The statistics below represent IT contracts advertised across the South West region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 31 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
31 Aug 2016
Same period 2015 Same period 2014
Technical Support
Rank 129 147 142
Rank change year-on-year
+18 -5
Contract jobs requiring a Technical Support 6 6 5
As % of all contract IT jobs located in the South West 0.21% 0.18% 0.16%
As % of the Job Titles category 0.22% 0.19% 0.17%
Number of daily rates quoted 5 4 4
Median daily rate £325 £450 £280
Median daily rate % change year-on-year
-27.77% +60.71%
90% offered a daily rate of more than £157 £286 £158
10% offered a daily rate of more than £555 £468 £350
UK excluding London median daily rate £300 £290 £230
% change year-on-year
+3.44% +26.08%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £17.00 £16.75 £17.29
% change year-on-year
+1.49% -3.09%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
2733 3198 3021
As % of all contract IT jobs located in the South West 94.50% 95.52% 95.51%
Number of daily rates quoted 1795 2032 1934
Median daily rate £375 £375 £363
Median daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £213 £220 £220
10% offered a daily rate of more than £520 £500 £500
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 153 228 173
Median hourly rate £27.50 £22.50 £20.00
Median hourly rate % change year-on-year
+22.22% +12.50%
90% offered a hourly rate of more than £12.00 £12.00 £11.00
10% offered a hourly rate of more than £45.50 £45.00 £40.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Technical Support
Jobs Demand Trend in the South West

The demand trend of IT contracts across the South West region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the South West

Technical Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South West region.

Technical Support Daily Rate Trend in the South West

Technical Support
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South West region over the 3 months to 31 August 2016.

Technical Support Daily Rate Histogram in the South West

Technical Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South West region.

Technical Support Hourly Rate Trend in the South West

Technical Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the South West region over the 3 months to 31 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +5 2 £538 +19.44%
Bristol - 2 £150 - 2
Somerset +12 1 £168 - 1
Devon - 1 £325 -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the South West

For the 6 months to 31 August 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South West region featuring Technical Support in the job title.

1 5 (38.46%) Windows
1 5 (38.46%) Microsoft
1 5 (38.46%) Active Directory
1 5 (38.46%) Windows 7
2 4 (30.77%) ITIL
2 4 (30.77%) SCCM
3 3 (23.08%) Microsoft Certification
3 3 (23.08%) LAN
3 3 (23.08%) WAN
4 2 (15.38%) Virtual Environments
4 2 (15.38%) Data Centre
4 2 (15.38%) HP
4 2 (15.38%) Citrix
4 2 (15.38%) Client/Server
4 2 (15.38%) Windows XP
4 2 (15.38%) CA
4 2 (15.38%) CheckPoint
4 2 (15.38%) Project Management
4 2 (15.38%) AppSense
4 2 (15.38%) Security Cleared
5 1 (7.69%) Windows Server 2008
5 1 (7.69%) SCOM
5 1 (7.69%) SCVMM
5 1 (7.69%) Network Security
5 1 (7.69%) Data Protection
5 1 (7.69%) SC Cleared
5 1 (7.69%) DV Cleared
5 1 (7.69%) Software Engineering
5 1 (7.69%) Northgate
5 1 (7.69%) Smartphone

Technical Support Skill Set
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Exchange Server 2013
1 1 (7.69%) MS Exchange
1 1 (7.69%) SharePoint
1 1 (7.69%) Skype for Business
Business Applications
1 1 (7.69%) Northgate Housing
Communications & Networking
1 3 (23.08%) LAN
1 3 (23.08%) WAN
2 1 (7.69%) DHCP
2 1 (7.69%) DNS
2 1 (7.69%) Internet
2 1 (7.69%) Network Security
2 1 (7.69%) Remote Desktop
Libraries, Frameworks & Software Standards
1 1 (7.69%) XML
Miscellaneous
1 2 (15.38%) Client/Server
1 2 (15.38%) Data Centre
2 1 (7.69%) Management Information System
2 1 (7.69%) Smartphone
Operating Systems
1 5 (38.46%) Windows
1 5 (38.46%) Windows 7
2 2 (15.38%) Windows XP
3 1 (7.69%) Windows 8
3 1 (7.69%) Windows Server
3 1 (7.69%) Windows Server 2008
3 1 (7.69%) Windows Server 2012
Processes & Methodologies
1 4 (30.77%) ITIL
2 2 (15.38%) Project Management
2 2 (15.38%) Virtual Environments
3 1 (7.69%) Change Control
3 1 (7.69%) Configuration Management
3 1 (7.69%) Cybersecurity
3 1 (7.69%) Data Protection
3 1 (7.69%) Disaster Recovery
3 1 (7.69%) Incident Management
3 1 (7.69%) Mobile Device Management
3 1 (7.69%) Open Source
3 1 (7.69%) Performance Monitoring
3 1 (7.69%) Release Management
3 1 (7.69%) Root Cause Analysis
3 1 (7.69%) SDLC
3 1 (7.69%) Software Engineering
3 1 (7.69%) Technical Architecture
Programming Languages
1 1 (7.69%) Java
1 1 (7.69%) PL/SQL
1 1 (7.69%) SQL
Qualifications
1 3 (23.08%) Microsoft Certification
2 2 (15.38%) Security Cleared
3 1 (7.69%) DV Cleared
3 1 (7.69%) SC Cleared
System Software
1 5 (38.46%) Active Directory
2 1 (7.69%) DFS Replication
2 1 (7.69%) Virtual Machines
Systems Management
1 4 (30.77%) SCCM
2 1 (7.69%) Microsoft Data Protection Manager
2 1 (7.69%) SCDPM
2 1 (7.69%) SCOM
2 1 (7.69%) SCOrch
2 1 (7.69%) SCSM
2 1 (7.69%) SCVMM
2 1 (7.69%) WSUS
Vendors
1 5 (38.46%) Microsoft
2 2 (15.38%) AppSense
2 2 (15.38%) CA
2 2 (15.38%) CheckPoint
2 2 (15.38%) Citrix
2 2 (15.38%) HP
3 1 (7.69%) Cisco
3 1 (7.69%) Northgate
3 1 (7.69%) Oracle
3 1 (7.69%) SAP
3 1 (7.69%) Symantec
3 1 (7.69%) VMware