The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 379 367 375
Rank change year-on-year
-12 +8
Permanent jobs requiring a Help Desk Analyst 70 72 62
As % of all permanent IT jobs located in the South East 0.32% 0.33% 0.28%
As % of the Job Titles category 0.34% 0.35% 0.29%
Number of salaries quoted 69 69 62
Average salary £22,000 £20,250 £19,500
Average salary % change year-on-year
+8.64% +3.84%
90% offered a salary of more than £16,725 £17,500 £17,000
10% offered a salary of more than £27,500 £25,600 £23,700
UK excluding London average salary £21,250 £18,500 £19,500
% change year-on-year
+14.86% -5.12%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20681 20579 21307
As % of all permanent IT jobs located in the South East 94.71% 95.02% 95.53%
Number of salaries quoted 16344 16975 18242
Average salary £41,500 £42,000 £40,000
Average salary % change year-on-year
-1.19% +5.00%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £62,500 £58,500 £62,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South East

Help Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Salary Trend in the South East

Help Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the South East region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +7 21 £20,750 -5.68% 1
Surrey +4 16 £22,500 +9.75% 3
Hampshire -23 16 £21,125 +15.75%
East Sussex -6 7 £21,250 -5.55%
Berkshire -10 5 £22,250 +1.13% 1
Oxfordshire +13 2 £18,750 -16.20% 2
Kent - 2 £21,500 -
West Sussex -5 1 £16,500 -8.33% 1
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 24 October 2014, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 121 (77.56%) Windows
2 79 (50.64%) Active Directory
3 77 (49.36%) Microsoft
4 73 (46.79%) MS Office
5 60 (38.46%) SLA
6 59 (37.82%) MS Excel
7 55 (35.26%) ITIL
8 49 (31.41%) Windows 7
9 48 (30.77%) Windows XP
10 41 (26.28%) MS Exchange
11 33 (21.15%) TCP/IP
12 29 (18.59%) Windows Vista
13 27 (17.31%) Windows Server 2008
13 27 (17.31%) Windows Server 2003
14 25 (16.03%) Blackberry
15 24 (15.38%) Microsoft Certification
16 23 (14.74%) Exchange Server 2007
16 23 (14.74%) Exchange Server 2010
17 21 (13.46%) Citrix
18 20 (12.82%) Windows 2000 Server
19 18 (11.54%) Cisco
19 18 (11.54%) Firewall
20 17 (10.90%) Finance
20 17 (10.90%) Retail
21 16 (10.26%) DNS
21 16 (10.26%) HP
22 15 (9.62%) Symantec
22 15 (9.62%) VoIP
22 15 (9.62%) VMware
23 14 (8.97%) VMware Infrastructure

Help Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 24 October 2014, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (26.28%) MS Exchange
2 23 (14.74%) Exchange Server 2007
2 23 (14.74%) Exchange Server 2010
3 12 (7.69%) Exchange Server 2003
4 7 (4.49%) Exchange Server 2000
5 5 (3.21%) SharePoint
6 4 (2.56%) Blackberry Enterprise Server
7 3 (1.92%) IBM Notes
Applications
1 73 (46.79%) MS Office
2 59 (37.82%) MS Excel
3 5 (3.21%) MS PowerPoint
4 2 (1.28%) Adobe Creative Suite
4 2 (1.28%) QuarkXPress
Cloud Services
1 1 (0.64%) Office 365
Communications & Networking
1 33 (21.15%) TCP/IP
2 18 (11.54%) Firewall
3 16 (10.26%) DNS
4 15 (9.62%) VoIP
5 12 (7.69%) DHCP
6 11 (7.05%) SSL
7 10 (6.41%) VPN
8 9 (5.77%) Wireless
8 9 (5.77%) LAN
9 7 (4.49%) WAN
10 5 (3.21%) Internet
11 3 (1.92%) Ethernet
11 3 (1.92%) ADSL
12 2 (1.28%) PBX
13 1 (0.64%) Broadband
13 1 (0.64%) Cisco IPT
13 1 (0.64%) Wi-Fi
Database & Business Intelligence
1 4 (2.56%) Data Warehouse
2 1 (0.64%) MS Access
Development Applications
1 4 (2.56%) Team Foundation Server
General
1 17 (10.90%) Finance
1 17 (10.90%) Retail
2 13 (8.33%) Law
3 5 (3.21%) Publishing
3 5 (3.21%) Banking
4 4 (2.56%) Telecoms
4 4 (2.56%) Legal
4 4 (2.56%) French Language
4 4 (2.56%) German Language
4 4 (2.56%) Italian Language
4 4 (2.56%) Spanish Language
5 2 (1.28%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (0.64%) .NET
Miscellaneous
1 25 (16.03%) Blackberry
2 10 (6.41%) EPoS
3 4 (2.56%) Statistics
3 4 (2.56%) Computer Science
4 3 (1.92%) Analytical Skills
5 2 (1.28%) Video Conferencing
5 2 (1.28%) FMCG
5 2 (1.28%) User Experience
5 2 (1.28%) IVR
5 2 (1.28%) PDA
6 1 (0.64%) Wiki
Operating Systems
1 121 (77.56%) Windows
2 49 (31.41%) Windows 7
3 48 (30.77%) Windows XP
4 29 (18.59%) Windows Vista
5 27 (17.31%) Windows Server 2008
5 27 (17.31%) Windows Server 2003
6 20 (12.82%) Windows 2000 Server
7 12 (7.69%) Windows 8
8 5 (3.21%) Linux
9 3 (1.92%) Windows 2000
9 3 (1.92%) Mac OS
10 2 (1.28%) Windows Server 2012
Processes & Methodologies
1 55 (35.26%) ITIL
2 12 (7.69%) CRM
3 10 (6.41%) Problem Management
4 9 (5.77%) Software Distribution
5 6 (3.85%) Incident Management
5 6 (3.85%) ITSM
6 5 (3.21%) Service Delivery
6 5 (3.21%) Kalman Filter
7 4 (2.56%) ERP
7 4 (2.56%) Project Management
7 4 (2.56%) Document Management
7 4 (2.56%) Continuous Improvement
8 3 (1.92%) Network Monitoring
8 3 (1.92%) Disaster Recovery
8 3 (1.92%) Line Management
9 2 (1.28%) People Management
9 2 (1.28%) Data Protection
9 2 (1.28%) E-Commerce
10 1 (0.64%) Service Management
10 1 (0.64%) Migration
Programming Languages
1 11 (7.05%) SQL
2 3 (1.92%) C
3 1 (0.64%) VB.NET
Qualifications
1 24 (15.38%) Microsoft Certification
2 13 (8.33%) A+ Certification
3 11 (7.05%) CCNA
3 11 (7.05%) Cisco Certification
3 11 (7.05%) MCSE
4 10 (6.41%) MCITP
5 9 (5.77%) ITIL Foundation Certificate
6 8 (5.13%) MCP
7 6 (3.85%) Degree
7 6 (3.85%) Security Cleared
8 4 (2.56%) MCTS
8 4 (2.56%) Network+ Certification
8 4 (2.56%) HND
8 4 (2.56%) MCSA
9 3 (1.92%) MCDST
9 3 (1.92%) SC Cleared
10 2 (1.28%) DV Cleared
10 2 (1.28%) ITIL Certification
Quality Assurance & Compliance
1 60 (38.46%) SLA
2 3 (1.92%) Sarbanes-Oxley
System Software
1 79 (50.64%) Active Directory
2 14 (8.97%) VMware Infrastructure
3 11 (7.05%) Hyper-V
4 2 (1.28%) Terminal Services
5 1 (0.64%) XenApp
5 1 (0.64%) vSphere
Systems Management
1 12 (7.69%) Backup Exec
2 6 (3.85%) SCCM
3 5 (3.21%) Systems Management Server (SMS)
4 4 (2.56%) SCOM
Vendors
1 77 (49.36%) Microsoft
2 21 (13.46%) Citrix
3 18 (11.54%) Cisco
4 16 (10.26%) HP
5 15 (9.62%) Symantec
5 15 (9.62%) VMware
6 11 (7.05%) SonicWALL
6 11 (7.05%) Dell
7 10 (6.41%) SAP
8 6 (3.85%) Apple
9 5 (3.21%) McAfee
10 4 (2.56%) Mitel
10 4 (2.56%) CheckPoint
11 3 (1.92%) Lotus
11 3 (1.92%) BMC
11 3 (1.92%) SolarWinds
12 2 (1.28%) Altiris
12 2 (1.28%) Remedy
12 2 (1.28%) Juniper
12 2 (1.28%) Quark
Egham, Surrey
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum
Posted: 20 hours ago
Crawley
Interquest - Korus Group - Brighton
Posted: 23 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Salary: £17000 - £18300 per annum + £1,200 DV allowance
Posted: Yesterday
Oxfordshire
Hays IT - Uk Posting account
Salary: £10.00 - £15.00 per hour
Posted: Yesterday
Surrey
Capita
Salary: Benefits
Posted: Yesterday
Surrey
Capita - ITIN
Salary: £20000 - £26000 per annum + Benefits
Posted: 4 days ago
Buckingham, Buckinghamshire
Go IT Recruitment Ltd
Salary: From £18,000 to £20,000 per annum + excellent benefits
Posted: 4 days ago