Service Desk Management Contracts in the UK excluding London

Service Desk Management
UK > UK excluding London

The following table provides summary statistics for contract job vacancies advertised in the UK excluding London with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 6 months to 8 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 378 440 491
Rank change year-on-year +62 +51 -78
Contract jobs citing Service Desk Management 7 16 14
As % of all contract jobs advertised in the UK excluding London 0.034% 0.068% 0.046%
As % of the Processes & Methodologies category 0.040% 0.076% 0.051%
Number of daily rates quoted 1 10 8
10th Percentile - £156 £133
25th Percentile £173 £216 £190
Median daily rate (50th Percentile) £175 £313 £331
Median % change year-on-year -44.00% -5.66% -11.67%
75th Percentile £178 £375 £395
90th Percentile - £388 £433
UK median daily rate £350 £350 £394
% change year-on-year - -11.11% +5.00%
Number of hourly rates quoted 0 1 5
10th Percentile - - £13.05
25th Percentile - £14.65 £14.25
Median hourly rate - £15.31 £15.00
Median % change year-on-year - +2.03% -
75th Percentile - £15.96 £16.50
90th Percentile - - £20.85
UK median hourly rate - £15.31 £15.00
% change year-on-year - +2.03% -

All Process and Methodology Skills
UK excluding London

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 17,341 21,054 27,253
As % of all contract IT jobs advertised in the UK excluding London 84.49% 89.57% 88.94%
Number of daily rates quoted 10,323 14,598 19,040
10th Percentile £250 £256 £232
25th Percentile £375 £400 £386
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +8.57%
75th Percentile £600 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +8.72%
Number of hourly rates quoted 2,053 1,291 1,337
10th Percentile £12.31 £11.00 £12.23
25th Percentile £15.17 £15.50 £14.00
Median hourly rate £38.00 £35.00 £20.00
Median % change year-on-year +8.57% +75.00% -6.98%
75th Percentile £60.75 £65.00 £46.12
90th Percentile £72.82 £73.75 £60.00
UK median hourly rate £36.50 £36.00 £25.00
% change year-on-year +1.39% +44.00% +2.04%

Service Desk Management
Job Vacancy Trend in the UK excluding London

Job postings citing Service Desk Management as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Service Desk Management in the UK excluding London

Service Desk Management
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Service Desk Management in the UK excluding London.

Daily rate trend for Service Desk Management in the UK excluding London

Service Desk Management
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Service Desk Management in the UK excluding London.

Hourly rate trend for Service Desk Management in the UK excluding London

Service Desk Management
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the UK excluding London region over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East - 5 - - 1
Scotland +39 1 - - 1
East Midlands - 1 £175 -
Midlands - 1 £175 -
Service Desk Management
UK

Service Desk Management
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (28.57%) Remedy ITSM
Cloud Services
1 2 (28.57%) Microsoft 365
2 1 (14.29%) Entra ID
Communications & Networking
1 5 (71.43%) Firewall
2 1 (14.29%) Remote Desktop
Database & Business Intelligence
1 3 (42.86%) Oracle Reports
General
1 3 (42.86%) Finance
2 2 (28.57%) Analytical Skills
Job Titles
1 6 (85.71%) Analyst
1 6 (85.71%) Service Desk Analyst
2 5 (71.43%) Service Analyst
3 1 (14.29%) 1st Line Support
Miscellaneous
1 2 (28.57%) Management Information System
1 2 (28.57%) Onboarding
Operating Systems
1 6 (85.71%) Windows
2 5 (71.43%) Linux
2 5 (71.43%) Unix
3 1 (14.29%) Windows 10
Processes & Methodologies
1 6 (85.71%) Service Management
2 5 (71.43%) Network Monitoring
3 3 (42.86%) Budgeting
3 3 (42.86%) Budgeting and Forecasting
3 3 (42.86%) Programme Management
3 3 (42.86%) Systems Engineering
4 2 (28.57%) Coaching
4 2 (28.57%) Customer Service
4 2 (28.57%) High Availability
4 2 (28.57%) ITIL
4 2 (28.57%) ITSM
4 2 (28.57%) Service Delivery
Qualifications
1 2 (28.57%) ITIL Certification
Quality Assurance & Compliance
1 2 (28.57%) ISO 9001
1 2 (28.57%) ISO/IEC 20000
1 2 (28.57%) ISO/IEC 27001
System Software
1 7 (100.00%) Active Directory
Systems Management
1 5 (71.43%) IBM BigFix
1 5 (71.43%) Tivoli
Vendors
1 5 (71.43%) Oracle
1 5 (71.43%) Remedy
1 5 (71.43%) ServiceNow