The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Services Delivery
Rank 67 85 75
Rank change year-on-year
+18 -10
Contract jobs citing Service Delivery 77 49 56
As % of all contract IT jobs located in the South West 2.52% 1.75% 2.26%
As % of the Processes & Methodologies category 3.36% 2.35% 3.18%
Number of daily rates quoted 38 24 28
Average daily rate
Keep up to 90%
of your Daily Rate
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£413 £425 £310
Average daily rate % change year-on-year
-2.94% +37.09%
90% offered a daily rate of more than £263 £355 £261
10% offered a daily rate of more than £1,030 £550 £418
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1 0 2
Average hourly rate £29.00 - £18.38
UK excluding London average hourly rate £14.85 £12.49 £17.00
% change year-on-year
+18.89% -26.52%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the South West region.

Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2289 2087 1763
As % of all contract IT jobs located in the South West 74.93% 74.38% 71.09%
Number of daily rates quoted 1497 1266 1109
Average daily rate £400 £375 £350
Average daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £275 £255 £255
10% offered a daily rate of more than £550 £500 £513
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 71 85 75
Average hourly rate £35.00 £24.00 £37.50
Average hourly rate % change year-on-year
+45.83% -36.00%
90% offered a hourly rate of more than £15.37 £12.31 £13.73
10% offered a hourly rate of more than £47.00 £40.00 £47.50
UK excluding London average hourly rate £30.00 £27.50 £31.00
% change year-on-year
+9.09% -11.29%

Service Delivery
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South West

Service Delivery
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South West region.

Service Delivery Daily Rate Trend in the South West

Service Delivery
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South West region over the 3 months to 6 March 2015.

Service Delivery Daily Rate Histogram in the South West

Service Delivery
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South West region.

Service Delivery Hourly Rate Trend in the South West

Service Delivery
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the South West region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire +22 39 £390 -13.33% 15
Bristol +9 20 £725 +93.33% 13
Gloucestershire -16 7 £425 +6.25% 2
Devon +1 4 £345 -42.50% 4
Somerset -4 4 £358 -15.88% 6
Dorset -4 2 £313 -26.68% 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South West

For the 6 months to 6 March 2015, IT contractor jobs across the South West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 62 (42.18%) ITIL
2 49 (33.33%) Security Cleared
3 32 (21.77%) Finance
3 32 (21.77%) SC Cleared
4 30 (20.41%) SLA
5 26 (17.69%) Project Management
6 25 (17.01%) Telecoms
6 25 (17.01%) Agile Software Development
7 24 (16.33%) Service Management
8 15 (10.20%) Firewall
8 15 (10.20%) Windows
9 14 (9.52%) Incident Management
9 14 (9.52%) Problem Management
10 13 (8.84%) Cisco
10 13 (8.84%) WAN
11 12 (8.16%) LAN
11 12 (8.16%) E-Commerce
11 12 (8.16%) Microsoft
11 12 (8.16%) DV Cleared
12 11 (7.48%) Scrum
12 11 (7.48%) Change Management
13 10 (6.80%) Management Information System
13 10 (6.80%) PRINCE2
13 10 (6.80%) Risk Management
13 10 (6.80%) Business Continuity
14 9 (6.12%) Juniper
15 8 (5.44%) Avaya
15 8 (5.44%) Windows Server 2003
15 8 (5.44%) Blackberry
15 8 (5.44%) MPLS

Service Delivery
Top Related IT Skills in the South West by Category

For the 6 months to 6 March 2015, IT contractor jobs across the South West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 4 (2.72%) Blackberry Enterprise Server
2 3 (2.04%) Lync
2 3 (2.04%) MS Exchange
3 2 (1.36%) Exchange Server 2010
3 2 (1.36%) Exchange Server 2007
3 2 (1.36%) WebLogic
3 2 (1.36%) Apache
3 2 (1.36%) Tomcat
3 2 (1.36%) SharePoint
Applications
1 8 (5.44%) MS Excel
2 5 (3.40%) MS Office
3 1 (0.68%) MS Project
3 1 (0.68%) MS PowerPoint
Business Applications
1 3 (2.04%) assyst
2 1 (0.68%) Oracle Procure-to-Pay
2 1 (0.68%) Agresso
Cloud Services
1 3 (2.04%) SaaS
2 2 (1.36%) PaaS
2 2 (1.36%) Amazon AWS
Communications & Networking
1 15 (10.20%) Firewall
2 13 (8.84%) WAN
3 12 (8.16%) LAN
4 8 (5.44%) VPN
4 8 (5.44%) MPLS
4 8 (5.44%) IP Telephony
5 7 (4.76%) Wireless
5 7 (4.76%) TCP/IP
6 6 (4.08%) WLAN
6 6 (4.08%) DNS
7 5 (3.40%) VoIP
8 4 (2.72%) Internet
8 4 (2.72%) Radio Access Network
8 4 (2.72%) VLAN
9 3 (2.04%) SAN
9 3 (2.04%) 3G
9 3 (2.04%) Broadband
9 3 (2.04%) SDH
10 2 (1.36%) SMS
10 2 (1.36%) DHCP
Database & Business Intelligence
1 4 (2.72%) Oracle Database
2 3 (2.04%) Data Warehouse
3 2 (1.36%) OLTP
3 2 (1.36%) NoSQL
3 2 (1.36%) Relational Database
3 2 (1.36%) MySQL
4 1 (0.68%) Big Data
4 1 (0.68%) Data Mining
Development Applications
1 2 (1.36%) MSI
1 2 (1.36%) Cucumber
2 1 (0.68%) ClearCase
2 1 (0.68%) Selenium
2 1 (0.68%) WebDriver
General
1 32 (21.77%) Finance
2 25 (17.01%) Telecoms
3 4 (2.72%) Retail
4 3 (2.04%) Banking
5 2 (1.36%) Publishing
5 2 (1.36%) Back Office
5 2 (1.36%) Law
6 1 (0.68%) Legal
Job Titles
1 50 (34.01%) Service Manager
2 38 (25.85%) Delivery Manager
3 37 (25.17%) Services Delivery Manager
4 12 (8.16%) Analyst
5 10 (6.80%) Architect
5 10 (6.80%) Network Engineer
5 10 (6.80%) Project Engineer
6 9 (6.12%) Project Manager
7 7 (4.76%) Support Engineer
8 5 (3.40%) Consultant
9 4 (2.72%) Solutions Architect
9 4 (2.72%) Network Support
9 4 (2.72%) IT Services Manager
9 4 (2.72%) Services Director
9 4 (2.72%) Customer Services Manager
10 3 (2.04%) Service Desk Team Leader
10 3 (2.04%) Team Leader
10 3 (2.04%) Service Analyst
10 3 (2.04%) Administrator
10 3 (2.04%) Systems Administrator
Libraries, Frameworks & Software Standards
1 7 (4.76%) Web Services
2 3 (2.04%) SOAP
2 3 (2.04%) JSON
2 3 (2.04%) REST
3 2 (1.36%) RESTful
3 2 (1.36%) WebCenter
3 2 (1.36%) Java EE
3 2 (1.36%) HTML
3 2 (1.36%) .NET
3 2 (1.36%) XSD
3 2 (1.36%) WSDL
3 2 (1.36%) Middleware
4 1 (0.68%) .NET Framework
4 1 (0.68%) ASP.NET
4 1 (0.68%) CSS
4 1 (0.68%) XML
4 1 (0.68%) Leaflet
4 1 (0.68%) Flask
Miscellaneous
1 10 (6.80%) Management Information System
2 8 (5.44%) Blackberry
3 6 (4.08%) Video Conferencing
3 6 (4.08%) Analytical Skills
4 3 (2.04%) Open Source
4 3 (2.04%) PMI
4 3 (2.04%) Handset
4 3 (2.04%) Replication
5 2 (1.36%) iPad
5 2 (1.36%) iPhone
5 2 (1.36%) Derivative
6 1 (0.68%) Performance Metrics
6 1 (0.68%) Clustering
6 1 (0.68%) NHS
6 1 (0.68%) Mainframe
Operating Systems
1 15 (10.20%) Windows
2 8 (5.44%) Windows Server 2003
3 7 (4.76%) Windows Server 2008
4 3 (2.04%) Windows 7
4 3 (2.04%) Windows XP
4 3 (2.04%) Linux
5 2 (1.36%) Android
5 2 (1.36%) Windows Vista
5 2 (1.36%) Windows 8
5 2 (1.36%) Windows Server 2012
5 2 (1.36%) Amazon Linux
5 2 (1.36%) Red Hat Enterprise Linux
6 1 (0.68%) VME
6 1 (0.68%) Windows 2000
6 1 (0.68%) Windows NT
Processes & Methodologies
1 62 (42.18%) ITIL
2 26 (17.69%) Project Management
3 25 (17.01%) Agile Software Development
4 24 (16.33%) Service Management
5 14 (9.52%) Incident Management
5 14 (9.52%) Problem Management
6 12 (8.16%) E-Commerce
7 11 (7.48%) Scrum
7 11 (7.48%) Change Management
8 10 (6.80%) Risk Management
8 10 (6.80%) Business Continuity
8 10 (6.80%) PRINCE2
9 8 (5.44%) Disaster Recovery
9 8 (5.44%) Business Development
9 8 (5.44%) Information Management
9 8 (5.44%) Continuous Improvement
9 8 (5.44%) Mentoring
10 7 (4.76%) Programme Management
10 7 (4.76%) Matrix Management
10 7 (4.76%) Enterprise Architecture
Programming Languages
1 6 (4.08%) Java
2 3 (2.04%) PowerShell
3 2 (1.36%) Ruby
3 2 (1.36%) C#
4 1 (0.68%) C
4 1 (0.68%) JavaScript
4 1 (0.68%) SQL
4 1 (0.68%) Python
4 1 (0.68%) Shell Script
Qualifications
1 49 (33.33%) Security Cleared
2 32 (21.77%) SC Cleared
3 12 (8.16%) DV Cleared
4 7 (4.76%) Cisco Certification
5 6 (4.08%) CCNA
6 4 (2.72%) Microsoft Certification
6 4 (2.72%) ITIL Certification
6 4 (2.72%) MCSE
7 3 (2.04%) CCNP
7 3 (2.04%) PMI Certification
7 3 (2.04%) Degree
7 3 (2.04%) VCP4
7 3 (2.04%) ITIL Foundation Certificate
8 2 (1.36%) PRINCE2 Practitioner
8 2 (1.36%) APMP
8 2 (1.36%) ISEB
9 1 (0.68%) CITP
9 1 (0.68%) HNC
9 1 (0.68%) MCSA
Quality Assurance & Compliance
1 30 (20.41%) SLA
2 4 (2.72%) QA
2 4 (2.72%) ISO 9001
3 3 (2.04%) Sarbanes-Oxley
4 2 (1.36%) COBIT
4 2 (1.36%) BS25999
4 2 (1.36%) Solvency II
5 1 (0.68%) ISO/IEC 20000
System Software
1 8 (5.44%) Active Directory
2 2 (1.36%) Firmware
2 2 (1.36%) VMware Workstation
2 2 (1.36%) VMware Infrastructure
2 2 (1.36%) vSphere
2 2 (1.36%) Varnish
3 1 (0.68%) Hyper-V
3 1 (0.68%) Microsoft Virtual Server
3 1 (0.68%) ISA Server
3 1 (0.68%) VMware ESX
Systems Management
1 6 (4.08%) SCCM
2 2 (1.36%) SCOM
2 2 (1.36%) Puppet
2 2 (1.36%) WSUS
2 2 (1.36%) Ansible
3 1 (0.68%) Forefront Identity Manager
Vendors
1 13 (8.84%) Cisco
2 12 (8.16%) Microsoft
3 9 (6.12%) Juniper
4 8 (5.44%) Avaya
5 7 (4.76%) McAfee
6 6 (4.08%) Polycom
6 6 (4.08%) VMware
7 5 (3.40%) Oracle
8 4 (2.72%) Citrix
8 4 (2.72%) HP
9 3 (2.04%) Nokia
9 3 (2.04%) CheckPoint
9 3 (2.04%) SonicWALL
10 2 (1.36%) IronPort
10 2 (1.36%) F5
10 2 (1.36%) RightFax
10 2 (1.36%) Remedy
10 2 (1.36%) Red Hat
10 2 (1.36%) Intel
10 2 (1.36%) IBM
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