The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Services Delivery
Rank 64 83 77
Rank change year-on-year
+19 -6
Contract jobs citing Service Delivery 79 41 46
As % of all contract IT jobs located in the South West 2.48% 1.67% 1.85%
As % of the Processes & Methodologies category 3.42% 2.33% 2.61%
Number of daily rates quoted 43 24 21
Average daily rate
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£400 £411 £310
Average daily rate % change year-on-year
-2.73% +32.66%
90% offered a daily rate of more than £250 £336 £245
10% offered a daily rate of more than £980 £670 £360
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 2 3 3
Average hourly rate £22.00 £22.50 £12.00
Average hourly rate % change year-on-year
-2.22% +87.50%
90% offered a hourly rate of more than £18.40 £15.30 £11.80
10% offered a hourly rate of more than £25.60 £24.10 £22.40
UK excluding London average hourly rate £12.00 £13.67 £20.00
% change year-on-year
-12.18% -31.67%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2310 1760 1762
As % of all contract IT jobs located in the South West 72.39% 71.78% 70.82%
Number of daily rates quoted 1561 1127 1105
Average daily rate £413 £375 £373
Average daily rate % change year-on-year
+10.00% +0.60%
90% offered a daily rate of more than £300 £260 £263
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 105 98 95
Average hourly rate £36.40 £27.00 £35.00
Average hourly rate % change year-on-year
+34.81% -22.85%
90% offered a hourly rate of more than £15.93 £12.75 £12.00
10% offered a hourly rate of more than £46.50 £35.60 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Service Delivery
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South West

Service Delivery
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South West region.

Service Delivery Daily Rate Trend in the South West

Service Delivery
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South West region over the 3 months to 30 January 2015.

Service Delivery Daily Rate Histogram in the South West

Service Delivery
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South West region.

Service Delivery Hourly Rate Trend in the South West

Service Delivery
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the South West region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +3 27 £450 - 8
Bristol +7 23 £400 +6.66% 11
Gloucestershire -16 9 £400 - 4
Somerset +5 6 £300 - 4
Devon -2 5 £225 -62.50% 4
Dorset - - - - 2
Avon - - - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South West

For the 6 months to 30 January 2015, IT contractor jobs across the South West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 60 (39.47%) ITIL
2 59 (38.82%) Security Cleared
3 42 (27.63%) SC Cleared
4 32 (21.05%) Finance
4 32 (21.05%) SLA
5 28 (18.42%) Service Management
5 28 (18.42%) Agile Software Development
6 26 (17.11%) Windows
7 23 (15.13%) Project Management
8 22 (14.47%) Telecoms
9 20 (13.16%) Firewall
10 19 (12.50%) Cisco
11 16 (10.53%) WAN
11 16 (10.53%) Windows Server 2008
12 15 (9.87%) LAN
13 14 (9.21%) Stakeholder Management
13 14 (9.21%) Problem Management
14 13 (8.55%) Management Information System
14 13 (8.55%) Change Management
14 13 (8.55%) Microsoft
14 13 (8.55%) MPLS
14 13 (8.55%) DV Cleared
15 12 (7.89%) Cisco Certification
15 12 (7.89%) Windows Server 2003
15 12 (7.89%) TCP/IP
16 11 (7.24%) E-Commerce
16 11 (7.24%) Risk Management
16 11 (7.24%) Incident Management
17 10 (6.58%) Scrum
17 10 (6.58%) Microsoft Certification

Service Delivery
Top Related IT Skills in the South West by Category

For the 6 months to 30 January 2015, IT contractor jobs across the South West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 9 (5.92%) SharePoint
2 6 (3.95%) SharePoint 2010
3 4 (2.63%) MS Exchange
3 4 (2.63%) Blackberry Enterprise Server
4 3 (1.97%) Lync
5 2 (1.32%) Exchange Server 2010
5 2 (1.32%) Exchange Server 2007
5 2 (1.32%) WebLogic
6 1 (0.66%) Apache
6 1 (0.66%) Tomcat
6 1 (0.66%) Exchange Server 2003
Applications
1 8 (5.26%) MS Office
1 8 (5.26%) MS Excel
2 2 (1.32%) MS Visio
3 1 (0.66%) MS Project
3 1 (0.66%) MS PowerPoint
Business Applications
1 3 (1.97%) assyst
2 1 (0.66%) Agresso
2 1 (0.66%) Oracle Procure-to-Pay
Cloud Services
1 3 (1.97%) SaaS
2 2 (1.32%) PaaS
3 1 (0.66%) Amazon AWS
Communications & Networking
1 20 (13.16%) Firewall
2 16 (10.53%) WAN
3 15 (9.87%) LAN
4 13 (8.55%) MPLS
5 12 (7.89%) TCP/IP
6 9 (5.92%) VPN
7 8 (5.26%) IP Telephony
8 7 (4.61%) Wireless
9 6 (3.95%) WLAN
9 6 (3.95%) DNS
9 6 (3.95%) SAN
9 6 (3.95%) Internet
10 5 (3.29%) SNMP
10 5 (3.29%) Telnet
10 5 (3.29%) OSPF
10 5 (3.29%) VoIP
10 5 (3.29%) FTP
10 5 (3.29%) Cisco Nexus
11 4 (2.63%) VLAN
12 3 (1.97%) DHCP
Database & Business Intelligence
1 3 (1.97%) Oracle Database
2 2 (1.32%) NoSQL
2 2 (1.32%) OLTP
2 2 (1.32%) Data Warehouse
3 1 (0.66%) MySQL
3 1 (0.66%) SQL Server
3 1 (0.66%) Data Mining
3 1 (0.66%) Relational Database
Development Applications
1 2 (1.32%) Cucumber
1 2 (1.32%) ClearCase
1 2 (1.32%) MSI
2 1 (0.66%) Selenium
2 1 (0.66%) WebDriver
General
1 32 (21.05%) Finance
2 22 (14.47%) Telecoms
3 5 (3.29%) Back Office
4 4 (2.63%) Military
5 3 (1.97%) Retail
6 2 (1.32%) Publishing
6 2 (1.32%) Law
6 2 (1.32%) Banking
7 1 (0.66%) Front Office
7 1 (0.66%) Legal
Job Titles
1 45 (29.61%) Service Manager
2 33 (21.71%) Services Delivery Manager
2 33 (21.71%) Delivery Manager
3 13 (8.55%) Analyst
3 13 (8.55%) Project Manager
4 12 (7.89%) Network Engineer
4 12 (7.89%) Architect
5 9 (5.92%) Support Engineer
5 9 (5.92%) Network Support
6 7 (4.61%) Consultant
7 5 (3.29%) Solutions Architect
7 5 (3.29%) Project Engineer
8 4 (2.63%) Service Analyst
8 4 (2.63%) Senior Manager
8 4 (2.63%) Network Support Engineer
8 4 (2.63%) Services Director
8 4 (2.63%) Customer Services Manager
9 3 (1.97%) IT Services Manager
9 3 (1.97%) Senior Project Manager
9 3 (1.97%) Support Technician
Libraries, Frameworks & Software Standards
1 6 (3.95%) Web Services
2 3 (1.97%) SOAP
2 3 (1.97%) JSON
2 3 (1.97%) REST
3 2 (1.32%) Java EE
3 2 (1.32%) WSDL
3 2 (1.32%) XSD
3 2 (1.32%) .NET
3 2 (1.32%) Middleware
4 1 (0.66%) HTML
4 1 (0.66%) CSS
4 1 (0.66%) RESTful
4 1 (0.66%) WebCenter
4 1 (0.66%) Flask
4 1 (0.66%) Leaflet
Miscellaneous
1 13 (8.55%) Management Information System
2 9 (5.92%) Blackberry
3 7 (4.61%) Open Source
4 6 (3.95%) Video Conferencing
5 5 (3.29%) Analytical Skills
6 4 (2.63%) Client/Server
7 3 (1.97%) Handset
7 3 (1.97%) iPhone
7 3 (1.97%) iPad
8 2 (1.32%) Replication
9 1 (0.66%) PMI
9 1 (0.66%) EPoS
9 1 (0.66%) NHS
9 1 (0.66%) Mainframe
9 1 (0.66%) Data Protection Act
9 1 (0.66%) PDA
9 1 (0.66%) Derivative
9 1 (0.66%) Performance Metrics
Operating Systems
1 26 (17.11%) Windows
2 16 (10.53%) Windows Server 2008
3 12 (7.89%) Windows Server 2003
4 4 (2.63%) Windows 7
4 4 (2.63%) Windows XP
4 4 (2.63%) UNIX
5 2 (1.32%) Windows 8
5 2 (1.32%) Windows Server 2012
5 2 (1.32%) Android
5 2 (1.32%) Windows Vista
5 2 (1.32%) Linux
6 1 (0.66%) Windows 2000
6 1 (0.66%) Windows NT
6 1 (0.66%) Red Hat Enterprise Linux
6 1 (0.66%) VME
6 1 (0.66%) Amazon Linux
Processes & Methodologies
1 60 (39.47%) ITIL
2 28 (18.42%) Service Management
2 28 (18.42%) Agile Software Development
3 23 (15.13%) Project Management
4 14 (9.21%) Stakeholder Management
4 14 (9.21%) Problem Management
5 13 (8.55%) Change Management
6 11 (7.24%) E-Commerce
6 11 (7.24%) Risk Management
6 11 (7.24%) Incident Management
7 10 (6.58%) Scrum
8 9 (5.92%) PRINCE2
9 8 (5.26%) Business Continuity
9 8 (5.26%) Information Management
9 8 (5.26%) Business Development
10 7 (4.61%) Matrix Management
10 7 (4.61%) Enterprise Architecture
10 7 (4.61%) Migration
10 7 (4.61%) Continuous Improvement
10 7 (4.61%) Mentoring
Programming Languages
1 7 (4.61%) SQL
2 4 (2.63%) Java
3 3 (1.97%) PowerShell
4 2 (1.32%) Ruby
4 2 (1.32%) C#
5 1 (0.66%) Shell Script
5 1 (0.66%) Python
5 1 (0.66%) JavaScript
5 1 (0.66%) C
5 1 (0.66%) R
Qualifications
1 59 (38.82%) Security Cleared
2 42 (27.63%) SC Cleared
3 13 (8.55%) DV Cleared
4 12 (7.89%) Cisco Certification
5 10 (6.58%) Microsoft Certification
6 8 (5.26%) CCNP
7 6 (3.95%) MCTS
7 6 (3.95%) CCNA
8 5 (3.29%) CISSP
8 5 (3.29%) CCIE
8 5 (3.29%) Degree
9 4 (2.63%) ITIL Foundation Certificate
9 4 (2.63%) ITIL Certification
10 3 (1.97%) PMI Certification
10 3 (1.97%) MCSE
11 2 (1.32%) PMP
11 2 (1.32%) ISEB
12 1 (0.66%) HNC
12 1 (0.66%) CITP
12 1 (0.66%) APMP
Quality Assurance & Compliance
1 32 (21.05%) SLA
2 8 (5.26%) QA
3 5 (3.29%) ISO 9001
4 3 (1.97%) Sarbanes-Oxley
5 2 (1.32%) Solvency II
5 2 (1.32%) BS25999
5 2 (1.32%) COBIT
5 2 (1.32%) ISO/IEC 27001
6 1 (0.66%) ISO/IEC 20000
System Software
1 7 (4.61%) Active Directory
2 4 (2.63%) Microsoft Virtual Server
3 2 (1.32%) vSphere
3 2 (1.32%) VMware Infrastructure
3 2 (1.32%) VMware ESX
3 2 (1.32%) VMware Workstation
3 2 (1.32%) Firmware
4 1 (0.66%) MetaFrame
4 1 (0.66%) Terminal Services
4 1 (0.66%) ISA Server
4 1 (0.66%) Hyper-V
4 1 (0.66%) UAG
4 1 (0.66%) Varnish
Systems Management
1 7 (4.61%) SCCM
2 3 (1.97%) SCOM
3 2 (1.32%) Forefront Identity Manager
3 2 (1.32%) WSUS
4 1 (0.66%) Norton AntiVirus
4 1 (0.66%) Puppet
4 1 (0.66%) Ansible
Vendors
1 19 (12.50%) Cisco
2 13 (8.55%) Microsoft
3 10 (6.58%) HP
4 9 (5.92%) Avaya
4 9 (5.92%) Juniper
4 9 (5.92%) Oracle
5 8 (5.26%) McAfee
6 6 (3.95%) Polycom
6 6 (3.95%) VMware
6 6 (3.95%) Remedy
7 5 (3.29%) Citrix
8 4 (2.63%) SonicWALL
9 3 (1.97%) CheckPoint
9 3 (1.97%) Nokia
10 2 (1.32%) RightFax
10 2 (1.32%) F5
10 2 (1.32%) Altiris
10 2 (1.32%) IronPort
10 2 (1.32%) IBM
10 2 (1.32%) Sophos
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