The table below looks at the statistics for the Help Desk Analyst role in IT jobs advertised for the South East region. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Analyst in their job title over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Help Desk Analyst
Rank 376 397 389
Rank change year-on-year
+21 -8
Permanent jobs requiring a Help Desk Analyst 64 51 58
As % of all permanent IT jobs located in the South East 0.30% 0.22% 0.26%
As % of the Job Titles category 0.32% 0.24% 0.28%
Number of salaries quoted 61 47 58
Average salary £21,750 £21,000 £22,000
Average salary % change year-on-year
+3.57% -4.54%
90% offered a salary of more than £19,000 £17,500 £17,500
10% offered a salary of more than £28,000 £22,500 £27,500
UK excluding London average salary £21,000 £20,000 £20,500
% change year-on-year
+5.00% -2.43%
Help Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
South East
Permanent IT job ads with a match in the
Job Titles category
20150 21570 21037
As % of all permanent IT jobs located in the South East 95.04% 94.73% 95.14%
Number of salaries quoted 16289 17120 17540
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of permanent IT jobs citing Help Desk Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Help Desk Analyst Jobs Demand Trend in the South East

Help Desk Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Analyst across the South East region.

Help Desk Analyst Salary Trend in the South East

Help Desk Analyst
Salary Histogram in the South East

This chart provides a salary histogram for IT jobs citing Help Desk Analyst across the South East region over the 3 months to 31 March 2015.

Help Desk Analyst Salary Histogram in the South East

Help Desk Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Analyst within the South East region over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +19 34 £21,750 +8.75% 1
Kent +32 17 £21,000 +20.00% 1
Hampshire -12 5 £20,750 +9.21% 1
Berkshire 0 3 - - 1
West Sussex 0 2 £23,000 +9.52%
Buckinghamshire -14 2 £18,000 -18.18% 1
East Sussex -29 1 £19,500 -8.23%
Help Desk Analyst
England

Help Desk Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 31 March 2015, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title.

1 85 (73.91%) Windows
2 60 (52.17%) Microsoft
3 54 (46.96%) Active Directory
4 48 (41.74%) MS Office
5 47 (40.87%) MS Excel
6 46 (40.00%) Windows XP
7 37 (32.17%) Windows 7
8 35 (30.43%) SLA
9 28 (24.35%) ITIL
10 27 (23.48%) Citrix
11 24 (20.87%) TCP/IP
11 24 (20.87%) Windows Server 2008
12 22 (19.13%) MS Exchange
12 22 (19.13%) Microsoft Certification
12 22 (19.13%) Windows Server 2003
12 22 (19.13%) Firewall
13 19 (16.52%) HP
14 17 (14.78%) Windows Vista
15 15 (13.04%) WAN
15 15 (13.04%) MCSE
15 15 (13.04%) Windows 8
16 14 (12.17%) LAN
16 14 (12.17%) Internet
16 14 (12.17%) Blackberry
16 14 (12.17%) Incident Management
17 13 (11.30%) Exchange Server 2007
17 13 (11.30%) VMware
17 13 (11.30%) Symantec
17 13 (11.30%) Exchange Server 2010
18 12 (10.43%) VMware Infrastructure

Help Desk Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 31 March 2015, IT jobs across the South East region that cited Help Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (19.13%) MS Exchange
2 13 (11.30%) Exchange Server 2007
2 13 (11.30%) Exchange Server 2010
3 11 (9.57%) Exchange Server 2003
4 10 (8.70%) WorkSite
5 8 (6.96%) SharePoint
6 7 (6.09%) Exchange Server 2000
7 2 (1.74%) Blackberry Enterprise Server
Applications
1 48 (41.74%) MS Office
2 47 (40.87%) MS Excel
3 2 (1.74%) MS PowerPoint
Cloud Services
1 1 (0.87%) Office 365
Communications & Networking
1 24 (20.87%) TCP/IP
2 22 (19.13%) Firewall
3 15 (13.04%) WAN
4 14 (12.17%) LAN
4 14 (12.17%) Internet
5 12 (10.43%) DNS
6 11 (9.57%) SSL
7 10 (8.70%) VPN
8 3 (2.61%) VoIP
9 2 (1.74%) PBX
10 1 (0.87%) ADSL
10 1 (0.87%) Ethernet
10 1 (0.87%) SAN
10 1 (0.87%) Extranet
10 1 (0.87%) Wi-Fi
10 1 (0.87%) VLAN
General
1 12 (10.43%) Law
2 9 (7.83%) Finance
3 4 (3.48%) French Language
3 4 (3.48%) German Language
3 4 (3.48%) Italian Language
3 4 (3.48%) Spanish Language
4 3 (2.61%) Telecoms
4 3 (2.61%) Advertising
5 2 (1.74%) Legal
5 2 (1.74%) Manufacturing
6 1 (0.87%) Banking
6 1 (0.87%) Retail
Libraries, Frameworks & Software Standards
1 2 (1.74%) HTML
2 1 (0.87%) CSS
Miscellaneous
1 14 (12.17%) Blackberry
2 5 (4.35%) Computer Science
2 5 (4.35%) Mobile Computing
3 3 (2.61%) Analytical Skills
4 2 (1.74%) FMCG
5 1 (0.87%) Thin Client
5 1 (0.87%) Fat Client
5 1 (0.87%) Video Conferencing
5 1 (0.87%) Management Information System
5 1 (0.87%) IVR
5 1 (0.87%) PDA
5 1 (0.87%) Statistics
5 1 (0.87%) Mathematics
Operating Systems
1 85 (73.91%) Windows
2 46 (40.00%) Windows XP
3 37 (32.17%) Windows 7
4 24 (20.87%) Windows Server 2008
5 22 (19.13%) Windows Server 2003
6 17 (14.78%) Windows Vista
7 15 (13.04%) Windows 8
8 9 (7.83%) Windows 2000 Server
9 7 (6.09%) Windows 2000
10 5 (4.35%) Linux
11 3 (2.61%) UNIX
12 2 (1.74%) Windows Server 2012
13 1 (0.87%) zOS
Processes & Methodologies
1 28 (24.35%) ITIL
2 14 (12.17%) Incident Management
3 7 (6.09%) Problem Management
4 6 (5.22%) Line Management
4 6 (5.22%) Service Delivery
5 4 (3.48%) Disaster Recovery
6 3 (2.61%) CRM
7 2 (1.74%) ITSM
7 2 (1.74%) Document Management
7 2 (1.74%) ERP
7 2 (1.74%) Kalman Filter
8 1 (0.87%) Data Protection
8 1 (0.87%) Continuous Improvement
8 1 (0.87%) Network Monitoring
8 1 (0.87%) E-Commerce
8 1 (0.87%) PRINCE2
Programming Languages
1 9 (7.83%) SQL
2 1 (0.87%) C
Qualifications
1 22 (19.13%) Microsoft Certification
2 15 (13.04%) MCSE
3 9 (7.83%) Degree
4 8 (6.96%) Security Cleared
4 8 (6.96%) ITIL Foundation Certificate
4 8 (6.96%) MCP
5 7 (6.09%) HND
5 7 (6.09%) CCNA
5 7 (6.09%) Cisco Certification
5 7 (6.09%) DV Cleared
5 7 (6.09%) MCITP
6 5 (4.35%) SC Cleared
7 3 (2.61%) MCDST
7 3 (2.61%) MCSA
8 2 (1.74%) A+ Certification
9 1 (0.87%) Network+ Certification
Quality Assurance & Compliance
1 35 (30.43%) SLA
2 3 (2.61%) Sarbanes-Oxley
System Software
1 54 (46.96%) Active Directory
2 12 (10.43%) VMware Infrastructure
3 11 (9.57%) Hyper-V
4 2 (1.74%) Terminal Services
Systems Management
1 12 (10.43%) Backup Exec
2 4 (3.48%) Systems Management Server (SMS)
3 2 (1.74%) SCCM
3 2 (1.74%) SCOM
4 1 (0.87%) SCSM
4 1 (0.87%) Tivoli
4 1 (0.87%) Tivoli Storage Manager
Vendors
1 60 (52.17%) Microsoft
2 27 (23.48%) Citrix
3 19 (16.52%) HP
4 13 (11.30%) Symantec
4 13 (11.30%) VMware
5 11 (9.57%) Dell
5 11 (9.57%) SonicWALL
6 3 (2.61%) McAfee
7 2 (1.74%) LANDesk
7 2 (1.74%) Remedy
7 2 (1.74%) CheckPoint
7 2 (1.74%) Cisco
8 1 (0.87%) IBM
8 1 (0.87%) Oracle
8 1 (0.87%) SAP
8 1 (0.87%) BMC
8 1 (0.87%) Apple
8 1 (0.87%) Salesforce.com
8 1 (0.87%) Altiris
8 1 (0.87%) SolarWinds
Egham, Surrey
Global Technology Solutions Ltd
Salary: £21000 - £22000 per annum + Benefits
Posted: 7 hours ago
Hampshire
Ashdown IT
Salary: £25000 per annum + pension, 25 days holiday
Posted: Yesterday
Thatcham, Berkshire
Latcom Ltd
Salary: From £17,000 to £20,000 per annum + Gd benefits
Posted: 4 days ago
Maidstone, Kent
Ashdown IT
Salary: £22000 per annum + pension & healthcare
Posted: 5 days ago