The table below looks at the statistics for the Technical Support role in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Technical Support
Rank 143 104 138
Rank change year-on-year
-39 +34
Contract jobs requiring a Technical Support 4 10 1
As % of all contract IT jobs located in the South West 0.12% 0.46% 0.033%
As % of the Job Titles category 0.13% 0.50% 0.035%
Number of daily rates quoted 3 6 0
Average daily rate
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£225 £500 -
Average daily rate % change year-on-year
-55.00% -
UK excluding London average daily rate £225 £230 £250
% change year-on-year
-2.17% -8.00%
Number of hourly rates quoted 1 1 0
Average hourly rate £16.50 £9.38 -
Average hourly rate % change year-on-year
+75.90% -
UK excluding London average hourly rate £16.50 £14.00 £12.00
% change year-on-year
+17.85% +16.66%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South West
Contract IT job ads with a match in the
Job Titles category
3176 2007 2874
As % of all contract IT jobs located in the South West 93.83% 92.40% 93.68%
Number of daily rates quoted 2068 1290 1645
Average daily rate £375 £350 £350
Average daily rate % change year-on-year
+7.14% -
90% offered a daily rate of more than £220 £225 £225
10% offered a daily rate of more than £513 £475 £475
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 207 166 243
Average hourly rate £21.00 £15.00 £18.75
Average hourly rate % change year-on-year
+40.00% -20.00%
90% offered a hourly rate of more than £11.00 £11.00 £10.22
10% offered a hourly rate of more than £43.00 £34.50 £45.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

Technical Support
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the South West region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South West

Technical Support
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South West region.

Technical Support Daily Rate Trend in the South West

Technical Support
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South West region.

Technical Support Hourly Rate Trend in the South West

Technical Support
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the South West region over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Somerset -14 2 £241 -51.75% 6
Bristol - 2 £210 -
Cornwall - - - - 1
Devon - - - - 1
Dorset - - - - 1
Gloucestershire - - - -
Wiltshire - - - - 3
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South West

For the 6 months to 20 October 2014, IT contractor jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 8 (61.54%) Windows
2 5 (38.46%) ITIL
2 5 (38.46%) WAN
2 5 (38.46%) Microsoft
2 5 (38.46%) LAN
3 4 (30.77%) Firewall
3 4 (30.77%) Active Directory
3 4 (30.77%) VMware
4 3 (23.08%) Windows Server 2008
4 3 (23.08%) Citrix
4 3 (23.08%) Cisco
4 3 (23.08%) MS Exchange
4 3 (23.08%) Exchange Server 2007
5 2 (15.38%) OSPF
5 2 (15.38%) BGP
5 2 (15.38%) MS Office
5 2 (15.38%) Linux
5 2 (15.38%) Windows Server 2003
5 2 (15.38%) VPN
5 2 (15.38%) DNS
5 2 (15.38%) Hyper-V
5 2 (15.38%) VMware Infrastructure
5 2 (15.38%) Exchange Server 2010
5 2 (15.38%) Office 365
6 1 (7.69%) Trustwave
6 1 (7.69%) Network Monitoring
6 1 (7.69%) Structured Cabling
6 1 (7.69%) Kalman Filter
6 1 (7.69%) VMware ESX
6 1 (7.69%) Clustering

Technical Support
Top Related IT Skills in the South West by Category

For the 6 months to 20 October 2014, IT contractor jobs across the South West region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (23.08%) MS Exchange
1 3 (23.08%) Exchange Server 2007
2 2 (15.38%) Exchange Server 2010
3 1 (7.69%) Exchange Server 2003
3 1 (7.69%) IBM Notes
3 1 (7.69%) Lotus Domino
3 1 (7.69%) SharePoint
Applications
1 2 (15.38%) MS Office
2 1 (7.69%) MS Visio
Cloud Services
1 2 (15.38%) Office 365
Communications & Networking
1 5 (38.46%) WAN
1 5 (38.46%) LAN
2 4 (30.77%) Firewall
3 2 (15.38%) OSPF
3 2 (15.38%) BGP
3 2 (15.38%) VPN
3 2 (15.38%) DNS
4 1 (7.69%) SAN
4 1 (7.69%) MPLS
4 1 (7.69%) DHCP
4 1 (7.69%) Ethernet
4 1 (7.69%) RIP
4 1 (7.69%) TCP/IP
4 1 (7.69%) VRRP
4 1 (7.69%) VoIP
4 1 (7.69%) Wi-Fi
4 1 (7.69%) VPLS
4 1 (7.69%) Cisco IOS
4 1 (7.69%) iSCSI
4 1 (7.69%) Junos
General
1 1 (7.69%) Finance
1 1 (7.69%) Publishing
Libraries, Frameworks & Software Standards
1 1 (7.69%) WAP
Miscellaneous
1 1 (7.69%) Blackberry
1 1 (7.69%) Clustering
Operating Systems
1 8 (61.54%) Windows
2 3 (23.08%) Windows Server 2008
3 2 (15.38%) Linux
3 2 (15.38%) Windows Server 2003
4 1 (7.69%) Windows XP
4 1 (7.69%) Windows 2000 Server
4 1 (7.69%) Mac OS
4 1 (7.69%) Apple iOS
Processes & Methodologies
1 5 (38.46%) ITIL
2 1 (7.69%) Service Management
2 1 (7.69%) ITSM
2 1 (7.69%) Migration
2 1 (7.69%) Business Continuity
2 1 (7.69%) Supply Chain Management
2 1 (7.69%) Data Cleansing
2 1 (7.69%) Network Monitoring
2 1 (7.69%) Kalman Filter
Qualifications
1 1 (7.69%) MCSE
1 1 (7.69%) MCT
1 1 (7.69%) Citrix Certification
1 1 (7.69%) Microsoft Certification
1 1 (7.69%) ITIL Certification
1 1 (7.69%) MCITP
1 1 (7.69%) SC Cleared
1 1 (7.69%) Security Cleared
Quality Assurance & Compliance
1 1 (7.69%) COBIT
System Software
1 4 (30.77%) Active Directory
2 2 (15.38%) VMware Infrastructure
2 2 (15.38%) Hyper-V
3 1 (7.69%) XenApp
3 1 (7.69%) XenDesktop
3 1 (7.69%) VMware ESX
3 1 (7.69%) NFS
Systems Management
1 1 (7.69%) WSUS
1 1 (7.69%) SCCM
1 1 (7.69%) SCOM
Vendors
1 5 (38.46%) Microsoft
2 4 (30.77%) VMware
3 3 (23.08%) Cisco
3 3 (23.08%) Citrix
4 1 (7.69%) Juniper
4 1 (7.69%) NetApp
4 1 (7.69%) Siemens
4 1 (7.69%) Lotus
4 1 (7.69%) Apple
4 1 (7.69%) McAfee
4 1 (7.69%) IBM
4 1 (7.69%) Brocade
4 1 (7.69%) LANDesk
4 1 (7.69%) WatchGuard
4 1 (7.69%) IronPort
4 1 (7.69%) Trustwave