Crewe Croydon Deeside Derby Derbyshire Devon Docklands, London Dorset Douglas Durham East Anglia East Midlands East of England East Sussex Edinburgh England Epsom Essex Exeter Falkirk Feltham Flintshire Folkestone Glasgow Gloucester Gloucestershire Guildford Halifax Hampshire Harrogate Harrow Hartlepool Hastings Hemel Hempstead Herefordshire Hertfordshire Hinckley Home Counties Huntingdon Ilford Ipswich Isle of Man Kegworth Kent Knutsford Lancashire Leatherhead Leeds Leicestershire Lincolnshire London Luton Lutterworth M4 Corridor Maidenhead Manchester Merseyside Middlesex Midlands Milton Keynes Motherwell Newbury Newcastle Upon Tyne Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Plymouth Poole Portsmouth Potters Bar Reading Redditch Rochester Romford Rotherham Salford Salisbury Sandwich Scotland Sheffield Shropshire Slough Solihull Somerset South East South Wales South West South Yorkshire Southampton Staffordshire Suffolk Surrey Swansea Swindon Tadworth Telford Thames Valley Tyne and Wear UK Uxbridge Wales Walsall Warrington Warwick Warwickshire Watford Welwyn Garden City West Midlands West Sussex West Wales West Yorkshire Weybridge Wiltshire Windsor Woking Wokingham Worcester Worcestershire York Yorkshire	3 months to 5 Sep 2008	Same period last year
Rank	80	130
Rank change on same period last year	+50
Matching contract IT job ads	222	196
As % of all UK contract IT job ads sampled	0.300 %	0.193 %
As % of the category below	34.53 %	24.29 %
Daily rates quoted	29	41
Average minimum daily rate	£326	£323
Average daily rate	£343	£342
% change on same period last year	+0.19 %
Average maximum daily rate	£359	£361
UK excluding London average daily rate	£337	£325
% change on same period last year	+3.65 %
Hourly rates quoted	58	51
Average minimum hourly rate	£16.46	£17.52
Average hourly rate	£17.89	£18.79
% change on same period last year	-4.79 %
Average maximum hourly rate	£19.32	£20.06
UK excluding London average hourly rate	£17.85	£19.41
% change on same period last year	-8.03 %
Quality Assurance & Compliance South East
Matching contract IT job ads	643	807
As % of all UK contract IT job ads sampled	0.869 %	0.796 %
Daily rates quoted	183	237
Average minimum daily rate	£363	£346
Average daily rate	£384	£361
% change on same period last year	+6.19 %
Average maximum daily rate	£404	£376
UK excluding London average daily rate	£378	£354
% change on same period last year	+6.75 %
Hourly rates quoted	95	102
Average minimum hourly rate	£21.98	£24.87
Average hourly rate	£23.76	£26.75
% change on same period last year	-11.17 %
Average maximum hourly rate	£25.54	£28.63
UK excluding London average hourly rate	£23.82	£25.74
% change on same period last year	-7.48 %
SLA England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

SLA
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing SLA across the South East region as a proportion of the total demand within the Quality Assurance & Compliance category.

SLA
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing SLA across the South East region.

SLA
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing SLA across the South East region over the 3 months to 5 September 2008.

SLA
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing SLA across the South East region.

SLA
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing SLA across the South East region over the 3 months to 5 September 2008.

SLA
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing SLA within the South East region over the 3 months to 5 September 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Berkshire	+49	97	£289	-29.24 %
Surrey	+1	28	£349	+57.88 %
Buckinghamshire	+1	23	£342	-3.59 %
Hampshire	+19	20	£550	+183.08 %
Oxfordshire	+11	11	-	-
Middlesex	+11	9	£213	-37.03 %
Kent	+13	9	£390	-27.44 %
East Sussex	+18	8	-	-
West Sussex	+7	2	-	-
Home Counties	+14	1	-	-
M4 Corridor	+2	1	-	-
Thames Valley	-	1	-	-

SLA England

SLA
Top 30 Related IT Skills

For the 6 months to 5 September 2008, IT contractor jobs across the South East region citing SLA also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA.

1 89 (21.60 %) ITIL 2 84 (20.39 %) Telecoms 3 76 (18.45 %) Windows 4 43 (10.44 %) Service Delivery 5 42 (10.19 %) Active Directory 6 41 (9.951 %) Microsoft 7 40 (9.709 %) SQL 8 39 (9.466 %) UNIX 9 38 (9.223 %) TCP/IP 10 37 (8.981 %) Finance 11 35 (8.495 %) 3G 12 33 (8.010 %) Windows Server 2003 13 28 (6.796 %) Security Cleared 14 27 (6.553 %) Service Management 15 26 (6.311 %) Nokia

16 24 (5.825 %) SQL Server 16 24 (5.825 %) Internet 16 24 (5.825 %) Extranet 17 23 (5.583 %) MS Office 18 22 (5.340 %) Auditing 18 22 (5.340 %) French Language 19 21 (5.097 %) Incident Management 19 21 (5.097 %) Microsoft Certification 19 21 (5.097 %) ITIL Certification 20 20 (4.854 %) SAN 20 20 (4.854 %) Oracle 20 20 (4.854 %) Linux 20 20 (4.854 %) Windows 2000 20 20 (4.854 %) Network Security 21 19 (4.612 %) SC Cleared

SLA
Top Related IT Skills by Category

For the 6 months to 5 September 2008, IT contractor jobs across the South East region citing SLA also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited SLA. Up to 20 skills are shown per category.

Application Development 1 7 (1.699 %) .NET 1 7 (1.699 %) J2EE 2 5 (1.214 %) .NET Framework 3 4 (0.971 %) WebSphere 3 4 (0.971 %) CSS 3 4 (0.971 %) JSP 3 4 (0.971 %) Servlets 3 4 (0.971 %) XML 3 4 (0.971 %) XSLT 3 4 (0.971 %) JAAS 3 4 (0.971 %) MVC 4 2 (0.485 %) SAP XI 5 1 (0.243 %) SAP Basis 5 1 (0.243 %) CGI 5 1 (0.243 %) Application Packaging 5 1 (0.243 %) ASP	Application Platforms 1 15 (3.641 %) MS Exchange 2 10 (2.427 %) Exchange Server 2003 3 4 (0.971 %) Apache 4 3 (0.728 %) IIS 4 3 (0.728 %) SharePoint 4 3 (0.728 %) Exchange Server 2007 5 2 (0.485 %) Live Communications Server 5 2 (0.485 %) WebLogic 5 2 (0.485 %) Lotus Notes 5 2 (0.485 %) Tomcat 6 1 (0.243 %) NetWeaver 6 1 (0.243 %) BizTalk Server 6 1 (0.243 %) Commerce Server 6 1 (0.243 %) WebSphere MQ 6 1 (0.243 %) GroupWise 6 1 (0.243 %) SharePoint Server 2007 6 1 (0.243 %) Commerce Server 2007
Applications 1 23 (5.583 %) MS Office 2 18 (4.369 %) MS Excel 3 2 (0.485 %) MS PowerPoint 4 1 (0.243 %) MS Project 4 1 (0.243 %) MS Visio	Business Applications 1 8 (1.942 %) Endur 2 2 (0.485 %) SAP HR 3 1 (0.243 %) SAP R/3 3 1 (0.243 %) SAP IS-U 3 1 (0.243 %) Oracle 11i
Communications & Networking 1 38 (9.223 %) TCP/IP 2 35 (8.495 %) 3G 3 24 (5.825 %) Internet 3 24 (5.825 %) Extranet 4 20 (4.854 %) SAN 4 20 (4.854 %) Network Security 5 16 (3.883 %) SDH 6 14 (3.398 %) LAN 7 13 (3.155 %) WAN 7 13 (3.155 %) SGSN 7 13 (3.155 %) 2G 8 12 (2.913 %) Firewall 9 10 (2.427 %) ATM 10 7 (1.699 %) VoIP 10 7 (1.699 %) Wi-Fi 10 7 (1.699 %) Wireshark 11 6 (1.456 %) LDAP 11 6 (1.456 %) VPN 11 6 (1.456 %) CTI 12 5 (1.214 %) DNS	Database & Business Intelligence 1 24 (5.825 %) SQL Server 2 7 (1.699 %) SQL Server 2000 2 7 (1.699 %) SQL Server 2005 3 6 (1.456 %) Oracle 10g 4 5 (1.214 %) MySQL 5 3 (0.728 %) BusinessObjects 5 3 (0.728 %) SAP BW 6 2 (0.485 %) Data Cleansing 6 2 (0.485 %) Oracle 9i 7 1 (0.243 %) MS Access 7 1 (0.243 %) Datawarehouse 7 1 (0.243 %) DTS 7 1 (0.243 %) ETL 7 1 (0.243 %) RDBMS 7 1 (0.243 %) DB2 7 1 (0.243 %) Crystal Reports 7 1 (0.243 %) Informix 7 1 (0.243 %) EDRMS 7 1 (0.243 %) GIS
Development Applications 1 3 (0.728 %) MSI 2 2 (0.485 %) InstallShield 3 1 (0.243 %) Visual Studio 3 1 (0.243 %) Flash 3 1 (0.243 %) ClearCase 3 1 (0.243 %) QuickTest Pro 3 1 (0.243 %) LoadRunner	General 1 84 (20.39 %) Telecoms 2 37 (8.981 %) Finance 3 22 (5.340 %) Auditing 4 19 (4.612 %) Front Office 5 17 (4.126 %) Government 6 9 (2.184 %) Health 6 9 (2.184 %) Pharmaceutical 7 7 (1.699 %) Retail 8 6 (1.456 %) Automotive 9 5 (1.214 %) Billing 9 5 (1.214 %) Local Government 10 4 (0.971 %) Marketing 10 4 (0.971 %) Education 11 3 (0.728 %) Insurance 12 2 (0.485 %) Military 12 2 (0.485 %) Banking 12 2 (0.485 %) Law 12 2 (0.485 %) Electric 12 2 (0.485 %) Financial Institution 13 1 (0.243 %) Back Office
Job Titles 1 86 (20.87 %) Analyst 2 35 (8.495 %) Support Analyst 3 34 (8.252 %) Network Engineer 4 30 (7.282 %) Service Manager 5 23 (5.583 %) Support Engineer 6 20 (4.854 %) Services Delivery Manager 6 20 (4.854 %) Delivery Manager 7 18 (4.369 %) 1st Line Support 8 14 (3.398 %) Consultant 8 14 (3.398 %) Radio Access Network Engineer 9 13 (3.155 %) Network Support 10 11 (2.670 %) Systems Engineer 10 11 (2.670 %) Developer 10 11 (2.670 %) Support Specialist 11 10 (2.427 %) Service Analyst 11 10 (2.427 %) Administrator 11 10 (2.427 %) Network Support Engineer 11 10 (2.427 %) Performance Analyst 12 9 (2.184 %) Helpdesk Support 12 9 (2.184 %) 2nd Line Support	Miscellaneous 1 22 (5.340 %) French Language 2 14 (3.398 %) Spanish Language 3 13 (3.155 %) NHS 3 13 (3.155 %) Clustering 4 10 (2.427 %) Mainframe 5 6 (1.456 %) German Language 5 6 (1.456 %) Italian Language 6 5 (1.214 %) Management Information System 7 4 (0.971 %) PKI 8 3 (0.728 %) IPTV 8 3 (0.728 %) Computer Science 8 3 (0.728 %) CMDB 9 2 (0.485 %) Dutch Language 9 2 (0.485 %) Statistics 9 2 (0.485 %) Data Protection Act 9 2 (0.485 %) SecurID 9 2 (0.485 %) AS400 9 2 (0.485 %) Smartcard 9 2 (0.485 %) Blackberry 9 2 (0.485 %) Chip and PIN
Operating Systems 1 76 (18.45 %) Windows 2 39 (9.466 %) UNIX 3 33 (8.010 %) Windows Server 2003 4 20 (4.854 %) Linux 4 20 (4.854 %) Windows 2000 5 14 (3.398 %) Windows XP 6 12 (2.913 %) Solaris 6 12 (2.913 %) Windows NT 7 4 (0.971 %) AIX 8 3 (0.728 %) VMS 8 3 (0.728 %) Windows Vista 8 3 (0.728 %) Windows 2000 Server 8 3 (0.728 %) Red Hat Linux 9 2 (0.485 %) SUSE 9 2 (0.485 %) OS/390 9 2 (0.485 %) MVS 10 1 (0.243 %) HPUX	Processes & Methodologies 1 89 (21.60 %) ITIL 2 43 (10.44 %) Service Delivery 3 28 (6.796 %) Security Cleared 4 27 (6.553 %) Service Management 5 21 (5.097 %) Incident Management 6 19 (4.612 %) SC Cleared 6 19 (4.612 %) Change Management 7 18 (4.369 %) Project Management 8 11 (2.670 %) Workflow 8 11 (2.670 %) Performance Management 9 9 (2.184 %) Fault Management 9 9 (2.184 %) Problem Management 10 8 (1.942 %) ETRM 11 7 (1.699 %) WFM 12 6 (1.456 %) Load Balancing 12 6 (1.456 %) ITSM 13 5 (1.214 %) Risk Management 13 5 (1.214 %) Asset Management 13 5 (1.214 %) Business Intelligence 14 4 (0.971 %) PRINCE
Programming Languages 1 40 (9.709 %) SQL 2 11 (2.670 %) VBScript 2 11 (2.670 %) VB 3 6 (1.456 %) Perl 4 5 (1.214 %) Java 5 3 (0.728 %) Shell Script 5 3 (0.728 %) C 6 2 (0.485 %) PHP 6 2 (0.485 %) PL/SQL 6 2 (0.485 %) VBA 7 1 (0.243 %) Python 7 1 (0.243 %) JCL 7 1 (0.243 %) AWK 7 1 (0.243 %) C# 7 1 (0.243 %) C++ 7 1 (0.243 %) ABAP 7 1 (0.243 %) Transact-SQL	Qualifications 1 21 (5.097 %) Microsoft Certification 1 21 (5.097 %) ITIL Certification 2 16 (3.883 %) Degree 3 15 (3.641 %) Cisco Certification 3 15 (3.641 %) MCSE 4 14 (3.398 %) CCNA 5 11 (2.670 %) MCP 6 7 (1.699 %) MCTS 7 6 (1.456 %) MCSA 8 4 (0.971 %) CNE 8 4 (0.971 %) Novell Certification 8 4 (0.971 %) MOS 9 3 (0.728 %) HNC 10 2 (0.485 %) PRINCE2 Certification 10 2 (0.485 %) CCSE 10 2 (0.485 %) HP APS 11 1 (0.243 %) PMP 11 1 (0.243 %) PMI Certification 11 1 (0.243 %) ECDL 11 1 (0.243 %) HND
Quality Assurance & Compliance 1 7 (1.699 %) Sarbanes-Oxley 1 7 (1.699 %) QA 2 6 (1.456 %) GCP 3 3 (0.728 %) ISO27001 4 2 (0.485 %) ISO8583 4 2 (0.485 %) ISO9000 5 1 (0.243 %) ISO9001 5 1 (0.243 %) Basel II 5 1 (0.243 %) BS15000	System Software 1 42 (10.19 %) Active Directory 2 5 (1.214 %) VMware ESX 2 5 (1.214 %) Citrix Presentation Server 3 3 (0.728 %) Backup Exec 4 2 (0.485 %) NetBackup 5 1 (0.243 %) ISA Server 5 1 (0.243 %) VMware GSX 5 1 (0.243 %) Novell eDirectory 5 1 (0.243 %) VMware Infrastructure
Systems Management 1 8 (1.942 %) OpenView 2 6 (1.456 %) Tivoli 3 4 (0.971 %) Tivoli Storage Manager 3 4 (0.971 %) OVOW 4 3 (0.728 %) CONTROL-M 4 3 (0.728 %) CiscoWorks 5 2 (0.485 %) Unicenter 5 2 (0.485 %) Tivoli NetView 5 2 (0.485 %) Systems Management Server (SMS) 5 2 (0.485 %) Oracle Enterprise Manager 5 2 (0.485 %) BMC PATROL 6 1 (0.243 %) Netcool 6 1 (0.243 %) MOM	Vendors 1 41 (9.951 %) Microsoft 2 26 (6.311 %) Nokia 3 20 (4.854 %) Oracle 4 16 (3.883 %) HP 5 15 (3.641 %) Cisco 5 15 (3.641 %) Remedy 5 15 (3.641 %) Ericsson 6 14 (3.398 %) Citrix 7 9 (2.184 %) Nortel 8 8 (1.942 %) Sun 8 8 (1.942 %) OpenLink 8 8 (1.942 %) VMware 9 7 (1.699 %) Genesys 9 7 (1.699 %) IBM 9 7 (1.699 %) SAP 10 6 (1.456 %) EMC 10 6 (1.456 %) CheckPoint 10 6 (1.456 %) NEC 11 5 (1.214 %) VERITAS 12 4 (0.971 %) Compaq