1st Line Support Contracts in the UK excluding London

First Line Support
UK > UK excluding London

The median First Line Support daily rate in the UK excluding London is £148 according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 266 288 264
Rank change year-on-year +22 -24 +13
Contract jobs requiring a 1st Line Support 130 163 284
As % of all contract jobs advertised in the UK excluding London 0.63% 0.69% 0.93%
As % of the Job Titles category 0.69% 0.74% 0.98%
Number of daily rates quoted 52 102 160
10th Percentile £120 £118 £113
25th Percentile £126 £126 £125
Median daily rate (50th Percentile) £148 £150 £148
Median % change year-on-year -1.67% +1.69% +13.46%
75th Percentile £169 £192 £185
90th Percentile £177 £250 £204
UK median daily rate £145 £153 £145
% change year-on-year -5.07% +5.34% +11.54%
Number of hourly rates quoted 19 21 62
10th Percentile £14.00 £14.00 £12.21
25th Percentile £14.21 £15.21 £13.81
Median hourly rate £16.50 £18.50 £15.84
Median % change year-on-year -10.81% +16.81% +31.98%
75th Percentile £17.53 £20.00 £18.19
90th Percentile £18.80 - £20.00
UK median hourly rate £16.50 £18.50 £15.84
% change year-on-year -10.81% +16.81% +31.98%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,944 22,126 29,093
% of contract IT jobs with a recognized job title 92.49% 94.32% 95.74%
Number of daily rates quoted 11,551 15,489 20,369
10th Percentile £213 £225 £200
25th Percentile £363 £400 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,258 1,140 1,432
10th Percentile £12.50 £13.41 £12.24
25th Percentile £15.72 £17.86 £14.25
Median hourly rate £40.00 £42.43 £19.67
Median % change year-on-year -5.73% +115.78% +3.50%
75th Percentile £61.60 £65.00 £43.07
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £36.65 £45.00 £23.91
% change year-on-year -18.56% +88.21% +6.27%

1st Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support in the UK excluding London

1st Line Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing 1st Line Support in the UK excluding London.

Daily rate trend for 1st Line Support in the UK excluding London

1st Line Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing 1st Line Support in the UK excluding London.

Hourly rate trend for 1st Line Support in the UK excluding London

1st Line Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support within the UK excluding London region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South East +16 43 £155 +21.57% 23
Midlands +45 26 £150 +1.69% 16
North of England +10 23 £138 -19.12% 20
West Midlands +29 21 £150 -7.69% 4
Scotland +44 17 £163 -35.00% 6
Yorkshire +13 14 £135 -10.30% 5
South West +6 12 £155 +12.73% 3
North West +1 8 £134 -33.25% 12
East of England -2 6 £104 -35.40% 8
East Midlands +27 5 £130 +1.96% 12
Northern Ireland - 2 £210 - 2
Wales +19 1 - - 5
North East - 1 £180 - 3
1st Line Support
UK

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 9 May 2024, 1st Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring 1st Line Support in the job title.

1 57 (43.85%) Microsoft
2 42 (32.31%) Customer Service
3 41 (31.54%) Social Skills
3 41 (31.54%) Windows
4 39 (30.00%) Microsoft 365
5 36 (27.69%) Problem-Solving
6 35 (26.92%) Active Directory
7 33 (25.38%) ITIL
8 31 (23.85%) SLA
9 26 (20.00%) Windows 10
9 26 (20.00%) Service Delivery
10 19 (14.62%) Microsoft Office
11 16 (12.31%) Security Cleared
12 14 (10.77%) Public Sector
13 11 (8.46%) Wi-Fi
13 11 (8.46%) Degree
13 11 (8.46%) ServiceNow
14 9 (6.92%) Service Management
14 9 (6.92%) Apple
15 8 (6.15%) Apple iOS
15 8 (6.15%) SC Cleared
15 8 (6.15%) Windows 7
16 7 (5.38%) Azure
16 7 (5.38%) Microsoft Intune
16 7 (5.38%) SQL
16 7 (5.38%) CRM
16 7 (5.38%) Proactive Monitoring
17 6 (4.62%) Digital Signage
17 6 (4.62%) Entra ID
17 6 (4.62%) Organisational Skills

1st Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (3.85%) Microsoft Exchange
2 4 (3.08%) SharePoint
3 1 (0.77%) Site Server
Applications
1 19 (14.62%) Microsoft Office
2 5 (3.85%) Microsoft Excel
3 3 (2.31%) Microsoft PowerPoint
4 2 (1.54%) Microsoft Project
Cloud Services
1 39 (30.00%) Microsoft 365
2 7 (5.38%) Azure
3 6 (4.62%) Entra ID
4 3 (2.31%) OneDrive
5 2 (1.54%) WhatsApp
Communications & Networking
1 11 (8.46%) Wi-Fi
2 5 (3.85%) LAN
3 4 (3.08%) Remote Desktop
4 1 (0.77%) DHCP
4 1 (0.77%) Firewall
4 1 (0.77%) NAS
4 1 (0.77%) Network Security
4 1 (0.77%) SAN
Development Applications
1 1 (0.77%) Hudson
1 1 (0.77%) JIRA
General
1 41 (31.54%) Social Skills
2 14 (10.77%) Public Sector
3 6 (4.62%) Organisational Skills
3 6 (4.62%) Presentation Skills
3 6 (4.62%) Retail
4 4 (3.08%) Analytical Skills
5 3 (2.31%) Pharmaceutical
5 3 (2.31%) Telecoms
6 2 (1.54%) Finance
6 2 (1.54%) Manufacturing
7 1 (0.77%) Electronics
7 1 (0.77%) Financial Institution
7 1 (0.77%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.77%) .NET
1 1 (0.77%) Middleware
1 1 (0.77%) XML
Miscellaneous
1 6 (4.62%) Digital Signage
2 3 (2.31%) Data Centre
2 3 (2.31%) NHS
3 2 (1.54%) iPhone
3 2 (1.54%) Onboarding
3 2 (1.54%) Self-Motivation
4 1 (0.77%) Biopharmaceutical
4 1 (0.77%) Client/Server
4 1 (0.77%) EPoS
4 1 (0.77%) Hedge funds
4 1 (0.77%) PKI
4 1 (0.77%) Renewable Energy
4 1 (0.77%) SCADA
4 1 (0.77%) Smartphone
4 1 (0.77%) Virtual Team
Operating Systems
1 41 (31.54%) Windows
2 26 (20.00%) Windows 10
3 8 (6.15%) Apple iOS
3 8 (6.15%) Windows 7
4 3 (2.31%) Mac OS
5 2 (1.54%) Android
5 2 (1.54%) Mac OS X
6 1 (0.77%) Unix
Processes & Methodologies
1 42 (32.31%) Customer Service
2 36 (27.69%) Problem-Solving
3 33 (25.38%) ITIL
4 26 (20.00%) Service Delivery
5 9 (6.92%) Service Management
6 7 (5.38%) CRM
6 7 (5.38%) Proactive Monitoring
7 5 (3.85%) Continuous Improvement
7 5 (3.85%) Decision-Making
7 5 (3.85%) Mobile Device Management
7 5 (3.85%) Time Management
8 3 (2.31%) Asset Management
8 3 (2.31%) Customer Experience
8 3 (2.31%) Customer Requirements
8 3 (2.31%) Inventory Management
9 2 (1.54%) Incident Management
9 2 (1.54%) Multi-Factor Authentication
9 2 (1.54%) Problem Management
9 2 (1.54%) Project Delivery
9 2 (1.54%) Software Deployment
Programming Languages
1 7 (5.38%) SQL
2 1 (0.77%) C#
2 1 (0.77%) Java
2 1 (0.77%) VB
Qualifications
1 16 (12.31%) Security Cleared
2 11 (8.46%) Degree
3 8 (6.15%) SC Cleared
4 5 (3.85%) DBS Check
5 4 (3.08%) Cisco Certification
5 4 (3.08%) HNC
6 3 (2.31%) CCNA
6 3 (2.31%) Microsoft Certification
7 2 (1.54%) A+ Certification
7 2 (1.54%) MCP
8 1 (0.77%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 31 (23.85%) SLA
2 1 (0.77%) ISO/IEC 27001
System Software
1 35 (26.92%) Active Directory
2 1 (0.77%) VMware Infrastructure
2 1 (0.77%) vSphere
Systems Management
1 7 (5.38%) Microsoft Intune
2 3 (2.31%) SCCM
3 2 (1.54%) Systems Management Server (SMS)
4 1 (0.77%) WSUS
Vendors
1 57 (43.85%) Microsoft
2 11 (8.46%) ServiceNow
3 9 (6.92%) Apple
4 6 (4.62%) Cisco
5 3 (2.31%) Juniper
6 2 (1.54%) Bomgar
6 2 (1.54%) iManage
6 2 (1.54%) Mitel
6 2 (1.54%) Progress
7 1 (0.77%) BMC
7 1 (0.77%) CA
7 1 (0.77%) Citrix
7 1 (0.77%) Dell
7 1 (0.77%) Remedy
7 1 (0.77%) SAP
7 1 (0.77%) Veeam
7 1 (0.77%) VMware