The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Help Desk Analyst
Rank 349 362 393
Rank change year-on-year
+13 +31
Permanent jobs requiring a Help Desk Analyst 94 77 52
As % of all permanent IT jobs located in the South East 0.42% 0.35% 0.22%
As % of the Job Titles category 0.45% 0.37% 0.23%
Number of salaries quoted 91 71 52
Average salary £21,500 £18,500 £21,000
Average salary % change year-on-year
+16.21% -11.90%
90% offered a salary of more than £17,000 £15,650 £17,000
10% offered a salary of more than £26,500 £24,900 £25,000
UK excluding London average salary £21,125 £19,000 £20,000
% change year-on-year
+11.18% -5.00%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
21093 20797 22222
As % of all permanent IT jobs located in the South East 94.72% 95.10% 95.47%
Number of salaries quoted 16614 17166 18964
Average salary £42,500 £40,000 £40,000
Average salary % change year-on-year
+6.25% -
90% offered a salary of more than £25,000 £25,000 £25,500
10% offered a salary of more than £60,000 £60,000 £60,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South East

Help Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Salary Trend in the South East

Help Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the South East region over the 3 months to 20 August 2014.

Help Desk Analyst Salary Histogram in the South East

Help Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the South East region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Sussex - 28 £22,500 - 1
Surrey +9 21 £22,500 +15.38%
Hampshire -14 19 £20,000 +13.47% 1
Buckinghamshire +7 12 £18,000 -34.54% 1
Kent -1 7 £20,000 -20.00%
Berkshire -15 7 £22,000 +14.28%
West Sussex -34 1 £16,500 -8.33%
Middlesex - 1 £24,000 - 1
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 20 August 2014, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 122 (74.85%) Windows
2 92 (56.44%) Active Directory
3 91 (55.83%) MS Office
4 81 (49.69%) Microsoft
5 69 (42.33%) ITIL
6 65 (39.88%) MS Excel
7 55 (33.74%) Windows 7
8 50 (30.67%) SLA
9 40 (24.54%) Windows XP
10 37 (22.70%) MS Exchange
11 35 (21.47%) Windows Server 2008
12 28 (17.18%) Citrix
13 27 (16.56%) TCP/IP
14 25 (15.34%) Microsoft Certification
15 24 (14.72%) Cisco
15 24 (14.72%) Windows Server 2003
15 24 (14.72%) Blackberry
15 24 (14.72%) Finance
16 22 (13.50%) VMware
17 21 (12.88%) Exchange Server 2010
17 21 (12.88%) Exchange Server 2007
17 21 (12.88%) VMware Infrastructure
18 16 (9.82%) Windows Vista
18 16 (9.82%) Windows 2000 Server
18 16 (9.82%) A+ Certification
19 15 (9.20%) Retail
20 14 (8.59%) MCITP
20 14 (8.59%) SQL
21 13 (7.98%) MCSE
21 13 (7.98%) VoIP

Help Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 20 August 2014, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 37 (22.70%) MS Exchange
2 21 (12.88%) Exchange Server 2007
2 21 (12.88%) Exchange Server 2010
3 13 (7.98%) SharePoint
4 7 (4.29%) Exchange Server 2000
5 6 (3.68%) Exchange Server 2003
6 4 (2.45%) Blackberry Enterprise Server
7 3 (1.84%) IBM Notes
8 1 (0.61%) WorkSite
8 1 (0.61%) Exchange Server 2013
Applications
1 91 (55.83%) MS Office
2 65 (39.88%) MS Excel
3 5 (3.07%) MS PowerPoint
4 2 (1.23%) QuarkXPress
Communications & Networking
1 27 (16.56%) TCP/IP
2 13 (7.98%) VoIP
3 12 (7.36%) DHCP
4 9 (5.52%) SAN
4 9 (5.52%) Wireless
4 9 (5.52%) IP Telephony
4 9 (5.52%) Cisco IPT
5 8 (4.91%) Firewall
5 8 (4.91%) DNS
6 7 (4.29%) Internet
7 5 (3.07%) SSL
8 4 (2.45%) VPN
9 3 (1.84%) LAN
10 2 (1.23%) PBX
10 2 (1.23%) Ethernet
11 1 (0.61%) ADSL
11 1 (0.61%) Broadband
Database & Business Intelligence
1 4 (2.45%) Data Warehouse
2 2 (1.23%) SQL Server 2005
2 2 (1.23%) SQL Server 2008
2 2 (1.23%) SQL Server
3 1 (0.61%) MS Access
Development Applications
1 4 (2.45%) Team Foundation Server
General
1 24 (14.72%) Finance
2 15 (9.20%) Retail
3 13 (7.98%) Law
4 6 (3.68%) Legal
5 5 (3.07%) Publishing
6 4 (2.45%) Banking
6 4 (2.45%) Telecoms
7 1 (0.61%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.61%) .NET
Miscellaneous
1 24 (14.72%) Blackberry
2 10 (6.13%) EPoS
3 5 (3.07%) Statistics
4 3 (1.84%) Computer Science
5 2 (1.23%) Video Conferencing
5 2 (1.23%) iPhone
5 2 (1.23%) iPad
5 2 (1.23%) IVR
5 2 (1.23%) PDA
6 1 (0.61%) Management Information System
6 1 (0.61%) Wiki
Operating Systems
1 122 (74.85%) Windows
2 55 (33.74%) Windows 7
3 40 (24.54%) Windows XP
4 35 (21.47%) Windows Server 2008
5 24 (14.72%) Windows Server 2003
6 16 (9.82%) Windows Vista
6 16 (9.82%) Windows 2000 Server
7 10 (6.13%) Windows 8
8 5 (3.07%) Windows 2000
9 4 (2.45%) Linux
10 3 (1.84%) Mac OS
11 1 (0.61%) Windows Server 2012
Processes & Methodologies
1 69 (42.33%) ITIL
2 10 (6.13%) Problem Management
3 9 (5.52%) Software Distribution
4 8 (4.91%) CRM
5 7 (4.29%) Incident Management
6 6 (3.68%) Service Delivery
6 6 (3.68%) ITSM
7 5 (3.07%) E-Commerce
7 5 (3.07%) Document Management
8 4 (2.45%) Continuous Improvement
8 4 (2.45%) Software Deployment
8 4 (2.45%) Project Management
9 3 (1.84%) Service Management
9 3 (1.84%) Migration
9 3 (1.84%) ERP
9 3 (1.84%) Kalman Filter
10 2 (1.23%) Data Protection
11 1 (0.61%) ITIL V3
11 1 (0.61%) Time Management
11 1 (0.61%) Network Monitoring
Programming Languages
1 14 (8.59%) SQL
2 9 (5.52%) PowerShell
3 1 (0.61%) C
3 1 (0.61%) VB.NET
3 1 (0.61%) PowerHouse
Qualifications
1 25 (15.34%) Microsoft Certification
2 16 (9.82%) A+ Certification
3 14 (8.59%) MCITP
4 13 (7.98%) MCSE
5 11 (6.75%) MCP
6 10 (6.13%) CCNA
6 10 (6.13%) Cisco Certification
7 9 (5.52%) ITIL Foundation Certificate
8 8 (4.91%) Security Cleared
9 6 (3.68%) Degree
9 6 (3.68%) SC Cleared
10 4 (2.45%) DV Cleared
10 4 (2.45%) MCTS
10 4 (2.45%) MCSA
11 3 (1.84%) HND
11 3 (1.84%) Network+ Certification
12 2 (1.23%) ITIL Certification
Quality Assurance & Compliance
1 50 (30.67%) SLA
2 3 (1.84%) ISO/IEC 27001
System Software
1 92 (56.44%) Active Directory
2 21 (12.88%) VMware Infrastructure
3 12 (7.36%) vSphere
4 9 (5.52%) VMware ESXi
4 9 (5.52%) XenApp
5 6 (3.68%) Hyper-V
Systems Management
1 10 (6.13%) SCCM
2 5 (3.07%) Backup Exec
3 4 (2.45%) Systems Management Server (SMS)
4 3 (1.84%) SCOM
Vendors
1 81 (49.69%) Microsoft
2 28 (17.18%) Citrix
3 24 (14.72%) Cisco
4 22 (13.50%) VMware
5 12 (7.36%) HP
6 9 (5.52%) SAP
6 9 (5.52%) NetIQ
7 8 (4.91%) Symantec
8 6 (3.68%) SonicWALL
9 5 (3.07%) Avaya
9 5 (3.07%) Dell
9 5 (3.07%) Apple
10 4 (2.45%) CommVault
10 4 (2.45%) Mitel
11 3 (1.84%) McAfee
11 3 (1.84%) Lotus
11 3 (1.84%) CheckPoint
12 2 (1.23%) Quark
12 2 (1.23%) Adobe
12 2 (1.23%) Altiris
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