The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 386 376 391
Rank change year-on-year
-10 +15
Permanent jobs requiring a Help Desk Analyst 50 45 45
As % of all permanent IT jobs located in the South East 0.24% 0.22% 0.21%
As % of the Job Titles category 0.25% 0.23% 0.22%
Number of salaries quoted 48 44 44
Average salary £21,750 £21,000 £22,000
Average salary % change year-on-year
+3.57% -4.54%
90% offered a salary of more than £19,150 £18,500 £17,650
10% offered a salary of more than £27,850 £23,100 £24,250
UK excluding London average salary £21,000 £20,000 £19,500
% change year-on-year
+5.00% +2.56%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
19758 19598 20408
As % of all permanent IT jobs located in the South East 95.27% 94.69% 95.09%
Number of salaries quoted 16144 15491 17340
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,500 £25,000
10% offered a salary of more than £62,500 £57,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South East

Help Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Salary Trend in the South East

Help Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the South East region over the 3 months to 27 February 2015.

Help Desk Analyst Salary Histogram in the South East

Help Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the South East region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +8 30 £21,750 +3.57% 3
Kent +11 8 £23,000 +31.42% 2
Hampshire -13 4 £21,375 +15.54%
Buckinghamshire +3 3 £18,750 -14.77%
Berkshire -2 3 £24,000 +23.07% 2
West Sussex -7 1 £27,500 +41.02%
East Sussex -18 1 £19,500 -8.23%
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 27 February 2015, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 82 (75.93%) Windows
2 63 (58.33%) Microsoft
3 49 (45.37%) Active Directory
4 45 (41.67%) Windows XP
5 44 (40.74%) MS Excel
6 40 (37.04%) MS Office
7 38 (35.19%) SLA
8 34 (31.48%) Windows 7
9 28 (25.93%) ITIL
10 26 (24.07%) Citrix
11 25 (23.15%) TCP/IP
12 24 (22.22%) MS Exchange
13 23 (21.30%) Firewall
13 23 (21.30%) Windows Server 2008
14 22 (20.37%) Windows Vista
14 22 (20.37%) Windows Server 2003
15 20 (18.52%) HP
16 18 (16.67%) Microsoft Certification
17 17 (15.74%) Exchange Server 2007
17 17 (15.74%) Exchange Server 2010
18 15 (13.89%) Blackberry
19 14 (12.96%) Symantec
19 14 (12.96%) DNS
19 14 (12.96%) VMware
20 13 (12.04%) Backup Exec
20 13 (12.04%) VMware Infrastructure
20 13 (12.04%) Exchange Server 2003
21 12 (11.11%) SonicWALL
21 12 (11.11%) SSL
21 12 (11.11%) WAN

Help Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 27 February 2015, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (22.22%) MS Exchange
2 17 (15.74%) Exchange Server 2007
2 17 (15.74%) Exchange Server 2010
3 13 (12.04%) Exchange Server 2003
4 7 (6.48%) WorkSite
5 6 (5.56%) SharePoint
6 4 (3.70%) Exchange Server 2000
7 2 (1.85%) Blackberry Enterprise Server
8 1 (0.93%) IBM Notes
Applications
1 44 (40.74%) MS Excel
2 40 (37.04%) MS Office
3 2 (1.85%) MS PowerPoint
Cloud Services
1 1 (0.93%) Office 365
Communications & Networking
1 25 (23.15%) TCP/IP
2 23 (21.30%) Firewall
3 14 (12.96%) DNS
4 12 (11.11%) SSL
4 12 (11.11%) WAN
5 11 (10.19%) VPN
5 11 (10.19%) LAN
6 9 (8.33%) Internet
7 5 (4.63%) VoIP
8 2 (1.85%) ADSL
8 2 (1.85%) Ethernet
8 2 (1.85%) Wireless
9 1 (0.93%) VLAN
9 1 (0.93%) Cisco IPT
9 1 (0.93%) Wi-Fi
9 1 (0.93%) Extranet
9 1 (0.93%) PBX
General
1 9 (8.33%) Law
2 4 (3.70%) French Language
2 4 (3.70%) German Language
2 4 (3.70%) Italian Language
2 4 (3.70%) Spanish Language
3 3 (2.78%) Retail
4 2 (1.85%) Telecoms
4 2 (1.85%) Finance
4 2 (1.85%) Legal
4 2 (1.85%) Manufacturing
5 1 (0.93%) Advertising
5 1 (0.93%) Banking
Libraries, Frameworks & Software Standards
1 2 (1.85%) HTML
2 1 (0.93%) CSS
Miscellaneous
1 15 (13.89%) Blackberry
2 5 (4.63%) Computer Science
3 3 (2.78%) Mobile Computing
4 2 (1.85%) Analytical Skills
4 2 (1.85%) EPoS
4 2 (1.85%) FMCG
5 1 (0.93%) Video Conferencing
5 1 (0.93%) IVR
5 1 (0.93%) PDA
5 1 (0.93%) Statistics
5 1 (0.93%) Mathematics
Operating Systems
1 82 (75.93%) Windows
2 45 (41.67%) Windows XP
3 34 (31.48%) Windows 7
4 23 (21.30%) Windows Server 2008
5 22 (20.37%) Windows Server 2003
5 22 (20.37%) Windows Vista
6 11 (10.19%) Windows 8
7 9 (8.33%) Windows 2000 Server
8 6 (5.56%) Windows 2000
9 5 (4.63%) Linux
10 3 (2.78%) Windows Server 2012
11 2 (1.85%) UNIX
12 1 (0.93%) zOS
Processes & Methodologies
1 28 (25.93%) ITIL
2 10 (9.26%) Incident Management
3 6 (5.56%) Line Management
4 5 (4.63%) CRM
4 5 (4.63%) Service Delivery
5 4 (3.70%) Disaster Recovery
5 4 (3.70%) Problem Management
5 4 (3.70%) Kalman Filter
6 2 (1.85%) ERP
6 2 (1.85%) Software Distribution
6 2 (1.85%) Network Monitoring
6 2 (1.85%) ITSM
6 2 (1.85%) Document Management
7 1 (0.93%) System Testing
7 1 (0.93%) Data Protection
7 1 (0.93%) E-Commerce
Programming Languages
1 10 (9.26%) SQL
2 2 (1.85%) C
Qualifications
1 18 (16.67%) Microsoft Certification
2 11 (10.19%) MCSE
3 8 (7.41%) Degree
4 7 (6.48%) Security Cleared
4 7 (6.48%) MCP
4 7 (6.48%) HND
5 6 (5.56%) DV Cleared
6 5 (4.63%) ITIL Foundation Certificate
6 5 (4.63%) CCNA
6 5 (4.63%) Cisco Certification
7 4 (3.70%) A+ Certification
7 4 (3.70%) SC Cleared
7 4 (3.70%) MCITP
8 3 (2.78%) MCDST
8 3 (2.78%) MCSA
9 2 (1.85%) Network+ Certification
10 1 (0.93%) VCP4
Quality Assurance & Compliance
1 38 (35.19%) SLA
2 3 (2.78%) Sarbanes-Oxley
System Software
1 49 (45.37%) Active Directory
2 13 (12.04%) VMware Infrastructure
3 12 (11.11%) Hyper-V
4 3 (2.78%) Terminal Services
5 1 (0.93%) XenApp
Systems Management
1 13 (12.04%) Backup Exec
2 4 (3.70%) Systems Management Server (SMS)
3 2 (1.85%) SCCM
3 2 (1.85%) SCOM
Vendors
1 63 (58.33%) Microsoft
2 26 (24.07%) Citrix
3 20 (18.52%) HP
4 14 (12.96%) Symantec
4 14 (12.96%) VMware
5 12 (11.11%) Dell
5 12 (11.11%) SonicWALL
6 4 (3.70%) Cisco
7 3 (2.78%) SAP
7 3 (2.78%) McAfee
8 2 (1.85%) SolarWinds
8 2 (1.85%) CheckPoint
8 2 (1.85%) BMC
9 1 (0.93%) Lotus
9 1 (0.93%) Apple
9 1 (0.93%) Altiris
9 1 (0.93%) LANDesk
9 1 (0.93%) Remedy
9 1 (0.93%) Oracle
9 1 (0.93%) Macromedia
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