The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the South West region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the South West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 67 58 77
Rank change year-on-year
-9 +19
Contract jobs citing Service Delivery 76 56 55
As % of all contract IT jobs located in the South West 2.51% 2.60% 1.81%
As % of the Processes & Methodologies category 3.43% 3.68% 2.62%
Number of daily rates quoted 46 26 23
Average daily rate
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of your Daily Rate
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£422 £369 £375
Average daily rate % change year-on-year
+14.44% -1.66%
90% offered a daily rate of more than £304 £305 £178
10% offered a daily rate of more than £585 £505 £470
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 7 3 4
Average hourly rate £21.00 £12.50 £19.50
Average hourly rate % change year-on-year
+68.00% -35.89%
90% offered a hourly rate of more than £15.50 £11.30 £16.15
10% offered a hourly rate of more than £29.20 £12.63 £22.85
UK excluding London average hourly rate £14.25 £17.50 £19.00
% change year-on-year
-18.57% -7.89%
Processes & Methodologies Category
South West
Contract IT job ads with a match in the
Processes & Methodologies category
2215 1522 2101
As % of all contract IT jobs located in the South West 73.05% 70.76% 69.20%
Number of daily rates quoted 1490 987 1282
Average daily rate £375 £375 £375
90% offered a daily rate of more than £275 £256 £270
10% offered a daily rate of more than £500 £500 £488
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 97 70 125
Average hourly rate £33.84 £17.50 £35.00
Average hourly rate % change year-on-year
+93.37% -50.00%
90% offered a hourly rate of more than £16.00 £11.00 £13.50
10% offered a hourly rate of more than £41.80 £42.50 £45.00
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Delivery
England

Service Delivery
Jobs Demand Trend in the South West

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the South West region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the South West

Service Delivery
Daily Rate Trend in the South West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the South West region.

Service Delivery Daily Rate Trend in the South West

Service Delivery
Daily Rate Histogram in the South West

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the South West region over the 3 months to 24 July 2014.

Service Delivery Daily Rate Histogram in the South West

Service Delivery
Hourly Rate Trend in the South West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the South West region.

Service Delivery Hourly Rate Trend in the South West

Service Delivery
Hourly Rate Histogram in the South West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the South West region over the 3 months to 24 July 2014.

Service Delivery Hourly Rate Histogram in the South West

Service Delivery
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the South West region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Gloucestershire +1 23 £425 - 1
Somerset -14 14 £375 +15.38% 7
Bristol -29 14 £475 +28.81% 4
Devon - 8 £438 - 3
Wiltshire -9 5 £313 -26.47% 10
Dorset +7 3 £425 +13.25% 3
Cornwall - - - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the South West

For the 6 months to 24 July 2014, IT contractor jobs across the South West region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 69 (42.59%) ITIL
2 65 (40.12%) Microsoft
3 61 (37.65%) Security Cleared
4 43 (26.54%) SC Cleared
4 43 (26.54%) Windows
5 38 (23.46%) Project Management
6 37 (22.84%) Service Management
7 34 (20.99%) VMware
8 32 (19.75%) User Acceptance Testing
9 27 (16.67%) Management Information System
9 27 (16.67%) Finance
9 27 (16.67%) PRINCE2
9 27 (16.67%) SLA
10 24 (14.81%) CMDB
10 24 (14.81%) Asset Management
10 24 (14.81%) Capacity Management
11 23 (14.20%) VMware Infrastructure
12 22 (13.58%) Portfolio Management
12 22 (13.58%) Operations Management
13 21 (12.96%) Microsoft Virtual Server
13 21 (12.96%) SolarWinds
14 20 (12.35%) Windows 7
14 20 (12.35%) Microsoft Certification
15 19 (11.73%) Active Directory
15 19 (11.73%) Change Management
15 19 (11.73%) DV Cleared
16 18 (11.11%) MS Excel
17 17 (10.49%) Capacity Planning
18 16 (9.88%) Web Services
18 16 (9.88%) Front Office

Service Delivery
Top Related IT Skills in the South West by Category

For the 6 months to 24 July 2014, IT contractor jobs across the South West region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 11 (6.79%) SharePoint
2 4 (2.47%) SharePoint 2010
3 3 (1.85%) Lync
4 2 (1.23%) Exchange Server 2010
4 2 (1.23%) MS Exchange
4 2 (1.23%) CMS
4 2 (1.23%) Oracle Coherence
5 1 (0.62%) Exchange Server 2003
5 1 (0.62%) SAS
5 1 (0.62%) Oracle Service Bus
5 1 (0.62%) SharePoint 2013
Applications
1 18 (11.11%) MS Excel
2 11 (6.79%) MS Visio
3 9 (5.56%) MS Project
4 5 (3.09%) MS Office
5 4 (2.47%) MS PowerPoint
6 3 (1.85%) Spreadsheet
7 1 (0.62%) Windchill
Business Applications
1 1 (0.62%) assyst
1 1 (0.62%) Summit
1 1 (0.62%) Oracle Receivables
Cloud Services
1 15 (9.26%) Microsoft Azure
Communications & Networking
1 12 (7.41%) SAN
2 7 (4.32%) Firewall
3 5 (3.09%) WAN
4 4 (2.47%) Wireless
5 3 (1.85%) TCP/IP
5 3 (1.85%) NetScaler
6 2 (1.23%) iSCSI
6 2 (1.23%) Cisco ASA
6 2 (1.23%) NAS
6 2 (1.23%) Internet
6 2 (1.23%) FTP
6 2 (1.23%) LAN
6 2 (1.23%) PBX
6 2 (1.23%) DNS
6 2 (1.23%) SSH
6 2 (1.23%) Nortel Meridian
7 1 (0.62%) Cisco PIX
7 1 (0.62%) Cisco IPT
7 1 (0.62%) WLAN
7 1 (0.62%) ATM
Database & Business Intelligence
1 3 (1.85%) SQL Server
1 3 (1.85%) Relational Database
2 1 (0.62%) Oracle Discoverer
2 1 (0.62%) EDRMS
Development Applications
1 12 (7.41%) ClearCase
2 8 (4.94%) Team Foundation Server
3 1 (0.62%) Oracle Forms
3 1 (0.62%) Rational DOORS
General
1 27 (16.67%) Finance
2 16 (9.88%) Front Office
2 16 (9.88%) Back Office
3 13 (8.02%) Telecoms
4 4 (2.47%) Legal
5 3 (1.85%) Banking
6 2 (1.23%) Retail
6 2 (1.23%) Marketing
7 1 (0.62%) Local Government
7 1 (0.62%) Military
7 1 (0.62%) Aerospace
7 1 (0.62%) Financial Institution
Job Titles
1 34 (20.99%) Analyst
2 27 (16.67%) Project Manager
3 24 (14.81%) Service Manager
4 16 (9.88%) Delivery Manager
5 14 (8.64%) Services Delivery Manager
6 12 (7.41%) Architect
6 12 (7.41%) Support Engineer
6 12 (7.41%) Business Analyst
7 11 (6.79%) Network Engineer
8 9 (5.56%) Consultant
9 8 (4.94%) Network Support Engineer
9 8 (4.94%) Network Support
10 7 (4.32%) Senior Analyst
10 7 (4.32%) Lead Network Engineer
11 6 (3.70%) Senior Manager
12 5 (3.09%) Team Leader
12 5 (3.09%) Test Analyst
13 4 (2.47%) Windows Support Engineer
13 4 (2.47%) Support Analyst
13 4 (2.47%) Coordinator
Libraries, Frameworks & Software Standards
1 16 (9.88%) Web Services
2 3 (1.85%) .NET
3 1 (0.62%) .NET Framework
3 1 (0.62%) XML
3 1 (0.62%) Middleware
3 1 (0.62%) Oracle Fusion
Miscellaneous
1 27 (16.67%) Management Information System
2 24 (14.81%) CMDB
3 16 (9.88%) Statistics
4 10 (6.17%) GIS
5 6 (3.70%) Thin Client
5 6 (3.70%) Fat Client
6 3 (1.85%) PDA
7 2 (1.23%) Open Source
7 2 (1.23%) Handset
7 2 (1.23%) Data Protection Act
8 1 (0.62%) Freedom of Information
8 1 (0.62%) PMI
Operating Systems
1 43 (26.54%) Windows
2 20 (12.35%) Windows 7
3 12 (7.41%) Windows Server 2008
4 11 (6.79%) Windows Server 2003
5 6 (3.70%) UNIX
6 3 (1.85%) Windows XP
6 3 (1.85%) Android
6 3 (1.85%) Apple iOS
7 2 (1.23%) Windows 2000 Server
7 2 (1.23%) Red Hat Enterprise Linux
7 2 (1.23%) Solaris
7 2 (1.23%) Linux
Processes & Methodologies
1 69 (42.59%) ITIL
2 38 (23.46%) Project Management
3 37 (22.84%) Service Management
4 32 (19.75%) User Acceptance Testing
5 27 (16.67%) PRINCE2
6 24 (14.81%) Asset Management
6 24 (14.81%) Capacity Management
7 22 (13.58%) Portfolio Management
7 22 (13.58%) Operations Management
8 19 (11.73%) Change Management
9 17 (10.49%) Capacity Planning
10 15 (9.26%) Risk Analysis
10 15 (9.26%) ITSM
10 15 (9.26%) Configuration Management
11 12 (7.41%) Unit Testing
12 11 (6.79%) Problem Management
12 11 (6.79%) Workflow
13 9 (5.56%) Stakeholder Management
13 9 (5.56%) Time Management
13 9 (5.56%) Test Strategy
Programming Languages
1 12 (7.41%) PowerShell
2 11 (6.79%) SQL
3 9 (5.56%) VBScript
4 6 (3.70%) C
5 4 (2.47%) Perl
6 2 (1.23%) C#
6 2 (1.23%) Java
7 1 (0.62%) PL/SQL
7 1 (0.62%) T-SQL
7 1 (0.62%) Shell Script
Qualifications
1 61 (37.65%) Security Cleared
2 43 (26.54%) SC Cleared
3 20 (12.35%) Microsoft Certification
4 19 (11.73%) DV Cleared
5 15 (9.26%) MCP
5 15 (9.26%) ITIL Foundation Certificate
6 9 (5.56%) PRINCE2 Certification
7 6 (3.70%) ISEB
7 6 (3.70%) Degree
8 4 (2.47%) Cisco Certification
9 3 (1.85%) CCNA
9 3 (1.85%) PMP
9 3 (1.85%) PMI Certification
9 3 (1.85%) MCSE
9 3 (1.85%) MCSA
10 2 (1.23%) ISTQB Foundation Certification
10 2 (1.23%) ITIL Certification
10 2 (1.23%) ISTQB
11 1 (0.62%) Six Sigma Black Belt
11 1 (0.62%) MCITP
Quality Assurance & Compliance
1 27 (16.67%) SLA
2 5 (3.09%) ISO/IEC 27001
3 3 (1.85%) ISO 9001
4 2 (1.23%) QA
5 1 (0.62%) ISO 14001
System Software
1 23 (14.20%) VMware Infrastructure
2 21 (12.96%) Microsoft Virtual Server
3 19 (11.73%) Active Directory
4 10 (6.17%) VMware ESX
5 6 (3.70%) XenApp
5 6 (3.70%) XenDesktop
6 4 (2.47%) NFS
7 3 (1.85%) Microsoft App-V
8 1 (0.62%) Xen
Systems Management
1 6 (3.70%) Norton AntiVirus
2 4 (2.47%) Forefront Identity Manager
2 4 (2.47%) SCCM
2 4 (2.47%) SCOM
3 1 (0.62%) Backup Exec
3 1 (0.62%) MOM
3 1 (0.62%) Cisco UCCX
Vendors
1 65 (40.12%) Microsoft
2 34 (20.99%) VMware
3 21 (12.96%) SolarWinds
4 14 (8.64%) Citrix
5 13 (8.02%) SAP
6 9 (5.56%) Sophos
6 9 (5.56%) McAfee
6 9 (5.56%) Oracle
6 9 (5.56%) Cisco
7 8 (4.94%) Altiris
8 7 (4.32%) Symantec
9 5 (3.09%) Avaya
9 5 (3.09%) HP
10 3 (1.85%) Mitel
10 3 (1.85%) Nortel
10 3 (1.85%) NetApp
11 2 (1.23%) StorageTek
11 2 (1.23%) Red Hat
11 2 (1.23%) Sun
12 1 (0.62%) Casewise
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