The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 60 74 76
Rank change year-on-year
+14 +2
Contract jobs citing Service Delivery 86 44 61
As % of all contract IT jobs located in the South West 2.62% 1.97% 1.92%
As % of the Processes & Methodologies category 3.59% 2.76% 2.76%
Number of daily rates quoted 57 29 25
Average daily rate
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£425 £363 £325
Average daily rate % change year-on-year
+17.24% +11.53%
90% offered a daily rate of more than £321 £267 £204
10% offered a daily rate of more than £597 £502 £490
UK excluding London average daily rate £400 £350 £350
% change year-on-year
+14.28% -
Number of hourly rates quoted 5 1 8
Average hourly rate £21.00 £11.00 £15.95
Average hourly rate % change year-on-year
+90.90% -31.03%
90% offered a hourly rate of more than £16.00 £11.00 £11.34
10% offered a hourly rate of more than £87.60 £11.00 £17.45
UK excluding London average hourly rate £15.19 £17.36 £16.50
% change year-on-year
-12.46% +5.18%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2393 1592 2212
As % of all contract IT jobs located in the South West 72.80% 71.17% 69.78%
Number of daily rates quoted 1585 1072 1314
Average daily rate £395 £370 £375
Average daily rate % change year-on-year
+6.75% -1.33%
90% offered a daily rate of more than £275 £273 £250
10% offered a daily rate of more than £525 £500 £475
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 86 77 152
Average hourly rate £32.50 £25.00 £29.00
Average hourly rate % change year-on-year
+30.00% -13.79%
90% offered a hourly rate of more than £15.75 £11.00 £14.25
10% offered a hourly rate of more than £42.50 £43.00 £43.50
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

Service Delivery
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South West

Service Delivery
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South West region.

Service Delivery Daily Rate Trend in the South West

Service Delivery
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South West region over the 3 months to 16 September 2014.

Service Delivery Daily Rate Histogram in the South West

Service Delivery
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South West region.

Service Delivery Hourly Rate Trend in the South West

Service Delivery
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the South West region over the 3 months to 16 September 2014.

Service Delivery Hourly Rate Histogram in the South West

Service Delivery
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the South West region over the 3 months to 16 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +13 29 £440 +51.72% 3
Bristol -21 16 £405 +3.18% 4
Wiltshire -9 11 £451 +44.40% 8
Devon -14 10 £443 +10.97%
Somerset -15 6 £363 +13.28% 3
Dorset +1 4 £425 - 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South West

For the 6 months to 16 September 2014, IT contractor jobs across the South West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 76 (44.44%) Security Cleared
2 60 (35.09%) ITIL
3 59 (34.50%) Microsoft
4 56 (32.75%) SC Cleared
5 45 (26.32%) Windows
6 39 (22.81%) Service Management
7 38 (22.22%) Project Management
8 33 (19.30%) SLA
9 31 (18.13%) Finance
10 27 (15.79%) PRINCE2
10 27 (15.79%) User Acceptance Testing
11 26 (15.20%) Management Information System
11 26 (15.20%) Asset Management
12 24 (14.04%) VMware
13 23 (13.45%) Microsoft Virtual Server
13 23 (13.45%) CMDB
14 22 (12.87%) Operations Management
14 22 (12.87%) Portfolio Management
14 22 (12.87%) Capacity Management
15 21 (12.28%) SolarWinds
16 20 (11.70%) DV Cleared
17 19 (11.11%) Agile Software Development
17 19 (11.11%) MS Excel
17 19 (11.11%) Microsoft Certification
18 18 (10.53%) SharePoint
19 17 (9.94%) Telecoms
20 16 (9.36%) Workflow
20 16 (9.36%) Back Office
20 16 (9.36%) Stakeholder Management
20 16 (9.36%) Web Services

Service Delivery
Top Related IT Skills in the South West by Category

For the 6 months to 16 September 2014, IT contractor jobs across the South West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 18 (10.53%) SharePoint
2 9 (5.26%) SharePoint 2010
3 4 (2.34%) Lync
3 4 (2.34%) MS Exchange
4 3 (1.75%) Exchange Server 2010
5 2 (1.17%) Exchange Server 2003
6 1 (0.58%) Exchange Server 2007
6 1 (0.58%) Oracle Service Bus
6 1 (0.58%) SAS
Applications
1 19 (11.11%) MS Excel
2 9 (5.26%) MS Visio
2 9 (5.26%) MS Office
3 5 (2.92%) MS Project
4 3 (1.75%) MS PowerPoint
4 3 (1.75%) Spreadsheet
Business Applications
1 1 (0.58%) Summit
1 1 (0.58%) assyst
1 1 (0.58%) Oracle Receivables
Cloud Services
1 15 (8.77%) Microsoft Azure
Communications & Networking
1 10 (5.85%) WAN
2 7 (4.09%) SAN
2 7 (4.09%) Firewall
3 6 (3.51%) TCP/IP
3 6 (3.51%) LAN
4 5 (2.92%) FTP
4 5 (2.92%) SNMP
4 5 (2.92%) MPLS
4 5 (2.92%) OSPF
4 5 (2.92%) Telnet
4 5 (2.92%) Cisco Nexus
5 4 (2.34%) Internet
6 3 (1.75%) Network Security
7 2 (1.17%) DNS
7 2 (1.17%) Wireless
8 1 (0.58%) VLAN
8 1 (0.58%) Cisco PIX
8 1 (0.58%) VPN
8 1 (0.58%) DHCP
8 1 (0.58%) Ethernet
Database & Business Intelligence
1 2 (1.17%) SQL Server
2 1 (0.58%) Oracle Discoverer
2 1 (0.58%) EDRMS
2 1 (0.58%) Relational Database
Development Applications
1 13 (7.60%) ClearCase
2 8 (4.68%) Team Foundation Server
3 1 (0.58%) Oracle Forms
General
1 31 (18.13%) Finance
2 17 (9.94%) Telecoms
3 16 (9.36%) Back Office
4 13 (7.60%) Front Office
5 6 (3.51%) Military
6 5 (2.92%) Legal
7 2 (1.17%) Marketing
7 2 (1.17%) Banking
7 2 (1.17%) Retail
8 1 (0.58%) Local Government
8 1 (0.58%) Financial Institution
Job Titles
1 34 (19.88%) Analyst
2 29 (16.96%) Project Manager
3 24 (14.04%) Service Manager
4 14 (8.19%) Delivery Manager
4 14 (8.19%) Support Engineer
5 13 (7.60%) Business Analyst
5 13 (7.60%) Network Support
6 12 (7.02%) Services Delivery Manager
6 12 (7.02%) Architect
6 12 (7.02%) Network Engineer
7 10 (5.85%) Network Support Engineer
8 9 (5.26%) Consultant
9 8 (4.68%) Senior Manager
10 7 (4.09%) Senior Analyst
10 7 (4.09%) Lead Network Engineer
11 6 (3.51%) Technical Manager
11 6 (3.51%) Test Analyst
12 5 (2.92%) Support Technician
12 5 (2.92%) Support Analyst
13 4 (2.34%) Developer
Libraries, Frameworks & Software Standards
1 16 (9.36%) Web Services
2 5 (2.92%) .NET
3 1 (0.58%) XML
3 1 (0.58%) Middleware
3 1 (0.58%) .NET Framework
3 1 (0.58%) Oracle Fusion
Miscellaneous
1 26 (15.20%) Management Information System
2 23 (13.45%) CMDB
3 11 (6.43%) Statistics
4 10 (5.85%) GIS
5 6 (3.51%) Open Source
5 6 (3.51%) Analytical Skills
6 4 (2.34%) PDA
6 4 (2.34%) Client/Server
7 3 (1.75%) Thin Client
7 3 (1.75%) Data Protection Act
7 3 (1.75%) Fat Client
8 2 (1.17%) iPhone
8 2 (1.17%) iPad
8 2 (1.17%) Blackberry
9 1 (0.58%) PMI
9 1 (0.58%) EPoS
9 1 (0.58%) Freedom of Information
Operating Systems
1 45 (26.32%) Windows
2 16 (9.36%) Windows Server 2008
3 14 (8.19%) Windows 7
4 10 (5.85%) Windows Server 2003
5 5 (2.92%) UNIX
6 4 (2.34%) Android
7 3 (1.75%) Apple iOS
8 1 (0.58%) Windows 8
8 1 (0.58%) Windows XP
Processes & Methodologies
1 60 (35.09%) ITIL
2 39 (22.81%) Service Management
3 38 (22.22%) Project Management
4 27 (15.79%) PRINCE2
4 27 (15.79%) User Acceptance Testing
5 26 (15.20%) Asset Management
6 22 (12.87%) Operations Management
6 22 (12.87%) Portfolio Management
6 22 (12.87%) Capacity Management
7 19 (11.11%) Agile Software Development
8 16 (9.36%) Stakeholder Management
8 16 (9.36%) Workflow
8 16 (9.36%) Configuration Management
8 16 (9.36%) Change Management
9 15 (8.77%) ITSM
10 14 (8.19%) Problem Management
11 13 (7.60%) Unit Testing
12 12 (7.02%) Risk Analysis
13 11 (6.43%) Time Management
13 11 (6.43%) Capacity Planning
Programming Languages
1 15 (8.77%) SQL
2 10 (5.85%) PowerShell
3 9 (5.26%) VBScript
4 6 (3.51%) C
5 4 (2.34%) C#
6 2 (1.17%) Java
7 1 (0.58%) PL/SQL
7 1 (0.58%) R
7 1 (0.58%) T-SQL
Qualifications
1 76 (44.44%) Security Cleared
2 56 (32.75%) SC Cleared
3 20 (11.70%) DV Cleared
4 19 (11.11%) Microsoft Certification
5 13 (7.60%) ITIL Foundation Certificate
6 12 (7.02%) MCP
7 8 (4.68%) PRINCE2 Certification
7 8 (4.68%) ISEB
8 6 (3.51%) CISSP
8 6 (3.51%) Cisco Certification
8 6 (3.51%) CCNP
8 6 (3.51%) Degree
8 6 (3.51%) MCTS
9 5 (2.92%) PMP
9 5 (2.92%) PMI Certification
9 5 (2.92%) CCIE
10 3 (1.75%) ISTQB Foundation Certification
10 3 (1.75%) ISTQB
11 2 (1.17%) ITIL Certification
11 2 (1.17%) ISEB Practitioner
Quality Assurance & Compliance
1 33 (19.30%) SLA
2 6 (3.51%) QA
3 5 (2.92%) ISO 9001
4 4 (2.34%) ISO/IEC 27001
5 1 (0.58%) ISO 14001
5 1 (0.58%) Solvency II
System Software
1 23 (13.45%) Microsoft Virtual Server
2 15 (8.77%) Active Directory
3 13 (7.60%) VMware Infrastructure
4 10 (5.85%) VMware ESX
5 6 (3.51%) XenApp
5 6 (3.51%) XenDesktop
6 3 (1.75%) Microsoft App-V
7 1 (0.58%) MetaFrame
7 1 (0.58%) Terminal Services
7 1 (0.58%) UAG
Systems Management
1 7 (4.09%) Norton AntiVirus
2 6 (3.51%) SCCM
3 5 (2.92%) SCOM
3 5 (2.92%) Forefront Identity Manager
4 1 (0.58%) MOM
4 1 (0.58%) Cisco UCCX
4 1 (0.58%) Backup Exec
Vendors
1 59 (34.50%) Microsoft
2 24 (14.04%) VMware
3 21 (12.28%) SolarWinds
4 14 (8.19%) Citrix
5 13 (7.60%) SAP
6 11 (6.43%) HP
7 10 (5.85%) McAfee
7 10 (5.85%) Sophos
7 10 (5.85%) Oracle
8 9 (5.26%) Altiris
9 8 (4.68%) Cisco
9 8 (4.68%) Symantec
10 5 (2.92%) Remedy
11 2 (1.17%) Dell
12 1 (0.58%) Intel
12 1 (0.58%) Avaya
12 1 (0.58%) NetApp
12 1 (0.58%) Apple
12 1 (0.58%) IBM
12 1 (0.58%) Casewise
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