South West CRM Contracts

The table below looks at the demand for Customer Relationship Management (CRM) skills within the South West region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited CRM over the 3 months to 10 October 2008 with a comparison to the same period last year.

Customer Relationship Management (CRM)
Location Abingdon Alderley Edge Andover Banbury Basingstoke Bath Bedfordshire Belfast Berkshire Bingley Birmingham Blackpool Bolton Bournemouth Bracknell Brentford Brighton Bristol Buckinghamshire Bury Camberley Cambridgeshire Canary Wharf Cardiff Chelmsford Cheshire Chester City of London County Antrim Crawley Croydon Derby Derbyshire Devon Docklands, London Dorset Dunstable East Kilbride East Midlands East of England East Sussex Edinburgh Enfield England Epsom Essex Farnborough Feltham Fife Gatwick Glasgow Gloucestershire Greenwich Halifax Hammersmith Hampshire Hertfordshire High Wycombe Home Counties Ipswich Kent Lancashire Leeds Leicester Leicestershire Lichfield Liverpool Livingston London M4 Corridor Macclesfield Maidenhead Maidstone Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Upon Tyne Newport Norfolk North East North West Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Poole Reading Reigate Rotherham Rugby Salford Scotland Sheffield Shropshire Slough Somerset South Coast South East South Lanarkshire South Wales South West South Yorkshire Southampton Southwark Staffordshire Staines Suffolk Sunbury-on-Thames Surrey Sussex Swansea Swindon Tadworth Telford Thames Valley Tiverton Trowbridge Tyne and Wear UK Wales Warrington Warwick Warwickshire Watford West Lothian West Midlands West Sussex West Wales West Yorkshire Wetherby Wiltshire Wokingham Wolverhampton Worthing Yorkshire	3 months to 10 Oct 2008	Same period last year
Rank	60	61
Rank change on same period last year	+1
Matching contract IT job ads	98	125
As % of all UK contract IT job ads sampled	0.138 %	0.126 %
As % of the category below	3.398 %	3.643 %
Daily rates quoted	31	26
Average minimum daily rate	£344	£398
Average daily rate	£383	£417
% change on same period last year	-8.19 %
Average maximum daily rate	£422	£436
UK excluding London average daily rate	£398	£386
% change on same period last year	+3.12 %
Hourly rates quoted	2	6
Average minimum hourly rate	£18.50	£26.25
Average hourly rate	£22.75	£30.83
% change on same period last year	-26.21 %
Average maximum hourly rate	£27.00	£35.42
UK excluding London average hourly rate	£32.84	£21.79
% change on same period last year	+50.71 %
Processes & Methodologies South West
Matching contract IT job ads	2884	3431
As % of all UK contract IT job ads sampled	4.060 %	3.467 %
Daily rates quoted	878	1067
Average minimum daily rate	£368	£352
Average daily rate	£390	£370
% change on same period last year	+5.38 %
Average maximum daily rate	£411	£388
UK excluding London average daily rate	£377	£370
% change on same period last year	+1.87 %
Hourly rates quoted	360	374
Average minimum hourly rate	£27.87	£29.21
Average hourly rate	£30.02	£31.22
% change on same period last year	-3.86 %
Average maximum hourly rate	£32.16	£33.24
UK excluding London average hourly rate	£29.44	£30.00
% change on same period last year	-1.89 %
CRM England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

CRM
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing CRM across the South West region as a proportion of the total demand within the Processes & Methodologies category.

CRM
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the South West region.

CRM
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the South West region over the 3 months to 10 October 2008.

CRM
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the South West region.

CRM
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the South West region over the 3 months to 10 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Dorset	+20	24	£233	-
Bristol	-16	20	£387	-3.23 %
Wiltshire	+10	17	£441	-
Somerset	-5	3	£250	-72.22 %
Devon	+15	2	-	-
Gloucestershire	-11	1	£185	-44.77 %

CRM England

CRM
Top 30 Related IT Skills

For the 6 months to 10 October 2008, IT contractor jobs across the South West region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 39 (22.16 %) SAP 2 30 (17.05 %) Lagan 3 27 (15.34 %) SAP CRM 4 25 (14.20 %) Business Intelligence 5 24 (13.64 %) Business Analysis 6 23 (13.07 %) Finance 7 21 (11.93 %) Oracle 8 18 (10.23 %) Government 9 17 (9.659 %) User Acceptance Testing 10 16 (9.091 %) BPR 10 16 (9.091 %) Project Management 11 14 (7.955 %) Workflow 12 13 (7.386 %) .NET 12 13 (7.386 %) ERP 12 13 (7.386 %) Marketing

13 12 (6.818 %) Java 13 12 (6.818 %) SQL 14 11 (6.250 %) PRINCE2 14 11 (6.250 %) Change Management 14 11 (6.250 %) SAP BI 15 10 (5.682 %) Tivoli 15 10 (5.682 %) Local Government 15 10 (5.682 %) WFM 15 10 (5.682 %) SAP SRM 16 9 (5.114 %) Pensions 16 9 (5.114 %) Tivoli Identity Manager 16 9 (5.114 %) Internet 17 8 (4.545 %) SAP BW 17 8 (4.545 %) Telecoms 17 8 (4.545 %) SEO

CRM
Top Related IT Skills by Category

For the 6 months to 10 October 2008, IT contractor jobs across the South West region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Development 1 13 (7.386 %) .NET 2 8 (4.545 %) Web Dynpro 3 5 (2.841 %) ASP.NET 4 3 (1.705 %) CSS 4 3 (1.705 %) XML 4 3 (1.705 %) Middleware 5 2 (1.136 %) ASP 5 2 (1.136 %) XSL 5 2 (1.136 %) WPF 5 2 (1.136 %) SAP Business Workflow 6 1 (0.568 %) Silverlight 6 1 (0.568 %) AJAX 6 1 (0.568 %) .NET Framework 6 1 (0.568 %) WCF 6 1 (0.568 %) HTML	Application Platforms 1 4 (2.273 %) SAS 2 1 (0.568 %) CMS
Applications 1 5 (2.841 %) MS Visio 2 3 (1.705 %) MS Project 3 2 (1.136 %) MS Office 3 2 (1.136 %) MS Excel 4 1 (0.568 %) MS PowerPoint 4 1 (0.568 %) CA Clarity	Business Applications 1 27 (15.34 %) SAP CRM 2 10 (5.682 %) SAP SRM 3 5 (2.841 %) Dynamics CRM 3 5 (2.841 %) Oracle ERP 3 5 (2.841 %) Oracle 11i 4 4 (2.273 %) Microsoft CRM 4 4 (2.273 %) SAP HR 4 4 (2.273 %) Oracle Financials 5 3 (1.705 %) SAP FI 5 3 (1.705 %) Oracle EBS 5 3 (1.705 %) Oracle CRM 6 2 (1.136 %) Oracle HRMS 6 2 (1.136 %) Dynamics AX 6 2 (1.136 %) SAP ERP 7 1 (0.568 %) SAP IS-U 7 1 (0.568 %) SalesLogix 7 1 (0.568 %) SAP SD 7 1 (0.568 %) SAP R/3
Communications & Networking 1 9 (5.114 %) Internet 2 2 (1.136 %) Broadband 3 1 (0.568 %) PBX 3 1 (0.568 %) SMS 3 1 (0.568 %) BSS 3 1 (0.568 %) LLU	Database & Business Intelligence 1 11 (6.250 %) SAP BI 2 8 (4.545 %) SAP BW 3 7 (3.977 %) SQL Server 3 7 (3.977 %) Oracle Reports 4 4 (2.273 %) Oracle Discoverer 5 2 (1.136 %) Datawarehouse 5 2 (1.136 %) Oracle BI EE 6 1 (0.568 %) BusinessObjects 6 1 (0.568 %) MySQL 6 1 (0.568 %) GIS 6 1 (0.568 %) SQL Server 2005
Development Applications 1 3 (1.705 %) Visual Studio 2 2 (1.136 %) TestDirector	General 1 23 (13.07 %) Finance 2 18 (10.23 %) Government 3 13 (7.386 %) Marketing 4 10 (5.682 %) Local Government 5 9 (5.114 %) Pensions 6 8 (4.545 %) Telecoms 7 6 (3.409 %) Retail 8 5 (2.841 %) Billing 8 5 (2.841 %) Banking 8 5 (2.841 %) Music 8 5 (2.841 %) Back Office 9 3 (1.705 %) Health 10 2 (1.136 %) Financial Institution 11 1 (0.568 %) Aerospace 11 1 (0.568 %) Electric 11 1 (0.568 %) Law 11 1 (0.568 %) Legal
Job Titles 1 56 (31.82 %) Analyst 2 52 (29.55 %) Business Analyst 3 34 (19.32 %) CRM Business Analyst 4 32 (18.18 %) Developer 5 25 (14.20 %) Consultant 6 15 (8.523 %) Project Manager 7 12 (6.818 %) CRM Consultant 8 9 (5.114 %) Web Developer 8 9 (5.114 %) SAP Consultant 9 8 (4.545 %) Product Manager 10 7 (3.977 %) SAP Developer 11 5 (2.841 %) .NET Developer 11 5 (2.841 %) Architect 11 5 (2.841 %) Programme Manager 11 5 (2.841 %) Java Developer 11 5 (2.841 %) Oracle Developer 11 5 (2.841 %) Process Engineer 11 5 (2.841 %) Java Web Developer 12 4 (2.273 %) Solutions Architect 12 4 (2.273 %) Applications Developer	Miscellaneous 1 4 (2.273 %) Management Information System 2 3 (1.705 %) Client/Server 3 1 (0.568 %) EPoS 3 1 (0.568 %) Mainframe 3 1 (0.568 %) PDA 3 1 (0.568 %) IBM Mainframe
Operating Systems 1 3 (1.705 %) UNIX 2 2 (1.136 %) Windows 3 1 (0.568 %) VMS	Processes & Methodologies 1 25 (14.20 %) Business Intelligence 2 24 (13.64 %) Business Analysis 3 17 (9.659 %) User Acceptance Testing 4 16 (9.091 %) BPR 4 16 (9.091 %) Project Management 5 14 (7.955 %) Workflow 6 13 (7.386 %) ERP 7 11 (6.250 %) Change Management 7 11 (6.250 %) PRINCE2 8 10 (5.682 %) WFM 9 8 (4.545 %) SEO 9 8 (4.545 %) Data Modelling 10 7 (3.977 %) Test Scripting 11 6 (3.409 %) Integration Testing 11 6 (3.409 %) Direct Marketing 12 5 (2.841 %) Stakeholder Management 13 4 (2.273 %) Scrum 13 4 (2.273 %) RAD 13 4 (2.273 %) E-Commerce 13 4 (2.273 %) Resource Management
Programming Languages 1 12 (6.818 %) Java 1 12 (6.818 %) SQL 2 8 (4.545 %) C 3 6 (3.409 %) C# 4 5 (2.841 %) VB 5 4 (2.273 %) ABAP 6 3 (1.705 %) C++ 6 3 (1.705 %) COBOL 7 2 (1.136 %) JavaScript 8 1 (0.568 %) PHP 8 1 (0.568 %) VBScript 8 1 (0.568 %) Shell Script 8 1 (0.568 %) JCL 8 1 (0.568 %) VB.NET	Qualifications 1 5 (2.841 %) PRINCE2 Certification 2 3 (1.705 %) ISEB 3 1 (0.568 %) Cisco Certification 3 1 (0.568 %) CCNP 3 1 (0.568 %) PMP 3 1 (0.568 %) PMI Certification 3 1 (0.568 %) CCVP 3 1 (0.568 %) Degree
System Software 1 1 (0.568 %) Tivoli Workload Scheduler	Systems Management 1 10 (5.682 %) Tivoli 2 9 (5.114 %) Tivoli Identity Manager 3 1 (0.568 %) ServiceCenter
Vendors 1 39 (22.16 %) SAP 2 30 (17.05 %) Lagan 3 21 (11.93 %) Oracle 4 7 (3.977 %) salesforce.com 4 7 (3.977 %) Siebel 5 6 (3.409 %) Sage 6 3 (1.705 %) Microsoft 6 3 (1.705 %) Northgate 7 2 (1.136 %) Chordiant 8 1 (0.568 %) Cisco 8 1 (0.568 %) IBM 8 1 (0.568 %) Nortel 8 1 (0.568 %) Lucent 8 1 (0.568 %) Alcatel 8 1 (0.568 %) Ericsson 8 1 (0.568 %) Hyperion 8 1 (0.568 %) Peregrine 8 1 (0.568 %) Business Objects 8 1 (0.568 %) Metastorm 8 1 (0.568 %) Amdocs