Customer-Centric Approach Contracts in the UK excluding London

Customer-Centric Approach
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Customer-Centric Approach skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centric Approach over the 6 months to 16 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
16 May 2024
Same period 2023 Same period 2022
Rank 376 439 488
Rank change year-on-year +63 +49 -66
Contract jobs citing Customer-Centric Approach 18 10 21
As % of all contract jobs advertised in the UK excluding London 0.089% 0.043% 0.069%
As % of the Processes & Methodologies category 0.11% 0.049% 0.077%
Number of daily rates quoted 9 7 18
10th Percentile £120 - £203
25th Percentile £143 - £439
Median daily rate (50th Percentile) £145 £180 £468
Median % change year-on-year -19.44% -61.50% -18.70%
75th Percentile £150 £545 £519
90th Percentile £357 £600 -
UK median daily rate £425 £475 £475
% change year-on-year -10.53% - -36.67%
Number of hourly rates quoted 3 0 0
10th Percentile - - -
25th Percentile £6.57 - -
Median hourly rate £7.85 - -
75th Percentile £12.82 - -
90th Percentile £15.03 - -
UK median hourly rate £7.85 - -

All Process and Methodology Skills
UK excluding London

Customer-Centric Approach is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,127 20,595 27,099
As % of all contract IT jobs advertised in the UK excluding London 84.40% 89.52% 89.11%
Number of daily rates quoted 10,209 14,220 18,919
10th Percentile £250 £256 £238
25th Percentile £380 £400 £388
Median daily rate (50th Percentile) £500 £500 £479
Median % change year-on-year - +4.38% +9.49%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £653
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.16%
Number of hourly rates quoted 2,061 1,259 1,357
10th Percentile £12.34 £10.63 £12.25
25th Percentile £15.23 £15.25 £14.25
Median hourly rate £37.50 £35.00 £20.00
Median % change year-on-year +7.14% +75.00% -6.21%
75th Percentile £61.30 £65.00 £47.25
90th Percentile £72.50 £73.72 £61.50
UK median hourly rate £36.27 £35.65 £25.68
% change year-on-year +1.75% +38.82% +5.35%

Customer-Centric Approach
Job Vacancy Trend in the UK excluding London

Job postings citing Customer-Centric Approach as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Customer-Centric Approach in the UK excluding London

Customer-Centric Approach
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Customer-Centric Approach in the UK excluding London.

Daily rate trend for Customer-Centric Approach in the UK excluding London

Customer-Centric Approach
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Customer-Centric Approach in the UK excluding London over the 6 months to 16 May 2024.

Daily rate histogram for Customer-Centric Approach in the UK excluding London

Customer-Centric Approach
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Customer-Centric Approach in the UK excluding London.

Hourly rate trend for Customer-Centric Approach in the UK excluding London

Customer-Centric Approach
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centric Approach within the UK excluding London region over the 6 months to 16 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West - 9 £145 - 6
South East +18 7 £383 -27.83% 10
North of England +26 1 £145 -76.80% 20
Midlands +22 1 £145 -19.44% 8
West Midlands +21 1 £145 -19.44% 3
North West +19 1 £145 -76.80% 10
Customer-Centric Approach
UK

Customer-Centric Approach
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.56%) Confluence
Applications
1 1 (5.56%) Microsoft Office
1 1 (5.56%) Microsoft Project
Communications & Networking
1 1 (5.56%) Broadband
Development Applications
1 1 (5.56%) JIRA
General
1 14 (77.78%) Social Skills
2 6 (33.33%) Finance
3 5 (27.78%) Telecoms
4 4 (22.22%) Manufacturing
5 3 (16.67%) Analytical Skills
6 2 (11.11%) Advertising
6 2 (11.11%) Electronics
6 2 (11.11%) Games
6 2 (11.11%) Inclusion and Diversity
6 2 (11.11%) Influencing Skills
6 2 (11.11%) Marketing
6 2 (11.11%) Presentation Skills
6 2 (11.11%) Public Sector
7 1 (5.56%) Banking
7 1 (5.56%) French Language
Job Titles
1 6 (33.33%) Support Engineer
2 4 (22.22%) Desktop Engineer
2 4 (22.22%) Desktop Support
2 4 (22.22%) Desktop Support Engineer
3 3 (16.67%) Analyst
4 2 (11.11%) 1st Line Service Desk Analyst
4 2 (11.11%) Delivery Manager
4 2 (11.11%) IT Engineer
4 2 (11.11%) IT Support
4 2 (11.11%) IT Support Engineer
4 2 (11.11%) IT Technician
4 2 (11.11%) Lead
4 2 (11.11%) Service Analyst
4 2 (11.11%) Service Desk Analyst
4 2 (11.11%) Telecoms Manager
5 1 (5.56%) Customer Experience Consultant
5 1 (5.56%) Operations Consultant
5 1 (5.56%) Payments Analyst
5 1 (5.56%) Payments Business Analyst
5 1 (5.56%) Product Business Analyst
Miscellaneous
1 2 (11.11%) PMI
2 1 (5.56%) Analytical Mindset
2 1 (5.56%) Management Information System
2 1 (5.56%) Onboarding
2 1 (5.56%) Product Ownership
Operating Systems
1 6 (33.33%) Windows
Processes & Methodologies
1 18 (100.00%) Customer-Centricity
2 10 (55.56%) Customer Service
3 6 (33.33%) Infrastructure Management
3 6 (33.33%) Project Management
3 6 (33.33%) Service Delivery
4 5 (27.78%) Problem-Solving
5 4 (22.22%) Programme Management
6 3 (16.67%) Agile
6 3 (16.67%) Change Control
6 3 (16.67%) PRINCE2
6 3 (16.67%) Stakeholder Management
7 2 (11.11%) Coaching
7 2 (11.11%) Continuous Improvement
7 2 (11.11%) Digital Marketing
7 2 (11.11%) Mathematics
7 2 (11.11%) Mentoring
7 2 (11.11%) Process Improvement
7 2 (11.11%) Risk Management
7 2 (11.11%) Stakeholder and Relationship Management
7 2 (11.11%) Waterfall
Qualifications
1 2 (11.11%) PgMP
1 2 (11.11%) PMI Certification
2 1 (5.56%) APMP
2 1 (5.56%) BPSS Clearance
2 1 (5.56%) Degree
2 1 (5.56%) ISEB
2 1 (5.56%) PRINCE2 Practitioner
2 1 (5.56%) Security Cleared
Quality Assurance & Compliance
1 3 (16.67%) QA
Vendors
1 3 (16.67%) Microsoft
2 2 (11.11%) SAP