The first table below looks at the demand for the Help Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the South East region.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 359 365 389
Rank change year-on-year
+6 +24
Permanent jobs requiring a Help Desk Analyst 89 74 54
As % of all permanent IT jobs located in the South East 0.40% 0.34% 0.23%
As % of the Job Titles category 0.42% 0.36% 0.24%
Number of salaries quoted 84 69 51
Average salary £22,000 £19,000 £23,000
Average salary % change year-on-year
+15.78% -17.39%
90% offered a salary of more than £17,500 £17,225 £17,050
10% offered a salary of more than £26,500 £25,000 £29,750
UK excluding London average salary £20,500 £19,000 £21,000
% change year-on-year
+7.89% -9.52%
Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21332 20818 22073
As % of all permanent IT jobs located in the South East 94.81% 94.99% 95.60%
Number of salaries quoted 17016 17146 18867
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £38,500 £38,500
% change year-on-year
+3.89% -
Help Desk Analyst
England

Help Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South East

Help Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Salary Trend in the South East

Help Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the South East region over the 3 months to 1 August 2014.

Help Desk Analyst Salary Histogram in the South East

Help Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the South East region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Sussex - 26 £24,000 - 2
Surrey +7 22 £22,500 +7.14%
Hampshire -17 17 £20,500 +13.88% 1
Kent -6 9 £20,000 -20.00%
Berkshire -3 8 £22,000 +12.82% 1
Buckinghamshire -6 8 £18,000 -34.54%
Middlesex - 1 £24,000 -
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 1 August 2014, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 120 (76.43%) Windows
2 92 (58.60%) Active Directory
3 87 (55.41%) MS Office
4 81 (51.59%) Microsoft
5 67 (42.68%) ITIL
6 63 (40.13%) MS Excel
7 55 (35.03%) Windows 7
8 49 (31.21%) SLA
9 43 (27.39%) Windows XP
10 40 (25.48%) MS Exchange
11 37 (23.57%) Windows Server 2008
12 28 (17.83%) Citrix
13 25 (15.92%) Microsoft Certification
13 25 (15.92%) TCP/IP
14 24 (15.29%) Blackberry
14 24 (15.29%) Windows Server 2003
14 24 (15.29%) Finance
14 24 (15.29%) VMware
15 23 (14.65%) Cisco
15 23 (14.65%) Exchange Server 2010
15 23 (14.65%) Exchange Server 2007
15 23 (14.65%) VMware Infrastructure
16 16 (10.19%) SQL
16 16 (10.19%) A+ Certification
16 16 (10.19%) Windows Vista
16 16 (10.19%) Windows 2000 Server
17 15 (9.55%) SharePoint
17 15 (9.55%) MCITP
18 14 (8.92%) vSphere
19 13 (8.28%) Retail

Help Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 1 August 2014, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 40 (25.48%) MS Exchange
2 23 (14.65%) Exchange Server 2010
2 23 (14.65%) Exchange Server 2007
3 15 (9.55%) SharePoint
4 7 (4.46%) Exchange Server 2000
5 6 (3.82%) Exchange Server 2003
6 4 (2.55%) Blackberry Enterprise Server
7 2 (1.27%) IBM Notes
7 2 (1.27%) WorkSite
8 1 (0.64%) Exchange Server 2013
Applications
1 87 (55.41%) MS Office
2 63 (40.13%) MS Excel
3 4 (2.55%) MS PowerPoint
4 2 (1.27%) QuarkXPress
Communications & Networking
1 25 (15.92%) TCP/IP
2 12 (7.64%) DHCP
3 11 (7.01%) IP Telephony
3 11 (7.01%) Cisco IPT
3 11 (7.01%) SAN
4 10 (6.37%) VoIP
5 9 (5.73%) Wireless
6 8 (5.10%) DNS
6 8 (5.10%) Firewall
7 6 (3.82%) Internet
8 5 (3.18%) SSL
9 3 (1.91%) LAN
10 2 (1.27%) PBX
10 2 (1.27%) VPN
11 1 (0.64%) Ethernet
11 1 (0.64%) Broadband
Database & Business Intelligence
1 4 (2.55%) Data Warehouse
2 2 (1.27%) SQL Server
2 2 (1.27%) SQL Server 2005
2 2 (1.27%) SQL Server 2008
3 1 (0.64%) MS Access
Development Applications
1 4 (2.55%) Team Foundation Server
General
1 24 (15.29%) Finance
2 13 (8.28%) Retail
2 13 (8.28%) Law
3 7 (4.46%) Legal
4 5 (3.18%) Telecoms
4 5 (3.18%) Publishing
5 4 (2.55%) Banking
6 2 (1.27%) German Language
7 1 (0.64%) Polish Language
7 1 (0.64%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.64%) .NET
Miscellaneous
1 24 (15.29%) Blackberry
2 8 (5.10%) EPoS
3 6 (3.82%) Statistics
4 3 (1.91%) Computer Science
5 2 (1.27%) Management Information System
5 2 (1.27%) IVR
5 2 (1.27%) PDA
5 2 (1.27%) iPad
5 2 (1.27%) Video Conferencing
5 2 (1.27%) iPhone
6 1 (0.64%) Wiki
Operating Systems
1 120 (76.43%) Windows
2 55 (35.03%) Windows 7
3 43 (27.39%) Windows XP
4 37 (23.57%) Windows Server 2008
5 24 (15.29%) Windows Server 2003
6 16 (10.19%) Windows Vista
6 16 (10.19%) Windows 2000 Server
7 11 (7.01%) Windows 8
8 4 (2.55%) Windows 2000
9 3 (1.91%) Mac OS
10 2 (1.27%) Linux
11 1 (0.64%) Windows Server 2012
Processes & Methodologies
1 67 (42.68%) ITIL
2 9 (5.73%) Problem Management
3 8 (5.10%) Software Distribution
3 8 (5.10%) CRM
4 6 (3.82%) Incident Management
4 6 (3.82%) Document Management
4 6 (3.82%) Service Delivery
5 5 (3.18%) ITSM
5 5 (3.18%) E-Commerce
6 4 (2.55%) Project Management
6 4 (2.55%) Service Management
6 4 (2.55%) Software Deployment
6 4 (2.55%) Continuous Improvement
7 3 (1.91%) Migration
8 2 (1.27%) ERP
8 2 (1.27%) ITIL V3
8 2 (1.27%) Data Protection
9 1 (0.64%) Time Management
Programming Languages
1 16 (10.19%) SQL
2 11 (7.01%) PowerShell
3 1 (0.64%) PowerHouse
3 1 (0.64%) VB.NET
Qualifications
1 25 (15.92%) Microsoft Certification
2 16 (10.19%) A+ Certification
3 15 (9.55%) MCITP
4 13 (8.28%) MCP
4 13 (8.28%) MCSE
5 10 (6.37%) Cisco Certification
5 10 (6.37%) CCNA
6 9 (5.73%) ITIL Foundation Certificate
7 8 (5.10%) Security Cleared
8 6 (3.82%) Degree
9 5 (3.18%) SC Cleared
10 4 (2.55%) MCTS
10 4 (2.55%) DV Cleared
11 3 (1.91%) Network+ Certification
11 3 (1.91%) MCSA
11 3 (1.91%) HND
12 2 (1.27%) ITIL Certification
Quality Assurance & Compliance
1 49 (31.21%) SLA
2 3 (1.91%) ISO/IEC 27001
System Software
1 92 (58.60%) Active Directory
2 23 (14.65%) VMware Infrastructure
3 14 (8.92%) vSphere
4 11 (7.01%) XenApp
4 11 (7.01%) VMware ESXi
5 6 (3.82%) Hyper-V
Systems Management
1 9 (5.73%) SCCM
2 5 (3.18%) Backup Exec
3 4 (2.55%) Systems Management Server (SMS)
4 2 (1.27%) SCOM
Vendors
1 81 (51.59%) Microsoft
2 28 (17.83%) Citrix
3 24 (15.29%) VMware
4 23 (14.65%) Cisco
5 12 (7.64%) HP
6 11 (7.01%) NetIQ
7 8 (5.10%) SAP
8 7 (4.46%) Symantec
9 6 (3.82%) SonicWALL
10 5 (3.18%) Dell
10 5 (3.18%) Apple
10 5 (3.18%) Avaya
11 4 (2.55%) CommVault
11 4 (2.55%) Mitel
12 2 (1.27%) McAfee
12 2 (1.27%) Quark
12 2 (1.27%) CheckPoint
12 2 (1.27%) Lotus
12 2 (1.27%) Adobe
12 2 (1.27%) Altiris
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